WEBVTT

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<00:00:05.595>All <00:00:05.864>right.

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<00:00:06.395>Hey <00:00:06.502>folks. <00:00:06.610>Uh, <00:00:06.718>first <00:00:06.825>of <00:00:06.933>all, <00:00:07.041>I <00:00:07.148>do <00:00:07.256>wanna <00:00:07.364>say <00:00:07.471>a <00:00:07.579>big <00:00:07.687>thank <00:00:07.795>you,

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<00:00:10.095>a <00:00:10.222>thank <00:00:10.349>you <00:00:10.476>to <00:00:10.604>every <00:00:10.731>single <00:00:10.858>one <00:00:10.985>of <00:00:11.113>you <00:00:11.240>here <00:00:11.367>who <00:00:11.495>came

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<00:00:12.495>because <00:00:12.728>without <00:00:12.961>you <00:00:13.194>in <00:00:13.428>the <00:00:13.661>audience, <00:00:13.895>uh,

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<00:00:16.595>and <00:00:16.750>thank <00:00:16.906>you <00:00:17.061>to <00:00:17.217>the <00:00:17.372>organizers <00:00:17.528>fit <00:00:17.683>this <00:00:17.839>event <00:00:17.994>together.

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<00:00:19.235>And <00:00:19.375>a <00:00:19.515>big <00:00:19.655>shout <00:00:19.794>out <00:00:19.935>to <00:00:20.075>people <00:00:20.215>you <00:00:20.355>don't <00:00:20.494>often <00:00:20.634>get.

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<00:00:21.095>Thank <00:00:21.328>yous, <00:00:21.561>the <00:00:21.794>technical <00:00:22.028>team. <00:00:22.261>Amazing <00:00:22.494>job.

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<00:00:23.655>Thank <00:00:23.935>you <00:00:24.215>so <00:00:24.495>much. <00:00:24.775>Alright, <00:00:25.055>yeah,

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<00:00:25.575>let's <00:00:25.791>give <00:00:26.006>him <00:00:26.223>a <00:00:26.439>little <00:00:26.654>clap.

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<00:00:27.015>I <00:00:27.399>like <00:00:27.783>that. <00:00:28.167>Alright.

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<00:00:29.125>Okay, <00:00:29.252>so <00:00:29.379>let <00:00:29.506>me <00:00:29.634>just <00:00:29.761>tell <00:00:29.888>you <00:00:30.015>a <00:00:30.143>little <00:00:30.270>bit <00:00:30.397>about <00:00:30.525>myself

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<00:00:34.915>Hi <00:00:35.148>folks. <00:00:35.381>My <00:00:35.615>name <00:00:35.848>is <00:00:36.081>Nathaniel <00:00:36.315>Kena

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<00:00:37.115>and <00:00:37.290>I <00:00:37.465>am <00:00:37.640>a <00:00:37.815>developer <00:00:37.990>evangelist <00:00:38.165>company <00:00:38.340>called <00:00:38.515>Twilio.

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<00:00:40.995>How <00:00:41.150>many <00:00:41.306>people <00:00:41.461>have <00:00:41.617>heard <00:00:41.772>of <00:00:41.928>Twilio <00:00:42.083>before? <00:00:42.239>All <00:00:42.394>right.

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<00:00:49.265>I <00:00:49.405>see. <00:00:49.545>Well, <00:00:49.685>for <00:00:49.825>those <00:00:49.965>of <00:00:50.105>you <00:00:50.245>who <00:00:50.385>don't <00:00:50.525>know, <00:00:50.665>uh,

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<00:00:56.185>communications <00:00:56.385>APIs, <00:00:56.585>so <00:00:56.785>that's <00:00:56.985>APIs, <00:00:57.185>send <00:00:57.385>text <00:00:57.585>messages,

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<00:01:13.265>what <00:01:13.498>I'm <00:01:13.731>gonna <00:01:13.965>be <00:01:14.198>talking <00:01:14.431>about <00:01:14.665>today.

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<00:01:26.225>I <00:01:26.399>love <00:01:26.574>coding, <00:01:26.750>I <00:01:26.925>love <00:01:27.100>MMA, <00:01:27.274>I <00:01:27.449>love <00:01:27.625>anime

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<00:01:35.865>I <00:01:36.069>see <00:01:36.273>some <00:01:36.477>nods <00:01:36.681>in <00:01:36.884>a <00:01:37.089>crowd.

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<00:01:37.335>Some <00:01:37.490>of <00:01:37.646>you <00:01:37.801>can <00:01:37.957>relate <00:01:38.112>and <00:01:38.268>one <00:01:38.423>of <00:01:38.579>my <00:01:38.735>favorite

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<00:01:41.025>superheroes <00:01:41.491>is <00:01:41.958>Iron <00:01:42.425>Man.

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<00:01:43.225>I <00:01:43.458>am <00:01:43.691>an <00:01:43.925>engineer <00:01:44.158>and <00:01:44.391>it's <00:01:44.625>good

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<00:01:44.985>to <00:01:45.140>see <00:01:45.296>a <00:01:45.451>superhero <00:01:45.607>whose <00:01:45.762>superpower <00:01:45.918>is <00:01:46.073>being <00:01:46.229>an <00:01:46.385>engineer.

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<00:01:50.295>Unfortunately <00:01:50.450>for <00:01:50.606>me, <00:01:50.761>I <00:01:50.917>do <00:01:51.072>not <00:01:51.228>have <00:01:51.383>the <00:01:51.539>uh, <00:01:51.695>uh,

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<00:01:56.845>to <00:01:57.195>build <00:01:57.545>a <00:01:57.895>physical <00:01:58.245>exoskeleton.

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<00:02:00.085>But <00:02:00.259>I <00:02:00.434>work <00:02:00.610>with <00:02:00.785>software <00:02:00.960>and <00:02:01.134>I <00:02:01.309>enjoy <00:02:01.485>that.

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<00:02:03.885>So <00:02:04.040>I <00:02:04.196>thought <00:02:04.351>inspired <00:02:04.507>by <00:02:04.662>the <00:02:04.818>movie, <00:02:04.973>I <00:02:05.129>would <00:02:05.285>try

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<00:02:07.565>and <00:02:07.914>build <00:02:08.264>my <00:02:08.615>own <00:02:08.965>Jarvis,

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<00:02:10.525>but <00:02:10.875>it's <00:02:11.225>not <00:02:11.575>just <00:02:11.925>Ironman.

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<00:02:13.445>The <00:02:13.584>actual <00:02:13.725>dream <00:02:13.864>of <00:02:14.005>AI <00:02:14.144>agents <00:02:14.285>has <00:02:14.424>been <00:02:14.565>promised <00:02:14.704>for <00:02:14.845>decades

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<00:02:18.645>and <00:02:18.845>we've <00:02:19.045>seen <00:02:19.245>it <00:02:19.445>in <00:02:19.645>movies <00:02:19.845>across <00:02:20.045>time.

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<00:02:22.115>We've <00:02:22.395>got <00:02:22.675>how <00:02:22.955>9,000 <00:02:23.235>years <00:02:23.515>ago

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<00:02:25.725>in <00:02:25.900>the <00:02:26.075>animated <00:02:26.250>world <00:02:26.424>we <00:02:26.600>had <00:02:26.775>auto <00:02:26.950>from <00:02:27.125>Warley.

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<00:02:29.285>We <00:02:29.460>have <00:02:29.635>one <00:02:29.810>of <00:02:29.984>my <00:02:30.160>favorites <00:02:30.335>as <00:02:30.510>a <00:02:30.685>superhero,

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<00:02:32.325>the <00:02:32.874>bat <00:02:33.423>computer.

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<00:02:34.645>And <00:02:34.845>I <00:02:35.045>still <00:02:35.245>think <00:02:35.445>the <00:02:35.645>best <00:02:35.845>is <00:02:36.045>Jarvis.

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<00:02:38.595>But <00:02:38.722>one <00:02:38.849>thing <00:02:38.976>I <00:02:39.104>find <00:02:39.231>very <00:02:39.358>interesting <00:02:39.485>about <00:02:39.613>all <00:02:39.740>of <00:02:39.867>these <00:02:39.995>ais

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<00:02:43.555>is <00:02:43.755>that <00:02:43.955>they <00:02:44.155>weren't <00:02:44.355>accessed <00:02:44.555>through <00:02:44.755>text <00:02:44.955>boxes

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<00:02:46.515>or <00:02:47.433>dashboards.

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<00:02:48.285>They <00:02:48.565>spoke <00:02:48.845>voice <00:02:49.125>was <00:02:49.405>their <00:02:49.685>interface.

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<00:02:53.235>It <00:02:53.515>is <00:02:53.795>a <00:02:54.075>very <00:02:54.355>intuitive <00:02:54.635>interface.

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<00:02:56.365>Writers <00:02:56.981>in <00:02:57.598>movies

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<00:02:57.915>and <00:02:58.070>cinema <00:02:58.226>choose <00:02:58.381>voice <00:02:58.537>not <00:02:58.692>just <00:02:58.848>for <00:02:59.003>cinematic <00:02:59.159>flair, <00:02:59.315>but

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<00:03:01.845>because <00:03:02.045>it's <00:03:02.245>a <00:03:02.445>really <00:03:02.645>clear <00:03:02.845>shortcut <00:03:03.045>to <00:03:03.245>believable,

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<00:03:05.845>frictionless <00:03:06.311>human <00:03:06.778>AI <00:03:07.245>interaction.

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<00:03:09.185>And <00:03:09.340>it <00:03:09.496>sells <00:03:09.651>us <00:03:09.807>a <00:03:09.962>promise <00:03:10.118>that <00:03:10.273>we <00:03:10.429>really <00:03:10.585>want

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<00:03:13.895>as <00:03:14.133>part <00:03:14.372>of <00:03:14.610>the <00:03:14.849>story.

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<00:03:15.055>In <00:03:15.405>movies, <00:03:15.755>it's <00:03:16.105>really <00:03:16.455>good

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<00:03:17.075>'cause <00:03:17.424>it's <00:03:17.774>a <00:03:18.125>human-centric <00:03:18.475>design.

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<00:03:19.685>Characters <00:03:19.860>never <00:03:20.035>needed <00:03:20.210>to <00:03:20.385>learn <00:03:20.560>how <00:03:20.735>to <00:03:20.910>use <00:03:21.085>ais

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<00:03:23.415>and <00:03:23.570>speaking <00:03:23.726>to <00:03:23.881>them <00:03:24.037>was <00:03:24.192>natural, <00:03:24.348>as <00:03:24.503>natural <00:03:24.659>as <00:03:24.815>speaking

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<00:03:25.954>to <00:03:26.421>a <00:03:26.888>person <00:03:27.355>speaking

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<00:03:28.765>and <00:03:28.920>listening <00:03:29.076>is <00:03:29.231>the <00:03:29.387>first <00:03:29.542>interface <00:03:29.698>we <00:03:29.853>learn <00:03:30.009>as <00:03:30.165>babies

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<00:03:32.685>to <00:03:33.035>interface <00:03:33.385>with <00:03:33.735>other <00:03:34.085>humans.

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<00:03:34.685>And <00:03:34.812>so <00:03:34.939>it's <00:03:35.066>natural <00:03:35.194>for <00:03:35.321>us <00:03:35.448>to <00:03:35.575>want <00:03:35.703>this <00:03:35.830>in <00:03:35.957>our <00:03:36.085>technology.

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<00:03:38.495>Another <00:03:38.695>thing <00:03:38.895>about <00:03:39.095>fictional <00:03:39.295>ais <00:03:39.495>is <00:03:39.695>this <00:03:39.895>idea

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<00:03:42.085>of <00:03:42.435>always <00:03:42.785>on <00:03:43.135>ambient <00:03:43.485>access.

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<00:03:43.885>Now <00:03:44.040>in <00:03:44.196>real <00:03:44.351>life <00:03:44.507>there's <00:03:44.662>a <00:03:44.818>lot <00:03:44.973>of <00:03:45.129>privacy <00:03:45.285>concerns,

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<00:03:46.025>so <00:03:46.193>we're <00:03:46.361>not <00:03:46.529>gonna <00:03:46.697>talk <00:03:46.865>about <00:03:47.033>that.

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<00:03:47.405>But <00:03:47.560>the <00:03:47.716>idea <00:03:47.871>that <00:03:48.027>they're <00:03:48.182>always <00:03:48.338>available, <00:03:48.493>I <00:03:48.649>have <00:03:48.805>um,

79
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<00:03:51.204>Alexas <00:03:51.321>in <00:03:51.438>my <00:03:51.554>house, <00:03:51.671>I <00:03:51.788>always <00:03:51.904>say <00:03:52.021>I <00:03:52.138>always <00:03:52.255>want <00:03:52.371>say <00:03:52.488>VA <00:03:52.605>word

80
00:03:54.345 --> 00:03:56.025
<00:03:54.345>'cause <00:03:54.520>I <00:03:54.695>usually <00:03:54.870>have <00:03:55.045>one <00:03:55.220>sat <00:03:55.395>next <00:03:55.570>to <00:03:55.745>me.

81
00:03:56.325 --> 00:03:58.225
<00:03:56.325>Uh, <00:03:56.464>but <00:03:56.605>I <00:03:56.744>have <00:03:56.885>a <00:03:57.024>lot <00:03:57.165>of <00:03:57.304>Alexas <00:03:57.445>around <00:03:57.584>the <00:03:57.725>house

82
00:03:58.245 --> 00:04:01.265
<00:03:58.245>and <00:03:58.372>the <00:03:58.499>fact <00:03:58.626>that <00:03:58.754>like <00:03:58.881>being <00:03:59.008>able <00:03:59.135>to <00:03:59.263>control <00:03:59.390>my <00:03:59.517>smart <00:03:59.645>lights

83
00:04:01.325 --> 00:04:03.945
<00:04:01.325>and <00:04:01.524>smart <00:04:01.725>home <00:04:01.924>and <00:04:02.125>things, <00:04:02.325>it's <00:04:02.524>always <00:04:02.725>available.

84
00:04:04.305 --> 00:04:05.345
<00:04:04.305>I <00:04:04.617>really <00:04:04.929>enjoy <00:04:05.241>that.

85
00:04:07.045 --> 00:04:10.905
<00:04:07.045>But <00:04:07.200>we've <00:04:07.356>been <00:04:07.511>trying <00:04:07.667>and <00:04:07.822>it's <00:04:07.978>never <00:04:08.133>felt <00:04:08.289>quite <00:04:08.445>right.

86
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<00:04:11.765>Uh, <00:04:11.920>I <00:04:12.076>remember <00:04:12.231>back <00:04:12.387>in <00:04:12.542>2011 <00:04:12.698>when <00:04:12.853>Siri <00:04:13.009>came <00:04:13.165>out

87
00:04:15.065 --> 00:04:18.545
<00:04:15.065>and <00:04:15.240>it <00:04:15.415>was <00:04:15.590>a <00:04:15.765>breakthrough <00:04:15.940>in <00:04:16.115>mobile <00:04:16.290>voice <00:04:16.464>interaction.

88
00:04:18.845 --> 00:04:22.865
<00:04:18.845>Uh, <00:04:19.000>it <00:04:19.156>was <00:04:19.311>uh, <00:04:19.467>it <00:04:19.622>had <00:04:19.778>a <00:04:19.933>few <00:04:20.089>scripted <00:04:20.245>commands.

89
00:04:23.015 --> 00:04:24.625
<00:04:23.015>They <00:04:23.481>often <00:04:23.948>misunderstood <00:04:24.414>context

90
00:04:25.085 --> 00:04:26.945
<00:04:25.085>and <00:04:25.435>it <00:04:25.784>that <00:04:26.135>conversational <00:04:26.484>flow.

91
00:04:27.325 --> 00:04:30.705
<00:04:27.325>Now <00:04:27.465>some <00:04:27.604>people <00:04:27.745>think <00:04:27.885>Siri <00:04:28.025>hasn't <00:04:28.164>really <00:04:28.305>moved <00:04:28.445>on <00:04:28.585>in <00:04:28.724>the,

92
00:04:31.605 --> 00:04:33.945
<00:04:31.605>uh, <00:04:31.955>almost <00:04:32.305>15 <00:04:32.655>years <00:04:33.005>since.

93
00:04:34.725 --> 00:04:37.665
<00:04:34.725>But <00:04:35.075>uh, <00:04:35.425>genuinely <00:04:35.775>there <00:04:36.125>is

94
00:04:37.685 --> 00:04:39.585
<00:04:37.685>so <00:04:37.918>much <00:04:38.151>more <00:04:38.385>we <00:04:38.618>expect <00:04:38.851>from <00:04:39.085>these.

95
00:04:40.555 --> 00:04:43.025
<00:04:40.555>These <00:04:40.835>systems <00:04:41.115>were <00:04:41.395>good <00:04:41.675>at <00:04:41.955>listening,

96
00:04:43.205 --> 00:04:45.025
<00:04:43.205>but <00:04:43.438>they <00:04:43.671>were <00:04:43.905>not <00:04:44.138>great <00:04:44.371>at <00:04:44.604>understanding.

97
00:04:45.455 --> 00:04:46.785
<00:04:45.455>They <00:04:46.053>were <00:04:46.652>tools.

98
00:04:47.255 --> 00:04:49.985
<00:04:47.255>They <00:04:47.534>weren't <00:04:47.815>really <00:04:48.094>companions <00:04:48.375>or <00:04:48.655>assistance

99
00:04:50.405 --> 00:04:54.145
<00:04:50.405>and <00:04:50.544>they <00:04:50.684>were <00:04:50.825>definitely <00:04:50.965>a <00:04:51.104>far <00:04:51.244>cry <00:04:51.385>from <00:04:51.525>Jarvis <00:04:51.664>or <00:04:51.804>how.

100
00:04:55.965 --> 00:04:58.305
<00:04:55.965>But <00:04:56.165>I <00:04:56.365>think <00:04:56.565>that <00:04:56.765>was <00:04:56.965>a <00:04:57.165>good <00:04:57.365>attempt

101
00:04:58.305 --> 00:05:01.465
<00:04:58.305>because <00:04:58.480>it <00:04:58.655>helped <00:04:58.830>pave <00:04:59.005>the <00:04:59.180>way <00:04:59.355>for <00:04:59.530>a <00:04:59.705>lot

102
00:05:01.465 --> 00:05:04.345
<00:05:01.465>of <00:05:01.640>the <00:05:01.815>implementation <00:05:01.989>of <00:05:02.164>AI <00:05:02.340>that <00:05:02.515>we're <00:05:02.690>seeing <00:05:02.864>today,

103
00:05:04.515 --> 00:05:06.265
<00:05:04.515>especially <00:05:04.794>in <00:05:05.075>the <00:05:05.354>world <00:05:05.635>of <00:05:05.914>voice.

104
00:05:06.925 --> 00:05:08.625
<00:05:06.925>And <00:05:07.080>that's <00:05:07.236>kind <00:05:07.391>of <00:05:07.547>what <00:05:07.702>I <00:05:07.858>want <00:05:08.013>to <00:05:08.169>talk <00:05:08.325>today

105
00:05:09.215 --> 00:05:12.065
<00:05:09.215>because <00:05:09.414>we <00:05:09.614>all <00:05:09.815>know <00:05:10.015>l <00:05:10.215>them <00:05:10.414>came <00:05:10.614>around

106
00:05:12.445 --> 00:05:14.065
<00:05:12.445>and <00:05:13.145>changed <00:05:13.844>everything.

107
00:05:14.845 --> 00:05:16.985
<00:05:14.845>We <00:05:15.195>had <00:05:15.545>true <00:05:15.895>conversational <00:05:16.245>context

108
00:05:17.155 --> 00:05:21.145
<00:05:17.155>where <00:05:17.354>l <00:05:17.554>them <00:05:17.755>could <00:05:17.955>track <00:05:18.155>long <00:05:18.354>open-ended <00:05:18.554>conversations

109
00:05:21.405 --> 00:05:24.145
<00:05:21.405>and <00:05:21.560>they <00:05:21.716>could <00:05:21.871>handle <00:05:22.027>ambiguity, <00:05:22.182>they <00:05:22.338>could <00:05:22.493>do <00:05:22.649>follow <00:05:22.804>up

110
00:05:24.145 --> 00:05:26.305
<00:05:24.145>and <00:05:24.320>they <00:05:24.495>could <00:05:24.669>do <00:05:24.844>corrections <00:05:25.020>like <00:05:25.195>a <00:05:25.370>human <00:05:25.544>would.

111
00:05:26.965 --> 00:05:30.065
<00:05:26.965>You <00:05:27.244>had <00:05:27.525>this <00:05:27.804>flexible <00:05:28.085>unscripted <00:05:28.364>interactions.

112
00:05:30.485 --> 00:05:32.625
<00:05:30.485>So <00:05:30.718>you <00:05:30.951>didn't <00:05:31.185>have <00:05:31.418>these <00:05:31.651>rigid <00:05:31.885>commands.

113
00:05:32.915 --> 00:05:35.785
<00:05:32.915>Users <00:05:33.115>could <00:05:33.315>speak <00:05:33.515>naturally <00:05:33.715>and <00:05:33.915>still <00:05:34.115>be <00:05:34.315>understood.

114
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<00:05:36.205>One <00:05:36.344>of <00:05:36.484>my <00:05:36.625>favorite <00:05:36.765>things <00:05:36.905>about <00:05:37.044>talking <00:05:37.185>to <00:05:37.325>an <00:05:37.465>AI <00:05:37.604>is

115
00:05:39.225 --> 00:05:40.905
<00:05:39.225>that <00:05:39.400>I <00:05:39.575>don't <00:05:39.750>need <00:05:39.925>to <00:05:40.100>worry <00:05:40.275>about <00:05:40.450>my <00:05:40.625>spelling.

116
00:05:42.365 --> 00:05:45.465
<00:05:42.365>And <00:05:42.598>then <00:05:42.831>there <00:05:43.065>was <00:05:43.298>subtle <00:05:43.531>emotional <00:05:43.765>intelligence

117
00:05:45.925 --> 00:05:49.705
<00:05:45.925>and <00:05:46.065>then <00:05:46.205>s <00:05:46.345>were <00:05:46.485>aware <00:05:46.625>of <00:05:46.765>tone <00:05:46.905>of <00:05:47.045>phrasing <00:05:47.185>and <00:05:47.325>intent

118
00:05:49.765 --> 00:05:52.025
<00:05:49.765>and <00:05:50.115>could <00:05:50.465>adjust <00:05:50.815>responses <00:05:51.164>accordingly.

119
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<00:05:52.375>That <00:05:52.575>was <00:05:52.775>something <00:05:52.975>old <00:05:53.175>a <00:05:53.375>assistants <00:05:53.575>couldn't <00:05:53.775>do

120
00:05:55.595 --> 00:05:58.485
<00:05:55.595>and <00:05:55.735>they <00:05:55.875>had <00:05:56.015>the <00:05:56.155>ability <00:05:56.295>to <00:05:56.435>have <00:05:56.575>a <00:05:56.715>wide <00:05:56.855>knowledge <00:05:56.995>domain

121
00:05:58.545 --> 00:06:00.445
<00:05:58.545>so <00:05:58.895>they <00:05:59.245>could <00:05:59.595>generalize <00:05:59.945>knowledge

122
00:06:00.465 --> 00:06:02.925
<00:06:00.465>or <00:06:00.604>it's <00:06:00.744>really <00:06:00.885>easy <00:06:01.025>to <00:06:01.164>give <00:06:01.304>it <00:06:01.445>the <00:06:01.585>knowledge <00:06:01.724>it <00:06:01.864>needs

123
00:06:02.945 --> 00:06:04.085
<00:06:02.945>to <00:06:03.287>become <00:06:03.628>an <00:06:03.971>expert.

124
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<00:06:05.245>And <00:06:05.457>the <00:06:05.669>last <00:06:05.882>but <00:06:06.094>not <00:06:06.307>least,

125
00:06:06.595 --> 00:06:09.665
<00:06:06.595>which <00:06:06.770>is <00:06:06.945>really <00:06:07.120>relevant <00:06:07.295>here <00:06:07.470>is <00:06:07.645>it's <00:06:07.820>action <00:06:07.995>oriented.

126
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<00:06:10.045>The <00:06:10.200>LMS <00:06:10.356>are <00:06:10.511>able <00:06:10.667>to <00:06:10.822>trigger <00:06:10.978>actions <00:06:11.133>and <00:06:11.289>core <00:06:11.445>tools.

127
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<00:06:13.645>It <00:06:13.820>wasn't <00:06:13.995>just <00:06:14.169>a <00:06:14.344>voice <00:06:14.520>we <00:06:14.695>are <00:06:14.870>talking <00:06:15.044>to,

128
00:06:15.925 --> 00:06:17.545
<00:06:15.925>it <00:06:16.275>could <00:06:16.625>actually <00:06:16.975>do <00:06:17.325>things.

129
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<00:06:18.965>So <00:06:19.120>let's <00:06:19.276>talk <00:06:19.431>about <00:06:19.587>some <00:06:19.742>of <00:06:19.898>the <00:06:20.053>components <00:06:20.209>of <00:06:20.364>ai.

130
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<00:06:22.425>'cause <00:06:23.505>came,

131
00:06:24.085 --> 00:06:27.665
<00:06:24.085>but <00:06:24.240>we <00:06:24.396>already <00:06:24.551>had <00:06:24.707>speech <00:06:24.862>to <00:06:25.018>text, <00:06:25.173>then <00:06:25.329>it's <00:06:25.484>continued

132
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<00:06:27.665>to <00:06:27.898>get <00:06:28.131>better <00:06:28.365>and <00:06:28.598>it's <00:06:28.831>the <00:06:29.065>foundation

133
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<00:06:29.605>for <00:06:29.838>understanding <00:06:30.071>a <00:06:30.305>user's <00:06:30.538>intent, <00:06:30.771>being <00:06:31.005>able

134
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<00:06:31.585>to <00:06:31.760>take <00:06:31.935>those <00:06:32.109>words <00:06:32.284>and <00:06:32.460>turn <00:06:32.635>them <00:06:32.810>into <00:06:32.984>data

135
00:06:34.015 --> 00:06:35.865
<00:06:34.015>that <00:06:34.365>a <00:06:34.715>machine <00:06:35.065>can <00:06:35.414>understand.

136
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<00:06:36.685>And <00:06:36.991>then <00:06:37.296>the <00:06:37.603>LMS

137
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<00:06:37.705>and <00:06:37.900>tools, <00:06:38.095>like <00:06:38.291>I <00:06:38.486>said, <00:06:38.682>they <00:06:38.877>got <00:06:39.073>better

138
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<00:06:39.905>maintaining <00:06:40.445>conversational <00:06:40.985>memory

139
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<00:06:41.165>and <00:06:41.445>context <00:06:41.725>enabled <00:06:42.005>to <00:06:42.285>generate <00:06:42.565>answers.

140
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<00:06:43.885>And <00:06:44.025>then <00:06:44.164>very <00:06:44.305>recently, <00:06:44.445>over <00:06:44.585>the <00:06:44.724>past <00:06:44.865>couple <00:06:45.005>of <00:06:45.145>years, <00:06:45.284>text

141
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<00:06:47.245>to <00:06:47.525>speech <00:06:47.805>has <00:06:48.085>gotten <00:06:48.365>miles <00:06:48.645>better.

142
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<00:06:50.045>Now <00:06:50.278>we're <00:06:50.511>able <00:06:50.745>to <00:06:50.978>slowly <00:06:51.211>get <00:06:51.445>closer

143
00:06:52.765 --> 00:06:55.665
<00:06:52.765>and <00:06:52.998>closer <00:06:53.231>to <00:06:53.465>humanlike <00:06:53.698>tone <00:06:53.931>and <00:06:54.164>pacing.

144
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<00:06:56.885>But <00:06:57.118>we're <00:06:57.351>approaching <00:06:57.585>something <00:06:57.818>that <00:06:58.051>I <00:06:58.284>want

145
00:07:00.105 --> 00:07:02.905
<00:07:00.105>to <00:07:00.455>talk <00:07:00.805>about <00:07:01.155>Uncanny <00:07:01.505>Valley.

146
00:07:03.405 --> 00:07:06.825
<00:07:03.405>How <00:07:03.544>many <00:07:03.684>people <00:07:03.825>know <00:07:03.965>what <00:07:04.104>the <00:07:04.244>term <00:07:04.385>uncanny <00:07:04.525>valley <00:07:04.664>refers <00:07:04.804>to?

147
00:07:07.295 --> 00:07:08.345
<00:07:07.295>Okay, <00:07:07.452>I <00:07:07.610>see <00:07:07.767>a <00:07:07.925>few <00:07:08.082>of <00:07:08.240>you.

148
00:07:08.895 --> 00:07:10.465
<00:07:08.895>Well, <00:07:09.094>for <00:07:09.294>those <00:07:09.495>of <00:07:09.695>you <00:07:09.895>who <00:07:10.094>don't <00:07:10.294>know,

149
00:07:11.335 --> 00:07:14.625
<00:07:11.335>uncanny <00:07:11.534>valley <00:07:11.734>was <00:07:11.935>introduced <00:07:12.135>by <00:07:12.335>a <00:07:12.534>robotics <00:07:12.734>professor.

150
00:07:14.845 --> 00:07:18.305
<00:07:14.845>Um, <00:07:14.985>and <00:07:15.125>it <00:07:15.265>was <00:07:15.405>talking <00:07:15.545>about <00:07:15.685>affinity <00:07:15.825>that <00:07:15.965>a <00:07:16.105>person <00:07:16.245>had

151
00:07:18.645 --> 00:07:20.665
<00:07:18.645>to <00:07:19.111>a <00:07:19.578>humanoid <00:07:20.044>object.

152
00:07:21.605 --> 00:07:23.465
<00:07:21.605>And <00:07:22.071>it's <00:07:22.538>this <00:07:23.005>psychological

153
00:07:23.565 --> 00:07:26.425
<00:07:23.565>and <00:07:23.798>aesthetic <00:07:24.031>relation <00:07:24.265>between <00:07:24.498>an <00:07:24.731>object's <00:07:24.965>degree

154
00:07:26.425 --> 00:07:27.825
<00:07:26.425>of <00:07:26.677>resemblance <00:07:26.929>to <00:07:27.181>a <00:07:27.433>human <00:07:27.685>being

155
00:07:28.205 --> 00:07:30.865
<00:07:28.205>and <00:07:28.438>our <00:07:28.671>emotional <00:07:28.905>response <00:07:29.138>to <00:07:29.371>the <00:07:29.604>object.

156
00:07:31.605 --> 00:07:34.825
<00:07:31.605>So <00:07:31.745>at <00:07:31.885>first <00:07:32.025>when <00:07:32.165>something <00:07:32.305>looks <00:07:32.445>nothing <00:07:32.585>like <00:07:32.725>a <00:07:32.865>human <00:07:33.005>being,

157
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<00:07:34.985>a <00:07:35.125>cell <00:07:35.265>phone, <00:07:35.405>we <00:07:35.545>don't <00:07:35.685>care, <00:07:35.825>A <00:07:35.965>robot <00:07:36.105>we're <00:07:36.245>like, <00:07:36.385>oh,

158
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<00:07:38.685>it <00:07:38.965>has <00:07:39.245>a <00:07:39.525>bit <00:07:39.805>more <00:07:40.085>personality.

159
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<00:07:41.025>A <00:07:41.304>stuffed <00:07:41.585>animal <00:07:41.864>is <00:07:42.145>cute, <00:07:42.424>go

160
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<00:07:43.065>to <00:07:43.240>the <00:07:43.415>Twilio <00:07:43.590>place <00:07:43.765>to <00:07:43.940>get <00:07:44.115>some <00:07:44.290>stuffed <00:07:44.465>out.

161
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<00:07:45.605>Uh, <00:07:45.780>and <00:07:45.955>then <00:07:46.130>a <00:07:46.305>humanoid <00:07:46.480>robot <00:07:46.655>feels <00:07:46.830>more <00:07:47.005>human.

162
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<00:07:48.965>But <00:07:49.092>then <00:07:49.219>you <00:07:49.346>get <00:07:49.474>to <00:07:49.601>like <00:07:49.728>a <00:07:49.855>re <00:07:49.983>like <00:07:50.110>a <00:07:50.237>wax <00:07:50.365>model

163
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<00:07:52.165>or <00:07:52.398>a <00:07:52.631>marionette <00:07:52.865>and <00:07:53.098>then <00:07:53.331>it <00:07:53.565>drops.

164
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<00:07:54.205>It <00:07:54.438>goes <00:07:54.671>from <00:07:54.905>cute <00:07:55.138>cuddly, <00:07:55.371>I'm <00:07:55.604>intrigued

165
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<00:07:57.645>to <00:07:57.820>a <00:07:57.995>little <00:07:58.169>bit <00:07:58.344>weird, <00:07:58.520>a <00:07:58.695>little <00:07:58.870>bit <00:07:59.044>offputting

166
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<00:08:00.805>and <00:08:01.038>it <00:08:01.271>all <00:08:01.505>feels <00:08:01.738>out <00:08:01.971>of <00:08:02.205>place.

167
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<00:08:03.425>I <00:08:03.600>think <00:08:03.775>this <00:08:03.950>happens <00:08:04.125>not <00:08:04.300>just <00:08:04.475>with <00:08:04.650>humanoid <00:08:04.825>robots,

168
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<00:08:06.845>it <00:08:07.146>happens <00:08:07.448>with <00:08:07.749>movies <00:08:08.051>too.

169
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<00:08:08.565>Uh, <00:08:08.705>when <00:08:08.844>uh, <00:08:08.985>we <00:08:09.125>had <00:08:09.265>Chewy <00:08:09.405>Chewbacca <00:08:09.545>in <00:08:09.685>the <00:08:09.825>first <00:08:09.965>movies,

170
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<00:08:13.165>it <00:08:13.337>was <00:08:13.509>just <00:08:13.681>a <00:08:13.854>man <00:08:14.026>in <00:08:14.198>a <00:08:14.371>suit.

171
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<00:08:14.725>But <00:08:15.055>that <00:08:15.385>was <00:08:15.715>cute.

172
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<00:08:16.285>And <00:08:16.565>then <00:08:16.845>we <00:08:17.125>had <00:08:17.405>this <00:08:17.685>thing

173
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<00:08:18.535>even <00:08:18.735>though <00:08:18.935>it <00:08:19.135>had <00:08:19.335>amazing <00:08:19.535>advances <00:08:19.735>in <00:08:19.935>lighting

174
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<00:08:21.525>and <00:08:21.664>it <00:08:21.804>had <00:08:21.945>real <00:08:22.085>reflection <00:08:22.224>at <00:08:22.364>that <00:08:22.505>time, <00:08:22.645>it <00:08:22.784>felt <00:08:22.924>worse

175
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<00:08:26.295>because <00:08:26.528>we <00:08:26.761>now <00:08:26.995>were <00:08:27.228>in <00:08:27.461>uncanny <00:08:27.695>valley

176
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<00:08:30.135>and <00:08:30.310>uncanny <00:08:30.485>valley <00:08:30.659>when <00:08:30.835>we're <00:08:31.010>building <00:08:31.185>voice <00:08:31.360>AI <00:08:31.534>interfaces

177
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<00:08:34.095>is <00:08:34.295>important <00:08:34.495>because <00:08:34.695>we <00:08:34.895>have <00:08:35.095>this <00:08:35.295>AI <00:08:35.495>detected.

178
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<00:08:38.054>Now <00:08:38.194>I <00:08:38.334>want <00:08:38.474>to <00:08:38.614>put <00:08:38.755>a <00:08:38.895>caveat. <00:08:39.034>We <00:08:39.174>are <00:08:39.314>not <00:08:39.454>trying

179
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<00:08:39.995>to <00:08:40.169>deceive <00:08:40.345>people <00:08:40.520>and <00:08:40.695>convince <00:08:40.870>them <00:08:41.044>that <00:08:41.220>they're <00:08:41.395>talking

180
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<00:08:42.655>to <00:08:42.810>a <00:08:42.966>human <00:08:43.121>when <00:08:43.277>they're <00:08:43.432>talking <00:08:43.588>to <00:08:43.743>an <00:08:43.899>AI <00:08:44.054>agent.

181
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<00:08:46.095>But <00:08:46.222>we <00:08:46.349>don't <00:08:46.476>want <00:08:46.604>people <00:08:46.731>to <00:08:46.858>have <00:08:46.985>this <00:08:47.113>feeling <00:08:47.240>that <00:08:47.367>they <00:08:47.495>need

182
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<00:08:50.355>to <00:08:50.841>be <00:08:51.327>frustrated

183
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<00:08:51.455>or <00:08:51.610>that <00:08:51.766>an <00:08:51.921>AI <00:08:52.077>agent <00:08:52.232>can't <00:08:52.388>give <00:08:52.543>them <00:08:52.699>the <00:08:52.855>experience

184
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<00:08:53.955>that <00:08:54.130>they <00:08:54.305>want <00:08:54.480>because <00:08:54.655>I <00:08:54.830>think <00:08:55.005>that <00:08:55.180>it <00:08:55.355>can.

185
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<00:08:57.585>And <00:08:57.740>I <00:08:57.896>wanna <00:08:58.051>talk <00:08:58.207>about <00:08:58.362>the <00:08:58.518>uncanny <00:08:58.673>value <00:08:58.829>of <00:08:58.985>conversation.

186
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<00:09:02.105>And <00:09:02.232>there <00:09:02.359>are <00:09:02.486>three <00:09:02.614>big <00:09:02.741>things <00:09:02.868>that <00:09:02.995>I <00:09:03.123>think <00:09:03.250>play <00:09:03.377>a <00:09:03.505>part

187
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<00:09:06.025>and <00:09:06.375>that <00:09:06.725>is <00:09:07.074>non-linear <00:09:07.425>conversations.

188
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<00:09:08.545>And <00:09:08.700>what <00:09:08.856>I <00:09:09.011>mean <00:09:09.167>by <00:09:09.322>that <00:09:09.478>are <00:09:09.633>overlaps <00:09:09.789>full <00:09:09.944>starts,

189
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<00:09:12.055>non-verbal <00:09:13.234>gaps.

190
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<00:09:13.945>People <00:09:14.225>interrupt, <00:09:14.505>we <00:09:14.785>pause <00:09:15.065>mid <00:09:15.345>thoughts

191
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<00:09:16.665>and <00:09:16.865>we <00:09:17.064>change <00:09:17.265>direction <00:09:17.464>when <00:09:17.665>we <00:09:17.865>are <00:09:18.064>talking.

192
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<00:09:19.585>And <00:09:19.740>the <00:09:19.896>AI <00:09:20.051>voice <00:09:20.207>interface <00:09:20.362>needs <00:09:20.518>to <00:09:20.673>handle <00:09:20.829>these <00:09:20.985>overlaps.

193
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<00:09:23.355>Another <00:09:23.588>one <00:09:23.821>is <00:09:24.055>that <00:09:24.288>timing <00:09:24.521>is <00:09:24.755>everything.

194
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<00:09:26.685>A <00:09:26.918>delay <00:09:27.151>that's <00:09:27.385>too <00:09:27.618>short <00:09:27.851>feels <00:09:28.084>robotic.

195
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<00:09:29.565>A <00:09:29.740>pause <00:09:29.915>that's <00:09:30.090>too <00:09:30.265>long <00:09:30.440>feels <00:09:30.615>like <00:09:30.790>it's <00:09:30.965>broken

196
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<00:09:33.105>and <00:09:33.280>the <00:09:33.455>rhythm <00:09:33.630>of <00:09:33.805>speech <00:09:33.980>is <00:09:34.155>almost <00:09:34.330>as <00:09:34.505>important

197
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<00:09:35.585>as <00:09:35.903>the <00:09:36.221>words <00:09:36.539>themselves.

198
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<00:09:37.785>And <00:09:38.064>then <00:09:38.344>contextual <00:09:38.625>flexibility, <00:09:38.905>the <00:09:39.185>ability

199
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<00:09:41.185>to <00:09:41.661>switch <00:09:42.139>context.

200
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<00:09:43.165>A <00:09:43.339>rigid <00:09:43.515>system <00:09:43.689>breaks <00:09:43.865>but <00:09:44.040>a <00:09:44.214>flexible <00:09:44.390>interface <00:09:44.564>adapts.

201
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<00:09:47.825>We <00:09:47.941>are <00:09:48.058>not <00:09:48.175>just <00:09:48.291>trying <00:09:48.408>to <00:09:48.525>build <00:09:48.641>a <00:09:48.758>talking <00:09:48.875>ai, <00:09:48.991>we <00:09:49.108>are <00:09:49.225>trying

202
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<00:09:51.965>to <00:09:52.315>build <00:09:52.665>a <00:09:53.015>conversational <00:09:53.365>partner

203
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<00:09:54.265>and <00:09:54.498>that <00:09:54.731>means <00:09:54.965>divi <00:09:55.198>designing <00:09:55.431>for <00:09:55.665>rhythm,

204
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<00:09:56.665>not <00:09:56.983>just <00:09:57.301>the <00:09:57.619>content.

205
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<00:09:58.865>So <00:09:58.992>I <00:09:59.119>want <00:09:59.246>to <00:09:59.374>talk <00:09:59.501>about <00:09:59.628>how <00:09:59.755>if <00:09:59.883>you <00:10:00.010>are <00:10:00.137>building <00:10:00.265>voice

206
00:10:04.375 --> 00:10:09.165
<00:10:04.375>interfaces <00:10:04.530>for <00:10:04.686>your <00:10:04.841>evidence, <00:10:04.997>I'm <00:10:05.152>going <00:10:05.308>to <00:10:05.463>do <00:10:05.619>it <00:10:05.775>live

207
00:10:09.825 --> 00:10:13.245
<00:10:09.825>and <00:10:09.952>try <00:10:10.079>and <00:10:10.206>build <00:10:10.334>some <00:10:10.461>of <00:10:10.588>that <00:10:10.715>into <00:10:10.843>a <00:10:10.970>voice <00:10:11.097>l <00:10:11.225>them.

208
00:10:13.465 --> 00:10:16.725
<00:10:13.465>So <00:10:13.620>say <00:10:13.776>a <00:10:13.931>prayer <00:10:14.087>to <00:10:14.242>the <00:10:14.398>demo <00:10:14.553>deities <00:10:14.709>up <00:10:14.865>above.

209
00:10:17.465 --> 00:10:19.525
<00:10:17.465>And <00:10:17.931>let's <00:10:18.398>get <00:10:18.865>started.

210
00:10:19.995 --> 00:10:21.885
<00:10:19.995>I've <00:10:20.170>talked <00:10:20.345>to <00:10:20.520>you <00:10:20.695>about <00:10:20.870>this <00:10:21.045>for <00:10:21.220>a <00:10:21.395>lot,

211
00:10:22.065 --> 00:10:23.565
<00:10:22.065>but <00:10:22.402>I <00:10:22.740>prefer <00:10:23.077>to <00:10:23.415>show.

212
00:10:24.305 --> 00:10:25.535
<00:10:24.305>So <00:10:24.674>let's <00:10:25.043>start <00:10:25.411>building.

213
00:10:26.555 --> 00:10:28.495
<00:10:26.555>Before <00:10:26.788>we <00:10:27.021>start <00:10:27.255>building, <00:10:27.488>I <00:10:27.721>just <00:10:27.954>want

214
00:10:28.495 --> 00:10:29.775
<00:10:28.495>to <00:10:28.659>talk <00:10:28.824>about <00:10:28.988>what <00:10:29.153>we're <00:10:29.317>going <00:10:29.482>to <00:10:29.646>do.

215
00:10:30.555 --> 00:10:33.825
<00:10:30.555>We're <00:10:30.755>going <00:10:30.954>to <00:10:31.155>take <00:10:31.354>an <00:10:31.555>agent, <00:10:31.755>we're <00:10:31.954>going

216
00:10:33.845 --> 00:10:35.785
<00:10:33.845>to <00:10:34.045>have <00:10:34.245>it <00:10:34.445>deployed <00:10:34.645>as <00:10:34.845>a <00:10:35.045>voice <00:10:35.245>agent

217
00:10:36.445 --> 00:10:39.505
<00:10:36.445>and <00:10:36.620>then <00:10:36.795>we're <00:10:36.970>going <00:10:37.145>to <00:10:37.320>work <00:10:37.495>on <00:10:37.670>interruption <00:10:37.845>handling.

218
00:10:39.845 --> 00:10:41.585
<00:10:39.845>And <00:10:40.078>this <00:10:40.311>is <00:10:40.545>gonna <00:10:40.778>handle <00:10:41.011>those <00:10:41.245>gaps.

219
00:10:41.635 --> 00:10:43.825
<00:10:41.635>Sorry, <00:10:41.915>not <00:10:42.194>those <00:10:42.475>gaps, <00:10:42.755>those <00:10:43.035>interruptions.

220
00:10:44.775 --> 00:10:48.065
<00:10:44.775>Then <00:10:44.949>we're <00:10:45.125>going <00:10:45.300>to <00:10:45.475>talk <00:10:45.650>about <00:10:45.824>voice <00:10:46.000>interstitials <00:10:46.175>when

221
00:10:48.065 --> 00:10:50.905
<00:10:48.065>there <00:10:48.205>are <00:10:48.345>long <00:10:48.485>gaps, <00:10:48.625>we'll <00:10:48.765>talk <00:10:48.905>about <00:10:49.045>that <00:10:49.185>in <00:10:49.325>a <00:10:49.465>minute

222
00:10:51.405 --> 00:10:53.905
<00:10:51.405>and <00:10:51.605>then <00:10:51.805>we'll <00:10:52.005>talk <00:10:52.204>about <00:10:52.405>some <00:10:52.605>contextual <00:10:52.805>flexibility.

223
00:10:54.125 --> 00:10:56.585
<00:10:54.125>How <00:10:54.325>can <00:10:54.525>we <00:10:54.725>give <00:10:54.925>it <00:10:55.125>context <00:10:55.325>outside <00:10:55.525>of

224
00:10:56.615 --> 00:10:59.025
<00:10:56.615>what <00:10:56.848>it's <00:10:57.081>just <00:10:57.315>speaking <00:10:57.548>and <00:10:57.781>listening <00:10:58.015>to.

225
00:11:00.595 --> 00:11:04.055
<00:11:00.595>Now <00:11:00.750>my <00:11:00.906>architecture <00:11:01.061>for <00:11:01.217>this <00:11:01.372>right <00:11:01.528>now, <00:11:01.683>it's <00:11:01.839>pretty <00:11:01.995>simple.

226
00:11:04.555 --> 00:11:08.575
<00:11:04.555>I'm <00:11:04.694>using <00:11:04.834>web <00:11:04.974>RT <00:11:05.114>TC <00:11:05.255>with <00:11:05.395>Twilio <00:11:05.535>to <00:11:05.675>power <00:11:05.814>my <00:11:05.954>conversation.

227
00:11:09.355 --> 00:11:11.535
<00:11:09.355>I'm <00:11:09.530>then <00:11:09.705>using <00:11:09.880>deep <00:11:10.055>gram, <00:11:10.230>which <00:11:10.405>is <00:11:10.580>a <00:11:10.755>really,

228
00:11:11.535 --> 00:11:13.975
<00:11:11.535>really <00:11:11.709>good <00:11:11.885>speech <00:11:12.060>to <00:11:12.235>text <00:11:12.410>a <00:11:12.584>PII <00:11:12.760>love <00:11:12.935>it.

229
00:11:14.675 --> 00:11:18.655
<00:11:14.675>And <00:11:14.791>now <00:11:14.908>I'm <00:11:15.025>gonna <00:11:15.141>be <00:11:15.258>using <00:11:15.375>chat <00:11:15.491>GPT <00:11:15.608>to <00:11:15.724>power <00:11:15.841>my <00:11:15.958>other <00:11:16.074>them

230
00:11:18.995 --> 00:11:20.455
<00:11:18.995>and <00:11:19.433>my <00:11:19.871>AI <00:11:20.309>agent.

231
00:11:20.715 --> 00:11:23.415
<00:11:20.715>And <00:11:20.855>then <00:11:20.995>I'm <00:11:21.135>gonna <00:11:21.275>be <00:11:21.415>using <00:11:21.555>11 <00:11:21.695>labs <00:11:21.835>to <00:11:21.975>generate <00:11:22.115>speech.

232
00:11:23.805 --> 00:11:28.235
<00:11:23.805>Most <00:11:23.932>of <00:11:24.059>us <00:11:24.186>would've <00:11:24.314>heard <00:11:24.441>of <00:11:24.568>at <00:11:24.695>least <00:11:24.823>one <00:11:24.950>of <00:11:25.077>these <00:11:25.204>companies

233
00:11:28.235 --> 00:11:30.075
<00:11:28.235>before <00:11:28.468>and <00:11:28.701>maybe <00:11:28.935>a <00:11:29.168>bunch <00:11:29.401>of <00:11:29.635>them.

234
00:11:30.105 --> 00:11:32.555
<00:11:30.105>They <00:11:30.338>are <00:11:30.571>all <00:11:30.805>pretty <00:11:31.038>good, <00:11:31.271>especially <00:11:31.505>Twilio.

235
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<00:11:34.225>Now <00:11:34.425>before <00:11:34.625>I <00:11:34.825>move <00:11:35.025>on, <00:11:35.225>I'm <00:11:35.425>sure <00:11:35.625>some

236
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<00:11:37.005>of <00:11:37.145>you <00:11:37.285>are <00:11:37.425>asking <00:11:37.564>this <00:11:37.705>question, <00:11:37.845>wait <00:11:37.985>a <00:11:38.125>minute, <00:11:38.265>won't <00:11:38.405>speech

237
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<00:11:40.705>to <00:11:40.985>speech <00:11:41.265>models <00:11:41.545>make <00:11:41.825>that <00:11:42.105>architecture?

238
00:11:44.285 --> 00:11:45.605
<00:11:44.285>I <00:11:44.582>just <00:11:44.879>showed <00:11:45.176>OB <00:11:45.473>observate.

239
00:11:45.865 --> 00:11:48.925
<00:11:45.865>You <00:11:45.992>don't <00:11:46.119>need <00:11:46.246>the <00:11:46.374>speech <00:11:46.501>to <00:11:46.628>text <00:11:46.755>and <00:11:46.883>the <00:11:47.010>text <00:11:47.137>to <00:11:47.265>speech

240
00:11:48.925 --> 00:11:52.605
<00:11:48.925>because <00:11:49.064>the <00:11:49.204>AI <00:11:49.344>model <00:11:49.484>takes <00:11:49.625>in <00:11:49.765>audio <00:11:49.905>and <00:11:50.045>takes <00:11:50.185>out <00:11:50.324>audio.

241
00:11:53.505 --> 00:11:54.925
<00:11:53.505>And <00:11:53.760>that <00:11:54.016>is <00:11:54.271>an <00:11:54.527>excellent <00:11:54.782>question.

242
00:11:55.525 --> 00:11:58.205
<00:11:55.525>I <00:11:55.652>will <00:11:55.779>admit <00:11:55.906>at <00:11:56.034>one <00:11:56.161>point <00:11:56.288>I <00:11:56.415>thought <00:11:56.543>maybe <00:11:56.670>I <00:11:56.797>should <00:11:56.925>just

243
00:11:58.255 --> 00:12:01.645
<00:11:58.255>throw <00:11:58.395>this <00:11:58.535>talk <00:11:58.675>in <00:11:58.814>the <00:11:58.955>bim, <00:11:59.095>but <00:11:59.235>I <00:11:59.375>did <00:11:59.515>some <00:11:59.655>research

244
00:12:01.645 --> 00:12:03.485
<00:12:01.645>and <00:12:01.819>actually <00:12:01.995>talking <00:12:02.170>to <00:12:02.345>like <00:12:02.520>some <00:12:02.694>of <00:12:02.870>the <00:12:03.045>team

245
00:12:03.505 --> 00:12:05.325
<00:12:03.505>for <00:12:03.705>example <00:12:03.905>at <00:12:04.105>Twilio <00:12:04.305>that <00:12:04.505>works <00:12:04.705>with <00:12:04.905>this.

246
00:12:05.705 --> 00:12:06.845
<00:12:05.705>And <00:12:05.961>there <00:12:06.218>was <00:12:06.474>some <00:12:06.731>really,

247
00:12:06.845 --> 00:12:10.845
<00:12:06.845>really <00:12:07.000>good <00:12:07.156>input <00:12:07.311>about <00:12:07.467>why <00:12:07.622>this <00:12:07.778>voice <00:12:07.933>stack <00:12:08.089>still <00:12:08.245>matters.

248
00:12:11.705 --> 00:12:14.125
<00:12:11.705>And <00:12:11.905>the <00:12:12.105>first <00:12:12.305>one <00:12:12.505>is <00:12:12.705>control <00:12:12.905>and <00:12:13.105>transparency.

249
00:12:14.665 --> 00:12:16.005
<00:12:14.665>So <00:12:14.906>you <00:12:15.147>know <00:12:15.388>what's <00:12:15.629>being <00:12:15.871>said,

250
00:12:16.425 --> 00:12:18.565
<00:12:16.425>why <00:12:16.625>it's <00:12:16.824>being <00:12:17.025>said, <00:12:17.224>how <00:12:17.425>it's <00:12:17.625>being <00:12:17.824>said.

251
00:12:18.745 --> 00:12:21.285
<00:12:18.745>And <00:12:18.920>you <00:12:19.095>have <00:12:19.270>the <00:12:19.445>oppo <00:12:19.620>opportunity <00:12:19.795>to <00:12:19.970>fine <00:12:20.145>tune,

252
00:12:21.565 --> 00:12:22.885
<00:12:21.565>re <00:12:22.159>re <00:12:22.753>responses.

253
00:12:23.185 --> 00:12:26.085
<00:12:23.185>You <00:12:23.385>can <00:12:23.584>inject <00:12:23.785>logic, <00:12:23.984>you <00:12:24.185>can <00:12:24.385>personalize <00:12:24.584>tone

254
00:12:26.085 --> 00:12:30.525
<00:12:26.085>and <00:12:26.260>debug <00:12:26.435>behavior <00:12:26.610>much <00:12:26.785>more <00:12:26.960>easily <00:12:27.135>with <00:12:27.310>text <00:12:27.485>models

255
00:12:31.025 --> 00:12:32.805
<00:12:31.025>as <00:12:31.258>opposed <00:12:31.491>to <00:12:31.725>speech <00:12:31.958>to <00:12:32.191>speech <00:12:32.425>models.

256
00:12:33.225 --> 00:12:34.845
<00:12:33.225>So <00:12:33.458>that <00:12:33.691>is <00:12:33.925>a <00:12:34.158>really <00:12:34.391>good <00:12:34.625>reason.

257
00:12:35.635 --> 00:12:38.325
<00:12:35.635>Also, <00:12:35.915>this <00:12:36.194>gives <00:12:36.475>you <00:12:36.755>composable <00:12:37.035>architecture.

258
00:12:38.865 --> 00:12:41.965
<00:12:38.865>If <00:12:38.981>you <00:12:39.098>use <00:12:39.215>a <00:12:39.331>speech <00:12:39.448>to <00:12:39.565>speech <00:12:39.681>model <00:12:39.798>right <00:12:39.915>now, <00:12:40.031>the <00:12:40.148>only <00:12:40.265>one

259
00:12:41.965 --> 00:12:43.525
<00:12:41.965>that's <00:12:42.315>actually <00:12:42.665>available <00:12:43.015>for <00:12:43.365>people

260
00:12:43.545 --> 00:12:45.605
<00:12:43.545>to <00:12:43.824>use <00:12:44.104>is <00:12:44.385>open <00:12:44.665>AI's <00:12:44.944>realtime.

261
00:12:45.725 --> 00:12:48.485
<00:12:45.725>API. <00:12:45.880>It <00:12:46.036>is <00:12:46.191>amazing <00:12:46.347>like <00:12:46.502>I'm <00:12:46.658>gonna <00:12:46.813>call <00:12:46.969>it <00:12:47.125>out.

262
00:12:48.505 --> 00:12:49.885
<00:12:48.505>It <00:12:48.815>is <00:12:49.126>really, <00:12:49.436>really <00:12:49.747>good.

263
00:12:50.425 --> 00:12:54.045
<00:12:50.425>But <00:12:50.580>you <00:12:50.736>are <00:12:50.891>also <00:12:51.047>signing <00:12:51.202>up <00:12:51.358>to <00:12:51.513>a <00:12:51.669>black <00:12:51.824>box

264
00:12:54.255 --> 00:12:57.005
<00:12:54.255>where <00:12:54.430>you <00:12:54.605>will <00:12:54.780>not <00:12:54.955>have <00:12:55.130>necessarily <00:12:55.305>as <00:12:55.480>much <00:12:55.655>control.

265
00:12:57.075 --> 00:13:00.005
<00:12:57.075>It's <00:12:57.215>not <00:12:57.355>open <00:12:57.495>source <00:12:57.635>and <00:12:57.775>we <00:12:57.915>don't <00:12:58.055>necessarily <00:12:58.195>see <00:12:58.335>any <00:12:58.475>open

266
00:13:00.005 --> 00:13:02.125
<00:13:00.005>source <00:13:00.238>ones <00:13:00.471>available <00:13:00.705>coming <00:13:00.938>out <00:13:01.171>right <00:13:01.405>now.

267
00:13:02.385 --> 00:13:04.285
<00:13:02.385>So <00:13:02.585>if <00:13:02.785>you <00:13:02.985>are <00:13:03.185>trying <00:13:03.385>to <00:13:03.585>build <00:13:03.785>today

268
00:13:04.345 --> 00:13:06.925
<00:13:04.345>or <00:13:04.520>in <00:13:04.695>the <00:13:04.870>near <00:13:05.045>future, <00:13:05.220>this <00:13:05.395>is <00:13:05.570>probably <00:13:05.745>a

269
00:13:06.925 --> 00:13:07.965
<00:13:06.925>stack <00:13:07.112>you <00:13:07.299>want <00:13:07.486>to <00:13:07.673>go <00:13:07.861>in.

270
00:13:09.075 --> 00:13:12.295
<00:13:09.075>And <00:13:09.275>also <00:13:09.475>when <00:13:09.675>we <00:13:09.875>measure <00:13:10.075>other <00:13:10.275>them's <00:13:10.475>performance,

271
00:13:12.305 --> 00:13:16.375
<00:13:12.305>other <00:13:12.479>them <00:13:12.655>still <00:13:12.829>work <00:13:13.005>significantly <00:13:13.180>better <00:13:13.354>over <00:13:13.530>text <00:13:13.704>than

272
00:13:16.375 --> 00:13:18.735
<00:13:16.375>they <00:13:16.608>do <00:13:16.841>over <00:13:17.075>speech <00:13:17.308>to <00:13:17.541>speech <00:13:17.775>models.

273
00:13:19.875 --> 00:13:21.735
<00:13:19.875>And <00:13:20.050>the <00:13:20.225>last, <00:13:20.400>but <00:13:20.575>not <00:13:20.750>least, <00:13:20.925>like <00:13:21.100>I <00:13:21.275>said,

274
00:13:21.885 --> 00:13:23.575
<00:13:21.885>this <00:13:22.165>is <00:13:22.444>ready <00:13:22.725>to <00:13:23.005>use <00:13:23.285>today.

275
00:13:23.715 --> 00:13:25.175
<00:13:23.715>People <00:13:24.153>are <00:13:24.591>using <00:13:25.029>some

276
00:13:25.175 --> 00:13:27.695
<00:13:25.175>of <00:13:25.330>the <00:13:25.486>stuff <00:13:25.641>I'm <00:13:25.797>gonna <00:13:25.952>be <00:13:26.108>showing <00:13:26.263>you <00:13:26.419>in <00:13:26.574>production

277
00:13:28.005 --> 00:13:30.055
<00:13:28.005>with <00:13:28.355>their <00:13:28.705>customers, <00:13:29.055>uh, <00:13:29.405>today.

278
00:13:30.155 --> 00:13:32.335
<00:13:30.155>So <00:13:30.355>we <00:13:30.555>are <00:13:30.755>not <00:13:30.954>gonna <00:13:31.155>ignore <00:13:31.355>the <00:13:31.555>feature.

279
00:13:32.715 --> 00:13:35.455
<00:13:32.715>We <00:13:32.842>are <00:13:32.969>kind <00:13:33.096>of <00:13:33.224>just <00:13:33.351>taking <00:13:33.478>a <00:13:33.605>step <00:13:33.733>to <00:13:33.860>build <00:13:33.987>towards <00:13:34.115>it

280
00:13:35.515 --> 00:13:38.495
<00:13:35.515>and <00:13:35.689>this <00:13:35.865>stack <00:13:36.040>is <00:13:36.215>part <00:13:36.390>of <00:13:36.564>our <00:13:36.740>journey <00:13:36.915>there.

281
00:13:39.865 --> 00:13:41.755
<00:13:39.865>Alright, <00:13:40.098>let's <00:13:40.331>get <00:13:40.565>back <00:13:40.798>to <00:13:41.031>my <00:13:41.265>demo.

282
00:13:41.975 --> 00:13:44.955
<00:13:41.975>Now, <00:13:42.441>I <00:13:42.908>had <00:13:43.375>uh,

283
00:13:45.395 --> 00:13:47.715
<00:13:45.395>a <00:13:45.595>epiphany <00:13:45.795>this <00:13:45.995>morning <00:13:46.194>when <00:13:46.395>I <00:13:46.595>walked <00:13:46.795>in

284
00:13:48.095 --> 00:13:50.875
<00:13:48.095>and <00:13:48.270>I <00:13:48.445>realized <00:13:48.620>how <00:13:48.795>loud <00:13:48.970>the <00:13:49.145>room <00:13:49.320>was <00:13:49.495>getting

285
00:13:51.105 --> 00:13:53.395
<00:13:51.105>that <00:13:51.338>I'm <00:13:51.571>doing <00:13:51.805>a <00:13:52.038>voice <00:13:52.271>AI <00:13:52.505>demo.

286
00:13:54.175 --> 00:13:57.555
<00:13:54.175>So <00:13:54.314>let's <00:13:54.454>roll <00:13:54.594>with <00:13:54.734>the <00:13:54.875>punches <00:13:55.015>and <00:13:55.155>see <00:13:55.295>how <00:13:55.435>it <00:13:55.574>goes.

287
00:13:58.595 --> 00:14:01.635
<00:13:58.595>I <00:13:58.828>am <00:13:59.061>going <00:13:59.295>to <00:13:59.528>stop <00:13:59.761>sh <00:13:59.995>extending.

288
00:14:02.395 --> 00:14:04.605
<00:14:02.395>I <00:14:02.745>am <00:14:03.095>going <00:14:03.444>to <00:14:03.795>mirror,

289
00:14:11.345 --> 00:14:12.805
<00:14:11.345>Oh, <00:14:11.532>and <00:14:11.720>I <00:14:11.908>need <00:14:12.095>to <00:14:12.283>start <00:14:12.471>my <00:14:12.659>server.

290
00:14:18.905 --> 00:14:21.775
<00:14:18.905>Bear <00:14:19.079>with <00:14:19.255>me <00:14:19.430>a <00:14:19.605>second. <00:14:19.780>Alright, <00:14:19.954>there <00:14:20.130>we <00:14:20.305>go.

291
00:14:22.595 --> 00:14:24.695
<00:14:22.595>Now <00:14:22.770>you <00:14:22.945>are <00:14:23.120>like, <00:14:23.295>oh <00:14:23.470>Nathaniel, <00:14:23.645>what <00:14:23.820>is <00:14:23.995>this?

292
00:14:24.765 --> 00:14:27.655
<00:14:24.765>This <00:14:24.939>is <00:14:25.115>just <00:14:25.290>your <00:14:25.465>slides. <00:14:25.640>This <00:14:25.814>is <00:14:25.990>my <00:14:26.165>slides.

293
00:14:28.015 --> 00:14:29.775
<00:14:28.015>I <00:14:28.215>can <00:14:28.415>go <00:14:28.615>forward, <00:14:28.814>I <00:14:29.015>can <00:14:29.215>go <00:14:29.415>backwards,

294
00:14:30.395 --> 00:14:32.575
<00:14:30.395>but <00:14:30.550>it's <00:14:30.706>got <00:14:30.861>a <00:14:31.017>little <00:14:31.172>bit <00:14:31.328>of <00:14:31.483>an <00:14:31.639>extra <00:14:31.795>thing.

295
00:14:33.235 --> 00:14:35.535
<00:14:33.235>I'm <00:14:33.410>gonna <00:14:33.585>come <00:14:33.760>and <00:14:33.935>open <00:14:34.110>this <00:14:34.285>chat <00:14:34.460>button <00:14:34.635>here.

296
00:14:35.765 --> 00:14:37.735
<00:14:35.765>It's <00:14:35.965>quite <00:14:36.165>small, <00:14:36.365>but <00:14:36.564>there's <00:14:36.765>a <00:14:36.965>little <00:14:37.165>chat

297
00:14:38.155 --> 00:14:40.535
<00:14:38.155>and <00:14:38.355>I <00:14:38.555>can <00:14:38.755>talk <00:14:38.954>to <00:14:39.155>this <00:14:39.355>AI <00:14:39.555>agent.

298
00:14:40.565 --> 00:14:43.695
<00:14:40.565>This <00:14:40.740>AI <00:14:40.915>agent <00:14:41.090>has <00:14:41.265>access <00:14:41.440>to <00:14:41.615>my <00:14:41.790>speaker <00:14:41.965>notes

299
00:14:43.915 --> 00:14:46.815
<00:14:43.915>and <00:14:44.089>has <00:14:44.265>access <00:14:44.439>to <00:14:44.615>tools <00:14:44.790>that <00:14:44.964>can <00:14:45.140>navigate <00:14:45.314>slides

300
00:14:47.115 --> 00:14:49.095
<00:14:47.115>and <00:14:47.290>another <00:14:47.465>tool <00:14:47.640>that <00:14:47.815>I'm <00:14:47.990>gonna <00:14:48.165>talk <00:14:48.340>about <00:14:48.515>later.

301
00:14:49.635 --> 00:14:51.725
<00:14:49.635>So <00:14:49.775>first <00:14:49.915>let's <00:14:50.055>just <00:14:50.194>show <00:14:50.335>it <00:14:50.475>with <00:14:50.615>it <00:14:50.755>with <00:14:50.895>text, <00:14:51.035>right?

302
00:14:51.865 --> 00:14:56.165
<00:14:51.865>I'm <00:14:52.005>gonna <00:14:52.145>say, <00:14:52.285>uh, <00:14:52.425>can <00:14:52.565>I <00:14:52.705>go <00:14:52.845>to <00:14:52.985>the <00:14:53.125>next <00:14:53.265>slide

303
00:14:57.225 --> 00:15:00.445
<00:14:57.225>and <00:14:57.380>it <00:14:57.536>should <00:14:57.691>say, <00:14:57.847>yeah, <00:14:58.002>move <00:14:58.158>into <00:14:58.313>the <00:14:58.469>next <00:14:58.625>slide.

304
00:15:00.905 --> 00:15:03.365
<00:15:00.905>Uh, <00:15:01.255>go <00:15:01.605>back <00:15:01.954>a <00:15:02.305>slide.

305
00:15:04.805 --> 00:15:06.295
<00:15:04.805>Alright, <00:15:05.073>move <00:15:05.341>into <00:15:05.609>a <00:15:05.877>previous <00:15:06.146>slide.

306
00:15:06.595 --> 00:15:08.455
<00:15:06.595>Uh, <00:15:06.795>let's <00:15:06.995>ask <00:15:07.195>it <00:15:07.395>what's <00:15:07.595>on <00:15:07.795>this <00:15:07.995>slide?

307
00:15:08.635 --> 00:15:10.495
<00:15:08.635>Uh, <00:15:08.985>what <00:15:09.335>do <00:15:09.685>I <00:15:10.035>need

308
00:15:10.955 --> 00:15:13.655
<00:15:10.955>to <00:15:11.235>talk <00:15:11.515>about <00:15:11.795>on <00:15:12.075>this <00:15:12.355>slide?

309
00:15:14.125 --> 00:15:15.935
<00:15:14.125>Just <00:15:14.300>so <00:15:14.475>you <00:15:14.650>can <00:15:14.825>see <00:15:15.000>it's <00:15:15.175>got <00:15:15.350>context, <00:15:15.525>right?

310
00:15:16.435 --> 00:15:18.775
<00:15:16.435>And <00:15:16.609>it <00:15:16.785>says <00:15:16.959>on <00:15:17.135>this <00:15:17.310>slide <00:15:17.484>I'm <00:15:17.660>discussing <00:15:17.834>a

311
00:15:18.775 --> 00:15:20.015
<00:15:18.775>concept, <00:15:19.146>blah, <00:15:19.519>blah, <00:15:19.891>blah.

312
00:15:20.015 --> 00:15:21.575
<00:15:20.015>It's <00:15:20.295>got <00:15:20.574>my <00:15:20.855>speaker <00:15:21.135>notes. <00:15:21.415>Cool.

313
00:15:22.005 --> 00:15:26.135
<00:15:22.005>Alright, <00:15:22.132>now <00:15:22.259>we <00:15:22.386>are <00:15:22.514>going <00:15:22.641>to, <00:15:22.768>like <00:15:22.895>I <00:15:23.023>said, <00:15:23.150>we <00:15:23.277>are <00:15:23.405>going

314
00:15:26.135 --> 00:15:29.415
<00:15:26.135>to <00:15:26.335>switch <00:15:26.535>to <00:15:26.735>using <00:15:26.935>this <00:15:27.135>voice <00:15:27.335>AI <00:15:27.535>interface.

315
00:15:29.795 --> 00:15:31.575
<00:15:29.795>So <00:15:30.074>there <00:15:30.354>are <00:15:30.635>so <00:15:30.915>many <00:15:31.194>demos.

316
00:15:31.635 --> 00:15:33.215
<00:15:31.635>I'm <00:15:31.835>not <00:15:32.035>gonna <00:15:32.235>bobble <00:15:32.435>with <00:15:32.635>this <00:15:32.835>code <00:15:33.035>here.

317
00:15:33.235 --> 00:15:34.975
<00:15:33.235>I'm <00:15:33.435>just <00:15:33.635>gonna <00:15:33.835>start <00:15:34.035>with <00:15:34.235>it <00:15:34.435>as <00:15:34.635>this

318
00:15:35.315 --> 00:15:36.335
<00:15:35.315>and <00:15:35.498>then <00:15:35.682>we'll <00:15:35.865>add <00:15:36.049>to <00:15:36.233>it.

319
00:15:36.715 --> 00:15:39.215
<00:15:36.715>We <00:15:36.890>have <00:15:37.065>web <00:15:37.240>bar <00:15:37.415>TC <00:15:37.590>streaming <00:15:37.765>to <00:15:37.940>my <00:15:38.115>server,

320
00:15:39.555 --> 00:15:42.495
<00:15:39.555>my <00:15:39.694>server <00:15:39.834>streaming <00:15:39.974>to <00:15:40.114>deep <00:15:40.255>gram, <00:15:40.395>deep <00:15:40.535>gram <00:15:40.675>bring <00:15:40.814>it <00:15:40.954>back.

321
00:15:42.575 --> 00:15:45.335
<00:15:42.575>I <00:15:42.715>then <00:15:42.855>send <00:15:42.995>it <00:15:43.135>to <00:15:43.275>uh, <00:15:43.415>ai, <00:15:43.555>uh, <00:15:43.695>to <00:15:43.835>open <00:15:43.975>ai.

322
00:15:45.335 --> 00:15:47.215
<00:15:45.335>It <00:15:45.475>comes <00:15:45.615>back, <00:15:45.755>send <00:15:45.895>it <00:15:46.035>to <00:15:46.175>Evan <00:15:46.315>Labs, <00:15:46.455>it <00:15:46.595>comes <00:15:46.735>back,

323
00:15:47.335 --> 00:15:51.175
<00:15:47.335>send <00:15:47.451>it <00:15:47.568>back <00:15:47.685>to <00:15:47.801>Twilio <00:15:47.918>and <00:15:48.035>to <00:15:48.151>my <00:15:48.268>web <00:15:48.385>RTC <00:15:48.501>on <00:15:48.618>conference <00:15:48.735>wifi.

324
00:15:52.065 --> 00:15:57.015
<00:15:52.065>Let's <00:15:52.192>see <00:15:52.319>how <00:15:52.446>it <00:15:52.574>goes. <00:15:52.701>All <00:15:52.828>right, <00:15:52.955>I <00:15:53.083>am <00:15:53.210>going <00:15:53.337>to <00:15:53.465>talk

325
00:15:57.015 --> 00:15:58.135
<00:15:57.015>to <00:15:57.351>my <00:15:57.687>AI <00:15:58.023>agent.

326
00:15:58.135 --> 00:15:59.455
<00:15:58.135>I'm <00:15:58.372>gonna <00:15:58.610>just <00:15:58.847>turn <00:15:59.085>this <00:15:59.323>on.

327
00:16:00.345 --> 00:16:02.085
<00:16:00.345>Hey <00:16:00.500>Jarvis, <00:16:00.656>can <00:16:00.811>you <00:16:00.967>go <00:16:01.122>to <00:16:01.278>the <00:16:01.433>next <00:16:01.589>slide <00:16:01.745>please?

328
00:16:03.865 --> 00:16:04.965
<00:16:03.865>Moving <00:16:04.195>to <00:16:04.525>next <00:16:04.855>slide.

329
00:16:05.545 --> 00:16:07.635
<00:16:05.545>Awesome. <00:16:05.719>Can <00:16:05.895>you <00:16:06.069>go <00:16:06.245>to <00:16:06.420>the <00:16:06.594>previous <00:16:06.770>slide <00:16:06.944>please?

330
00:16:10.555 --> 00:16:11.895
<00:16:10.555>Moving <00:16:10.957>to <00:16:11.358>previous <00:16:11.761>slide.

331
00:16:12.755 --> 00:16:14.455
<00:16:12.755>Uh, <00:16:12.930>can <00:16:13.105>you <00:16:13.280>tell <00:16:13.455>me <00:16:13.630>what's <00:16:13.805>on <00:16:13.980>this <00:16:14.155>slide?

332
00:16:18.255 --> 00:16:19.705
<00:16:18.255>This <00:16:18.581>slide <00:16:18.907>covers <00:16:19.233>the <00:16:19.560>technical

333
00:16:19.705 --> 00:16:20.785
<00:16:19.705>architecture <00:16:20.029>of <00:16:20.353>the <00:16:20.677>system.

334
00:16:21.585 --> 00:16:24.505
<00:16:21.585>Twilio <00:16:21.818>web <00:16:22.051>RTC <00:16:22.285>handles <00:16:22.518>phone <00:16:22.751>call, <00:16:22.985>audio.

335
00:16:24.725 --> 00:16:26.025
<00:16:24.725>All <00:16:24.892>right, <00:16:25.059>can <00:16:25.226>you <00:16:25.393>stop <00:16:25.560>A <00:16:25.727>deep <00:16:25.895>gram

336
00:16:26.505 --> 00:16:27.785
<00:16:26.505>realtime <00:16:26.889>speech <00:16:27.273>to <00:16:27.656>text?

337
00:16:28.545 --> 00:16:29.745
<00:16:28.545>I <00:16:28.761>wanna <00:16:28.977>move <00:16:29.193>on <00:16:29.409>with <00:16:29.625>presentation,

338
00:16:30.335 --> 00:16:33.345
<00:16:30.335>Natural <00:16:30.615>language <00:16:30.895>processing <00:16:31.175>And <00:16:31.455>response <00:16:31.735>generation.

339
00:16:33.345 --> 00:16:35.425
<00:16:33.345>We've <00:16:33.500>got <00:16:33.656>problem. <00:16:33.811>It's <00:16:33.967>not <00:16:34.122>letting <00:16:34.278>me <00:16:34.433>interrupt <00:16:34.589>it. <00:16:34.745>Text.

340
00:16:35.835 --> 00:16:37.425
<00:16:35.835>Let's <00:16:36.185>go <00:16:36.535>and <00:16:36.885>fix <00:16:37.235>that.

341
00:16:38.285 --> 00:16:40.545
<00:16:38.285>So <00:16:38.459>I'm <00:16:38.635>going <00:16:38.810>to <00:16:38.985>head <00:16:39.160>over <00:16:39.334>to <00:16:39.510>my <00:16:39.685>code

342
00:16:41.695 --> 00:16:44.515
<00:16:41.695>and <00:16:41.895>I <00:16:42.095>have <00:16:42.295>some, <00:16:42.495>oh <00:16:42.695>yeah, <00:16:42.895>that's <00:16:43.095>fine.

343
00:16:44.835 --> 00:16:49.515
<00:16:44.835>I <00:16:44.975>have <00:16:45.115>some <00:16:45.255>audio <00:16:45.395>ready. <00:16:45.535>Am <00:16:45.675>I <00:16:45.815>in <00:16:45.955>the <00:16:46.095>right <00:16:46.235>place?

344
00:16:49.695 --> 00:16:54.355
<00:16:49.695>Yes. <00:16:49.822>So <00:16:49.949>right <00:16:50.076>now <00:16:50.204>we <00:16:50.331>can <00:16:50.458>see <00:16:50.585>that <00:16:50.713>anytime <00:16:50.840>deep <00:16:50.967>gram <00:16:51.095>says,

345
00:16:54.415 --> 00:16:56.595
<00:16:54.415>Hey, <00:16:54.542>I've <00:16:54.669>got <00:16:54.796>a <00:16:54.924>transcript <00:16:55.051>ready, <00:16:55.178>I've <00:16:55.305>got <00:16:55.433>a <00:16:55.560>piece <00:16:55.687>of <00:16:55.814>text,

346
00:16:57.395 --> 00:17:01.675
<00:16:57.395>I <00:16:57.535>process <00:16:57.675>that <00:16:57.814>transcription, <00:16:57.954>send <00:16:58.095>it <00:16:58.235>off <00:16:58.375>to <00:16:58.515>my <00:16:58.655>AI <00:16:58.795>agent,

347
00:17:01.975 --> 00:17:03.755
<00:17:01.975>and <00:17:02.130>then <00:17:02.286>when <00:17:02.441>my <00:17:02.597>AI <00:17:02.752>agent <00:17:02.908>is <00:17:03.063>done <00:17:03.219>with <00:17:03.375>it,

348
00:17:03.755 --> 00:17:06.115
<00:17:03.755>it <00:17:03.910>emits <00:17:04.066>an <00:17:04.221>event <00:17:04.377>which <00:17:04.532>says <00:17:04.688>it <00:17:04.843>sends <00:17:04.999>it <00:17:05.155>off

349
00:17:06.115 --> 00:17:07.475
<00:17:06.115>to <00:17:06.522>11 <00:17:06.931>labs, <00:17:07.339>sorry.

350
00:17:07.735 --> 00:17:10.395
<00:17:07.734>And <00:17:07.909>then <00:17:08.084>11 <00:17:08.260>lab <00:17:08.435>says, <00:17:08.609>Hey, <00:17:08.784>the <00:17:08.959>audio's <00:17:09.135>ready.

351
00:17:11.015 --> 00:17:15.795
<00:17:11.015>And <00:17:11.142>we <00:17:11.269>send <00:17:11.396>it <00:17:11.524>back <00:17:11.651>to <00:17:11.778>web <00:17:11.905>tc. <00:17:12.033>Very, <00:17:12.160>very <00:17:12.287>simple <00:17:12.415>pipeline.

352
00:17:15.805 --> 00:17:17.795
<00:17:15.805>There <00:17:15.980>is <00:17:16.155>a <00:17:16.330>lot <00:17:16.505>of <00:17:16.680>code <00:17:16.855>outside <00:17:17.030>of <00:17:17.205>this,

353
00:17:17.935 --> 00:17:19.875
<00:17:17.935>but <00:17:18.135>this <00:17:18.335>is <00:17:18.534>what <00:17:18.734>is <00:17:18.935>relevant <00:17:19.135>right <00:17:19.335>now.

354
00:17:20.575 --> 00:17:23.395
<00:17:20.575>So <00:17:20.691>the <00:17:20.808>first <00:17:20.925>thing <00:17:21.041>that <00:17:21.158>I <00:17:21.275>need <00:17:21.391>to <00:17:21.508>do <00:17:21.625>is <00:17:21.741>I <00:17:21.858>need <00:17:21.975>to,

355
00:17:23.755 --> 00:17:27.115
<00:17:23.755>whenever <00:17:23.910>a <00:17:24.066>person <00:17:24.221>starts <00:17:24.377>talking <00:17:24.532>again, <00:17:24.688>I <00:17:24.843>need <00:17:24.999>to <00:17:25.155>stop

356
00:17:27.675 --> 00:17:29.515
<00:17:27.675>whatever <00:17:27.954>the <00:17:28.234>output <00:17:28.514>is <00:17:28.794>saying, <00:17:29.075>right?

357
00:17:29.535 --> 00:17:32.115
<00:17:29.535>And <00:17:29.710>so <00:17:29.885>this <00:17:30.060>is <00:17:30.235>kind <00:17:30.410>of <00:17:30.585>the <00:17:30.760>beginnings <00:17:30.935>of

358
00:17:32.115 --> 00:17:35.035
<00:17:32.115>what <00:17:32.290>is <00:17:32.465>gonna <00:17:32.640>eventually <00:17:32.815>become <00:17:32.990>a <00:17:33.165>complicated <00:17:33.340>state <00:17:33.515>machine.

359
00:17:35.455 --> 00:17:36.755
<00:17:35.455>So <00:17:35.747>let's <00:17:36.040>start <00:17:36.332>that <00:17:36.625>now.

360
00:17:37.175 --> 00:17:42.155
<00:17:37.175>So <00:17:37.315>once <00:17:37.455>a <00:17:37.595>transcript <00:17:37.735>comes <00:17:37.875>in, <00:17:38.014>I <00:17:38.155>am <00:17:38.294>going <00:17:38.435>to <00:17:38.575>say,

361
00:17:42.185 --> 00:17:47.155
<00:17:42.185>well, <00:17:42.465>let's <00:17:42.745>have <00:17:43.024>this, <00:17:43.304>um, <00:17:43.585>this,

362
00:17:47.455 --> 00:17:49.445
<00:17:47.455>uh, <00:17:48.155>pause <00:17:48.855>audio.

363
00:17:49.805 --> 00:17:53.785
<00:17:49.805>I <00:17:50.005>have <00:17:50.205>a <00:17:50.405>a <00:17:50.605>a <00:17:50.805>pause <00:17:51.005>audio <00:17:51.205>thing.

364
00:17:53.785 --> 00:17:55.185
<00:17:53.785>So <00:17:54.037>I'm <00:17:54.289>just <00:17:54.541>gonna <00:17:54.793>pause <00:17:55.045>audio

365
00:17:55.245 --> 00:17:57.465
<00:17:55.245>and <00:17:55.445>say, <00:17:55.645>stop <00:17:55.844>playing <00:17:56.044>whatever <00:17:56.245>you <00:17:56.445>are <00:17:56.645>playing.

366
00:17:58.285 --> 00:17:59.945
<00:17:58.285>And <00:17:58.565>then <00:17:58.845>I <00:17:59.125>am <00:17:59.405>going <00:17:59.685>to,

367
00:18:01.415 --> 00:18:03.045
<00:18:01.415>after <00:18:01.615>that <00:18:01.815>we <00:18:02.014>will <00:18:02.215>keep <00:18:02.415>the <00:18:02.615>same <00:18:02.815>thing.

368
00:18:03.045 --> 00:18:05.485
<00:18:03.045>So <00:18:03.172>what <00:18:03.299>I'm <00:18:03.426>gonna <00:18:03.554>do <00:18:03.681>is <00:18:03.808>stop <00:18:03.935>the <00:18:04.063>audio <00:18:04.190>and <00:18:04.317>keep <00:18:04.445>going.

369
00:18:06.055 --> 00:18:08.325
<00:18:06.055>Let's <00:18:06.195>head <00:18:06.335>over <00:18:06.475>to <00:18:06.615>my <00:18:06.755>code <00:18:06.895>and <00:18:07.035>let's <00:18:07.175>do <00:18:07.315>it <00:18:07.455>again.

370
00:18:10.865 --> 00:18:12.405
<00:18:10.865>Hey <00:18:11.142>Jarvis, <00:18:11.419>what's <00:18:11.696>on <00:18:11.973>this <00:18:12.251>slide?

371
00:18:16.045 --> 00:18:18.335
<00:18:16.045>This <00:18:16.325>slide <00:18:16.605>covers <00:18:16.885>the <00:18:17.165>technical <00:18:17.445>architecture

372
00:18:18.355 --> 00:18:19.535
<00:18:18.355>of <00:18:18.567>the <00:18:18.779>system <00:18:18.992>for <00:18:19.204>the <00:18:19.417>project.

373
00:18:20.035 --> 00:18:21.855
<00:18:20.035>It <00:18:20.268>explains <00:18:20.501>the <00:18:20.735>roles <00:18:20.968>of <00:18:21.201>different <00:18:21.435>tools

374
00:18:21.955 --> 00:18:25.335
<00:18:21.955>and <00:18:22.110>services <00:18:22.266>in <00:18:22.421>the <00:18:22.577>voice <00:18:22.732>system, <00:18:22.888>including <00:18:23.043>Twilio <00:18:23.199>web <00:18:23.355>RTC

375
00:18:25.435 --> 00:18:26.975
<00:18:25.435>for <00:18:25.712>handling <00:18:25.989>phone <00:18:26.266>call, <00:18:26.543>audio <00:18:26.821>streams,

376
00:18:27.165 --> 00:18:28.495
<00:18:27.165>deep <00:18:27.464>gram <00:18:27.763>for <00:18:28.062>real <00:18:28.361>time.

377
00:18:28.495 --> 00:18:29.895
<00:18:28.495>What <00:18:28.705>is <00:18:28.915>that? <00:18:29.125>Beach <00:18:29.335>to <00:18:29.545>text <00:18:29.754>transcription.

378
00:18:30.235 --> 00:18:34.535
<00:18:30.235>Oh, <00:18:30.468>the <00:18:30.701>slide <00:18:30.935>you <00:18:31.168>are <00:18:31.401>currently <00:18:31.635>viewing

379
00:18:34.735 --> 00:18:37.335
<00:18:34.735>explains <00:18:34.935>the <00:18:35.135>technical <00:18:35.334>architecture <00:18:35.534>of <00:18:35.735>the <00:18:35.935>system. <00:18:36.135>Alright,

380
00:18:37.435 --> 00:18:38.455
<00:18:37.435>Now <00:18:37.664>did <00:18:37.894>we <00:18:38.123>see <00:18:38.352>that?

381
00:18:38.955 --> 00:18:41.255
<00:18:38.955>It <00:18:39.095>did, <00:18:39.235>it <00:18:39.375>did <00:18:39.514>have <00:18:39.655>the <00:18:39.794>interruption <00:18:39.935>the <00:18:40.074>second <00:18:40.215>time <00:18:40.355>round.

382
00:18:41.415 --> 00:18:43.255
<00:18:41.415>I, <00:18:41.590>I <00:18:41.764>think <00:18:41.940>it <00:18:42.115>did. <00:18:42.290>And <00:18:42.465>I <00:18:42.639>just, <00:18:42.815>uh,

383
00:18:43.255 --> 00:18:44.815
<00:18:43.255>interrupted <00:18:43.535>it <00:18:43.815>again <00:18:44.095>before <00:18:44.375>that <00:18:44.655>loaded.

384
00:18:45.355 --> 00:18:47.655
<00:18:45.355>But <00:18:45.530>um, <00:18:45.705>you <00:18:45.880>saw <00:18:46.055>that <00:18:46.230>it <00:18:46.405>actually <00:18:46.580>just <00:18:46.755>went

385
00:18:47.655 --> 00:18:50.815
<00:18:47.655>and <00:18:47.855>start <00:18:48.055>it, <00:18:48.254>the <00:18:48.455>whole <00:18:48.655>slides <00:18:48.855>thing <00:18:49.055>again.

386
00:18:51.245 --> 00:18:52.735
<00:18:51.245>When <00:18:51.468>I <00:18:51.692>actually <00:18:51.915>asked <00:18:52.139>what <00:18:52.362>is <00:18:52.585>that?

387
00:18:52.735 --> 00:18:53.855
<00:18:52.735>When <00:18:52.986>it <00:18:53.239>was <00:18:53.491>about <00:18:53.743>Twilio,

388
00:18:53.995 --> 00:18:56.655
<00:18:53.995>it <00:18:54.195>was <00:18:54.395>like <00:18:54.594>a <00:18:54.794>timely <00:18:54.995>piece <00:18:55.195>of <00:18:55.395>information.

389
00:18:57.435 --> 00:18:59.295
<00:18:57.435>And <00:18:57.715>so <00:18:57.995>what <00:18:58.274>we <00:18:58.554>wanna <00:18:58.835>do,

390
00:18:59.655 --> 00:19:02.055
<00:18:59.655>'cause <00:18:59.830>humans <00:19:00.004>as <00:19:00.180>we're <00:19:00.355>talking, <00:19:00.530>we <00:19:00.705>are <00:19:00.879>very <00:19:01.055>aware

391
00:19:02.395 --> 00:19:04.055
<00:19:02.395>of <00:19:02.861>what's <00:19:03.328>coming <00:19:03.795>next.

392
00:19:04.955 --> 00:19:06.975
<00:19:04.955>AI <00:19:05.155>agents <00:19:05.355>aren't <00:19:05.554>aware <00:19:05.754>in <00:19:05.955>the <00:19:06.155>same <00:19:06.355>way.

393
00:19:07.155 --> 00:19:10.215
<00:19:07.155>So <00:19:07.282>what <00:19:07.409>we're <00:19:07.536>going <00:19:07.664>to <00:19:07.791>do <00:19:07.918>is <00:19:08.045>we're <00:19:08.173>going <00:19:08.300>to <00:19:08.427>come <00:19:08.555>back

394
00:19:10.595 --> 00:19:12.575
<00:19:10.595>and <00:19:10.828>I <00:19:11.061>have <00:19:11.295>a <00:19:11.528>nice <00:19:11.761>little, <00:19:11.995>uh,

395
00:19:12.635 --> 00:19:14.015
<00:19:12.635>helper <00:19:12.883>that's <00:19:13.131>gonna <00:19:13.380>help <00:19:13.628>me <00:19:13.877>here.

396
00:19:14.195 --> 00:19:16.695
<00:19:14.195>I'm <00:19:14.395>going <00:19:14.595>to <00:19:14.794>say, <00:19:14.995>well <00:19:15.195>first <00:19:15.395>things <00:19:15.595>first,

397
00:19:16.775 --> 00:19:18.095
<00:19:16.775>I <00:19:16.973>wanna <00:19:17.171>see <00:19:17.369>if <00:19:17.567>there's <00:19:17.765>an <00:19:17.963>interrupt.

398
00:19:18.795 --> 00:19:21.575
<00:19:18.795>Uh, <00:19:18.935>no <00:19:19.075>actually <00:19:19.215>before <00:19:19.355>I <00:19:19.495>do <00:19:19.635>that, <00:19:19.775>I <00:19:19.915>want <00:19:20.055>to <00:19:20.195>see

399
00:19:21.575 --> 00:19:25.215
<00:19:21.575>what <00:19:21.925>is <00:19:22.275>currently <00:19:22.625>saying <00:19:22.975>currently

400
00:19:25.215 --> 00:19:26.775
<00:19:25.215>spoken, <00:19:25.915>no <00:19:26.615>saying.

401
00:19:27.995 --> 00:19:30.495
<00:19:27.995>And <00:19:28.274>it <00:19:28.554>is <00:19:28.834>going <00:19:29.114>to <00:19:29.395>equal,

402
00:19:31.235 --> 00:19:33.095
<00:19:31.235>uh, <00:19:31.701>gimme <00:19:32.168>a <00:19:32.635>moment.

403
00:19:33.355 --> 00:19:35.535
<00:19:33.355>I'm <00:19:33.495>just <00:19:33.635>gonna <00:19:33.775>look <00:19:33.915>through <00:19:34.055>my <00:19:34.195>thing. <00:19:34.335>Yes, <00:19:34.475>there <00:19:34.615>we <00:19:34.755>go.

404
00:19:35.925 --> 00:19:38.255
<00:19:35.925>This <00:19:36.125>is <00:19:36.325>gonna <00:19:36.524>be <00:19:36.725>the <00:19:36.925>last <00:19:37.125>sentence <00:19:37.325>spoken.

405
00:19:38.315 --> 00:19:39.775
<00:19:38.315>So <00:19:38.534>I <00:19:38.753>have <00:19:38.972>a <00:19:39.191>last <00:19:39.410>sentence <00:19:39.629>spoken

406
00:19:40.235 --> 00:19:41.575
<00:19:40.235>and <00:19:40.476>it's <00:19:40.717>just <00:19:40.958>gonna <00:19:41.199>grab <00:19:41.441>that,

407
00:19:41.575 --> 00:19:44.575
<00:19:41.575>that <00:19:41.715>is <00:19:41.855>changing <00:19:41.995>every <00:19:42.135>time <00:19:42.275>a <00:19:42.415>new <00:19:42.555>sentence <00:19:42.695>is <00:19:42.835>being <00:19:42.975>spoken.

408
00:19:45.835 --> 00:19:48.855
<00:19:45.835>And <00:19:45.975>instead <00:19:46.115>of <00:19:46.255>saying <00:19:46.395>that, <00:19:46.535>what <00:19:46.675>I'm <00:19:46.815>going <00:19:46.955>to <00:19:47.095>do <00:19:47.235>is

409
00:19:48.855 --> 00:19:51.975
<00:19:48.855>that <00:19:48.995>I'm <00:19:49.135>gonna <00:19:49.275>say, <00:19:49.415>okay, <00:19:49.555>or <00:19:49.695>did <00:19:49.835>we <00:19:49.975>interrupt <00:19:50.115>the <00:19:50.255>bot?

410
00:19:52.355 --> 00:19:54.375
<00:19:52.355>If <00:19:52.588>there <00:19:52.821>is <00:19:53.055>nothing <00:19:53.288>being <00:19:53.521>currently <00:19:53.755>spoken,

411
00:19:54.595 --> 00:19:55.695
<00:19:54.595>we <00:19:54.925>didn't <00:19:55.254>interrupt <00:19:55.585>it.

412
00:19:55.955 --> 00:19:58.615
<00:19:55.955>If <00:19:56.129>there <00:19:56.304>is <00:19:56.480>something <00:19:56.655>being <00:19:56.830>currently <00:19:57.004>spoken <00:19:57.179>we <00:19:57.355>did.

413
00:19:58.615 --> 00:20:00.975
<00:19:58.615>So <00:19:58.790>I'm <00:19:58.965>gonna <00:19:59.140>say, <00:19:59.315>well, <00:19:59.490>an <00:19:59.665>interrupt <00:19:59.840>is <00:20:00.015>no,

414
00:20:00.975 --> 00:20:03.735
<00:20:00.975>you're <00:20:01.175>getting <00:20:01.375>ahead <00:20:01.574>of <00:20:01.774>yourself, <00:20:01.975>not <00:20:02.175>this <00:20:02.375>you.

415
00:20:04.035 --> 00:20:06.615
<00:20:04.035>If <00:20:04.315>what <00:20:04.595>we <00:20:04.875>are <00:20:05.155>currently <00:20:05.435>saying

416
00:20:08.905 --> 00:20:10.045
<00:20:08.905>is <00:20:09.931>null

417
00:20:13.065 --> 00:20:14.095
<00:20:13.065>gonna <00:20:13.374>stick <00:20:13.683>it <00:20:13.992>there.

418
00:20:14.515 --> 00:20:17.415
<00:20:14.515>So <00:20:14.715>if <00:20:14.915>what <00:20:15.115>we're <00:20:15.315>saying <00:20:15.515>is <00:20:15.715>not <00:20:15.915>null,

419
00:20:17.415 --> 00:20:19.735
<00:20:17.415>so <00:20:17.590>if <00:20:17.764>it's <00:20:17.940>currently <00:20:18.115>saying <00:20:18.290>something, <00:20:18.465>then <00:20:18.639>we <00:20:18.815>know

420
00:20:19.735 --> 00:20:21.015
<00:20:19.735>that <00:20:20.023>there <00:20:20.311>is <00:20:20.599>an <00:20:20.887>interrupt.

421
00:20:21.755 --> 00:20:22.855
<00:20:21.755>I'm <00:20:22.002>still <00:20:22.250>gonna <00:20:22.497>pause <00:20:22.745>audio,

422
00:20:23.115 --> 00:20:26.055
<00:20:23.115>but <00:20:23.270>this <00:20:23.426>time <00:20:23.581>I'm <00:20:23.737>gonna <00:20:23.892>add <00:20:24.048>some <00:20:24.203>extra <00:20:24.359>things <00:20:24.515>here.

423
00:20:26.515 --> 00:20:28.215
<00:20:26.515>I'm <00:20:26.715>gonna <00:20:26.915>say <00:20:27.115>yes, <00:20:27.315>there <00:20:27.515>is <00:20:27.715>an <00:20:27.915>interrupt.

424
00:20:28.395 --> 00:20:31.215
<00:20:28.395>I'm <00:20:28.550>gonna <00:20:28.706>give <00:20:28.861>it <00:20:29.017>to <00:20:29.172>my, <00:20:29.328>to <00:20:29.483>my <00:20:29.639>AI <00:20:29.795>assistant

425
00:20:31.235 --> 00:20:32.655
<00:20:31.235>and <00:20:31.490>I'm <00:20:31.746>gonna <00:20:32.001>say, <00:20:32.257>this <00:20:32.513>is

426
00:20:32.655 --> 00:20:36.015
<00:20:32.655>what <00:20:32.830>you <00:20:33.004>are <00:20:33.180>currently <00:20:33.355>saying <00:20:33.530>when <00:20:33.705>you <00:20:33.879>were <00:20:34.055>interrupted.

427
00:20:36.315 --> 00:20:38.575
<00:20:36.315>And <00:20:36.455>it's <00:20:36.595>gonna <00:20:36.735>then <00:20:36.875>have <00:20:37.015>that <00:20:37.155>as <00:20:37.295>part <00:20:37.435>of <00:20:37.575>the <00:20:37.715>prompt.

428
00:20:39.115 --> 00:20:40.575
<00:20:39.115>So <00:20:39.443>let's <00:20:39.772>try <00:20:40.100>this <00:20:40.429>again.

429
00:20:46.075 --> 00:20:48.285
<00:20:46.075>Oh, <00:20:46.215>I <00:20:46.355>need <00:20:46.495>to <00:20:46.635>talk, <00:20:46.775>talk. <00:20:46.915>Hey, <00:20:47.055>what's <00:20:47.195>on <00:20:47.335>this <00:20:47.475>slide?

430
00:20:51.525 --> 00:20:54.265
<00:20:51.525>On <00:20:51.700>this <00:20:51.875>slide <00:20:52.050>we <00:20:52.225>are <00:20:52.400>discussing <00:20:52.575>the <00:20:52.750>technical <00:20:52.925>architecture

431
00:20:54.285 --> 00:20:55.945
<00:20:54.285>of <00:20:54.518>the <00:20:54.751>system <00:20:54.985>involved <00:20:55.218>in <00:20:55.451>the <00:20:55.685>process.

432
00:20:56.485 --> 00:20:59.025
<00:20:56.485>It <00:20:56.718>includes <00:20:56.951>components <00:20:57.185>like <00:20:57.418>Twilio, <00:20:57.651>web <00:20:57.885>RTC

433
00:20:59.025 --> 00:21:00.625
<00:20:59.025>for <00:20:59.305>handling <00:20:59.585>phone <00:20:59.865>call, <00:21:00.145>audio <00:21:00.425>stream.

434
00:21:00.625 --> 00:21:02.025
<00:21:00.625>What <00:21:00.835>is <00:21:01.045>that? <00:21:01.255>Deep <00:21:01.465>gram <00:21:01.675>for <00:21:01.885>real.

435
00:21:03.475 --> 00:21:05.355
<00:21:03.475>Twilio <00:21:03.754>web <00:21:04.034>RTC <00:21:04.314>is <00:21:04.594>a <00:21:04.875>technology

436
00:21:05.355 --> 00:21:07.555
<00:21:05.355>that <00:21:05.635>enables <00:21:05.915>real <00:21:06.195>time <00:21:06.475>communication <00:21:06.755>using.

437
00:21:07.905 --> 00:21:10.835
<00:21:07.905>Yeah, <00:21:08.080>you <00:21:08.254>see <00:21:08.430>that <00:21:08.605>right? <00:21:08.780>Thank <00:21:08.955>you, <00:21:09.129>thank <00:21:09.305>you.

438
00:21:11.215 --> 00:21:14.715
<00:21:11.215>So <00:21:11.370>you <00:21:11.526>see <00:21:11.681>it <00:21:11.837>has <00:21:11.992>context <00:21:12.148>that <00:21:12.303>felt <00:21:12.459>more <00:21:12.615>human.

439
00:21:14.955 --> 00:21:17.075
<00:21:14.955>I <00:21:15.110>mean <00:21:15.266>look, <00:21:15.421>this, <00:21:15.577>the <00:21:15.732>latency <00:21:15.888>isn't <00:21:16.043>great <00:21:16.199>is <00:21:16.355>someone

440
00:21:17.075 --> 00:21:18.715
<00:21:17.075>conference <00:21:17.355>wifi, <00:21:17.635>but <00:21:17.915>you <00:21:18.195>could <00:21:18.475>feel

441
00:21:18.745 --> 00:21:21.315
<00:21:18.745>that <00:21:18.945>it <00:21:19.145>was <00:21:19.344>aware <00:21:19.544>of <00:21:19.745>what <00:21:19.945>it's <00:21:20.145>saying.

442
00:21:22.095 --> 00:21:23.315
<00:21:22.095>All <00:21:22.251>right, <00:21:22.408>let's <00:21:22.565>go <00:21:22.722>to <00:21:22.879>the <00:21:23.036>next <00:21:23.193>slide.

443
00:21:23.665 --> 00:21:27.315
<00:21:23.665>Alright, <00:21:23.945>woo, <00:21:24.225>interruption <00:21:24.504>handling <00:21:24.784>is <00:21:25.065>done.

444
00:21:28.355 --> 00:21:29.965
<00:21:28.355>Alright, <00:21:28.705>now <00:21:29.055>I <00:21:29.405>wanna <00:21:29.755>go

445
00:21:29.965 --> 00:21:31.445
<00:21:29.965>to <00:21:30.155>the <00:21:30.345>next <00:21:30.535>slide, <00:21:30.726>but <00:21:30.916>the <00:21:31.106>next <00:21:31.297>slide.

446
00:21:31.625 --> 00:21:33.885
<00:21:31.625>So <00:21:31.858>the <00:21:32.091>next <00:21:32.325>tool <00:21:32.558>is <00:21:32.791>voice <00:21:33.025>interstitials.

447
00:21:34.345 --> 00:21:36.165
<00:21:34.345>We <00:21:34.545>know <00:21:34.745>when <00:21:34.945>AI <00:21:35.145>agents <00:21:35.345>are <00:21:35.545>doing <00:21:35.745>things,

448
00:21:36.165 --> 00:21:37.605
<00:21:36.165>things <00:21:36.424>aren't <00:21:36.683>always <00:21:36.942>gonna <00:21:37.201>be <00:21:37.461>fast.

449
00:21:37.865 --> 00:21:39.205
<00:21:37.865>It <00:21:38.066>might <00:21:38.267>need <00:21:38.468>to <00:21:38.668>check <00:21:38.870>the <00:21:39.071>internet

450
00:21:39.205 --> 00:21:40.285
<00:21:39.205>or <00:21:39.367>it <00:21:39.529>might <00:21:39.691>need <00:21:39.853>to <00:21:40.015>do <00:21:40.177>something

451
00:21:40.285 --> 00:21:41.685
<00:21:40.285>that's <00:21:40.600>gonna <00:21:40.915>generate <00:21:41.230>new <00:21:41.545>tools.

452
00:21:42.705 --> 00:21:44.705
<00:21:42.705>I <00:21:42.845>have <00:21:42.985>a <00:21:43.125>problem, <00:21:43.264>I <00:21:43.405>forgot <00:21:43.544>to <00:21:43.685>do <00:21:43.824>my <00:21:43.965>next <00:21:44.105>slide,

453
00:21:45.245 --> 00:21:48.465
<00:21:45.245>but <00:21:45.372>I'm <00:21:45.499>very <00:21:45.626>lucky <00:21:45.754>I <00:21:45.881>built <00:21:46.008>a <00:21:46.135>tool <00:21:46.263>that's <00:21:46.390>gonna <00:21:46.517>use <00:21:46.645>Dali

454
00:21:48.485 --> 00:21:50.265
<00:21:48.485>to <00:21:48.718>create <00:21:48.951>the <00:21:49.185>next <00:21:49.418>slide <00:21:49.651>for <00:21:49.885>me.

455
00:21:50.575 --> 00:21:53.905
<00:21:50.575>However, <00:21:50.730>creating <00:21:50.886>a <00:21:51.041>new <00:21:51.197>slide, <00:21:51.352>it's <00:21:51.508>gonna <00:21:51.663>take <00:21:51.819>a <00:21:51.975>couple

456
00:21:53.925 --> 00:21:55.385
<00:21:53.925>of <00:21:54.253>minutes, <00:21:54.581>it's <00:21:54.910>not <00:21:55.239>minutes.

457
00:21:55.405 --> 00:21:56.865
<00:21:55.405>Couple <00:21:55.843>of <00:21:56.281>seconds, <00:21:56.719>right?

458
00:21:57.525 --> 00:21:58.745
<00:21:57.525>And <00:21:57.799>imagine <00:21:58.074>if <00:21:58.348>I <00:21:58.622>said,

459
00:21:58.885 --> 00:22:00.865
<00:21:58.885>Hey <00:21:59.085>Jarvis, <00:21:59.285>create <00:21:59.485>a <00:21:59.685>new <00:21:59.885>slide <00:22:00.085>for <00:22:00.285>me.

460
00:22:03.285 --> 00:22:04.775
<00:22:03.285>Silence. <00:22:04.626>Silence.

461
00:22:05.435 --> 00:22:07.215
<00:22:05.435>We <00:22:05.610>can <00:22:05.784>see <00:22:05.960>how <00:22:06.135>that's <00:22:06.310>not <00:22:06.485>gonna <00:22:06.659>feel <00:22:06.835>human.

462
00:22:07.215 --> 00:22:08.615
<00:22:07.215>We're <00:22:07.466>gonna <00:22:07.719>think <00:22:07.971>something <00:22:08.223>went <00:22:08.475>wrong.

463
00:22:08.835 --> 00:22:10.975
<00:22:08.835>And <00:22:09.068>this <00:22:09.301>is <00:22:09.535>where <00:22:09.768>voice <00:22:10.001>interstitials <00:22:10.235>are

464
00:22:10.975 --> 00:22:12.255
<00:22:10.975>really, <00:22:11.551>really <00:22:12.127>useful.

465
00:22:12.595 --> 00:22:15.975
<00:22:12.595>So <00:22:12.735>with <00:22:12.875>voice <00:22:13.015>interstitials, <00:22:13.155>you <00:22:13.295>are <00:22:13.435>going <00:22:13.575>to <00:22:13.715>ahead <00:22:13.855>of <00:22:13.995>time

466
00:22:16.485 --> 00:22:19.975
<00:22:16.485>preempt <00:22:16.625>that <00:22:16.764>an <00:22:16.905>action <00:22:17.044>or <00:22:17.185>something <00:22:17.324>is <00:22:17.465>going <00:22:17.604>to <00:22:17.745>take <00:22:17.885>time

467
00:22:20.155 --> 00:22:22.615
<00:22:20.155>and <00:22:20.282>you're <00:22:20.409>gonna <00:22:20.536>let <00:22:20.664>the <00:22:20.791>user <00:22:20.918>know, <00:22:21.045>hey, <00:22:21.173>I'm <00:22:21.300>gonna <00:22:21.427>do <00:22:21.555>this,

468
00:22:22.795 --> 00:22:25.135
<00:22:22.795>you <00:22:22.950>just <00:22:23.106>wait <00:22:23.261>a <00:22:23.417>second <00:22:23.572>and <00:22:23.728>he <00:22:23.883>just <00:22:24.039>like, <00:22:24.195>ah,

469
00:22:25.525 --> 00:22:27.455
<00:22:25.525>it's <00:22:25.805>actually <00:22:26.085>working <00:22:26.365>in <00:22:26.645>the <00:22:26.925>background.

470
00:22:27.755 --> 00:22:29.215
<00:22:27.755>So <00:22:28.083>let's <00:22:28.412>quickly <00:22:28.740>do <00:22:29.069>this.

471
00:22:29.235 --> 00:22:31.095
<00:22:29.235>Now <00:22:29.468>I <00:22:29.701>realize <00:22:29.935>that <00:22:30.168>I've <00:22:30.401>got <00:22:30.635>way

472
00:22:31.095 --> 00:22:32.295
<00:22:31.095>less <00:22:31.365>time <00:22:31.635>than <00:22:31.905>I <00:22:32.175>anticipated.

473
00:22:33.035 --> 00:22:37.975
<00:22:33.035>Uh, <00:22:33.151>we <00:22:33.268>are <00:22:33.385>going <00:22:33.501>to <00:22:33.618>go <00:22:33.735>over <00:22:33.851>here, <00:22:33.968>we've <00:22:34.085>got <00:22:34.201>our <00:22:34.318>last <00:22:34.435>name.

474
00:22:38.115 --> 00:22:40.615
<00:22:38.115>And <00:22:38.242>then <00:22:38.369>what <00:22:38.496>we're <00:22:38.624>going <00:22:38.751>to <00:22:38.878>do <00:22:39.005>is <00:22:39.133>we <00:22:39.260>are <00:22:39.387>going <00:22:39.515>to

475
00:22:41.305 --> 00:22:43.775
<00:22:41.305>check <00:22:41.585>if <00:22:41.865>there <00:22:42.145>is <00:22:42.425>some <00:22:42.705>voice.

476
00:22:43.995 --> 00:22:45.335
<00:22:43.995>So <00:22:44.196>we're <00:22:44.397>gonna <00:22:44.598>do <00:22:44.799>a <00:22:45.000>voice <00:22:45.201>check

477
00:22:50.285 --> 00:22:51.935
<00:22:50.285>call <00:22:50.565>and <00:22:50.845>we're <00:22:51.125>gonna <00:22:51.405>say, <00:22:51.685>Hey,

478
00:22:52.355 --> 00:22:55.575
<00:22:52.355>can <00:22:52.555>you <00:22:52.755>do <00:22:52.955>a <00:22:53.155>quick <00:22:53.355>voice <00:22:53.555>interstitial <00:22:53.755>check

479
00:22:55.595 --> 00:22:56.655
<00:22:55.595>on <00:22:56.072>this <00:22:56.549>transcript?

480
00:22:56.715 --> 00:22:59.455
<00:22:56.715>Now <00:22:56.855>what <00:22:56.995>this <00:22:57.135>does <00:22:57.274>is <00:22:57.415>this <00:22:57.554>is <00:22:57.695>creating <00:22:57.834>a <00:22:57.975>different <00:22:58.115>AI

481
00:22:59.455 --> 00:23:00.815
<00:22:59.455>request <00:22:59.863>but <00:23:00.271>a <00:23:00.679>very,

482
00:23:00.815 --> 00:23:02.935
<00:23:00.815>very <00:23:01.015>light <00:23:01.215>rate <00:23:01.415>AI <00:23:01.615>request <00:23:01.815>which <00:23:02.015>just <00:23:02.215>says,

483
00:23:03.285 --> 00:23:06.655
<00:23:03.285>does <00:23:03.440>this <00:23:03.596>person <00:23:03.751>want <00:23:03.907>to <00:23:04.062>call <00:23:04.218>one <00:23:04.373>of <00:23:04.529>these <00:23:04.685>tools

484
00:23:07.165 --> 00:23:08.655
<00:23:07.165>that <00:23:07.433>is <00:23:07.701>going <00:23:07.969>to <00:23:08.237>say <00:23:08.505>yes?

485
00:23:08.755 --> 00:23:11.135
<00:23:08.755>And <00:23:08.955>if <00:23:09.155>you <00:23:09.355>do <00:23:09.555>really <00:23:09.755>quickly <00:23:09.955>answer <00:23:10.155>back

486
00:23:11.135 --> 00:23:13.895
<00:23:11.135>with <00:23:11.368>just <00:23:11.601>a <00:23:11.835>interstitial <00:23:12.068>or <00:23:12.301>no <00:23:12.535>interstitial

487
00:23:13.955 --> 00:23:16.295
<00:23:13.955>and <00:23:14.155>it <00:23:14.355>gives <00:23:14.554>me <00:23:14.754>an <00:23:14.955>interstitial <00:23:15.155>to <00:23:15.355>play.

488
00:23:16.955 --> 00:23:20.935
<00:23:16.955>And <00:23:17.235>if <00:23:17.514>voice <00:23:17.794>check <00:23:18.074>has, <00:23:18.355>should

489
00:23:21.805 --> 00:23:26.615
<00:23:21.805>they, <00:23:21.960>then <00:23:22.116>what <00:23:22.271>we <00:23:22.427>wanna <00:23:22.582>do <00:23:22.738>is <00:23:22.893>we <00:23:23.049>want <00:23:23.205>to

490
00:23:27.565 --> 00:23:28.655
<00:23:27.565>play <00:23:28.055>the <00:23:28.546>interstitial.

491
00:23:29.115 --> 00:23:31.335
<00:23:29.115>And <00:23:29.290>the <00:23:29.465>way <00:23:29.640>we'll <00:23:29.815>do <00:23:29.990>that <00:23:30.165>is <00:23:30.340>we <00:23:30.515>will

492
00:23:33.565 --> 00:23:36.375
<00:23:33.565>play <00:23:33.798>interstitial <00:23:34.031>and <00:23:34.265>we'll <00:23:34.498>play <00:23:34.731>that <00:23:34.965>message.

493
00:23:37.035 --> 00:23:40.135
<00:23:37.035>And <00:23:37.175>so <00:23:37.315>that <00:23:37.455>should <00:23:37.595>then <00:23:37.735>go <00:23:37.875>do <00:23:38.015>a <00:23:38.155>really <00:23:38.295>quick <00:23:38.435>check.

494
00:23:40.195 --> 00:23:42.575
<00:23:40.195>Is <00:23:40.350>this <00:23:40.506>gonna <00:23:40.661>call <00:23:40.817>the <00:23:40.972>tool <00:23:41.128>and <00:23:41.283>then <00:23:41.439>it's <00:23:41.595>gonna

495
00:23:42.685 --> 00:23:43.935
<00:23:42.685>play <00:23:43.247>the <00:23:43.810>message.

496
00:23:44.305 --> 00:23:45.845
<00:23:44.305>Let's <00:23:44.582>go <00:23:44.859>and <00:23:45.136>do <00:23:45.413>that <00:23:45.691>now.

497
00:23:48.945 --> 00:23:51.405
<00:23:48.945>Hey <00:23:49.178>Jarvis, <00:23:49.411>uh, <00:23:49.645>I <00:23:49.878>need <00:23:50.111>another <00:23:50.345>slide.

498
00:23:51.545 --> 00:23:53.725
<00:23:51.545>Can <00:23:51.672>you <00:23:51.799>do <00:23:51.926>a <00:23:52.054>slide <00:23:52.181>that <00:23:52.308>says <00:23:52.435>thank <00:23:52.563>you <00:23:52.690>to <00:23:52.817>the <00:23:52.945>audience?

499
00:23:53.725 --> 00:23:54.605
<00:23:53.725>What <00:23:53.923>would <00:23:54.120>you <00:23:54.319>like <00:23:54.517>another?

500
00:24:07.855 --> 00:24:11.075
<00:24:07.855>Let's <00:24:08.055>try <00:24:08.255>that <00:24:08.455>one <00:24:08.655>more <00:24:08.855>time. <00:24:09.055>Hey <00:24:09.255>Jarvis,

501
00:24:11.235 --> 00:24:12.155
<00:24:11.235>I <00:24:11.400>need <00:24:11.566>a <00:24:11.731>slide <00:24:11.897>to <00:24:12.062>say

502
00:24:12.155 --> 00:24:13.355
<00:24:12.155>thank <00:24:12.309>you <00:24:12.463>to <00:24:12.617>the <00:24:12.772>audience. <00:24:12.926>Can <00:24:13.080>you <00:24:13.235>create

503
00:24:13.355 --> 00:24:16.395
<00:24:13.355>One <00:24:13.588>created <00:24:13.821>new <00:24:14.055>slide <00:24:14.288>handling <00:24:14.521>interruptions <00:24:14.755>effectively

504
00:24:16.415 --> 00:24:19.555
<00:24:16.415>at <00:24:16.615>position <00:24:16.815>five, <00:24:17.014>created <00:24:17.215>new <00:24:17.415>slide <00:24:17.615>state <00:24:17.815>machine

505
00:24:19.555 --> 00:24:21.315
<00:24:19.555>implementation <00:24:20.021>at <00:24:20.488>position <00:24:20.955>five.

506
00:24:22.385 --> 00:24:24.475
<00:24:22.385>That <00:24:22.618>happened <00:24:22.851>much <00:24:23.085>faster <00:24:23.318>than <00:24:23.551>I <00:24:23.785>intended.

507
00:24:24.805 --> 00:24:28.525
<00:24:24.805>Let's <00:24:24.960>go <00:24:25.116>and <00:24:25.271>see <00:24:25.427>where <00:24:25.582>it, <00:24:25.738>it <00:24:25.893>didn't <00:24:26.049>do <00:24:26.205>it.

508
00:24:28.525 --> 00:24:30.645
<00:24:28.525>This <00:24:28.700>is <00:24:28.875>probably <00:24:29.050>'cause <00:24:29.225>I <00:24:29.400>interrupted <00:24:29.575>it <00:24:29.750>halfway <00:24:29.925>through.

509
00:24:30.955 --> 00:24:33.165
<00:24:30.955>Bear <00:24:31.129>with <00:24:31.304>me <00:24:31.480>a <00:24:31.655>moment. <00:24:31.830>Oh <00:24:32.004>there <00:24:32.179>we <00:24:32.355>go.

510
00:24:33.305 --> 00:24:35.365
<00:24:33.305>It <00:24:33.538>just <00:24:33.771>needed <00:24:34.005>to <00:24:34.238>reload <00:24:34.471>from <00:24:34.705>cash.

511
00:24:35.705 --> 00:24:39.405
<00:24:35.705>All <00:24:35.832>right, <00:24:35.959>so <00:24:36.086>what <00:24:36.214>it <00:24:36.341>did <00:24:36.468>is <00:24:36.595>it <00:24:36.723>went <00:24:36.850>and <00:24:36.977>created <00:24:37.105>that.

512
00:24:39.885 --> 00:24:43.245
<00:24:39.885>I <00:24:40.040>think <00:24:40.196>there <00:24:40.351>might <00:24:40.507>be <00:24:40.662>a <00:24:40.818>bug <00:24:40.973>in <00:24:41.129>my <00:24:41.285>code

513
00:24:43.745 --> 00:24:44.965
<00:24:43.745>but <00:24:43.964>I'm <00:24:44.184>running <00:24:44.403>out <00:24:44.623>of <00:24:44.842>time.

514
00:24:45.025 --> 00:24:46.725
<00:24:45.025>So <00:24:45.225>I'm <00:24:45.425>gonna <00:24:45.625>tell <00:24:45.825>you <00:24:46.025>to <00:24:46.225>believe <00:24:46.425>me

515
00:24:46.725 --> 00:24:48.285
<00:24:46.725>that <00:24:46.925>it <00:24:47.125>does <00:24:47.324>work <00:24:47.524>in <00:24:47.725>my <00:24:47.925>finished <00:24:48.125>repo.

516
00:24:48.545 --> 00:24:50.845
<00:24:48.545>So <00:24:48.720>you <00:24:48.895>can <00:24:49.070>see <00:24:49.245>here <00:24:49.420>that <00:24:49.595>we <00:24:49.770>have <00:24:49.945>this

517
00:24:51.225 --> 00:24:52.685
<00:24:51.225>and <00:24:51.444>then <00:24:51.663>what <00:24:51.881>we <00:24:52.101>can <00:24:52.320>also <00:24:52.539>do,

518
00:24:52.825 --> 00:24:56.645
<00:24:52.825>and <00:24:53.000>this <00:24:53.175>is <00:24:53.350>where <00:24:53.525>AI <00:24:53.700>becomes <00:24:53.875>really, <00:24:54.050>really <00:24:54.225>powerful,

519
00:24:56.905 --> 00:24:58.645
<00:24:56.905>is <00:24:57.105>you <00:24:57.305>can <00:24:57.504>give <00:24:57.705>it <00:24:57.905>way <00:24:58.105>more <00:24:58.305>context.

520
00:24:59.225 --> 00:25:00.965
<00:24:59.225>So <00:24:59.425>in <00:24:59.625>my <00:24:59.824>next <00:25:00.024>section <00:25:00.225>of <00:25:00.425>the <00:25:00.625>demo,

521
00:25:01.195 --> 00:25:04.765
<00:25:01.195>what <00:25:01.335>I <00:25:01.475>actually <00:25:01.615>was <00:25:01.754>doing <00:25:01.895>was <00:25:02.034>I <00:25:02.175>was <00:25:02.314>taking <00:25:02.455>the <00:25:02.595>focus

522
00:25:05.465 --> 00:25:07.125
<00:25:05.465>of <00:25:05.931>my <00:25:06.398>browser <00:25:06.865>window.

523
00:25:07.385 --> 00:25:08.845
<00:25:07.385>So <00:25:07.647>whatever <00:25:07.910>I <00:25:08.173>was <00:25:08.436>focused <00:25:08.699>on,

524
00:25:08.845 --> 00:25:10.045
<00:25:08.845>if <00:25:08.999>I <00:25:09.153>was <00:25:09.307>focused <00:25:09.462>on <00:25:09.616>the <00:25:09.770>chat <00:25:09.925>window,

525
00:25:10.045 --> 00:25:11.725
<00:25:10.045>if <00:25:10.245>I <00:25:10.445>was <00:25:10.645>focused <00:25:10.845>on <00:25:11.045>this <00:25:11.245>and <00:25:11.445>saying,

526
00:25:12.065 --> 00:25:14.965
<00:25:12.065>Hey <00:25:12.265>slides <00:25:12.465>Jarvis, <00:25:12.665>what <00:25:12.865>am <00:25:13.065>I <00:25:13.265>looking <00:25:13.465>at?

527
00:25:14.965 --> 00:25:16.925
<00:25:14.965>And <00:25:15.198>it <00:25:15.431>could <00:25:15.665>tell <00:25:15.898>me <00:25:16.131>more <00:25:16.365>specifically

528
00:25:16.925 --> 00:25:18.165
<00:25:16.925>than <00:25:17.204>just <00:25:17.483>the <00:25:17.762>entire <00:25:18.041>slide.

529
00:25:18.465 --> 00:25:21.485
<00:25:18.465>It <00:25:18.620>could <00:25:18.776>focus <00:25:18.931>on <00:25:19.087>different <00:25:19.242>parts <00:25:19.398>of <00:25:19.553>the <00:25:19.709>user <00:25:19.865>interface

530
00:25:21.755 --> 00:25:23.245
<00:25:21.755>that <00:25:22.090>feels <00:25:22.425>more <00:25:22.760>like <00:25:23.096>ai,

531
00:25:23.245 --> 00:25:24.885
<00:25:23.245>that <00:25:23.478>feels <00:25:23.711>like <00:25:23.945>it <00:25:24.178>can <00:25:24.411>touch <00:25:24.645>something

532
00:25:24.945 --> 00:25:26.685
<00:25:24.945>and <00:25:25.178>then <00:25:25.411>it <00:25:25.645>knows <00:25:25.878>the <00:25:26.111>context <00:25:26.345>of

533
00:25:26.685 --> 00:25:28.005
<00:25:26.685>what <00:25:26.982>I'm <00:25:27.279>touch <00:25:27.576>talking <00:25:27.873>about.

534
00:25:28.475 --> 00:25:31.245
<00:25:28.475>I've <00:25:28.649>seen <00:25:28.824>that <00:25:29.000>they <00:25:29.175>have <00:25:29.350>the <00:25:29.524>uh, <00:25:29.699>AR <00:25:29.875>headsets.

535
00:25:31.245 --> 00:25:33.605
<00:25:31.245>That's <00:25:31.385>the <00:25:31.524>future <00:25:31.665>of <00:25:31.804>the <00:25:31.945>way <00:25:32.084>we <00:25:32.225>are <00:25:32.364>going <00:25:32.504>to <00:25:32.645>interact

536
00:25:33.615 --> 00:25:35.685
<00:25:33.615>where <00:25:33.848>we <00:25:34.081>may <00:25:34.315>be <00:25:34.548>speaking <00:25:34.781>with <00:25:35.015>voice

537
00:25:35.785 --> 00:25:37.645
<00:25:35.785>but <00:25:36.135>it <00:25:36.485>has <00:25:36.835>extra <00:25:37.185>context.

538
00:25:38.235 --> 00:25:41.565
<00:25:38.235>Alright, <00:25:38.390>I <00:25:38.546>am <00:25:38.701>going <00:25:38.857>to <00:25:39.012>switch <00:25:39.168>back <00:25:39.323>to <00:25:39.479>my <00:25:39.635>slides

539
00:25:41.705 --> 00:25:43.205
<00:25:41.705>and <00:25:42.042>fly <00:25:42.379>through <00:25:42.717>the <00:25:43.054>rest.

540
00:25:43.905 --> 00:25:45.445
<00:25:43.905>So <00:25:45.291>fabulous.

541
00:25:46.065 --> 00:25:47.485
<00:25:46.065>Now <00:25:46.278>the <00:25:46.491>reason <00:25:46.704>I <00:25:46.917>chose <00:25:47.129>this <00:25:47.342>is

542
00:25:47.485 --> 00:25:50.645
<00:25:47.485>because <00:25:47.640>you <00:25:47.796>saw <00:25:47.951>that <00:25:48.107>I <00:25:48.262>started <00:25:48.418>making <00:25:48.573>multiple <00:25:48.729>AI <00:25:48.885>calls,

543
00:25:50.925 --> 00:25:53.685
<00:25:50.925>a <00:25:51.065>mini <00:25:51.205>call <00:25:51.345>to <00:25:51.485>check <00:25:51.625>if <00:25:51.764>we're <00:25:51.905>gonna <00:25:52.044>need <00:25:52.185>an <00:25:52.325>interstitial,

544
00:25:54.005 --> 00:25:56.085
<00:25:54.005>I <00:25:54.160>could <00:25:54.316>do <00:25:54.471>another <00:25:54.627>call <00:25:54.782>to <00:25:54.938>check <00:25:55.093>for <00:25:55.249>wake <00:25:55.405>words.

545
00:25:56.285 --> 00:25:57.645
<00:25:56.285>I <00:25:56.489>could <00:25:56.693>do <00:25:56.897>so <00:25:57.101>many <00:25:57.305>different <00:25:57.509>things.

546
00:25:57.985 --> 00:26:00.045
<00:25:57.985>And <00:25:58.185>what <00:25:58.385>actually <00:25:58.584>happens <00:25:58.784>is <00:25:58.985>your <00:25:59.185>AI <00:25:59.385>agent

547
00:26:00.045 --> 00:26:01.165
<00:26:00.045>becomes <00:26:00.549>a <00:26:01.053>constellation.

548
00:26:01.435 --> 00:26:04.605
<00:26:01.435>Some <00:26:01.590>small <00:26:01.746>workers <00:26:01.901>that <00:26:02.057>do <00:26:02.212>some <00:26:02.368>things <00:26:02.523>really, <00:26:02.679>really <00:26:02.835>fast

549
00:26:04.605 --> 00:26:05.925
<00:26:04.605>to <00:26:04.902>focus <00:26:05.199>on <00:26:05.495>user <00:26:05.793>experience

550
00:26:05.985 --> 00:26:09.125
<00:26:05.985>and <00:26:06.125>then <00:26:06.264>the <00:26:06.405>big <00:26:06.544>heavy <00:26:06.685>lifters <00:26:06.824>that <00:26:06.965>can <00:26:07.104>do <00:26:07.245>large <00:26:07.385>amounts

551
00:26:09.185 --> 00:26:10.245
<00:26:09.185>of <00:26:10.139>activity.

552
00:26:11.625 --> 00:26:12.805
<00:26:11.625>Now <00:26:11.802>I <00:26:11.979>need <00:26:12.156>to <00:26:12.333>pay <00:26:12.510>the <00:26:12.687>bills

553
00:26:12.825 --> 00:26:14.885
<00:26:12.825>and <00:26:13.025>tell <00:26:13.225>you <00:26:13.425>about <00:26:13.625>what <00:26:13.825>Twilio <00:26:14.025>is <00:26:14.225>doing.

554
00:26:15.325 --> 00:26:18.325
<00:26:15.325>Twilio <00:26:15.558>builds <00:26:15.791>communication <00:26:16.025>platforms <00:26:16.258>that <00:26:16.491>are <00:26:16.725>used

555
00:26:18.345 --> 00:26:21.045
<00:26:18.345>around <00:26:18.545>the <00:26:18.745>world <00:26:18.945>with <00:26:19.145>AI <00:26:19.345>and <00:26:19.545>all <00:26:19.745>sorts,

556
00:26:21.185 --> 00:26:24.565
<00:26:21.185>but <00:26:21.312>we <00:26:21.439>know <00:26:21.566>that <00:26:21.694>not <00:26:21.821>everyone <00:26:21.948>has <00:26:22.075>the <00:26:22.203>capacity <00:26:22.330>to <00:26:22.457>build <00:26:22.585>all

557
00:26:24.565 --> 00:26:26.445
<00:26:24.565>of <00:26:24.915>this <00:26:25.265>heavy <00:26:25.615>voice <00:26:25.965>infrastructure.

558
00:26:27.185 --> 00:26:29.725
<00:26:27.185>So <00:26:27.385>we <00:26:27.585>have <00:26:27.784>this <00:26:27.985>umbrella <00:26:28.185>of <00:26:28.385>a <00:26:28.585>bunch

559
00:26:29.725 --> 00:26:31.885
<00:26:29.725>of <00:26:30.074>different <00:26:30.425>AI <00:26:30.774>um <00:26:31.125>products.

560
00:26:31.885 --> 00:26:33.685
<00:26:31.885>But <00:26:32.001>the <00:26:32.118>one <00:26:32.235>that <00:26:32.351>I <00:26:32.468>just <00:26:32.585>want <00:26:32.701>to <00:26:32.818>talk <00:26:32.935>a <00:26:33.051>little <00:26:33.168>bit <00:26:33.285>about

561
00:26:33.685 --> 00:26:34.805
<00:26:33.685>is <00:26:34.189>conversation <00:26:34.693>relay.

562
00:26:34.965 --> 00:26:37.965
<00:26:34.965>Conversation <00:26:35.198>relay <00:26:35.431>takes <00:26:35.665>speech <00:26:35.898>to <00:26:36.131>text, <00:26:36.365>text

563
00:26:37.985 --> 00:26:40.965
<00:26:37.985>to <00:26:38.218>speech <00:26:38.451>interruption <00:26:38.685>handling <00:26:38.918>and <00:26:39.151>some <00:26:39.385>orchestration.

564
00:26:41.395 --> 00:26:43.045
<00:26:41.395>It's <00:26:41.628>out <00:26:41.861>of <00:26:42.095>the <00:26:42.328>box <00:26:42.561>for <00:26:42.795>you.

565
00:26:43.625 --> 00:26:46.365
<00:26:43.625>And <00:26:43.765>what <00:26:43.905>we <00:26:44.045>do <00:26:44.185>is <00:26:44.325>we <00:26:44.465>handle <00:26:44.605>all <00:26:44.745>of <00:26:44.885>that <00:26:45.025>audio

566
00:26:46.745 --> 00:26:49.965
<00:26:46.745>and <00:26:46.885>we <00:26:47.024>just <00:26:47.165>fire <00:26:47.304>over <00:26:47.445>web <00:26:47.584>sockets, <00:26:47.725>text <00:26:47.864>tokens <00:26:48.004>at <00:26:48.145>you.

567
00:26:50.225 --> 00:26:51.645
<00:26:50.225>You <00:26:50.437>can <00:26:50.650>bring <00:26:50.864>your <00:26:51.077>own <00:26:51.290>N <00:26:51.503>them,

568
00:26:51.665 --> 00:26:53.765
<00:26:51.665>you <00:26:51.820>can <00:26:51.976>use <00:26:52.131>your <00:26:52.287>favorite <00:26:52.442>one, <00:26:52.598>you <00:26:52.753>can <00:26:52.909>switch <00:26:53.065>out

569
00:26:53.985 --> 00:26:55.845
<00:26:53.985>and <00:26:54.218>then <00:26:54.451>just <00:26:54.685>fire <00:26:54.918>text <00:26:55.151>tokens <00:26:55.385>back.

570
00:26:56.185 --> 00:26:57.325
<00:26:56.185>We <00:26:56.441>partner <00:26:56.698>with <00:26:56.954>deep <00:26:57.211>gram

571
00:26:57.325 --> 00:26:59.925
<00:26:57.325>and <00:26:57.558>11 <00:26:57.791>labs <00:26:58.025>to <00:26:58.258>do <00:26:58.491>everything <00:26:58.725>together.

572
00:27:00.345 --> 00:27:03.645
<00:27:00.345>And <00:27:00.545>so <00:27:00.745>you <00:27:00.945>still <00:27:01.145>get <00:27:01.345>super, <00:27:01.545>super <00:27:01.745>fast

573
00:27:04.585 --> 00:27:07.765
<00:27:04.585>AI <00:27:04.785>voice <00:27:04.985>agents <00:27:05.185>and <00:27:05.385>you <00:27:05.585>can <00:27:05.785>have <00:27:05.985>interruptions.

574
00:27:07.785 --> 00:27:10.605
<00:27:07.785>You <00:27:07.940>will <00:27:08.096>literally <00:27:08.251>have <00:27:08.407>like, <00:27:08.562>this <00:27:08.718>is <00:27:08.873>the <00:27:09.029>sentence <00:27:09.185>that,

575
00:27:10.665 --> 00:27:12.605
<00:27:10.665>or <00:27:10.865>not <00:27:11.065>even <00:27:11.264>sentence <00:27:11.465>segment <00:27:11.665>of <00:27:11.865>the <00:27:12.065>sentence

576
00:27:12.605 --> 00:27:13.805
<00:27:12.605>where <00:27:13.145>they <00:27:13.685>interrupted.

577
00:27:13.915 --> 00:27:15.565
<00:27:13.915>This <00:27:14.148>is <00:27:14.381>the <00:27:14.615>time <00:27:14.848>that <00:27:15.081>they <00:27:15.315>interrupted.

578
00:27:15.585 --> 00:27:18.965
<00:27:15.585>You <00:27:15.785>can <00:27:15.985>decide <00:27:16.185>to <00:27:16.385>play <00:27:16.585>prerecorded <00:27:16.785>voice <00:27:16.985>interstitials.

579
00:27:18.965 --> 00:27:20.365
<00:27:18.965>So <00:27:19.175>you <00:27:19.385>don't <00:27:19.595>need <00:27:19.805>to <00:27:20.014>generate <00:27:20.225>them.

580
00:27:20.535 --> 00:27:22.565
<00:27:20.535>There <00:27:20.768>is <00:27:21.001>so <00:27:21.235>much <00:27:21.468>you <00:27:21.701>can <00:27:21.935>do.

581
00:27:23.155 --> 00:27:25.765
<00:27:23.155>This <00:27:23.295>is <00:27:23.435>an <00:27:23.575>example <00:27:23.715>of <00:27:23.855>kind <00:27:23.995>of <00:27:24.135>the <00:27:24.274>things <00:27:24.415>you'll <00:27:24.555>have.

582
00:27:25.765 --> 00:27:27.645
<00:27:25.765>You'll <00:27:25.965>have <00:27:26.165>an <00:27:26.365>inbound <00:27:26.565>pool <00:27:26.765>with <00:27:26.965>a <00:27:27.165>setup

583
00:27:27.665 --> 00:27:29.525
<00:27:27.665>during <00:27:27.898>the <00:27:28.131>call <00:27:28.365>you'll <00:27:28.598>get <00:27:28.831>voice <00:27:29.065>prompts

584
00:27:29.745 --> 00:27:33.085
<00:27:29.745>and <00:27:29.861>if <00:27:29.978>you <00:27:30.094>get <00:27:30.211>an <00:27:30.328>interrupt, <00:27:30.445>you <00:27:30.561>get <00:27:30.678>a <00:27:30.794>voice <00:27:30.911>prompt <00:27:31.028>with <00:27:31.145>um,

585
00:27:33.265 --> 00:27:34.605
<00:27:33.265>during <00:27:33.437>an <00:27:33.609>interrupt <00:27:33.781>you <00:27:33.954>get <00:27:34.126>a <00:27:34.298>voice <00:27:34.471>prompt

586
00:27:34.625 --> 00:27:36.125
<00:27:34.625>and <00:27:34.895>you <00:27:35.165>also, <00:27:35.435>this <00:27:35.705>is <00:27:35.975>incorrect.

587
00:27:36.285 --> 00:27:38.245
<00:27:36.285>I <00:27:36.518>just <00:27:36.751>realized <00:27:36.985>there's <00:27:37.218>missing <00:27:37.451>information <00:27:37.685>about

588
00:27:38.595 --> 00:27:39.765
<00:27:38.595>what <00:27:39.121>it <00:27:39.648>interrupted.

589
00:27:40.355 --> 00:27:42.725
<00:27:40.355>Alright, <00:27:40.555>that <00:27:40.755>was <00:27:40.955>a <00:27:41.155>lot. <00:27:41.355>It's <00:27:41.555>like <00:27:41.755>Christmas.

590
00:27:42.785 --> 00:27:45.565
<00:27:42.785>But <00:27:42.985>with <00:27:43.185>more <00:27:43.385>me, <00:27:43.585>I <00:27:43.785>know <00:27:43.985>I <00:27:44.185>went

591
00:27:45.565 --> 00:27:47.405
<00:27:45.565>through <00:27:45.915>this <00:27:46.265>really, <00:27:46.615>really <00:27:46.965>fast.

592
00:27:47.545 --> 00:27:48.725
<00:27:47.545>And <00:27:47.757>if <00:27:47.969>you <00:27:48.182>have <00:27:48.394>more <00:27:48.607>questions,

593
00:27:48.745 --> 00:27:50.165
<00:27:48.745>please <00:27:49.000>come <00:27:49.256>to <00:27:49.511>the <00:27:49.767>Twilio <00:27:50.023>booth.

594
00:27:50.345 --> 00:27:52.405
<00:27:50.345>We <00:27:50.545>can <00:27:50.745>show <00:27:50.945>you <00:27:51.145>demos <00:27:51.345>of <00:27:51.545>conversation <00:27:51.745>really

595
00:27:52.405 --> 00:27:53.805
<00:27:52.405>that <00:27:52.562>it <00:27:52.720>didn't <00:27:52.877>get <00:27:53.035>to <00:27:53.192>show <00:27:53.350>to <00:27:53.507>you <00:27:53.665>today.

596
00:27:54.185 --> 00:27:58.445
<00:27:54.185>But <00:27:54.292>my <00:27:54.400>whole <00:27:54.508>goal <00:27:54.615>is <00:27:54.723>to <00:27:54.831>tell <00:27:54.938>you <00:27:55.046>that <00:27:55.154>you <00:27:55.261>can <00:27:55.369>be <00:27:55.477>Iron <00:27:55.585>Man.

597
00:27:58.745 --> 00:28:02.845
<00:27:58.745>You <00:27:58.919>can <00:27:59.094>build <00:27:59.270>a <00:27:59.445>future <00:27:59.620>of <00:27:59.794>voice <00:27:59.969>AI <00:28:00.145>agents

598
00:28:02.995 --> 00:28:05.645
<00:28:02.995>that <00:28:03.344>feel <00:28:03.695>more <00:28:04.044>like <00:28:04.395>Jarvis.

599
00:28:06.095 --> 00:28:09.085
<00:28:06.095>Thank <00:28:06.202>you <00:28:06.310>so <00:28:06.418>much. <00:28:06.525>I <00:28:06.633>hope <00:28:06.741>you <00:28:06.848>have <00:28:06.956>a <00:28:07.064>great <00:28:07.171>rest <00:28:07.279>of <00:28:07.387>the <00:28:07.495>day

600
00:28:09.085 --> 00:28:09.765
<00:28:09.085>and <00:28:09.238>I'll <00:28:09.391>see <00:28:09.544>you <00:28:09.697>soon.