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# Desktop Support Engineer

- **Company:** Teceze Ltd
- **Location:** Salt Lake City, UT, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Software Engineering, TCP/IP, User Administration, Servicenow, User Accounts
- **Published:** June 9, 2026
- **Apply:** https://www.dice.com/job-detail/c36fa0b9-90b3-4934-b44b-11e3beb9564b

## About the Role

* Experience in Help Desk or Technical Support
 * Knowledge of Windows operating systems and Microsoft Office
 * Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
 * Experience with Active Directory and user account management
 * Familiarity with ticketing tools such as ServiceNow or Jira
 * Good troubleshooting and communication skills

## Description

* We are looking for a Technical Help Desk Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service., * Provide Level 1 and Level 2 technical support to end users
 * Troubleshoot desktop, laptop, printer, and software issues
 * Resolve Windows and Office 365-related problems
 * Manage user accounts, password resets, and access requests
 * Log, track, and update tickets in the ticketing system
 * Escalate complex issues to the appropriate teams
 * Support hardware installations, upgrades, and replacements
 * Maintain documentation of incidents and resolutions


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