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# Microsoft Dynamics Unified Service Desk (USD) Specialist

- **Company:** Kirey España
- **Location:** Islas Baleares, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), .NET Framework, Application Programming Interfaces (APIs), Agile Methodology, Application Integration Architecture, Software Applications, JIRA, C Sharp (Programming Language), Computer Telephony Integration, Extensible Application Markup Language, Microsoft Dynamics, Windows Presentation Foundation, Scrum Methodology, Session Management, Scripting, Backend, Front End Software Development
- **Published:** June 4, 2026
- **Apply:** https://www.buscojobs.com.es/microsoft-dynamics-unified-service-desk-usd-specialist-f-m-100-remote-en-islas-baleares-ID-354197199

## About the Role

Ability to work on agent desktop applications and manage multi-session environments within USD.
Soft Skills:
Strong analytical, communication, and collaboration skills to align technical solutions with functional requirements, alongside the ability to work autonomously.
What do we value especially (Nice to Have)?
Experience with
XAML and WPF
for building custom USD interfaces and UI integrations.
Understanding of advanced USD configuration elements: window navigation rules, session lines, agent scripting, and action calls.
Familiarity with USD migration strategies or transitions to
Omnichannel / Customer Service Workspace
.
Experience working in
Agile environments
(Scrum, Kanban) and familiarity with tools such as
Jira

## Description

Would you like to be part of a fast-growing company? And work alongside the best TALENT on truly innovative projects? At, with high level of English and with hands-on experience to join our technical team. The ideal candidate will focus on the development, configuration, and customization of solutions within the
Unified Service Desk (USD),
acting as a key contributor to the evolution of our agent desktop platform.
The position in 100% remote within Spain.
Your mission will be to design, implement, and optimize advanced customizations, hosted controls, and CTI integrations within Dynamics 365, ensuring high performance, seamless usability, and robust multi-session management.
What would be your main responsibilities in this position?
Solution Customization:
Configure and customize Microsoft Dynamics 365 Customer Service solutions to meet business needs.
USD Development:
Develop and maintain customizations within Unified Service Desk (USD), including hosted controls, actions, events, and toolbars.
Telephony Integration:
Implement and configure CTI (Computer Telephony Integration) adapters and connectors for USD.
Full-Stack Logic:
Develop custom hosted controls and frontend logic using C# / .NET (WPF) and JavaScript.
Platform Extension:
Work with USD APIs and the USD SDK to extend platform capabilities and enable smooth application integration within the Dynamics environment.
End-to-End Collaboration:
Collaborate with backend and integration teams to guarantee seamless end-to-end functionality, performance, and maintainability.
What are the mandatory requirements for this position?
Core Technology:
Proven hands-on experience with
Microsoft Dynamics 365 Customer Service
.
Specialized Tools:
Practical experience with
Unified Service Desk (USD)
, including USD Hosted Controls, Actions, Events, Agent Scripting, and CTI adapters/telephony integration.
Development Skills:
Strong experience in
C# / .NET (WPF)
development for custom hosted controls and
JavaScript
development within Dynamics environments.
Session Management


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