What makes technology work? A simple question with a not so easy answer. But experiences show that efforts put into technology have only one success factor – the user. And this is where the journey of the digital transformation program at the Rail Cargo Group starts.
Cargo1492 started two years ago with three transformation targets. The base of this transformation journey lies in the technological transformation with the business and agile culture transformation on top.
And the exciting thing is, we are transforming everything together at the same time. The obvious question is – why everything at the same time. Because one experience we had in the last year is that things are highly integrated these days.
So starting to change one of those three areas has a significant impact on the others. Means, changes in the technology area crystallize out as business enabler. We've seen that this kind of change starts a creative process on the business side.
"Hm... I never would have thought that this is possible?" – was an observable human reaction during the last 2 years. Design Thinking, LeanUX, and agile methods span the tools we used, supported by a curious mindset of some enthusiastic people.
So let's see what is possible when the user is in the eye of the storm of a digital transformation.