Cappuccino with HR • Nov 27, 2025

Building Employee Experience Through Everyday Interactions

Rudi Bauer , Andreas Mayer

Stop romanticizing the workplace. Treat employee experience as a powerful productivity engine. Learn how assuming positive intent can slash restrictive HR approvals by 75 percent.

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#1 about 10 min

Defining employee experience and its business value

Employee experience encompasses all workplace interactions and directly drives business productivity rather than just happiness.

#2 about 7 min

Eliminating HR bureaucracy and trusting employees

Simplifying HR workflows involves replacing restrictive control measures with trust-based policies and backend sample checks.

#3 about 5 min

Implementing self-service tools and internal chatbots

Transitioning to automated tools for transactional queries requires proactively managing demographic resistance to self-service systems.

#4 about 3 min

Preserving human touch points for critical life moments

Automating routine requests frees up HR personnel to provide empathetic support during significant life events.

#5 about 6 min

The future impact of generative AI on HR roles

Generative AI will eventually automate transactional tasks while creating new strategic focuses in governance and wellbeing.

#6 about 4 min

Balancing hyper-personalization and standardized HR processes

Scaling equitable employee experiences across global teams requires balancing individualized expectations against standardized business metrics.

#7 about 8 min

Reframing the employment contract to create mutual value

Grounding workplace benefits in commercial reality removes the pressure to artificially inflate company culture while fostering mutual accountability.

Matching moments

3:36 min

Sustaining HR credibility through direct AI technological proficiency

Rudi Bauer

Rudi Bauer +1 · Cappuccino with HR

3:54 min

Leveraging generative AI to create human moments

Rudi Bauer

Rudi Bauer +1 · Cappuccino with HR

3:19 min

Automating repetitive HR and administrative tasks using artificial intelligence

Rudi Bauer

Rudi Bauer +1 · Cappuccino with HR

1:22 min

Preparing human resources teams for generative and agentic AI

Rudi Bauer

Rudi Bauer +1 · Cappuccino with HR

3:16 min

Using artificial intelligence to optimize human moments

Rudi Bauer

Rudi Bauer +1 · Cappuccino with HR

1:21 min

Establishing employee experience as an independent strategic discipline

Rudi Bauer

Rudi Bauer +1 · Cappuccino with HR

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Upcoming sessions on this topic

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September 24, 2026 · 14:50–15:20

Stage 5

Travel’s AI-Powered Shift: How Expedia Group Is Building in the AI Era

Debashis Saha, Julia Elliott

Debashis Saha

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World Congress 2026 North America

September 25, 2026 · 16:50–17:20

Outdoor Stage

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Staff Technical Program Manager at Google

Ajita Kanchivakam Ananth

World Congress 2026 North America

September 24, 2026 · 10:20–10:50

Outdoor Stage

From Candidate Experience to Competitive Advantage

Brittany Pollari

Senior Talent Partner at Awin

Brittany Pollari

World Congress 2026 North America

September 24, 2026 · 16:50–17:20

Stage 1

The Agentic Enterprise: Orchestrating People, AI and Sovereignty

Sebastian Kister

Awarded global thought leader, ecosystem builder, Transformation Evangelist & Audi AG's former Team Lead for Container Competence Center, Platforms & Operations

Sebastian Kister

World Congress 2026 North America

September 24, 2026 · 16:10–16:40

Stage 6

The Reality of AI Adoption in Enterprises

Priyanka Vergadia

Cloud and AI expert @Microsoft, previously lead Devrel @Google

Priyanka Vergadia

World Congress 2026 North America

September 25, 2026 · 11:00–11:30

Tech Leaders Stage

Building Enterprise Software for AI Agents

Gil Feig, Sachin Kaura, James Watters

Gil Feig

Sachin Kaura

James Watters

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