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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Specialist - **Company:** Salt River Project - **Location:** Tempe, AZ, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Domain Name System (DNS), LiveChat, Microsoft Office, Microsoft Operating Systems, Network Connections, NT File System (NTFS), TCP/IP, ServiceNow IT Service Management, Peripherals, Laptops, Hardware Debugging - **Published:** June 29, 2026 - **Apply:** https://careers.srpnet.com/job/Tempe-Desktop-Specialist-AZ-85280/1402971400/ ## About the Role This position provides technical assistance to end users for hardware, software, and systems issues, ensuring minimal disruption to their daily work. Support is delivered both remotely and in person, across multiple channels, including live chat, phone, email, and face-to-face interactions. Strong interpersonal and communication skills are essential, as this role is key to delivering a responsive and positive user experience. Travel to SRP office locations in the Phoenix metro area, to provide on-site support, will be required, based on operational needs and team coverage., A high school diploma, GED, or equivalent is required., College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills. * This position requires a valid driver's license, as travel to SRP office sites and remote locations within the Phoenix metro area is required to provide on-site technical support. * Ability to safely lift, carry, and move equipment, including laptops, monitors, and peripherals. * Excellent communication skills with a focus on customer experience * Strong analytical, problem solving and technical troubleshooting skills, with keen attention to detail. * Strong interpersonal skills and the ability to work collaboratively in a team environment * Excellent problem-solving and troubleshooting skills. * Strong verbal and written communication skills. * Demonstrated ability to organize and manage multiple priorities and perform a variety of work assignments accurately and within deadlines. * Familiarity with disassembling workstations to perform diagnostics, hardware repair and/or replacement is preferred * Strong working knowledge of computer systems, hardware, and software, including Microsoft operating systems and the Microsoft 365 platform (e.g., Office Pro Plus, Teams, OneDrive, CoPilot). * Familiarity with Apple devices and operating systems (macOS and iOS) is preferred. * Understanding of and compliance with NERC/CIP regulations is preferred * 1-2 years' experience networking, including TCP/IP system commands to aid in remote troubleshooting, Active Directory, Group Policy, NTFS permissions, and DNS is preferred. * A+, Network+, and Security+ certifications is a plus. * Strong understanding of ITIL principles and service management best practices is preferred. ## Description * Provides on-site and remote diagnosis, analysis, and end-user support for desktops, laptops, mobile devices, printers, video conferencing equipment, and other peripherals. Implements and recommends corrective hardware solutions. * Troubleshoots and determine root causes of complex issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure * Responds to service requests and incidents through the IT ticketing system in a timely and professional manner. * Maintains accurate documentation of issues, resolutions, and asset inventory. * Collaborates with other IT team members to escalate and resolve complex problems. * Ensures security policies and procedures are followed during all support activities. * Works within a defined set of IT service management processes and procedures, including Knowledge, Incident, and Request. * Supports ongoing and future projects based on the IT modernization roadmap and stakeholder requests. * Provides excellent customer service, demonstrating patience, professionalism, and clear communication. * Handles other duties and projects as assigned. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)