> Markdown version of [/jobs/ext/98794-helpdesk-coordinator](https://www.wearedevelopers.com/jobs/ext/98794-helpdesk-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Coordinator - **Company:** CBRE, Inc. - **Location:** Coleraine, UK - **Contract:** Permanent contract - **Skills:** Computer-Aided Facility Management, SAP Ariba - **Published:** May 17, 2026 - **Apply:** https://find.jobs/jobs-near-me/helpdesk-coordinator-cornwall/2772563827-2/ ## About the Role * Highly organised with the ability to prioritise a busy workload * Detail-oriented, ensuring accuracy in all tasks * Logical and methodical in their approach * Confident communicator with strong interpersonal skills * Proactive and persistent, seeing tasks through to completion * Customer-focused, always considering service impact and team collaboration, If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you. ## Description This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract. About the Role As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities. Key Responsibilities Service Delivery & Quality * Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting * Respond to calls and emails promptly and professionally * Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer * Maintain clear communication with end users and the Facilities Team throughout job lifecycles * Resolve queries at first point of contact wherever possible (Right First Time approach) * Work closely with the Lead Engineer and Operations Manager to maintain service excellence * Support subcontractor performance reviews and provide feedback via systems such as Ariba * Identify and implement continuous improvement initiatives to enhance service delivery Stakeholder Engagement & Team Support * Build strong relationships with internal teams and external stakeholders * Promote and maintain CBRE's culture and values * Support processing of timesheets and expenses when required * Participate in training and development activities Reporting & Contract Support * Assist in the preparation of monthly client reports * Produce and analyse CAFM system reports * Support updates to client metrics and forecasting models (as required) * Log hazards and customer feedback via the QHSE Management Portal * Carry out additional duties as requested by the management team Finance & Administration * Follow established financial processes, including: + Obtaining and submitting supplier quotes for approval + Arranging agency cover and submitting hours + Updating internal performance systems ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)