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<00:00:13.625>How <00:00:13.825>many <00:00:14.025>of <00:00:14.225>you <00:00:14.425>follow <00:00:14.625>Brene <00:00:14.825>Brown? <00:00:15.025>Read?

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<00:02:12.205>Uh, <00:02:12.345>very <00:02:12.485>recently <00:02:12.625>in <00:02:12.765>the <00:02:12.905>last <00:02:13.045>two <00:02:13.185>years, <00:02:13.325>my <00:02:13.465>passion <00:02:13.605>for

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<00:02:16.465>figuring <00:02:16.592>out <00:02:16.719>the <00:02:16.846>world <00:02:16.974>of <00:02:17.101>AI <00:02:17.228>and <00:02:17.355>how <00:02:17.483>AI <00:02:17.610>can <00:02:17.737>transform <00:02:17.865>HR

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<00:02:19.805>and <00:02:20.038>TA <00:02:20.271>has <00:02:20.505>led <00:02:20.738>me <00:02:20.971>to <00:02:21.205>work

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<00:02:22.765>and <00:02:22.940>lead <00:02:23.114>transformations <00:02:23.290>for <00:02:23.464>organizations <00:02:23.640>in <00:02:23.815>AI <00:02:23.989>as <00:02:24.165>well.

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<00:02:27.685>And <00:02:27.918>this <00:02:28.151>is <00:02:28.385>not <00:02:28.618>an <00:02:28.851>AI <00:02:29.085>picture.

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<00:02:30.225>I <00:02:30.400>was <00:02:30.575>actually <00:02:30.750>put <00:02:30.924>on, <00:02:31.100>uh, <00:02:31.275>a <00:02:31.450>billboard, <00:02:31.625>uh,

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<00:02:34.365>on <00:02:34.505>the <00:02:34.645>New <00:02:34.785>York <00:02:34.925>Times <00:02:35.065>Square, <00:02:35.205>uh, <00:02:35.345>feature <00:02:35.485>by <00:02:35.625>good <00:02:35.765>time

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<00:02:38.825>recognizing <00:02:39.105>the <00:02:39.385>efforts <00:02:39.665>for <00:02:39.945>AI <00:02:40.225>transformation.

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<00:02:45.065>of <00:02:45.220>the <00:02:45.376>founding <00:02:45.531>members <00:02:45.687>of <00:02:45.842>the <00:02:45.998>first <00:02:46.153>ever <00:02:46.309>human-centric, <00:02:46.465>uh,

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<00:02:52.204>And <00:02:52.332>you'll <00:02:52.459>hear <00:02:52.586>a <00:02:52.714>lot <00:02:52.841>more <00:02:52.968>about <00:02:53.095>it <00:02:53.223>in <00:02:53.350>the <00:02:53.477>next <00:02:53.605>couple

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<00:02:55.265>of <00:02:55.440>months <00:02:55.614>where <00:02:55.790>we <00:02:55.964>are <00:02:56.140>working <00:02:56.315>around <00:02:56.489>bringing <00:02:56.665>governance

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<00:02:58.485>to <00:02:58.660>AI <00:02:58.835>in <00:02:59.010>HR <00:02:59.185>around <00:02:59.360>the <00:02:59.535>world <00:02:59.710>as <00:02:59.885>well.

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<00:03:01.275>Currently <00:03:01.625>I'm <00:03:01.975>working <00:03:02.325>with <00:03:02.675>Miro.

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<00:03:02.955>I've <00:03:03.305>worked <00:03:03.655>with <00:03:04.005>Zalando, <00:03:04.355>OEX

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<00:03:05.065>and <00:03:05.345>Accenture <00:03:05.625>in <00:03:05.905>my <00:03:06.185>past <00:03:06.465>lives.

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<00:03:07.785>Wow, <00:03:08.251>sounds <00:03:08.718>pretty <00:03:09.185>old,

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<00:03:09.625>but <00:03:09.800>it's <00:03:09.975>just <00:03:10.150>20 <00:03:10.325>years <00:03:10.500>of <00:03:10.675>experience, <00:03:10.850>not <00:03:11.025>40.

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<00:03:12.895>Trust <00:03:13.128>me. <00:03:13.361>And <00:03:13.595>I <00:03:13.828>work <00:03:14.061>with <00:03:14.295>Miro.

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<00:03:16.435>Uh, <00:03:16.590>let's <00:03:16.746>see <00:03:16.901>if <00:03:17.057>this <00:03:17.212>does <00:03:17.368>better <00:03:17.523>than <00:03:17.679>Brene <00:03:17.835>Brown.

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<00:03:19.075>How <00:03:19.250>many <00:03:19.424>of <00:03:19.600>you <00:03:19.774>know <00:03:19.950>Miro <00:03:20.125>Wow <00:03:20.299>Developers <00:03:20.475>conference?

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<00:03:23.575>Okay, <00:03:23.714>get <00:03:23.855>that. <00:03:23.994>So, <00:03:24.135>uh, <00:03:24.274>in, <00:03:24.415>in <00:03:24.554>one <00:03:24.695>line, <00:03:24.834>since <00:03:24.975>all

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<00:03:27.585>of <00:03:27.760>you <00:03:27.935>know <00:03:28.110>Miro <00:03:28.285>in <00:03:28.460>one <00:03:28.635>line, <00:03:28.810>for <00:03:28.985>anybody

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<00:03:29.885>who <00:03:30.084>doesn't <00:03:30.285>know <00:03:30.484>Miro <00:03:30.685>hasn't <00:03:30.885>interacted <00:03:31.084>with <00:03:31.285>Miro,

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<00:03:34.485>Pretty <00:03:34.803>cool <00:03:35.121>at <00:03:35.439>that.

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<00:03:35.925>It <00:03:36.100>allows <00:03:36.275>teams <00:03:36.450>of <00:03:36.625>any <00:03:36.800>size <00:03:36.975>to <00:03:37.150>dream <00:03:37.325>design

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<00:03:40.445>and <00:03:40.782>build <00:03:41.120>their <00:03:41.457>future <00:03:41.795>together.

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<00:03:42.605>And <00:03:42.744>that's <00:03:42.885>what <00:03:43.024>my <00:03:43.165>purpose <00:03:43.304>in <00:03:43.445>the <00:03:43.584>organization <00:03:43.725>is <00:03:43.864>to <00:03:44.005>enable.

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<00:03:47.405>Um, <00:03:47.545>this <00:03:47.685>is <00:03:47.825>something <00:03:47.965>that <00:03:48.105>when <00:03:48.245>I <00:03:48.385>looked <00:03:48.525>at <00:03:48.665>the <00:03:48.805>topic

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<00:03:51.225>of <00:03:51.505>this <00:03:51.785>particular, <00:03:52.065>uh, <00:03:52.345>talk <00:03:52.625>initially

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<00:03:55.365>by <00:03:55.642>the <00:03:55.919>time <00:03:56.196>this <00:03:56.473>day <00:03:56.751>came,

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<00:03:57.065>I <00:03:57.220>think <00:03:57.376>the <00:03:57.531>topic <00:03:57.687>is <00:03:57.842>a <00:03:57.998>little <00:03:58.153>bit <00:03:58.309>old <00:03:58.465>already.

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<00:03:59.525>That's <00:03:59.817>how <00:04:00.109>things <00:04:00.402>are <00:04:00.695>changing.

78
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<00:04:01.965>But <00:04:02.081>something <00:04:02.198>struck <00:04:02.315>me <00:04:02.431>when <00:04:02.548>I <00:04:02.665>read <00:04:02.781>this <00:04:02.898>on <00:04:03.015>a <00:04:03.131>post <00:04:03.248>last <00:04:03.365>week

79
00:04:05.845 --> 00:04:08.505
<00:04:05.845>or <00:04:06.020>last <00:04:06.195>to <00:04:06.370>last <00:04:06.545>week, <00:04:06.720>and <00:04:06.895>I <00:04:07.070>was <00:04:07.245>flabbergasted

80
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<00:04:08.505>and <00:04:08.674>did <00:04:08.844>a <00:04:09.014>bit <00:04:09.183>of <00:04:09.353>research <00:04:09.523>in <00:04:09.692>this.

81
00:04:10.325 --> 00:04:13.505
<00:04:10.325>And <00:04:10.500>it's <00:04:10.674>interesting <00:04:10.850>that <00:04:11.024>AI <00:04:11.200>has <00:04:11.375>actually <00:04:11.549>given <00:04:11.725>us

82
00:04:14.225 --> 00:04:16.745
<00:04:14.225>a <00:04:14.380>hundred <00:04:14.536>years <00:04:14.691>of <00:04:14.847>progress <00:04:15.002>in <00:04:15.158>the <00:04:15.313>last <00:04:15.469>14 <00:04:15.625>years.

83
00:04:16.895 --> 00:04:20.085
<00:04:16.894>Only <00:04:17.174>how <00:04:17.454>does <00:04:17.734>that <00:04:18.015>work? <00:04:18.294>Right?

84
00:04:21.025 --> 00:04:24.685
<00:04:21.024>So <00:04:21.200>interestingly, <00:04:21.375>if <00:04:21.549>you <00:04:21.724>bring <00:04:21.899>somebody <00:04:22.075>from, <00:04:22.250>uh, <00:04:22.424>Justin,

85
00:04:24.865 --> 00:04:26.205
<00:04:24.865>hi, <00:04:25.037>I <00:04:25.209>just <00:04:25.381>see <00:04:25.554>you <00:04:25.726>in <00:04:25.898>the <00:04:26.070>audience.

86
00:04:26.285 --> 00:04:28.165
<00:04:26.285>I <00:04:26.460>have <00:04:26.635>to <00:04:26.810>say <00:04:26.985>that <00:04:27.160>that's <00:04:27.335>the <00:04:27.510>Miro <00:04:27.685>crowd.

87
00:04:28.305 --> 00:04:31.485
<00:04:28.305>Say <00:04:28.460>a <00:04:28.616>bit <00:04:28.771>of <00:04:28.927>yay <00:04:29.082>to <00:04:29.238>us. <00:04:29.393>Yay, <00:04:29.549>come <00:04:29.705>on.

88
00:04:33.665 --> 00:04:36.725
<00:04:33.665>All <00:04:33.805>right. <00:04:33.945>So <00:04:34.085>AI <00:04:34.225>has <00:04:34.365>just <00:04:34.505>given <00:04:34.645>us <00:04:34.785>a <00:04:34.925>hundred <00:04:35.065>years

89
00:04:36.745 --> 00:04:38.205
<00:04:36.745>of <00:04:37.073>progress <00:04:37.402>in <00:04:37.730>14 <00:04:38.058>years.

90
00:04:38.705 --> 00:04:42.325
<00:04:38.705>How <00:04:38.844>does <00:04:38.984>that <00:04:39.125>work? <00:04:39.265>If <00:04:39.405>you <00:04:39.544>bring <00:04:39.685>somebody <00:04:39.825>from <00:04:39.965>the <00:04:40.104>15

91
00:04:42.365 --> 00:04:46.615
<00:04:42.365>hundreds <00:04:42.520>to <00:04:42.676>the <00:04:42.831>1750, <00:04:42.987>the <00:04:43.142>thing <00:04:43.298>is <00:04:43.453>they <00:04:43.609>will <00:04:43.765>survive.

92
00:04:47.075 --> 00:04:50.615
<00:04:47.075>Yes, <00:04:47.250>there <00:04:47.425>were <00:04:47.599>some <00:04:47.775>changes, <00:04:47.950>maybe <00:04:48.125>some <00:04:48.300>steam <00:04:48.474>ships,

93
00:04:50.805 --> 00:04:53.415
<00:04:50.805>some <00:04:51.005>engines, <00:04:51.205>some <00:04:51.405>printing <00:04:51.605>presses, <00:04:51.805>things <00:04:52.005>like <00:04:52.205>that.

94
00:04:54.075 --> 00:04:55.295
<00:04:54.075>But <00:04:54.349>they <00:04:54.624>will <00:04:54.898>still <00:04:55.173>survive.

95
00:04:55.465 --> 00:04:57.335
<00:04:55.465>Their <00:04:55.745>brain <00:04:56.025>can <00:04:56.305>take <00:04:56.585>that <00:04:56.865>change.

96
00:04:58.285 --> 00:05:01.825
<00:04:58.284>But <00:04:58.460>interestingly, <00:04:58.635>if <00:04:58.809>you <00:04:58.984>bring <00:04:59.159>somebody <00:04:59.335>from <00:04:59.510>the <00:04:59.684>1750

97
00:05:02.525 --> 00:05:05.845
<00:05:02.525>to <00:05:02.875>2025, <00:05:03.224>they <00:05:03.575>will <00:05:03.924>die.

98
00:05:06.535 --> 00:05:09.405
<00:05:06.535>Their <00:05:06.662>brain <00:05:06.789>will <00:05:06.916>not <00:05:07.044>be <00:05:07.171>able <00:05:07.298>to <00:05:07.425>take <00:05:07.553>the <00:05:07.680>shock <00:05:07.807>of <00:05:07.935>change.

99
00:05:10.355 --> 00:05:13.695
<00:05:10.355>And <00:05:10.530>if <00:05:10.705>you <00:05:10.880>think <00:05:11.055>I'm <00:05:11.230>exaggerating, <00:05:11.405>there's <00:05:11.580>actually <00:05:11.755>uh,

100
00:05:14.255 --> 00:05:16.295
<00:05:14.255>a <00:05:14.488>measure <00:05:14.721>called <00:05:14.955>the <00:05:15.188>Die <00:05:15.421>Progress <00:05:15.655>Unit

101
00:05:16.675 --> 00:05:18.615
<00:05:16.675>by <00:05:16.955>Tim <00:05:17.235>Urban <00:05:17.515>that <00:05:17.795>measures <00:05:18.075>this.

102
00:05:19.235 --> 00:05:21.215
<00:05:19.235>So <00:05:19.468>if <00:05:19.701>you <00:05:19.935>bring <00:05:20.168>somebody <00:05:20.401>from <00:05:20.635>1750

103
00:05:21.355 --> 00:05:23.095
<00:05:21.355>and <00:05:21.588>show <00:05:21.821>them <00:05:22.055>your <00:05:22.288>iPhone <00:05:22.521>right <00:05:22.755>now,

104
00:05:23.515 --> 00:05:24.895
<00:05:23.515>it <00:05:23.722>will <00:05:23.929>be <00:05:24.135>a <00:05:24.342>shock <00:05:24.549>for <00:05:24.757>them.

105
00:05:25.485 --> 00:05:27.895
<00:05:25.485>That <00:05:25.625>is <00:05:25.765>the <00:05:25.905>pace <00:05:26.045>of <00:05:26.185>change <00:05:26.325>that <00:05:26.465>we <00:05:26.605>are <00:05:26.745>living <00:05:26.885>in.

106
00:05:28.875 --> 00:05:31.095
<00:05:28.875>How <00:05:29.075>does <00:05:29.275>this <00:05:29.475>look <00:05:29.675>like <00:05:29.875>in <00:05:30.075>our <00:05:30.275>workspaces?

107
00:05:31.355 --> 00:05:34.855
<00:05:31.355>So <00:05:31.588>interestingly, <00:05:31.821>we <00:05:32.055>came <00:05:32.288>from <00:05:32.521>stone <00:05:32.755>age

108
00:05:35.315 --> 00:05:37.335
<00:05:35.315>to <00:05:35.515>farming <00:05:35.715>in <00:05:35.915>about <00:05:36.115>a <00:05:36.315>hundred <00:05:36.515>thousand <00:05:36.715>years.

109
00:05:38.075 --> 00:05:41.735
<00:05:38.075>We <00:05:38.230>went <00:05:38.386>from <00:05:38.541>farming <00:05:38.697>to <00:05:38.852>steam <00:05:39.008>engines <00:05:39.163>in <00:05:39.319>12,000 <00:05:39.474>years

110
00:05:42.395 --> 00:05:46.895
<00:05:42.395>and <00:05:42.534>we <00:05:42.674>went <00:05:42.815>from <00:05:42.955>steam <00:05:43.094>engines <00:05:43.234>to <00:05:43.375>AI <00:05:43.515>in <00:05:43.655>200 <00:05:43.794>years.

111
00:05:48.505 --> 00:05:50.565
<00:05:48.505>And <00:05:48.784>we've <00:05:49.065>just <00:05:49.344>seen <00:05:49.625>the <00:05:49.905>progress

112
00:05:51.025 --> 00:05:55.525
<00:05:51.025>of <00:05:51.152>a <00:05:51.279>hundred <00:05:51.406>years <00:05:51.534>in <00:05:51.661>14 <00:05:51.788>years <00:05:51.915>from <00:05:52.043>just <00:05:52.170>2000 <00:05:52.297>to <00:05:52.424>2014.

113
00:05:57.485 --> 00:06:00.105
<00:05:57.485>Let <00:05:57.685>that <00:05:57.885>settle <00:05:58.085>in. <00:05:58.285>That <00:05:58.485>is <00:05:58.685>the <00:05:58.885>pace

114
00:06:00.105 --> 00:06:01.465
<00:06:00.105>of <00:06:00.309>change <00:06:00.513>that <00:06:00.717>we <00:06:00.921>are <00:06:01.125>living <00:06:01.328>with.

115
00:06:02.285 --> 00:06:04.545
<00:06:02.285>How <00:06:02.485>does <00:06:02.685>this <00:06:02.885>look <00:06:03.085>like <00:06:03.285>in <00:06:03.485>our <00:06:03.685>workspaces?

116
00:06:05.295 --> 00:06:09.145
<00:06:05.295>This <00:06:05.470>is <00:06:05.645>early <00:06:05.820>1950s <00:06:05.995>when <00:06:06.170>somebody <00:06:06.345>used <00:06:06.520>to <00:06:06.695>sit

117
00:06:09.245 --> 00:06:11.945
<00:06:09.245>and <00:06:09.525>operate, <00:06:09.805>call <00:06:10.085>the <00:06:10.365>call <00:06:10.645>operator

118
00:06:12.005 --> 00:06:14.985
<00:06:12.005>and <00:06:12.205>would <00:06:12.405>be <00:06:12.605>operating <00:06:12.805>calls <00:06:13.005>and <00:06:13.205>connecting <00:06:13.405>calls.

119
00:06:15.125 --> 00:06:16.225
<00:06:15.125>And <00:06:16.115>imagine

120
00:06:16.255 --> 00:06:18.465
<00:06:16.255>what <00:06:16.395>call <00:06:16.534>waiting <00:06:16.675>would <00:06:16.815>be <00:06:16.955>like <00:06:17.094>at <00:06:17.235>that <00:06:17.375>point <00:06:17.515>of <00:06:17.655>time.

121
00:06:18.725 --> 00:06:20.465
<00:06:18.725>If <00:06:18.958>you <00:06:19.191>are <00:06:19.425>in <00:06:19.658>a <00:06:19.891>Gen <00:06:20.125>Z,

122
00:06:20.705 --> 00:06:22.225
<00:06:20.705>probably <00:06:20.876>you <00:06:21.046>don't <00:06:21.218>even <00:06:21.389>know <00:06:21.560>what <00:06:21.731>call <00:06:21.902>waiting <00:06:22.073>is.

123
00:06:22.405 --> 00:06:23.825
<00:06:22.405>I'm <00:06:22.618>a <00:06:22.830>millennial, <00:06:23.044>so <00:06:23.257>I <00:06:23.469>know <00:06:23.683>that.

124
00:06:24.525 --> 00:06:27.305
<00:06:24.525>Um, <00:06:24.724>just <00:06:24.924>imagine <00:06:25.125>waiting <00:06:25.325>for <00:06:25.525>somebody <00:06:25.724>to <00:06:25.924>connect.

125
00:06:27.565 --> 00:06:30.105
<00:06:27.565>And <00:06:27.705>this <00:06:27.844>is <00:06:27.985>how <00:06:28.125>even <00:06:28.265>meetings <00:06:28.405>at <00:06:28.545>work <00:06:28.685>used <00:06:28.825>to <00:06:28.965>happen,

126
00:06:30.485 --> 00:06:32.305
<00:06:30.485>not <00:06:30.718>just <00:06:30.951>calls <00:06:31.185>from <00:06:31.418>different <00:06:31.651>distant <00:06:31.885>places.

127
00:06:33.335 --> 00:06:37.705
<00:06:33.335>This <00:06:33.510>is, <00:06:33.685>uh, <00:06:33.859>late <00:06:34.034>1950s, <00:06:34.210>that's <00:06:34.385>actually <00:06:34.560>a <00:06:34.734>computer

128
00:06:38.445 --> 00:06:40.105
<00:06:38.445>and <00:06:38.724>that's <00:06:39.005>how <00:06:39.284>huge <00:06:39.565>they <00:06:39.844>were,

129
00:06:40.335 --> 00:06:42.505
<00:06:40.335>that <00:06:40.534>it <00:06:40.734>would <00:06:40.935>take <00:06:41.135>a <00:06:41.335>whole <00:06:41.534>room <00:06:41.734>for

130
00:06:42.505 --> 00:06:43.705
<00:06:42.505>that <00:06:42.775>computer <00:06:43.045>to <00:06:43.315>be <00:06:43.585>placed.

131
00:06:44.975 --> 00:06:49.505
<00:06:44.975>This <00:06:45.130>is <00:06:45.286>1960s <00:06:45.441>sometime <00:06:45.597>when <00:06:45.752>you <00:06:45.908>actually <00:06:46.063>could <00:06:46.219>place <00:06:46.375>at

132
00:06:49.505 --> 00:06:54.105
<00:06:49.505>least <00:06:49.632>the <00:06:49.759>keyboard <00:06:49.886>and <00:06:50.014>what <00:06:50.141>maybe <00:06:50.268>was <00:06:50.395>the <00:06:50.523>monitor <00:06:50.650>on <00:06:50.777>a <00:06:50.905>desk,

133
00:06:54.405 --> 00:06:56.545
<00:06:54.405>but <00:06:54.580>you <00:06:54.755>still <00:06:54.929>had <00:06:55.104>a <00:06:55.280>lot <00:06:55.455>of <00:06:55.630>the <00:06:55.804>processing

134
00:06:56.735 --> 00:06:58.345
<00:06:56.735>that <00:06:56.968>needed <00:06:57.201>a <00:06:57.435>lot <00:06:57.668>of <00:06:57.901>space <00:06:58.135>there.

135
00:06:59.005 --> 00:07:02.025
<00:06:59.005>That's <00:06:59.284>the <00:06:59.565>change. <00:06:59.844>This <00:07:00.125>is <00:07:00.405>1970s.

136
00:07:02.405 --> 00:07:04.865
<00:07:02.405>At <00:07:02.580>least <00:07:02.755>this <00:07:02.929>person <00:07:03.104>doesn't <00:07:03.280>need <00:07:03.455>a <00:07:03.630>big <00:07:03.804>room

137
00:07:04.865 --> 00:07:05.945
<00:07:04.865>to <00:07:05.189>keep <00:07:05.513>those <00:07:05.837>processes.

138
00:07:06.125 --> 00:07:07.865
<00:07:06.125>You <00:07:06.405>can <00:07:06.685>actually <00:07:06.965>see <00:07:07.245>that <00:07:07.525>has

139
00:07:07.865 --> 00:07:09.545
<00:07:07.865>that <00:07:08.065>this <00:07:08.265>person <00:07:08.465>has <00:07:08.665>a <00:07:08.865>monitor <00:07:09.065>on <00:07:09.265>the

140
00:07:09.785 --> 00:07:11.065
<00:07:09.785>keyboard <00:07:10.073>right <00:07:10.361>at <00:07:10.649>the <00:07:10.937>desk.

141
00:07:12.335 --> 00:07:15.555
<00:07:12.335>And <00:07:12.474>you <00:07:12.614>know <00:07:12.755>what <00:07:12.895>this <00:07:13.034>is? <00:07:13.174>This <00:07:13.315>is <00:07:13.455>the <00:07:13.594>next <00:07:13.734>computer.

142
00:07:15.785 --> 00:07:19.035
<00:07:15.785>This <00:07:15.985>is <00:07:16.185>actually <00:07:16.385>the, <00:07:16.585>uh, <00:07:16.785>computer <00:07:16.985>in <00:07:17.185>1990s.

143
00:07:19.065 --> 00:07:22.595
<00:07:19.065>Exactly, <00:07:19.240>probably <00:07:19.415>in <00:07:19.590>1992 <00:07:19.765>sometime, <00:07:19.940>which <00:07:20.115>was <00:07:20.290>also <00:07:20.465>used

144
00:07:22.595 --> 00:07:24.595
<00:07:22.595>to <00:07:22.795>build <00:07:22.995>the <00:07:23.195>interface <00:07:23.395>for <00:07:23.595>the <00:07:23.795>worldwide <00:07:23.995>web.

145
00:07:25.395 --> 00:07:26.975
<00:07:25.395>And <00:07:25.745>of <00:07:26.094>course <00:07:26.445>this <00:07:26.794>is

146
00:07:26.995 --> 00:07:29.615
<00:07:26.995>how <00:07:27.195>the <00:07:27.395>late <00:07:27.595>nineties <00:07:27.795>looked <00:07:27.995>like <00:07:28.195>in <00:07:28.395>most

147
00:07:29.615 --> 00:07:30.855
<00:07:29.615>of <00:07:29.987>the <00:07:30.359>banking <00:07:30.731>setups.

148
00:07:31.225 --> 00:07:32.335
<00:07:31.225>Still <00:07:31.724>had <00:07:32.224>monitors,

149
00:07:32.335 --> 00:07:34.015
<00:07:32.335>but <00:07:32.568>they <00:07:32.801>look <00:07:33.034>very <00:07:33.268>different <00:07:33.501>from <00:07:33.734>the

150
00:07:34.015 --> 00:07:35.095
<00:07:34.015>ones <00:07:34.209>that <00:07:34.403>we <00:07:34.598>are <00:07:34.792>used <00:07:34.987>to.

151
00:07:36.775 --> 00:07:39.355
<00:07:36.775>And <00:07:36.974>2014, <00:07:37.174>this <00:07:37.375>is <00:07:37.575>what <00:07:37.775>you <00:07:37.974>cut <00:07:38.174>to.

152
00:07:39.375 --> 00:07:40.595
<00:07:39.375>You <00:07:39.558>don't <00:07:39.741>need <00:07:39.924>to <00:07:40.107>be <00:07:40.290>in <00:07:40.473>office.

153
00:07:41.095 --> 00:07:45.235
<00:07:41.095>You <00:07:41.250>can <00:07:41.406>be <00:07:41.561>anywhere <00:07:41.717>24 <00:07:41.872>7 <00:07:42.028>connected. <00:07:42.183>Well <00:07:42.339>to <00:07:42.495>work.

154
00:07:45.335 --> 00:07:48.235
<00:07:45.335>Not <00:07:45.462>that <00:07:45.589>fun, <00:07:45.716>but <00:07:45.844>to <00:07:45.971>a <00:07:46.098>lot <00:07:46.225>of <00:07:46.353>other <00:07:46.480>things. <00:07:46.607>Super <00:07:46.734>fun.

155
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<00:07:49.515>This <00:07:49.690>is <00:07:49.865>something <00:07:50.039>I <00:07:50.215>think <00:07:50.390>all <00:07:50.565>of <00:07:50.740>us <00:07:50.914>know,

156
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<00:07:52.045>whatever <00:07:52.245>generation <00:07:52.445>is <00:07:52.645>this <00:07:52.845>is <00:07:53.045>in <00:07:53.245>the <00:07:53.445>room.

157
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<00:07:53.935>We've <00:07:54.090>been <00:07:54.246>through <00:07:54.401>this. <00:07:54.557>COVID <00:07:54.712>brought <00:07:54.868>this, <00:07:55.023>we <00:07:55.179>had <00:07:55.335>cats,

158
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<00:07:57.195>dogs, <00:07:57.530>everything <00:07:57.865>on <00:07:58.200>our <00:07:58.536>desk.

159
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<00:07:59.185>Um, <00:07:59.325>and <00:07:59.465>we, <00:07:59.605>we've <00:07:59.745>seen <00:07:59.885>that. <00:08:00.025>We <00:08:00.165>got <00:08:00.305>used <00:08:00.445>to <00:08:00.585>it.

160
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<00:08:01.865>Now <00:08:02.040>we <00:08:02.215>don't <00:08:02.390>wanna <00:08:02.565>go <00:08:02.740>back <00:08:02.915>to <00:08:03.090>office <00:08:03.265>completely.

161
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<00:08:05.455>And <00:08:05.921>this <00:08:06.388>is <00:08:06.854>today.

162
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<00:08:08.365>This <00:08:08.565>is <00:08:08.765>how <00:08:08.965>our <00:08:09.165>workplaces <00:08:09.365>look <00:08:09.565>like <00:08:09.765>today.

163
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<00:08:11.075>And <00:08:11.215>if <00:08:11.354>it <00:08:11.495>doesn't, <00:08:11.635>probably <00:08:11.775>give <00:08:11.914>it <00:08:12.055>a <00:08:12.195>month <00:08:12.335>or <00:08:12.474>two.

164
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<00:08:13.775>This <00:08:14.054>will <00:08:14.335>definitely <00:08:14.614>look <00:08:14.895>like <00:08:15.174>today.

165
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<00:08:15.875>It <00:08:16.075>was <00:08:16.275>interesting <00:08:16.475>four, <00:08:16.675>probably <00:08:16.875>four <00:08:17.075>weeks <00:08:17.275>ago,

166
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<00:08:18.375>I <00:08:18.608>was <00:08:18.841>just <00:08:19.075>talking <00:08:19.308>to <00:08:19.541>someone <00:08:19.775>earlier

167
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<00:08:20.995>and <00:08:21.345>time <00:08:21.695>passes <00:08:22.045>like <00:08:22.395>hell.

168
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<00:08:23.395>Uh, <00:08:23.570>four <00:08:23.745>weeks <00:08:23.919>ago <00:08:24.094>I <00:08:24.270>was <00:08:24.445>in <00:08:24.620>San <00:08:24.794>Francisco

169
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<00:08:25.495>and <00:08:25.680>the <00:08:25.865>day <00:08:26.050>I <00:08:26.235>arrived <00:08:26.420>in <00:08:26.605>the <00:08:26.791>conference,

170
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<00:08:26.935>the <00:08:27.062>first <00:08:27.189>thing <00:08:27.316>somebody <00:08:27.444>said, <00:08:27.571>go <00:08:27.698>and <00:08:27.825>take <00:08:27.953>a <00:08:28.080>ride <00:08:28.207>in <00:08:28.335>Waymo.

171
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<00:08:30.915>And <00:08:31.162>it's <00:08:31.410>so <00:08:31.657>much <00:08:31.905>fun.

172
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<00:08:32.155>You <00:08:32.294>have <00:08:32.434>a <00:08:32.574>human <00:08:32.714>instinct <00:08:32.855>to <00:08:32.995>open <00:08:33.135>the <00:08:33.275>driver's <00:08:33.414>side <00:08:33.554>door.

173
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<00:08:36.205>It's <00:08:36.332>so <00:08:36.459>funny. <00:08:36.586>I <00:08:36.714>mean <00:08:36.841>it <00:08:36.968>still <00:08:37.095>gives, <00:08:37.223>gives <00:08:37.350>me <00:08:37.477>the <00:08:37.605>creeps

174
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<00:08:38.975>that <00:08:39.175>there's <00:08:39.375>nobody <00:08:39.575>sitting <00:08:39.775>behind <00:08:39.975>the <00:08:40.175>driving <00:08:40.375>wheel.

175
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<00:08:41.515>It <00:08:41.710>takes <00:08:41.905>a <00:08:42.100>little <00:08:42.295>bit. <00:08:42.490>I'm <00:08:42.685>scared.

176
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<00:08:43.255>I <00:08:43.395>mean <00:08:43.534>I <00:08:43.674>can't <00:08:43.814>tell <00:08:43.955>this <00:08:44.095>person <00:08:44.235>that <00:08:44.375>maybe <00:08:44.515>stop <00:08:44.655>here.

177
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<00:08:46.695>I <00:08:46.822>want <00:08:46.949>to <00:08:47.076>get <00:08:47.204>down <00:08:47.331>here. <00:08:47.458>I <00:08:47.585>can't <00:08:47.713>talk <00:08:47.840>to <00:08:47.967>that <00:08:48.095>person.

178
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<00:08:49.635>It <00:08:49.817>was <00:08:50.000>a <00:08:50.182>little <00:08:50.365>bit <00:08:50.547>weird <00:08:50.730>for <00:08:50.913>me,

179
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<00:08:51.355>but <00:08:51.495>that's <00:08:51.635>how <00:08:51.775>our <00:08:51.915>workplaces <00:08:52.055>are <00:08:52.195>gonna <00:08:52.335>look <00:08:52.475>like <00:08:52.615>as <00:08:52.755>well.

180
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<00:08:54.435>My <00:08:54.761>husband <00:08:55.087>works <00:08:55.413>with <00:08:55.740>Accenture

181
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<00:08:56.225>and <00:08:56.341>one <00:08:56.458>of <00:08:56.575>the <00:08:56.691>perks <00:08:56.808>I <00:08:56.925>think <00:08:57.041>last <00:08:57.158>year <00:08:57.275>was <00:08:57.391>they <00:08:57.508>were <00:08:57.625>given

182
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<00:08:58.925>the <00:08:59.204>Oculus <00:08:59.484>glasses <00:08:59.765>that <00:09:00.045>anybody <00:09:00.324>could

183
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<00:09:00.925>pick <00:09:01.141>up <00:09:01.357>from <00:09:01.573>office <00:09:01.789>and <00:09:02.005>use.

184
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<00:09:02.465>So <00:09:02.665>their <00:09:02.865>workspace <00:09:03.065>was <00:09:03.265>already <00:09:03.465>looking <00:09:03.665>like <00:09:03.865>that.

185
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<00:09:06.165>What <00:09:06.401>does <00:09:06.637>all <00:09:06.873>this <00:09:07.110>mean?

186
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<00:09:07.405>What <00:09:07.560>does <00:09:07.716>all <00:09:07.871>this <00:09:08.027>space <00:09:08.182>of <00:09:08.338>change <00:09:08.493>actually <00:09:08.649>give <00:09:08.805>us?

187
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<00:09:10.435>We <00:09:10.635>are <00:09:10.834>literally <00:09:11.035>sitting <00:09:11.234>at <00:09:11.435>an <00:09:11.635>inflection <00:09:11.834>point

188
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<00:09:13.035>of <00:09:13.268>the <00:09:13.501>biggest <00:09:13.735>change <00:09:13.968>in <00:09:14.201>human <00:09:14.435>history

189
00:09:15.755 --> 00:09:17.575
<00:09:15.755>and <00:09:16.035>human <00:09:16.314>industry <00:09:16.595>that <00:09:16.875>we've <00:09:17.155>seen.

190
00:09:18.435 --> 00:09:19.855
<00:09:18.435>Uh, <00:09:18.861>Moore's <00:09:19.287>law <00:09:19.713>said

191
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<00:09:19.925>that <00:09:20.158>there'll <00:09:20.391>be <00:09:20.625>32 <00:09:20.858>x <00:09:21.091>increment <00:09:21.324>in

192
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<00:09:22.775>computing <00:09:23.218>power <00:09:23.663>per <00:09:24.107>decade.

193
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<00:09:24.915>At <00:09:25.194>that <00:09:25.474>time <00:09:25.755>this <00:09:26.035>sounded <00:09:26.314>exaggerated,

194
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<00:09:27.755>but <00:09:27.955>AI <00:09:28.155>has <00:09:28.355>actually <00:09:28.555>made <00:09:28.755>this <00:09:28.955>thousand <00:09:29.155>x.

195
00:09:30.845 --> 00:09:33.575
<00:09:30.845>What <00:09:31.020>this <00:09:31.195>means <00:09:31.370>is <00:09:31.545>in <00:09:31.720>the <00:09:31.895>next <00:09:32.070>20 <00:09:32.245>years

196
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<00:09:34.235>we <00:09:34.468>will <00:09:34.701>see <00:09:34.935>advancement <00:09:35.168>worth <00:09:35.401>thousand <00:09:35.635>years.

197
00:09:38.435 --> 00:09:41.335
<00:09:38.435>Let <00:09:38.635>that <00:09:38.834>settle <00:09:39.035>in <00:09:39.234>1000 <00:09:39.435>years <00:09:39.635>of <00:09:39.834>advancement.

198
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<00:09:41.875>Can <00:09:42.155>we <00:09:42.435>keep <00:09:42.715>up <00:09:42.995>more <00:09:43.275>importantly,

199
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<00:09:45.185>when <00:09:45.385>our <00:09:45.584>workspaces <00:09:45.785>look <00:09:45.984>like, <00:09:46.185>look <00:09:46.385>like <00:09:46.584>this

200
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<00:09:47.735>and <00:09:48.012>our <00:09:48.289>colleagues <00:09:48.566>look <00:09:48.843>like <00:09:49.121>this?

201
00:09:50.215 --> 00:09:52.755
<00:09:50.215>Can <00:09:50.415>our <00:09:50.615>managers <00:09:50.815>keep <00:09:51.015>up <00:09:51.215>with <00:09:51.415>this <00:09:51.615>change?

202
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<00:09:54.605>When <00:09:54.760>you <00:09:54.916>have <00:09:55.071>such <00:09:55.227>colleagues, <00:09:55.382>will <00:09:55.538>our <00:09:55.693>managers <00:09:55.849>be <00:09:56.005>able

203
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<00:09:58.415>to <00:09:58.589>cope <00:09:58.765>up <00:09:58.939>with <00:09:59.115>their <00:09:59.290>demand <00:09:59.464>with <00:09:59.640>the <00:09:59.814>challenge?

204
00:10:01.785 --> 00:10:03.055
<00:10:01.785>Let's <00:10:02.070>look <00:10:02.356>at <00:10:02.642>the <00:10:02.928>situation

205
00:10:03.055 --> 00:10:05.055
<00:10:03.055>and <00:10:03.229>the <00:10:03.405>challenge <00:10:03.579>of <00:10:03.755>managers <00:10:03.930>a <00:10:04.104>little <00:10:04.280>bit <00:10:04.454>later,

206
00:10:05.355 --> 00:10:07.575
<00:10:05.355>but <00:10:05.555>look <00:10:05.755>at <00:10:05.955>the <00:10:06.155>state <00:10:06.355>of <00:10:06.555>what <00:10:06.755>employees

207
00:10:07.575 --> 00:10:09.295
<00:10:07.575>and <00:10:07.855>managers <00:10:08.135>are <00:10:08.415>in <00:10:08.695>right <00:10:08.975>now.

208
00:10:10.805 --> 00:10:12.855
<00:10:10.805>This <00:10:11.038>was <00:10:11.271>a <00:10:11.505>recent <00:10:11.738>report <00:10:11.971>from <00:10:12.204>Gallup.

209
00:10:12.965 --> 00:10:16.095
<00:10:12.965>There's <00:10:13.140>been <00:10:13.315>a <00:10:13.490>dip <00:10:13.665>probably <00:10:13.840>in <00:10:14.015>the <00:10:14.190>first, <00:10:14.365>uh,

210
00:10:16.245 --> 00:10:17.255
<00:10:16.245>four <00:10:16.548>last <00:10:16.851>four <00:10:17.154>years

211
00:10:17.265 --> 00:10:20.415
<00:10:17.265>after <00:10:17.615>COVID <00:10:17.965>employee <00:10:18.314>engagement <00:10:18.665>all

212
00:10:20.415 --> 00:10:21.575
<00:10:20.415>around <00:10:20.675>the <00:10:20.937>world <00:10:21.198>has <00:10:21.459>dipped

213
00:10:21.955 --> 00:10:23.215
<00:10:21.955>and <00:10:22.238>yet <00:10:22.522>the <00:10:22.805>key <00:10:23.089>driver

214
00:10:23.355 --> 00:10:25.335
<00:10:23.355>for <00:10:23.588>this <00:10:23.821>is <00:10:24.055>actually <00:10:24.288>the <00:10:24.521>manager <00:10:24.755>population.

215
00:10:25.755 --> 00:10:29.335
<00:10:25.755>The <00:10:25.930>manager <00:10:26.105>populations <00:10:26.280>engagement <00:10:26.455>dropped <00:10:26.630>from <00:10:26.805>30 <00:10:26.980>to <00:10:27.155>27,

216
00:10:29.505 --> 00:10:30.655
<00:10:29.505>which <00:10:30.022>is <00:10:30.540>significant

217
00:10:30.715 --> 00:10:33.295
<00:10:30.715>for <00:10:30.948>a <00:10:31.181>worldwide <00:10:31.415>population <00:10:31.648>of <00:10:31.881>survey <00:10:32.115>done.

218
00:10:34.375 --> 00:10:36.635
<00:10:34.375>It <00:10:34.530>was <00:10:34.686>not <00:10:34.841>the <00:10:34.997>ICS <00:10:35.152>that <00:10:35.308>took <00:10:35.463>the <00:10:35.619>numbers <00:10:35.775>down,

219
00:10:36.735 --> 00:10:38.515
<00:10:36.735>it <00:10:37.015>was <00:10:37.295>actually <00:10:37.575>the <00:10:37.855>manager <00:10:38.135>population.

220
00:10:38.855 --> 00:10:40.035
<00:10:38.855>And <00:10:39.386>very <00:10:39.916>interestingly,

221
00:10:40.035 --> 00:10:43.395
<00:10:40.035>female <00:10:40.235>managers <00:10:40.435>were <00:10:40.635>further <00:10:40.834>disengaged <00:10:41.035>than <00:10:41.235>male <00:10:41.435>managers.

222
00:10:44.185 --> 00:10:47.995
<00:10:44.185>So <00:10:44.324>the <00:10:44.464>job <00:10:44.604>is <00:10:44.744>definitely <00:10:44.885>tough. <00:10:45.025>What <00:10:45.165>is <00:10:45.305>making <00:10:45.444>it <00:10:45.584>tough?

223
00:10:48.745 --> 00:10:51.515
<00:10:48.745>This <00:10:48.920>is <00:10:49.095>an <00:10:49.270>example <00:10:49.445>from <00:10:49.620>one <00:10:49.795>of <00:10:49.970>the <00:10:50.145>reports

224
00:10:51.515 --> 00:10:52.995
<00:10:51.515>that <00:10:51.959>BetterUp <00:10:52.403>published <00:10:52.847>recently.

225
00:10:52.995 --> 00:10:56.315
<00:10:52.995>They've <00:10:53.150>done <00:10:53.306>a <00:10:53.461>research <00:10:53.617>from <00:10:53.772>their <00:10:53.928>lab <00:10:54.083>along <00:10:54.239>with <00:10:54.395>Stanford.

226
00:10:57.095 --> 00:10:58.515
<00:10:57.095>And <00:10:57.350>this <00:10:57.606>talked <00:10:57.861>about <00:10:58.117>a <00:10:58.373>crisis

227
00:10:58.615 --> 00:10:59.955
<00:10:58.615>of <00:10:58.856>performance <00:10:59.097>all <00:10:59.338>over <00:10:59.579>the <00:10:59.821>world.

228
00:11:00.775 --> 00:11:03.075
<00:11:00.775>Any <00:11:00.975>HR <00:11:01.175>leader <00:11:01.375>in <00:11:01.574>the <00:11:01.775>last <00:11:01.975>six <00:11:02.175>months

229
00:11:03.075 --> 00:11:04.995
<00:11:03.075>that <00:11:03.355>I've <00:11:03.635>met <00:11:03.915>from <00:11:04.195>any <00:11:04.475>company,

230
00:11:05.255 --> 00:11:07.915
<00:11:05.255>be <00:11:05.430>it <00:11:05.605>an <00:11:05.780>enterprise <00:11:05.955>company <00:11:06.130>startup, <00:11:06.305>scale <00:11:06.480>up <00:11:06.655>small,

231
00:11:08.465 --> 00:11:09.955
<00:11:08.465>everybody <00:11:08.912>was <00:11:09.359>doing <00:11:09.806>what?

232
00:11:11.245 --> 00:11:14.465
<00:11:11.245>Revamping <00:11:11.478>their <00:11:11.711>performance <00:11:11.945>management. <00:11:12.178>You <00:11:12.411>know <00:11:12.645>why?

233
00:11:14.495 --> 00:11:15.745
<00:11:14.495>Because <00:11:15.057>they're <00:11:15.620>innovative.

234
00:11:16.085 --> 00:11:17.585
<00:11:16.085>No, <00:11:16.355>because <00:11:16.625>nobody <00:11:16.895>has <00:11:17.165>a <00:11:17.435>clue

235
00:11:20.015 --> 00:11:22.145
<00:11:20.015>from <00:11:20.295>the <00:11:20.574>CEO <00:11:20.855>to <00:11:21.135>the <00:11:21.415>C-suite.

236
00:11:22.245 --> 00:11:23.825
<00:11:22.245>Nobody <00:11:22.525>knows <00:11:22.805>how <00:11:23.085>to <00:11:23.365>tap <00:11:23.645>this.

237
00:11:24.565 --> 00:11:27.545
<00:11:24.565>And <00:11:24.740>it <00:11:24.915>is <00:11:25.090>interesting <00:11:25.265>because <00:11:25.440>performance <00:11:25.615>is <00:11:25.790>not <00:11:25.965>unitary.

238
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<00:11:28.605>The <00:11:28.805>times <00:11:29.005>of <00:11:29.205>ge, <00:11:29.405>the <00:11:29.605>times <00:11:29.805>of <00:11:30.005>uh,

239
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<00:11:31.395>industrial <00:11:31.745>revolution <00:11:32.095>taught <00:11:32.444>us <00:11:32.795>performance

240
00:11:34.225 --> 00:11:37.985
<00:11:34.225>as <00:11:34.380>basic <00:11:34.536>performance <00:11:34.691>which <00:11:34.847>is <00:11:35.002>equal <00:11:35.158>to <00:11:35.313>task <00:11:35.469>execution <00:11:35.625>only.

241
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<00:11:38.725>And <00:11:38.852>then <00:11:38.979>we <00:11:39.106>came <00:11:39.234>into <00:11:39.361>the <00:11:39.488>world <00:11:39.615>of <00:11:39.743>technology <00:11:39.870>a <00:11:39.997>little <00:11:40.125>bit.

242
00:11:42.455 --> 00:11:44.905
<00:11:42.455>Then <00:11:42.688>we <00:11:42.921>understood <00:11:43.155>what <00:11:43.388>is <00:11:43.621>collaborative <00:11:43.855>performance

243
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<00:11:44.905>when <00:11:45.099>we <00:11:45.293>work <00:11:45.488>with <00:11:45.682>each <00:11:45.877>other.

244
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<00:11:46.405>That's <00:11:46.605>all <00:11:46.805>about <00:11:47.005>alignment. <00:11:47.204>That's <00:11:47.405>all <00:11:47.605>about <00:11:47.805>championing.

245
00:11:49.845 --> 00:11:53.925
<00:11:49.845>And <00:11:50.000>today <00:11:50.156>when <00:11:50.311>we <00:11:50.467>are <00:11:50.622>going <00:11:50.778>to <00:11:50.933>have <00:11:51.089>bots, <00:11:51.245>robots,

246
00:11:54.665 --> 00:11:58.125
<00:11:54.665>AI <00:11:54.820>agents, <00:11:54.976>as <00:11:55.131>our <00:11:55.287>colleagues, <00:11:55.442>what <00:11:55.598>do <00:11:55.753>we <00:11:55.909>need <00:11:56.064>most?

247
00:11:58.385 --> 00:11:59.965
<00:11:58.385>We <00:11:58.851>need <00:11:59.318>adaptive <00:11:59.785>performance.

248
00:12:00.465 --> 00:12:03.805
<00:12:00.465>And <00:12:00.698>that's <00:12:00.931>all <00:12:01.165>about <00:12:01.398>connectivity, <00:12:01.631>creativity, <00:12:01.865>agility.

249
00:12:04.785 --> 00:12:07.445
<00:12:04.785>Is <00:12:04.959>anybody <00:12:05.135>in <00:12:05.310>our <00:12:05.485>organizations <00:12:05.660>even <00:12:05.834>talking <00:12:06.010>about <00:12:06.185>these?

250
00:12:08.065 --> 00:12:10.325
<00:12:08.065>Do <00:12:08.265>we <00:12:08.465>check <00:12:08.665>these <00:12:08.865>in <00:12:09.065>our <00:12:09.265>ICP <00:12:09.465>profiles

251
00:12:10.325 --> 00:12:11.445
<00:12:10.325>when <00:12:10.577>we <00:12:10.829>are <00:12:11.081>hiring <00:12:11.333>people?

252
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<00:12:12.105>Not <00:12:12.338>yet <00:12:12.571>data, <00:12:12.805>we <00:12:13.038>are <00:12:13.271>still <00:12:13.505>looking

253
00:12:14.465 --> 00:12:16.445
<00:12:14.465>for <00:12:14.815>those <00:12:15.165>hardcore <00:12:15.515>functional <00:12:15.865>skills.

254
00:12:17.505 --> 00:12:19.445
<00:12:17.505>And <00:12:17.738>this <00:12:17.971>is <00:12:18.205>the <00:12:18.438>challenge <00:12:18.671>that <00:12:18.905>managers

255
00:12:19.445 --> 00:12:20.725
<00:12:19.445>and <00:12:19.829>organizations <00:12:20.213>are <00:12:20.597>facing

256
00:12:20.865 --> 00:12:23.165
<00:12:20.865>to <00:12:21.145>bring <00:12:21.425>up <00:12:21.705>the <00:12:21.985>adaptive <00:12:22.265>performance

257
00:12:23.545 --> 00:12:25.845
<00:12:23.545>to <00:12:23.719>work <00:12:23.895>in <00:12:24.069>an <00:12:24.245>environment <00:12:24.420>where <00:12:24.594>we <00:12:24.770>have <00:12:24.944>colleagues

258
00:12:26.195 --> 00:12:28.205
<00:12:26.195>that <00:12:26.475>are <00:12:26.755>AI <00:12:27.035>that <00:12:27.315>are <00:12:27.595>inanimate.

259
00:12:29.425 --> 00:12:31.165
<00:12:29.425>So <00:12:29.775>who <00:12:30.125>are <00:12:30.474>these <00:12:30.824>agents?

260
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<00:12:31.785>Who <00:12:31.940>will <00:12:32.096>be <00:12:32.251>these <00:12:32.407>agents <00:12:32.562>that <00:12:32.718>will <00:12:32.873>work <00:12:33.029>with <00:12:33.185>us?

261
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<00:12:34.915>What <00:12:35.169>is <00:12:35.423>the <00:12:35.677>difference, <00:12:35.932>right?

262
00:12:36.105 --> 00:12:39.125
<00:12:36.105>So <00:12:36.280>I <00:12:36.455>said <00:12:36.630>I've <00:12:36.805>been <00:12:36.980>exploring <00:12:37.155>this <00:12:37.330>uh, <00:12:37.505>field

263
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<00:12:39.125>for <00:12:39.358>the <00:12:39.591>past <00:12:39.825>two <00:12:40.058>years <00:12:40.291>and <00:12:40.525>definitely

264
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<00:12:41.605>I <00:12:41.917>don't <00:12:42.229>know <00:12:42.540>everything.

265
00:12:43.305 --> 00:12:45.285
<00:12:43.305>So <00:12:43.444>it <00:12:43.584>was <00:12:43.724>in <00:12:43.864>a <00:12:44.005>talk <00:12:44.145>in <00:12:44.285>the <00:12:44.425>last <00:12:44.564>two <00:12:44.704>weeks

266
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<00:12:45.285>where <00:12:45.518>the <00:12:45.751>keynote <00:12:45.985>speaker <00:12:46.218>mentioned <00:12:46.451>a <00:12:46.685>quote

267
00:12:48.125 --> 00:12:51.805
<00:12:48.125>that <00:12:48.280>Sam <00:12:48.436>Altman <00:12:48.591>keeps <00:12:48.747>on <00:12:48.902>his <00:12:49.058>desk <00:12:49.213>that <00:12:49.369>actually <00:12:49.525>says

268
00:12:51.835 --> 00:12:53.365
<00:12:51.835>that <00:12:52.523>nobody <00:12:53.212>knows.

269
00:12:53.905 --> 00:12:54.925
<00:12:53.905>And <00:12:54.211>that <00:12:54.516>is <00:12:54.823>interesting.

270
00:12:54.925 --> 00:12:56.165
<00:12:54.925>So <00:12:55.204>anybody <00:12:55.483>gets <00:12:55.762>on <00:12:56.040>stage

271
00:12:56.165 --> 00:12:58.325
<00:12:56.165>and <00:12:56.365>says <00:12:56.564>they've <00:12:56.765>cracked <00:12:56.964>the <00:12:57.165>goat <00:12:57.365>for <00:12:57.564>AI

272
00:12:58.325 --> 00:13:00.805
<00:12:58.325>and <00:12:58.558>HR <00:12:58.791>TA, <00:12:59.025>even <00:12:59.258>in <00:12:59.491>the <00:12:59.725>world.

273
00:13:01.475 --> 00:13:05.285
<00:13:01.475>That <00:13:01.615>is <00:13:01.755>a <00:13:01.895>lie <00:13:02.035>no <00:13:02.175>one <00:13:02.315>knows. <00:13:02.455>So <00:13:02.595>let's <00:13:02.735>unpack <00:13:02.875>this.

274
00:13:06.615 --> 00:13:09.185
<00:13:06.615>What <00:13:06.790>is <00:13:06.965>the <00:13:07.140>difference <00:13:07.315>between <00:13:07.490>traditional <00:13:07.665>ai, <00:13:07.840>which <00:13:08.015>most

275
00:13:09.185 --> 00:13:12.745
<00:13:09.185>of <00:13:09.312>us <00:13:09.439>are <00:13:09.566>using <00:13:09.694>probably <00:13:09.821>with <00:13:09.948>our <00:13:10.075>chat <00:13:10.203>GPTs, <00:13:10.330>a <00:13:10.457>little <00:13:10.584>bit

276
00:13:12.745 --> 00:13:16.065
<00:13:12.745>of <00:13:12.945>deep <00:13:13.145>seek, <00:13:13.345>asking <00:13:13.545>questions, <00:13:13.745>forming <00:13:13.945>our <00:13:14.145>emails,

277
00:13:16.565 --> 00:13:17.745
<00:13:16.565>our <00:13:16.919>reach <00:13:17.273>outs, <00:13:17.627>everything.

278
00:13:18.025 --> 00:13:19.345
<00:13:18.025>I <00:13:18.194>think <00:13:18.364>most <00:13:18.534>of <00:13:18.703>us <00:13:18.873>are <00:13:19.043>using <00:13:19.213>these

279
00:13:19.365 --> 00:13:21.105
<00:13:19.365>and <00:13:19.598>a <00:13:19.831>lot <00:13:20.065>of <00:13:20.298>alerts <00:13:20.531>and <00:13:20.765>stuff.

280
00:13:21.335 --> 00:13:23.785
<00:13:21.335>What <00:13:21.535>is <00:13:21.735>the <00:13:21.935>difference? <00:13:22.135>It <00:13:22.335>just <00:13:22.535>gets <00:13:22.735>smarter.

281
00:13:24.875 --> 00:13:29.725
<00:13:24.875>When <00:13:25.030>I <00:13:25.186>unpack <00:13:25.341>it <00:13:25.497>to <00:13:25.652>my <00:13:25.808>LAYWOMAN <00:13:25.963>terms, <00:13:26.119>it's <00:13:26.275>completely

282
00:13:30.335 --> 00:13:33.005
<00:13:30.335>everything <00:13:30.615>about <00:13:30.895>ability <00:13:31.175>to <00:13:31.455>learn, <00:13:31.735>ability

283
00:13:33.065 --> 00:13:35.165
<00:13:33.065>to <00:13:33.415>decide <00:13:33.765>and <00:13:34.115>get <00:13:34.465>this.

284
00:13:35.315 --> 00:13:38.765
<00:13:35.315>This <00:13:35.422>was <00:13:35.530>what <00:13:35.638>was <00:13:35.745>a <00:13:35.853>surprise <00:13:35.961>and <00:13:36.068>also <00:13:36.176>a <00:13:36.284>bit <00:13:36.391>of <00:13:36.499>shock <00:13:36.607>for <00:13:36.715>me.

285
00:13:39.105 --> 00:13:43.305
<00:13:39.105>It <00:13:39.221>can <00:13:39.338>act <00:13:39.455>on <00:13:39.571>its <00:13:39.688>own. <00:13:39.805>Imagine <00:13:39.921>it <00:13:40.038>can <00:13:40.155>act <00:13:40.271>on <00:13:40.388>its <00:13:40.505>own.

286
00:13:45.975 --> 00:13:48.515
<00:13:45.975>And <00:13:46.115>these <00:13:46.255>are <00:13:46.395>some <00:13:46.535>of <00:13:46.675>the <00:13:46.815>use <00:13:46.955>cases <00:13:47.095>of <00:13:47.235>AI <00:13:47.375>agents

287
00:13:48.515 --> 00:13:49.675
<00:13:48.515>that <00:13:48.776>are <00:13:49.036>already <00:13:49.298>in <00:13:49.559>play.

288
00:13:50.335 --> 00:13:52.915
<00:13:50.335>If <00:13:50.475>any <00:13:50.615>of <00:13:50.755>you <00:13:50.895>work <00:13:51.035>with <00:13:51.175>good <00:13:51.315>time <00:13:51.455>io, <00:13:51.595>that's <00:13:51.735>one

289
00:13:52.915 --> 00:13:55.515
<00:13:52.915>of <00:13:53.148>the <00:13:53.381>examples <00:13:53.615>that <00:13:53.848>has <00:13:54.081>introduced <00:13:54.314>orchestra,

290
00:13:55.905 --> 00:13:58.635
<00:13:55.905>that <00:13:56.079>brings <00:13:56.255>in <00:13:56.430>AI <00:13:56.605>agents <00:13:56.780>into <00:13:56.954>scheduling <00:13:57.130>into <00:13:57.305>ta.

291
00:13:59.295 --> 00:14:02.195
<00:13:59.295>Uh, <00:13:59.435>that's <00:13:59.574>just <00:13:59.714>an <00:13:59.854>example <00:13:59.995>that <00:14:00.135>is <00:14:00.275>probably <00:14:00.415>closest <00:14:00.555>to <00:14:00.694>ta.

292
00:14:02.495 --> 00:14:04.835
<00:14:02.495>But <00:14:02.728>there <00:14:02.961>are <00:14:03.195>definitely <00:14:03.428>other <00:14:03.661>examples <00:14:03.895>in

293
00:14:04.835 --> 00:14:05.955
<00:14:04.835>different <00:14:05.843>processes.

294
00:14:06.825 --> 00:14:08.875
<00:14:06.825>Some <00:14:07.175>are <00:14:07.525>just <00:14:07.875>process <00:14:08.225>automations,

295
00:14:08.975 --> 00:14:11.115
<00:14:08.975>but <00:14:09.175>these <00:14:09.375>are <00:14:09.575>agents <00:14:09.775>that <00:14:09.975>act <00:14:10.175>and <00:14:10.375>decide

296
00:14:11.215 --> 00:14:12.635
<00:14:11.215>and <00:14:11.470>have <00:14:11.726>the <00:14:11.981>ability <00:14:12.237>to <00:14:12.492>learn.

297
00:14:12.895 --> 00:14:17.015
<00:14:12.895>That's <00:14:13.128>the <00:14:13.361>difference. <00:14:13.595>So <00:14:13.828>it's <00:14:14.061>also <00:14:14.295>interesting

298
00:14:17.015 --> 00:14:21.695
<00:14:17.015>to <00:14:17.155>understand <00:14:17.295>how <00:14:17.435>do <00:14:17.574>most <00:14:17.715>human <00:14:17.855>beings <00:14:17.995>or <00:14:18.135>us <00:14:18.275>relate <00:14:18.415>to

299
00:14:21.695 --> 00:14:23.295
<00:14:21.695>or <00:14:22.045>refer <00:14:22.395>to <00:14:22.745>AI <00:14:23.095>today?

300
00:14:23.885 --> 00:14:28.015
<00:14:23.885>This <00:14:24.060>is <00:14:24.235>again, <00:14:24.410>an <00:14:24.585>interesting <00:14:24.760>study <00:14:24.935>from <00:14:25.110>uh, <00:14:25.285>BetterUp

301
00:14:28.045 --> 00:14:30.255
<00:14:28.045>that <00:14:28.395>looked <00:14:28.745>at <00:14:29.094>14,000 <00:14:29.444>responses

302
00:14:30.255 --> 00:14:32.175
<00:14:30.255>or <00:14:30.535>14,000 <00:14:30.814>people <00:14:31.095>around <00:14:31.375>the <00:14:31.655>world

303
00:14:33.035 --> 00:14:36.495
<00:14:33.035>and <00:14:33.235>saw <00:14:33.435>the <00:14:33.635>shift <00:14:33.834>from <00:14:34.035>2023 <00:14:34.235>to <00:14:34.435>2024,

304
00:14:36.945 --> 00:14:38.415
<00:14:36.945>where <00:14:37.275>you <00:14:37.606>could <00:14:37.937>literally <00:14:38.268>see

305
00:14:38.485 --> 00:14:41.895
<00:14:38.485>that <00:14:38.660>people <00:14:38.835>have <00:14:39.010>started <00:14:39.185>referring <00:14:39.360>to <00:14:39.535>their <00:14:39.710>AI <00:14:39.885>assistant

306
00:14:42.275 --> 00:14:45.495
<00:14:42.275>or <00:14:42.508>AI <00:14:42.741>help <00:14:42.975>with <00:14:43.208>human <00:14:43.441>oriented <00:14:43.675>language.

307
00:14:46.185 --> 00:14:48.155
<00:14:46.185>They've <00:14:46.464>stopped <00:14:46.744>calling <00:14:47.025>it <00:14:47.305>a <00:14:47.584>computer,

308
00:14:48.385 --> 00:14:50.515
<00:14:48.385>they've <00:14:48.618>stopped <00:14:48.851>calling <00:14:49.085>it <00:14:49.318>a <00:14:49.551>search <00:14:49.785>engine,

309
00:14:51.025 --> 00:14:53.565
<00:14:51.025>but <00:14:51.180>they've <00:14:51.336>actually <00:14:51.491>started <00:14:51.647>calling <00:14:51.802>it <00:14:51.958>a <00:14:52.113>teacher, <00:14:52.269>a <00:14:52.425>friend

310
00:14:53.945 --> 00:14:55.005
<00:14:53.945>or <00:14:54.263>a <00:14:54.581>work <00:14:54.899>assistant.

311
00:14:55.935 --> 00:14:57.555
<00:14:55.935>So <00:14:56.401>this <00:14:56.868>actually <00:14:57.334>demands

312
00:14:57.625 --> 00:15:01.355
<00:14:57.625>that <00:14:57.752>we <00:14:57.879>bring <00:14:58.006>in <00:14:58.134>more <00:14:58.261>human <00:14:58.388>into <00:14:58.515>the <00:14:58.643>play <00:14:58.770>when <00:14:58.897>we <00:14:59.025>are

313
00:15:01.635 --> 00:15:04.995
<00:15:01.635>managing <00:15:01.775>teams <00:15:01.915>that <00:15:02.055>has <00:15:02.194>both <00:15:02.335>AI <00:15:02.475>as <00:15:02.615>well <00:15:02.755>as <00:15:02.895>human <00:15:03.035>beings.

314
00:15:05.535 --> 00:15:09.665
<00:15:05.535>So <00:15:05.735>what <00:15:05.935>happens <00:15:06.135>when <00:15:06.334>you <00:15:06.535>as <00:15:06.735>a <00:15:06.935>manager

315
00:15:10.205 --> 00:15:13.825
<00:15:10.205>are <00:15:10.345>taking <00:15:10.485>care <00:15:10.625>of <00:15:10.765>a <00:15:10.905>team <00:15:11.045>where <00:15:11.185>you <00:15:11.325>have <00:15:11.465>AI <00:15:11.605>agents

316
00:15:14.175 --> 00:15:17.865
<00:15:14.175>that <00:15:14.349>can <00:15:14.525>decide <00:15:14.699>they're <00:15:14.875>making <00:15:15.050>decisions <00:15:15.224>that <00:15:15.400>can <00:15:15.574>act

317
00:15:18.005 --> 00:15:21.395
<00:15:18.005>to <00:15:18.180>reach <00:15:18.355>a <00:15:18.530>goal <00:15:18.705>a <00:15:18.880>lot <00:15:19.055>independently <00:15:19.230>as <00:15:19.405>well.

318
00:15:22.295 --> 00:15:23.835
<00:15:22.295>You <00:15:22.492>do <00:15:22.691>have <00:15:22.889>a <00:15:23.087>challenge <00:15:23.285>for <00:15:23.483>the <00:15:23.681>manager

319
00:15:24.415 --> 00:15:25.795
<00:15:24.415>and <00:15:24.622>the <00:15:24.829>challenge <00:15:25.036>for <00:15:25.242>the <00:15:25.449>manager <00:15:25.656>is

320
00:15:25.795 --> 00:15:29.875
<00:15:25.795>to <00:15:25.969>bring <00:15:26.145>out <00:15:26.319>the <00:15:26.495>human <00:15:26.670>part <00:15:26.844>of <00:15:27.020>management <00:15:27.194>up

321
00:15:30.135 --> 00:15:32.035
<00:15:30.135>and <00:15:30.368>above <00:15:30.601>everything <00:15:30.835>that <00:15:31.068>they've <00:15:31.301>been <00:15:31.535>doing.

322
00:15:32.695 --> 00:15:35.075
<00:15:32.695>And <00:15:32.928>it's <00:15:33.161>interesting <00:15:33.395>because <00:15:33.628>this <00:15:33.861>human <00:15:34.095>part,

323
00:15:35.465 --> 00:15:38.475
<00:15:35.465>this <00:15:35.745>human <00:15:36.025>skill <00:15:36.305>will <00:15:36.585>charge <00:15:36.865>a

324
00:15:38.475 --> 00:15:39.915
<00:15:38.475>premium <00:15:38.734>in <00:15:38.993>the <00:15:39.252>next <00:15:39.511>three <00:15:39.771>years.

325
00:15:40.145 --> 00:15:42.595
<00:15:40.145>Anybody <00:15:40.272>sitting <00:15:40.399>in <00:15:40.526>this <00:15:40.654>room <00:15:40.781>meet <00:15:40.908>me <00:15:41.035>in <00:15:41.163>the <00:15:41.290>next <00:15:41.417>three <00:15:41.545>years

326
00:15:42.895 --> 00:15:47.075
<00:15:42.895>and <00:15:43.022>see <00:15:43.149>what <00:15:43.276>parts <00:15:43.404>of <00:15:43.531>our <00:15:43.658>jobs <00:15:43.785>actually <00:15:43.913>has <00:15:44.040>a <00:15:44.167>deep <00:15:44.295>skill

327
00:15:47.215 --> 00:15:48.435
<00:15:47.215>or <00:15:47.581>high <00:15:47.947>skill <00:15:48.313>bonus?

328
00:15:48.725 --> 00:15:50.235
<00:15:48.725>It'll <00:15:48.919>be <00:15:49.113>the <00:15:49.307>human <00:15:49.501>parts <00:15:49.695>of <00:15:49.889>our <00:15:50.084>job.

329
00:15:52.045 --> 00:15:53.775
<00:15:52.045>What <00:15:52.278>do <00:15:52.511>managers <00:15:52.745>actually <00:15:52.978>need <00:15:53.211>for <00:15:53.444>this?

330
00:15:53.795 --> 00:15:55.895
<00:15:53.795>So <00:15:53.950>let's <00:15:54.106>deep <00:15:54.261>dive <00:15:54.417>into <00:15:54.572>a <00:15:54.728>couple <00:15:54.883>of <00:15:55.039>things <00:15:55.194>on

331
00:15:55.895 --> 00:15:59.215
<00:15:55.895>what <00:15:56.050>this <00:15:56.206>human <00:15:56.361>premium <00:15:56.517>ought <00:15:56.672>of <00:15:56.828>management <00:15:56.983>will <00:15:57.139>look <00:15:57.295>like.

332
00:16:00.375 --> 00:16:02.675
<00:16:00.375>So <00:16:00.550>it'll <00:16:00.725>move <00:16:00.900>from <00:16:01.075>what <00:16:01.250>today <00:16:01.425>management <00:16:01.600>looks <00:16:01.775>like

333
00:16:02.935 --> 00:16:05.155
<00:16:02.935>or <00:16:03.090>what <00:16:03.246>you <00:16:03.401>remember <00:16:03.557>when <00:16:03.712>we <00:16:03.868>talked <00:16:04.023>about <00:16:04.179>Brene <00:16:04.334>Brown,

334
00:16:05.485 --> 00:16:09.275
<00:16:05.485>40 <00:16:05.640>years <00:16:05.796>of <00:16:05.951>beating <00:16:06.107>out <00:16:06.262>the <00:16:06.418>human <00:16:06.573>out <00:16:06.729>of <00:16:06.885>management.

335
00:16:09.815 --> 00:16:12.515
<00:16:09.815>You <00:16:09.955>need <00:16:10.095>to <00:16:10.235>be <00:16:10.375>strong. <00:16:10.515>You <00:16:10.655>need <00:16:10.795>to <00:16:10.935>get <00:16:11.075>delivery <00:16:11.215>done.

336
00:16:12.695 --> 00:16:14.075
<00:16:12.695>You <00:16:12.902>need <00:16:13.109>need <00:16:13.316>to <00:16:13.523>push <00:16:13.730>your <00:16:13.937>team.

337
00:16:14.075 --> 00:16:15.195
<00:16:14.075>That's <00:16:14.327>what <00:16:14.579>we've <00:16:14.831>heard, <00:16:15.083>right?

338
00:16:15.575 --> 00:16:18.925
<00:16:15.575>Always <00:16:15.808>we <00:16:16.041>need <00:16:16.275>to <00:16:16.508>move <00:16:16.741>from <00:16:16.975>command

339
00:16:18.925 --> 00:16:21.725
<00:16:18.925>and <00:16:19.204>control <00:16:19.484>to <00:16:19.765>orchestrate <00:16:20.045>and <00:16:20.324>empower.

340
00:16:22.355 --> 00:16:25.245
<00:16:22.355>That <00:16:22.495>is <00:16:22.635>the <00:16:22.775>first <00:16:22.915>tenet <00:16:23.055>for <00:16:23.195>management <00:16:23.335>in <00:16:23.475>the <00:16:23.615>AI <00:16:23.755>age.

341
00:16:25.675 --> 00:16:28.405
<00:16:25.675>What <00:16:25.802>does <00:16:25.929>that <00:16:26.056>mean? <00:16:26.184>That <00:16:26.311>means <00:16:26.438>that <00:16:26.565>you <00:16:26.693>need <00:16:26.820>to <00:16:26.947>figure <00:16:27.074>out

342
00:16:28.905 --> 00:16:30.685
<00:16:28.905>how <00:16:29.185>does <00:16:29.464>AI <00:16:29.745>make <00:16:30.025>those <00:16:30.305>decisions?

343
00:16:31.385 --> 00:16:33.605
<00:16:31.385>You <00:16:31.585>need <00:16:31.785>to <00:16:31.985>delegate <00:16:32.185>both <00:16:32.385>to <00:16:32.585>your <00:16:32.785>animate

344
00:16:33.605 --> 00:16:35.285
<00:16:33.605>and <00:16:34.071>inanimate <00:16:34.538>team <00:16:35.005>members.

345
00:16:35.865 --> 00:16:38.205
<00:16:35.865>And <00:16:36.065>you <00:16:36.265>need <00:16:36.465>to <00:16:36.665>ensure <00:16:36.865>that <00:16:37.065>your <00:16:37.265>employees

346
00:16:38.205 --> 00:16:40.485
<00:16:38.205>or <00:16:38.438>human <00:16:38.671>employees <00:16:38.905>can <00:16:39.138>focus <00:16:39.371>on <00:16:39.605>judgment

347
00:16:40.865 --> 00:16:43.085
<00:16:40.865>and <00:16:41.215>focus <00:16:41.565>on <00:16:41.915>value <00:16:42.265>creation

348
00:16:43.225 --> 00:16:46.405
<00:16:43.225>and <00:16:43.380>can <00:16:43.536>focus <00:16:43.691>on <00:16:43.847>the <00:16:44.002>human <00:16:44.158>part <00:16:44.313>of <00:16:44.469>decision <00:16:44.625>making.

349
00:16:47.265 --> 00:16:49.435
<00:16:47.265>Emotional <00:16:47.545>intelligence. <00:16:47.824>This <00:16:48.105>is <00:16:48.385>not <00:16:48.665>new.

350
00:16:49.605 --> 00:16:51.755
<00:16:49.605>We've <00:16:49.760>been <00:16:49.916>talking <00:16:50.071>about <00:16:50.227>this <00:16:50.382>for <00:16:50.538>the <00:16:50.693>past <00:16:50.849>20 <00:16:51.005>years.

351
00:16:52.635 --> 00:16:53.725
<00:16:52.635>It's <00:16:52.962>fun. <00:16:53.289>It's <00:16:53.616>nice

352
00:16:53.725 --> 00:16:56.885
<00:16:53.725>to <00:16:53.880>talk <00:16:54.036>about <00:16:54.191>these <00:16:54.347>in <00:16:54.502>work <00:16:54.658>presentations <00:16:54.813>in <00:16:54.969>your <00:16:55.125>offsites,

353
00:16:57.185 --> 00:16:58.445
<00:16:57.185>but <00:16:57.468>you <00:16:57.752>actually <00:16:58.035>forget <00:16:58.319>about

354
00:16:58.445 --> 00:16:59.525
<00:16:58.445>this <00:16:58.607>when <00:16:58.769>you <00:16:58.931>come <00:16:59.093>back <00:16:59.255>to <00:16:59.417>work.

355
00:17:00.355 --> 00:17:02.565
<00:17:00.355>What <00:17:00.555>does <00:17:00.755>emotional <00:17:00.955>intelligence <00:17:01.155>mean <00:17:01.355>in <00:17:01.555>this <00:17:01.755>sense?

356
00:17:02.745 --> 00:17:04.805
<00:17:02.745>It <00:17:03.211>means <00:17:03.678>relational <00:17:04.145>intelligence.

357
00:17:05.265 --> 00:17:07.165
<00:17:05.265>You <00:17:05.465>need <00:17:05.665>to <00:17:05.865>understand, <00:17:06.065>you <00:17:06.265>need <00:17:06.465>to <00:17:06.665>coach

358
00:17:07.165 --> 00:17:09.085
<00:17:07.165>and <00:17:07.398>mentor, <00:17:07.631>not <00:17:07.865>just <00:17:08.098>your <00:17:08.331>human <00:17:08.565>employee,

359
00:17:09.425 --> 00:17:11.125
<00:17:09.425>but <00:17:09.774>also <00:17:10.125>your <00:17:10.474>AI <00:17:10.825>bot.

360
00:17:11.625 --> 00:17:12.925
<00:17:11.625>How <00:17:11.819>would <00:17:12.014>you <00:17:12.210>do <00:17:12.405>that? <00:17:12.599>You <00:17:12.795>need

361
00:17:12.925 --> 00:17:15.165
<00:17:12.925>to <00:17:13.065>know <00:17:13.204>more <00:17:13.345>about <00:17:13.484>your <00:17:13.625>AI <00:17:13.764>bot, <00:17:13.905>just <00:17:14.044>like <00:17:14.185>you <00:17:14.325>need

362
00:17:15.165 --> 00:17:16.285
<00:17:15.165>to <00:17:15.416>know <00:17:15.669>a <00:17:15.921>bit <00:17:16.173>more.

363
00:17:16.615 --> 00:17:19.005
<00:17:16.615>Build <00:17:16.848>a <00:17:17.081>relationship <00:17:17.315>along <00:17:17.548>with <00:17:17.781>your <00:17:18.015>employees

364
00:17:19.465 --> 00:17:21.285
<00:17:19.464>and <00:17:19.665>that <00:17:19.865>is <00:17:20.064>the <00:17:20.264>muscle <00:17:20.464>that <00:17:20.665>you <00:17:20.865>need

365
00:17:21.285 --> 00:17:22.365
<00:17:21.285>to <00:17:21.528>bring <00:17:21.771>up <00:17:22.014>for <00:17:22.257>yourself.

366
00:17:23.235 --> 00:17:27.005
<00:17:23.234>Most <00:17:23.468>importantly, <00:17:23.701>something <00:17:23.935>that <00:17:24.168>I <00:17:24.401>always <00:17:24.635>say,

367
00:17:27.265 --> 00:17:29.005
<00:17:27.265>and <00:17:27.440>I'm <00:17:27.615>going <00:17:27.790>to <00:17:27.965>use <00:17:28.140>this <00:17:28.315>here <00:17:28.490>as <00:17:28.665>well.

368
00:17:29.505 --> 00:17:33.005
<00:17:29.505>You <00:17:29.705>need <00:17:29.905>to <00:17:30.105>understand <00:17:30.305>yourself, <00:17:30.505>whether <00:17:30.705>at <00:17:30.905>management

369
00:17:33.105 --> 00:17:35.645
<00:17:33.105>or <00:17:33.260>as <00:17:33.416>a <00:17:33.571>leader, <00:17:33.727>are <00:17:33.882>you <00:17:34.038>an <00:17:34.193>a*****e <00:17:34.349>or <00:17:34.505>not?

370
00:17:35.875 --> 00:17:38.325
<00:17:35.875>That <00:17:36.108>is <00:17:36.341>the <00:17:36.575>biggest <00:17:36.808>emotional <00:17:37.041>intelligence <00:17:37.275>aspect

371
00:17:38.545 --> 00:17:41.415
<00:17:38.545>of <00:17:39.011>any <00:17:39.478>leader <00:17:39.945>knowledge.

372
00:17:42.195 --> 00:17:44.575
<00:17:42.195>If <00:17:42.335>you <00:17:42.475>don't <00:17:42.615>know <00:17:42.754>what <00:17:42.895>AI <00:17:43.034>is, <00:17:43.175>if <00:17:43.314>you <00:17:43.455>don't <00:17:43.595>know

373
00:17:44.575 --> 00:17:46.935
<00:17:44.575>how <00:17:44.750>AI <00:17:44.925>works, <00:17:45.100>if <00:17:45.275>you <00:17:45.450>don't <00:17:45.625>know <00:17:45.800>how <00:17:45.975>process

374
00:17:47.715 --> 00:17:50.045
<00:17:47.715>and <00:17:47.995>your <00:17:48.274>functional <00:17:48.554>process <00:17:48.834>embeds <00:17:49.115>ai,

375
00:17:50.795 --> 00:17:52.845
<00:17:50.795>that <00:17:50.995>is <00:17:51.195>actually <00:17:51.395>going <00:17:51.595>to <00:17:51.795>take <00:17:51.995>you <00:17:52.195>back.

376
00:17:53.425 --> 00:17:56.525
<00:17:53.425>So <00:17:53.625>AI <00:17:53.825>literacy <00:17:54.024>is <00:17:54.225>the <00:17:54.425>third <00:17:54.625>tenet <00:17:54.825>for

377
00:17:56.545 --> 00:17:59.325
<00:17:56.545>and <00:17:56.720>the <00:17:56.895>human <00:17:57.070>premium <00:17:57.245>for <00:17:57.420>this <00:17:57.595>manager <00:17:57.770>who <00:17:57.945>needs

378
00:17:59.325 --> 00:18:02.205
<00:17:59.325>to <00:17:59.605>educate <00:17:59.885>herself, <00:18:00.165>himself, <00:18:00.445>themselves <00:18:00.725>or

379
00:18:02.585 --> 00:18:04.925
<00:18:02.585>and <00:18:02.818>their <00:18:03.051>team <00:18:03.285>as <00:18:03.518>well <00:18:03.751>to <00:18:03.985>understand

380
00:18:05.025 --> 00:18:06.925
<00:18:05.025>how <00:18:05.305>is <00:18:05.585>AI <00:18:05.865>making <00:18:06.145>the <00:18:06.425>decision?

381
00:18:07.355 --> 00:18:08.925
<00:18:07.355>What <00:18:07.635>data <00:18:07.915>points <00:18:08.195>does <00:18:08.475>it <00:18:08.755>consider?

382
00:18:09.175 --> 00:18:11.085
<00:18:09.175>Where <00:18:09.408>are <00:18:09.641>the <00:18:09.875>blind, <00:18:10.108>uh, <00:18:10.341>blind <00:18:10.575>spots,

383
00:18:11.195 --> 00:18:12.765
<00:18:11.195>what <00:18:11.475>bias <00:18:11.754>goes <00:18:12.034>in, <00:18:12.314>et <00:18:12.595>cetera.

384
00:18:13.305 --> 00:18:15.885
<00:18:13.305>That's <00:18:13.460>very <00:18:13.616>important. <00:18:13.771>So <00:18:13.927>you <00:18:14.082>need <00:18:14.238>to <00:18:14.393>educate <00:18:14.549>your <00:18:14.705>team.

385
00:18:15.945 --> 00:18:18.045
<00:18:15.945>You <00:18:16.145>need <00:18:16.345>to <00:18:16.544>educate <00:18:16.745>yourself <00:18:16.945>on <00:18:17.145>the <00:18:17.345>same.

386
00:18:19.395 --> 00:18:20.685
<00:18:19.395>This <00:18:19.782>is <00:18:20.168>super <00:18:20.556>interesting.

387
00:18:21.665 --> 00:18:23.005
<00:18:21.665>Uh, <00:18:21.866>there's <00:18:22.067>a <00:18:22.268>lot <00:18:22.469>of <00:18:22.670>tassel <00:18:22.871>going

388
00:18:23.005 --> 00:18:24.485
<00:18:23.005>around <00:18:23.271>in <00:18:23.537>EU <00:18:23.804>at <00:18:24.070>the <00:18:24.337>moment.

389
00:18:24.555 --> 00:18:27.285
<00:18:24.555>There's <00:18:24.730>actually <00:18:24.905>a <00:18:25.080>group <00:18:25.255>of <00:18:25.430>companies <00:18:25.605>won't <00:18:25.780>name <00:18:25.955>them,

390
00:18:27.835 --> 00:18:29.685
<00:18:27.835>that <00:18:28.115>has, <00:18:28.395>uh, <00:18:28.675>stood <00:18:28.955>against <00:18:29.235>EU

391
00:18:30.385 --> 00:18:32.085
<00:18:30.385>for <00:18:30.560>the <00:18:30.735>AI <00:18:30.910>laws <00:18:31.085>to <00:18:31.260>be <00:18:31.435>put <00:18:31.610>in <00:18:31.785>place.

392
00:18:32.765 --> 00:18:34.445
<00:18:32.765>EU <00:18:32.940>is <00:18:33.115>sticking <00:18:33.290>to <00:18:33.465>it <00:18:33.640>and <00:18:33.815>I <00:18:33.990>think <00:18:34.165>they

393
00:18:34.445 --> 00:18:36.565
<00:18:34.445>should <00:18:34.911>all <00:18:35.378>for <00:18:35.845>progress.

394
00:18:36.825 --> 00:18:40.445
<00:18:36.825>But <00:18:36.941>this <00:18:37.058>one <00:18:37.175>actually <00:18:37.291>is <00:18:37.408>asking <00:18:37.525>for <00:18:37.641>a <00:18:37.758>lot <00:18:37.875>of <00:18:37.991>data, <00:18:38.108>a <00:18:38.225>lot

395
00:18:40.445 --> 00:18:42.965
<00:18:40.445>of <00:18:40.572>personal <00:18:40.699>data <00:18:40.826>to <00:18:40.954>be <00:18:41.081>opened <00:18:41.208>up <00:18:41.335>where <00:18:41.463>we <00:18:41.590>don't <00:18:41.717>know <00:18:41.845>how

396
00:18:43.075 --> 00:18:45.005
<00:18:43.075>that <00:18:43.275>personal <00:18:43.475>data <00:18:43.675>is <00:18:43.875>going <00:18:44.075>to <00:18:44.275>be <00:18:44.475>used.

397
00:18:45.465 --> 00:18:48.765
<00:18:45.465>And <00:18:45.639>this <00:18:45.814>is <00:18:45.990>where <00:18:46.165>the <00:18:46.340>part <00:18:46.514>of <00:18:46.689>ethics <00:18:46.865>bias

398
00:18:49.585 --> 00:18:51.205
<00:18:49.585>and <00:18:49.935>governance <00:18:50.285>comes <00:18:50.635>into <00:18:50.985>play.

399
00:18:51.845 --> 00:18:54.605
<00:18:51.845>Remember, <00:18:52.045>we <00:18:52.245>talked <00:18:52.445>about <00:18:52.645>nobody <00:18:52.845>having <00:18:53.045>a <00:18:53.245>clue

400
00:18:54.705 --> 00:18:56.925
<00:18:54.705>and <00:18:54.879>it's <00:18:55.054>not <00:18:55.230>me, <00:18:55.405>even <00:18:55.580>Sam <00:18:55.754>Altman <00:18:55.929>says <00:18:56.105>that.

401
00:18:57.185 --> 00:18:59.285
<00:18:57.185>So <00:18:57.385>you <00:18:57.585>need <00:18:57.784>to <00:18:57.985>be <00:18:58.185>really <00:18:58.385>careful <00:18:58.585>with

402
00:18:59.345 --> 00:19:01.885
<00:18:59.345>how <00:18:59.545>AI <00:18:59.745>is <00:18:59.945>making <00:19:00.145>decisions <00:19:00.345>in <00:19:00.545>your <00:19:00.745>process.

403
00:19:02.805 --> 00:19:05.485
<00:19:02.805>I <00:19:02.932>remember <00:19:03.059>we <00:19:03.186>were <00:19:03.314>looking <00:19:03.441>at <00:19:03.568>a <00:19:03.695>couple <00:19:03.823>of <00:19:03.950>ATSs <00:19:04.077>that <00:19:04.205>claim

404
00:19:05.485 --> 00:19:08.925
<00:19:05.485>to <00:19:05.640>be <00:19:05.796>driven <00:19:05.951>by <00:19:06.107>AI <00:19:06.262>and <00:19:06.418>doing <00:19:06.573>your, <00:19:06.729>uh, <00:19:06.885>switches

405
00:19:08.925 --> 00:19:11.725
<00:19:08.925>and <00:19:09.100>sifting <00:19:09.274>of <00:19:09.450>CVS <00:19:09.625>at <00:19:09.800>that <00:19:09.975>point <00:19:10.149>of <00:19:10.325>time.

406
00:19:11.725 --> 00:19:14.325
<00:19:11.725>When <00:19:11.865>I <00:19:12.004>discussed <00:19:12.145>this <00:19:12.284>with <00:19:12.425>my <00:19:12.564>chief <00:19:12.705>data <00:19:12.844>officer <00:19:12.985>in <00:19:13.125>my

407
00:19:14.485 --> 00:19:16.285
<00:19:14.485>previous <00:19:14.834>organization, <00:19:15.185>the <00:19:15.534>one <00:19:15.885>thing

408
00:19:16.285 --> 00:19:17.925
<00:19:16.285>that <00:19:16.485>he <00:19:16.685>said <00:19:16.885>he <00:19:17.085>was <00:19:17.285>also <00:19:17.485>leading <00:19:17.685>AI

409
00:19:17.925 --> 00:19:19.405
<00:19:17.925>for <00:19:18.258>the <00:19:18.591>company <00:19:18.924>was <00:19:19.257>manger.

410
00:19:19.495 --> 00:19:23.205
<00:19:19.495>Never, <00:19:19.695>never <00:19:19.895>at <00:19:20.094>the <00:19:20.294>moment <00:19:20.495>let <00:19:20.695>AI <00:19:20.895>make

411
00:19:23.205 --> 00:19:25.005
<00:19:23.205>that <00:19:23.485>last <00:19:23.764>decision <00:19:24.044>in <00:19:24.324>the <00:19:24.605>process.

412
00:19:25.945 --> 00:19:29.005
<00:19:25.945>No <00:19:26.145>elimination, <00:19:26.345>no <00:19:26.544>selection <00:19:26.745>decision <00:19:26.945>should <00:19:27.145>be <00:19:27.345>ai

413
00:19:29.275 --> 00:19:31.685
<00:19:29.275>that <00:19:29.475>should <00:19:29.675>still <00:19:29.875>be <00:19:30.075>governed <00:19:30.275>by <00:19:30.475>certain <00:19:30.675>principles

414
00:19:31.905 --> 00:19:34.885
<00:19:31.905>and <00:19:32.032>more <00:19:32.159>than <00:19:32.286>one <00:19:32.414>human <00:19:32.541>being <00:19:32.668>because <00:19:32.795>that <00:19:32.923>is <00:19:33.050>a <00:19:33.177>gray <00:19:33.305>area

415
00:19:35.345 --> 00:19:36.765
<00:19:35.345>and <00:19:35.600>you <00:19:35.856>can <00:19:36.111>have <00:19:36.367>biases <00:19:36.623>there.

416
00:19:37.065 --> 00:19:38.245
<00:19:37.065>So <00:19:37.596>audits <00:19:38.127>checks.

417
00:19:38.985 --> 00:19:41.805
<00:19:38.985>How <00:19:39.112>do <00:19:39.239>you <00:19:39.366>bring <00:19:39.494>in <00:19:39.621>what <00:19:39.748>is <00:19:39.875>being <00:19:40.003>checked <00:19:40.130>by <00:19:40.257>the <00:19:40.385>human?

418
00:19:42.075 --> 00:19:44.245
<00:19:42.075>What <00:19:42.308>are <00:19:42.541>the <00:19:42.775>principles? <00:19:43.008>Are <00:19:43.241>you <00:19:43.475>clear

419
00:19:44.505 --> 00:19:46.045
<00:19:44.505>how <00:19:44.851>this <00:19:45.198>data <00:19:45.544>is <00:19:45.891>processed?

420
00:19:46.275 --> 00:19:47.445
<00:19:46.275>What <00:19:46.626>decisions <00:19:46.977>are <00:19:47.328>made?

421
00:19:47.475 --> 00:19:52.125
<00:19:47.475>That <00:19:47.630>is <00:19:47.786>very, <00:19:47.941>very <00:19:48.097>important <00:19:48.252>with <00:19:48.408>the <00:19:48.563>availability <00:19:48.719>of <00:19:48.875>data,

422
00:19:52.155 --> 00:19:53.565
<00:19:52.155>with <00:19:52.472>the <00:19:52.789>availability <00:19:53.106>of <00:19:53.424>reports,

423
00:19:53.995 --> 00:19:56.245
<00:19:53.995>your <00:19:54.169>strategy <00:19:54.344>cycles <00:19:54.520>are <00:19:54.695>going <00:19:54.870>to <00:19:55.044>get <00:19:55.219>very <00:19:55.395>fast.

424
00:19:56.665 --> 00:19:59.605
<00:19:56.665>So <00:19:56.792>you <00:19:56.919>don't <00:19:57.046>need <00:19:57.174>to <00:19:57.301>make <00:19:57.428>five <00:19:57.555>year <00:19:57.683>plans, <00:19:57.810>20 <00:19:57.937>years <00:19:58.065>plans.

425
00:20:00.235 --> 00:20:02.965
<00:20:00.235>What <00:20:00.409>you <00:20:00.584>need <00:20:00.760>to <00:20:00.935>do <00:20:01.110>is <00:20:01.284>make <00:20:01.459>faster <00:20:01.635>decisions.

426
00:20:03.385 --> 00:20:04.805
<00:20:03.385>So <00:20:03.598>nobody's <00:20:03.811>going <00:20:04.024>to <00:20:04.237>wait <00:20:04.450>for <00:20:04.663>you

427
00:20:04.805 --> 00:20:06.285
<00:20:04.805>to <00:20:04.971>pick <00:20:05.138>up <00:20:05.304>the <00:20:05.471>red <00:20:05.637>or <00:20:05.804>the <00:20:05.970>blue <00:20:06.137>pill.

428
00:20:06.465 --> 00:20:09.565
<00:20:06.465>You <00:20:06.605>have <00:20:06.745>to <00:20:06.885>do <00:20:07.024>that <00:20:07.165>right <00:20:07.304>away. <00:20:07.445>Iterations <00:20:07.584>will <00:20:07.725>get <00:20:07.865>shot.

429
00:20:09.565 --> 00:20:12.525
<00:20:09.565>So <00:20:09.720>as <00:20:09.876>a <00:20:10.031>manager, <00:20:10.187>a <00:20:10.342>human <00:20:10.498>premium <00:20:10.653>skill <00:20:10.809>will <00:20:10.965>be

430
00:20:12.525 --> 00:20:13.765
<00:20:12.525>making <00:20:13.083>faster <00:20:13.641>decisions.

431
00:20:14.355 --> 00:20:16.445
<00:20:14.355>Last <00:20:14.530>but <00:20:14.705>not <00:20:14.880>the <00:20:15.055>least, <00:20:15.230>it's <00:20:15.405>all <00:20:15.580>about <00:20:15.755>talent.

432
00:20:17.345 --> 00:20:21.285
<00:20:17.345>How <00:20:17.485>we <00:20:17.625>work, <00:20:17.765>the <00:20:17.905>way <00:20:18.045>we <00:20:18.185>work, <00:20:18.325>our <00:20:18.465>tasks, <00:20:18.605>our <00:20:18.745>cvs,

433
00:20:21.665 --> 00:20:24.405
<00:20:21.665>the <00:20:21.840>job <00:20:22.014>market, <00:20:22.190>everything <00:20:22.365>will <00:20:22.540>go <00:20:22.715>through <00:20:22.889>a <00:20:23.065>redesign.

434
00:20:24.625 --> 00:20:26.085
<00:20:24.625>And <00:20:24.812>we <00:20:25.000>are <00:20:25.188>seeing <00:20:25.375>this <00:20:25.563>as <00:20:25.751>we <00:20:25.939>speak.

435
00:20:26.095 --> 00:20:28.685
<00:20:26.095>We've <00:20:26.295>just <00:20:26.495>seen <00:20:26.695>a <00:20:26.895>tussle <00:20:27.095>between <00:20:27.295>Mark <00:20:27.495>Zuckerberg

436
00:20:28.685 --> 00:20:31.685
<00:20:28.685>and <00:20:28.885>Sam <00:20:29.085>Walman <00:20:29.284>picking <00:20:29.485>up <00:20:29.685>his <00:20:29.885>AI <00:20:30.085>engineers

437
00:20:31.715 --> 00:20:33.005
<00:20:31.715>with <00:20:32.005>a <00:20:32.295>very <00:20:32.585>good <00:20:32.876>package.

438
00:20:33.925 --> 00:20:35.845
<00:20:33.925>Recently <00:20:34.125>he's <00:20:34.325>done <00:20:34.524>the <00:20:34.725>same <00:20:34.925>to <00:20:35.125>another <00:20:35.325>organization

439
00:20:35.845 --> 00:20:37.045
<00:20:35.845>with <00:20:36.205>another <00:20:36.565>great <00:20:36.925>package.

440
00:20:37.465 --> 00:20:39.485
<00:20:37.465>So <00:20:37.620>we <00:20:37.776>can <00:20:37.931>see <00:20:38.087>that <00:20:38.242>the <00:20:38.398>core <00:20:38.553>skills <00:20:38.709>are <00:20:38.865>already

441
00:20:39.765 --> 00:20:40.965
<00:20:39.765>changing <00:20:40.305>for <00:20:40.845>work.

442
00:20:41.895 --> 00:20:46.035
<00:20:41.895>So <00:20:42.022>in <00:20:42.149>this <00:20:42.276>world, <00:20:42.404>you <00:20:42.531>don't <00:20:42.658>just <00:20:42.785>need <00:20:42.913>managers <00:20:43.040>who <00:20:43.167>can <00:20:43.295>uh,

443
00:20:46.455 --> 00:20:48.645
<00:20:46.455>use <00:20:46.629>AI <00:20:46.804>because <00:20:46.980>we've <00:20:47.155>heard <00:20:47.330>a <00:20:47.504>lot <00:20:47.679>about <00:20:47.855>it.

444
00:20:49.065 --> 00:20:51.365
<00:20:49.065>You <00:20:49.265>need <00:20:49.465>managers <00:20:49.665>who <00:20:49.865>can <00:20:50.065>build <00:20:50.265>a <00:20:50.465>culture

445
00:20:51.655 --> 00:20:53.645
<00:20:51.655>where <00:20:51.888>both <00:20:52.121>humans <00:20:52.355>and <00:20:52.588>AI <00:20:52.821>can <00:20:53.055>flourish.

446
00:20:54.225 --> 00:20:55.965
<00:20:54.225>So <00:20:54.458>it'll <00:20:54.691>all <00:20:54.925>be <00:20:55.158>about <00:20:55.391>sense <00:20:55.625>making.

447
00:20:56.135 --> 00:20:58.285
<00:20:56.135>It'll <00:20:56.415>all <00:20:56.695>be <00:20:56.975>about <00:20:57.254>org <00:20:57.535>design.

448
00:20:58.495 --> 00:21:00.405
<00:20:58.495>It'll <00:20:58.844>all <00:20:59.195>be <00:20:59.544>about <00:20:59.895>making

449
00:21:00.625 --> 00:21:02.885
<00:21:00.625>and <00:21:00.975>building <00:21:01.325>trust <00:21:01.675>and <00:21:02.025>relationship.

450
00:21:03.625 --> 00:21:07.865
<00:21:03.625>But <00:21:03.780>you <00:21:03.936>know, <00:21:04.091>remember, <00:21:04.247>you <00:21:04.402>remember <00:21:04.558>the <00:21:04.713>32 <00:21:04.869>20 <00:21:05.025>7%

451
00:21:07.865 --> 00:21:10.225
<00:21:07.865>of <00:21:08.040>engagement <00:21:08.215>Rob <00:21:08.390>and <00:21:08.565>managers <00:21:08.740>that <00:21:08.915>we <00:21:09.090>spoke <00:21:09.265>about.

452
00:21:11.125 --> 00:21:13.745
<00:21:11.125>So <00:21:11.300>they <00:21:11.475>need <00:21:11.650>help. <00:21:11.825>They <00:21:12.000>can't <00:21:12.175>just <00:21:12.350>do <00:21:12.525>this

453
00:21:13.765 --> 00:21:16.785
<00:21:13.765>and <00:21:13.920>they <00:21:14.076>can't <00:21:14.231>be <00:21:14.387>pilots <00:21:14.542>for <00:21:14.698>taking <00:21:14.853>us <00:21:15.009>to <00:21:15.165>innovation,

454
00:21:16.785 --> 00:21:20.465
<00:21:16.785>taking <00:21:16.960>these <00:21:17.135>teams <00:21:17.310>and <00:21:17.485>make <00:21:17.660>them, <00:21:17.835>uh, <00:21:18.010>productive, <00:21:18.185>engaged,

455
00:21:20.725 --> 00:21:22.425
<00:21:20.725>et <00:21:21.191>cetera, <00:21:21.658>without <00:21:22.125>help.

456
00:21:22.805 --> 00:21:26.175
<00:21:22.805>And <00:21:23.085>this <00:21:23.365>is <00:21:23.645>where <00:21:23.925>very <00:21:24.205>importantly,

457
00:21:26.495 --> 00:21:27.695
<00:21:26.495>coaching <00:21:26.764>also <00:21:27.034>comes <00:21:27.304>into <00:21:27.574>play.

458
00:21:27.985 --> 00:21:29.815
<00:21:27.985>There <00:21:28.218>are <00:21:28.451>two <00:21:28.685>parts <00:21:28.918>of <00:21:29.151>the <00:21:29.385>organization.

459
00:21:30.035 --> 00:21:33.215
<00:21:30.035>One <00:21:30.235>is <00:21:30.435>pilots <00:21:30.635>that <00:21:30.835>will <00:21:31.035>be <00:21:31.235>innovative, <00:21:31.435>adopt

460
00:21:33.215 --> 00:21:34.295
<00:21:33.215>and <00:21:33.539>adapt <00:21:33.863>to <00:21:34.187>ai.

461
00:21:34.355 --> 00:21:37.055
<00:21:34.355>And <00:21:34.510>the <00:21:34.666>other <00:21:34.821>will <00:21:34.977>be <00:21:35.132>passengers <00:21:35.288>who <00:21:35.443>will <00:21:35.599>be <00:21:35.755>cribbing.

462
00:21:38.135 --> 00:21:40.495
<00:21:38.135>Probably <00:21:38.335>being <00:21:38.535>a <00:21:38.735>apprehensive <00:21:38.935>about <00:21:39.135>AI <00:21:39.335>as <00:21:39.535>well.

463
00:21:40.835 --> 00:21:41.935
<00:21:40.835>You <00:21:41.165>want <00:21:41.495>more <00:21:41.825>pilots

464
00:21:42.035 --> 00:21:45.655
<00:21:42.035>and <00:21:42.175>if <00:21:42.315>you <00:21:42.455>want <00:21:42.595>managers <00:21:42.735>to <00:21:42.875>create <00:21:43.015>more <00:21:43.155>pilots, <00:21:43.295>you <00:21:43.435>need

465
00:21:45.655 --> 00:21:47.215
<00:21:45.655>to <00:21:45.888>help <00:21:46.121>them <00:21:46.355>with <00:21:46.588>the <00:21:46.821>human <00:21:47.055>part,

466
00:21:47.465 --> 00:21:50.255
<00:21:47.465>which <00:21:47.665>is <00:21:47.865>coaching <00:21:48.064>at <00:21:48.264>scale <00:21:48.465>for <00:21:48.665>the <00:21:48.865>organization.

467
00:21:51.035 --> 00:21:53.615
<00:21:51.035>So <00:21:51.210>let's <00:21:51.385>recap. <00:21:51.560>What <00:21:51.735>do <00:21:51.910>we <00:21:52.085>need <00:21:52.260>from <00:21:52.435>managers?

468
00:21:53.685 --> 00:21:55.815
<00:21:53.685>It's <00:21:53.918>definitely <00:21:54.151>going <00:21:54.385>to, <00:21:54.618>in <00:21:54.851>this <00:21:55.085>world

469
00:21:55.815 --> 00:21:57.055
<00:21:55.815>where <00:21:56.094>they <00:21:56.373>have <00:21:56.652>AI <00:21:56.931>agents,

470
00:21:57.555 --> 00:22:00.255
<00:21:57.555>we <00:21:57.755>will <00:21:57.955>see <00:21:58.155>the <00:21:58.355>entire <00:21:58.555>leadership <00:21:58.755>paradigm <00:21:58.955>shift.

471
00:22:00.955 --> 00:22:03.775
<00:22:00.955>We <00:22:01.129>will <00:22:01.304>see <00:22:01.480>orchestration <00:22:01.655>of <00:22:01.830>humans <00:22:02.004>and <00:22:02.179>AI <00:22:02.355>agents.

472
00:22:04.155 --> 00:22:06.975
<00:22:04.155>We <00:22:04.330>will <00:22:04.504>look <00:22:04.680>at <00:22:04.855>emotional <00:22:05.030>intelligence <00:22:05.205>become <00:22:05.379>becoming <00:22:05.555>very,

473
00:22:06.975 --> 00:22:08.175
<00:22:06.975>very <00:22:07.335>crucial <00:22:07.695>for <00:22:08.054>leaders.

474
00:22:08.995 --> 00:22:12.135
<00:22:08.995>AI <00:22:09.150>literacy <00:22:09.306>will <00:22:09.461>be <00:22:09.617>top <00:22:09.772>and <00:22:09.928>foremost <00:22:10.083>at <00:22:10.239>the <00:22:10.395>top.

475
00:22:12.755 --> 00:22:15.735
<00:22:12.755>So <00:22:12.930>with <00:22:13.105>this, <00:22:13.280>with <00:22:13.455>coaching, <00:22:13.630>with, <00:22:13.805>with <00:22:13.980>these <00:22:14.155>support,

476
00:22:16.155 --> 00:22:21.055
<00:22:16.155>you <00:22:16.295>can <00:22:16.435>give <00:22:16.575>your <00:22:16.715>managers <00:22:16.855>wings <00:22:16.995>to <00:22:17.135>actually <00:22:17.274>attempt <00:22:17.415>to <00:22:17.555>deal

477
00:22:21.135 --> 00:22:23.575
<00:22:21.135>with <00:22:21.368>this <00:22:21.601>era <00:22:21.835>whenever <00:22:22.068>you <00:22:22.301>do <00:22:22.535>that.

478
00:22:23.755 --> 00:22:24.855
<00:22:23.755>The <00:22:24.085>one <00:22:24.415>last <00:22:24.745>advice

479
00:22:24.855 --> 00:22:28.615
<00:22:24.855>for <00:22:24.995>me <00:22:25.135>would <00:22:25.275>be <00:22:25.415>keep <00:22:25.555>it <00:22:25.695>always <00:22:25.835>human <00:22:25.975>first <00:22:26.115>And <00:22:26.255>keep

480
00:22:28.615 --> 00:22:29.815
<00:22:28.615>that <00:22:28.975>at <00:22:29.335>the <00:22:29.695>forefront.

481
00:22:30.835 --> 00:22:31.265
<00:22:30.835>Thank <00:22:31.222>you.