WEBVTT

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<00:00:02.280>Hey <00:00:02.420>everyone, <00:00:02.559>I'm <00:00:02.699>Tomasz <00:00:02.840>Kacala, <00:00:02.979>data <00:00:03.119>solutions <00:00:03.260>manager <00:00:03.399>at <00:00:03.539>Connectis, <00:00:03.679>and

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<00:00:06.260>together <00:00:06.460>with <00:00:06.660>Alexandra <00:00:06.859>Mihai, <00:00:07.060>senior <00:00:07.260>data <00:00:07.460>engineer, <00:00:07.660>and

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<00:00:10.060>Marina <00:00:10.215>Stefan, <00:00:10.371>data <00:00:10.526>scientist, <00:00:10.682>we <00:00:10.837>will <00:00:10.993>demonstrate <00:00:11.148>how <00:00:11.304>the <00:00:11.460>conversational

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<00:00:14.080>AI <00:00:14.255>and <00:00:14.430>Microsoft <00:00:14.605>Data <00:00:14.780>Agent <00:00:14.955>turn <00:00:15.129>data <00:00:15.305>into <00:00:15.480>action.

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<00:00:17.620>The <00:00:17.760>name <00:00:17.900>of <00:00:18.040>our <00:00:18.180>topic <00:00:18.320>is <00:00:18.460>Conversational <00:00:18.600>AI <00:00:18.740>Meets <00:00:18.880>Microsoft <00:00:19.020>Data

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<00:00:21.500>Agents <00:00:21.850>to <00:00:22.200>Improve <00:00:22.550>Customers' <00:00:22.900>Experience.

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<00:00:24.100>You <00:00:24.300>will <00:00:24.500>see <00:00:24.700>how <00:00:24.900>an <00:00:25.100>expiring <00:00:25.300>subscription <00:00:25.500>automatically

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<00:00:27.960>triggers <00:00:28.240>a <00:00:28.520>personalized <00:00:28.800>AI-powered <00:00:29.080>voice <00:00:29.360>interaction.

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<00:00:33.200>Let's <00:00:33.375>start <00:00:33.550>with <00:00:33.725>the <00:00:33.900>problem. <00:00:34.075>In <00:00:34.250>many <00:00:34.425>subscriptions-based <00:00:34.600>businesses,

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<00:00:37.140>engagement <00:00:37.340>is <00:00:37.540>still <00:00:37.740>reactive. <00:00:37.940>Notifications <00:00:38.140>are <00:00:38.340>often <00:00:38.540>sent

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<00:00:40.940>through <00:00:41.114>email <00:00:41.290>or <00:00:41.464>SMS, <00:00:41.640>but <00:00:41.815>these <00:00:41.989>channels <00:00:42.165>are <00:00:42.339>easy

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<00:00:44.820>to <00:00:44.975>miss <00:00:45.131>and <00:00:45.286>rarely <00:00:45.442>feel <00:00:45.597>personal. <00:00:45.753>The <00:00:45.908>business <00:00:46.064>impact <00:00:46.220>is

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<00:00:48.800>clear. <00:00:48.955>Late <00:00:49.111>renewals <00:00:49.266>increase <00:00:49.422>revenue <00:00:49.577>loss <00:00:49.733>and <00:00:49.888>churn <00:00:50.044>risk, <00:00:50.199>and

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<00:00:52.820>the <00:00:52.960>customer <00:00:53.100>interaction <00:00:53.240>layer. <00:00:53.380>This <00:00:53.520>is <00:00:53.660>why <00:00:53.800>we <00:00:53.940>summarize <00:00:54.080>the <00:00:54.220>challenge

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<00:00:57.040>with <00:00:57.214>one <00:00:57.390>clear <00:00:57.565>statement: <00:00:57.740>communication <00:00:57.915>is <00:00:58.089>reactive <00:00:58.265>but <00:00:58.440>not

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<00:01:01.010>intelligent. <00:01:01.184>Our <00:01:01.360>objective <00:01:01.535>is <00:01:01.710>to <00:01:01.885>turn <00:01:02.059>data <00:01:02.235>into <00:01:02.410>real-time

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<00:01:04.720>conversations. <00:01:04.953>So <00:01:05.186>instead <00:01:05.420>of <00:01:05.653>treating <00:01:05.886>analytics <00:01:06.120>as

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<00:01:08.539>something <00:01:08.714>passive, <00:01:08.889>like <00:01:09.065>reports <00:01:09.240>or <00:01:09.414>dashboards, <00:01:09.589>we <00:01:09.764>want <00:01:09.940>data

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<00:01:12.430>to <00:01:12.630>directly <00:01:12.830>trigger <00:01:13.030>an <00:01:13.230>action. <00:01:13.430>In <00:01:13.630>this <00:01:13.830>scenario,

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<00:01:15.780>subscription <00:01:15.955>data <00:01:16.130>becomes <00:01:16.305>the <00:01:16.480>signal, <00:01:16.655>and <00:01:16.830>AI <00:01:17.005>becomes <00:01:17.180>the

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<00:01:19.600>decision <00:01:19.774>layer, <00:01:19.949>and <00:01:20.125>voice <00:01:20.300>becomes <00:01:20.475>the <00:01:20.649>customer <00:01:20.824>experience <00:01:21.000>channel.

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<00:01:23.780>The <00:01:23.935>result <00:01:24.091>is <00:01:24.246>more <00:01:24.402>proactive <00:01:24.557>outreach, <00:01:24.713>better <00:01:24.868>timing, <00:01:25.024>and <00:01:25.180>the

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<00:01:27.480>customer <00:01:27.680>interaction <00:01:27.880>that <00:01:28.080>feels <00:01:28.280>more <00:01:28.480>natural <00:01:28.680>and <00:01:28.880>useful.

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<00:01:30.980>To <00:01:31.135>make <00:01:31.291>that <00:01:31.446>possible, <00:01:31.602>we <00:01:31.757>combine <00:01:31.913>several <00:01:32.068>services <00:01:32.224>into <00:01:32.380>one

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<00:01:35.080>end-to-end <00:01:35.280>architecture. <00:01:35.480>Here <00:01:35.679>you <00:01:35.880>can <00:01:36.080>see <00:01:36.280>the <00:01:36.480>full

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<00:01:38.860>solution <00:01:39.015>architecture. <00:01:39.171>At <00:01:39.326>the <00:01:39.482>high <00:01:39.637>level, <00:01:39.793>the <00:01:39.948>flow <00:01:40.104>is <00:01:40.260>simple.

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<00:01:42.620>Data <00:01:42.820>is <00:01:43.020>stored <00:01:43.220>and <00:01:43.420>refreshed <00:01:43.620>in <00:01:43.820>Microsoft <00:01:44.020>Fabric.

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<00:01:45.680>Azure <00:01:45.880>AI <00:01:46.080>Foundry <00:01:46.280>acts <00:01:46.480>as <00:01:46.680>a <00:01:46.880>orchestration <00:01:47.080>layer,

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<00:01:49.539>and <00:01:49.820>Logic <00:01:50.100>Apps <00:01:50.380>execute <00:01:50.660>the <00:01:50.940>action.

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<00:01:51.650>And <00:01:51.883>ElevenLabs, <00:01:52.116>as <00:01:52.350>our <00:01:52.583>conversational <00:01:52.816>AI <00:01:53.050>engine,

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<00:01:55.520>delivers <00:01:55.753>the <00:01:55.986>voice <00:01:56.220>interaction <00:01:56.453>with <00:01:56.686>our <00:01:56.920>customers.

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<00:01:58.800>We <00:01:58.955>design <00:01:59.111>that <00:01:59.266>stack <00:01:59.422>so <00:01:59.577>each <00:01:59.733>component <00:01:59.888>has <00:02:00.044>a <00:02:00.200>clear

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<00:02:02.260>responsibility. <00:02:02.387>Alexandra, <00:02:02.514>could <00:02:02.641>you <00:02:02.769>tell <00:02:02.896>us <00:02:03.023>a <00:02:03.150>little <00:02:03.278>bit <00:02:03.405>about <00:02:03.532>this <00:02:03.660>architecture?

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<00:02:06.660>Of <00:02:06.776>course. <00:02:06.893>Microsoft <00:02:07.009>Fabric <00:02:07.126>starts <00:02:07.243>by <00:02:07.360>storing <00:02:07.476>and <00:02:07.593>preparing <00:02:07.710>the <00:02:07.826>data <00:02:07.943>within <00:02:08.060>a

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<00:02:10.660>lakehouse <00:02:10.835>architecture, <00:02:11.009>ensuring <00:02:11.185>that <00:02:11.359>all <00:02:11.535>data <00:02:11.710>is <00:02:11.885>centralized <00:02:12.060>with

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<00:02:14.360>structure <00:02:14.710>and <00:02:15.060>ready <00:02:15.410>for <00:02:15.760>analysis.

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<00:02:16.340>This <00:02:16.495>provides <00:02:16.651>a <00:02:16.806>reliable <00:02:16.962>foundation <00:02:17.117>that <00:02:17.273>keeps <00:02:17.428>everything <00:02:17.584>consistent <00:02:17.740>and

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<00:02:20.260>easy <00:02:20.367>to <00:02:20.475>manage. <00:02:20.583>On <00:02:20.690>top <00:02:20.798>of <00:02:20.906>this, <00:02:21.013>we <00:02:21.121>have <00:02:21.229>the <00:02:21.336>Fabric <00:02:21.444>Data <00:02:21.552>Agent <00:02:21.660>that

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<00:02:24.180>exposes <00:02:24.380>structured <00:02:24.580>access <00:02:24.780>to <00:02:24.980>the <00:02:25.180>data, <00:02:25.380>allowing <00:02:25.580>AI

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<00:02:27.640>systems <00:02:27.767>to <00:02:27.894>interact <00:02:28.021>with <00:02:28.149>it <00:02:28.276>in <00:02:28.403>a <00:02:28.530>simple <00:02:28.658>and <00:02:28.785>intuitive <00:02:28.912>way <00:02:29.040>without

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<00:02:31.520>needing <00:02:31.695>to <00:02:31.870>deal <00:02:32.045>with <00:02:32.220>complex <00:02:32.395>queries <00:02:32.570>or <00:02:32.745>underlying <00:02:32.920>technical

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<00:02:35.040>details. <00:02:35.215>Building <00:02:35.390>further <00:02:35.565>on <00:02:35.739>this <00:02:35.915>layer, <00:02:36.090>Azure <00:02:36.265>AI <00:02:36.440>Foundry

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<00:02:38.920>acts <00:02:39.075>as <00:02:39.231>the <00:02:39.386>orchestration <00:02:39.542>engine, <00:02:39.697>analyzing <00:02:39.853>the <00:02:40.008>available <00:02:40.164>data <00:02:40.320>and

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<00:02:42.520>intelligently <00:02:42.660>deciding <00:02:42.800>what <00:02:42.940>action <00:02:43.080>should <00:02:43.220>be <00:02:43.360>taken <00:02:43.500>based <00:02:43.640>on <00:02:43.780>the <00:02:43.920>context

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<00:02:46.540>and <00:02:46.695>intent. <00:02:46.851>Once <00:02:47.006>a <00:02:47.162>decision <00:02:47.317>is <00:02:47.473>made, <00:02:47.628>Logic <00:02:47.784>Apps <00:02:47.940>seamlessly

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<00:02:50.500>take <00:02:50.675>over <00:02:50.850>to <00:02:51.025>execute <00:02:51.200>those <00:02:51.375>actions, <00:02:51.550>integrating <00:02:51.725>with <00:02:51.900>other

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<00:02:54.079>systems <00:02:54.279>where <00:02:54.480>needed. <00:02:54.679>Finally, <00:02:54.880>ElevenLabs <00:02:55.079>enhances <00:02:55.279>the <00:02:55.480>user

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<00:02:58.140>experience <00:02:58.315>by <00:02:58.489>delivering <00:02:58.665>the <00:02:58.839>output <00:02:59.015>through <00:02:59.190>natural <00:02:59.364>voice <00:02:59.540>interaction,

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<00:03:01.920>creating <00:03:02.095>a <00:03:02.269>smooth, <00:03:02.445>responsive, <00:03:02.619>and <00:03:02.795>fully <00:03:02.970>connected <00:03:03.144>end-to-end <00:03:03.320>solution.

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<00:03:05.700>Yes. <00:03:05.839>So <00:03:05.980>once <00:03:06.119>the <00:03:06.260>data <00:03:06.399>is <00:03:06.540>available, <00:03:06.679>Azure <00:03:06.820>AI <00:03:06.959>Foundry, <00:03:07.100>it

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<00:03:09.640>interprets <00:03:09.779>the <00:03:09.920>signal <00:03:10.059>and <00:03:10.200>decide <00:03:10.339>what <00:03:10.480>to <00:03:10.619>do <00:03:10.760>next, <00:03:10.899>and <00:03:11.040>it

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<00:03:13.860>invokes <00:03:13.976>the <00:03:14.093>right <00:03:14.210>tool. <00:03:14.326>This <00:03:14.443>is <00:03:14.560>the <00:03:14.676>overall <00:03:14.793>solution, <00:03:14.910>and <00:03:15.026>this <00:03:15.143>is <00:03:15.260>the

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<00:03:17.500>architecture <00:03:17.675>which <00:03:17.850>we <00:03:18.025>decided <00:03:18.200>to <00:03:18.375>use <00:03:18.550>in <00:03:18.725>building <00:03:18.900>our

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<00:03:21.260>solution, <00:03:21.459>which <00:03:21.660>will <00:03:21.859>be <00:03:22.060>presented <00:03:22.260>to <00:03:22.459>you <00:03:22.660>shortly.

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<00:03:23.900>The <00:03:24.366>scenario <00:03:24.833>is <00:03:25.300>straightforward.

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<00:03:25.760>Expiring <00:03:26.040>subscription <00:03:26.320>notification <00:03:26.600>to <00:03:26.880>our <00:03:27.160>customers.

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<00:03:29.860>The <00:03:30.035>system <00:03:30.210>detects <00:03:30.385>whose <00:03:30.560>subscription <00:03:30.735>are <00:03:30.910>close <00:03:31.085>to <00:03:31.260>expire,

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<00:03:33.840>for <00:03:33.956>example, <00:03:34.073>within <00:03:34.190>next <00:03:34.306>couple <00:03:34.423>of <00:03:34.540>days, <00:03:34.656>and <00:03:34.773>based <00:03:34.890>on <00:03:35.006>that <00:03:35.123>signal, <00:03:35.240>the

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<00:03:37.640>workflow <00:03:37.815>triggers <00:03:37.989>an <00:03:38.165>outbound <00:03:38.339>AI <00:03:38.515>call <00:03:38.690>to <00:03:38.864>the <00:03:39.040>customer.

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<00:03:41.250>The <00:03:41.366>customer <00:03:41.483>is <00:03:41.600>informed <00:03:41.716>in <00:03:41.833>the <00:03:41.950>natural <00:03:42.066>language, <00:03:42.183>and <00:03:42.300>we <00:03:42.416>can <00:03:42.533>ask <00:03:42.650>the

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<00:03:44.900>questions <00:03:45.055>to <00:03:45.211>that <00:03:45.366>customer <00:03:45.522>and <00:03:45.677>guide <00:03:45.833>that <00:03:45.988>customer <00:03:46.144>into <00:03:46.300>a

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<00:03:48.600>renewal <00:03:48.727>action. <00:03:48.854>So <00:03:48.981>this <00:03:49.109>is <00:03:49.236>not <00:03:49.363>just <00:03:49.490>a <00:03:49.618>reminder, <00:03:49.745>but <00:03:49.872>it's <00:03:50.000>a

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<00:03:52.140>conversation <00:03:52.279>driven <00:03:52.420>by <00:03:52.559>the <00:03:52.700>data. <00:03:52.839>To <00:03:52.980>make <00:03:53.119>that <00:03:53.260>possible, <00:03:53.399>the <00:03:53.540>quality

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<00:03:56.060>and <00:03:56.187>accessibility <00:03:56.314>of <00:03:56.441>the <00:03:56.569>data <00:03:56.696>layer <00:03:56.823>is <00:03:56.950>critical, <00:03:57.078>and <00:03:57.205>Alexandra <00:03:57.332>on <00:03:57.460>the

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<00:04:00.080>next <00:04:00.220>slide <00:04:00.360>will <00:04:00.500>take <00:04:00.640>us <00:04:00.780>through <00:04:00.920>that <00:04:01.060>part <00:04:01.200>of <00:04:01.340>Fabric <00:04:01.480>Data

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Agent.

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<00:04:04.480>The <00:04:04.607>data <00:04:04.734>is <00:04:04.861>first <00:04:04.989>stored <00:04:05.116>in <00:04:05.243>Microsoft <00:04:05.370>Fabrics <00:04:05.498>lakehouse, <00:04:05.625>where <00:04:05.752>it <00:04:05.880>is

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<00:04:07.960>organized, <00:04:08.100>structured, <00:04:08.240>and <00:04:08.380>prepared <00:04:08.520>for <00:04:08.660>use, <00:04:08.800>creating <00:04:08.940>a <00:04:09.080>clean <00:04:09.220>and <00:04:09.360>reliable

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<00:04:12.040>foundation <00:04:12.390>for <00:04:12.739>everything <00:04:13.090>that <00:04:13.440>follows.

70
00:04:14.440 --> 00:04:18.320
<00:04:14.440>On <00:04:14.579>top <00:04:14.720>of <00:04:14.859>this <00:04:15.000>foundation, <00:04:15.140>the <00:04:15.280>Fabric <00:04:15.420>Data <00:04:15.560>Agent <00:04:15.700>introduces <00:04:15.840>an

71
00:04:18.380 --> 00:04:21.721
<00:04:18.380>abstraction <00:04:18.555>layer <00:04:18.730>that <00:04:18.904>simplifies <00:04:19.079>how <00:04:19.255>we <00:04:19.430>interact <00:04:19.605>with <00:04:19.779>structured

72
00:04:21.731 --> 00:04:25.060
<00:04:21.731>data, <00:04:21.964>removing <00:04:22.197>much <00:04:22.431>of <00:04:22.664>the <00:04:22.897>underlying <00:04:23.131>complexity.

73
00:04:25.180 --> 00:04:28.580
<00:04:25.180>As <00:04:25.335>a <00:04:25.491>result, <00:04:25.646>instead <00:04:25.802>of <00:04:25.957>writing <00:04:26.113>complex <00:04:26.268>queries <00:04:26.424>or <00:04:26.580>dealing

74
00:04:28.740 --> 00:04:32.460
<00:04:28.740>directly <00:04:28.856>with <00:04:28.973>the <00:04:29.090>data <00:04:29.206>model, <00:04:29.323>we <00:04:29.440>can <00:04:29.556>simply <00:04:29.673>express <00:04:29.790>our <00:04:29.906>intent <00:04:30.023>in <00:04:30.140>a

75
00:04:32.580 --> 00:04:36.140
<00:04:32.580>more <00:04:32.719>natural <00:04:32.859>way, <00:04:33.000>and <00:04:33.140>the <00:04:33.280>system <00:04:33.419>takes <00:04:33.560>care <00:04:33.700>of <00:04:33.840>retrieving <00:04:33.979>the

76
00:04:36.180 --> 00:04:38.420
<00:04:36.180>relevant <00:04:36.530>contextual <00:04:36.880>information <00:04:37.230>for <00:04:37.580>us.

77
00:04:39.020 --> 00:04:42.820
<00:04:39.020>This <00:04:39.175>makes <00:04:39.331>the <00:04:39.486>entire <00:04:39.642>process <00:04:39.797>more <00:04:39.953>intuitive, <00:04:40.108>efficient, <00:04:40.264>and <00:04:40.419>accessible,

78
00:04:43.140 --> 00:04:46.380
<00:04:43.140>especially <00:04:43.419>when <00:04:43.700>integrating <00:04:43.979>with <00:04:44.260>AI-driven <00:04:44.539>scenarios.

79
00:04:46.580 --> 00:04:50.280
<00:04:46.580>So, <00:04:46.719>for <00:04:46.859>example, <00:04:47.000>we <00:04:47.140>can <00:04:47.280>ask <00:04:47.419>the <00:04:47.560>question <00:04:47.700>to <00:04:47.840>our <00:04:47.979>data,

80
00:04:50.600 --> 00:04:54.560
<00:04:50.600>find <00:04:50.755>customers <00:04:50.911>with <00:04:51.066>subscriptions <00:04:51.222>expiring <00:04:51.377>in <00:04:51.533>seven <00:04:51.688>days, <00:04:51.844>and <00:04:52.000>this

81
00:04:54.620 --> 00:04:56.600
<00:04:54.620>is <00:04:54.900>possible <00:04:55.180>with <00:04:55.460>Fabric <00:04:55.740>Data <00:04:56.020>Agent.

82
00:04:56.740 --> 00:05:00.500
<00:04:56.740>Regarding <00:04:56.915>orchestration, <00:04:57.090>here <00:04:57.265>we <00:04:57.440>have <00:04:57.615>selected <00:04:57.790>the <00:04:57.965>Azure <00:04:58.140>AI

83
00:05:00.540 --> 00:05:04.240
<00:05:00.540>Foundry <00:05:00.695>agent, <00:05:00.851>which <00:05:01.006>is <00:05:01.162>the <00:05:01.317>central <00:05:01.473>intelligence <00:05:01.628>layer <00:05:01.784>of <00:05:01.940>the

84
00:05:04.280 --> 00:05:08.070
<00:05:04.280>solution. <00:05:04.396>In <00:05:04.513>this <00:05:04.630>role, <00:05:04.746>it's <00:05:04.863>not <00:05:04.979>only <00:05:05.096>the <00:05:05.213>access <00:05:05.330>to <00:05:05.446>the <00:05:05.563>data, <00:05:05.679>but

85
00:05:08.120 --> 00:05:10.060
<00:05:08.120>it's <00:05:08.470>also <00:05:08.820>interpreting <00:05:09.170>the <00:05:09.520>situation.

86
00:05:10.200 --> 00:05:13.760
<00:05:10.200>It <00:05:10.340>understand <00:05:10.479>the <00:05:10.620>intent, <00:05:10.760>queries <00:05:10.900>the <00:05:11.039>data <00:05:11.180>agent <00:05:11.320>when <00:05:11.460>needed, <00:05:11.599>it

87
00:05:13.840 --> 00:05:17.760
<00:05:13.840>evaluates <00:05:14.015>the <00:05:14.190>business <00:05:14.364>condition, <00:05:14.539>and <00:05:14.715>decide <00:05:14.890>what <00:05:15.065>should <00:05:15.239>happen

88
00:05:17.980 --> 00:05:21.940
<00:05:17.980>next. <00:05:18.087>In <00:05:18.195>other <00:05:18.303>words, <00:05:18.410>this <00:05:18.518>is <00:05:18.626>the <00:05:18.733>brain <00:05:18.841>of <00:05:18.949>the <00:05:19.056>system, <00:05:19.164>which <00:05:19.272>combines <00:05:19.380>the

89
00:05:21.960 --> 00:05:25.230
<00:05:21.960>customer <00:05:22.135>context <00:05:22.310>with <00:05:22.484>available <00:05:22.659>tools <00:05:22.835>and <00:05:23.010>turn <00:05:23.185>that <00:05:23.359>into

90
00:05:25.420 --> 00:05:29.220
<00:05:25.420>specific <00:05:25.547>action <00:05:25.674>path. <00:05:25.801>And <00:05:25.929>once <00:05:26.056>the <00:05:26.183>agent <00:05:26.310>will <00:05:26.438>decide <00:05:26.565>to <00:05:26.692>do <00:05:26.820>that,

91
00:05:29.560 --> 00:05:32.980
<00:05:29.560>we <00:05:29.687>need <00:05:29.814>to <00:05:29.941>execute <00:05:30.069>it <00:05:30.196>reliably. <00:05:30.323>So <00:05:30.450>Marina <00:05:30.578>will <00:05:30.705>show <00:05:30.832>how <00:05:30.960>that

92
00:05:33.020 --> 00:05:36.160
<00:05:33.020>happens <00:05:33.299>in <00:05:33.580>the <00:05:33.859>action <00:05:34.140>layer. <00:05:34.419>Marina?

93
00:05:36.220 --> 00:05:40.100
<00:05:36.220>Sure. <00:05:36.336>Thank <00:05:36.453>you, <00:05:36.570>Tomasz. <00:05:36.686>We <00:05:36.803>move <00:05:36.920>into <00:05:37.036>the <00:05:37.153>action <00:05:37.270>layer <00:05:37.386>powered <00:05:37.503>by <00:05:37.620>your

94
00:05:40.340 --> 00:05:43.760
<00:05:40.340>Azure <00:05:40.456>Logic <00:05:40.573>Apps, <00:05:40.690>and <00:05:40.806>this <00:05:40.923>is <00:05:41.040>really <00:05:41.156>where <00:05:41.273>everything <00:05:41.390>start <00:05:41.506>to <00:05:41.623>come <00:05:41.740>together.

95
00:05:43.940 --> 00:05:47.900
<00:05:43.940>Once <00:05:44.067>AI <00:05:44.194>Foundry <00:05:44.321>triggers <00:05:44.449>the <00:05:44.576>process, <00:05:44.703>Logic <00:05:44.830>Apps <00:05:44.958>picks <00:05:45.085>it <00:05:45.212>up <00:05:45.340>and

96
00:05:47.940 --> 00:05:51.480
<00:05:47.940>takes <00:05:48.080>care <00:05:48.219>of <00:05:48.360>the <00:05:48.500>execution. <00:05:48.640>It <00:05:48.780>runs <00:05:48.920>the <00:05:49.060>workflow <00:05:49.200>behind <00:05:49.340>the

97
00:05:51.580 --> 00:05:55.380
<00:05:51.580>scenes, <00:05:51.755>selecting <00:05:51.930>the <00:05:52.104>right <00:05:52.280>customer <00:05:52.455>context, <00:05:52.630>and <00:05:52.805>calling <00:05:52.979>the

98
00:05:55.480 --> 00:05:58.060
<00:05:55.480>service <00:05:55.680>that <00:05:55.880>will <00:05:56.080>actually <00:05:56.280>start <00:05:56.480>the <00:05:56.680>voice <00:05:56.880>interaction.

99
00:05:58.250 --> 00:06:02.180
<00:05:58.250>So <00:05:58.377>instead <00:05:58.504>of <00:05:58.631>just <00:05:58.759>identifying <00:05:58.886>what <00:05:59.013>needs <00:05:59.140>to <00:05:59.268>happen, <00:05:59.395>this <00:05:59.522>layer <00:05:59.650>is

100
00:06:02.300 --> 00:06:04.140
<00:06:02.300>responsible <00:06:02.650>for <00:06:03.000>making <00:06:03.350>it <00:06:03.700>happen.

101
00:06:04.270 --> 00:06:06.640
<00:06:04.270>And <00:06:04.503>what's <00:06:04.736>really <00:06:04.969>important <00:06:05.203>here <00:06:05.436>is <00:06:05.669>reliability.

102
00:06:06.880 --> 00:06:10.720
<00:06:06.880>Everything <00:06:07.007>runs <00:06:07.134>in <00:06:07.261>a <00:06:07.389>controlled, <00:06:07.516>traceable <00:06:07.643>way, <00:06:07.770>which <00:06:07.898>means <00:06:08.025>we <00:06:08.152>can <00:06:08.280>connect

103
00:06:10.820 --> 00:06:14.520
<00:06:10.820>systems, <00:06:10.995>execute <00:06:11.170>actions, <00:06:11.344>and <00:06:11.520>keep <00:06:11.695>full <00:06:11.870>visibility <00:06:12.045>over <00:06:12.219>the

104
00:06:14.560 --> 00:06:18.260
<00:06:14.560>process. <00:06:14.687>And <00:06:14.814>once <00:06:14.941>that <00:06:15.069>workflow <00:06:15.196>is <00:06:15.323>in <00:06:15.450>motion, <00:06:15.578>we <00:06:15.705>get <00:06:15.832>to <00:06:15.960>the

105
00:06:18.280 --> 00:06:21.440
<00:06:18.280>final <00:06:18.479>step, <00:06:18.679>the <00:06:18.880>part <00:06:19.080>the <00:06:19.280>customer <00:06:19.479>actually <00:06:19.679>experiences.

106
00:06:21.800 --> 00:06:25.720
<00:06:21.800>And <00:06:21.955>of <00:06:22.111>course, <00:06:22.266>we <00:06:22.422>have <00:06:22.577>our <00:06:22.733>conversation <00:06:22.888>layer <00:06:23.044>within <00:06:23.200>our

107
00:06:25.820 --> 00:06:29.420
<00:06:25.820>solution, <00:06:26.053>and <00:06:26.286>here <00:06:26.520>we <00:06:26.753>have <00:06:26.986>ElevenLabs <00:06:27.219>Conversational

108
00:06:29.560 --> 00:06:33.500
<00:06:29.560>AI <00:06:29.676>engine. <00:06:29.793>And <00:06:29.910>Marina, <00:06:30.026>could <00:06:30.143>you <00:06:30.260>tell <00:06:30.376>us <00:06:30.493>a <00:06:30.610>little <00:06:30.726>bit <00:06:30.843>more <00:06:30.960>about

109
00:06:33.540 --> 00:06:34.149
<00:06:33.540>this <00:06:34.088>solution?

110
00:06:34.640 --> 00:06:38.240
<00:06:34.640>Yes. <00:06:34.767>This <00:06:34.894>is <00:06:35.021>where <00:06:35.149>the <00:06:35.276>solution <00:06:35.403>becomes <00:06:35.530>real <00:06:35.658>from <00:06:35.785>the <00:06:35.912>customer's <00:06:36.039>perspective.

111
00:06:38.340 --> 00:06:41.460
<00:06:38.340>ElevenLabs <00:06:38.620>handles <00:06:38.900>the <00:06:39.180>voice <00:06:39.460>interaction, <00:06:39.740>taking

112
00:06:41.920 --> 00:06:45.900
<00:06:41.920>everything <00:06:42.047>we <00:06:42.174>have <00:06:42.301>built <00:06:42.429>so <00:06:42.556>far, <00:06:42.683>the <00:06:42.810>logic, <00:06:42.938>the <00:06:43.065>context, <00:06:43.192>and <00:06:43.320>turning

113
00:06:45.920 --> 00:06:49.780
<00:06:45.920>it <00:06:46.095>into <00:06:46.270>live <00:06:46.445>conversation. <00:06:46.620>And <00:06:46.795>this <00:06:46.970>is <00:06:47.145>more <00:06:47.320>than

114
00:06:49.800 --> 00:06:53.440
<00:06:49.800>just <00:06:50.033>text-to-speech. <00:06:50.266>The <00:06:50.500>interaction <00:06:50.733>is <00:06:50.966>dynamic, <00:06:51.200>context-aware,

115
00:06:53.620 --> 00:06:57.280
<00:06:53.620>and <00:06:53.747>responsive. <00:06:53.874>It <00:06:54.001>actually <00:06:54.129>feels <00:06:54.256>like <00:06:54.383>a <00:06:54.510>conversation, <00:06:54.638>not <00:06:54.765>just <00:06:54.892>a <00:06:55.020>system

116
00:06:57.290 --> 00:07:00.780
<00:06:57.290>message. <00:06:57.490>And <00:06:57.690>so <00:06:57.890>instead <00:06:58.090>of <00:06:58.290>sending <00:06:58.490>a <00:06:58.690>simple

117
00:07:00.860 --> 00:07:03.100
<00:07:00.860>reminder, <00:07:01.060>we <00:07:01.260>can <00:07:01.460>say <00:07:01.660>something <00:07:01.860>like, <00:07:02.060>"Hi, <00:07:02.260>John.

118
00:07:03.480 --> 00:07:05.240
<00:07:03.480>Your <00:07:03.760>subscription <00:07:04.040>expires <00:07:04.320>in <00:07:04.600>five <00:07:04.880>days.

119
00:07:05.340 --> 00:07:08.420
<00:07:05.340>Would <00:07:05.440>you <00:07:05.539>like <00:07:05.640>me <00:07:05.739>to <00:07:05.840>help <00:07:05.940>you <00:07:06.039>renew <00:07:06.140>it?" <00:07:06.239>And <00:07:06.340>that's <00:07:06.440>the <00:07:06.539>real <00:07:06.640>shift <00:07:06.739>here.

120
00:07:08.580 --> 00:07:12.140
<00:07:08.580>We <00:07:08.719>are <00:07:08.859>not <00:07:09.000>just <00:07:09.140>notifying <00:07:09.280>users <00:07:09.419>anymore, <00:07:09.560>we <00:07:09.700>are <00:07:09.840>engaging <00:07:09.979>them.

121
00:07:12.340 --> 00:07:16.260
<00:07:12.340>And <00:07:12.467>now <00:07:12.594>let's <00:07:12.721>bring <00:07:12.849>all <00:07:12.976>of <00:07:13.103>these <00:07:13.230>pieces <00:07:13.358>together <00:07:13.485>and <00:07:13.612>see <00:07:13.739>how

122
00:07:16.280 --> 00:07:17.380
<00:07:16.280>it <00:07:16.527>works <00:07:16.775>end <00:07:17.022>to <00:07:17.270>end.

123
00:07:17.600 --> 00:07:21.200
<00:07:17.600>Yes. <00:07:17.775>So <00:07:17.950>this <00:07:18.125>slide <00:07:18.300>presents <00:07:18.475>the <00:07:18.650>complete <00:07:18.825>end-to-end <00:07:19.000>flow.

124
00:07:21.380 --> 00:07:25.220
<00:07:21.380>So <00:07:21.496>from <00:07:21.613>the <00:07:21.730>data <00:07:21.846>to <00:07:21.963>the <00:07:22.080>conversation, <00:07:22.196>and <00:07:22.313>then <00:07:22.430>back <00:07:22.546>to <00:07:22.663>the <00:07:22.780>data.

125
00:07:25.360 --> 00:07:29.240
<00:07:25.360>First, <00:07:25.515>subscription <00:07:25.671>data <00:07:25.826>is <00:07:25.982>updated <00:07:26.137>in <00:07:26.293>Fabric, <00:07:26.448>then <00:07:26.604>Azure <00:07:26.760>AI

126
00:07:29.340 --> 00:07:33.040
<00:07:29.340>Foundry <00:07:29.515>detects <00:07:29.690>the <00:07:29.864>relevant <00:07:30.039>condition, <00:07:30.215>in <00:07:30.390>this <00:07:30.565>case, <00:07:30.739>an

127
00:07:33.120 --> 00:07:36.860
<00:07:33.120>upcoming <00:07:33.320>expiration <00:07:33.520>of <00:07:33.720>subscription, <00:07:33.920>and <00:07:34.120>next, <00:07:34.320>the <00:07:34.520>Foundry

128
00:07:37.000 --> 00:07:40.590
<00:07:37.000>agent <00:07:37.140>queries <00:07:37.280>the <00:07:37.420>Fabric <00:07:37.560>data <00:07:37.700>agent <00:07:37.840>to <00:07:37.980>retrieve <00:07:38.120>the <00:07:38.260>customer <00:07:38.400>and

129
00:07:40.680 --> 00:07:44.500
<00:07:40.680>subscription <00:07:40.835>details. <00:07:40.991>Once <00:07:41.146>the <00:07:41.302>context <00:07:41.457>is <00:07:41.613>ready, <00:07:41.768>it <00:07:41.924>calls <00:07:42.080>Logic

130
00:07:44.560 --> 00:07:47.020
<00:07:44.560>Apps, <00:07:44.840>which <00:07:45.120>triggers <00:07:45.400>the <00:07:45.680>ElevenLabs <00:07:45.960>agent.

131
00:07:47.220 --> 00:07:50.940
<00:07:47.220>The <00:07:47.375>customer <00:07:47.531>receives <00:07:47.686>the <00:07:47.842>AI-powered <00:07:47.997>call, <00:07:48.153>and <00:07:48.308>so <00:07:48.464>what <00:07:48.620>we

132
00:07:51.000 --> 00:07:54.740
<00:07:51.000>have <00:07:51.233>here, <00:07:51.466>it's <00:07:51.700>a <00:07:51.933>closed-loop <00:07:52.166>architecture, <00:07:52.400>data,

133
00:07:54.980 --> 00:07:58.620
<00:07:54.980>decision, <00:07:55.260>action, <00:07:55.540>interaction, <00:07:55.820>and <00:07:56.100>outcome <00:07:56.380>capture.

134
00:07:58.760 --> 00:08:01.140
<00:07:58.760>With <00:07:58.935>that <00:07:59.110>in <00:07:59.284>mind, <00:07:59.460>let's <00:07:59.635>move <00:07:59.810>to <00:07:59.985>the <00:08:00.159>walkthrough.

135
00:08:01.280 --> 00:08:03.600
<00:08:01.280>We <00:08:01.455>will <00:08:01.630>show <00:08:01.804>you <00:08:01.979>how <00:08:02.155>it <00:08:02.330>works <00:08:02.505>in <00:08:02.679>practice.

136
00:08:03.840 --> 00:08:07.480
<00:08:03.840>This <00:08:04.073>is <00:08:04.306>our <00:08:04.539>conversational <00:08:04.773>AI <00:08:05.006>demo <00:08:05.239>orchestrator.

137
00:08:08.000 --> 00:08:11.820
<00:08:08.000>This <00:08:08.140>is <00:08:08.280>AI <00:08:08.420>Foundry <00:08:08.560>agent, <00:08:08.700>which <00:08:08.840>has <00:08:08.980>been <00:08:09.120>configured <00:08:09.260>in <00:08:09.400>AI

138
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<00:08:11.900>Foundry <00:08:12.027>project. <00:08:12.154>And <00:08:12.281>of <00:08:12.409>course, <00:08:12.536>we <00:08:12.663>are <00:08:12.790>planning <00:08:12.918>to <00:08:13.045>ask <00:08:13.172>him <00:08:13.299>a

139
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question,

140
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<00:08:18.360>"Tell <00:08:18.822>me <00:08:19.284>the <00:08:19.746>subscriptions

141
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<00:08:21.440>which <00:08:22.358>are

142
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expiring

143
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<00:08:26.460>in <00:08:26.739>this <00:08:27.018>week,

144
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<00:08:28.680>and <00:08:28.913>call <00:08:29.146>the <00:08:29.380>customers." <00:08:29.613>Before <00:08:29.846>I <00:08:30.080>will

145
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<00:08:32.559>hit <00:08:33.959>Enter,

146
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<00:08:35.799>just <00:08:35.907>to <00:08:36.015>let <00:08:36.123>you <00:08:36.230>know, <00:08:36.338>this <00:08:36.446>is <00:08:36.553>the <00:08:36.661>live <00:08:36.769>demo, <00:08:36.876>so <00:08:36.984>it <00:08:37.092>hasn't <00:08:37.199>been

147
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<00:08:40.299>pre-recorded. <00:08:41.699>Also,

148
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<00:08:43.701>Marina, <00:08:43.876>Aleksandra, <00:08:44.051>and <00:08:44.226>myself, <00:08:44.401>we <00:08:44.576>will <00:08:44.751>receive <00:08:44.926>the <00:08:45.101>calls.

149
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<00:08:47.220>Of <00:08:47.453>course, <00:08:47.686>we've <00:08:47.920>configured <00:08:48.153>our <00:08:48.386>telephony <00:08:48.620>numbers

150
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<00:08:52.080>to <00:08:52.207>be <00:08:52.334>called <00:08:52.461>in. <00:08:52.589>We've <00:08:52.716>configured <00:08:52.843>our <00:08:52.970>records <00:08:53.098>in <00:08:53.225>the <00:08:53.352>database, <00:08:53.480>so

151
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<00:08:56.040>we <00:08:56.256>will <00:08:56.472>be

152
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<00:08:57.340>pretending <00:08:57.806>that <00:08:58.273>we <00:08:58.740>are

153
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<00:09:01.260>the <00:09:01.435>customers <00:09:01.610>for <00:09:01.785>which <00:09:01.960>the <00:09:02.135>subscriptions <00:09:02.310>are <00:09:02.485>expiring <00:09:02.660>in

154
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<00:09:05.260>this <00:09:05.602>week.

155
00:09:06.660 --> 00:09:09.880
<00:09:06.660>So <00:09:06.815>this <00:09:06.971>is <00:09:07.126>the <00:09:07.282>question <00:09:07.437>which <00:09:07.593>is <00:09:07.748>going <00:09:07.904>to <00:09:08.060>our

156
00:09:09.960 --> 00:09:13.540
<00:09:09.960>orchestrator <00:09:10.115>and <00:09:10.271>agent, <00:09:10.426>and <00:09:10.582>now <00:09:10.737>he's <00:09:10.893>connecting <00:09:11.048>with <00:09:11.204>the <00:09:11.360>Fabric

157
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<00:09:15.500>data <00:09:15.850>agent, <00:09:16.200>and <00:09:16.550>he's <00:09:16.900>verifying

158
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<00:09:20.080>in <00:09:20.313>the <00:09:20.546>data <00:09:20.780>which <00:09:21.013>subscriptions <00:09:21.246>are <00:09:21.480>expiring

159
00:09:24.020 --> 00:09:25.600
<00:09:24.020>in <00:09:24.220>this <00:09:24.420>week. <00:09:24.620>And <00:09:24.819>of <00:09:25.020>course, <00:09:25.220>we <00:09:25.420>should

160
00:09:27.240 --> 00:09:31.220
<00:09:27.240>start <00:09:27.415>receiving <00:09:27.590>the <00:09:27.765>calls <00:09:27.940>immediately <00:09:28.115>once <00:09:28.290>he <00:09:28.465>will <00:09:28.640>find

161
00:09:31.280 --> 00:09:32.660
<00:09:31.280>our <00:09:31.590>records <00:09:31.901>in <00:09:32.211>the <00:09:32.521>system.

162
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<00:09:44.840>And <00:09:45.190>you <00:09:45.540>can <00:09:45.890>see <00:09:46.240>that

163
00:09:47.380 --> 00:09:50.760
<00:09:47.380>our <00:09:47.520>records <00:09:47.660>have <00:09:47.800>been <00:09:47.939>displayed. <00:09:48.080>Right <00:09:48.220>now, <00:09:48.360>we <00:09:48.500>are <00:09:48.640>receiving <00:09:48.780>the

164
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<00:09:51.740>phone <00:09:51.867>call <00:09:51.994>into <00:09:52.121>our <00:09:52.249>mobiles, <00:09:52.376>and <00:09:52.503>we <00:09:52.630>are <00:09:52.758>picking <00:09:52.885>up <00:09:53.012>those <00:09:53.140>phones,

165
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<00:09:56.780>and <00:09:56.907>we <00:09:57.034>are <00:09:57.161>starting <00:09:57.289>discussions. <00:09:57.416>Marina, <00:09:57.543>could <00:09:57.670>you <00:09:57.798>put <00:09:57.925>on <00:09:58.052>mute <00:09:58.180>yourself?

166
00:10:00.569 --> 00:10:02.760
<00:10:00.569>... <00:10:00.769>regarding <00:10:00.968>an <00:10:01.169>important <00:10:01.368>matter <00:10:01.569>about <00:10:01.769>your <00:10:01.968>account.

167
00:10:07.120 --> 00:10:10.680
<00:10:07.120>Hello, <00:10:07.260>my <00:10:07.400>name <00:10:07.540>is <00:10:07.680>Shelby <00:10:07.820>AI <00:10:07.960>Agent, <00:10:08.100>and <00:10:08.240>I'm <00:10:08.380>calling <00:10:08.520>from

168
00:10:10.780 --> 00:10:13.540
<00:10:10.780>Company <00:10:10.980>regarding <00:10:11.180>an <00:10:11.380>important <00:10:11.579>matter <00:10:11.780>about <00:10:11.980>your <00:10:12.180>account.

169
00:10:14.100 --> 00:10:15.860
<00:10:14.100>Do <00:10:14.333>you <00:10:14.566>have <00:10:14.800>a <00:10:15.033>moment <00:10:15.266>to <00:10:15.500>speak?

170
00:10:15.960 --> 00:10:17.860
<00:10:15.960>Yes. <00:10:16.426>I <00:10:16.893>can <00:10:17.360>speak.

171
00:10:23.220 --> 00:10:26.440
<00:10:23.220>I'm <00:10:23.336>sorry, <00:10:23.453>I <00:10:23.570>didn't <00:10:23.686>quite <00:10:23.803>catch <00:10:23.920>that. <00:10:24.036>Could <00:10:24.153>you <00:10:24.270>speak <00:10:24.386>up <00:10:24.503>a <00:10:24.620>bit?

172
00:10:26.760 --> 00:10:28.720
<00:10:26.760>I <00:10:26.935>want <00:10:27.110>to <00:10:27.285>make <00:10:27.460>sure <00:10:27.635>I <00:10:27.810>understand <00:10:27.985>you <00:10:28.160>correctly.

173
00:10:29.340 --> 00:10:31.040
<00:10:29.340>Hey, <00:10:29.540>Shelby. <00:10:29.740>Yes, <00:10:29.940>of <00:10:30.140>course, <00:10:30.340>I <00:10:30.540>can <00:10:30.740>speak.

174
00:10:33.780 --> 00:10:37.580
<00:10:33.780>Thank <00:10:33.880>you <00:10:33.980>for <00:10:34.079>confirming. <00:10:34.180>Before <00:10:34.280>we <00:10:34.380>get <00:10:34.480>started, <00:10:34.579>I <00:10:34.680>just <00:10:34.780>need <00:10:34.880>to <00:10:34.980>verify <00:10:35.079>I'm <00:10:35.180>speaking

175
00:10:37.600 --> 00:10:40.980
<00:10:37.600>with <00:10:37.755>the <00:10:37.911>right <00:10:38.066>person. <00:10:38.222>Am <00:10:38.377>I <00:10:38.533>speaking <00:10:38.688>with <00:10:38.844>Tomas <00:10:39.000>Kakala?

176
00:10:41.660 --> 00:10:43.440
<00:10:41.660>Yes. <00:10:41.939>That's <00:10:42.219>my <00:10:42.500>name <00:10:42.780>and <00:10:43.060>surname.

177
00:10:46.180 --> 00:10:48.880
<00:10:46.180>Perfect. <00:10:46.335>Thank <00:10:46.491>you <00:10:46.646>for <00:10:46.802>confirming <00:10:46.957>that, <00:10:47.113>Tomas. <00:10:47.268>I <00:10:47.424>appreciate <00:10:47.579>it.

178
00:10:49.680 --> 00:10:53.620
<00:10:49.680>I'm <00:10:49.807>calling <00:10:49.934>today <00:10:50.061>because <00:10:50.189>your <00:10:50.316>subscription <00:10:50.443>for <00:10:50.570>the <00:10:50.698>AI <00:10:50.825>add-on <00:10:50.952>is <00:10:51.079>approaching

179
00:10:53.660 --> 00:10:57.380
<00:10:53.660>its <00:10:53.747>expiry <00:10:53.834>date, <00:10:53.922>and <00:10:54.010>I <00:10:54.097>wanted <00:10:54.185>to <00:10:54.272>reach <00:10:54.360>out <00:10:54.447>to <00:10:54.535>make <00:10:54.622>sure <00:10:54.709>we <00:10:54.797>can <00:10:54.885>keep <00:10:54.972>your <00:10:55.060>service

180
00:10:57.500 --> 00:10:59.080
<00:10:57.500>active <00:10:57.966>without <00:10:58.433>any <00:10:58.900>interruption.

181
00:10:59.700 --> 00:11:01.780
<00:10:59.700>Is <00:10:59.855>now <00:11:00.011>still <00:11:00.166>a <00:11:00.322>good <00:11:00.477>time <00:11:00.633>to <00:11:00.788>chat <00:11:00.944>about <00:11:01.100>this?

182
00:11:02.440 --> 00:11:04.060
<00:11:02.440>Yes. <00:11:02.790>Let's <00:11:03.140>speak <00:11:03.490>about <00:11:03.840>it.

183
00:11:06.620 --> 00:11:07.460
<00:11:06.620>Great. <00:11:06.998>Thank <00:11:07.376>you.

184
00:11:08.300 --> 00:11:12.290
<00:11:08.300>So <00:11:08.439>Tomas, <00:11:08.579>your <00:11:08.719>AI <00:11:08.859>add-on <00:11:09.000>subscription <00:11:09.140>is <00:11:09.280>set <00:11:09.420>to <00:11:09.560>expire <00:11:09.699>soon,

185
00:11:12.360 --> 00:11:16.080
<00:11:12.360>and <00:11:12.447>we <00:11:12.535>want <00:11:12.622>to <00:11:12.710>make <00:11:12.797>sure <00:11:12.885>you <00:11:12.972>have <00:11:13.060>all <00:11:13.147>the <00:11:13.235>information <00:11:13.322>you <00:11:13.410>need <00:11:13.497>to <00:11:13.585>renew <00:11:13.672>and <00:11:13.760>keep

186
00:11:16.140 --> 00:11:19.900
<00:11:16.140>everything <00:11:16.314>running <00:11:16.490>smoothly. <00:11:16.665>Before <00:11:16.840>we <00:11:17.015>talk <00:11:17.189>about <00:11:17.365>renewal <00:11:17.540>options,

187
00:11:20.300 --> 00:11:22.480
<00:11:20.300>I'd <00:11:20.474>like <00:11:20.650>to <00:11:20.824>understand <00:11:21.000>your <00:11:21.175>situation <00:11:21.349>a <00:11:21.525>bit <00:11:21.699>better.

188
00:11:23.300 --> 00:11:26.700
<00:11:23.300>Is <00:11:23.427>there <00:11:23.554>anything <00:11:23.681>that <00:11:23.809>might <00:11:23.936>prevent <00:11:24.063>you <00:11:24.190>from <00:11:24.318>renewing <00:11:24.445>your <00:11:24.572>subscription <00:11:24.699>right

189
00:11:26.740 --> 00:11:28.440
now?

190
00:11:29.100 --> 00:11:32.540
<00:11:29.100>To <00:11:29.255>be <00:11:29.411>honest, <00:11:29.566>not. <00:11:29.722>Sorry, <00:11:29.877>I <00:11:30.033>just <00:11:30.188>forgotten <00:11:30.344>about <00:11:30.500>that

191
00:11:32.580 --> 00:11:36.190
<00:11:32.580>subscription, <00:11:32.735>and <00:11:32.891>thank <00:11:33.046>you <00:11:33.202>for <00:11:33.357>reminding <00:11:33.513>me <00:11:33.668>with <00:11:33.824>this <00:11:33.980>call.

192
00:11:40.520 --> 00:11:44.060
<00:11:40.520>No <00:11:40.660>need <00:11:40.800>to <00:11:40.939>apologize <00:11:41.079>at <00:11:41.220>all, <00:11:41.360>Tomas. <00:11:41.500>That <00:11:41.640>happens <00:11:41.780>to <00:11:41.920>everyone.

193
00:11:44.480 --> 00:11:46.700
<00:11:44.480>I'm <00:11:44.635>really <00:11:44.791>glad <00:11:44.946>we <00:11:45.102>could <00:11:45.257>reach <00:11:45.413>out <00:11:45.568>and <00:11:45.724>remind <00:11:45.880>you.

194
00:11:47.100 --> 00:11:50.760
<00:11:47.100>So <00:11:47.216>would <00:11:47.333>you <00:11:47.450>be <00:11:47.566>interested <00:11:47.683>in <00:11:47.800>renewing <00:11:47.916>your <00:11:48.033>subscription <00:11:48.150>to <00:11:48.266>keep <00:11:48.383>your <00:11:48.500>AI

195
00:11:50.860 --> 00:11:51.720
<00:11:50.860>add-on <00:11:51.634>active?

196
00:11:52.800 --> 00:11:53.560
<00:11:52.800>Yes, <00:11:53.483>please.

197
00:11:55.900 --> 00:11:58.640
<00:11:55.900>Wonderful, <00:11:56.040>Tomas. <00:11:56.180>I'm <00:11:56.319>glad <00:11:56.459>we <00:11:56.600>can <00:11:56.740>get <00:11:56.880>this <00:11:57.020>sorted <00:11:57.160>for <00:11:57.300>you.

198
00:11:59.030 --> 00:12:02.880
<00:11:59.030>So <00:11:59.146>we <00:11:59.263>have <00:11:59.380>a <00:11:59.496>couple <00:11:59.613>of <00:11:59.730>options <00:11:59.846>available <00:11:59.963>to <00:12:00.079>keep <00:12:00.196>your <00:12:00.313>service <00:12:00.430>going.

199
00:12:02.890 --> 00:12:06.790
<00:12:02.890>You <00:12:02.997>can <00:12:03.105>renew <00:12:03.213>with <00:12:03.320>the <00:12:03.428>AI <00:12:03.536>add-on <00:12:03.643>free <00:12:03.751>plan, <00:12:03.859>or <00:12:03.966>we <00:12:04.074>also <00:12:04.182>have <00:12:04.290>a

200
00:12:06.920 --> 00:12:10.260
<00:12:06.920>30% <00:12:07.075>enterprise <00:12:07.231>save <00:12:07.386>option <00:12:07.542>if <00:12:07.697>you'd <00:12:07.853>like <00:12:08.008>to <00:12:08.164>explore <00:12:08.319>that.

201
00:12:11.100 --> 00:12:13.260
<00:12:11.100>How <00:12:11.255>long <00:12:11.411>would <00:12:11.566>you <00:12:11.722>like <00:12:11.877>to <00:12:12.033>renew <00:12:12.188>your <00:12:12.344>subscription <00:12:12.500>for?

202
00:12:13.300 --> 00:12:16.840
<00:12:13.300>Would <00:12:13.439>three <00:12:13.579>months, <00:12:13.719>six <00:12:13.859>months, <00:12:14.000>or <00:12:14.140>12 <00:12:14.280>months <00:12:14.420>work <00:12:14.560>best <00:12:14.699>for

203
00:12:16.920 --> 00:12:17.860
you?

204
00:12:17.880 --> 00:12:20.560
<00:12:17.880>I <00:12:18.080>can <00:12:18.280>renew <00:12:18.480>for <00:12:18.680>about <00:12:18.880>six <00:12:19.080>months, <00:12:19.280>but

205
00:12:21.600 --> 00:12:25.360
<00:12:21.600>regarding <00:12:21.727>those <00:12:21.854>discounts, <00:12:21.981>could <00:12:22.109>you <00:12:22.236>select <00:12:22.363>for <00:12:22.490>me <00:12:22.618>the <00:12:22.745>most <00:12:22.872>appropriate <00:12:23.000>one?

206
00:12:29.088 --> 00:12:33.028
<00:12:29.088>Of <00:12:29.228>course, <00:12:29.367>Tomas. <00:12:29.507>Based <00:12:29.647>on <00:12:29.788>your <00:12:29.928>needs, <00:12:30.068>I'd <00:12:30.208>recommend <00:12:30.348>the <00:12:30.488>30%

207
00:12:33.068 --> 00:12:36.997
<00:12:33.068>enterprise <00:12:33.223>save <00:12:33.379>option. <00:12:33.534>It <00:12:33.690>gives <00:12:33.845>you <00:12:34.001>great <00:12:34.156>value <00:12:34.312>and <00:12:34.468>helps

208
00:12:37.028 --> 00:12:40.468
<00:12:37.028>you <00:12:37.144>save <00:12:37.261>on <00:12:37.378>your <00:12:37.494>renewal <00:12:37.611>while <00:12:37.728>keeping <00:12:37.844>all <00:12:37.961>the <00:12:38.078>features <00:12:38.194>you <00:12:38.311>need <00:12:38.428>active.

209
00:12:41.028 --> 00:12:44.728
<00:12:41.028>So <00:12:41.144>let <00:12:41.261>me <00:12:41.378>confirm <00:12:41.494>with <00:12:41.611>you, <00:12:41.728>you'd <00:12:41.844>like <00:12:41.961>to <00:12:42.078>renew <00:12:42.194>your <00:12:42.311>AI <00:12:42.428>add-on

210
00:12:44.748 --> 00:12:48.568
<00:12:44.748>subscription <00:12:44.923>for <00:12:45.098>six <00:12:45.273>months <00:12:45.448>with <00:12:45.623>the <00:12:45.798>30% <00:12:45.973>enterprise <00:12:46.148>save

211
00:12:48.628 --> 00:12:50.288
<00:12:48.628>option. <00:12:48.978>Does <00:12:49.328>that <00:12:49.678>sound <00:12:50.028>right?

212
00:12:51.108 --> 00:12:52.987
<00:12:51.108>That <00:12:51.308>sounds <00:12:51.507>good. <00:12:51.708>Let's <00:12:51.907>go <00:12:52.108>with <00:12:52.308>that <00:12:52.507>option.

213
00:12:53.908 --> 00:12:54.308
<00:12:53.908>Thank <00:12:54.268>you.

214
00:12:56.768 --> 00:13:00.568
<00:12:56.768>Excellent, <00:12:56.884>Tomas. <00:12:57.001>I'm <00:12:57.118>so <00:12:57.234>glad <00:12:57.351>we <00:12:57.468>could <00:12:57.584>get <00:12:57.701>this <00:12:57.818>sorted <00:12:57.934>for <00:12:58.051>you <00:12:58.168>today.

215
00:13:00.628 --> 00:13:04.388
<00:13:00.628>So <00:13:00.755>to <00:13:00.882>confirm, <00:13:01.009>you're <00:13:01.137>all <00:13:01.264>set <00:13:01.391>to <00:13:01.518>renew <00:13:01.646>your <00:13:01.773>AI <00:13:01.900>add-on <00:13:02.028>subscription

216
00:13:04.488 --> 00:13:08.228
<00:13:04.488>for <00:13:04.663>six <00:13:04.838>months <00:13:05.013>with <00:13:05.188>the <00:13:05.363>30% <00:13:05.538>enterprise <00:13:05.713>save <00:13:05.888>option.

217
00:13:08.278 --> 00:13:12.068
<00:13:08.278>Your <00:13:08.405>renewal <00:13:08.532>is <00:13:08.659>now <00:13:08.787>complete, <00:13:08.914>and <00:13:09.041>your <00:13:09.168>service <00:13:09.296>will <00:13:09.423>continue <00:13:09.550>without <00:13:09.678>any

218
00:13:12.108 --> 00:13:15.738
<00:13:12.108>interruption. <00:13:12.247>Thank <00:13:12.387>you <00:13:12.527>so <00:13:12.667>much <00:13:12.808>for <00:13:12.948>choosing <00:13:13.088>to <00:13:13.228>renew <00:13:13.367>with <00:13:13.507>us,

219
00:13:16.088 --> 00:13:19.948
<00:13:16.088>and <00:13:16.188>please <00:13:16.288>don't <00:13:16.387>hesitate <00:13:16.488>to <00:13:16.588>reach <00:13:16.688>out <00:13:16.788>if <00:13:16.887>you <00:13:16.988>need <00:13:17.088>anything <00:13:17.188>else <00:13:17.288>in <00:13:17.387>the <00:13:17.488>future.

220
00:13:19.968 --> 00:13:23.828
<00:13:19.968>Have <00:13:20.068>a <00:13:20.168>wonderful <00:13:20.267>day. <00:13:20.367>Thank <00:13:20.468>you <00:13:20.568>so <00:13:20.668>much <00:13:20.767>for <00:13:20.867>choosing <00:13:20.968>to <00:13:21.068>renew <00:13:21.168>with <00:13:21.267>us, <00:13:21.367>and

221
00:13:23.968 --> 00:13:26.628
<00:13:23.968>please <00:13:24.108>don't <00:13:24.247>hesitate <00:13:24.387>to <00:13:24.527>reach <00:13:24.668>out <00:13:24.808>if <00:13:24.948>you <00:13:25.088>need <00:13:25.228>anything <00:13:25.367>else.

222
00:13:26.668 --> 00:13:27.548
<00:13:26.668>Thank <00:13:26.932>you <00:13:27.196>very <00:13:27.460>much.

223
00:13:35.368 --> 00:13:37.728
<00:13:35.368>Okay, <00:13:35.648>so <00:13:35.928>my <00:13:36.208>conversation <00:13:36.488>has <00:13:36.768>finished.

224
00:13:38.178 --> 00:13:41.048
<00:13:38.178>And <00:13:38.411>how <00:13:38.644>about <00:13:38.878>yours, <00:13:39.111>Alexandra <00:13:39.344>and <00:13:39.578>Marina?

225
00:13:42.248 --> 00:13:42.468
Yes.

226
00:13:44.028 --> 00:13:45.408
<00:13:44.028>What <00:13:44.442>was <00:13:44.856>your <00:13:45.270>impression?

227
00:13:47.168 --> 00:13:50.748
<00:13:47.168>So <00:13:47.448>the <00:13:47.728>conversation <00:13:48.008>felt <00:13:48.288>very <00:13:48.568>natural,

228
00:13:50.928 --> 00:13:54.668
<00:13:50.928>like <00:13:51.083>I <00:13:51.239>was <00:13:51.394>speaking <00:13:51.550>to <00:13:51.705>a <00:13:51.861>human, <00:13:52.016>not <00:13:52.172>an <00:13:52.328>AI

229
00:13:54.768 --> 00:13:57.948
<00:13:54.768>agent. <00:13:55.118>So <00:13:55.468>that's <00:13:55.818>really <00:13:56.168>interesting.

230
00:13:58.468 --> 00:14:01.208
<00:13:58.468>Mm-hmm. <00:13:58.668>That <00:13:58.867>sounds <00:13:59.068>great. <00:13:59.267>And <00:13:59.468>for <00:13:59.668>you, <00:13:59.867>Marina?

231
00:14:02.228 --> 00:14:02.768
<00:14:02.228>Yes, <00:14:02.471>for <00:14:02.714>me,

232
00:14:03.848 --> 00:14:06.888
<00:14:03.848>she <00:14:04.003>was <00:14:04.159>calm, <00:14:04.314>supportive, <00:14:04.470>and <00:14:04.625>was <00:14:04.781>easy <00:14:04.936>to <00:14:05.092>talk <00:14:05.247>to.

233
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<00:14:07.348>This <00:14:07.522>made <00:14:07.698>the <00:14:07.872>conversation <00:14:08.048>feel <00:14:08.223>comfortable <00:14:08.397>rather <00:14:08.573>than <00:14:08.747>scripted.

234
00:14:12.088 --> 00:14:12.348
Mm-hmm.

235
00:14:13.228 --> 00:14:16.818
<00:14:13.228>That <00:14:13.383>sounds <00:14:13.539>great. <00:14:13.694>So <00:14:13.850>maybe <00:14:14.005>now <00:14:14.161>we <00:14:14.316>can <00:14:14.472>go <00:14:14.627>into

236
00:14:17.568 --> 00:14:21.548
<00:14:17.568>technical <00:14:17.684>part <00:14:17.801>of <00:14:17.918>our <00:14:18.034>solution, <00:14:18.151>and <00:14:18.268>maybe <00:14:18.384>let's <00:14:18.501>present <00:14:18.617>how <00:14:18.734>it <00:14:18.851>has <00:14:18.968>been

237
00:14:21.568 --> 00:14:22.128
developed.

238
00:14:22.968 --> 00:14:23.248
So

239
00:14:24.808 --> 00:14:26.268
<00:14:24.808>let's <00:14:25.070>have <00:14:25.333>a <00:14:25.596>look <00:14:25.859>into <00:14:26.122>the

240
00:14:27.368 --> 00:14:28.388
<00:14:27.368>foundation <00:14:28.286>layer,

241
00:14:30.128 --> 00:14:30.688
our

242
00:14:32.008 --> 00:14:35.658
<00:14:32.008>MS <00:14:32.288>Fabric <00:14:32.568>workspace. <00:14:32.848>We've <00:14:33.128>deployed <00:14:33.408>the

243
00:14:35.748 --> 00:14:38.488
<00:14:35.748>services <00:14:35.923>which <00:14:36.098>we <00:14:36.273>wanted <00:14:36.448>to <00:14:36.623>use <00:14:36.798>for <00:14:36.973>this <00:14:37.148>demo.

244
00:14:38.918 --> 00:14:42.648
<00:14:38.918>Alexandra, <00:14:39.025>could <00:14:39.133>you <00:14:39.241>tell <00:14:39.348>us <00:14:39.456>a <00:14:39.564>little <00:14:39.671>bit <00:14:39.779>about <00:14:39.887>the <00:14:39.994>services <00:14:40.102>which <00:14:40.210>we <00:14:40.318>used?

245
00:14:43.848 --> 00:14:47.668
<00:14:43.848>Of <00:14:43.975>course. <00:14:44.102>So <00:14:44.229>we <00:14:44.357>have <00:14:44.484>the <00:14:44.611>lakehouse, <00:14:44.738>which <00:14:44.866>is <00:14:44.993>the <00:14:45.120>most <00:14:45.247>important

246
00:14:47.708 --> 00:14:51.388
<00:14:47.708>part, <00:14:47.882>and <00:14:48.058>it <00:14:48.233>serves <00:14:48.408>as <00:14:48.583>the <00:14:48.757>foundation <00:14:48.933>for <00:14:49.108>our

247
00:14:51.468 --> 00:14:55.408
<00:14:51.468>entire <00:14:51.595>solution, <00:14:51.722>where <00:14:51.849>all <00:14:51.977>the <00:14:52.104>data <00:14:52.231>is <00:14:52.358>stored, <00:14:52.486>structured, <00:14:52.613>and <00:14:52.740>prepared <00:14:52.867>for

248
00:14:55.528 --> 00:14:59.467
<00:14:55.528>use. <00:14:55.655>Within <00:14:55.782>the <00:14:55.909>lakehouse, <00:14:56.037>we <00:14:56.164>can <00:14:56.291>leverage <00:14:56.418>tools <00:14:56.546>like <00:14:56.673>pipelines <00:14:56.800>to <00:14:56.928>ingest

249
00:14:59.508 --> 00:15:03.108
<00:14:59.508>and <00:14:59.663>orchestrate <00:14:59.819>data <00:14:59.974>flows, <00:15:00.130>and <00:15:00.285>notebooks <00:15:00.441>to <00:15:00.596>transform, <00:15:00.752>enrich, <00:15:00.908>and

250
00:15:03.228 --> 00:15:06.818
<00:15:03.228>analyze <00:15:03.383>the <00:15:03.539>data, <00:15:03.694>ensuring <00:15:03.850>it <00:15:04.005>is <00:15:04.161>always <00:15:04.316>clean, <00:15:04.472>consistent, <00:15:04.627>and

251
00:15:06.928 --> 00:15:10.528
<00:15:06.928>ready <00:15:07.083>for <00:15:07.239>downstream <00:15:07.394>scenarios. <00:15:07.550>This <00:15:07.705>makes <00:15:07.861>the <00:15:08.016>lakehouse <00:15:08.172>a <00:15:08.328>central

252
00:15:10.588 --> 00:15:14.228
<00:15:10.588>scalable <00:15:10.762>layer <00:15:10.938>that <00:15:11.113>supports <00:15:11.288>both <00:15:11.463>data <00:15:11.637>engineering <00:15:11.813>and <00:15:11.988>analytics.

253
00:15:14.388 --> 00:15:18.118
<00:15:14.388>Building <00:15:14.504>on <00:15:14.621>top <00:15:14.738>of <00:15:14.854>this <00:15:14.971>foundation, <00:15:15.088>we <00:15:15.204>have <00:15:15.321>the <00:15:15.438>Fabric <00:15:15.554>data <00:15:15.671>agent <00:15:15.788>that

254
00:15:18.148 --> 00:15:21.997
<00:15:18.148>works <00:15:18.303>directly <00:15:18.459>with <00:15:18.614>the <00:15:18.770>lakehouse <00:15:18.925>tables, <00:15:19.081>providing <00:15:19.236>a <00:15:19.392>simplified <00:15:19.548>and

255
00:15:22.048 --> 00:15:23.948
<00:15:22.048>structured <00:15:22.328>way <00:15:22.608>to <00:15:22.888>access <00:15:23.168>the <00:15:23.448>data.

256
00:15:24.008 --> 00:15:27.948
<00:15:24.008>Instead <00:15:24.148>of <00:15:24.288>interacting <00:15:24.428>with <00:15:24.568>the <00:15:24.708>raw <00:15:24.848>data <00:15:24.988>or <00:15:25.128>underlying <00:15:25.268>complexity, <00:15:25.408>the

257
00:15:27.968 --> 00:15:31.578
<00:15:27.968>data <00:15:28.168>agent <00:15:28.367>abstracts <00:15:28.568>everything <00:15:28.767>into <00:15:28.968>an <00:15:29.168>easy-to-use <00:15:29.367>interface,

258
00:15:31.728 --> 00:15:35.308
<00:15:31.728>allowing <00:15:31.844>us <00:15:31.961>to <00:15:32.078>retrieve <00:15:32.194>the <00:15:32.311>information <00:15:32.428>we <00:15:32.544>need <00:15:32.661>in <00:15:32.777>a <00:15:32.894>more <00:15:33.011>intuitive <00:15:33.127>and

259
00:15:35.377 --> 00:15:39.028
<00:15:35.377>efficient <00:15:35.610>way, <00:15:35.843>especially <00:15:36.077>when <00:15:36.310>integrating <00:15:36.543>with <00:15:36.776>AI-driven

260
00:15:39.088 --> 00:15:39.648
solutions.

261
00:15:39.928 --> 00:15:40.268
Yes.

262
00:15:41.368 --> 00:15:45.228
<00:15:41.368>I <00:15:41.475>have <00:15:41.583>opened <00:15:41.691>our <00:15:41.798>data <00:15:41.906>agent. <00:15:42.014>We <00:15:42.121>can <00:15:42.229>ask <00:15:42.337>him <00:15:42.444>if <00:15:42.552>he <00:15:42.660>can <00:15:42.768>see

263
00:15:45.408 --> 00:15:49.148
<00:15:45.408>any <00:15:45.608>results <00:15:45.808>of <00:15:46.008>our <00:15:46.208>conversations <00:15:46.408>or <00:15:46.608>interactions <00:15:46.808>from

264
00:15:49.188 --> 00:15:52.088
<00:15:49.188>last <00:15:49.363>15 <00:15:49.538>minutes. <00:15:49.713>Let's <00:15:49.888>see <00:15:50.063>what <00:15:50.238>will <00:15:50.413>be <00:15:50.588>the

265
00:15:52.168 --> 00:15:53.608
output.

266
00:16:01.288 --> 00:16:05.268
<00:16:01.288>So <00:16:01.428>he's <00:16:01.568>analyzing <00:16:01.708>the <00:16:01.848>data <00:16:01.988>from <00:16:02.128>our <00:16:02.268>table <00:16:02.408>with <00:16:02.548>the <00:16:02.688>conversation

267
00:16:05.288 --> 00:16:05.788
results.

268
00:16:08.988 --> 00:16:10.228
<00:16:08.988>And <00:16:09.211>here <00:16:09.434>we <00:16:09.657>can <00:16:09.880>see <00:16:10.103>that

269
00:16:12.708 --> 00:16:16.048
<00:16:12.708>summary <00:16:12.848>of <00:16:12.988>discussions <00:16:13.127>with <00:16:13.267>three <00:16:13.408>of <00:16:13.548>us, <00:16:13.688>and <00:16:13.828>we <00:16:13.968>have <00:16:14.108>a

270
00:16:16.128 --> 00:16:19.028
<00:16:16.128>summary <00:16:16.408>of <00:16:16.688>the <00:16:16.968>conversation <00:16:17.248>with <00:16:17.528>Alexandra.

271
00:16:19.728 --> 00:16:19.908
So

272
00:16:20.768 --> 00:16:24.228
<00:16:20.768>Alexandra, <00:16:20.943>you <00:16:21.118>have <00:16:21.293>confirmed <00:16:21.468>your <00:16:21.643>identity, <00:16:21.818>and <00:16:21.993>you <00:16:22.168>have

273
00:16:24.268 --> 00:16:24.808
expressed

274
00:16:25.848 --> 00:16:29.528
<00:16:25.848>your <00:16:26.022>interest <00:16:26.198>in <00:16:26.372>renewing <00:16:26.548>your <00:16:26.723>premium <00:16:26.897>subscriptions <00:16:27.073>for <00:16:27.247>12

275
00:16:29.568 --> 00:16:33.408
<00:16:29.568>months <00:16:29.801>with <00:16:30.034>30% <00:16:30.268>of <00:16:30.501>saving <00:16:30.734>option, <00:16:30.968>and

276
00:16:33.588 --> 00:16:37.548
<00:16:33.588>you <00:16:33.821>renewed <00:16:34.054>your <00:16:34.288>subscription <00:16:34.521>by <00:16:34.754>the <00:16:34.988>15th.

277
00:16:37.868 --> 00:16:41.428
<00:16:37.868>On <00:16:37.995>my <00:16:38.122>side, <00:16:38.249>as <00:16:38.377>you've <00:16:38.504>heard <00:16:38.631>already, <00:16:38.758>I <00:16:38.886>was <00:16:39.013>also <00:16:39.140>interested <00:16:39.268>in

278
00:16:41.528 --> 00:16:44.628
<00:16:41.528>renewing <00:16:41.761>my <00:16:41.994>subscription <00:16:42.228>for <00:16:42.461>about <00:16:42.694>six <00:16:42.928>months.

279
00:16:44.967 --> 00:16:48.347
<00:16:44.967>And <00:16:45.107>Marina, <00:16:45.247>we <00:16:45.387>can <00:16:45.526>also <00:16:45.667>see <00:16:45.807>the <00:16:45.947>details <00:16:46.087>from <00:16:46.227>your <00:16:46.367>side,

280
00:16:50.108 --> 00:16:52.488
<00:16:50.108>and <00:16:50.387>you <00:16:50.667>have <00:16:50.948>also <00:16:51.228>confirmed <00:16:51.507>that

281
00:16:53.728 --> 00:16:57.488
<00:16:53.728>subscription <00:16:53.867>should <00:16:54.007>be <00:16:54.147>renewed. <00:16:54.287>So <00:16:54.428>we <00:16:54.568>can <00:16:54.708>see <00:16:54.848>all <00:16:54.988>of <00:16:55.127>those

282
00:16:57.508 --> 00:16:58.088
details.

283
00:16:59.468 --> 00:17:03.368
<00:16:59.468>How <00:16:59.608>it <00:16:59.747>looks <00:16:59.887>like <00:17:00.027>from <00:17:00.168>the <00:17:00.308>Azure <00:17:00.448>Foundry <00:17:00.588>perspective, <00:17:00.728>so <00:17:00.867>this

284
00:17:03.428 --> 00:17:05.608
<00:17:03.428>is <00:17:03.894>our <00:17:04.361>conversational <00:17:04.828>AI

285
00:17:06.729 --> 00:17:10.548
<00:17:06.729>demo <00:17:06.929>orchestrator <00:17:07.129>agent, <00:17:07.329>and <00:17:07.529>he <00:17:07.729>has <00:17:07.929>specific <00:17:08.129>instructions.

286
00:17:10.588 --> 00:17:13.189
<00:17:10.588>In <00:17:10.743>those <00:17:10.899>instructions, <00:17:11.054>we <00:17:11.210>have <00:17:11.365>written <00:17:11.521>to <00:17:11.676>the <00:17:11.832>agent <00:17:11.988>that

287
00:17:16.528 --> 00:17:20.488
<00:17:16.528>he <00:17:16.668>should <00:17:16.808>call <00:17:16.948>Fabric <00:17:17.088>data <00:17:17.228>agent <00:17:17.367>anytime <00:17:17.508>when <00:17:17.647>he's <00:17:17.788>being <00:17:17.928>asked

288
00:17:20.568 --> 00:17:22.508
<00:17:20.568>about <00:17:21.268>expiring <00:17:21.968>subscriptions.

289
00:17:23.689 --> 00:17:27.418
<00:17:23.689>And <00:17:23.844>also, <00:17:24.000>he <00:17:24.155>has <00:17:24.311>been <00:17:24.466>asked <00:17:24.622>to <00:17:24.777>trigger <00:17:24.933>the <00:17:25.089>trigger

290
00:17:27.608 --> 00:17:29.288
<00:17:27.608>customer <00:17:28.308>call <00:17:29.008>tool,

291
00:17:30.368 --> 00:17:30.888
<00:17:30.368>which <00:17:30.601>is <00:17:30.836>the

292
00:17:31.828 --> 00:17:33.768
<00:17:31.828>open <00:17:32.528>API <00:17:33.228>tool,

293
00:17:34.688 --> 00:17:37.908
<00:17:34.688>which <00:17:34.828>we <00:17:34.968>will <00:17:35.108>be <00:17:35.248>using <00:17:35.388>in <00:17:35.528>the <00:17:35.668>next <00:17:35.808>step <00:17:35.948>to <00:17:36.088>trigger

294
00:17:38.368 --> 00:17:40.488
<00:17:38.368>specific <00:17:39.068>Logic <00:17:39.768>App.

295
00:17:41.788 --> 00:17:44.688
<00:17:41.788>So <00:17:41.895>let <00:17:42.003>me <00:17:42.111>show <00:17:42.218>you <00:17:42.326>how <00:17:42.434>it <00:17:42.541>looks <00:17:42.649>like <00:17:42.757>from <00:17:42.864>the <00:17:42.972>Logic <00:17:43.080>App <00:17:43.188>perspective.

296
00:17:45.828 --> 00:17:49.568
<00:17:45.828>This <00:17:45.983>is <00:17:46.139>open <00:17:46.294>API <00:17:46.450>tool, <00:17:46.605>and <00:17:46.761>that <00:17:46.916>open <00:17:47.072>API <00:17:47.228>tool

297
00:17:49.728 --> 00:17:51.328
<00:17:49.728>is <00:17:50.194>kicking <00:17:50.661>off <00:17:51.128>the

298
00:17:52.908 --> 00:17:53.488
<00:17:52.908>Logic <00:17:53.430>App

299
00:17:54.748 --> 00:17:58.668
<00:17:54.748>with <00:17:54.888>specific <00:17:55.028>information, <00:17:55.168>which <00:17:55.308>is <00:17:55.448>being <00:17:55.588>captured <00:17:55.728>through <00:17:55.868>Fabric <00:17:56.008>data <00:17:56.148>agent.

300
00:17:58.768 --> 00:18:02.308
<00:17:58.768>So <00:17:58.923>we <00:17:59.079>are <00:17:59.234>passing <00:17:59.390>customer <00:17:59.545>name, <00:17:59.701>we <00:17:59.856>are <00:18:00.012>passing <00:18:00.168>phone

301
00:18:03.688 --> 00:18:07.568
<00:18:03.688>number, <00:18:03.828>we <00:18:03.968>are <00:18:04.108>passing <00:18:04.248>product <00:18:04.388>information, <00:18:04.528>we <00:18:04.668>are <00:18:04.808>passing <00:18:04.948>expiring <00:18:05.088>date,

302
00:18:08.088 --> 00:18:11.988
<00:18:08.088>discount <00:18:08.321>information. <00:18:08.554>Those <00:18:08.788>variables <00:18:09.021>are <00:18:09.254>being <00:18:09.488>passed

303
00:18:12.068 --> 00:18:14.418
<00:18:12.068>through <00:18:12.418>Logic <00:18:12.768>App <00:18:13.118>to <00:18:13.468>our

304
00:18:16.588 --> 00:18:18.848
<00:18:16.588>conversational <00:18:17.288>AI <00:18:17.988>engine.

305
00:18:20.288 --> 00:18:22.508
<00:18:20.288>This <00:18:20.463>is <00:18:20.638>the <00:18:20.813>view <00:18:20.988>from <00:18:21.163>the <00:18:21.338>Logic <00:18:21.513>App <00:18:21.688>perspective.

306
00:18:22.568 --> 00:18:24.468
<00:18:22.568>You <00:18:22.848>can <00:18:23.128>see <00:18:23.408>that <00:18:23.687>in <00:18:23.968>our

307
00:18:25.388 --> 00:18:26.648
<00:18:25.388>POST <00:18:26.522>HTTP

308
00:18:28.148 --> 00:18:28.688
request,

309
00:18:29.608 --> 00:18:30.308
<00:18:29.608>we <00:18:29.923>are <00:18:30.238>calling

310
00:18:31.436 --> 00:18:35.336
<00:18:31.436>11 <00:18:31.591>labs <00:18:31.747>batch <00:18:31.902>calling, <00:18:32.058>and <00:18:32.213>we <00:18:32.369>are <00:18:32.524>submitting <00:18:32.680>the <00:18:32.836>outbound

311
00:18:35.456 --> 00:18:35.716
call,

312
00:18:36.696 --> 00:18:40.036
<00:18:36.696>which <00:18:36.870>then <00:18:37.045>is <00:18:37.221>being <00:18:37.396>processed <00:18:37.571>to <00:18:37.745>a <00:18:37.920>specific <00:18:38.096>agent

313
00:18:40.556 --> 00:18:44.116
<00:18:40.556>with <00:18:40.711>specific <00:18:40.867>agent <00:18:41.022>ID. <00:18:41.178>And <00:18:41.333>also <00:18:41.489>we <00:18:41.644>are <00:18:41.800>selecting <00:18:41.956>the

314
00:18:44.316 --> 00:18:48.076
<00:18:44.316>telephony <00:18:44.471>number, <00:18:44.627>which <00:18:44.782>has <00:18:44.938>already <00:18:45.093>been <00:18:45.249>configured <00:18:45.404>on <00:18:45.560>11 <00:18:45.716>labs

315
00:18:49.796 --> 00:18:50.155
agent.

316
00:18:50.976 --> 00:18:54.676
<00:18:50.976>Marina, <00:18:51.092>could <00:18:51.209>you <00:18:51.326>tell <00:18:51.442>us <00:18:51.559>a <00:18:51.676>little <00:18:51.792>bit <00:18:51.909>about <00:18:52.026>agent, <00:18:52.142>which <00:18:52.259>has <00:18:52.376>been

317
00:18:54.716 --> 00:18:56.736
<00:18:54.716>configured <00:18:55.065>in <00:18:55.416>11 <00:18:55.765>labs <00:18:56.116>environment?

318
00:18:58.276 --> 00:19:02.176
<00:18:58.276>Yes. <00:18:58.383>For <00:18:58.491>this <00:18:58.599>demo, <00:18:58.706>we <00:18:58.814>created <00:18:58.922>an <00:18:59.029>agent <00:18:59.137>in <00:18:59.245>11 <00:18:59.352>labs <00:18:59.460>designed <00:18:59.568>to <00:18:59.676>call

319
00:19:02.256 --> 00:19:04.516
<00:19:02.256>customers <00:19:02.722>using <00:19:03.189>personalized <00:19:03.656>information.

320
00:19:04.616 --> 00:19:08.196
<00:19:04.616>At <00:19:04.732>the <00:19:04.849>start <00:19:04.966>of <00:19:05.082>the <00:19:05.199>conversation, <00:19:05.316>the <00:19:05.432>agent <00:19:05.549>already <00:19:05.666>knows <00:19:05.782>details, <00:19:05.899>like <00:19:06.016>the

321
00:19:08.256 --> 00:19:12.216
<00:19:08.256>customer <00:19:08.396>preferred <00:19:08.536>language <00:19:08.676>and <00:19:08.816>information <00:19:08.956>about <00:19:09.096>the <00:19:09.236>product, <00:19:09.376>and <00:19:09.516>of <00:19:09.656>course,

322
00:19:12.316 --> 00:19:15.036
<00:19:12.316>can <00:19:12.549>communicate <00:19:12.782>in <00:19:13.016>all <00:19:13.249>80 <00:19:13.482>supported <00:19:13.716>languages.

323
00:19:15.436 --> 00:19:19.356
<00:19:15.436>For <00:19:15.543>this <00:19:15.651>agent, <00:19:15.759>we <00:19:15.866>chose <00:19:15.974>a <00:19:16.082>natural <00:19:16.189>voice <00:19:16.297>that <00:19:16.405>feels <00:19:16.512>right <00:19:16.620>for <00:19:16.728>a <00:19:16.836>real

324
00:19:19.396 --> 00:19:23.056
<00:19:19.396>conversation, <00:19:19.571>and <00:19:19.745>we <00:19:19.921>used <00:19:20.096>11 <00:19:20.271>labs' <00:19:20.446>most <00:19:20.620>expressive <00:19:20.796>model,

325
00:19:23.496 --> 00:19:26.396
<00:19:23.496>V3. <00:19:23.671>And <00:19:23.846>next, <00:19:24.021>we <00:19:24.196>move <00:19:24.371>into <00:19:24.546>the <00:19:24.721>tool <00:19:24.896>options.

326
00:19:28.596 --> 00:19:32.496
<00:19:28.596>At <00:19:28.689>the <00:19:28.782>end <00:19:28.876>of <00:19:28.969>each <00:19:29.062>call, <00:19:29.156>we <00:19:29.249>use <00:19:29.342>a <00:19:29.436>tool <00:19:29.529>to <00:19:29.622>send <00:19:29.716>the <00:19:29.809>collected <00:19:29.902>data <00:19:29.996>back

327
00:19:32.536 --> 00:19:34.536
<00:19:32.536>to <00:19:32.736>the <00:19:32.936>Logic <00:19:33.136>app <00:19:33.336>using <00:19:33.536>a <00:19:33.736>post <00:19:33.936>method.

328
00:19:34.926 --> 00:19:38.246
<00:19:34.926>This <00:19:35.081>includes <00:19:35.237>details <00:19:35.392>like <00:19:35.548>customer's <00:19:35.703>names, <00:19:35.859>a <00:19:36.014>summary <00:19:36.170>of <00:19:36.326>the

329
00:19:38.296 --> 00:19:42.256
<00:19:38.296>conversation, <00:19:38.529>sentiment <00:19:38.762>analysis, <00:19:38.996>whether <00:19:39.229>the <00:19:39.462>customer <00:19:39.696>wants

330
00:19:42.296 --> 00:19:44.056
<00:19:42.296>to <00:19:42.576>extend, <00:19:42.856>and <00:19:43.136>for <00:19:43.416>how <00:19:43.696>long.

331
00:19:47.556 --> 00:19:49.886
<00:19:47.556>Yes. <00:19:47.789>This <00:19:48.022>is <00:19:48.256>where <00:19:48.489>the <00:19:48.722>magic <00:19:48.956>happens.

332
00:19:50.296 --> 00:19:54.156
<00:19:50.296>All <00:19:50.436>of <00:19:50.576>those <00:19:50.716>elements <00:19:50.856>from <00:19:50.996>the <00:19:51.136>conversation <00:19:51.276>flow <00:19:51.416>and <00:19:51.556>all <00:19:51.696>of

333
00:19:54.216 --> 00:19:58.176
<00:19:54.216>those <00:19:54.356>data <00:19:54.495>points, <00:19:54.636>they <00:19:54.775>are <00:19:54.916>being <00:19:55.055>captured <00:19:55.196>by <00:19:55.335>AI <00:19:55.476>implemented <00:19:55.616>inside

334
00:19:58.256 --> 00:20:02.096
<00:19:58.256>of <00:19:58.411>conversational <00:19:58.567>AI <00:19:58.722>engine <00:19:58.878>in <00:19:59.033>11 <00:19:59.189>labs, <00:19:59.344>and <00:19:59.500>then <00:19:59.656>we

335
00:20:02.156 --> 00:20:05.976
<00:20:02.156>are <00:20:02.272>able <00:20:02.389>to <00:20:02.505>get <00:20:02.622>those <00:20:02.739>details <00:20:02.856>in <00:20:02.972>the <00:20:03.089>real-time <00:20:03.206>manner <00:20:03.322>by <00:20:03.439>using <00:20:03.556>post

336
00:20:06.156 --> 00:20:10.076
<00:20:06.156>API. <00:20:06.856>And <00:20:07.556>of

337
00:20:10.096 --> 00:20:11.796
<00:20:10.096>course, <00:20:10.296>at <00:20:10.496>the <00:20:10.696>end <00:20:10.896>of <00:20:11.096>that <00:20:11.296>process <00:20:11.496>flow,

338
00:20:12.616 --> 00:20:14.816
<00:20:12.616>it's <00:20:12.896>landing <00:20:13.176>back <00:20:13.456>into <00:20:13.735>our <00:20:14.016>lakehouse.

339
00:20:15.436 --> 00:20:18.076
<00:20:15.436>And <00:20:15.636>in <00:20:15.836>our <00:20:16.035>lakehouse, <00:20:16.235>we <00:20:16.436>have <00:20:16.636>a <00:20:16.836>conversation

340
00:20:19.756 --> 00:20:23.616
<00:20:19.756>results <00:20:19.911>table <00:20:20.067>to <00:20:20.222>which <00:20:20.378>Logic <00:20:20.533>app <00:20:20.689>is <00:20:20.844>posting <00:20:21.000>that <00:20:21.156>information

341
00:20:23.676 --> 00:20:26.856
<00:20:23.676>back. <00:20:23.816>So <00:20:23.956>you <00:20:24.096>can <00:20:24.235>see <00:20:24.376>that <00:20:24.515>the <00:20:24.656>data <00:20:24.795>from <00:20:24.936>the <00:20:25.076>conversations

342
00:20:26.956 --> 00:20:29.296
<00:20:26.956>is <00:20:27.235>being <00:20:27.515>stored <00:20:27.795>in <00:20:28.075>the <00:20:28.356>tables.

343
00:20:30.336 --> 00:20:32.356
<00:20:30.336>And <00:20:30.569>this <00:20:30.802>is <00:20:31.036>the <00:20:31.269>conversation <00:20:31.502>result <00:20:31.736>table.

344
00:20:32.386 --> 00:20:36.356
<00:20:32.386>When <00:20:32.502>I <00:20:32.619>will <00:20:32.735>refresh <00:20:32.852>it, <00:20:32.969>you <00:20:33.086>will <00:20:33.202>see <00:20:33.319>three <00:20:33.436>new <00:20:33.552>records <00:20:33.669>which <00:20:33.786>have

345
00:20:36.376 --> 00:20:38.456
<00:20:36.376>been <00:20:36.656>already <00:20:36.936>captured <00:20:37.216>during <00:20:37.495>our <00:20:37.776>conversation.

346
00:20:39.156 --> 00:20:42.936
<00:20:39.156>You <00:20:39.283>can <00:20:39.410>see <00:20:39.537>that <00:20:39.665>we <00:20:39.792>have <00:20:39.919>already <00:20:40.046>performed <00:20:40.174>couple <00:20:40.301>of <00:20:40.428>recordings <00:20:40.556>together

347
00:20:42.976 --> 00:20:43.616
<00:20:42.976>with <00:20:43.552>Marina

348
00:20:44.656 --> 00:20:48.536
<00:20:44.656>and <00:20:44.811>Aleksandra, <00:20:44.967>and <00:20:45.122>you <00:20:45.278>can <00:20:45.433>see <00:20:45.589>our <00:20:45.744>previous <00:20:45.900>tests, <00:20:46.056>which

349
00:20:48.576 --> 00:20:50.016
<00:20:48.576>we <00:20:49.224>performed <00:20:49.872>today.

350
00:20:51.836 --> 00:20:52.456
<00:20:51.836>And <00:20:52.115>of <00:20:52.394>course,

351
00:20:53.576 --> 00:20:56.796
<00:20:53.576>those <00:20:53.683>are <00:20:53.791>the <00:20:53.899>results <00:20:54.006>which <00:20:54.114>have <00:20:54.222>been <00:20:54.329>captured <00:20:54.437>from <00:20:54.545>the <00:20:54.652>conversation, <00:20:54.760>and <00:20:54.868>they <00:20:54.976>are

352
00:20:56.856 --> 00:21:00.216
<00:20:56.856>fully <00:20:57.031>customized. <00:20:57.206>They <00:20:57.381>can <00:20:57.556>be <00:20:57.731>customized <00:20:57.906>in <00:20:58.081>11 <00:20:58.256>labs

353
00:21:00.396 --> 00:21:04.076
<00:21:00.396>engine. <00:21:00.523>Of <00:21:00.650>course, <00:21:00.777>we <00:21:00.905>can <00:21:01.032>connect <00:21:01.159>with <00:21:01.286>this <00:21:01.414>data <00:21:01.541>from <00:21:01.668>the <00:21:01.796>lakehouse

354
00:21:04.516 --> 00:21:08.416
<00:21:04.516>directly <00:21:04.691>in <00:21:04.866>Power <00:21:05.041>BI, <00:21:05.216>and <00:21:05.391>we <00:21:05.566>can <00:21:05.741>visualize <00:21:05.916>those

355
00:21:08.436 --> 00:21:12.136
<00:21:08.436>results <00:21:08.610>in <00:21:08.785>a <00:21:08.961>Power <00:21:09.136>BI <00:21:09.311>dashboard <00:21:09.485>or <00:21:09.660>maybe <00:21:09.836>in

356
00:21:12.176 --> 00:21:15.996
<00:21:12.176>the <00:21:12.409>advanced <00:21:12.642>web <00:21:12.876>application, <00:21:13.109>which <00:21:13.342>will <00:21:13.576>be

357
00:21:16.036 --> 00:21:19.216
<00:21:16.036>connected <00:21:16.191>with <00:21:16.347>our <00:21:16.502>data, <00:21:16.658>which <00:21:16.813>is <00:21:16.969>stored <00:21:17.124>in <00:21:17.280>a <00:21:17.436>lakehouse.

358
00:21:19.576 --> 00:21:22.256
<00:21:19.576>So <00:21:19.856>this <00:21:20.136>is <00:21:20.416>the <00:21:20.696>overall <00:21:20.976>solution.

359
00:21:23.436 --> 00:21:27.276
<00:21:23.436>Let's <00:21:23.543>go <00:21:23.651>back <00:21:23.759>to <00:21:23.866>our <00:21:23.974>presentation, <00:21:24.082>which <00:21:24.189>we <00:21:24.297>have <00:21:24.405>prepared <00:21:24.512>together <00:21:24.620>with <00:21:24.728>Marina <00:21:24.836>and

360
00:21:27.336 --> 00:21:31.036
<00:21:27.336>Aleksandra. <00:21:27.491>Business <00:21:27.647>impact. <00:21:27.802>From <00:21:27.958>the <00:21:28.113>business <00:21:28.269>point <00:21:28.424>of <00:21:28.580>view, <00:21:28.736>of

361
00:21:31.116 --> 00:21:33.316
<00:21:31.116>course, <00:21:31.466>the <00:21:31.816>impact <00:21:32.166>is <00:21:32.516>straightforward.

362
00:21:33.516 --> 00:21:37.336
<00:21:33.516>This <00:21:33.671>is <00:21:33.827>approach <00:21:33.982>which <00:21:34.138>can <00:21:34.293>help <00:21:34.449>increase <00:21:34.604>renewal <00:21:34.760>rates <00:21:34.916>by

363
00:21:37.376 --> 00:21:40.416
<00:21:37.376>reaching <00:21:37.609>customers <00:21:37.842>proactively <00:21:38.076>at <00:21:38.309>the <00:21:38.542>right <00:21:38.776>time.

364
00:21:40.736 --> 00:21:44.496
<00:21:40.736>Also, <00:21:40.863>it's <00:21:40.990>helping <00:21:41.117>us <00:21:41.245>to <00:21:41.372>reduce <00:21:41.499>the <00:21:41.626>churn <00:21:41.754>risk <00:21:41.881>by <00:21:42.008>moving <00:21:42.136>beyond

365
00:21:44.516 --> 00:21:47.316
<00:21:44.516>passive <00:21:44.866>reminders <00:21:45.216>into <00:21:45.566>guided <00:21:45.916>interaction.

366
00:21:47.396 --> 00:21:51.176
<00:21:47.396>Also, <00:21:47.596>we <00:21:47.796>are <00:21:47.995>improving <00:21:48.196>engagement, <00:21:48.396>comparing <00:21:48.596>with <00:21:48.796>traditional

367
00:21:51.256 --> 00:21:55.216
<00:21:51.256>channels <00:21:51.383>like <00:21:51.510>emails <00:21:51.637>or <00:21:51.765>SMS. <00:21:51.892>And <00:21:52.019>finally, <00:21:52.146>also, <00:21:52.274>this <00:21:52.401>is <00:21:52.528>the <00:21:52.656>fully

368
00:21:55.316 --> 00:21:59.156
<00:21:55.316>automated <00:21:55.491>process, <00:21:55.666>which <00:21:55.841>means <00:21:56.016>that <00:21:56.191>this <00:21:56.366>is <00:21:56.541>scalable <00:21:56.716>and

369
00:21:59.496 --> 00:22:03.036
<00:21:59.496>it's <00:21:59.651>operationally <00:21:59.807>efficient. <00:21:59.962>The <00:22:00.118>value <00:22:00.273>is <00:22:00.429>not <00:22:00.584>just <00:22:00.740>a <00:22:00.896>better

370
00:22:03.056 --> 00:22:07.046
<00:22:03.056>technology, <00:22:03.289>but <00:22:03.522>also <00:22:03.756>it's <00:22:03.989>better <00:22:04.222>timing, <00:22:04.456>better

371
00:22:07.156 --> 00:22:09.896
<00:22:07.156>engagement, <00:22:07.505>and <00:22:07.856>better <00:22:08.206>customer <00:22:08.556>outcomes.

372
00:22:10.146 --> 00:22:13.596
<00:22:10.146>Key <00:22:10.321>takeaways <00:22:10.495>from <00:22:10.671>this <00:22:10.846>demo <00:22:11.021>and <00:22:11.196>from <00:22:11.370>this <00:22:11.546>presentation.

373
00:22:13.896 --> 00:22:15.636
<00:22:13.896>First, <00:22:14.596>conversational <00:22:15.296>AI

374
00:22:16.596 --> 00:22:19.396
<00:22:16.596>is <00:22:16.829>becoming <00:22:17.062>a <00:22:17.296>new <00:22:17.529>customer <00:22:17.762>experience <00:22:17.996>layer.

375
00:22:19.996 --> 00:22:23.496
<00:22:19.996>Second, <00:22:20.276>the <00:22:20.556>Microsoft <00:22:20.836>ecosystem <00:22:21.116>enables <00:22:21.396>end-to-end

376
00:22:23.696 --> 00:22:26.676
<00:22:23.696>intelligent <00:22:23.976>workflows <00:22:24.255>around <00:22:24.535>the <00:22:24.815>enterprise <00:22:25.096>data.

377
00:22:26.686 --> 00:22:29.666
<00:22:26.686>And <00:22:26.860>also <00:22:27.035>as <00:22:27.211>a <00:22:27.386>third, <00:22:27.561>when <00:22:27.735>data <00:22:27.910>AI <00:22:28.086>and

378
00:22:29.736 --> 00:22:33.176
<00:22:29.736>automation <00:22:29.969>are <00:22:30.202>combined <00:22:30.436>together, <00:22:30.669>we <00:22:30.902>can <00:22:31.136>have

379
00:22:33.236 --> 00:22:36.816
<00:22:33.236>engagement <00:22:33.436>which <00:22:33.636>is <00:22:33.836>happening <00:22:34.036>in <00:22:34.236>the <00:22:34.436>real-time <00:22:34.636>manner.

380
00:22:37.176 --> 00:22:41.106
<00:22:37.176>And <00:22:37.316>finally, <00:22:37.456>this <00:22:37.596>pattern <00:22:37.735>is <00:22:37.876>production <00:22:38.015>relevant, <00:22:38.156>and <00:22:38.295>it <00:22:38.436>can <00:22:38.576>be

381
00:22:41.106 --> 00:22:44.796
<00:22:41.106>used <00:22:41.246>far <00:22:41.386>beyond <00:22:41.526>this <00:22:41.666>one <00:22:41.806>single <00:22:41.946>scenario, <00:22:42.086>which <00:22:42.226>we <00:22:42.366>have <00:22:42.506>just

382
00:22:44.816 --> 00:22:48.635
<00:22:44.816>presented. <00:22:44.956>The <00:22:45.096>thinking <00:22:45.236>about <00:22:45.376>main <00:22:45.516>thought <00:22:45.656>from <00:22:45.796>this <00:22:45.936>demo, <00:22:46.076>every <00:22:46.216>data

383
00:22:48.716 --> 00:22:52.695
<00:22:48.716>set <00:22:48.823>can <00:22:48.931>become <00:22:49.039>a <00:22:49.146>conversation. <00:22:49.254>So <00:22:49.362>on <00:22:49.469>top <00:22:49.577>of <00:22:49.685>every <00:22:49.792>data <00:22:49.900>set <00:22:50.008>which <00:22:50.116>we

384
00:22:52.716 --> 00:22:56.396
<00:22:52.716>are <00:22:52.871>storing <00:22:53.027>in <00:22:53.182>our <00:22:53.338>lakehouses, <00:22:53.493>we <00:22:53.649>can <00:22:53.804>transform <00:22:53.960>them <00:22:54.116>into

385
00:22:56.456 --> 00:23:00.276
<00:22:56.456>conversational <00:22:56.656>layer, <00:22:56.856>and <00:22:57.055>we <00:22:57.255>can <00:22:57.456>start <00:22:57.656>asking <00:22:57.856>questions

386
00:23:00.316 --> 00:23:02.456
<00:23:00.316>about <00:23:00.596>that <00:23:00.876>even <00:23:01.156>with <00:23:01.436>our <00:23:01.716>customers.

387
00:23:02.816 --> 00:23:06.716
<00:23:02.816>So <00:23:02.943>I <00:23:03.070>would <00:23:03.197>like <00:23:03.325>to <00:23:03.452>thank <00:23:03.579>you <00:23:03.706>for <00:23:03.834>going <00:23:03.961>together <00:23:04.088>with <00:23:04.216>us

388
00:23:06.776 --> 00:23:09.876
<00:23:06.776>for <00:23:06.976>this <00:23:07.176>demo <00:23:07.376>session. <00:23:07.576>We <00:23:07.776>hope <00:23:07.976>this <00:23:08.176>session

389
00:23:11.036 --> 00:23:14.276
<00:23:11.036>showed <00:23:11.236>how <00:23:11.436>enterprise <00:23:11.636>data <00:23:11.836>and <00:23:12.036>AI <00:23:12.236>orchestration <00:23:12.436>and

390
00:23:14.416 --> 00:23:18.296
<00:23:14.416>conversational <00:23:14.591>voice <00:23:14.765>can <00:23:14.941>work <00:23:15.116>together <00:23:15.291>in <00:23:15.466>a <00:23:15.640>practical <00:23:15.816>customer

391
00:23:18.396 --> 00:23:22.016
<00:23:18.396>experience <00:23:18.571>scenario. <00:23:18.745>Thank <00:23:18.921>you <00:23:19.096>very <00:23:19.271>much, <00:23:19.446>Aleksandra <00:23:19.620>and <00:23:19.796>Marina,

392
00:23:22.736 --> 00:23:26.526
<00:23:22.736>for <00:23:22.911>performing <00:23:23.086>this <00:23:23.261>demo <00:23:23.436>together <00:23:23.611>with <00:23:23.786>me, <00:23:23.961>and <00:23:24.136>I'm

393
00:23:26.556 --> 00:23:28.596
<00:23:26.556>wishing <00:23:26.789>you <00:23:27.022>wonderful <00:23:27.256>day. <00:23:27.489>Thank <00:23:27.722>you <00:23:27.956>very

394
00:23:28.636 --> 00:23:30.636
much.