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# Application Support Specialist

- **Company:** City IT
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Issue Tracking Systems, Proprietary Software, Software Engineering, Network Support
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f93e33773a8db5d

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * At least 1 year of experience in a software or application support role, not desktop, hardware, or network support.

 * Supporting internal proprietary software, preferred.
 * Previous experience troubleshooting ERP systems, preferred.
 * High school diploma, required.
 * Related college degree, preferred., * Highly organized with strong attention to detail.
 * Comfortable working both independently and as part of a team.
 * Strong written and verbal communication skills.
 * Ability to tailor your communication based on your audience.
 * Skilled at building relationships with clients and colleagues.
 * Analytical thinker who enjoys solving problems., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must be able to lift and move items up to 50 pounds.

## Description

Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via phone, email, and ticketing system, helping people work through tier I software and application issues in a way that actually makes sense to them. Beyond troubleshooting, you'll play an active role in improving how we support our people, participating in business meetings, suggesting process improvements, and helping test new software releases. Strong relationships and clear communication are at the heart of this role., * Provide excellent customer service to internal employees across the business.

 * Document and track application and software issues through our ticketing system (Freshservice).
 * Coordinate with teammates and other teams to resolve issues efficiently.
 * Perform root cause analysis and escalate to our Tier II team when needed.
 * Translate technical issues into simple, clear explanations for non-technical users.
 * Troubleshoot issues alongside clients to find the right resolution.
 * Build trusted, professional relationships with the people you support.
 * Contribute to a positive work environment for customers, coworkers, and supervisors alike.


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