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# Technical Support Engineer

- **Company:** Metaview
- **Location:** London, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** BASIC (Programming Language), SQL Databases, Application Enhancement Tool, B2b Software, Bug Reporting, Low-code
- **Published:** May 20, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=67ee3c01db3ac712

## About the Role

Do you have experience in Technical support?, * 1-3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.

 * Comfort digging into logs, systems, and documentation to get to root causes,
 * Experience translating ambiguous customer issues into clear, structured problem statements and next steps.
 * Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations.
 * SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work.
 * Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders.
 * High ownership mindset: you're hands-on, proactive, and motivated by improving the underlying system-not just closing tickets.

## Description

We're building out our first dedicated technical support function so our customers continue to get fast, expert troubleshooting and technical guidance on complex issues as we continue to scale. As our Technical Support Engineer, you'll become the go-to expert on how Metaview actually works under the hood-digging into logs, spotting patterns, and turning one-off problems into scalable solutions. You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time.

Key ownership areas:

 * Take end-to-end ownership of escalated technical issues, ensuring they're investigated and resolved quickly.
 * Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems.
 * Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team.
 * Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers.
 * Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting.
 * Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.


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