> Markdown version of [/jobs/ext/97751-it-help-desk-technician-ms-windows-network](https://www.wearedevelopers.com/jobs/ext/97751-it-help-desk-technician-ms-windows-network). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician (MS Windows Network) - **Company:** LNK International - **Location:** Hauppauge, NY, United States - **Experience:** Starter - **Salary:** $49,920.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Business Software, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Microsoft Exchange Server, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Connections, Remote Desktop Services, Remote Service Software, Software Project Management, TCP/IP, Transmission Control Protocol (TCP), Virtualization Technology, Backup and Restore, Wi-Fi Technology, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1331a07665f2a308 ## About the Role Do you have experience in VPN management?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, or related field preferred. * 1-3 years of help desk or desktop support experience. * Experience supporting Microsoft Windows environments (Windows 11 and Windows Server). * Familiarity with Active Directory, Azure, Microsoft 365, mobile devices, TCP/IP networking, VPN connectivity, and printers/peripherals. * Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Ability to prioritize and manage multiple support requests. Skills List * Windows 11 * Windows Server * Active Directory * Azure * Microsoft 365 * TCP/IP Networking * VPN Support * Hardware Troubleshooting * Remote Desktop Support * Help Desk Ticketing Systems * Customer Service Preferred Qualifications * CompTIA A+, Network+, or Microsoft certifications. * Experience with ticketing/help desk systems. * Knowledge of remote support tools. * Experience with virtualization technologies and backup systems is a plus. * Mac experience is a plus Physical Requirements * Ability to lift and move computer equipment up to 50 pounds. * Ability to work at desks, server rooms, and office locations as needed. ## Description The IT Help Desk Technician provides technical support and troubleshooting assistance for users in a Microsoft Windows-based network environment. This role is responsible for installing, configuring, maintaining, and supporting desktop systems, laptops, printers, mobile devices, and network connectivity. The technician serves as the first point of contact for IT-related issues and ensures timely resolution of hardware, software, and user access problems., Technical Support * Provide first-level and second-level support for hardware, software, and network-related issues. * Troubleshoot Microsoft Windows operating systems, Microsoft 365 applications, and standard business software. * Respond to help desk tickets, phone calls, and email requests in a timely manner. * Diagnose and resolve desktop, laptop, printer, and peripheral issues. * Experience with AV Conferencing hardware and software support for conference rooms and desktops Network & Systems Support * Support users within a Windows Active Directory / Azure environment. * Create, modify, and disable user accounts and permissions. * Assist with network troubleshooting, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity issues. * Support Microsoft Exchange / Microsoft 365 email systems. Hardware & Software Management * Install, configure, and upgrade PCs, laptops, printers, mobile devices, and related equipment. * Deploy and maintain Windows operating systems and software applications. * Perform workstation imaging, setup, and deployment. * Maintain inventory of IT equipment and software licenses. Security & Maintenance * Ensure antivirus, endpoint protection, and Windows updates are properly maintained. * Follow company security policies and procedures. * Assist with backup and recovery procedures. * Document technical procedures and troubleshooting steps. Customer Service * Provide excellent customer service and communicate technical information clearly to non-technical users. * Train users on basic system functions and best practices. * Escalate unresolved issues to senior IT staff when necessary. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)