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it

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<00:00:55.500>ecosystem, <00:00:55.655>but <00:00:55.811>that <00:00:55.966>isn't <00:00:56.122>really <00:00:56.277>important <00:00:56.433>for <00:00:56.588>this <00:00:56.744>talk. <00:00:56.900>What's

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<00:02:02.300>dig <00:02:02.387>into <00:02:02.475>this <00:02:02.562>for <00:02:02.649>a <00:02:02.737>little <00:02:02.825>bit <00:02:02.912>first <00:02:03.000>why <00:02:03.087>that <00:02:03.175>can <00:02:03.262>take <00:02:03.350>like <00:02:03.437>this <00:02:03.524>dress <00:02:03.612>out <00:02:03.700>of

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<00:02:05.300>your <00:02:05.455>work <00:02:05.611>life <00:02:05.766>to <00:02:05.922>look <00:02:06.077>at <00:02:06.233>resilience. <00:02:06.388>Where <00:02:06.544>is <00:02:06.700>it

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<00:02:08.300>the <00:02:08.533>most <00:02:08.766>important <00:02:09.000>for <00:02:09.233>me <00:02:09.466>it's <00:02:09.700>production.

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<00:02:20.300>me <00:02:20.416>just <00:02:20.533>stick <00:02:20.650>back <00:02:20.766>into <00:02:20.883>that <00:02:21.000>and <00:02:21.116>the <00:02:21.233>terms <00:02:21.350>of <00:02:21.466>production. <00:02:21.583>So <00:02:21.700>reliability

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<00:02:26.700>anybody <00:02:26.899>who <00:02:27.100>uses <00:02:27.299>your <00:02:27.500>product <00:02:27.700>product <00:02:27.899>has <00:02:28.100>on

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<00:02:32.900>Well, <00:02:33.075>we <00:02:33.250>all <00:02:33.425>know <00:02:33.600>production <00:02:33.775>is <00:02:33.950>the <00:02:34.125>place <00:02:34.300>for

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<00:02:36.600>all <00:02:36.870>assumptions <00:02:37.140>come <00:02:37.410>to <00:02:37.680>die.

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<00:02:38.400>Everything <00:02:38.575>we've <00:02:38.750>assumed <00:02:38.925>would <00:02:39.100>work <00:02:39.275>might <00:02:39.450>not <00:02:39.625>everything. <00:02:39.800>We've

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<00:02:41.700>assumed <00:02:41.933>might <00:02:42.166>break <00:02:42.399>might <00:02:42.633>not <00:02:42.866>so <00:02:43.100>and

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<00:02:44.900>for <00:02:45.100>our <00:02:45.300>clients <00:02:45.500>to <00:02:45.700>have <00:02:45.900>a <00:02:46.100>reliable <00:02:46.300>experience.

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<00:02:47.500>We <00:02:47.600>want <00:02:47.700>to <00:02:47.800>make <00:02:47.900>sure <00:02:48.000>that <00:02:48.100>no <00:02:48.200>matter <00:02:48.300>what <00:02:48.400>goes <00:02:48.500>on <00:02:48.600>in <00:02:48.700>the <00:02:48.800>background. <00:02:48.900>They

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<00:02:50.500>can <00:02:50.675>still <00:02:50.850>use <00:02:51.025>your <00:02:51.200>product <00:02:51.375>and <00:02:51.550>reliably <00:02:51.725>so <00:02:51.900>resilience

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<00:02:53.500>here <00:02:53.850>is <00:02:54.200>the <00:02:54.550>difference <00:02:54.900>that

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<00:02:56.500>resilience <00:02:56.733>what <00:02:56.966>we <00:02:57.200>invest <00:02:57.433>into <00:02:57.666>our <00:02:57.900>Workforce

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<00:02:59.700>to <00:02:59.933>make <00:03:00.166>sure <00:03:00.399>that <00:03:00.633>reliability <00:03:00.866>stays <00:03:01.100>High.

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<00:03:02.400>So <00:03:02.600>resilience <00:03:02.800>is <00:03:03.000>the <00:03:03.200>investment <00:03:03.400>and <00:03:03.600>reliability <00:03:03.800>as

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<00:03:10.400>would <00:03:10.633>like <00:03:10.866>to <00:03:11.100>argue <00:03:11.333>that <00:03:11.566>it's <00:03:11.800>culture.

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<00:03:14.100>You <00:03:14.275>can <00:03:14.450>obviously <00:03:14.625>have <00:03:14.799>the <00:03:14.975>best <00:03:15.150>tech <00:03:15.325>stack <00:03:15.500>Dev

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<00:03:17.400>team <00:03:17.516>in <00:03:17.633>the <00:03:17.750>world. <00:03:17.866>I <00:03:17.983>would <00:03:18.100>still <00:03:18.216>argue <00:03:18.333>that <00:03:18.450>it <00:03:18.566>comes <00:03:18.683>down <00:03:18.800>to

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<00:03:20.600>culture <00:03:20.795>to <00:03:20.990>be <00:03:21.185>reliable <00:03:21.380>in <00:03:21.575>the <00:03:21.770>end.

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<00:03:22.600>So <00:03:22.833>culture <00:03:23.066>is <00:03:23.299>nothing <00:03:23.533>more <00:03:23.766>than <00:03:24.000>like

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<00:03:28.100>If <00:03:28.275>we <00:03:28.450>all <00:03:28.625>believe <00:03:28.799>that <00:03:28.975>in <00:03:29.150>order <00:03:29.325>to <00:03:29.500>be

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<00:03:31.100>reliable, <00:03:31.275>we <00:03:31.450>should <00:03:31.625>never <00:03:31.799>deploy <00:03:31.975>to <00:03:32.150>production. <00:03:32.325>It <00:03:32.500>works

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<00:03:34.300>never <00:03:34.660>touch <00:03:35.019>it.

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<00:03:35.800>That <00:03:35.940>could <00:03:36.080>be <00:03:36.220>right. <00:03:36.360>I <00:03:36.500>think <00:03:36.640>the <00:03:36.780>majority <00:03:36.920>of <00:03:37.060>me <00:03:37.200>know

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<00:03:41.300>to <00:03:41.766>deliver <00:03:42.233>something <00:03:42.700>that's

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<00:03:44.400>reliable. <00:03:44.540>We <00:03:44.680>want <00:03:44.820>to <00:03:44.960>make <00:03:45.100>quick <00:03:45.240>changes <00:03:45.380>that <00:03:45.520>we <00:03:45.660>can <00:03:45.800>fix.

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<00:03:47.500>So <00:03:47.675>let's <00:03:47.850>say <00:03:48.025>a <00:03:48.200>quick <00:03:48.375>implementation <00:03:48.550>of <00:03:48.725>fixing <00:03:48.900>change

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<00:03:50.100>after <00:03:50.566>breaking <00:03:51.033>changes <00:03:51.500>happen.

78
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<00:03:54.100>And <00:03:54.227>that <00:03:54.354>gives <00:03:54.481>us <00:03:54.609>some <00:03:54.736>kind <00:03:54.863>of <00:03:54.990>safety <00:03:55.118>net. <00:03:55.245>We <00:03:55.372>do <00:03:55.500>something

79
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<00:03:57.200>wrong <00:03:57.695>we <00:03:58.190>adjust.

80
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<00:03:59.100>And <00:03:59.200>by <00:03:59.299>doing <00:03:59.400>that <00:03:59.500>and <00:03:59.600>doing <00:03:59.700>it <00:03:59.799>fast, <00:03:59.900>we're <00:04:00.000>actually <00:04:00.100>get <00:04:00.200>to <00:04:00.299>the <00:04:00.400>end <00:04:00.500>of

81
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<00:04:02.200>our <00:04:02.307>journey <00:04:02.415>much <00:04:02.523>faster <00:04:02.630>instead <00:04:02.738>of <00:04:02.846>going <00:04:02.953>all <00:04:03.061>the <00:04:03.169>way <00:04:03.276>this <00:04:03.384>way <00:04:03.492>waiting <00:04:03.600>for

82
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<00:04:05.300>a <00:04:05.440>year <00:04:05.580>to <00:04:05.720>deploy <00:04:05.860>all <00:04:06.000>the <00:04:06.140>way <00:04:06.280>that <00:04:06.420>way <00:04:06.560>and <00:04:06.700>so

83
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on.

84
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so

85
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<00:04:10.700>I <00:04:10.816>argue <00:04:10.933>that <00:04:11.049>you <00:04:11.166>can <00:04:11.283>find <00:04:11.399>out <00:04:11.516>a <00:04:11.633>lot <00:04:11.750>about <00:04:11.866>your <00:04:11.983>company's <00:04:12.100>Culture

86
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<00:04:13.100>by <00:04:13.380>looking <00:04:13.660>at <00:04:13.940>how <00:04:14.220>you <00:04:14.500>handle?

87
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<00:04:16.100>Things <00:04:16.275>where <00:04:16.450>it's <00:04:16.625>self-correction <00:04:16.800>is <00:04:16.975>most <00:04:17.150>important <00:04:17.325>and <00:04:17.500>this

88
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<00:04:19.700>is <00:04:19.933>the <00:04:20.166>most <00:04:20.399>dreaded <00:04:20.633>of <00:04:20.866>thing <00:04:21.099>in

89
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<00:04:22.300>the <00:04:22.690>world <00:04:23.080>and <00:04:23.470>incident.

90
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<00:04:24.300>Things <00:04:24.630>have <00:04:24.960>gone <00:04:25.289>wrong.

91
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<00:04:26.700>And <00:04:26.933>that <00:04:27.166>happened <00:04:27.400>in <00:04:27.633>prod <00:04:27.866>and <00:04:28.099>you

92
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<00:04:29.100>probably <00:04:29.255>getting <00:04:29.411>calls <00:04:29.566>and <00:04:29.722>you're <00:04:29.877>probably <00:04:30.033>getting <00:04:30.188>pinned <00:04:30.344>and <00:04:30.500>you

93
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<00:04:32.400>probably <00:04:32.575>have <00:04:32.750>customers <00:04:32.924>saying <00:04:33.099>what <00:04:33.275>the <00:04:33.450>hell <00:04:33.625>is <00:04:33.799>happening?

94
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<00:04:36.100>So <00:04:36.207>let's <00:04:36.315>look <00:04:36.423>at <00:04:36.530>the <00:04:36.638>culture <00:04:36.746>here <00:04:36.853>if <00:04:36.961>you <00:04:37.069>can <00:04:37.176>already <00:04:37.284>fix <00:04:37.392>your <00:04:37.500>incidents

95
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<00:04:39.500>fast, <00:04:39.995>that's <00:04:40.490>great.

96
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<00:04:41.300>Let's <00:04:41.407>start <00:04:41.515>there. <00:04:41.623>I <00:04:41.730>think <00:04:41.838>you <00:04:41.946>have <00:04:42.053>a <00:04:42.161>lot <00:04:42.269>of <00:04:42.376>very <00:04:42.484>great <00:04:42.592>developers <00:04:42.700>on

97
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<00:04:44.800>a <00:04:44.955>team <00:04:45.111>people <00:04:45.266>who <00:04:45.422>know <00:04:45.577>the <00:04:45.733>code. <00:04:45.888>Well, <00:04:46.044>they <00:04:46.200>can

98
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<00:04:47.200>fix <00:04:47.340>it. <00:04:47.479>Well <00:04:47.620>fantastic, <00:04:47.760>but <00:04:47.900>I <00:04:48.039>would <00:04:48.180>like <00:04:48.320>to <00:04:48.460>invite <00:04:48.599>you

99
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<00:04:50.300>to <00:04:50.475>invest <00:04:50.650>in <00:04:50.825>your <00:04:51.000>culture <00:04:51.175>even <00:04:51.350>further <00:04:51.525>and <00:04:51.700>don't

100
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<00:04:53.300>just <00:04:53.500>look <00:04:53.700>at <00:04:53.900>fixing <00:04:54.100>but <00:04:54.300>look <00:04:54.500>at <00:04:54.700>analyzing.

101
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<00:04:56.100>So <00:04:56.200>as <00:04:56.300>soon <00:04:56.400>as <00:04:56.500>an <00:04:56.600>incident <00:04:56.700>is <00:04:56.800>over, <00:04:56.900>what <00:04:57.000>do <00:04:57.100>you <00:04:57.200>do <00:04:57.300>as <00:04:57.400>a <00:04:57.500>company

102
00:04:59.200 --> 00:05:02.900
<00:04:59.200>as <00:04:59.375>a <00:04:59.550>culture? <00:04:59.724>Do <00:04:59.900>you <00:05:00.075>investigate <00:05:00.250>the <00:05:00.425>incident? <00:05:00.599>Do

103
00:05:02.900 --> 00:05:04.000
<00:05:02.900>you <00:05:03.229>do <00:05:03.560>incident <00:05:03.890>analysis?

104
00:05:05.100 --> 00:05:08.500
<00:05:05.100>Who <00:05:05.255>writes <00:05:05.411>that <00:05:05.566>analysis <00:05:05.722>who <00:05:05.877>reads <00:05:06.033>that <00:05:06.188>analysis? <00:05:06.344>Do <00:05:06.500>you

105
00:05:08.500 --> 00:05:11.500
<00:05:08.500>have <00:05:08.733>any <00:05:08.966>points <00:05:09.200>that <00:05:09.433>you <00:05:09.666>bring <00:05:09.900>out

106
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<00:05:11.500>from <00:05:11.640>that <00:05:11.780>incident <00:05:11.920>that <00:05:12.060>you <00:05:12.200>want <00:05:12.340>to <00:05:12.480>implement <00:05:12.620>in <00:05:12.760>the <00:05:12.900>future?

107
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<00:05:14.500>That <00:05:14.640>was <00:05:14.780>kind <00:05:14.920>of <00:05:15.060>things <00:05:15.200>matter <00:05:15.340>when <00:05:15.480>you <00:05:15.620>think <00:05:15.760>about <00:05:15.900>resilience.

108
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<00:05:18.300>And <00:05:18.580>Brazil <00:05:18.860>incident <00:05:19.140>analysis <00:05:19.420>can <00:05:19.700>seem

109
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<00:05:21.100>a <00:05:21.200>little <00:05:21.300>bit <00:05:21.400>scary <00:05:21.500>because <00:05:21.600>it <00:05:21.700>literally <00:05:21.800>is <00:05:21.900>you <00:05:22.000>and <00:05:22.100>your <00:05:22.200>team <00:05:22.300>looking <00:05:22.400>at <00:05:22.500>their

110
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mistake.

111
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<00:05:26.400>That's <00:05:26.539>not <00:05:26.679>fun. <00:05:26.820>You'd <00:05:26.960>much <00:05:27.099>rather. <00:05:27.239>Look <00:05:27.380>at <00:05:27.520>something <00:05:27.659>that <00:05:27.799>went

112
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<00:05:29.200>really <00:05:29.293>well, <00:05:29.386>but <00:05:29.479>you <00:05:29.573>have <00:05:29.666>to <00:05:29.760>look <00:05:29.853>at <00:05:29.946>the <00:05:30.039>mistakes <00:05:30.133>to <00:05:30.226>fix <00:05:30.320>them <00:05:30.413>or <00:05:30.506>to <00:05:30.599>avoid

113
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<00:05:32.100>them <00:05:32.280>in <00:05:32.460>the <00:05:32.640>future.

114
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<00:05:33.400>And <00:05:33.599>you <00:05:33.799>might <00:05:34.000>ask <00:05:34.200>yourself. <00:05:34.400>Why <00:05:34.599>didn't <00:05:34.799>we

115
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<00:05:36.100>anticipate <00:05:36.216>this? <00:05:36.333>How <00:05:36.450>could <00:05:36.566>we <00:05:36.683>not <00:05:36.800>have <00:05:36.916>seen <00:05:37.033>this <00:05:37.150>coming? <00:05:37.266>How <00:05:37.383>did <00:05:37.500>we

116
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<00:05:39.300>not <00:05:39.510>test <00:05:39.720>for <00:05:39.930>this?

117
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<00:05:40.800>And <00:05:40.916>this <00:05:41.033>is <00:05:41.150>why <00:05:41.266>I <00:05:41.383>would <00:05:41.500>like <00:05:41.616>for <00:05:41.733>you <00:05:41.850>to <00:05:41.966>make <00:05:42.083>your <00:05:42.200>first

118
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<00:05:43.200>mindset <00:05:44.599>change.

119
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<00:05:46.200>If <00:05:46.400>you <00:05:46.599>don't <00:05:46.800>realize <00:05:47.000>it <00:05:47.200>so <00:05:47.400>far <00:05:47.599>and

120
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<00:05:49.500>incident <00:05:49.733>always <00:05:49.966>means <00:05:50.200>you <00:05:50.433>have <00:05:50.666>hindsight <00:05:50.900>bias.

121
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<00:05:52.800>You <00:05:52.955>know <00:05:53.111>more <00:05:53.266>now <00:05:53.422>than <00:05:53.577>you <00:05:53.733>did <00:05:53.888>before <00:05:54.044>the <00:05:54.200>incident.

122
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<00:05:55.400>You <00:05:55.599>know, <00:05:55.799>what <00:05:56.000>broke <00:05:56.200>you <00:05:56.400>know, <00:05:56.599>what <00:05:56.799>happened?

123
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<00:05:58.600>So <00:05:58.775>if <00:05:58.950>you <00:05:59.125>change <00:05:59.300>your <00:05:59.475>culture <00:05:59.650>to <00:05:59.825>account <00:06:00.000>for

124
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<00:06:01.400>human <00:06:02.799>imperfection.

125
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<00:06:03.900>Which <00:06:04.075>is <00:06:04.250>I <00:06:04.424>hate <00:06:04.599>to <00:06:04.775>break <00:06:04.950>it <00:06:05.125>to <00:06:05.299>you.

126
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<00:06:06.700>Probably <00:06:06.933>applies <00:06:07.166>to <00:06:07.400>everybody <00:06:07.633>here, <00:06:07.866>but <00:06:08.099>that's

127
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<00:06:09.200>okay. <00:06:09.375>If <00:06:09.550>you <00:06:09.724>factor <00:06:09.900>in <00:06:10.075>human <00:06:10.250>imperfection, <00:06:10.425>then <00:06:10.599>what

128
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<00:06:12.500>an <00:06:12.733>incident <00:06:12.966>really <00:06:13.200>is <00:06:13.433>is <00:06:13.666>the <00:06:13.900>surprise.

129
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<00:06:15.600>If <00:06:15.740>you've <00:06:15.880>ever <00:06:16.020>been <00:06:16.160>in <00:06:16.300>an <00:06:16.440>incident, <00:06:16.580>it <00:06:16.720>definitely <00:06:16.860>feels <00:06:17.000>like

130
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<00:06:18.500>a <00:06:18.780>surprise <00:06:19.060>most <00:06:19.340>of <00:06:19.620>the <00:06:19.900>time.

131
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<00:06:21.200>If <00:06:21.355>you <00:06:21.511>can <00:06:21.666>predict <00:06:21.822>incidents <00:06:21.977>well <00:06:22.133>done. <00:06:22.288>You <00:06:22.444>shouldn't <00:06:22.599>have

132
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<00:06:24.200>released <00:06:24.830>that <00:06:25.460>probably.

133
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<00:06:26.900>So <00:06:27.075>let's <00:06:27.250>rephrase <00:06:27.424>that. <00:06:27.599>No, <00:06:27.775>we're <00:06:27.950>not <00:06:28.125>learning <00:06:28.299>from

134
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<00:06:29.300>incidents <00:06:29.580>anymore. <00:06:29.860>We're <00:06:30.140>learning <00:06:30.420>from <00:06:30.700>surprises.

135
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<00:06:32.200>And <00:06:32.327>a <00:06:32.454>surprise <00:06:32.581>for <00:06:32.709>us <00:06:32.836>means <00:06:32.963>that <00:06:33.090>we <00:06:33.218>don't <00:06:33.345>really <00:06:33.472>have <00:06:33.599>that

136
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<00:06:35.400>blame <00:06:35.555>Focus <00:06:35.711>anymore. <00:06:35.866>We <00:06:36.022>don't <00:06:36.177>really <00:06:36.333>ask <00:06:36.488>ourselves. <00:06:36.644>Why <00:06:36.799>didn't

137
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<00:06:38.300>we <00:06:38.750>anticipate <00:06:39.200>this <00:06:39.650>surprise?

138
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<00:06:40.600>That's <00:06:40.727>not <00:06:40.854>what <00:06:40.981>surprises <00:06:41.109>are. <00:06:41.236>You <00:06:41.363>shouldn't <00:06:41.490>be <00:06:41.618>able <00:06:41.745>to <00:06:41.872>anticipate <00:06:42.000>surprises.

139
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<00:06:44.800>So <00:06:45.080>let's <00:06:45.360>take <00:06:45.640>that <00:06:45.920>complex <00:06:46.200>nature

140
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<00:06:47.100>of <00:06:47.275>tech <00:06:47.450>and <00:06:47.625>put <00:06:47.800>it <00:06:47.975>in <00:06:48.150>our <00:06:48.325>hearts <00:06:48.500>that

141
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<00:06:50.800>we <00:06:50.975>are <00:06:51.150>human <00:06:51.325>people <00:06:51.500>who <00:06:51.675>work <00:06:51.850>on <00:06:52.025>very <00:06:52.200>complex

142
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<00:06:53.300>systems <00:06:53.500>and <00:06:53.700>something <00:06:53.900>will <00:06:54.100>go <00:06:54.300>wrong <00:06:54.500>and <00:06:54.700>that's

143
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<00:06:56.500>fine <00:06:56.733>because <00:06:56.966>you <00:06:57.200>can <00:06:57.433>hopefully <00:06:57.666>self-adjust <00:06:57.900>and

144
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<00:06:59.400>adjust <00:06:59.760>quickly.

145
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<00:07:01.200>And <00:07:01.327>just <00:07:01.454>like <00:07:01.581>incidents <00:07:01.709>we <00:07:01.836>can <00:07:01.963>most <00:07:02.090>of <00:07:02.218>the <00:07:02.345>time <00:07:02.472>learn <00:07:02.599>from

146
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<00:07:04.300>these <00:07:05.110>surprises.

147
00:07:06.200 --> 00:07:09.600
<00:07:06.200>So <00:07:06.355>I've <00:07:06.511>just <00:07:06.666>said <00:07:06.822>before <00:07:06.977>resilience <00:07:07.133>is <00:07:07.288>a <00:07:07.444>mindset <00:07:07.599>change.

148
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<00:07:10.400>And <00:07:10.599>because <00:07:10.799>the <00:07:11.000>mindset <00:07:11.200>is <00:07:11.400>basically <00:07:11.599>the <00:07:11.799>commonly

149
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<00:07:13.700>held <00:07:13.933>system <00:07:14.166>of <00:07:14.400>beliefs. <00:07:14.633>It's <00:07:14.866>a <00:07:15.099>culture

150
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change.

151
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<00:07:18.100>So <00:07:18.310>that <00:07:18.520>was <00:07:18.730>easy.

152
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<00:07:19.900>Now, <00:07:20.169>you <00:07:20.440>know.

153
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<00:07:21.800>Goodbye. <00:07:22.000>No, <00:07:22.200>I <00:07:22.400>want <00:07:22.600>to <00:07:22.800>actually <00:07:23.000>talk <00:07:23.200>to

154
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<00:07:24.300>you <00:07:24.416>about <00:07:24.533>how <00:07:24.650>this <00:07:24.766>is <00:07:24.883>done <00:07:25.000>because <00:07:25.116>as <00:07:25.233>much <00:07:25.350>as <00:07:25.466>you <00:07:25.583>agree <00:07:25.700>or

155
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<00:07:27.500>disagree <00:07:27.627>with <00:07:27.754>me, <00:07:27.881>I <00:07:28.009>would <00:07:28.136>like <00:07:28.263>for <00:07:28.390>you <00:07:28.518>to <00:07:28.645>take <00:07:28.772>something <00:07:28.900>home.

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<00:07:30.500>That's <00:07:30.950>actually <00:07:31.400>applicable.

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<00:07:32.500>And <00:07:32.733>so <00:07:32.966>this <00:07:33.200>is <00:07:33.433>the <00:07:33.666>intro <00:07:33.900>to

158
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<00:07:35.200>how <00:07:35.560>to <00:07:35.919>become <00:07:36.280>resilient.

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<00:07:37.200>as <00:07:37.695>a <00:07:38.190>team

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<00:07:39.600>and <00:07:39.775>okay, <00:07:39.950>how <00:07:40.125>do <00:07:40.300>we <00:07:40.475>make <00:07:40.650>a <00:07:40.825>culture <00:07:41.000>change?

161
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<00:07:42.600>It's <00:07:42.960>a <00:07:43.320>learning <00:07:43.680>Loop.

162
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<00:07:44.400>Everything <00:07:44.555>that <00:07:44.711>you <00:07:44.866>want <00:07:45.022>to <00:07:45.177>do <00:07:45.333>in <00:07:45.488>case <00:07:45.644>you <00:07:45.799>want

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<00:07:47.100>to <00:07:47.207>develop <00:07:47.315>a <00:07:47.423>habit, <00:07:47.530>it's <00:07:47.638>always <00:07:47.746>a <00:07:47.853>loop <00:07:47.961>that <00:07:48.069>has <00:07:48.176>to <00:07:48.284>repeat. <00:07:48.392>So <00:07:48.500>for

164
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<00:07:50.900>example, <00:07:51.039>let's <00:07:51.179>focus <00:07:51.320>on <00:07:51.460>a <00:07:51.599>value <00:07:51.739>here <00:07:51.880>the <00:07:52.020>value <00:07:52.159>here <00:07:52.299>is

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<00:07:53.700>surprises <00:07:53.933>will <00:07:54.166>happen <00:07:54.400>and <00:07:54.633>we <00:07:54.866>want <00:07:55.099>to

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<00:07:56.100>be <00:07:56.244>able <00:07:56.388>to <00:07:56.532>cope <00:07:56.676>with <00:07:56.820>them.

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<00:07:57.900>So <00:07:58.133>you <00:07:58.366>do <00:07:58.599>something <00:07:58.833>and <00:07:59.066>in <00:07:59.299>the

168
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<00:08:00.100>sin <00:08:00.227>in <00:08:00.354>the <00:08:00.481>instance <00:08:00.609>of <00:08:00.736>a <00:08:00.863>surprise <00:08:00.990>You <00:08:01.118>observe <00:08:01.245>and <00:08:01.372>measure <00:08:01.500>you

169
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<00:08:03.900>see <00:08:04.075>okay. <00:08:04.250>This <00:08:04.424>is <00:08:04.599>gone <00:08:04.775>down. <00:08:04.950>Can <00:08:05.125>we <00:08:05.299>monitor

170
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<00:08:06.200>it? <00:08:06.316>Do <00:08:06.433>we <00:08:06.550>need <00:08:06.666>better <00:08:06.783>monitoring <00:08:06.900>in <00:08:07.016>place <00:08:07.133>in <00:08:07.250>the <00:08:07.366>future <00:08:07.483>and <00:08:07.599>you

171
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<00:08:09.100>focus <00:08:09.380>on <00:08:09.660>the <00:08:09.940>principles. <00:08:10.220>What <00:08:10.500>matters?

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<00:08:12.700>Did <00:08:13.050>the <00:08:13.400>clients <00:08:13.750>get <00:08:14.099>impacted?

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<00:08:15.300>Did <00:08:15.650>we <00:08:16.000>get <00:08:16.350>stressed <00:08:16.700>out?

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<00:08:18.100>And <00:08:18.200>then <00:08:18.300>you <00:08:18.400>figure <00:08:18.500>out <00:08:18.600>the <00:08:18.700>processes <00:08:18.800>you <00:08:18.900>think <00:08:19.000>about <00:08:19.100>okay <00:08:19.200>next <00:08:19.300>time <00:08:19.400>we're <00:08:19.500>going

175
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<00:08:21.400>to <00:08:21.539>not <00:08:21.679>forget <00:08:21.820>to <00:08:21.960>get <00:08:22.099>everybody <00:08:22.239>lunch. <00:08:22.380>For <00:08:22.520>example, <00:08:22.659>because <00:08:22.799>if

176
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<00:08:24.300>you <00:08:24.615>are <00:08:24.930>hungry <00:08:25.245>you <00:08:25.560>could

177
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<00:08:26.500>Much <00:08:26.792>worse <00:08:27.085>in <00:08:27.377>my <00:08:27.670>opinion.

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<00:08:29.200>And <00:08:29.355>if <00:08:29.511>you <00:08:29.666>keep <00:08:29.822>doing <00:08:29.977>that <00:08:30.133>you <00:08:30.288>develop <00:08:30.444>a <00:08:30.599>skill

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<00:08:32.100>you <00:08:32.255>develop <00:08:32.411>a <00:08:32.566>habit <00:08:32.722>and <00:08:32.877>you <00:08:33.033>develop <00:08:33.188>a <00:08:33.344>practice <00:08:33.500>that

180
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<00:08:35.799>your <00:08:36.033>whole <00:08:36.266>company <00:08:36.500>can <00:08:36.733>adapt <00:08:36.966>and <00:08:37.199>you

181
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<00:08:38.299>could <00:08:38.533>do <00:08:38.766>this <00:08:39.000>even <00:08:39.233>in <00:08:39.466>this <00:08:39.699>situation.

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<00:08:42.200>So <00:08:42.307>this <00:08:42.415>is <00:08:42.523>a <00:08:42.630>learning <00:08:42.738>loop <00:08:42.846>from <00:08:42.953>an <00:08:43.061>outage. <00:08:43.169>You <00:08:43.276>start <00:08:43.384>it <00:08:43.492>normal <00:08:43.600>things

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<00:08:45.900>are <00:08:46.133>good. <00:08:46.366>It's <00:08:46.600>a <00:08:46.833>Friday <00:08:47.066>afternoon. <00:08:47.300>It's

184
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<00:08:48.800>five <00:08:49.150>PM <00:08:49.500>you <00:08:49.849>closing <00:08:50.199>a

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<00:08:51.300>laptop <00:08:51.455>and <00:08:51.611>just <00:08:51.766>before <00:08:51.922>it <00:08:52.077>hits <00:08:52.233>the <00:08:52.388>keyboard. <00:08:52.544>There's <00:08:52.699>knowledge.

186
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<00:08:55.400>Yay, <00:08:55.574>you <00:08:55.750>have <00:08:55.925>no <00:08:56.100>choice <00:08:56.275>but <00:08:56.449>to <00:08:56.625>put <00:08:56.800>that

187
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<00:08:58.300>beer <00:08:58.455>to <00:08:58.611>the <00:08:58.766>side <00:08:58.922>again <00:08:59.077>and <00:08:59.233>to <00:08:59.388>start <00:08:59.544>fixing <00:08:59.699>diagnosing

188
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<00:09:01.400>and <00:09:01.633>detecting <00:09:01.866>or <00:09:02.100>Downing <00:09:02.333>the <00:09:02.566>beer <00:09:02.800>and

189
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<00:09:04.300>during <00:09:04.474>the <00:09:04.650>same <00:09:04.824>no <00:09:05.000>judgment, <00:09:05.175>and <00:09:05.349>and <00:09:05.525>you <00:09:05.699>learn

190
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<00:09:07.400>from <00:09:07.555>it <00:09:07.711>and <00:09:07.866>you <00:09:08.022>improve <00:09:08.177>your <00:09:08.333>system <00:09:08.488>you <00:09:08.644>fix <00:09:08.800>the

191
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<00:09:10.200>backyard <00:09:11.189>system.

192
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<00:09:12.400>That's <00:09:12.600>great <00:09:12.800>reactive <00:09:13.000>learning <00:09:13.199>is <00:09:13.400>great. <00:09:13.600>It's <00:09:13.800>good.

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<00:09:15.300>We <00:09:15.500>get <00:09:15.699>something <00:09:15.900>from <00:09:16.099>it. <00:09:16.300>But <00:09:16.500>proactive <00:09:16.699>learning

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<00:09:18.700>is <00:09:19.015>where <00:09:19.330>it's <00:09:19.645>actually <00:09:19.960>at.

195
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<00:09:20.800>And <00:09:21.000>this <00:09:21.199>is <00:09:21.400>where <00:09:21.599>chaos <00:09:21.800>comes <00:09:22.000>into <00:09:22.199>the

196
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mix.

197
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<00:09:25.300>You <00:09:25.500>get <00:09:25.699>to <00:09:25.900>embrace <00:09:26.099>chaos <00:09:26.300>with <00:09:26.500>all <00:09:26.699>of

198
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this.

199
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<00:09:29.300>This <00:09:29.439>is <00:09:29.579>a <00:09:29.719>quick <00:09:29.859>plug <00:09:30.000>one <00:09:30.140>of <00:09:30.280>my <00:09:30.420>co-workers <00:09:30.560>wrote <00:09:30.699>these

200
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<00:09:32.400>books <00:09:32.574>by <00:09:32.750>the <00:09:32.925>books <00:09:33.100>that <00:09:33.275>great <00:09:33.449>books <00:09:33.625>on <00:09:33.800>chaos

201
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<00:09:35.600>engineering. <00:09:35.740>But <00:09:35.880>because <00:09:36.020>you <00:09:36.160>don't <00:09:36.300>have <00:09:36.440>the <00:09:36.580>ability <00:09:36.720>to <00:09:36.860>buy <00:09:37.000>those

202
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<00:09:38.300>books <00:09:38.468>and <00:09:38.637>read <00:09:38.806>them <00:09:38.974>in <00:09:39.143>the <00:09:39.312>next <00:09:39.481>20 <00:09:39.650>seconds.

203
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<00:09:40.600>Let <00:09:40.880>me <00:09:41.160>summarize <00:09:41.440>it <00:09:41.720>for <00:09:42.000>you.

204
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<00:09:43.500>Chaos <00:09:43.700>engineering <00:09:43.900>is <00:09:44.100>the <00:09:44.300>discipline <00:09:44.500>of <00:09:44.700>experimenting <00:09:44.900>on

205
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<00:09:46.900>a <00:09:47.530>system.

206
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<00:09:48.300>In <00:09:48.455>order <00:09:48.611>to <00:09:48.766>build <00:09:48.922>confidence <00:09:49.077>in <00:09:49.233>that <00:09:49.388>system's <00:09:49.544>capability <00:09:49.699>to

207
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<00:09:51.700>withstand <00:09:51.980>turbulent <00:09:52.260>conditions <00:09:52.540>and <00:09:52.820>production <00:09:53.100>and

208
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<00:09:54.200>let <00:09:54.375>me <00:09:54.550>just <00:09:54.725>be <00:09:54.900>clear <00:09:55.075>turbulent <00:09:55.250>conditions <00:09:55.425>can <00:09:55.600>be

209
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anything.

210
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<00:09:58.700>You've <00:09:58.933>probably <00:09:59.166>heard <00:09:59.400>of <00:09:59.633>outages. <00:09:59.866>You've <00:10:00.100>probably

211
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<00:10:01.200>heard <00:10:01.650>of <00:10:02.100>users.

212
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<00:10:03.600>They're <00:10:03.795>very <00:10:03.990>turbulent <00:10:04.185>part <00:10:04.380>of <00:10:04.575>the <00:10:04.770>system.

213
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<00:10:06.300>So <00:10:06.427>don't <00:10:06.554>think <00:10:06.681>this <00:10:06.809>is <00:10:06.936>just <00:10:07.063>on <00:10:07.190>a <00:10:07.318>technical <00:10:07.445>basis. <00:10:07.572>This <00:10:07.699>could

214
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<00:10:09.200>be <00:10:09.470>absolutely <00:10:09.740>anything.

215
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<00:10:10.800>So <00:10:10.955>what <00:10:11.111>do <00:10:11.266>we <00:10:11.422>do <00:10:11.577>here? <00:10:11.733>We <00:10:11.888>actually <00:10:12.044>just <00:10:12.199>exchange

216
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<00:10:13.700>a <00:10:13.875>part <00:10:14.050>of <00:10:14.225>our <00:10:14.400>learning <00:10:14.575>love. <00:10:14.750>So <00:10:14.925>instead <00:10:15.100>of

217
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<00:10:16.200>the <00:10:16.433>normal <00:10:16.666>and <00:10:16.900>the <00:10:17.133>incident <00:10:17.366>happening <00:10:17.600>at

218
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<00:10:19.100>5 <00:10:19.730>pm.

219
00:10:20.600 --> 00:10:22.700
<00:10:20.600>On <00:10:20.833>a <00:10:21.066>Friday <00:10:21.300>you <00:10:21.533>could <00:10:21.766>schedule <00:10:22.000>this.

220
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<00:10:23.700>Not <00:10:23.855>before <00:10:24.011>lunch <00:10:24.166>not <00:10:24.322>before <00:10:24.477>the <00:10:24.633>end <00:10:24.788>of <00:10:24.944>the <00:10:25.100>day

221
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<00:10:26.100>on <00:10:26.216>Friday, <00:10:26.333>but <00:10:26.450>you <00:10:26.566>can <00:10:26.683>schedule <00:10:26.800>it <00:10:26.916>on <00:10:27.033>like <00:10:27.150>Wednesday <00:10:27.266>morning <00:10:27.383>or <00:10:27.500>whatever.

222
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<00:10:29.500>That's <00:10:29.650>up <00:10:29.800>to <00:10:29.950>you.

223
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<00:10:31.100>You <00:10:31.255>still <00:10:31.411>get <00:10:31.566>to <00:10:31.722>diagnose <00:10:31.877>fix <00:10:32.033>and <00:10:32.188>detect <00:10:32.344>you <00:10:32.500>get

224
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<00:10:34.400>to <00:10:34.600>learn <00:10:34.800>you <00:10:35.000>get <00:10:35.199>to <00:10:35.400>improve <00:10:35.600>your <00:10:35.800>robustness.

225
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<00:10:38.100>But <00:10:38.207>the <00:10:38.315>key <00:10:38.423>here <00:10:38.530>is <00:10:38.638>that <00:10:38.746>you <00:10:38.853>have <00:10:38.961>the <00:10:39.069>learning <00:10:39.176>Loop <00:10:39.284>of <00:10:39.392>a <00:10:39.500>cares

226
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<00:10:41.500>experiment <00:10:42.760>self-induced.

227
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<00:10:44.200>You <00:10:44.355>surface <00:10:44.511>some <00:10:44.666>dark <00:10:44.822>debt, <00:10:44.977>and <00:10:45.133>by <00:10:45.288>definition <00:10:45.444>dark <00:10:45.600>debt

228
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<00:10:47.400>is <00:10:47.540>something <00:10:47.680>that <00:10:47.819>you <00:10:47.959>could <00:10:48.100>not <00:10:48.240>have <00:10:48.380>foreseen. <00:10:48.520>So <00:10:48.660>no <00:10:48.800>one

229
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<00:10:50.300>has <00:10:50.427>to <00:10:50.554>feel <00:10:50.681>guilty <00:10:50.809>about <00:10:50.936>why <00:10:51.063>didn't <00:10:51.190>we <00:10:51.318>see <00:10:51.445>this <00:10:51.572>happening <00:10:51.699>before?

230
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<00:10:54.200>You <00:10:54.355>learn <00:10:54.511>and <00:10:54.666>improve <00:10:54.822>you <00:10:54.977>can <00:10:55.133>test <00:10:55.288>that <00:10:55.444>your <00:10:55.600>system

231
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<00:10:57.600>will <00:10:57.930>stand <00:10:58.260>that <00:10:58.590>chaos.

232
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<00:10:59.400>And <00:10:59.516>you <00:10:59.633>can <00:10:59.750>continuously <00:10:59.866>validate <00:10:59.983>for <00:11:00.100>it. <00:11:00.216>You <00:11:00.333>can <00:11:00.449>say <00:11:00.566>okay, <00:11:00.683>if <00:11:00.800>we

233
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<00:11:02.100>did <00:11:02.300>run <00:11:02.500>this <00:11:02.700>again, <00:11:02.900>it <00:11:03.100>would <00:11:03.300>still <00:11:03.500>pass.

234
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<00:11:04.700>You <00:11:04.855>can <00:11:05.011>go <00:11:05.166>a <00:11:05.322>step <00:11:05.477>further <00:11:05.633>and <00:11:05.788>do <00:11:05.944>continuous <00:11:06.100>verification.

235
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<00:11:07.100>So <00:11:07.333>you've <00:11:07.566>just <00:11:07.800>come <00:11:08.033>up <00:11:08.266>with <00:11:08.500>a

236
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<00:11:10.300>really <00:11:10.474>cool <00:11:10.650>chaos <00:11:10.824>exercise. <00:11:11.000>You <00:11:11.175>fixed <00:11:11.349>it <00:11:11.525>write <00:11:11.699>a

237
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<00:11:13.600>test <00:11:13.775>from <00:11:13.950>it <00:11:14.125>or <00:11:14.300>somehow <00:11:14.475>make <00:11:14.650>it <00:11:14.825>part <00:11:15.000>of

238
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<00:11:16.300>you <00:11:16.500>continuous <00:11:16.699>delivery <00:11:16.900>pipeline <00:11:17.099>you <00:11:17.300>gain <00:11:17.500>from <00:11:17.699>this?

239
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<00:11:20.400>And <00:11:20.540>you <00:11:20.680>can <00:11:20.819>do <00:11:20.959>this <00:11:21.100>absolutely <00:11:21.240>any <00:11:21.380>point <00:11:21.520>of <00:11:21.660>the <00:11:21.800>business

240
00:11:23.200 --> 00:11:26.300
<00:11:23.200>at <00:11:23.355>every <00:11:23.511>layer. <00:11:23.666>So <00:11:23.822>for <00:11:23.977>example <00:11:24.133>for <00:11:24.288>people <00:11:24.444>practices, <00:11:24.600>you

241
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<00:11:26.300>can <00:11:26.427>put <00:11:26.554>game <00:11:26.681>days <00:11:26.809>in <00:11:26.936>you <00:11:27.063>can <00:11:27.190>do <00:11:27.318>automated <00:11:27.445>experiments <00:11:27.572>for <00:11:27.699>applications

242
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<00:11:29.800>platforms <00:11:31.150>and

243
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<00:11:32.300>and <00:11:32.579>the <00:11:32.859>entirety <00:11:33.140>of <00:11:33.420>the <00:11:33.699>stack

244
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<00:11:35.100>so <00:11:35.227>what <00:11:35.354>I'm <00:11:35.481>basically <00:11:35.609>saying <00:11:35.736>is <00:11:35.863>take <00:11:35.990>your <00:11:36.118>system <00:11:36.245>and <00:11:36.372>Shake <00:11:36.500>It

245
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<00:11:38.700>shake <00:11:38.898>as <00:11:39.096>hard <00:11:39.294>as <00:11:39.492>you <00:11:39.689>can.

246
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<00:11:40.600>And <00:11:40.740>this <00:11:40.880>sounds <00:11:41.020>stressful <00:11:41.160>and <00:11:41.300>I <00:11:41.440>don't <00:11:41.580>like <00:11:41.720>stress. <00:11:41.860>So <00:11:42.000>how

247
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<00:11:43.100>do <00:11:43.380>we <00:11:43.660>make <00:11:43.940>it <00:11:44.220>less <00:11:44.500>stressful?

248
00:11:47.300 --> 00:11:48.100
<00:11:47.300>You <00:11:47.480>might <00:11:47.660>have <00:11:47.840>guessed <00:11:48.020>it.

249
00:11:49.200 --> 00:11:50.000
<00:11:49.200>It's <00:11:49.920>empathy.

250
00:11:51.300 --> 00:11:54.400
<00:11:51.300>So <00:11:51.533>empathy <00:11:51.766>is <00:11:52.000>the <00:11:52.233>key <00:11:52.466>on <00:11:52.699>your

251
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<00:11:54.400>superpower <00:11:54.600>within <00:11:54.800>chaos <00:11:55.000>engineering <00:11:55.199>that <00:11:55.400>goes <00:11:55.600>from <00:11:55.800>something

252
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<00:11:57.200>super <00:11:57.400>stressful <00:11:57.600>to <00:11:57.800>something <00:11:58.000>that <00:11:58.200>can <00:11:58.400>actually <00:11:58.600>be

253
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<00:12:00.300>quite <00:12:00.570>fun.

254
00:12:02.200 --> 00:12:05.500
<00:12:02.200>And <00:12:02.400>resilience <00:12:02.600>as <00:12:02.800>we <00:12:03.000>know <00:12:03.200>requires <00:12:03.400>learning <00:12:03.600>and

255
00:12:05.500 --> 00:12:08.700
<00:12:05.500>it's <00:12:05.627>a <00:12:05.754>lot <00:12:05.881>of <00:12:06.009>work <00:12:06.136>to <00:12:06.263>set <00:12:06.390>up <00:12:06.518>those <00:12:06.645>conditional <00:12:06.772>those <00:12:06.900>cultural

256
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<00:12:08.700>conditions. <00:12:08.933>But <00:12:09.166>the <00:12:09.400>most <00:12:09.633>important <00:12:09.866>thing <00:12:10.100>is

257
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<00:12:11.200>that <00:12:11.355>we <00:12:11.511>do <00:12:11.666>all <00:12:11.822>of <00:12:11.977>this <00:12:12.133>with <00:12:12.288>empathy <00:12:12.444>because <00:12:12.600>if

258
00:12:14.500 --> 00:12:17.200
<00:12:14.500>not <00:12:14.655>you <00:12:14.811>basically <00:12:14.966>just <00:12:15.122>telling <00:12:15.277>your <00:12:15.433>Workforce. <00:12:15.588>I <00:12:15.744>want <00:12:15.900>you

259
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<00:12:17.200>to <00:12:17.433>stress <00:12:17.666>yourself <00:12:17.900>out <00:12:18.133>every <00:12:18.366>Wednesday <00:12:18.600>morning.

260
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<00:12:19.500>And <00:12:19.655>that's <00:12:19.811>probably <00:12:19.966>not <00:12:20.122>going <00:12:20.277>to <00:12:20.433>go <00:12:20.588>down <00:12:20.744>super <00:12:20.900>well.

261
00:12:22.500 --> 00:12:25.000
<00:12:22.500>So <00:12:22.733>I'll <00:12:22.966>demonstrate <00:12:23.200>a <00:12:23.433>little <00:12:23.666>bit <00:12:23.900>of

262
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<00:12:25.600>empathy <00:12:25.870>now.

263
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<00:12:27.400>It's <00:12:27.805>post <00:12:28.209>lunch.

264
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<00:12:29.200>I <00:12:29.480>personally <00:12:29.760>don't <00:12:30.040>like <00:12:30.320>audience <00:12:30.600>participation.

265
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<00:12:32.300>So <00:12:32.474>I'm <00:12:32.650>going <00:12:32.824>to <00:12:33.000>ask <00:12:33.175>you <00:12:33.349>to <00:12:33.525>participate <00:12:33.699>invisibly.

266
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<00:12:36.200>So <00:12:36.316>if <00:12:36.433>you <00:12:36.550>are <00:12:36.666>or <00:12:36.783>you're <00:12:36.900>not <00:12:37.016>participating <00:12:37.133>completely <00:12:37.250>up <00:12:37.366>to <00:12:37.483>you, <00:12:37.600>I

267
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<00:12:39.200>won't <00:12:39.355>be <00:12:39.511>able <00:12:39.666>to <00:12:39.822>tell <00:12:39.977>the <00:12:40.133>difference. <00:12:40.288>So <00:12:40.444>I <00:12:40.600>would

268
00:12:42.200 --> 00:12:43.100
<00:12:42.200>like <00:12:42.402>for <00:12:42.605>you <00:12:42.807>to <00:12:43.010>just

269
00:12:44.300 --> 00:12:47.000
<00:12:44.300>listen <00:12:44.407>to <00:12:44.515>a <00:12:44.623>situation. <00:12:44.730>I'm <00:12:44.838>going <00:12:44.946>to <00:12:45.053>talk <00:12:45.161>to <00:12:45.269>you <00:12:45.376>about <00:12:45.484>in <00:12:45.592>a <00:12:45.699>second

270
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<00:12:47.500>and <00:12:47.700>monitor <00:12:47.900>how <00:12:48.100>you <00:12:48.300>feel <00:12:48.500>in <00:12:48.700>that <00:12:48.900>situation.

271
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<00:12:51.700>Or <00:12:51.970>have <00:12:52.240>an <00:12:52.510>app.

272
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<00:12:53.100>up <00:12:53.370>to <00:12:53.640>you

273
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<00:12:54.800>So <00:12:55.033>the <00:12:55.266>x <00:12:55.500>is <00:12:55.733>the <00:12:55.966>the <00:12:56.199>situation

274
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<00:12:57.600>is <00:12:57.800>the <00:12:58.000>following <00:12:58.200>you <00:12:58.400>find <00:12:58.600>yourself <00:12:58.800>in <00:12:59.000>a

275
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<00:13:00.500>dark <00:13:00.770>room.

276
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<00:13:02.400>In <00:13:02.507>front <00:13:02.615>of <00:13:02.723>you <00:13:02.830>is <00:13:02.938>a <00:13:03.046>table <00:13:03.153>and <00:13:03.261>on <00:13:03.369>the <00:13:03.476>table <00:13:03.584>is <00:13:03.692>a <00:13:03.800>bomb.

277
00:13:07.200 --> 00:13:10.500
<00:13:07.200>You <00:13:07.340>have <00:13:07.480>tools <00:13:07.620>in <00:13:07.760>your <00:13:07.900>hands <00:13:08.040>that <00:13:08.180>you <00:13:08.320>think <00:13:08.460>you <00:13:08.600>should

278
00:13:10.500 --> 00:13:13.400
<00:13:10.500>use <00:13:10.655>to <00:13:10.811>dissolve <00:13:10.966>to <00:13:11.122>diffuse <00:13:11.277>this <00:13:11.433>bomb, <00:13:11.588>but <00:13:11.744>you've <00:13:11.900>never

279
00:13:13.400 --> 00:13:14.100
<00:13:13.400>done <00:13:13.715>it <00:13:14.030>before.

280
00:13:15.700 --> 00:13:18.300
<00:13:15.700>There's <00:13:15.840>a <00:13:15.980>couple <00:13:16.120>of <00:13:16.260>people <00:13:16.400>scattered <00:13:16.540>around <00:13:16.680>in <00:13:16.820>the <00:13:16.960>room <00:13:17.100>and

281
00:13:18.300 --> 00:13:21.900
<00:13:18.300>they <00:13:18.416>all <00:13:18.533>kind <00:13:18.650>of <00:13:18.766>watching <00:13:18.883>you <00:13:19.000>and <00:13:19.116>sometimes <00:13:19.233>they're <00:13:19.349>not <00:13:19.466>watching <00:13:19.583>you <00:13:19.699>and

282
00:13:21.900 --> 00:13:23.100
<00:13:21.900>you <00:13:22.260>sitting <00:13:22.620>there <00:13:22.980>shaking.

283
00:13:24.300 --> 00:13:27.000
<00:13:24.300>Just <00:13:24.455>about <00:13:24.611>to <00:13:24.766>potentially <00:13:24.922>blow <00:13:25.077>up <00:13:25.233>everybody <00:13:25.388>in <00:13:25.544>that <00:13:25.699>room.

284
00:13:28.500 --> 00:13:31.300
<00:13:28.500>So <00:13:28.675>personally <00:13:28.850>if <00:13:29.025>I <00:13:29.200>think <00:13:29.375>about <00:13:29.550>this <00:13:29.725>I <00:13:29.900>feel

285
00:13:31.300 --> 00:13:31.900
stressed.

286
00:13:33.300 --> 00:13:36.800
<00:13:33.300>I <00:13:33.407>feel <00:13:33.515>like <00:13:33.623>I <00:13:33.730>don't <00:13:33.838>want <00:13:33.946>to <00:13:34.053>be <00:13:34.161>in <00:13:34.269>that <00:13:34.376>position. <00:13:34.484>I <00:13:34.592>have <00:13:34.699>not

287
00:13:36.800 --> 00:13:39.400
<00:13:36.800>chosen <00:13:37.033>a <00:13:37.266>bomb <00:13:37.500>defusing <00:13:37.733>career <00:13:37.966>for <00:13:38.199>a

288
00:13:39.400 --> 00:13:39.500
reason.

289
00:13:40.400 --> 00:13:43.200
<00:13:40.400>I <00:13:40.540>like <00:13:40.680>my <00:13:40.819>laptop <00:13:40.959>and <00:13:41.100>I <00:13:41.240>like <00:13:41.380>that <00:13:41.520>it <00:13:41.660>probably <00:13:41.800>won't

290
00:13:43.200 --> 00:13:43.800
explode.

291
00:13:45.600 --> 00:13:47.600
<00:13:45.600>And <00:13:45.950>so <00:13:46.300>that <00:13:46.650>situation <00:13:47.000>A.

292
00:13:48.600 --> 00:13:52.100
<00:13:48.600>Put <00:13:48.775>yourself <00:13:48.950>back <00:13:49.125>in <00:13:49.300>to <00:13:49.475>that <00:13:49.650>situation <00:13:49.825>with <00:13:50.000>a

293
00:13:51.100 --> 00:13:52.500
<00:13:51.100>little <00:13:52.360>twist.

294
00:13:54.500 --> 00:13:57.400
<00:13:54.500>I'll <00:13:54.640>say <00:13:54.780>one <00:13:54.920>sentence <00:13:55.060>and <00:13:55.200>monitor <00:13:55.340>how <00:13:55.480>you <00:13:55.620>feel <00:13:55.760>during <00:13:55.900>that

295
00:13:57.400 --> 00:13:57.700
sentence.

296
00:13:58.400 --> 00:13:59.700
<00:13:58.400>This <00:13:58.692>is <00:13:58.985>an <00:13:59.277>escape <00:13:59.570>room.

297
00:14:01.400 --> 00:14:02.400
<00:14:01.400>the <00:14:01.699>bum's <00:14:02.000>not <00:14:02.300>real

298
00:14:03.300 --> 00:14:06.500
<00:14:03.300>the <00:14:03.455>people <00:14:03.611>are <00:14:03.766>your <00:14:03.922>friends <00:14:04.077>the <00:14:04.233>tools <00:14:04.388>are <00:14:04.544>probably <00:14:04.699>not

299
00:14:06.500 --> 00:14:09.300
<00:14:06.500>even <00:14:06.700>real <00:14:06.900>bomb <00:14:07.100>defusing <00:14:07.300>tools, <00:14:07.500>but <00:14:07.700>some <00:14:07.900>sort

300
00:14:09.300 --> 00:14:11.600
<00:14:09.300>of <00:14:09.474>riddle <00:14:09.650>that <00:14:09.824>you <00:14:10.000>have <00:14:10.175>to <00:14:10.349>get <00:14:10.525>through <00:14:10.699>together.

301
00:14:12.500 --> 00:14:15.100
<00:14:12.500>You <00:14:12.627>know <00:14:12.754>your <00:14:12.881>friends <00:14:13.009>are <00:14:13.136>working <00:14:13.263>on <00:14:13.390>other <00:14:13.518>problems. <00:14:13.645>You <00:14:13.772>can <00:14:13.900>probably

302
00:14:15.100 --> 00:14:18.300
<00:14:15.100>exchange <00:14:15.227>the <00:14:15.354>problems <00:14:15.481>that <00:14:15.609>you're <00:14:15.736>working <00:14:15.863>on <00:14:15.990>with <00:14:16.118>someone <00:14:16.245>else. <00:14:16.372>If <00:14:16.500>you

303
00:14:18.300 --> 00:14:21.600
<00:14:18.300>don't <00:14:18.455>want <00:14:18.611>to <00:14:18.766>do <00:14:18.922>the <00:14:19.077>bomb <00:14:19.233>part <00:14:19.388>and <00:14:19.544>no <00:14:19.699>matter

304
00:14:21.600 --> 00:14:24.900
<00:14:21.600>what <00:14:21.740>happens <00:14:21.880>in <00:14:22.020>like <00:14:22.160>two <00:14:22.300>hours, <00:14:22.440>you <00:14:22.580>probably <00:14:22.720>get <00:14:22.860>lunch. <00:14:23.000>So.

305
00:14:26.300 --> 00:14:27.500
<00:14:26.300>To <00:14:26.516>me, <00:14:26.732>that's <00:14:26.948>a <00:14:27.164>huge <00:14:27.380>difference.

306
00:14:28.500 --> 00:14:31.500
<00:14:28.500>To <00:14:28.655>me, <00:14:28.811>I <00:14:28.966>now <00:14:29.122>feel <00:14:29.277>like <00:14:29.433>I've <00:14:29.588>chosen <00:14:29.744>the <00:14:29.900>situation.

307
00:14:31.500 --> 00:14:33.500
<00:14:31.500>I've <00:14:31.733>probably <00:14:31.966>paid <00:14:32.200>for <00:14:32.433>the <00:14:32.666>escape <00:14:32.900>room.

308
00:14:34.300 --> 00:14:36.900
<00:14:34.300>I'm <00:14:34.474>here <00:14:34.650>with <00:14:34.824>my <00:14:35.000>friends. <00:14:35.175>I <00:14:35.349>know <00:14:35.525>I'm <00:14:35.699>supported.

309
00:14:37.600 --> 00:14:39.000
<00:14:37.600>People <00:14:38.230>won't <00:14:38.860>die.

310
00:14:40.200 --> 00:14:43.200
<00:14:40.200>If <00:14:40.327>I <00:14:40.454>don't <00:14:40.581>do <00:14:40.709>this <00:14:40.836>well <00:14:40.963>and <00:14:41.090>and <00:14:41.218>I <00:14:41.345>can <00:14:41.472>always <00:14:41.600>switch

311
00:14:43.200 --> 00:14:44.600
<00:14:43.200>around. <00:14:43.620>This <00:14:44.040>is <00:14:44.460>not.

312
00:14:45.300 --> 00:14:46.300
<00:14:45.300>a <00:14:45.599>real <00:14:45.900>life <00:14:46.199>Danger

313
00:14:47.800 --> 00:14:50.400
<00:14:47.800>So <00:14:47.939>what <00:14:48.079>you've <00:14:48.219>just <00:14:48.359>experienced <00:14:48.500>is <00:14:48.640>the <00:14:48.780>first <00:14:48.920>and <00:14:49.060>for <00:14:49.199>me

314
00:14:50.400 --> 00:14:53.400
<00:14:50.400>probably <00:14:50.540>one <00:14:50.680>of <00:14:50.819>the <00:14:50.959>most <00:14:51.100>important <00:14:51.240>tools <00:14:51.380>in <00:14:51.520>the <00:14:51.660>empathy <00:14:51.800>toolbox,

315
00:14:53.400 --> 00:14:55.300
<00:14:53.400>and <00:14:53.633>that <00:14:53.866>is <00:14:54.100>the <00:14:54.333>frame <00:14:54.566>of <00:14:54.800>reference.

316
00:14:56.400 --> 00:14:59.100
<00:14:56.400>And <00:14:56.516>I'm <00:14:56.633>going <00:14:56.750>to <00:14:56.866>continue <00:14:56.983>making <00:14:57.100>a <00:14:57.216>part <00:14:57.333>of <00:14:57.449>the <00:14:57.566>speech <00:14:57.683>that <00:14:57.800>if

317
00:14:59.100 --> 00:15:01.000
<00:14:59.100>you <00:14:59.380>are <00:14:59.660>a <00:14:59.940>boss <00:15:00.220>or <00:15:00.500>manager.

318
00:15:02.300 --> 00:15:03.400
<00:15:02.300>Try <00:15:02.547>to <00:15:02.795>stay <00:15:03.042>with <00:15:03.290>me.

319
00:15:04.800 --> 00:15:07.600
<00:15:04.800>Because <00:15:04.974>this <00:15:05.150>might <00:15:05.324>not <00:15:05.500>be <00:15:05.675>the <00:15:05.849>most <00:15:06.025>fun <00:15:06.199>part

320
00:15:07.600 --> 00:15:10.200
<00:15:07.600>to <00:15:07.833>hear <00:15:08.066>and <00:15:08.300>this <00:15:08.533>is <00:15:08.766>your <00:15:09.000>life.

321
00:15:11.500 --> 00:15:13.500
<00:15:11.500>And <00:15:11.733>these <00:15:11.966>are <00:15:12.200>real <00:15:12.433>things <00:15:12.666>that <00:15:12.900>matter.

322
00:15:15.400 --> 00:15:18.800
<00:15:15.400>This <00:15:15.633>is <00:15:15.866>Family <00:15:16.100>Health <00:15:16.333>friends <00:15:16.566>resources. <00:15:16.800>We

323
00:15:18.800 --> 00:15:22.000
<00:15:18.800>probably <00:15:18.974>work <00:15:19.150>because <00:15:19.324>it's <00:15:19.500>fun <00:15:19.675>but <00:15:19.849>also <00:15:20.025>resources <00:15:20.199>and

324
00:15:21.600 --> 00:15:24.900
<00:15:21.600>and <00:15:21.880>in <00:15:22.160>the <00:15:22.440>bomb <00:15:22.720>situation <00:15:23.000>when

325
00:15:24.900 --> 00:15:27.900
<00:15:24.900>it <00:15:25.074>was <00:15:25.250>the <00:15:25.425>bomb <00:15:25.600>these <00:15:25.775>things <00:15:25.949>were <00:15:26.125>threatened <00:15:26.300>your

326
00:15:27.900 --> 00:15:28.600
<00:15:27.900>health <00:15:28.530>specifically.

327
00:15:30.100 --> 00:15:31.700
<00:15:30.100>Now, <00:15:30.380>let's <00:15:30.660>look <00:15:30.940>at <00:15:31.220>something <00:15:31.500>else.

328
00:15:32.700 --> 00:15:33.100
work

329
00:15:34.200 --> 00:15:37.500
<00:15:34.200>Now <00:15:34.375>you <00:15:34.550>have <00:15:34.725>projects <00:15:34.900>deadlines <00:15:35.075>and <00:15:35.250>hierarchies <00:15:35.425>that <00:15:35.600>are

330
00:15:37.500 --> 00:15:40.400
<00:15:37.500>completely <00:15:37.700>different <00:15:37.900>frame <00:15:38.100>of <00:15:38.300>reference. <00:15:38.500>That's <00:15:38.700>why <00:15:38.900>they're

331
00:15:40.400 --> 00:15:40.700
<00:15:40.400>in <00:15:40.670>yellow.

332
00:15:42.100 --> 00:15:45.400
<00:15:42.100>These <00:15:42.333>things <00:15:42.566>sometimes <00:15:42.800>creep <00:15:43.033>into <00:15:43.266>the <00:15:43.500>life

333
00:15:45.400 --> 00:15:48.700
<00:15:45.400>frame <00:15:45.540>of <00:15:45.680>reference. <00:15:45.819>I'm <00:15:45.959>pretty <00:15:46.100>sure <00:15:46.240>everybody's <00:15:46.380>had <00:15:46.520>that <00:15:46.660>saying <00:15:46.800>where

334
00:15:48.700 --> 00:15:51.100
<00:15:48.700>you <00:15:48.855>had <00:15:49.011>a <00:15:49.166>bad <00:15:49.322>sleep <00:15:49.477>or <00:15:49.633>whatever. <00:15:49.788>You <00:15:49.944>didn't <00:15:50.100>really

335
00:15:51.100 --> 00:15:54.200
<00:15:51.100>want <00:15:51.207>to <00:15:51.315>go <00:15:51.423>to <00:15:51.530>bed <00:15:51.638>because <00:15:51.746>you <00:15:51.853>didn't <00:15:51.961>figure <00:15:52.069>it <00:15:52.176>out <00:15:52.284>just <00:15:52.392>yet <00:15:52.500>or

336
00:15:54.200 --> 00:15:57.300
<00:15:54.200>you <00:15:54.316>stressed <00:15:54.433>on <00:15:54.550>a <00:15:54.666>Friday <00:15:54.783>afternoon. <00:15:54.900>You <00:15:55.016>should <00:15:55.133>be <00:15:55.250>at <00:15:55.366>the <00:15:55.483>pub <00:15:55.600>but

337
00:15:57.300 --> 00:15:59.700
<00:15:57.300>you're <00:15:57.474>there <00:15:57.650>fixing <00:15:57.824>an <00:15:58.000>incident <00:15:58.175>these <00:15:58.349>things <00:15:58.525>are <00:15:58.699>stressful.

338
00:16:00.800 --> 00:16:02.100
<00:16:00.800>Not <00:16:01.385>very <00:16:01.970>comforting.

339
00:16:03.100 --> 00:16:06.100
<00:16:03.100>so <00:16:03.255>what <00:16:03.411>I <00:16:03.566>would <00:16:03.722>like <00:16:03.877>to <00:16:04.033>say <00:16:04.188>and <00:16:04.344>bosses <00:16:04.500>and

340
00:16:06.800 --> 00:16:08.600
<00:16:06.800>Managers, <00:16:07.266>please. <00:16:07.733>Forgive <00:16:08.199>me.

341
00:16:10.200 --> 00:16:12.100
<00:16:10.200>They <00:16:10.400>don't <00:16:10.600>belong <00:16:10.800>in <00:16:11.000>the <00:16:11.200>frame <00:16:11.400>of <00:16:11.600>life.

342
00:16:13.400 --> 00:16:14.100
<00:16:13.400>They <00:16:13.610>are <00:16:13.820>not <00:16:14.030>real.

343
00:16:15.100 --> 00:16:16.500
<00:16:15.100>They <00:16:15.415>are <00:16:15.730>not <00:16:16.045>really <00:16:16.360>important.

344
00:16:18.800 --> 00:16:21.700
<00:16:18.800>Just <00:16:19.000>to <00:16:19.199>demonstrate <00:16:19.400>this <00:16:19.599>in <00:16:19.800>case <00:16:20.000>someone <00:16:20.199>finds

345
00:16:21.700 --> 00:16:25.600
<00:16:21.700>this <00:16:21.933>kind <00:16:22.166>of <00:16:22.400>productive <00:16:22.633>or <00:16:22.866>counterintuitive <00:16:23.100>projects

346
00:16:24.600 --> 00:16:27.400
<00:16:24.600>seem <00:16:24.950>super <00:16:25.300>important <00:16:25.650>in <00:16:26.000>the

347
00:16:27.400 --> 00:16:30.900
<00:16:27.400>context <00:16:27.574>of <00:16:27.750>work <00:16:27.925>in <00:16:28.100>the <00:16:28.275>context <00:16:28.449>of <00:16:28.625>Life. <00:16:28.800>You've

348
00:16:30.900 --> 00:16:33.300
<00:16:30.900>probably <00:16:31.074>experienced <00:16:31.250>this <00:16:31.425>that <00:16:31.600>someone <00:16:31.775>said <00:16:31.949>this <00:16:32.125>project <00:16:32.300>super

349
00:16:33.300 --> 00:16:35.200
<00:16:33.300>important <00:16:33.455>and <00:16:33.611>then <00:16:33.766>the <00:16:33.922>next <00:16:34.077>day <00:16:34.233>they're <00:16:34.388>like, <00:16:34.544>oh <00:16:34.699>actually

350
00:16:36.300 --> 00:16:39.100
<00:16:36.300>This <00:16:36.416>project <00:16:36.533>is <00:16:36.650>more <00:16:36.766>important. <00:16:36.883>So <00:16:37.000>let's <00:16:37.116>park <00:16:37.233>this <00:16:37.349>let's <00:16:37.466>do <00:16:37.583>this <00:16:37.699>instead.

351
00:16:39.600 --> 00:16:40.200
deadlines

352
00:16:41.200 --> 00:16:43.300
<00:16:41.200>are <00:16:41.550>really <00:16:41.900>great <00:16:42.250>organizational <00:16:42.600>tool.

353
00:16:44.200 --> 00:16:45.900
<00:16:44.200>They <00:16:44.480>don't <00:16:44.760>exist <00:16:45.040>in <00:16:45.320>real <00:16:45.600>life.

354
00:16:47.100 --> 00:16:50.700
<00:16:47.100>Things <00:16:47.275>can <00:16:47.450>change <00:16:47.625>things <00:16:47.800>can <00:16:47.975>be <00:16:48.150>swapped <00:16:48.325>people <00:16:48.500>get

355
00:16:50.700 --> 00:16:54.100
<00:16:50.700>sick. <00:16:50.933>People <00:16:51.166>have <00:16:51.400>holidays <00:16:51.633>deadlines <00:16:51.866>don't <00:16:52.100>exist.

356
00:16:55.200 --> 00:16:55.500
Really?

357
00:16:56.900 --> 00:16:59.300
<00:16:56.900>Hierarchy <00:16:57.180>another <00:16:57.459>one <00:16:57.740>of <00:16:58.020>my <00:16:58.300>favorite

358
00:16:59.300 --> 00:17:02.300
<00:16:59.300>is <00:16:59.455>also <00:16:59.611>does <00:16:59.766>only <00:16:59.922>make <00:17:00.077>sense <00:17:00.233>in <00:17:00.388>the <00:17:00.544>workframe <00:17:00.699>of

359
00:17:02.300 --> 00:17:06.400
<00:17:02.300>reference. <00:17:02.407>If <00:17:02.515>you <00:17:02.623>boss <00:17:02.730>came <00:17:02.838>home <00:17:02.946>to <00:17:03.053>you <00:17:03.161>and <00:17:03.269>told <00:17:03.376>you <00:17:03.484>to <00:17:03.592>plant <00:17:03.699>tomatoes

360
00:17:05.400 --> 00:17:08.100
<00:17:05.400>instead <00:17:05.633>of <00:17:05.866>peppers <00:17:06.100>in <00:17:06.333>your <00:17:06.566>garden. <00:17:06.800>You

361
00:17:08.100 --> 00:17:08.500
<00:17:08.099>would <00:17:08.280>be <00:17:08.460>like

362
00:17:09.300 --> 00:17:09.900
<00:17:09.300>You <00:17:09.569>have <00:17:09.840>no.

363
00:17:10.900 --> 00:17:13.200
<00:17:10.900>You <00:17:11.075>have <00:17:11.250>no <00:17:11.425>power <00:17:11.600>here. <00:17:11.775>This <00:17:11.950>is <00:17:12.125>my <00:17:12.300>own

364
00:17:13.200 --> 00:17:16.200
<00:17:13.200>private <00:17:13.400>garden <00:17:13.600>and <00:17:13.800>that <00:17:14.000>applies <00:17:14.200>to <00:17:14.400>life <00:17:14.600>as

365
00:17:16.200 --> 00:17:19.200
<00:17:16.200>well. <00:17:16.433>Hierarchy <00:17:16.666>might <00:17:16.900>make <00:17:17.133>sense <00:17:17.366>to <00:17:17.600>figure

366
00:17:19.200 --> 00:17:22.200
<00:17:19.200>things <00:17:19.300>out <00:17:19.400>in <00:17:19.500>a <00:17:19.600>structure <00:17:19.700>of <00:17:19.800>a <00:17:19.900>team, <00:17:20.000>but <00:17:20.100>your <00:17:20.200>boss <00:17:20.300>at <00:17:20.400>work <00:17:20.500>is <00:17:20.600>not

367
00:17:22.200 --> 00:17:23.200
<00:17:22.200>your <00:17:22.425>real <00:17:22.650>boss <00:17:22.875>in <00:17:23.100>life.

368
00:17:24.200 --> 00:17:25.400
<00:17:24.200>These <00:17:24.470>important <00:17:24.740>things <00:17:25.010>to <00:17:25.280>consider.

369
00:17:26.200 --> 00:17:27.400
<00:17:26.200>I <00:17:26.416>promise <00:17:26.632>I'll <00:17:26.848>make <00:17:27.064>an <00:17:27.280>appointment.

370
00:17:28.800 --> 00:17:28.900
So

371
00:17:29.900 --> 00:17:32.300
<00:17:29.900>if <00:17:30.180>you <00:17:30.460>use <00:17:30.740>that <00:17:31.020>contextualization <00:17:31.300>and

372
00:17:32.300 --> 00:17:33.800
<00:17:32.300>apply <00:17:32.637>to <00:17:32.975>a <00:17:33.312>chaos <00:17:33.649>experiment.

373
00:17:34.500 --> 00:17:37.400
<00:17:34.500>Then <00:17:34.655>you <00:17:34.811>will <00:17:34.966>see <00:17:35.122>that <00:17:35.277>just <00:17:35.433>in <00:17:35.588>the <00:17:35.744>example <00:17:35.900>of

374
00:17:37.400 --> 00:17:41.100
<00:17:37.400>the <00:17:37.575>escape <00:17:37.750>room. <00:17:37.925>It's <00:17:38.100>not <00:17:38.275>a <00:17:38.450>real <00:17:38.625>situation. <00:17:38.800>It's

375
00:17:40.100 --> 00:17:43.400
<00:17:40.100>real <00:17:40.274>in <00:17:40.449>the <00:17:40.625>situation <00:17:40.800>that <00:17:40.975>yes, <00:17:41.149>you <00:17:41.324>you <00:17:41.500>actually

376
00:17:43.400 --> 00:17:46.100
<00:17:43.400>causing <00:17:43.575>chaos <00:17:43.750>to <00:17:43.925>your <00:17:44.100>system, <00:17:44.275>but <00:17:44.450>you <00:17:44.625>don't <00:17:44.800>have

377
00:17:46.100 --> 00:17:49.500
<00:17:46.100>to <00:17:46.207>freak <00:17:46.315>out <00:17:46.423>about <00:17:46.530>it <00:17:46.638>as <00:17:46.746>if <00:17:46.853>it's <00:17:46.961>life <00:17:47.069>or <00:17:47.176>death <00:17:47.284>you've <00:17:47.392>chosen <00:17:47.500>this,

378
00:17:49.500 --> 00:17:52.800
<00:17:49.500>you <00:17:49.616>know, <00:17:49.733>you <00:17:49.850>can <00:17:49.966>handle <00:17:50.083>it <00:17:50.200>you <00:17:50.316>have <00:17:50.433>a <00:17:50.550>team <00:17:50.666>around <00:17:50.783>you <00:17:50.900>that

379
00:17:52.800 --> 00:17:55.200
<00:17:52.800>is <00:17:52.955>probably <00:17:53.111>very <00:17:53.266>much <00:17:53.422>skill <00:17:53.577>to <00:17:53.733>deal <00:17:53.888>with <00:17:54.044>it <00:17:54.200>with

380
00:17:55.200 --> 00:17:58.200
<00:17:55.200>you <00:17:55.327>and <00:17:55.454>it's <00:17:55.581>supposed <00:17:55.709>to <00:17:55.836>be <00:17:55.963>fun <00:17:56.090>and <00:17:56.218>you're <00:17:56.345>probably <00:17:56.472>still <00:17:56.600>get

381
00:17:58.200 --> 00:18:00.600
<00:17:58.200>lunch. <00:17:58.400>You <00:17:58.600>might <00:17:58.800>even <00:17:59.000>get <00:17:59.200>pizza <00:17:59.400>for <00:17:59.600>free.

382
00:18:01.400 --> 00:18:04.700
<00:18:01.400>Because <00:18:01.555>this <00:18:01.711>is <00:18:01.866>a <00:18:02.022>very <00:18:02.177>interesting <00:18:02.333>thing <00:18:02.488>to <00:18:02.644>tell <00:18:02.800>bosses

383
00:18:04.700 --> 00:18:07.400
<00:18:04.700>about <00:18:04.840>because <00:18:04.980>it <00:18:05.120>makes <00:18:05.260>so <00:18:05.400>much <00:18:05.540>sense <00:18:05.680>to <00:18:05.820>surface <00:18:05.960>that <00:18:06.100>duck

384
00:18:07.400 --> 00:18:07.700
debt.

385
00:18:08.200 --> 00:18:10.700
<00:18:08.200>Please <00:18:08.433>give <00:18:08.666>coding <00:18:08.900>people <00:18:09.133>more <00:18:09.366>free <00:18:09.600>pizza.

386
00:18:18.300 --> 00:18:20.100
<00:18:18.300>Or <00:18:18.533>gluten-free <00:18:18.766>alternative. <00:18:19.000>I <00:18:19.233>don't <00:18:19.466>want <00:18:19.700>to.

387
00:18:22.800 --> 00:18:25.800
<00:18:22.800>Discriminate <00:18:23.080>so <00:18:23.360>the <00:18:23.639>next <00:18:23.919>very <00:18:24.200>important

388
00:18:25.800 --> 00:18:28.800
<00:18:25.800>point <00:18:25.916>which <00:18:26.033>I <00:18:26.149>think <00:18:26.266>a <00:18:26.383>lot <00:18:26.500>of <00:18:26.616>developers <00:18:26.733>really <00:18:26.850>struggle <00:18:26.966>with <00:18:27.083>is <00:18:27.200>acceptance

389
00:18:28.800 --> 00:18:31.100
<00:18:28.800>and <00:18:29.000>Improvement <00:18:29.200>exceptions <00:18:29.399>is <00:18:29.600>what <00:18:29.800>you <00:18:30.000>need <00:18:30.200>to

390
00:18:31.100 --> 00:18:35.000
<00:18:31.100>do <00:18:31.255>in <00:18:31.411>a <00:18:31.566>difficult <00:18:31.722>situation <00:18:31.877>worrying <00:18:32.033>about <00:18:32.188>it <00:18:32.344>doesn't <00:18:32.500>change

391
00:18:34.100 --> 00:18:37.200
<00:18:34.100>it <00:18:34.227>a <00:18:34.354>lot <00:18:34.481>stressing <00:18:34.609>about <00:18:34.736>it <00:18:34.863>doesn't <00:18:34.990>change <00:18:35.118>a <00:18:35.245>lot. <00:18:35.372>You <00:18:35.500>have

392
00:18:37.200 --> 00:18:38.500
<00:18:37.200>to <00:18:37.492>just <00:18:37.785>accept <00:18:38.077>things <00:18:38.370>sometimes.

393
00:18:39.800 --> 00:18:42.700
<00:18:39.800>don't <00:18:39.955>accept <00:18:40.111>the <00:18:40.266>state <00:18:40.422>as <00:18:40.577>cool, <00:18:40.733>but <00:18:40.888>accept <00:18:41.044>that <00:18:41.200>the

394
00:18:42.700 --> 00:18:45.700
<00:18:42.700>things <00:18:42.800>are <00:18:42.900>the <00:18:43.000>way <00:18:43.100>they <00:18:43.200>are <00:18:43.300>and <00:18:43.400>then <00:18:43.500>you <00:18:43.600>can <00:18:43.700>make <00:18:43.800>them <00:18:43.900>better <00:18:44.000>for <00:18:44.100>the

395
00:18:47.300 --> 00:18:50.500
<00:18:47.300>Ads <00:18:47.500>to <00:18:47.700>Fonda <00:18:47.899>in <00:18:48.100>this <00:18:48.300>audience <00:18:48.500>remember <00:18:48.700>the

396
00:18:50.500 --> 00:18:53.100
<00:18:50.500>sentence <00:18:50.733>it's <00:18:50.966>not <00:18:51.200>your <00:18:51.433>fault <00:18:51.666>that <00:18:51.900>the

397
00:18:53.100 --> 00:18:56.100
<00:18:53.100>world <00:18:53.187>is <00:18:53.274>the <00:18:53.362>way <00:18:53.449>it <00:18:53.537>is, <00:18:53.625>but <00:18:53.712>it <00:18:53.800>would <00:18:53.887>be <00:18:53.975>your <00:18:54.062>fault <00:18:54.149>of <00:18:54.237>its <00:18:54.324>day <00:18:54.412>that <00:18:54.500>way

398
00:18:56.100 --> 00:18:58.200
<00:18:56.100>that's <00:18:56.300>the <00:18:56.500>kind <00:18:56.699>of <00:18:56.899>attitude <00:18:57.100>I'm <00:18:57.300>going <00:18:57.500>for.

399
00:18:59.400 --> 00:19:02.100
<00:18:59.400>So <00:18:59.575>let's <00:18:59.750>say <00:18:59.925>we've <00:19:00.100>chosen <00:19:00.275>as <00:19:00.450>a <00:19:00.625>friend <00:19:00.800>group

400
00:19:02.100 --> 00:19:03.900
<00:19:02.100>and <00:19:02.566>Sherlock <00:19:03.033>Holmes <00:19:03.500>themed.

401
00:19:04.500 --> 00:19:05.200
<00:19:04.500>escape <00:19:05.130>room

402
00:19:05.800 --> 00:19:08.200
<00:19:05.800>and <00:19:05.927>now <00:19:06.054>one <00:19:06.181>of <00:19:06.309>your <00:19:06.436>friends <00:19:06.563>is <00:19:06.690>like <00:19:06.818>I <00:19:06.945>hate <00:19:07.072>Sherlock <00:19:07.200>Holmes.

403
00:19:08.200 --> 00:19:11.100
<00:19:08.200>I <00:19:08.340>don't <00:19:08.480>like <00:19:08.620>that. <00:19:08.760>Everything's <00:19:08.900>Sherlock <00:19:09.040>holmeseen <00:19:09.180>fair <00:19:09.320>enough, <00:19:09.460>but <00:19:09.600>not

404
00:19:11.100 --> 00:19:14.600
<00:19:11.100>really <00:19:11.274>helpful <00:19:11.449>in <00:19:11.625>the <00:19:11.800>escape <00:19:11.975>room. <00:19:12.149>So <00:19:12.324>accept <00:19:12.500>the

405
00:19:14.600 --> 00:19:17.100
<00:19:14.600>things <00:19:14.800>that <00:19:15.000>you've <00:19:15.199>chosen <00:19:15.399>the <00:19:15.600>industry <00:19:15.800>of <00:19:16.000>engineering.

406
00:19:17.800 --> 00:19:20.300
<00:19:17.800>Except <00:19:17.955>that <00:19:18.111>the <00:19:18.266>challenges <00:19:18.422>that <00:19:18.577>come <00:19:18.733>with <00:19:18.888>it <00:19:19.044>are <00:19:19.200>also

407
00:19:20.300 --> 00:19:21.400
<00:19:20.300>something <00:19:20.547>that <00:19:20.795>come <00:19:21.042>with <00:19:21.290>it.

408
00:19:22.300 --> 00:19:25.400
<00:19:22.300>So <00:19:22.440>it's <00:19:22.580>no <00:19:22.720>point <00:19:22.860>avoiding. <00:19:23.000>It's <00:19:23.139>a <00:19:23.280>point <00:19:23.419>like <00:19:23.560>living <00:19:23.700>through

409
00:19:25.400 --> 00:19:26.300
<00:19:25.400>and <00:19:26.210>surviving.

410
00:19:27.700 --> 00:19:30.200
<00:19:27.700>And <00:19:27.900>again, <00:19:28.100>this <00:19:28.300>is <00:19:28.500>where <00:19:28.700>empathy <00:19:28.900>is <00:19:29.100>a

411
00:19:30.200 --> 00:19:34.100
<00:19:30.200>huge <00:19:30.375>Improvement <00:19:30.550>because <00:19:30.725>we <00:19:30.900>can <00:19:31.075>also <00:19:31.250>accept <00:19:31.425>that <00:19:31.600>we

412
00:19:33.100 --> 00:19:36.700
<00:19:33.100>were <00:19:33.333>part <00:19:33.566>of <00:19:33.800>the <00:19:34.033>problem, <00:19:34.266>but <00:19:34.500>we

413
00:19:36.700 --> 00:19:39.200
<00:19:36.700>can <00:19:36.816>accept <00:19:36.933>as <00:19:37.050>people <00:19:37.166>that <00:19:37.283>we <00:19:37.400>did <00:19:37.516>the <00:19:37.633>best <00:19:37.750>that <00:19:37.866>we <00:19:37.983>did <00:19:38.100>at

414
00:19:39.200 --> 00:19:39.500
<00:19:39.200>the <00:19:39.470>time.

415
00:19:40.600 --> 00:19:43.600
<00:19:40.600>We <00:19:40.727>didn't <00:19:40.854>know <00:19:40.981>better <00:19:41.109>than <00:19:41.236>we <00:19:41.363>didn't <00:19:41.490>have <00:19:41.618>the <00:19:41.745>hindsight <00:19:41.872>bias. <00:19:42.000>So

416
00:19:43.600 --> 00:19:46.800
<00:19:43.600>let's <00:19:43.740>not <00:19:43.879>blame <00:19:44.020>each <00:19:44.159>other <00:19:44.300>for <00:19:44.439>what <00:19:44.580>we've <00:19:44.719>done <00:19:44.860>but <00:19:45.000>focus

417
00:19:46.800 --> 00:19:49.700
<00:19:46.800>on <00:19:46.927>the <00:19:47.054>fact <00:19:47.181>that <00:19:47.309>we <00:19:47.436>probably <00:19:47.563>all <00:19:47.690>did <00:19:47.818>our <00:19:47.945>best <00:19:48.072>this <00:19:48.200>works

418
00:19:49.700 --> 00:19:52.100
<00:19:49.700>specifically. <00:19:49.827>Well <00:19:49.954>if <00:19:50.081>you <00:19:50.209>find <00:19:50.336>a <00:19:50.463>piece <00:19:50.590>of <00:19:50.718>code <00:19:50.845>and <00:19:50.972>you <00:19:51.100>think

419
00:19:52.100 --> 00:19:54.400
<00:19:52.100>it's <00:19:52.255>absolute <00:19:52.411>crap, <00:19:52.566>and <00:19:52.722>then <00:19:52.877>you <00:19:53.033>realize <00:19:53.188>you <00:19:53.344>wrote <00:19:53.500>it.

420
00:19:55.600 --> 00:19:58.400
<00:19:55.600>So <00:19:55.755>have <00:19:55.911>that <00:19:56.066>sort <00:19:56.222>of <00:19:56.377>compassion <00:19:56.533>with <00:19:56.688>yourself <00:19:56.844>and <00:19:57.000>with

421
00:19:58.400 --> 00:20:01.100
<00:19:58.400>each <00:19:58.516>other <00:19:58.633>to <00:19:58.750>realize <00:19:58.866>okay, <00:19:58.983>we <00:19:59.100>tried <00:19:59.216>our <00:19:59.333>best <00:19:59.450>then <00:19:59.566>we <00:19:59.683>can <00:19:59.800>always

422
00:20:01.100 --> 00:20:01.900
<00:20:01.100>make <00:20:01.340>it <00:20:01.580>better <00:20:01.820>now.

423
00:20:03.400 --> 00:20:04.600
<00:20:03.400>diversity <00:20:03.940>big <00:20:04.480>one

424
00:20:05.300 --> 00:20:08.500
<00:20:05.300>and <00:20:05.455>this <00:20:05.611>is <00:20:05.766>not <00:20:05.922>just <00:20:06.077>the <00:20:06.233>general <00:20:06.388>although <00:20:06.544>very <00:20:06.700>important

425
00:20:08.500 --> 00:20:11.300
<00:20:08.500>diversity <00:20:08.850>chat, <00:20:09.200>but <00:20:09.550>diversity <00:20:09.900>goes

426
00:20:11.300 --> 00:20:11.900
much.

427
00:20:13.600 --> 00:20:16.200
<00:20:13.600>Bigger <00:20:13.800>when <00:20:14.000>you <00:20:14.199>look <00:20:14.399>at <00:20:14.600>individuals, <00:20:14.800>so <00:20:15.000>I'm

428
00:20:16.200 --> 00:20:19.100
<00:20:16.200>going <00:20:16.293>to <00:20:16.386>demonstrate <00:20:16.480>that <00:20:16.573>very <00:20:16.666>quickly <00:20:16.760>now <00:20:16.853>because <00:20:16.946>I'm <00:20:17.040>a <00:20:17.133>little <00:20:17.226>bit <00:20:17.320>running <00:20:17.413>out <00:20:17.506>of <00:20:17.600>time.

429
00:20:19.100 --> 00:20:22.400
<00:20:19.100>So <00:20:19.274>we <00:20:19.449>have <00:20:19.625>two <00:20:19.800>teams <00:20:19.975>for <00:20:20.149>the <00:20:20.324>escape <00:20:20.500>room,

430
00:20:22.400 --> 00:20:24.300
<00:20:22.400>and <00:20:22.600>we're <00:20:22.800>now <00:20:23.000>going <00:20:23.200>to <00:20:23.400>fill <00:20:23.600>those <00:20:23.800>teams.

431
00:20:25.900 --> 00:20:28.500
<00:20:25.900>Team <00:20:26.180>one <00:20:26.460>Member <00:20:26.740>One <00:20:27.020>a <00:20:27.300>person

432
00:20:28.500 --> 00:20:29.900
<00:20:28.500>who's <00:20:28.920>a <00:20:29.340>geography <00:20:29.760>genius?

433
00:20:30.400 --> 00:20:33.000
<00:20:30.400>They <00:20:30.575>know <00:20:30.750>everything <00:20:30.925>they <00:20:31.100>know <00:20:31.275>which <00:20:31.450>capital <00:20:31.625>belongs <00:20:31.800>to

434
00:20:33.300 --> 00:20:36.200
<00:20:33.300>which <00:20:33.440>country <00:20:33.580>they <00:20:33.720>know <00:20:33.860>which <00:20:34.000>shape <00:20:34.139>the <00:20:34.280>country <00:20:34.419>has. <00:20:34.560>So <00:20:34.700>that's

435
00:20:36.200 --> 00:20:39.200
<00:20:36.200>really <00:20:36.355>great. <00:20:36.511>When <00:20:36.666>you <00:20:36.822>have <00:20:36.977>a <00:20:37.133>geography <00:20:37.288>theme <00:20:37.444>room, <00:20:37.600>right?

436
00:20:39.200 --> 00:20:41.300
<00:20:39.200>There's <00:20:39.400>a <00:20:39.600>good <00:20:39.800>person <00:20:40.000>to <00:20:40.200>have <00:20:40.400>person <00:20:40.600>two.

437
00:20:43.500 --> 00:20:45.100
<00:20:43.500>another <00:20:44.200>Geographic <00:20:44.900>genius

438
00:20:46.200 --> 00:20:49.300
<00:20:46.200>really <00:20:46.327>great <00:20:46.454>in <00:20:46.581>case <00:20:46.709>you <00:20:46.836>have <00:20:46.963>a <00:20:47.090>geography <00:20:47.218>challenge. <00:20:47.345>If <00:20:47.472>not, <00:20:47.600>yeah.

439
00:20:50.300 --> 00:20:53.400
<00:20:50.300>Oh, <00:20:50.500>okay. <00:20:50.700>We <00:20:50.899>have <00:20:51.100>some <00:20:51.300>more <00:20:51.500>geography <00:20:51.700>Geniuses.

440
00:20:53.400 --> 00:20:56.900
<00:20:53.400>This <00:20:53.527>is <00:20:53.654>going <00:20:53.781>to <00:20:53.909>be <00:20:54.036>super <00:20:54.163>great <00:20:54.290>for <00:20:54.418>geography <00:20:54.545>themed <00:20:54.672>room <00:20:54.800>again.

441
00:20:56.900 --> 00:20:59.300
<00:20:56.900>Maybe <00:20:57.133>not <00:20:57.366>so <00:20:57.600>great <00:20:57.833>for <00:20:58.066>everything <00:20:58.300>else.

442
00:20:59.300 --> 00:21:00.500
<00:20:59.300>Let's <00:20:59.570>look <00:20:59.840>at <00:21:00.110>team <00:21:00.380>too.

443
00:21:01.900 --> 00:21:04.200
<00:21:01.900>Geography <00:21:02.180>genius <00:21:02.460>seems <00:21:02.740>to <00:21:03.020>be <00:21:03.300>many

444
00:21:04.200 --> 00:21:07.600
<00:21:04.200>subject <00:21:04.400>matter <00:21:04.600>experts <00:21:04.800>on <00:21:05.000>a <00:21:05.200>team <00:21:05.400>at <00:21:05.600>one

445
00:21:07.600 --> 00:21:10.000
<00:21:07.600>time. <00:21:07.800>Is <00:21:08.000>that <00:21:08.199>a <00:21:08.399>good <00:21:08.600>thing? <00:21:08.800>We'll <00:21:09.000>see.

446
00:21:11.200 --> 00:21:14.800
<00:21:11.200>Oh, <00:21:11.307>we <00:21:11.415>have <00:21:11.523>a <00:21:11.630>new <00:21:11.738>person <00:21:11.846>now. <00:21:11.953>So <00:21:12.061>this <00:21:12.169>person <00:21:12.276>is <00:21:12.384>the <00:21:12.492>detailed <00:21:12.600>diver.

447
00:21:15.600 --> 00:21:18.000
<00:21:15.600>No <00:21:15.740>matter <00:21:15.879>what. <00:21:16.020>The <00:21:16.159>system <00:21:16.300>is. <00:21:16.439>No <00:21:16.580>matter <00:21:16.719>what <00:21:16.860>the <00:21:17.000>problem

448
00:21:18.200 --> 00:21:21.400
<00:21:18.200>is. <00:21:18.300>These <00:21:18.400>people <00:21:18.500>will <00:21:18.600>take <00:21:18.700>a <00:21:18.800>thing <00:21:18.900>and <00:21:19.000>run <00:21:19.100>with <00:21:19.200>it. <00:21:19.300>They <00:21:19.400>will <00:21:19.500>really <00:21:19.600>dig

449
00:21:21.400 --> 00:21:24.600
<00:21:21.400>into <00:21:21.507>how <00:21:21.615>did <00:21:21.723>this <00:21:21.830>happen? <00:21:21.938>Why <00:21:22.046>did <00:21:22.153>we <00:21:22.261>make <00:21:22.369>that <00:21:22.476>decision? <00:21:22.584>Why <00:21:22.692>specifically <00:21:22.800>this

450
00:21:24.600 --> 00:21:25.600
<00:21:24.600>detail <00:21:25.050>super <00:21:25.500>helpful?

451
00:21:26.400 --> 00:21:29.200
<00:21:26.400>They <00:21:26.527>will <00:21:26.654>find <00:21:26.781>all <00:21:26.909>the <00:21:27.036>hidden <00:21:27.163>keys <00:21:27.290>in <00:21:27.418>that <00:21:27.545>room <00:21:27.672>that <00:21:27.800>you

452
00:21:29.200 --> 00:21:30.100
<00:21:29.200>might <00:21:29.605>have <00:21:30.010>overlooked.

453
00:21:30.800 --> 00:21:33.400
<00:21:30.800>This <00:21:31.000>is <00:21:31.200>a <00:21:31.399>big <00:21:31.600>picture <00:21:31.800>painter. <00:21:32.000>This <00:21:32.200>is

454
00:21:33.400 --> 00:21:36.800
<00:21:33.400>a <00:21:33.507>person <00:21:33.615>that <00:21:33.723>takes <00:21:33.830>a <00:21:33.938>step <00:21:34.046>back <00:21:34.153>and <00:21:34.261>says <00:21:34.369>hold <00:21:34.476>on. <00:21:34.584>We're <00:21:34.692>gonna <00:21:34.800>Sherlock

455
00:21:36.800 --> 00:21:39.400
<00:21:36.800>Holmes <00:21:37.033>themed <00:21:37.266>escape <00:21:37.500>room. <00:21:37.733>Maybe <00:21:37.966>they'll <00:21:38.200>be

456
00:21:39.400 --> 00:21:40.400
<00:21:39.400>some <00:21:40.300>Clues.

457
00:21:41.500 --> 00:21:44.000
<00:21:41.500>That <00:21:41.616>we <00:21:41.733>need <00:21:41.850>to <00:21:41.966>find <00:21:42.083>so <00:21:42.200>they <00:21:42.316>will <00:21:42.433>keep <00:21:42.550>the <00:21:42.666>eye <00:21:42.783>on <00:21:42.900>the

458
00:21:44.300 --> 00:21:45.000
<00:21:44.300>bigger <00:21:44.510>picture <00:21:44.720>for <00:21:44.930>you.

459
00:21:45.600 --> 00:21:46.600
<00:21:45.600>the <00:21:46.500>acrobat

460
00:21:47.300 --> 00:21:50.500
<00:21:47.300>This <00:21:47.399>is <00:21:47.500>a <00:21:47.600>person <00:21:47.700>that <00:21:47.800>doesn't <00:21:47.899>really <00:21:48.000>care <00:21:48.100>about <00:21:48.200>finding <00:21:48.300>out <00:21:48.399>what <00:21:48.500>the <00:21:48.600>problem <00:21:48.700>is,

461
00:21:50.500 --> 00:21:53.200
<00:21:50.500>but <00:21:50.627>they <00:21:50.754>care <00:21:50.881>a <00:21:51.009>lot <00:21:51.136>about <00:21:51.263>solving <00:21:51.390>the <00:21:51.518>problem. <00:21:51.645>So <00:21:51.772>for <00:21:51.900>example,

462
00:21:53.200 --> 00:21:56.400
<00:21:53.200>someone <00:21:53.400>who's <00:21:53.600>great <00:21:53.800>at <00:21:54.000>executing <00:21:54.200>shell <00:21:54.400>script <00:21:54.600>and

463
00:21:56.400 --> 00:21:59.400
<00:21:56.400>production. <00:21:56.575>They <00:21:56.750>know <00:21:56.925>how <00:21:57.100>to <00:21:57.275>fix. <00:21:57.450>They <00:21:57.625>don't <00:21:57.800>necessarily

464
00:21:59.400 --> 00:22:02.100
<00:21:59.400>need <00:21:59.507>to <00:21:59.615>know <00:21:59.723>what <00:21:59.830>the <00:21:59.938>issue <00:22:00.046>is. <00:22:00.153>They <00:22:00.261>have <00:22:00.369>other <00:22:00.476>people <00:22:00.584>to <00:22:00.692>help <00:22:00.800>them

465
00:22:02.100 --> 00:22:02.600
<00:22:02.100>with <00:22:02.550>that.

466
00:22:03.600 --> 00:22:05.200
<00:22:03.600>my <00:22:03.879>favorite <00:22:04.159>one <00:22:04.439>the <00:22:04.719>mood <00:22:05.000>maker

467
00:22:06.700 --> 00:22:09.400
<00:22:06.700>if <00:22:06.933>you <00:22:07.166>have <00:22:07.400>that <00:22:07.633>friend <00:22:07.866>and <00:22:08.100>you

468
00:22:09.400 --> 00:22:12.600
<00:22:09.400>know, <00:22:09.516>whatever <00:22:09.633>you <00:22:09.750>get <00:22:09.866>up <00:22:09.983>to <00:22:10.100>with <00:22:10.216>that <00:22:10.333>friend <00:22:10.450>will <00:22:10.566>be <00:22:10.683>a <00:22:10.800>laugh.

469
00:22:12.600 --> 00:22:15.300
<00:22:12.600>That's <00:22:12.740>the <00:22:12.879>person <00:22:13.020>I <00:22:13.159>mean, <00:22:13.300>so <00:22:13.439>this <00:22:13.580>is <00:22:13.719>the <00:22:13.860>person <00:22:14.000>that

470
00:22:15.300 --> 00:22:18.300
<00:22:15.300>will <00:22:15.475>remind <00:22:15.649>you. <00:22:15.825>Listen. <00:22:16.000>This <00:22:16.175>is <00:22:16.350>an <00:22:16.524>exercise <00:22:16.700>this

471
00:22:18.300 --> 00:22:21.100
<00:22:18.300>supposed <00:22:18.387>to <00:22:18.475>be <00:22:18.562>fun. <00:22:18.649>If <00:22:18.737>you <00:22:18.825>don't <00:22:18.912>have <00:22:19.000>a <00:22:19.087>lot <00:22:19.175>of <00:22:19.262>fun, <00:22:19.350>let's <00:22:19.437>turn <00:22:19.524>switch <00:22:19.612>it <00:22:19.700>up.

472
00:22:22.400 --> 00:22:25.400
<00:22:22.400>And <00:22:22.575>the <00:22:22.750>most <00:22:22.925>undervalued <00:22:23.100>and <00:22:23.275>the <00:22:23.450>most <00:22:23.625>key <00:22:23.800>member

473
00:22:25.400 --> 00:22:27.500
<00:22:25.400>of <00:22:25.600>every <00:22:25.800>team <00:22:26.000>the <00:22:26.200>fresh <00:22:26.400>set <00:22:26.600>of <00:22:26.800>eyes.

474
00:22:28.700 --> 00:22:31.000
<00:22:28.700>This <00:22:28.980>is <00:22:29.260>specifically <00:22:29.540>important <00:22:29.820>when <00:22:30.100>you

475
00:22:31.100 --> 00:22:34.700
<00:22:31.100>have <00:22:31.216>done <00:22:31.333>Escape <00:22:31.449>rooms <00:22:31.566>for <00:22:31.683>a <00:22:31.800>living <00:22:31.916>for <00:22:32.033>quite <00:22:32.149>some <00:22:32.266>time. <00:22:32.383>You <00:22:32.500>think

476
00:22:34.700 --> 00:22:37.100
<00:22:34.700>everybody <00:22:34.827>does <00:22:34.954>escape <00:22:35.081>rooms <00:22:35.209>for <00:22:35.336>living <00:22:35.463>for <00:22:35.590>quite <00:22:35.718>some <00:22:35.845>time. <00:22:35.972>So <00:22:36.100>they

477
00:22:37.100 --> 00:22:40.300
<00:22:37.100>all <00:22:37.193>know <00:22:37.286>we <00:22:37.379>all <00:22:37.473>know <00:22:37.566>what <00:22:37.659>the <00:22:37.753>thing <00:22:37.846>is. <00:22:37.939>We <00:22:38.033>find <00:22:38.126>the <00:22:38.219>thing <00:22:38.313>we <00:22:38.406>solve <00:22:38.500>the

478
00:22:40.300 --> 00:22:43.400
<00:22:40.300>room. <00:22:40.416>That's <00:22:40.533>it. <00:22:40.649>The <00:22:40.766>first <00:22:40.883>set <00:22:41.000>of <00:22:41.116>eyes <00:22:41.233>comes <00:22:41.350>in <00:22:41.466>and <00:22:41.583>then <00:22:41.700>asks

479
00:22:43.400 --> 00:22:46.600
<00:22:43.400>you <00:22:43.540>all <00:22:43.680>the <00:22:43.820>questions <00:22:43.960>you <00:22:44.100>forgot <00:22:44.240>to <00:22:44.380>ask <00:22:44.520>yourself <00:22:44.660>like <00:22:44.800>what

480
00:22:46.600 --> 00:22:47.700
<00:22:46.600>about <00:22:47.095>this <00:22:47.590>lever?

481
00:22:48.900 --> 00:22:49.900
<00:22:48.900>What <00:22:49.080>if <00:22:49.260>we <00:22:49.440>just <00:22:49.620>pull <00:22:49.800>that?

482
00:22:51.100 --> 00:22:54.400
<00:22:51.100>You <00:22:51.216>had <00:22:51.333>thought <00:22:51.449>of <00:22:51.566>that <00:22:51.683>before <00:22:51.800>so <00:22:51.916>the <00:22:52.033>simple <00:22:52.149>questions <00:22:52.266>the <00:22:52.383>base <00:22:52.500>language

483
00:22:54.400 --> 00:22:57.200
<00:22:54.400>and <00:22:54.633>that's <00:22:54.866>really <00:22:55.100>important <00:22:55.333>and <00:22:55.566>also <00:22:55.800>really

484
00:22:57.200 --> 00:23:00.500
<00:22:57.200>important <00:22:57.433>to <00:22:57.666>really <00:22:57.900>value <00:22:58.133>in <00:22:58.366>team <00:22:58.600>members.

485
00:23:00.500 --> 00:23:01.000
<00:23:00.500>That <00:23:00.650>might <00:23:00.800>be <00:23:00.950>new.

486
00:23:02.600 --> 00:23:05.500
<00:23:02.600>So <00:23:02.727>let's <00:23:02.854>get <00:23:02.981>into <00:23:03.109>that <00:23:03.236>a <00:23:03.363>little <00:23:03.490>bit <00:23:03.618>more <00:23:03.745>equality <00:23:03.872>and <00:23:04.000>inclusion

487
00:23:05.500 --> 00:23:08.700
<00:23:05.500>in <00:23:05.700>a <00:23:05.900>way <00:23:06.100>that <00:23:06.300>really <00:23:06.500>encompasses. <00:23:06.700>Absolutely <00:23:06.900>everybody.

488
00:23:08.700 --> 00:23:11.500
<00:23:08.700>I've <00:23:08.840>talked <00:23:08.980>about <00:23:09.120>the <00:23:09.260>youngest <00:23:09.400>member <00:23:09.540>of <00:23:09.680>the <00:23:09.820>team <00:23:09.960>potentially <00:23:10.100>being

489
00:23:11.500 --> 00:23:14.600
<00:23:11.500>the <00:23:11.655>set <00:23:11.811>of <00:23:11.966>fresh <00:23:12.122>eyes, <00:23:12.277>but <00:23:12.433>it's <00:23:12.588>also <00:23:12.744>really <00:23:12.900>important

490
00:23:14.600 --> 00:23:17.500
<00:23:14.600>to <00:23:14.800>remind <00:23:15.000>yourself <00:23:15.199>in <00:23:15.399>an <00:23:15.600>inclusive <00:23:15.800>way <00:23:16.000>that

491
00:23:17.500 --> 00:23:20.500
<00:23:17.500>you <00:23:17.675>were <00:23:17.850>once <00:23:18.025>that <00:23:18.200>first <00:23:18.375>certifies <00:23:18.550>or <00:23:18.725>on <00:23:18.900>a

492
00:23:20.500 --> 00:23:23.200
<00:23:20.500>completely <00:23:20.627>different <00:23:20.754>framework. <00:23:20.881>You <00:23:21.009>might <00:23:21.136>still <00:23:21.263>be <00:23:21.390>that <00:23:21.518>first <00:23:21.645>set <00:23:21.772>of <00:23:21.900>eyes.

493
00:23:23.700 --> 00:23:26.200
<00:23:23.700>And <00:23:23.855>that's <00:23:24.011>a <00:23:24.166>quality. <00:23:24.322>You <00:23:24.477>shouldn't <00:23:24.633>underestimate. <00:23:24.788>That's <00:23:24.944>a <00:23:25.100>quality.

494
00:23:26.200 --> 00:23:29.200
<00:23:26.200>That's <00:23:26.316>super <00:23:26.433>important. <00:23:26.550>You <00:23:26.666>don't <00:23:26.783>have <00:23:26.900>a <00:23:27.016>narrow <00:23:27.133>viewpoint <00:23:27.250>on <00:23:27.366>this <00:23:27.483>yet. <00:23:27.600>You

495
00:23:29.200 --> 00:23:32.400
<00:23:29.200>still <00:23:29.375>have <00:23:29.550>the <00:23:29.725>complete <00:23:29.900>Horizon <00:23:30.075>of <00:23:30.250>opinions <00:23:30.425>available <00:23:30.600>to

496
00:23:32.400 --> 00:23:32.500
you?

497
00:23:33.900 --> 00:23:36.600
<00:23:33.900>And <00:23:34.055>in <00:23:34.211>any <00:23:34.366>other <00:23:34.522>sense <00:23:34.677>if <00:23:34.833>you <00:23:34.988>are <00:23:35.144>the <00:23:35.300>geography

498
00:23:36.600 --> 00:23:39.800
<00:23:36.600>expert <00:23:36.774>if <00:23:36.949>you <00:23:37.125>are <00:23:37.300>the <00:23:37.475>subject <00:23:37.649>matter <00:23:37.824>expert <00:23:38.000>remember

499
00:23:39.800 --> 00:23:42.200
<00:23:39.800>that <00:23:40.000>other <00:23:40.200>people <00:23:40.399>might <00:23:40.600>be <00:23:40.800>that <00:23:41.000>person <00:23:41.200>with

500
00:23:42.200 --> 00:23:43.000
<00:23:42.200>a <00:23:42.380>set <00:23:42.560>of <00:23:42.740>fresh <00:23:42.920>eyes.

501
00:23:43.900 --> 00:23:46.300
<00:23:43.900>My <00:23:44.100>pet <00:23:44.300>peeve <00:23:44.500>is <00:23:44.700>that <00:23:44.900>people <00:23:45.100>always <00:23:45.300>say,

502
00:23:46.300 --> 00:23:49.600
<00:23:46.300>oh, <00:23:46.440>I <00:23:46.580>prepared <00:23:46.720>this <00:23:46.860>talk. <00:23:47.000>I <00:23:47.139>want <00:23:47.280>to <00:23:47.419>invite <00:23:47.560>some <00:23:47.700>opinions,

503
00:23:49.600 --> 00:23:51.200
<00:23:49.600>but <00:23:49.833>no <00:23:50.066>one <00:23:50.300>wants <00:23:50.533>to <00:23:50.766>say <00:23:51.000>anything.

504
00:23:52.300 --> 00:23:55.300
<00:23:52.300>And <00:23:52.427>the <00:23:52.554>reason <00:23:52.681>for <00:23:52.809>that <00:23:52.936>is <00:23:53.063>that <00:23:53.190>people <00:23:53.318>don't <00:23:53.445>like <00:23:53.572>sounding <00:23:53.700>silly.

505
00:23:56.200 --> 00:23:59.400
<00:23:56.200>So <00:23:56.293>if <00:23:56.386>you <00:23:56.480>want <00:23:56.573>to <00:23:56.666>have <00:23:56.760>a <00:23:56.853>really <00:23:56.946>good <00:23:57.040>discussion <00:23:57.133>with <00:23:57.226>people <00:23:57.320>on <00:23:57.413>all <00:23:57.506>different <00:23:57.600>levels,

506
00:23:59.400 --> 00:24:02.500
<00:23:59.400>make <00:23:59.540>sure <00:23:59.680>that <00:23:59.820>you <00:23:59.960>level <00:24:00.100>the <00:24:00.240>playing <00:24:00.380>field <00:24:00.520>first. <00:24:00.660>So <00:24:00.800>maybe

507
00:24:02.500 --> 00:24:05.900
<00:24:02.500>if <00:24:02.607>you <00:24:02.715>have <00:24:02.823>a <00:24:02.930>workshop <00:24:03.038>on <00:24:03.146>something <00:24:03.253>make <00:24:03.361>sure <00:24:03.469>you <00:24:03.576>have <00:24:03.684>a <00:24:03.792>pre-workshop <00:24:03.900>meeting

508
00:24:05.900 --> 00:24:08.200
<00:24:05.900>what <00:24:06.055>you <00:24:06.211>just <00:24:06.366>lay <00:24:06.522>it <00:24:06.677>all <00:24:06.833>out. <00:24:06.988>You <00:24:07.144>say <00:24:07.300>okay.

509
00:24:08.200 --> 00:24:11.100
<00:24:08.200>These <00:24:08.327>are <00:24:08.454>the <00:24:08.581>assumptions <00:24:08.709>I'm <00:24:08.836>making <00:24:08.963>this <00:24:09.090>is <00:24:09.218>what <00:24:09.345>I'm <00:24:09.472>focusing <00:24:09.600>on

510
00:24:11.100 --> 00:24:14.200
<00:24:11.100>today. <00:24:11.207>I <00:24:11.315>want <00:24:11.423>all <00:24:11.530>of <00:24:11.638>you <00:24:11.746>to <00:24:11.853>just <00:24:11.961>come <00:24:12.069>to <00:24:12.176>this <00:24:12.284>new <00:24:12.392>meeting <00:24:12.500>with

511
00:24:14.200 --> 00:24:14.900
<00:24:14.200>an <00:24:14.830>opinion.

512
00:24:16.100 --> 00:24:19.200
<00:24:16.100>That's <00:24:16.216>it <00:24:16.333>not <00:24:16.449>to <00:24:16.566>prove <00:24:16.683>that. <00:24:16.800>You <00:24:16.916>know, <00:24:17.033>I <00:24:17.149>don't <00:24:17.266>know <00:24:17.383>something. <00:24:17.500>I

513
00:24:19.200 --> 00:24:22.100
<00:24:19.200>just <00:24:19.327>want <00:24:19.454>to <00:24:19.581>hear <00:24:19.709>your <00:24:19.836>opinion <00:24:19.963>and <00:24:20.090>that's <00:24:20.218>in <00:24:20.345>that's <00:24:20.472>a <00:24:20.600>way

514
00:24:22.100 --> 00:24:25.600
<00:24:22.100>in <00:24:22.207>which <00:24:22.315>you <00:24:22.423>can <00:24:22.530>include <00:24:22.638>people <00:24:22.746>who <00:24:22.853>might <00:24:22.961>even <00:24:23.069>have <00:24:23.176>joined <00:24:23.284>your <00:24:23.392>team <00:24:23.500>last

515
00:24:25.600 --> 00:24:28.400
<00:24:25.600>week. <00:24:25.727>If <00:24:25.854>they <00:24:25.981>get <00:24:26.109>all <00:24:26.236>the <00:24:26.363>information <00:24:26.490>that <00:24:26.618>they <00:24:26.745>need <00:24:26.872>from <00:24:27.000>you

516
00:24:28.400 --> 00:24:29.900
<00:24:28.400>to <00:24:28.850>contribute <00:24:29.300>they <00:24:29.750>will.

517
00:24:32.800 --> 00:24:33.000
and

518
00:24:34.300 --> 00:24:34.700
lovely

519
00:24:36.500 --> 00:24:39.400
<00:24:36.500>set <00:24:36.675>all <00:24:36.850>that <00:24:37.025>very <00:24:37.200>good. <00:24:37.375>So <00:24:37.550>and <00:24:37.725>I <00:24:37.900>would

520
00:24:39.400 --> 00:24:42.800
<00:24:39.400>like <00:24:39.527>for <00:24:39.654>you <00:24:39.781>to <00:24:39.909>take <00:24:40.036>from <00:24:40.163>this <00:24:40.290>that <00:24:40.418>you <00:24:40.545>can <00:24:40.672>make <00:24:40.800>chaos

521
00:24:42.800 --> 00:24:45.800
<00:24:42.800>fun <00:24:42.940>and <00:24:43.080>it <00:24:43.220>can <00:24:43.360>be <00:24:43.500>a <00:24:43.639>lot <00:24:43.780>of <00:24:43.919>fun. <00:24:44.060>Chaos <00:24:44.200>doesn't

522
00:24:45.800 --> 00:24:47.500
<00:24:45.800>have <00:24:46.080>to <00:24:46.360>be <00:24:46.639>scary <00:24:46.919>you <00:24:47.200>all.

523
00:24:48.300 --> 00:24:51.400
<00:24:48.300>That's <00:24:48.475>an <00:24:48.649>assumption <00:24:48.825>some <00:24:49.000>of <00:24:49.175>you <00:24:49.350>my <00:24:49.524>really <00:24:49.700>enjoy

524
00:24:51.400 --> 00:24:52.300
<00:24:51.400>Escape <00:24:52.210>rooms.

525
00:24:53.100 --> 00:24:56.400
<00:24:53.100>Ask <00:24:53.227>yourself <00:24:53.354>why <00:24:53.481>it's <00:24:53.609>a <00:24:53.736>challenge. <00:24:53.863>We're <00:24:53.990>all <00:24:54.118>in <00:24:54.245>this <00:24:54.372>industry <00:24:54.500>for

526
00:24:56.400 --> 00:24:59.600
<00:24:56.400>a <00:24:56.540>challenge. <00:24:56.680>We <00:24:56.820>want <00:24:56.960>to <00:24:57.100>figure <00:24:57.240>out <00:24:57.380>new <00:24:57.520>problems. <00:24:57.660>So <00:24:57.800>why

527
00:24:59.600 --> 00:25:00.700
<00:24:59.600>don't <00:24:59.847>we <00:25:00.095>actually <00:25:00.342>do <00:25:00.590>that?

528
00:25:01.600 --> 00:25:04.300
<00:25:01.600>And <00:25:01.774>do <00:25:01.949>it <00:25:02.125>with <00:25:02.300>fun <00:25:02.475>and <00:25:02.649>people <00:25:02.824>who <00:25:03.000>we

529
00:25:04.300 --> 00:25:05.100
<00:25:04.300>enjoy <00:25:04.659>working <00:25:05.020>with.

530
00:25:06.900 --> 00:25:08.000
<00:25:06.900>So <00:25:07.230>please <00:25:07.560>remind <00:25:07.890>yourself.

531
00:25:09.200 --> 00:25:11.300
<00:25:09.200>That <00:25:09.375>the <00:25:09.550>core <00:25:09.725>of <00:25:09.900>all <00:25:10.075>of <00:25:10.250>this <00:25:10.425>is <00:25:10.600>empathy.

532
00:25:12.200 --> 00:25:15.400
<00:25:12.200>figuring <00:25:12.355>out <00:25:12.511>how <00:25:12.666>you <00:25:12.822>feel <00:25:12.977>how <00:25:13.133>someone <00:25:13.288>else <00:25:13.444>might <00:25:13.600>feel

533
00:25:15.400 --> 00:25:18.300
<00:25:15.400>and <00:25:15.527>how <00:25:15.654>you <00:25:15.781>used <00:25:15.909>to <00:25:16.036>feel <00:25:16.163>back <00:25:16.290>in <00:25:16.418>the <00:25:16.545>day <00:25:16.672>and <00:25:16.800>that

534
00:25:18.300 --> 00:25:21.700
<00:25:18.300>that <00:25:18.416>could <00:25:18.533>be <00:25:18.649>applicable <00:25:18.766>to <00:25:18.883>other <00:25:19.000>people <00:25:19.116>at <00:25:19.233>the <00:25:19.350>point <00:25:19.466>and <00:25:19.583>by <00:25:19.700>inviting

535
00:25:21.700 --> 00:25:26.500
<00:25:21.700>you <00:25:21.875>always <00:25:22.050>gonna <00:25:22.225>get <00:25:22.400>many <00:25:22.575>more <00:25:22.750>valuable <00:25:22.925>ideas <00:25:23.100>suggestions,

536
00:25:25.500 --> 00:25:29.400
<00:25:25.500>then <00:25:25.780>if <00:25:26.060>you <00:25:26.340>just <00:25:26.620>assume <00:25:26.900>everybody

537
00:25:28.400 --> 00:25:31.300
<00:25:28.400>is <00:25:28.680>comfortable <00:25:28.960>make <00:25:29.240>sure <00:25:29.520>there <00:25:29.800>are

538
00:25:33.100 --> 00:25:33.400
so

539
00:25:34.400 --> 00:25:35.100
<00:25:34.400>thanks <00:25:34.610>for <00:25:34.820>your <00:25:35.030>time.

540
00:25:35.900 --> 00:25:36.300
<00:25:35.900>so <00:25:36.260>far

541
00:25:37.200 --> 00:25:40.400
<00:25:37.200>I <00:25:37.355>think <00:25:37.511>there's <00:25:37.666>some <00:25:37.822>questions. <00:25:37.977>Oh, <00:25:38.133>yeah, <00:25:38.288>we're <00:25:38.444>hiring <00:25:38.600>if

542
00:25:40.400 --> 00:25:42.000
<00:25:40.400>you're <00:25:40.633>interested <00:25:40.866>in <00:25:41.100>working <00:25:41.333>with <00:25:41.566>this <00:25:41.800>team.

543
00:25:42.700 --> 00:25:43.900
<00:25:42.700>super <00:25:43.240>empathetic <00:25:43.780>Lots

544
00:25:44.500 --> 00:25:45.000
<00:25:44.500>Good <00:25:44.950>fun.

545
00:25:46.400 --> 00:25:47.000
<00:25:46.400>shoot <00:25:46.580>my <00:25:46.760>manager <00:25:46.940>message

546
00:25:48.800 --> 00:25:51.200
<00:25:48.800>next <00:25:49.080>thank <00:25:49.360>you <00:25:49.639>Molly. <00:25:49.919>And <00:25:50.200>that

547
00:25:51.200 --> 00:25:54.500
<00:25:51.200>was <00:25:51.375>awesome <00:25:51.550>right <00:25:51.725>to <00:25:51.900>the <00:25:52.075>heart <00:25:52.250>and <00:25:52.425>just <00:25:52.600>just

548
00:25:54.500 --> 00:25:57.600
<00:25:54.500>a <00:25:54.607>quick <00:25:54.715>one. <00:25:54.823>If <00:25:54.930>you <00:25:55.038>want <00:25:55.146>to <00:25:55.253>learn <00:25:55.361>a <00:25:55.469>bit <00:25:55.576>about <00:25:55.684>empathy. <00:25:55.792>I'm <00:25:55.900>not

549
00:25:57.600 --> 00:26:00.000
<00:25:57.600>paid <00:25:57.774>by <00:25:57.949>any <00:25:58.125>of <00:25:58.300>these <00:25:58.475>people <00:25:58.649>but <00:25:58.824>these <00:25:59.000>are

550
00:26:00.100 --> 00:26:03.900
<00:26:00.100>good <00:26:00.187>books <00:26:00.274>in <00:26:00.362>case <00:26:00.449>you <00:26:00.537>just <00:26:00.625>want <00:26:00.712>to <00:26:00.800>read <00:26:00.887>up <00:26:00.975>about <00:26:01.062>it. <00:26:01.149>So <00:26:01.237>if <00:26:01.324>there's <00:26:01.412>a <00:26:01.500>slide

551
00:26:03.900 --> 00:26:06.000
<00:26:03.900>you <00:26:04.040>want <00:26:04.180>to <00:26:04.320>take <00:26:04.460>a <00:26:04.600>picture <00:26:04.740>of <00:26:04.880>today. <00:26:05.020>This <00:26:05.160>is <00:26:05.300>it.

552
00:26:08.200 --> 00:26:09.400
<00:26:08.200>This <00:26:08.560>is <00:26:08.920>not <00:26:09.280>it.

553
00:26:10.100 --> 00:26:13.100
<00:26:10.100>Ah, <00:26:10.300>this <00:26:10.500>is <00:26:10.699>not <00:26:10.899>it. <00:26:11.100>This <00:26:11.300>is <00:26:11.500>it.

554
00:26:14.600 --> 00:26:14.800
<00:26:14.600>Yay, <00:26:14.780>awesome.

555
00:26:16.400 --> 00:26:18.300
<00:26:16.400>I <00:26:16.555>get <00:26:16.711>no <00:26:16.866>royalties <00:26:17.022>for <00:26:17.177>these <00:26:17.333>they're <00:26:17.488>just <00:26:17.644>good <00:26:17.800>books.

556
00:26:19.200 --> 00:26:22.600
<00:26:19.200>Good. <00:26:19.375>We <00:26:19.550>have <00:26:19.725>some <00:26:19.900>minutes <00:26:20.075>and <00:26:20.250>some <00:26:20.425>questions <00:26:20.600>to

557
00:26:22.600 --> 00:26:25.500
<00:26:22.600>you. <00:26:22.879>First <00:26:23.159>one <00:26:23.439>Kudos. <00:26:23.719>Your <00:26:24.000>session

558
00:26:25.500 --> 00:26:28.700
<00:26:25.500>is <00:26:25.780>loved <00:26:26.060>and <00:26:26.340>first <00:26:26.620>question. <00:26:26.900>How

559
00:26:28.700 --> 00:26:31.500
<00:26:28.700>do <00:26:28.875>I <00:26:29.050>build <00:26:29.225>my <00:26:29.400>own <00:26:29.575>escape <00:26:29.750>room? <00:26:29.925>How <00:26:30.100>you

560
00:26:31.500 --> 00:26:34.600
<00:26:31.500>make <00:26:31.700>your <00:26:31.900>own <00:26:32.100>escape <00:26:32.300>room? <00:26:32.500>Okay, <00:26:32.700>first <00:26:32.900>of

561
00:26:34.600 --> 00:26:36.100
<00:26:34.600>all <00:26:35.050>have <00:26:35.500>food <00:26:35.949>there.

562
00:26:37.100 --> 00:26:40.600
<00:26:37.100>This <00:26:37.240>is <00:26:37.379>important. <00:26:37.520>I <00:26:37.659>can't <00:26:37.800>stress <00:26:37.939>this <00:26:38.080>enough. <00:26:38.219>And <00:26:38.360>if <00:26:38.500>you

563
00:26:40.600 --> 00:26:43.200
<00:26:40.600>have <00:26:40.740>also <00:26:40.879>this <00:26:41.020>is <00:26:41.159>just <00:26:41.300>again, <00:26:41.439>I <00:26:41.580>need <00:26:41.719>to <00:26:41.860>push <00:26:42.000>this

564
00:26:43.200 --> 00:26:46.200
<00:26:43.200>if <00:26:43.375>you <00:26:43.550>have <00:26:43.725>an <00:26:43.900>incident, <00:26:44.075>make <00:26:44.250>sure <00:26:44.425>there's <00:26:44.600>food

565
00:26:46.200 --> 00:26:46.500
there.

566
00:26:47.300 --> 00:26:50.100
<00:26:47.300>No <00:26:47.475>one's <00:26:47.649>ever <00:26:47.825>enjoyed <00:26:48.000>coding <00:26:48.175>on <00:26:48.350>an <00:26:48.524>empty <00:26:48.700>stomach.

567
00:26:50.100 --> 00:26:53.700
<00:26:50.100>And <00:26:50.240>then <00:26:50.379>if <00:26:50.520>you <00:26:50.659>actually <00:26:50.800>want <00:26:50.939>to <00:26:51.080>build <00:26:51.219>it <00:26:51.360>figure <00:26:51.500>out.

568
00:26:53.700 --> 00:26:57.200
<00:26:53.700>What <00:26:53.855>is <00:26:54.011>what <00:26:54.166>are <00:26:54.322>the <00:26:54.477>most <00:26:54.633>let's <00:26:54.788>say <00:26:54.944>five <00:26:55.100>recent

569
00:26:56.200 --> 00:26:59.300
<00:26:56.200>incidents. <00:26:56.400>And <00:26:56.600>what <00:26:56.800>do <00:26:57.000>they <00:26:57.200>have <00:26:57.400>in <00:26:57.600>common?

570
00:26:59.300 --> 00:27:02.300
<00:26:59.300>What <00:26:59.440>was <00:26:59.580>the <00:26:59.720>thing <00:26:59.860>that <00:27:00.000>surprised <00:27:00.139>us? <00:27:00.280>And <00:27:00.419>then <00:27:00.560>can <00:27:00.700>we?

571
00:27:03.500 --> 00:27:06.700
<00:27:03.500>Can <00:27:03.733>we <00:27:03.966>simulate <00:27:04.200>that <00:27:04.433>during <00:27:04.666>and <00:27:04.900>during

572
00:27:06.700 --> 00:27:09.100
<00:27:06.700>an <00:27:06.900>chaos <00:27:07.100>day <00:27:07.300>and <00:27:07.500>I <00:27:07.700>would <00:27:07.900>very <00:27:08.100>much

573
00:27:09.100 --> 00:27:12.600
<00:27:09.100>recommend <00:27:09.255>that <00:27:09.411>you <00:27:09.566>go <00:27:09.722>into <00:27:09.877>a <00:27:10.033>chaos <00:27:10.188>day <00:27:10.344>pitching <00:27:10.500>it

574
00:27:12.600 --> 00:27:14.900
<00:27:12.600>as <00:27:12.707>we're <00:27:12.815>going <00:27:12.923>to <00:27:13.030>learn <00:27:13.138>from <00:27:13.246>this <00:27:13.353>we're <00:27:13.461>going <00:27:13.569>to <00:27:13.676>have <00:27:13.784>fun <00:27:13.892>doing <00:27:14.000>it.

575
00:27:15.500 --> 00:27:18.700
<00:27:15.500>Wow, <00:27:15.655>you <00:27:15.811>really <00:27:15.966>can <00:27:16.122>ask <00:27:16.277>that <00:27:16.433>woman <00:27:16.588>everything <00:27:16.744>she <00:27:16.900>knows

576
00:27:18.700 --> 00:27:21.700
<00:27:18.700>the <00:27:18.933>answer <00:27:19.166>not <00:27:19.400>everything. <00:27:19.633>So <00:27:19.866>another <00:27:20.100>question

577
00:27:21.700 --> 00:27:24.500
<00:27:21.700>what <00:27:21.980>happens <00:27:22.260>at <00:27:22.540>Friday <00:27:22.820>afternoon <00:27:23.100>when

578
00:27:24.500 --> 00:27:27.000
<00:27:24.500>you're <00:27:24.675>the <00:27:24.850>only <00:27:25.025>one <00:27:25.200>left <00:27:25.375>to <00:27:25.550>solve <00:27:25.725>the <00:27:25.900>issue.

579
00:27:27.900 --> 00:27:31.000
<00:27:27.900>So <00:27:28.133>what <00:27:28.366>I <00:27:28.600>always <00:27:28.833>recommend, <00:27:29.066>especially <00:27:29.300>if

580
00:27:30.200 --> 00:27:32.400
<00:27:30.200>you <00:27:30.550>have <00:27:30.900>an <00:27:31.250>on-call <00:27:31.600>rotation.

581
00:27:33.100 --> 00:27:36.700
<00:27:33.100>It's <00:27:33.255>to <00:27:33.411>not <00:27:33.566>be <00:27:33.722>alone <00:27:33.877>on <00:27:34.033>your <00:27:34.188>authoritation. <00:27:34.344>And <00:27:34.500>this

582
00:27:36.700 --> 00:27:39.300
<00:27:36.700>is <00:27:36.807>currently <00:27:36.915>a <00:27:37.023>little <00:27:37.130>bit <00:27:37.238>difficult <00:27:37.346>because <00:27:37.453>my <00:27:37.561>team <00:27:37.669>we <00:27:37.776>have <00:27:37.884>three <00:27:37.992>people <00:27:38.100>who

583
00:27:39.300 --> 00:27:42.800
<00:27:39.300>can <00:27:39.427>be <00:27:39.554>on <00:27:39.681>call. <00:27:39.809>So <00:27:39.936>it's <00:27:40.063>like <00:27:40.190>every <00:27:40.318>third <00:27:40.445>week <00:27:40.572>so <00:27:40.700>doubling

584
00:27:42.800 --> 00:27:45.200
<00:27:42.800>up <00:27:42.893>with <00:27:42.986>people <00:27:43.080>is <00:27:43.173>a <00:27:43.266>little <00:27:43.360>bit <00:27:43.453>stressful <00:27:43.546>because <00:27:43.639>you <00:27:43.733>don't <00:27:43.826>want <00:27:43.919>to <00:27:44.013>be <00:27:44.106>on <00:27:44.200>call

585
00:27:45.200 --> 00:27:48.400
<00:27:45.200>every <00:27:45.375>day, <00:27:45.550>but <00:27:45.725>having <00:27:45.900>a <00:27:46.075>person <00:27:46.250>who <00:27:46.425>you <00:27:46.600>feel

586
00:27:48.400 --> 00:27:50.600
<00:27:48.400>comfortable <00:27:48.680>escalating <00:27:48.960>to <00:27:49.240>and <00:27:49.520>solving <00:27:49.800>with

587
00:27:51.600 --> 00:27:54.300
<00:27:51.600>It <00:27:51.755>most <00:27:51.911>of <00:27:52.066>the <00:27:52.222>time <00:27:52.377>is <00:27:52.533>much <00:27:52.688>much <00:27:52.844>more <00:27:53.000>comfortable

588
00:27:54.300 --> 00:27:57.200
<00:27:54.300>to <00:27:54.440>have <00:27:54.580>two <00:27:54.720>weeks <00:27:54.860>of <00:27:55.000>two <00:27:55.139>people <00:27:55.280>being <00:27:55.419>on <00:27:55.560>call <00:27:55.700>then

589
00:27:57.200 --> 00:28:00.200
<00:27:57.200>one <00:27:57.316>week <00:27:57.433>of <00:27:57.550>one <00:27:57.666>person <00:27:57.783>being <00:27:57.900>on <00:27:58.016>call <00:27:58.133>because <00:27:58.250>you <00:27:58.366>can <00:27:58.483>you <00:27:58.600>can

590
00:28:00.200 --> 00:28:03.900
<00:28:00.200>talk <00:28:00.293>to <00:28:00.386>each <00:28:00.480>other <00:28:00.573>about <00:28:00.666>when <00:28:00.760>you're <00:28:00.853>going <00:28:00.946>to <00:28:01.040>be <00:28:01.133>out. <00:28:01.226>You <00:28:01.320>definitely <00:28:01.413>have <00:28:01.506>a <00:28:01.600>friend

591
00:28:03.900 --> 00:28:06.400
<00:28:03.900>to <00:28:04.133>do <00:28:04.366>something <00:28:04.600>with <00:28:04.833>and <00:28:05.066>emotional <00:28:05.300>support.

592
00:28:07.100 --> 00:28:10.500
<00:28:07.100>I <00:28:07.216>think <00:28:07.333>as <00:28:07.449>we <00:28:07.566>might <00:28:07.683>all <00:28:07.800>know <00:28:07.916>is <00:28:08.033>the <00:28:08.149>key <00:28:08.266>element <00:28:08.383>and <00:28:08.500>food

593
00:28:10.500 --> 00:28:12.100
<00:28:10.500>to <00:28:11.200>solving <00:28:11.900>incidents.

594
00:28:12.800 --> 00:28:15.900
<00:28:12.800>Yeah, <00:28:12.940>I <00:28:13.080>think <00:28:13.220>the <00:28:13.360>feeling <00:28:13.500>of <00:28:13.639>being <00:28:13.780>not <00:28:13.919>alone <00:28:14.060>helps <00:28:14.200>a

595
00:28:15.900 --> 00:28:15.900
lot.

596
00:28:16.800 --> 00:28:19.100
<00:28:16.800>Another <00:28:17.266>question. <00:28:17.733>Did <00:28:18.200>you

597
00:28:19.100 --> 00:28:22.600
<00:28:19.100>have <00:28:19.274>work <00:28:19.449>with <00:28:19.625>counters <00:28:19.800>and <00:28:19.975>coding <00:28:20.149>dojos? <00:28:20.324>Is <00:28:20.500>this

598
00:28:22.600 --> 00:28:24.900
<00:28:22.600>something <00:28:22.800>what <00:28:23.000>would <00:28:23.199>fit <00:28:23.399>into <00:28:23.600>your <00:28:23.800>Chaos <00:28:24.000>Theory?

599
00:28:25.500 --> 00:28:27.300
<00:28:25.500>if <00:28:25.733>I <00:28:25.966>knew <00:28:26.200>what <00:28:26.433>those <00:28:26.666>were <00:28:26.900>maybe

600
00:28:28.400 --> 00:28:31.500
<00:28:28.400>I <00:28:28.516>don't <00:28:28.633>have <00:28:28.750>any <00:28:28.866>personal <00:28:28.983>experience. <00:28:29.100>I <00:28:29.216>know <00:28:29.333>what <00:28:29.450>the <00:28:29.566>words <00:28:29.683>mean <00:28:29.800>but

601
00:28:31.500 --> 00:28:34.500
<00:28:31.500>I <00:28:31.733>haven't <00:28:31.966>experienced <00:28:32.200>that <00:28:32.433>personally <00:28:32.666>probably <00:28:32.900>something

602
00:28:34.500 --> 00:28:37.500
<00:28:34.500>to <00:28:34.627>look <00:28:34.754>into <00:28:34.881>but <00:28:35.009>I <00:28:35.136>just <00:28:35.263>want <00:28:35.390>to <00:28:35.518>make <00:28:35.645>sure <00:28:35.772>that <00:28:35.900>this

603
00:28:37.500 --> 00:28:40.300
<00:28:37.500>isn't <00:28:37.627>something <00:28:37.754>you <00:28:37.881>have <00:28:38.009>to <00:28:38.136>Outsource. <00:28:38.263>This <00:28:38.390>is <00:28:38.518>something <00:28:38.645>you <00:28:38.772>can <00:28:38.900>be

604
00:28:40.300 --> 00:28:40.700
yourself.

605
00:28:42.200 --> 00:28:45.200
<00:28:42.200>All <00:28:42.400>right. <00:28:42.600>Final <00:28:42.800>question. <00:28:43.000>What <00:28:43.200>do <00:28:43.400>you <00:28:43.600>think

606
00:28:45.200 --> 00:28:48.800
<00:28:45.200>about <00:28:45.375>companies <00:28:45.550>that <00:28:45.725>do <00:28:45.900>these <00:28:46.075>chaos <00:28:46.250>sessions <00:28:46.425>without <00:28:46.600>announcing

607
00:28:48.800 --> 00:28:51.400
<00:28:48.800>them. <00:28:49.033>So <00:28:49.266>the <00:28:49.500>employees <00:28:49.733>don't <00:28:49.966>know <00:28:50.200>it

608
00:28:51.400 --> 00:28:52.400
<00:28:51.400>is <00:28:51.700>a <00:28:52.000>chaos <00:28:52.300>session.

609
00:28:53.100 --> 00:28:57.200
<00:28:53.100>I <00:28:53.300>think <00:28:53.500>that <00:28:53.699>defeats <00:28:53.899>the <00:28:54.100>purpose <00:28:54.300>a <00:28:54.500>little

610
00:28:57.200 --> 00:29:00.200
<00:28:57.200>bit. <00:28:57.666>Okay, <00:28:58.133>if <00:28:58.600>you

611
00:29:00.200 --> 00:29:03.100
<00:29:00.200>do <00:29:00.316>that <00:29:00.433>as <00:29:00.550>a <00:29:00.666>company, <00:29:00.783>please <00:29:00.900>ask <00:29:01.016>yourself. <00:29:01.133>Why <00:29:01.250>do <00:29:01.366>you <00:29:01.483>hate <00:29:01.600>your

612
00:29:03.100 --> 00:29:03.800
employees?

613
00:29:04.800 --> 00:29:05.700
and

614
00:29:09.400 --> 00:29:13.300
<00:29:09.400>all <00:29:09.600>right <00:29:09.800>you <00:29:10.000>why <00:29:10.200>do <00:29:10.400>you <00:29:10.600>invest <00:29:10.800>in

615
00:29:12.300 --> 00:29:14.900
<00:29:12.300>stressful <00:29:13.700>situations?

616
00:29:16.200 --> 00:29:19.300
<00:29:16.200>Because <00:29:16.355>there <00:29:16.511>are <00:29:16.666>enough <00:29:16.822>stressful <00:29:16.977>situations <00:29:17.133>already. <00:29:17.288>You <00:29:17.444>do <00:29:17.600>not

617
00:29:19.300 --> 00:29:22.200
<00:29:19.300>need <00:29:19.475>to <00:29:19.649>make <00:29:19.825>more <00:29:20.000>and <00:29:20.175>if <00:29:20.350>you <00:29:20.524>if <00:29:20.700>you

618
00:29:22.200 --> 00:29:25.300
<00:29:22.200>think <00:29:22.400>about <00:29:22.600>when <00:29:22.800>you <00:29:23.000>yourself <00:29:23.200>other <00:29:23.400>are <00:29:23.600>your

619
00:29:25.300 --> 00:29:25.500
best.

620
00:29:26.400 --> 00:29:30.100
<00:29:26.400>At <00:29:26.540>doing <00:29:26.680>something. <00:29:26.820>Are <00:29:26.960>you <00:29:27.100>your <00:29:27.240>best <00:29:27.380>when <00:29:27.520>you're <00:29:27.660>stressed? <00:29:27.800>No.

621
00:29:31.100 --> 00:29:34.300
<00:29:31.100>I <00:29:31.207>would <00:29:31.315>be <00:29:31.423>terrible <00:29:31.530>in <00:29:31.638>a <00:29:31.746>bomb <00:29:31.853>defusing <00:29:31.961>situation. <00:29:32.069>That's <00:29:32.176>an <00:29:32.284>actual <00:29:32.392>bomb. <00:29:32.500>I'd

622
00:29:34.300 --> 00:29:37.600
<00:29:34.300>be <00:29:34.440>much <00:29:34.580>better <00:29:34.720>than <00:29:34.860>an <00:29:35.000>escape <00:29:35.139>room <00:29:35.280>because <00:29:35.419>stress <00:29:35.560>really <00:29:35.700>does

623
00:29:37.600 --> 00:29:39.100
<00:29:37.600>not <00:29:38.050>make <00:29:38.500>life <00:29:38.949>coding.

624
00:29:40.200 --> 00:29:40.400
<00:29:40.200>that's <00:29:40.380>not

625
00:29:42.300 --> 00:29:45.700
<00:29:42.300>I <00:29:42.440>think <00:29:42.580>most <00:29:42.720>of <00:29:42.860>the <00:29:43.000>time <00:29:43.139>sorry. <00:29:43.280>Thank <00:29:43.419>you <00:29:43.560>very <00:29:43.700>very

626
00:29:45.700 --> 00:29:48.800
<00:29:45.700>much. <00:29:45.933>I <00:29:46.166>enjoyed <00:29:46.400>your <00:29:46.633>talk <00:29:46.866>and <00:29:47.100>kudos

627
00:29:48.800 --> 00:29:49.600
<00:29:48.800>to <00:29:49.159>Marlene, <00:29:49.520>please.