> Markdown version of [/jobs/ext/997261-sr-devops-support-engineer](https://www.wearedevelopers.com/jobs/ext/997261-sr-devops-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. DevOps Support Engineer - **Company:** BUILDKITE US INC. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Bash Shell, Cloud Computing, Continuous Integration, Linux, DevOps, Distributed Systems, Open Source Technology, Ruby on Rails, Shopify, Software Engineering, Scripting, Google Cloud, Kubernetes, Terraform, Pagerduty, Golang - **Published:** June 23, 2026 - **Apply:** https://www.builtincolorado.com/job/sr-devops-support-engineer/9854438 ## About the Role * Customer Centric Mindset - Deep commitment to delivering world-class support with empathy and patience * Technical Expertise - Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang * DevOps and Cloud Knowledge - Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes * Problem Solving Skills - Confident in independently tackling complex technical issues and guiding customers to solutions * Autonomous and Proactive - Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements * Excellent Communication - Skilled at articulating technical detail clearly to customers and internal teams across distributed environments ## Description Hiring Remotely in United States Senior level Provide senior-level technical support for enterprise Buildkite customers, independently troubleshooting complex CI/CD, software, and infrastructure issues. Communicate via Slack, Zoom, email and forums; lead retrospectives and planning, publish docs, contribute to open-source tooling, and drive proactive improvements to support workflows. Mentor peers and collaborate with Product and Engineering to escalate customer feedback and design scalable solutions that prevent future incidents. The summary above was generated by AI About Buildkite At Buildkite, our mission is to unblock every developer on the planet. We've rethought how software delivery should work and have built a platform that is fast, reliable, secure, and able to scale to the needs of the most demanding high-growth tech companies globally including Airbnb, Canva, Shopify, PagerDuty, and Lyft. Job Overview This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. And you'll do this while enjoying Buildkite's commitment to true work-life balance, flexible hours, and no on-call. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams. This role is remote and requires someone to be located in the US, Pacific Standard Time. What You'll Do * Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers * Provide support through Slack, Zoom, Email, Plain, and Community Forum * Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience * Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions * Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities * Publish documentation updates and proactive communications that improve the customer journey * Act as a voice for customers, ensuring their feedback shapes internal product and process improvements * Own and improve support workflows, simplifying how the team operates and delivers * Share learnings from customer work to strengthen alignment with Product and Engineering * Mentor peers and foster an inclusive, supportive environment within the team ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Retooling and refactoring - an investment in people.](https://www.wearedevelopers.com/videos/371-retooling-and-refactoring-an-investment-in-people) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)