> Markdown version of [/jobs/ext/994579-network-assurance-engineer](https://www.wearedevelopers.com/jobs/ext/994579-network-assurance-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Assurance Engineer - **Company:** Verizon Communications Inc. - **Location:** Ashburn, VA, United States (Remote available) - **Salary:** $77,500.0 - $127,000.0 - **Contract:** Permanent contract - **Skills:** Codecs, Elasticsearch, H.264/MPEG-4 AVC, Issue Tracking Systems, Routing, Data Logging, Grafana, Juniper, Kubernetes, Wireless Technologies, Kibana, Splunk, Cisco - **Published:** June 12, 2026 - **Apply:** https://jobs.localjobnetwork.com/job/detail/87434913/Network-Assurance-Engineer ## About the Role You exemplify values of integrity, accountability, respect, and excellence in all your work. You're organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times., * Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience. * Two or more years of experience in networking (e.g., routing, switching, and wireless technologies) * Two or more years of experience troubleshooting with remote technicians * Willingness to ship equipment to NBA arenas (Must be able to lift at least 30lbs) * Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary) Even better if you have one or more of the following... * Cisco, CompTIA, or Juniper certification (e.g., CCNA, JNCIA, Network+) * Experience in the Television Broadcast realm * Experience dealing with and troubleshooting Evertz / Appear equipment * Experience with monitoring and orchestration platforms similar to MagnumOS, Vista Link Pro * Experience with enterprise data logging platforms (e.g., Elasticsearch, Grafana, Kibana, Splunk) * Experience with ticketing systems * Experience in a service provider or a service desk environment * Understanding of fiber optic technology, terminology and troubleshooting * Understanding of ITIL methodology * Understanding of video transport and common associated compression methods, codecs and protocols (e.g., j2k, JXS, SRT, H264) ## Description When a customer has a problem, you'll be the one to help them out (even if it means getting a little creative), and if you can't fix it, you'll find someone who can. You'll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to the National Basketball Association (NBA) customer who are experiencing problems with their network. * Maintaining devices in customer networks * Documenting every interaction using one of many tool sets provided * Advocating for customers by escalating unresolved issues to the next level of support * Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs) * Maintaining user, customer, and departmental confidentiality at all times Where You'll Be Working...In this hybrid role, you must reside within a commuting distance to one of the work locations listed on this position, and your work will include work from home and assigned office days set by your manager., Where you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. 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