> Markdown version of [/jobs/ext/997298-desktop-support-technician-level-ii](https://www.wearedevelopers.com/jobs/ext/997298-desktop-support-technician-level-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician Level II

- **Company:** Tyto Athene
- **Location:** Vienna Center, OH, United States
- **Contract:** Permanent contract
- **Skills:** Network Service, Software Engineering, Software Systems, Mainframe Programming
- **Published:** June 4, 2026
- **Apply:** https://dejobs.org/x/x/A010864FB576491E9690338209BB000E/job/

## About the Role

Required:

 * Experience managing network modernization work or system projects of similar scope and complexity
 * Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
 * Capabilities needed to deliver in-person and remote IT aid.
 * Fantastic installation, diagnostic, upgrade, and restoration abilities.
 * Excellent vertical and lateral thinking.
 * Superb time management skills.
 * Clear written and verbal communication.
 * Forbearing, flexible, and supportive
 * On site support in Youngstown, OH.
 * Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Clearance:

 * Active DoD Secret clearance

Travel Required:

 * Minimal, less than 10%

## Description

* Provide support to end-users for PC, server, mainframe applications, and hardware.
 * Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
 * May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
 * Simulate or recreate user problems to resolve operating difficulties.
 * Recommend systems modifications to reduce user problems.
 * Maintain currency and highest level of technical skill in field of expertise.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)

## Related Articles

- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)