> Markdown version of [/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey?t=334](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey?t=334). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # What If We Designed Employee Experience Like a Customer Journey? What happens when HR adopts a product mindset? Discover how treating the employee lifecycle like a customer journey eliminates friction, removes bias, and builds a thriving workplace. - **Speakers:** [Rudi Bauer](https://www.wearedevelopers.com/@rudi-bauer), Frank Spillers - **Event:** Cappuccino with HR - **Published:** March 5, 2026 - **Duration:** 41:01 - **URL:** https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey - **Thumbnail URL:** https://customer-goifxnzhrq3d0d54.cloudflarestream.com/bf5e1e8d8c70a06bd8a4f4dccc81501b/thumbnails/thumbnail.jpg?time=223415ms ## Access Playback and chapters for this video are available with a Free account. ## Related Moments - [Applying user experience design principles to candidate journeys](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee) (from "What 2025 Taught Us: A Year-End Special with Hung Lee") - **Thumbnail URL:** https://customer-goifxnzhrq3d0d54.cloudflarestream.com/d08cf92d64e6cbe84776c2188a2dff85/thumbnails/thumbnail.jpg?time=247093ms - [Sustaining HR credibility through direct AI technological proficiency](https://www.wearedevelopers.com/videos/1813-empowering-people-in-a-digital-world-hr-s-next-big-chapter) (from "Empowering People in a Digital World: HR’s Next Big Chapter") - **Thumbnail URL:** https://customer-goifxnzhrq3d0d54.cloudflarestream.com/644d6c7ee9ca3455859a468947fff1fc/thumbnails/thumbnail.jpg?time=107475ms - [Testing AI tools on real human resources challenges](https://www.wearedevelopers.com/videos/1473-ai-or-ko-is-hr-ever-going-to-use-intelligent-technology) (from "AI or KO: Is HR ever going to use intelligent technology?") - **Thumbnail URL:** https://customer-goifxnzhrq3d0d54.cloudflarestream.com/262f3fc5c40ef625098b0b29a5df44c4/thumbnails/thumbnail.jpg?time=30000ms - [Developing new skill sets for human resources professionals](https://www.wearedevelopers.com/videos/1874-would-you-buy-your-own-hr-a-product-mindset-for-people-leaders) (from "Would You Buy Your Own HR? A Product Mindset for People Leaders") - **Thumbnail URL:** https://customer-goifxnzhrq3d0d54.cloudflarestream.com/630eac94aa22c8b108943c34a3ed97e7/thumbnails/thumbnail.jpg?time=23460ms - [Using artificial intelligence to individualize employee development platforms](https://www.wearedevelopers.com/videos/1755-turning-people-strategy-into-a-transformation-engine) (from "Turning People Strategy into a Transformation Engine") - **Thumbnail URL:** https://customer-goifxnzhrq3d0d54.cloudflarestream.com/34f4f2427a6844dc8d2fe6353a9df001/thumbnails/thumbnail.jpg?time=244910ms - [Moving past buzzwords to solve real organizational human problems](https://www.wearedevelopers.com/videos/1356-from-learning-to-leading-why-hr-needs-a-chatgpt-license) (from "From Learning to Leading: Why HR Needs a ChatGPT License") - **Thumbnail URL:** https://customer-goifxnzhrq3d0d54.cloudflarestream.com/4520c6a045ba1681c0f992508a217a3b/thumbnails/thumbnail.jpg?time=217385ms ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [How to Lead Quality Teams Through AI Transformation](https://www.wearedevelopers.com/magazine/791-how-to-lead-quality-teams-through-ai-transformation) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) ## Related Jobs - [Senior Web Software Architect, AI Experiences](https://www.wearedevelopers.com/jobs/ext/4523834-senior-web-software-architect-ai-experiences) at **TeamViewer Germany GmbH** - [Principal AI Forward Deployed Engineer](https://www.wearedevelopers.com/jobs/48531-principal-ai-forward-deployed-engineer) at **Expedia** - [Senior UX-Designer:in BundesMessenger](https://www.wearedevelopers.com/jobs/ext/4496138-senior-ux-designer-in-bundesmessenger) at **BWI GmbH** - [Interim Change Manager](https://www.wearedevelopers.com/jobs/ext/2436689-interim-change-manager) at **ZEISS Group** - [UX-Designer:in BundesMessenger](https://www.wearedevelopers.com/jobs/ext/4501653-ux-designer-in-bundesmessenger) at **BWI GmbH** - [Senior AI Engineer (all genders welcome) - Developer Productivity & SDLC](https://www.wearedevelopers.com/jobs/ext/4042368-senior-ai-engineer-all-genders-welcome-developer-productivity-sdlc) at **Rosenxt Group**