WEBVTT

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<00:00:02.710>Thank <00:00:03.176>you. <00:00:03.643>Well, <00:00:04.109>uh,

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<00:00:06.390>welcome <00:00:06.739>to <00:00:07.090>my <00:00:07.439>interactive <00:00:07.789>talk.

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<00:00:07.950>Migrating <00:00:08.090>half <00:00:08.230>a <00:00:08.370>million <00:00:08.510>users <00:00:08.650>to <00:00:08.790>a <00:00:08.930>new <00:00:09.070>payment <00:00:09.210>service <00:00:09.350>provider.

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<00:00:11.700>Here <00:00:11.827>is <00:00:11.954>what <00:00:12.081>you <00:00:12.209>can <00:00:12.336>expect <00:00:12.463>in <00:00:12.590>the <00:00:12.718>next <00:00:12.845>two <00:00:12.972>hours. <00:00:13.100>First,

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<00:00:15.720>we'll <00:00:15.889>get <00:00:16.059>to <00:00:16.229>know <00:00:16.399>each <00:00:16.569>other <00:00:16.739>a <00:00:16.909>little <00:00:17.079>bit.

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<00:00:17.740>Then <00:00:17.915>I <00:00:18.090>will <00:00:18.264>set <00:00:18.439>the <00:00:18.615>scene <00:00:18.790>for <00:00:18.965>the <00:00:19.139>migration.

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<00:00:20.150>I <00:00:20.266>will <00:00:20.383>introduce <00:00:20.500>GaN <00:00:20.616>and <00:00:20.733>its <00:00:20.849>payment <00:00:20.966>component <00:00:21.083>to <00:00:21.200>you <00:00:21.316>and <00:00:21.433>describe <00:00:21.549>circumstances

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<00:00:24.690>and <00:00:24.845>constraints <00:00:25.001>that <00:00:25.156>shaped <00:00:25.312>the <00:00:25.467>migration. <00:00:25.623>As <00:00:25.778>I <00:00:25.934>just <00:00:26.090>said,

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<00:00:28.600>we <00:00:28.693>will <00:00:28.786>look <00:00:28.880>at <00:00:28.973>a <00:00:29.066>series <00:00:29.160>of <00:00:29.253>challenges <00:00:29.346>we <00:00:29.440>encountered <00:00:29.533>a <00:00:29.626>long <00:00:29.720>way <00:00:29.813>and <00:00:29.906>talk <00:00:30.000>about

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<00:00:32.680>them <00:00:32.796>and <00:00:32.913>I <00:00:33.030>will <00:00:33.146>show <00:00:33.263>you <00:00:33.380>how <00:00:33.496>it <00:00:33.613>turned <00:00:33.730>out. <00:00:33.846>In <00:00:33.963>the <00:00:34.080>end,

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<00:00:36.640>I <00:00:36.733>will <00:00:36.826>conclude <00:00:36.920>my <00:00:37.013>talk <00:00:37.106>with <00:00:37.200>a <00:00:37.293>few <00:00:37.386>lessons <00:00:37.480>we <00:00:37.573>can <00:00:37.666>take <00:00:37.760>from <00:00:37.853>this <00:00:37.946>migration <00:00:38.040>and

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<00:00:40.280>share <00:00:40.435>where <00:00:40.591>we <00:00:40.746>are <00:00:40.902>today <00:00:41.057>and <00:00:41.213>where <00:00:41.368>we <00:00:41.524>are <00:00:41.680>going.

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<00:00:43.480>Feel <00:00:43.573>free <00:00:43.666>to <00:00:43.760>ask <00:00:43.853>questions <00:00:43.946>in <00:00:44.040>the <00:00:44.133>chat <00:00:44.226>at <00:00:44.319>any <00:00:44.413>time <00:00:44.506>when <00:00:44.599>you <00:00:44.693>can <00:00:44.786>interject <00:00:44.879>them

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<00:00:47.210>into <00:00:47.317>my <00:00:47.425>talk <00:00:47.533>and <00:00:47.640>I <00:00:47.748>will <00:00:47.856>try <00:00:47.963>to <00:00:48.071>answer <00:00:48.179>them <00:00:48.286>as <00:00:48.394>best <00:00:48.502>I <00:00:48.610>can.

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<00:00:50.480>This <00:00:50.654>is <00:00:50.830>not <00:00:51.004>meant <00:00:51.180>to <00:00:51.355>be <00:00:51.529>an <00:00:51.705>uninterrupted <00:00:51.879>monologue.

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<00:00:53.360>There's <00:00:53.467>plenty <00:00:53.575>of <00:00:53.683>time <00:00:53.790>for <00:00:53.898>questions <00:00:54.006>and <00:00:54.113>I <00:00:54.221>encourage <00:00:54.329>you <00:00:54.436>to <00:00:54.544>come <00:00:54.652>up <00:00:54.760>with

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<00:00:56.650>interesting <00:00:56.805>ones <00:00:56.961>or <00:00:57.116>boring <00:00:57.272>ones. <00:00:57.427>Any <00:00:57.583>questions <00:00:57.738>I <00:00:57.894>find <00:00:58.050>really,

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<00:01:01.700>oh, <00:01:01.840>a <00:01:01.980>little <00:01:02.120>bit <00:01:02.260>about <00:01:02.400>me. <00:01:02.540>My <00:01:02.680>name <00:01:02.820>is <00:01:02.960>Sebastian <00:01:03.100>Hans.

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<00:01:05.200>I've <00:01:05.316>studied <00:01:05.433>computer <00:01:05.550>science <00:01:05.666>at <00:01:05.783>the <00:01:05.900>Technical <00:01:06.016>University <00:01:06.133>of <00:01:06.250>Munich <00:01:06.366>and <00:01:06.483>made <00:01:06.600>my

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<00:01:09.200>diploma <00:01:09.433>there. <00:01:09.666>Then <00:01:09.900>I <00:01:10.133>worked <00:01:10.366>for <00:01:10.600>Target,

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<00:01:11.680>a <00:01:11.807>software <00:01:11.934>and <00:01:12.061>consulting <00:01:12.189>company <00:01:12.316>for <00:01:12.443>the <00:01:12.570>financial <00:01:12.698>sector <00:01:12.825>where <00:01:12.952>I <00:01:13.080>developed

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<00:01:14.840>products <00:01:14.995>for <00:01:15.151>market <00:01:15.306>data <00:01:15.462>distribution <00:01:15.617>and <00:01:15.773>I'm <00:01:15.928>currently <00:01:16.084>doing <00:01:16.240>software

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<00:01:19.160>architecture <00:01:19.300>and <00:01:19.440>development <00:01:19.580>at <00:01:19.720>Start <00:01:19.860>minion <00:01:20.000>the <00:01:20.140>municipal <00:01:20.280>utilities <00:01:20.420>company <00:01:20.560>in

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<00:01:23.920>Munich, <00:01:24.095>which <00:01:24.270>not <00:01:24.445>only <00:01:24.620>provides <00:01:24.795>energy <00:01:24.970>and <00:01:25.145>drinking <00:01:25.320>water,

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<00:01:26.700>but <00:01:26.827>also <00:01:26.954>public <00:01:27.081>transport <00:01:27.209>and <00:01:27.336>digital <00:01:27.463>services <00:01:27.590>for <00:01:27.718>the <00:01:27.845>city <00:01:27.972>of <00:01:28.100>Munich.

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<00:01:31.840>I <00:01:31.967>have <00:01:32.094>been <00:01:32.221>developing <00:01:32.349>software <00:01:32.476>since <00:01:32.603>the <00:01:32.730>nineties <00:01:32.858>and <00:01:32.985>professionally <00:01:33.112>for <00:01:33.240>about

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<00:01:35.320>20 <00:01:36.069>years.

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<00:01:36.420>And <00:01:36.513>over <00:01:36.606>time <00:01:36.700>I <00:01:36.793>have <00:01:36.886>had <00:01:36.980>the <00:01:37.073>opportunity <00:01:37.166>to <00:01:37.260>play <00:01:37.353>a <00:01:37.446>host <00:01:37.540>of <00:01:37.633>different <00:01:37.726>roles <00:01:37.820>from

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<00:01:40.160>systems <00:01:40.393>administrator <00:01:40.626>to <00:01:40.860>lead <00:01:41.093>developer <00:01:41.326>from <00:01:41.560>pre-sales,

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<00:01:42.759>second <00:01:42.887>level <00:01:43.014>support <00:01:43.141>to <00:01:43.269>integration <00:01:43.396>architect <00:01:43.523>and <00:01:43.650>most <00:01:43.778>relevant <00:01:43.905>to <00:01:44.032>this <00:01:44.160>talk,

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<00:01:47.450>I <00:01:47.537>have <00:01:47.625>been <00:01:47.712>lead <00:01:47.800>developer <00:01:47.887>for <00:01:47.975>the <00:01:48.062>MLO <00:01:48.150>and <00:01:48.237>have <00:01:48.325>in <00:01:48.412>the <00:01:48.500>last <00:01:48.587>two <00:01:48.675>years <00:01:48.762>focused <00:01:48.850>on

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<00:01:51.650>evolving <00:01:51.777>the <00:01:51.904>architecture <00:01:52.031>of <00:01:52.159>the <00:01:52.286>MLO <00:01:52.413>payment <00:01:52.540>component <00:01:52.668>from <00:01:52.795>within <00:01:52.922>the <00:01:53.050>agile

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<00:01:55.110>DevOps <00:01:55.285>team. <00:01:55.460>I <00:01:55.635>carry <00:01:55.810>around <00:01:55.985>with <00:01:56.160>me <00:01:56.335>certain <00:01:56.510>beliefs.

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<00:01:59.950>One <00:02:00.077>is <00:02:00.204>that <00:02:00.331>software <00:02:00.459>cannot <00:02:00.586>or <00:02:00.713>should <00:02:00.840>not <00:02:00.968>be <00:02:01.095>considered <00:02:01.222>in <00:02:01.350>isolation,

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<00:02:03.390>but <00:02:03.565>always <00:02:03.740>as <00:02:03.915>part <00:02:04.090>of <00:02:04.265>a <00:02:04.440>social <00:02:04.615>technical <00:02:04.790>system,

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<00:02:05.940>which <00:02:06.047>means <00:02:06.155>that <00:02:06.263>the <00:02:06.370>people <00:02:06.478>interacting <00:02:06.586>with <00:02:06.693>and <00:02:06.801>affected <00:02:06.909>by <00:02:07.016>the <00:02:07.124>software <00:02:07.232>are <00:02:07.340>as

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<00:02:09.530>important, <00:02:09.705>if <00:02:09.880>not <00:02:10.055>more <00:02:10.229>so <00:02:10.405>than <00:02:10.580>the <00:02:10.755>software <00:02:10.930>itself.

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<00:02:12.350>If <00:02:12.583>this <00:02:12.816>is <00:02:13.049>true <00:02:13.283>about <00:02:13.516>running <00:02:13.750>software,

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<00:02:14.460>the <00:02:14.635>same <00:02:14.810>applies <00:02:14.985>through <00:02:15.160>the <00:02:15.335>process <00:02:15.510>of <00:02:15.685>software <00:02:15.860>development.

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<00:02:17.930>The <00:02:18.046>team <00:02:18.163>that <00:02:18.280>develops <00:02:18.396>a <00:02:18.513>piece <00:02:18.630>of <00:02:18.746>code <00:02:18.863>directly <00:02:18.980>determines <00:02:19.096>its <00:02:19.213>shape <00:02:19.330>and

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<00:02:21.110>qualities <00:02:21.226>and <00:02:21.343>these <00:02:21.460>qualities <00:02:21.576>need <00:02:21.693>to <00:02:21.810>match <00:02:21.926>the <00:02:22.043>expectations <00:02:22.160>of <00:02:22.276>a <00:02:22.393>variety <00:02:22.510>of

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stakeholders.

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<00:02:26.329>So <00:02:26.437>you <00:02:26.545>need <00:02:26.653>to <00:02:26.760>collaborate <00:02:26.868>with <00:02:26.976>them <00:02:27.083>closely <00:02:27.191>and <00:02:27.299>this <00:02:27.406>includes <00:02:27.514>the <00:02:27.622>people <00:02:27.730>who

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<00:02:29.590>are <00:02:29.745>going <00:02:29.901>to <00:02:30.056>run <00:02:30.212>and <00:02:30.367>operate <00:02:30.523>the <00:02:30.678>software <00:02:30.834>first. <00:02:30.990>DevOps,

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<00:02:33.670>and <00:02:33.870>last <00:02:34.070>but <00:02:34.270>not <00:02:34.470>least, <00:02:34.670>living <00:02:34.870>is <00:02:35.070>changing.

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<00:02:36.079>Something <00:02:36.359>that <00:02:36.640>never <00:02:36.920>changes <00:02:37.200>is <00:02:37.480>dead.

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<00:02:38.550>You <00:02:38.666>can <00:02:38.783>either <00:02:38.900>accept <00:02:39.016>this <00:02:39.133>and <00:02:39.250>embrace <00:02:39.366>change <00:02:39.483>or <00:02:39.600>reject <00:02:39.716>it <00:02:39.833>and <00:02:39.950>die.

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<00:02:43.240>So <00:02:43.340>that's <00:02:43.440>enough <00:02:43.540>about <00:02:43.640>me. <00:02:43.740>What <00:02:43.840>about <00:02:43.940>you? <00:02:44.040>I <00:02:44.140>have <00:02:44.240>prepared <00:02:44.340>a <00:02:44.440>bot <00:02:44.540>for <00:02:44.640>this.

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<00:02:48.079>You <00:02:48.219>can <00:02:48.359>find <00:02:48.499>the <00:02:48.640>link <00:02:48.779>and <00:02:48.920>the <00:02:49.059>password <00:02:49.200>in <00:02:49.339>the <00:02:49.480>chat.

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<00:02:50.360>Please <00:02:50.476>join <00:02:50.593>me <00:02:50.710>on <00:02:50.826>the <00:02:50.943>board <00:02:51.060>and <00:02:51.176>answer <00:02:51.293>a <00:02:51.410>few <00:02:51.526>questions <00:02:51.643>about <00:02:51.760>yourself.

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<00:02:57.410>So <00:02:57.497>this <00:02:57.585>is <00:02:57.672>the <00:02:57.760>board <00:02:57.847>and <00:02:57.935>I <00:02:58.022>can <00:02:58.109>see, <00:02:58.197>uh, <00:02:58.285>already <00:02:58.372>a <00:02:58.460>few <00:02:58.547>of <00:02:58.635>you <00:02:58.722>have <00:02:58.810>joined.

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<00:03:03.430>When <00:03:03.602>you <00:03:03.774>have <00:03:03.946>found <00:03:04.118>your <00:03:04.290>way <00:03:04.462>to <00:03:04.634>the <00:03:04.807>board,

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<00:03:04.960>please <00:03:05.060>drag <00:03:05.160>one <00:03:05.260>of <00:03:05.360>the <00:03:05.460>flags <00:03:05.560>here <00:03:05.660>to <00:03:05.760>the <00:03:05.860>map <00:03:05.960>or <00:03:06.060>copy <00:03:06.160>and <00:03:06.260>paste. <00:03:06.360>One.

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<00:03:09.870>You <00:03:10.010>may <00:03:10.150>need <00:03:10.290>to <00:03:10.430>select <00:03:10.570>the <00:03:10.710>arrow <00:03:10.850>tool <00:03:10.990>at <00:03:11.130>the <00:03:11.270>uh,

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<00:03:12.770>toolbar <00:03:12.910>at <00:03:13.050>the <00:03:13.190>top <00:03:13.330>to <00:03:13.470>select <00:03:13.610>elements <00:03:13.750>and <00:03:13.890>move <00:03:14.030>them <00:03:14.170>around.

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<00:03:17.190>And <00:03:17.297>for <00:03:17.405>the <00:03:17.513>other <00:03:17.620>questions, <00:03:17.728>you <00:03:17.836>can <00:03:17.943>use <00:03:18.051>the <00:03:18.159>stickies <00:03:18.266>already <00:03:18.374>on <00:03:18.482>the <00:03:18.590>board,

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<00:03:21.040>drag <00:03:21.167>them <00:03:21.294>around <00:03:21.421>and <00:03:21.549>double <00:03:21.676>click <00:03:21.803>on <00:03:21.930>them <00:03:22.058>to <00:03:22.185>write <00:03:22.312>or <00:03:22.440>use

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<00:03:26.070>the <00:03:26.471>uh, <00:03:26.874>stickies, <00:03:27.276>uh,

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<00:03:27.470>in <00:03:27.609>the <00:03:27.750>toolbar <00:03:27.890>at <00:03:28.030>the <00:03:28.170>top <00:03:28.310>to <00:03:28.450>place <00:03:28.590>your <00:03:28.730>own <00:03:28.870>stickies.

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<00:03:33.329>So <00:03:33.796>I <00:03:34.263>switch, <00:03:34.730>uh,

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<00:03:36.930>moderation <00:03:37.030>mode <00:03:37.130>on <00:03:37.230>for <00:03:37.330>a <00:03:37.430>short <00:03:37.530>time <00:03:37.630>to <00:03:37.730>ensure <00:03:37.830>we <00:03:37.930>are <00:03:38.030>all <00:03:38.130>on <00:03:38.230>the <00:03:38.330>same

62
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<00:03:41.770>place <00:03:42.236>on <00:03:42.703>the <00:03:43.170>board.

63
00:03:44.750 --> 00:03:48.490
<00:03:44.750>Switch <00:03:44.837>it <00:03:44.925>off <00:03:45.012>now <00:03:45.100>so <00:03:45.187>we <00:03:45.275>can <00:03:45.362>zoom <00:03:45.450>around <00:03:45.537>freely. <00:03:45.625>If <00:03:45.712>you <00:03:45.800>get <00:03:45.887>lost <00:03:45.975>on <00:03:46.062>the <00:03:46.150>board,

64
00:03:49.080 --> 00:03:52.810
<00:03:49.079>there's <00:03:49.196>a <00:03:49.313>mini <00:03:49.429>map <00:03:49.546>on <00:03:49.663>the <00:03:49.779>lower <00:03:49.896>left <00:03:50.013>you <00:03:50.130>can <00:03:50.246>use <00:03:50.363>to <00:03:50.480>um,

65
00:03:52.810 --> 00:03:57.250
<00:03:52.810>switch <00:03:52.926>to <00:03:53.043>the <00:03:53.160>left <00:03:53.276>most <00:03:53.393>section. <00:03:53.510>Please <00:03:53.626>ignore <00:03:53.743>the <00:03:53.860>others <00:03:53.976>for <00:03:54.093>a <00:03:54.210>moment.

66
00:03:57.470 --> 00:03:58.490
<00:03:57.470>Do <00:03:57.776>not <00:03:58.082>spoil <00:03:58.388>fun.

67
00:03:59.110 --> 00:04:03.010
<00:03:59.110>You <00:03:59.210>can <00:03:59.310>also <00:03:59.410>use <00:03:59.510>the <00:03:59.610>burger <00:03:59.710>menu <00:03:59.810>on <00:03:59.910>the <00:04:00.010>left <00:04:00.110>and <00:04:00.210>click <00:04:00.310>on <00:04:00.410>about <00:04:00.510>you,

68
00:04:03.010 --> 00:04:06.630
<00:04:03.010>which <00:04:03.243>will <00:04:03.476>bring <00:04:03.709>you <00:04:03.943>back <00:04:04.176>here. <00:04:04.410>So

69
00:04:09.420 --> 00:04:12.380
<00:04:09.420>I <00:04:09.653>see <00:04:09.886>you're <00:04:10.119>already <00:04:10.353>busy <00:04:10.586>placing <00:04:10.820>flags.

70
00:04:14.690 --> 00:04:19.350
<00:04:14.690>That's <00:04:14.845>fine. <00:04:15.001>I'll <00:04:15.156>set <00:04:15.312>the <00:04:15.467>timer <00:04:15.623>to <00:04:15.778>five <00:04:15.934>minutes <00:04:16.089>and

71
00:04:20.670 --> 00:04:22.130
<00:04:20.670>see <00:04:21.108>where <00:04:21.546>we <00:04:21.983>get.

72
00:04:54.080 --> 00:04:58.340
<00:04:54.080>Yes, <00:04:54.187>please <00:04:54.295>don't <00:04:54.403>move <00:04:54.510>around <00:04:54.618>map. <00:04:54.726>I'll <00:04:54.833>just <00:04:54.941>uh, <00:04:55.049>pin <00:04:55.156>it <00:04:55.264>for <00:04:55.372>you. <00:04:55.479>So,

73
00:05:11.270 --> 00:05:15.570
<00:05:11.270>so <00:05:11.363>we <00:05:11.456>have <00:05:11.549>someone <00:05:11.643>here <00:05:11.736>who <00:05:11.830>is <00:05:11.923>a <00:05:12.016>developer <00:05:12.109>and <00:05:12.203>needs <00:05:12.296>to <00:05:12.390>get <00:05:12.483>good <00:05:12.576>knowledge <00:05:12.669>in

74
00:05:15.590 --> 00:05:19.930
<00:05:15.590>DevOps <00:05:15.789>and <00:05:15.989>infrastructure. <00:05:16.190>Okay, <00:05:16.390>my <00:05:16.590>PM <00:05:16.789>forced <00:05:16.989>me.

75
00:05:20.160 --> 00:05:24.650
<00:05:20.160>Well <00:05:20.267>that's <00:05:20.375>uh, <00:05:20.483>kind <00:05:20.590>of <00:05:20.698>the <00:05:20.806>fir <00:05:20.913>worst <00:05:21.021>reason <00:05:21.129>for <00:05:21.236>being <00:05:21.344>here, <00:05:21.452>but <00:05:21.560>uh,

76
00:05:24.890 --> 00:05:26.570
<00:05:24.890>I <00:05:25.065>hope <00:05:25.240>nonetheless <00:05:25.414>you'll <00:05:25.590>get <00:05:25.765>something <00:05:25.940>out <00:05:26.115>of <00:05:26.289>it

77
00:05:28.700 --> 00:05:29.500
To

78
00:05:29.500 --> 00:05:33.830
<00:05:29.500>Learn <00:05:29.640>about <00:05:29.780>DevOps <00:05:29.920>to <00:05:30.060>hear <00:05:30.200>interesting <00:05:30.340>info <00:05:30.480>on <00:05:30.620>DevOps. <00:05:30.760>Well <00:05:30.900>that's,

79
00:05:33.950 --> 00:05:35.390
<00:05:33.950>I <00:05:34.209>hope <00:05:34.468>I <00:05:34.727>can <00:05:34.986>provide <00:05:35.246>that.

80
00:05:37.120 --> 00:05:40.620
<00:05:37.120>Get <00:05:37.295>informed <00:05:37.470>about <00:05:37.645>DevOps <00:05:37.820>by <00:05:37.995>chance. <00:05:38.170>Well <00:05:38.345>that's <00:05:38.520>uh,

81
00:05:41.970 --> 00:05:45.300
<00:05:41.970>okay, <00:05:42.125>so <00:05:42.281>it'll <00:05:42.436>be <00:05:42.592>a <00:05:42.747>bag <00:05:42.903>of <00:05:43.058>surprises <00:05:43.214>for <00:05:43.370>you

82
00:05:47.340 --> 00:05:52.260
<00:05:47.340>want <00:05:47.515>to <00:05:47.690>switch <00:05:47.865>career <00:05:48.040>from <00:05:48.215>mobile <00:05:48.390>to <00:05:48.565>DevOps, <00:05:48.740>fine

83
00:05:56.640 --> 00:06:01.040
<00:05:56.640>procrastinating <00:05:56.747>back <00:05:56.855>thesis. <00:05:56.963>Well <00:05:57.070>that's <00:05:57.178>uh, <00:05:57.286>as <00:05:57.393>good <00:05:57.501>a <00:05:57.609>reason <00:05:57.716>as <00:05:57.824>any <00:05:57.932>I <00:05:58.039>suppose.

84
00:06:29.480 --> 00:06:33.460
<00:06:29.480>Now <00:06:29.596>here's <00:06:29.713>one <00:06:29.830>about <00:06:29.946>getting <00:06:30.063>more <00:06:30.180>familiar <00:06:30.296>with <00:06:30.413>DevOps <00:06:30.530>in <00:06:30.646>the <00:06:30.763>enterprise. <00:06:30.880>Okay,

85
00:06:34.710 --> 00:06:36.540
<00:06:34.710>passionate <00:06:35.409>about <00:06:36.109>DevOps,

86
00:06:46.010 --> 00:06:48.740
<00:06:46.010>student <00:06:46.243>and <00:06:46.476>bachelor's <00:06:46.710>degree <00:06:46.943>of <00:06:47.176>applied <00:06:47.409>informatics.

87
00:06:52.480 --> 00:06:53.313
Okay,

88
00:06:54.480 --> 00:06:57.840
<00:06:54.480>see <00:06:54.655>what <00:06:54.830>else <00:06:55.005>is <00:06:55.180>there <00:06:55.355>always <00:06:55.530>a <00:06:55.705>good <00:06:55.880>reason.

89
00:07:00.700 --> 00:07:04.680
<00:07:00.700>So <00:07:00.827>what <00:07:00.954>about <00:07:01.081>the <00:07:01.209>most <00:07:01.336>important <00:07:01.463>aspects <00:07:01.590>when <00:07:01.718>performing <00:07:01.845>major <00:07:01.972>operations <00:07:02.099>in

90
00:07:04.680 --> 00:07:08.600
<00:07:04.680>production? <00:07:04.880>There <00:07:05.080>are <00:07:05.280>some <00:07:05.480>answers <00:07:05.680>here <00:07:05.880>already. <00:07:06.080>Cooperation,

91
00:07:08.960 --> 00:07:13.930
<00:07:08.960>solution <00:07:09.076>focused <00:07:09.193>trial <00:07:09.310>and <00:07:09.426>error. <00:07:09.543>Yeah, <00:07:09.659>I <00:07:09.776>think <00:07:09.893>I <00:07:10.010>can <00:07:10.126>agree <00:07:10.243>with <00:07:10.359>that.

92
00:07:15.320 --> 00:07:18.340
<00:07:15.320>Plan, <00:07:15.786>test <00:07:16.253>monitor. <00:07:16.719>Okay,

93
00:07:21.410 --> 00:07:25.720
<00:07:21.410>automation <00:07:21.690>and <00:07:21.970>backups. <00:07:22.250>Okay, <00:07:22.530>that's <00:07:22.810>two.

94
00:07:26.630 --> 00:07:29.280
<00:07:26.630>Test <00:07:26.785>it <00:07:26.941>on <00:07:27.096>death. <00:07:27.252>Yes, <00:07:27.407>we, <00:07:27.563>we <00:07:27.718>will <00:07:27.874>see <00:07:28.030>um,

95
00:07:29.280 --> 00:07:31.960
<00:07:29.280>where <00:07:29.513>the <00:07:29.746>limits <00:07:29.979>are <00:07:30.213>during <00:07:30.446>the <00:07:30.679>stock.

96
00:07:33.640 --> 00:07:34.473
<00:07:33.640>Trial <00:07:34.014>and <00:07:34.389>error

97
00:07:35.950 --> 00:07:40.640
<00:07:35.950>teamwork <00:07:36.125>inform <00:07:36.300>stakeholders <00:07:36.474>and <00:07:36.650>users. <00:07:36.825>Yes, <00:07:37.000>very <00:07:37.175>important <00:07:37.349>aspect.

98
00:07:55.820 --> 00:07:59.680
<00:07:55.820>Okay, <00:07:56.020>someone's <00:07:56.219>here <00:07:56.420>to <00:07:56.620>find <00:07:56.820>a <00:07:57.020>job, <00:07:57.219>okay,

99
00:08:03.010 --> 00:08:04.100
<00:08:03.010>that <00:08:03.337>might <00:08:03.664>be <00:08:03.991>possible.

100
00:08:07.250 --> 00:08:10.430
<00:08:07.250>And <00:08:07.377>full <00:08:07.504>stack. <00:08:07.631>I <00:08:07.759>have <00:08:07.886>good <00:08:08.013>knowledge <00:08:08.140>of <00:08:08.268>coding <00:08:08.395>backend <00:08:08.522>and <00:08:08.650>frontend,

101
00:08:10.430 --> 00:08:12.350
<00:08:10.430>but <00:08:10.630>I <00:08:10.830>lack <00:08:11.030>some <00:08:11.230>skills <00:08:11.430>in <00:08:11.630>DevOps. <00:08:11.830>Okay,

102
00:08:13.480 --> 00:08:15.150
<00:08:13.480>we'll <00:08:13.655>see <00:08:13.830>whether <00:08:14.005>this <00:08:14.180>talk <00:08:14.355>can <00:08:14.530>fill <00:08:14.705>the <00:08:14.880>gap.

103
00:08:29.140 --> 00:08:32.510
<00:08:29.140>Okay, <00:08:29.373>someone <00:08:29.606>wrote <00:08:29.840>don't <00:08:30.073>fear <00:08:30.306>failure. <00:08:30.539>Yes,

104
00:08:33.970 --> 00:08:36.390
<00:08:33.970>if <00:08:34.125>you <00:08:34.281>fear <00:08:34.436>failure <00:08:34.592>it'll <00:08:34.747>be <00:08:34.903>certain <00:08:35.058>to <00:08:35.214>get <00:08:35.370>you

105
00:08:38.590 --> 00:08:43.530
<00:08:38.590>fault <00:08:38.823>resilience, <00:08:39.056>I <00:08:39.290>can <00:08:39.523>agree <00:08:39.756>with <00:08:39.990>that.

106
00:08:45.390 --> 00:08:46.530
<00:08:45.390>So <00:08:45.595>about <00:08:45.800>half <00:08:46.005>a <00:08:46.210>minute <00:08:46.415>left.

107
00:08:51.020 --> 00:08:54.480
<00:08:51.020>I'd <00:08:51.194>like <00:08:51.370>to <00:08:51.545>have <00:08:51.720>some <00:08:51.895>more <00:08:52.069>important <00:08:52.245>aspects <00:08:52.420>please

108
00:08:56.540 --> 00:08:58.140
<00:08:56.540>a <00:08:56.740>few <00:08:56.939>more <00:08:57.140>seconds <00:08:57.339>to <00:08:57.540>think <00:08:57.740>about <00:08:57.939>it.

109
00:09:08.360 --> 00:09:12.390
<00:09:08.360>Don't <00:09:08.560>drop <00:09:08.760>production. <00:09:08.960>Yes, <00:09:09.160>that's <00:09:09.360>certainly <00:09:09.560>good <00:09:09.760>one.

110
00:09:16.720 --> 00:09:20.330
<00:09:16.720>Okay, <00:09:16.827>someone <00:09:16.935>wrote <00:09:17.043>while <00:09:17.150>here <00:09:17.258>connect <00:09:17.366>and <00:09:17.473>be <00:09:17.581>more <00:09:17.689>in <00:09:17.796>touch <00:09:17.904>with <00:09:18.012>the <00:09:18.120>community.

111
00:09:21.880 --> 00:09:23.180
<00:09:21.880>That's, <00:09:22.075>we <00:09:22.270>are <00:09:22.464>trying <00:09:22.660>to <00:09:22.855>do <00:09:23.050>that.

112
00:09:32.070 --> 00:09:35.680
<00:09:32.070>Okay, <00:09:32.245>so <00:09:32.420>time's <00:09:32.595>up. <00:09:32.770>Thank <00:09:32.945>you <00:09:33.120>for <00:09:33.295>your <00:09:33.470>answers.

113
00:09:38.260 --> 00:09:39.480
<00:09:38.260>Now <00:09:38.443>that <00:09:38.626>we <00:09:38.809>know <00:09:38.992>who <00:09:39.175>is <00:09:39.358>here,

114
00:09:39.490 --> 00:09:43.280
<00:09:39.490>let's <00:09:39.583>go <00:09:39.676>back <00:09:39.770>to <00:09:39.863>the <00:09:39.956>presentation <00:09:40.050>so <00:09:40.143>we <00:09:40.236>can <00:09:40.330>start <00:09:40.423>to <00:09:40.516>set <00:09:40.610>the <00:09:40.703>scene <00:09:40.796>for <00:09:40.890>our

115
00:09:43.520 --> 00:09:47.030
<00:09:43.520>endeavor <00:09:43.647>but <00:09:43.774>keep <00:09:43.901>the <00:09:44.029>board <00:09:44.156>open, <00:09:44.283>we'll <00:09:44.410>come <00:09:44.538>back <00:09:44.665>to <00:09:44.792>it <00:09:44.920>later.

116
00:09:48.610 --> 00:09:51.110
<00:09:48.610>So <00:09:48.810>this <00:09:49.010>is <00:09:49.210>the <00:09:49.410>landing <00:09:49.610>page <00:09:49.810>of <00:09:50.010>login,

117
00:09:51.450 --> 00:09:54.550
<00:09:51.450>the <00:09:51.625>company-wide <00:09:51.800>customer <00:09:51.975>login <00:09:52.150>for <00:09:52.325>all <00:09:52.500>our <00:09:52.675>digital <00:09:52.850>services.

118
00:09:55.210 --> 00:09:57.750
<00:09:55.210>You <00:09:55.365>can <00:09:55.521>see <00:09:55.676>it <00:09:55.832>yourself <00:09:55.987>at <00:09:56.143>login <00:09:56.298>dot <00:09:56.454>mention <00:09:56.610>E.

119
00:09:58.410 --> 00:10:00.110
<00:09:58.410>And <00:09:58.584>as <00:09:58.760>you <00:09:58.935>can <00:09:59.110>see <00:09:59.285>on <00:09:59.459>the <00:09:59.635>bottom <00:09:59.810>right,

120
00:10:00.210 --> 00:10:04.310
<00:10:00.210>an <00:10:00.303>important <00:10:00.396>part <00:10:00.490>of <00:10:00.583>MLO <00:10:00.676>is <00:10:00.770>the <00:10:00.863>function <00:10:00.956>to <00:10:01.050>enter <00:10:01.143>a <00:10:01.236>means <00:10:01.330>of <00:10:01.423>payment <00:10:01.516>once <00:10:01.610>and

121
00:10:04.330 --> 00:10:06.270
<00:10:04.330>use <00:10:04.485>it <00:10:04.641>to <00:10:04.796>pay <00:10:04.952>for <00:10:05.107>any <00:10:05.263>of <00:10:05.418>the <00:10:05.574>connected <00:10:05.730>services.

122
00:10:07.750 --> 00:10:09.110
<00:10:07.750>I <00:10:07.954>also <00:10:08.158>have <00:10:08.362>some <00:10:08.566>numbers <00:10:08.770>for <00:10:08.974>you.

123
00:10:09.180 --> 00:10:13.990
<00:10:09.180>From <00:10:09.296>the <00:10:09.413>beginning <00:10:09.530>of <00:10:09.646>the <00:10:09.763>year <00:10:09.880>we <00:10:09.996>had <00:10:10.113>about <00:10:10.229>1.3 <00:10:10.346>million <00:10:10.463>customers <00:10:10.579>with

124
00:10:13.990 --> 00:10:15.830
<00:10:13.990>about <00:10:14.165>a <00:10:14.340>million <00:10:14.515>having <00:10:14.690>entered <00:10:14.865>the <00:10:15.040>means <00:10:15.215>of <00:10:15.390>payment.

125
00:10:15.900 --> 00:10:19.630
<00:10:15.900>This <00:10:16.000>is <00:10:16.100>because <00:10:16.199>some <00:10:16.300>services <00:10:16.400>are <00:10:16.500>free <00:10:16.600>and <00:10:16.699>require <00:10:16.800>only <00:10:16.900>the <00:10:17.000>login <00:10:17.100>but <00:10:17.199>no <00:10:17.300>payment

126
00:10:21.240 --> 00:10:24.540
<00:10:21.240>and <00:10:21.380>the <00:10:21.520>means <00:10:21.660>of <00:10:21.800>payments <00:10:21.940>are <00:10:22.080>divided <00:10:22.220>roughly <00:10:22.360>equally <00:10:22.500>between <00:10:22.640>cpa,

127
00:10:24.540 --> 00:10:26.420
<00:10:24.540>direct <00:10:24.714>debit <00:10:24.890>and <00:10:25.064>credit <00:10:25.240>cards. <00:10:25.415>As <00:10:25.589>you <00:10:25.765>can <00:10:25.939>see,

128
00:10:26.760 --> 00:10:30.460
<00:10:26.760>CPA <00:10:26.853>direct <00:10:26.946>debit <00:10:27.040>is <00:10:27.133>a <00:10:27.226>very <00:10:27.319>common <00:10:27.413>means <00:10:27.506>of <00:10:27.600>payment <00:10:27.693>in <00:10:27.786>Germany <00:10:27.880>more <00:10:27.973>so <00:10:28.066>than <00:10:28.160>in

129
00:10:30.460 --> 00:10:31.300
<00:10:30.460>other <00:10:30.649>parts <00:10:30.838>of <00:10:31.026>the <00:10:31.216>world.

130
00:10:31.760 --> 00:10:34.820
<00:10:31.760>So <00:10:31.887>changing <00:10:32.014>anything <00:10:32.141>there <00:10:32.269>is <00:10:32.396>going <00:10:32.523>to <00:10:32.650>affect <00:10:32.778>a <00:10:32.905>lot <00:10:33.032>of <00:10:33.160>customers.

131
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<00:10:36.320>We <00:10:36.475>are <00:10:36.631>processing <00:10:36.786>about <00:10:36.942>30 <00:10:37.097>to <00:10:37.253>80,000 <00:10:37.408>transactions <00:10:37.564>per <00:10:37.720>day.

132
00:10:40.160 --> 00:10:43.300
<00:10:40.160>The <00:10:40.300>variations <00:10:40.439>are <00:10:40.579>due <00:10:40.719>partly <00:10:40.860>to <00:10:41.000>fluctuation <00:10:41.140>in <00:10:41.280>demand. <00:10:41.420>For <00:10:41.560>example,

133
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<00:10:43.300>parking <00:10:43.407>is <00:10:43.515>free <00:10:43.623>on <00:10:43.730>Sundays <00:10:43.838>and <00:10:43.946>does <00:10:44.053>not <00:10:44.161>require <00:10:44.269>payment <00:10:44.376>and <00:10:44.484>partly <00:10:44.592>to <00:10:44.699>batch

134
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<00:10:47.860>payment <00:10:47.976>runs <00:10:48.093>done <00:10:48.210>by <00:10:48.326>some <00:10:48.443>services <00:10:48.560>on <00:10:48.676>some <00:10:48.793>days <00:10:48.910>but <00:10:49.026>not <00:10:49.143>on <00:10:49.260>others.

135
00:10:53.020 --> 00:10:57.830
<00:10:53.020>Many <00:10:53.127>AMLO <00:10:53.235>services <00:10:53.343>are <00:10:53.450>available <00:10:53.558>24 <00:10:53.666>7 <00:10:53.773>so <00:10:53.881>AMLO <00:10:53.989>itself <00:10:54.096>must <00:10:54.204>also <00:10:54.312>be <00:10:54.420>available

136
00:10:57.830 --> 00:10:59.910
<00:10:57.830>24 <00:10:58.110>7 <00:10:58.390>and <00:10:58.670>this <00:10:58.950>includes <00:10:59.230>payment.

137
00:11:01.540 --> 00:11:03.240
<00:11:01.540>So <00:11:01.773>what <00:11:02.006>does <00:11:02.240>the <00:11:02.473>architecture <00:11:02.706>look <00:11:02.939>like?

138
00:11:04.340 --> 00:11:08.730
<00:11:04.340>On <00:11:04.433>the <00:11:04.526>left <00:11:04.620>you <00:11:04.713>see <00:11:04.806>the <00:11:04.900>apps <00:11:04.993>offering <00:11:05.086>paid <00:11:05.180>services <00:11:05.273>active <00:11:05.366>at <00:11:05.460>the <00:11:05.553>time <00:11:05.646>we <00:11:05.740>have

139
00:11:08.730 --> 00:11:12.690
<00:11:08.730>more <00:11:08.817>now <00:11:08.905>you <00:11:08.992>can <00:11:09.080>see <00:11:09.167>for <00:11:09.255>ourselves <00:11:09.342>on <00:11:09.430>the <00:11:09.517>website, <00:11:09.605>but <00:11:09.692>at <00:11:09.780>the <00:11:09.867>time <00:11:09.955>we <00:11:10.042>had <00:11:10.130>uh,

140
00:11:12.890 --> 00:11:16.970
<00:11:12.890>M <00:11:13.006>V <00:11:13.123>G <00:11:13.240>far <00:11:13.356>information <00:11:13.473>also <00:11:13.590>called <00:11:13.706>handy <00:11:13.823>ticket <00:11:13.939>which <00:11:14.056>says <00:11:14.173>public <00:11:14.290>transport

141
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tickets.

142
00:11:17.910 --> 00:11:22.090
<00:11:17.910>We <00:11:18.017>had <00:11:18.125>handy <00:11:18.233>parking <00:11:18.340>mention <00:11:18.448>a <00:11:18.556>parking <00:11:18.663>app <00:11:18.771>for <00:11:18.879>public <00:11:18.986>parking <00:11:19.094>spaces <00:11:19.202>in <00:11:19.310>Munich

143
00:11:22.510 --> 00:11:23.370
<00:11:22.510>and <00:11:22.897>M <00:11:23.284>vgo,

144
00:11:23.370 --> 00:11:27.170
<00:11:23.370>which <00:11:23.486>is <00:11:23.603>a <00:11:23.720>sharing <00:11:23.836>app <00:11:23.953>that <00:11:24.070>combines <00:11:24.186>multiple <00:11:24.303>mobility <00:11:24.420>service <00:11:24.536>providers <00:11:24.653>in <00:11:24.770>a

145
00:11:27.170 --> 00:11:28.003
<00:11:27.170>single <00:11:27.919>app.

146
00:11:28.350 --> 00:11:32.250
<00:11:28.350>You <00:11:28.443>can <00:11:28.536>see <00:11:28.630>bikes <00:11:28.723>and <00:11:28.816>e <00:11:28.910>scooters <00:11:29.003>from <00:11:29.096>several <00:11:29.190>providers <00:11:29.283>on <00:11:29.376>a <00:11:29.470>map <00:11:29.563>and <00:11:29.656>rent <00:11:29.750>them

147
00:11:32.310 --> 00:11:33.850
<00:11:32.310>all <00:11:32.656>via <00:11:33.002>the <00:11:33.349>same <00:11:33.696>interface.

148
00:11:35.280 --> 00:11:39.190
<00:11:35.280>These <00:11:35.387>services <00:11:35.495>use <00:11:35.603>m <00:11:35.710>Login <00:11:35.818>for <00:11:35.926>login <00:11:36.033>and <00:11:36.141>the <00:11:36.249>M <00:11:36.356>login <00:11:36.464>payment <00:11:36.572>component <00:11:36.680>for

149
00:11:39.190 --> 00:11:43.710
<00:11:39.190>payment <00:11:39.306>and <00:11:39.423>a <00:11:39.540>payment <00:11:39.656>component <00:11:39.773>is <00:11:39.890>a <00:11:40.006>technical <00:11:40.123>integration <00:11:40.240>layer <00:11:40.356>that <00:11:40.473>relies <00:11:40.590>on

150
00:11:43.910 --> 00:11:46.870
<00:11:43.910>payment <00:11:44.084>service <00:11:44.260>providers <00:11:44.435>to <00:11:44.610>provide <00:11:44.785>the <00:11:44.959>actual <00:11:45.135>payment <00:11:45.310>functionality.

151
00:11:47.500 --> 00:11:51.870
<00:11:47.500>There's <00:11:47.593>one <00:11:47.686>for <00:11:47.780>credit <00:11:47.873>card <00:11:47.966>payments <00:11:48.060>and <00:11:48.153>a <00:11:48.246>different <00:11:48.340>one <00:11:48.433>for <00:11:48.526>C <00:11:48.620>P <00:11:48.713>A <00:11:48.806>payments <00:11:48.900>and

152
00:11:51.870 --> 00:11:52.710
<00:11:51.870>this <00:11:52.059>is <00:11:52.248>where <00:11:52.437>it's <00:11:52.626>at.

153
00:11:53.180 --> 00:11:56.640
<00:11:53.180>We <00:11:53.280>are <00:11:53.380>going <00:11:53.479>to <00:11:53.579>replace <00:11:53.680>our <00:11:53.780>old <00:11:53.880>payment <00:11:53.979>service <00:11:54.079>provider <00:11:54.180>for <00:11:54.280>sipa <00:11:54.380>with <00:11:54.479>a <00:11:54.579>new

154
00:11:56.640 --> 00:12:01.290
<00:11:56.640>payment <00:11:56.840>service <00:11:57.040>provider. <00:11:57.240>NovaNET, <00:11:57.439>given <00:11:57.640>the <00:11:57.840>availability <00:11:58.040>requirements,

155
00:12:01.290 --> 00:12:02.930
<00:12:01.290>this <00:12:01.490>is <00:12:01.689>going <00:12:01.890>to <00:12:02.089>be <00:12:02.290>a <00:12:02.490>live <00:12:02.689>migration,

156
00:12:03.150 --> 00:12:07.330
<00:12:03.150>no <00:12:03.250>shutting <00:12:03.350>down <00:12:03.449>the <00:12:03.550>system <00:12:03.650>migrating <00:12:03.750>and <00:12:03.850>turning <00:12:03.949>it <00:12:04.050>on <00:12:04.150>again <00:12:04.250>for <00:12:04.350>us <00:12:04.449>it's <00:12:04.550>going

157
00:12:07.330 --> 00:12:08.163
<00:12:07.330>to <00:12:07.704>be <00:12:08.079>live.

158
00:12:09.620 --> 00:12:13.840
<00:12:09.620>As <00:12:09.727>to <00:12:09.835>the <00:12:09.943>timeframe <00:12:10.050>we <00:12:10.158>knew <00:12:10.266>the <00:12:10.373>contract <00:12:10.481>with <00:12:10.589>our <00:12:10.696>old <00:12:10.804>payment <00:12:10.912>service <00:12:11.020>provider

159
00:12:13.900 --> 00:12:18.640
<00:12:13.900>was <00:12:14.055>going <00:12:14.211>to <00:12:14.366>expire <00:12:14.522>on <00:12:14.677>February <00:12:14.833>21st, <00:12:14.988>2023 <00:12:15.144>and <00:12:15.300>regulatory

160
00:12:18.640 --> 00:12:22.040
<00:12:18.640>requirements <00:12:18.756>meant <00:12:18.873>we <00:12:18.990>would <00:12:19.106>have <00:12:19.223>to <00:12:19.340>hold <00:12:19.456>an <00:12:19.573>EU <00:12:19.689>tender <00:12:19.806>to <00:12:19.923>determine <00:12:20.040>the

161
00:12:22.040 --> 00:12:26.160
<00:12:22.040>successor. <00:12:22.156>The <00:12:22.273>tender <00:12:22.390>process <00:12:22.506>was <00:12:22.623>planned <00:12:22.740>to <00:12:22.856>be <00:12:22.973>completed <00:12:23.089>in <00:12:23.206>mid-August <00:12:23.323>and <00:12:23.439>fast

162
00:12:26.160 --> 00:12:28.680
<00:12:26.160>implementation <00:12:26.315>was <00:12:26.471>scheduled <00:12:26.626>to <00:12:26.782>start <00:12:26.937>at <00:12:27.093>the <00:12:27.248>beginning <00:12:27.404>of <00:12:27.560>September,

163
00:12:29.930 --> 00:12:32.070
<00:12:29.930>taking <00:12:30.209>into <00:12:30.489>account <00:12:30.770>the <00:12:31.050>Christmas <00:12:31.329>holidays.

164
00:12:32.070 --> 00:12:34.430
<00:12:32.070>This <00:12:32.245>left <00:12:32.420>us <00:12:32.595>about <00:12:32.770>five <00:12:32.945>months <00:12:33.120>for <00:12:33.295>the <00:12:33.470>implementation.

165
00:12:35.010 --> 00:12:38.430
<00:12:35.010>The <00:12:35.117>team <00:12:35.225>was <00:12:35.333>asked <00:12:35.440>about <00:12:35.548>this <00:12:35.656>beforehand <00:12:35.763>and <00:12:35.871>we <00:12:35.979>said <00:12:36.086>sure, <00:12:36.194>this <00:12:36.302>is <00:12:36.410>doable,

166
00:12:38.450 --> 00:12:41.070
<00:12:38.450>no <00:12:38.683>problem. <00:12:38.916>As <00:12:39.150>it <00:12:39.383>turned <00:12:39.616>out, <00:12:39.850>however,

167
00:12:41.980 --> 00:12:45.040
<00:12:41.980>the <00:12:42.073>tenure <00:12:42.166>process <00:12:42.260>took <00:12:42.353>longer <00:12:42.446>than <00:12:42.540>planned <00:12:42.633>and <00:12:42.726>we <00:12:42.820>were <00:12:42.913>down <00:12:43.006>to <00:12:43.100>three <00:12:43.193>and <00:12:43.286>a <00:12:43.380>half

168
00:12:45.040 --> 00:12:45.873
months.

169
00:12:46.420 --> 00:12:50.120
<00:12:46.420>We <00:12:46.507>did <00:12:46.594>have <00:12:46.682>the <00:12:46.770>option <00:12:46.857>to <00:12:46.944>extend <00:12:47.032>the <00:12:47.120>contract <00:12:47.207>with <00:12:47.295>the <00:12:47.382>old <00:12:47.469>P <00:12:47.557>S <00:12:47.645>P <00:12:47.732>but <00:12:47.819>this

170
00:12:50.280 --> 00:12:54.880
<00:12:50.280>would've <00:12:50.396>led <00:12:50.513>to <00:12:50.630>some <00:12:50.746>undesirable <00:12:50.863>consequences. <00:12:50.980>I <00:12:51.096>will <00:12:51.213>not <00:12:51.329>go <00:12:51.446>into <00:12:51.563>here, <00:12:51.680>um,

171
00:12:55.180 --> 00:12:59.920
<00:12:55.180>but <00:12:55.280>which <00:12:55.380>were <00:12:55.479>really <00:12:55.579>undesirable <00:12:55.680>and <00:12:55.780>so <00:12:55.880>we <00:12:55.979>looked <00:12:56.079>at <00:12:56.180>the <00:12:56.280>timeline <00:12:56.380>and <00:12:56.479>said <00:12:56.579>yes,

172
00:13:00.110 --> 00:13:04.800
<00:13:00.110>it's <00:13:00.210>still <00:13:00.310>doable <00:13:00.410>but <00:13:00.510>we'll <00:13:00.610>need <00:13:00.710>to <00:13:00.810>focus <00:13:00.910>and <00:13:01.010>if <00:13:01.110>any <00:13:01.210>further <00:13:01.310>obstacles <00:13:01.410>crop <00:13:01.510>up,

173
00:13:04.820 --> 00:13:09.720
<00:13:04.820>all <00:13:04.936>bets <00:13:05.053>are <00:13:05.170>off. <00:13:05.286>Before <00:13:05.403>I <00:13:05.520>show <00:13:05.636>you <00:13:05.753>how <00:13:05.870>we <00:13:05.986>plan <00:13:06.103>the <00:13:06.220>implementation,

174
00:13:09.880 --> 00:13:11.800
<00:13:09.880>I <00:13:10.080>need <00:13:10.280>to <00:13:10.480>tell <00:13:10.680>you <00:13:10.880>about <00:13:11.080>testing <00:13:11.280>payment.

175
00:13:12.710 --> 00:13:15.680
<00:13:12.710>Testing <00:13:12.943>payment <00:13:13.176>is <00:13:13.410>difficult <00:13:13.643>for <00:13:13.876>one <00:13:14.110>thing,

176
00:13:15.700 --> 00:13:18.480
<00:13:15.700>the <00:13:15.840>A <00:13:15.980>P <00:13:16.120>I <00:13:16.260>of <00:13:16.400>typical <00:13:16.540>payment <00:13:16.680>service <00:13:16.820>provider <00:13:16.960>is <00:13:17.100>large.

177
00:13:19.110 --> 00:13:22.440
<00:13:19.110>They <00:13:19.203>have <00:13:19.296>to <00:13:19.390>cater <00:13:19.483>to <00:13:19.576>a <00:13:19.670>multitude <00:13:19.763>of <00:13:19.856>use <00:13:19.950>cases, <00:13:20.043>most <00:13:20.136>of <00:13:20.230>which <00:13:20.323>are <00:13:20.416>not <00:13:20.510>yours.

178
00:13:22.820 --> 00:13:25.560
<00:13:22.820>So <00:13:22.920>we <00:13:23.020>have <00:13:23.120>to <00:13:23.220>put <00:13:23.320>some <00:13:23.420>work <00:13:23.520>into <00:13:23.620>understanding <00:13:23.720>which <00:13:23.820>parts <00:13:23.920>of <00:13:24.020>it <00:13:24.120>are <00:13:24.220>even

179
00:13:25.920 --> 00:13:29.840
<00:13:25.920>relevant. <00:13:26.060>The <00:13:26.199>A <00:13:26.339>P <00:13:26.479>I <00:13:26.620>documentation <00:13:26.760>does <00:13:26.900>not <00:13:27.040>tell <00:13:27.180>you <00:13:27.319>this.

180
00:13:30.380 --> 00:13:34.120
<00:13:30.380>It <00:13:30.480>typically <00:13:30.580>describes <00:13:30.680>what <00:13:30.780>is <00:13:30.880>possible <00:13:30.980>but <00:13:31.080>not <00:13:31.180>what <00:13:31.280>you <00:13:31.380>need <00:13:31.480>for <00:13:31.580>your <00:13:31.680>use <00:13:31.780>case.

181
00:13:34.220 --> 00:13:34.770
<00:13:34.220>For <00:13:34.715>example,

182
00:13:34.770 --> 00:13:38.520
<00:13:34.770>there <00:13:34.897>may <00:13:35.024>be <00:13:35.151>multiple <00:13:35.279>endpoints <00:13:35.406>with <00:13:35.533>similar <00:13:35.660>descriptions <00:13:35.788>or <00:13:35.915>enums <00:13:36.042>with <00:13:36.170>names

183
00:13:38.520 --> 00:13:41.960
<00:13:38.520>that <00:13:38.620>may <00:13:38.720>be <00:13:38.819>internally <00:13:38.920>meaningful <00:13:39.020>but <00:13:39.120>do <00:13:39.220>not <00:13:39.319>tell <00:13:39.420>you <00:13:39.520>when <00:13:39.620>to <00:13:39.720>use <00:13:39.819>which <00:13:39.920>one.

184
00:13:43.200 --> 00:13:47.340
<00:13:43.200>It <00:13:43.307>may <00:13:43.415>describe <00:13:43.523>the <00:13:43.630>technical <00:13:43.738>aspects <00:13:43.846>well <00:13:43.953>but <00:13:44.061>not <00:13:44.169>what <00:13:44.276>exactly <00:13:44.384>happens <00:13:44.492>as <00:13:44.600>a

185
00:13:47.340 --> 00:13:48.740
<00:13:47.340>result <00:13:47.655>from <00:13:47.970>a <00:13:48.285>business <00:13:48.600>perspective,

186
00:13:49.640 --> 00:13:53.230
<00:13:49.640>order <00:13:49.740>may <00:13:49.840>be <00:13:49.939>a <00:13:50.040>p <00:13:50.140>i <00:13:50.240>functions <00:13:50.340>with <00:13:50.439>dependencies <00:13:50.540>between <00:13:50.640>them <00:13:50.740>that <00:13:50.840>are <00:13:50.939>not <00:13:51.040>obvious

187
00:13:53.230 --> 00:13:54.550
<00:13:53.230>from <00:13:53.626>the <00:13:54.021>technical <00:13:54.418>description.

188
00:13:55.780 --> 00:13:59.790
<00:13:55.780>This <00:13:55.880>means <00:13:55.980>much <00:13:56.079>of <00:13:56.180>the <00:13:56.280>work <00:13:56.380>is <00:13:56.480>discovery <00:13:56.579>and <00:13:56.680>reverse <00:13:56.780>engineering <00:13:56.880>the <00:13:56.980>A <00:13:57.079>P <00:13:57.180>I

189
00:14:00.870 --> 00:14:04.530
<00:14:00.870>as <00:14:00.970>an <00:14:01.070>example. <00:14:01.170>See <00:14:01.270>this <00:14:01.370>partial <00:14:01.470>list <00:14:01.570>of <00:14:01.670>error <00:14:01.770>codes <00:14:01.870>on <00:14:01.970>the <00:14:02.070>right. <00:14:02.170>Don't <00:14:02.270>worry,

190
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<00:14:04.530>you <00:14:04.623>don't <00:14:04.716>have <00:14:04.810>to <00:14:04.903>read <00:14:04.996>it <00:14:05.089>but <00:14:05.183>I <00:14:05.276>will <00:14:05.370>tell <00:14:05.463>you <00:14:05.556>that <00:14:05.650>this <00:14:05.743>small <00:14:05.836>extract <00:14:05.930>contains

191
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<00:14:08.730>four <00:14:08.837>error <00:14:08.945>codes <00:14:09.053>for <00:14:09.160>missing <00:14:09.268>product <00:14:09.376>ID <00:14:09.483>and <00:14:09.591>two <00:14:09.699>for <00:14:09.806>double <00:14:09.914>booking <00:14:10.022>and <00:14:10.130>then

192
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<00:14:13.180>there <00:14:13.335>is <00:14:13.491>a <00:14:13.646>successful <00:14:13.802>booking <00:14:13.957>for <00:14:14.113>the <00:14:14.268>session <00:14:14.424>already <00:14:14.579>exists.

193
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<00:14:17.230>Can <00:14:17.330>you <00:14:17.430>tell <00:14:17.530>me <00:14:17.630>what <00:14:17.730>the <00:14:17.830>difference <00:14:17.930>is <00:14:18.030>to <00:14:18.130>double <00:14:18.230>booking? <00:14:18.330>Of <00:14:18.430>course <00:14:18.530>you <00:14:18.630>can't.

194
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<00:14:21.340>To <00:14:21.480>figure <00:14:21.620>this <00:14:21.760>out, <00:14:21.900>you <00:14:22.040>need <00:14:22.180>to <00:14:22.320>talk <00:14:22.460>to <00:14:22.600>the <00:14:22.740>vendor.

195
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<00:14:24.350>NovaNET <00:14:24.466>was <00:14:24.583>actually <00:14:24.700>very <00:14:24.816>good <00:14:24.933>at <00:14:25.050>this <00:14:25.166>but <00:14:25.283>very <00:14:25.400>responsive <00:14:25.516>but <00:14:25.633>still <00:14:25.750>sometimes

196
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<00:14:28.560>they <00:14:28.667>had <00:14:28.775>to <00:14:28.883>do <00:14:28.990>internal <00:14:29.098>research <00:14:29.206>too <00:14:29.313>before <00:14:29.421>they <00:14:29.529>could <00:14:29.636>answer <00:14:29.744>our <00:14:29.852>questions <00:14:29.959>and

197
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<00:14:32.970>of <00:14:33.077>course <00:14:33.185>the <00:14:33.293>real <00:14:33.400>truth <00:14:33.508>lies <00:14:33.616>in <00:14:33.723>the <00:14:33.831>system <00:14:33.939>so <00:14:34.046>you <00:14:34.154>have <00:14:34.262>to <00:14:34.370>test,

198
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<00:14:36.600>send <00:14:36.800>a <00:14:37.000>request <00:14:37.200>and <00:14:37.400>see <00:14:37.600>what <00:14:37.800>comes <00:14:38.000>back.

199
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<00:14:39.360>Unfortunately <00:14:39.487>the <00:14:39.614>test <00:14:39.741>environment <00:14:39.869>is <00:14:39.996>not <00:14:40.123>the <00:14:40.250>same <00:14:40.378>as <00:14:40.505>the <00:14:40.632>production <00:14:40.760>environment

200
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<00:14:43.590>and <00:14:43.730>this <00:14:43.870>is <00:14:44.010>both <00:14:44.150>a <00:14:44.290>boon <00:14:44.430>and <00:14:44.570>a <00:14:44.710>BO <00:14:44.850>end <00:14:44.990>occurs.

201
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<00:14:46.110>You <00:14:46.217>won't <00:14:46.325>test <00:14:46.433>to <00:14:46.540>accept <00:14:46.648>throwaway <00:14:46.756>email <00:14:46.863>addresses <00:14:46.971>and <00:14:47.079>not <00:14:47.186>fail <00:14:47.294>due <00:14:47.402>to <00:14:47.510>account

202
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<00:14:49.850>limits <00:14:50.316>while <00:14:50.783>testing <00:14:51.250>that.

203
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<00:14:51.520>This <00:14:51.627>also <00:14:51.735>means <00:14:51.843>that <00:14:51.950>you <00:14:52.058>will <00:14:52.166>not <00:14:52.273>see <00:14:52.381>certain <00:14:52.489>situations <00:14:52.596>during <00:14:52.704>testing <00:14:52.812>and <00:14:52.920>only

204
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<00:14:54.880>encounter <00:14:55.160>them <00:14:55.439>in <00:14:55.720>production. <00:14:56.000>Then <00:14:56.280>again,

205
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<00:14:58.150>integration <00:14:58.290>is <00:14:58.430>not <00:14:58.569>a <00:14:58.709>one-way <00:14:58.850>process, <00:14:58.990>it <00:14:59.130>is <00:14:59.270>a <00:14:59.410>two-way <00:14:59.550>process.

206
00:15:02.230 --> 00:15:05.120
<00:15:02.230>Psps <00:15:02.346>typically <00:15:02.463>have <00:15:02.580>a <00:15:02.696>myriad <00:15:02.813>of <00:15:02.930>settings <00:15:03.046>of <00:15:03.163>all <00:15:03.280>stores <00:15:03.396>and <00:15:03.513>the <00:15:03.630>integration

207
00:15:05.120 --> 00:15:08.840
<00:15:05.120>process <00:15:05.227>does <00:15:05.335>not <00:15:05.443>just <00:15:05.550>consist <00:15:05.658>of <00:15:05.766>you <00:15:05.873>writing <00:15:05.981>some <00:15:06.089>code <00:15:06.196>and <00:15:06.304>iterating <00:15:06.412>on <00:15:06.520>entire

208
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<00:15:09.170>until <00:15:09.277>it <00:15:09.385>works, <00:15:09.493>but <00:15:09.600>they <00:15:09.708>have <00:15:09.816>to <00:15:09.923>change <00:15:10.031>things <00:15:10.139>too. <00:15:10.246>There <00:15:10.354>are <00:15:10.462>validation <00:15:10.569>rules,

209
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<00:15:13.820>limits <00:15:14.053>allow <00:15:14.286>transaction <00:15:14.520>types <00:15:14.753>and <00:15:14.986>so <00:15:15.220>on.

210
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<00:15:16.940>So <00:15:17.027>it <00:15:17.115>is <00:15:17.202>a <00:15:17.290>back <00:15:17.377>and <00:15:17.465>forth <00:15:17.552>between <00:15:17.640>you <00:15:17.727>and <00:15:17.815>the <00:15:17.902>provider <00:15:17.990>and <00:15:18.077>since <00:15:18.165>changes <00:15:18.252>on <00:15:18.340>the

211
00:15:21.360 --> 00:15:22.920
<00:15:21.360>provider <00:15:21.640>side <00:15:21.920>are <00:15:22.200>done <00:15:22.480>mostly <00:15:22.760>manually,

212
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<00:15:23.260>you <00:15:23.387>can <00:15:23.514>never <00:15:23.641>be <00:15:23.769>sure <00:15:23.896>whether <00:15:24.023>important <00:15:24.150>settings <00:15:24.278>determined <00:15:24.405>during <00:15:24.532>testing <00:15:24.660>have

213
00:15:26.480 --> 00:15:30.440
<00:15:26.480>been <00:15:26.607>correctly <00:15:26.734>applied <00:15:26.861>in <00:15:26.989>production <00:15:27.116>tool <00:15:27.243>until <00:15:27.370>you <00:15:27.498>do <00:15:27.625>something <00:15:27.752>in <00:15:27.880>production

214
00:15:31.960 --> 00:15:35.700
<00:15:31.960>stores <00:15:32.067>and <00:15:32.175>margins <00:15:32.283>are <00:15:32.390>the <00:15:32.498>counterparts <00:15:32.606>of <00:15:32.713>services <00:15:32.821>on <00:15:32.929>the <00:15:33.036>P <00:15:33.144>S <00:15:33.252>P <00:15:33.360>side.

215
00:15:36.050 --> 00:15:38.820
<00:15:36.050>Changes <00:15:36.189>made <00:15:36.329>to <00:15:36.469>one <00:15:36.609>are <00:15:36.750>not <00:15:36.890>necessarily <00:15:37.030>made <00:15:37.170>to <00:15:37.310>the <00:15:37.449>other,

216
00:15:39.000 --> 00:15:42.500
<00:15:39.000>so <00:15:39.093>you <00:15:39.186>need <00:15:39.280>to <00:15:39.373>test <00:15:39.466>them <00:15:39.560>all <00:15:39.653>and <00:15:39.746>hope <00:15:39.840>the <00:15:39.933>P <00:15:40.026>SS <00:15:40.120>P <00:15:40.213>has <00:15:40.306>configured <00:15:40.400>them

217
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<00:15:42.500>consistently <00:15:42.850>in <00:15:43.200>production. <00:15:43.550>Then <00:15:43.900>stability.

218
00:15:46.920 --> 00:15:49.310
<00:15:46.920>While <00:15:47.075>the <00:15:47.231>technical <00:15:47.386>A <00:15:47.542>p <00:15:47.697>I <00:15:47.853>may <00:15:48.008>be <00:15:48.164>stable <00:15:48.319>enough,

219
00:15:49.400 --> 00:15:52.430
<00:15:49.400>there <00:15:49.555>are <00:15:49.711>still <00:15:49.866>such <00:15:50.022>things <00:15:50.177>as <00:15:50.333>internal <00:15:50.488>processes <00:15:50.644>and <00:15:50.800>configuration.

220
00:15:53.370 --> 00:15:57.140
<00:15:53.370>Last <00:15:53.477>year <00:15:53.585>we <00:15:53.693>had <00:15:53.800>a <00:15:53.908>lot <00:15:54.016>of <00:15:54.123>fun <00:15:54.231>testing <00:15:54.339>failure <00:15:54.446>scenarios <00:15:54.554>because <00:15:54.662>bank <00:15:54.770>accounts

221
00:15:57.140 --> 00:16:00.460
<00:15:57.140>blacklisted <00:15:57.314>for <00:15:57.490>this <00:15:57.665>purpose <00:15:57.840>magically <00:15:58.015>kept <00:15:58.189>becoming <00:15:58.365>un <00:15:58.540>blacklisted.

222
00:16:02.120 --> 00:16:06.170
<00:16:02.120>What <00:16:02.236>all <00:16:02.353>this <00:16:02.470>means <00:16:02.586>is <00:16:02.703>that <00:16:02.820>it <00:16:02.936>is <00:16:03.053>practically <00:16:03.170>impossible <00:16:03.286>to <00:16:03.403>test <00:16:03.520>exhaustively

223
00:16:06.170 --> 00:16:11.070
<00:16:06.170>before <00:16:06.325>going <00:16:06.481>into <00:16:06.636>production <00:16:06.792>with <00:16:06.947>these <00:16:07.103>happy <00:16:07.258>thoughts <00:16:07.414>in <00:16:07.569>mind.

224
00:16:11.170 --> 00:16:12.270
<00:16:11.170>Let <00:16:11.417>us <00:16:11.665>turn <00:16:11.912>to <00:16:12.160>planning.

225
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<00:16:13.130>It <00:16:13.246>is <00:16:13.363>now <00:16:13.480>mid-October <00:16:13.596>and <00:16:13.713>we <00:16:13.830>need <00:16:13.946>to <00:16:14.063>decide <00:16:14.180>when <00:16:14.296>to <00:16:14.413>do <00:16:14.530>what.

226
00:16:17.090 --> 00:16:20.510
<00:16:17.090>We <00:16:17.197>are <00:16:17.305>going <00:16:17.413>to <00:16:17.520>do <00:16:17.628>this <00:16:17.736>planning <00:16:17.843>both <00:16:17.951>backwards <00:16:18.059>from <00:16:18.166>the <00:16:18.274>deadline <00:16:18.382>and <00:16:18.490>forwards

227
00:16:20.510 --> 00:16:25.510
<00:16:20.510>From <00:16:20.626>now <00:16:20.743>planning <00:16:20.860>backwards <00:16:20.976>we <00:16:21.093>decide <00:16:21.210>that <00:16:21.326>finishing <00:16:21.443>just <00:16:21.560>in <00:16:21.676>time <00:16:21.793>is <00:16:21.910>risky

228
00:16:26.650 --> 00:16:29.270
<00:16:26.650>due <00:16:26.766>to <00:16:26.883>the <00:16:27.000>timing <00:16:27.116>of <00:16:27.233>payment <00:16:27.350>runs <00:16:27.466>for <00:16:27.583>handy <00:16:27.699>partner <00:16:27.816>in <00:16:27.933>handy <00:16:28.050>ticket.

229
00:16:29.330 --> 00:16:30.790
<00:16:29.330>We <00:16:29.658>decide <00:16:29.987>to <00:16:30.315>aim, <00:16:30.644>uh,

230
00:16:30.790 --> 00:16:35.630
<00:16:30.790>to <00:16:30.906>aim <00:16:31.023>for <00:16:31.140>the <00:16:31.256>17th <00:16:31.373>instead <00:16:31.490>of <00:16:31.606>the <00:16:31.723>21st <00:16:31.839>so <00:16:31.956>we <00:16:32.073>have <00:16:32.189>some

231
00:16:35.650 --> 00:16:36.790
<00:16:35.650>buffer <00:16:36.163>time <00:16:36.675>left.

232
00:16:37.610 --> 00:16:40.390
<00:16:37.610>And <00:16:37.737>given <00:16:37.864>what <00:16:37.991>I <00:16:38.119>told <00:16:38.246>you <00:16:38.373>about <00:16:38.500>testing <00:16:38.628>with <00:16:38.755>payment <00:16:38.882>service <00:16:39.010>providers,

233
00:16:40.390 --> 00:16:43.350
<00:16:40.390>we <00:16:40.483>knew <00:16:40.576>that <00:16:40.670>we <00:16:40.763>were <00:16:40.856>bound <00:16:40.949>to <00:16:41.043>miss <00:16:41.136>something <00:16:41.230>and <00:16:41.323>we <00:16:41.416>would <00:16:41.510>have <00:16:41.603>to <00:16:41.696>observe <00:16:41.790>the

234
00:16:43.510 --> 00:16:46.190
<00:16:43.510>behavior <00:16:43.665>and <00:16:43.821>make <00:16:43.976>adjustments <00:16:44.132>for <00:16:44.287>some <00:16:44.443>time <00:16:44.598>after <00:16:44.754>going <00:16:44.910>live.

235
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<00:16:46.880>Based <00:16:46.967>on <00:16:47.055>this <00:16:47.142>we <00:16:47.230>decided <00:16:47.317>that <00:16:47.405>a <00:16:47.492>big <00:16:47.580>bang <00:16:47.667>was <00:16:47.755>much <00:16:47.842>too <00:16:47.930>risky <00:16:48.017>and <00:16:48.105>we <00:16:48.192>wanted <00:16:48.280>to

236
00:16:51.150 --> 00:16:54.870
<00:16:51.150>stretch <00:16:51.257>the <00:16:51.365>migration <00:16:51.473>over <00:16:51.580>time <00:16:51.688>so <00:16:51.796>we <00:16:51.903>could <00:16:52.011>deal <00:16:52.119>with <00:16:52.226>unexpected <00:16:52.334>issues <00:16:52.442>and <00:16:52.550>iron

237
00:16:55.010 --> 00:16:57.590
<00:16:55.010>out <00:16:55.165>any <00:16:55.321>problems <00:16:55.476>before <00:16:55.632>the <00:16:55.787>change <00:16:55.943>was <00:16:56.098>rolled <00:16:56.254>out <00:16:56.410>widely.

238
00:16:58.700 --> 00:17:02.920
<00:16:58.700>So <00:16:58.807>how <00:16:58.915>far <00:16:59.023>can <00:16:59.130>we <00:16:59.238>stretch <00:16:59.346>this? <00:16:59.453>This <00:16:59.561>is <00:16:59.669>where <00:16:59.776>legal <00:16:59.884>constraints <00:16:59.992>come <00:17:00.100>in.

239
00:17:03.580 --> 00:17:07.040
<00:17:03.580>The <00:17:03.696>payment <00:17:03.813>service <00:17:03.930>provider <00:17:04.046>appears <00:17:04.163>in <00:17:04.280>the <00:17:04.396>general <00:17:04.513>terms <00:17:04.630>and <00:17:04.746>conditions <00:17:04.863>and <00:17:04.980>in

240
00:17:07.040 --> 00:17:09.880
<00:17:07.040>the <00:17:07.240>privacy <00:17:07.440>statements <00:17:07.639>of <00:17:07.839>GaN <00:17:08.040>and <00:17:08.240>all <00:17:08.440>services.

241
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<00:17:10.579>So <00:17:10.720>these <00:17:10.859>will <00:17:11.000>need <00:17:11.139>to <00:17:11.280>be <00:17:11.419>adapted <00:17:11.560>prior <00:17:11.699>to <00:17:11.839>go <00:17:11.980>live,

242
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<00:17:14.359>customers <00:17:14.467>need <00:17:14.575>to <00:17:14.683>be <00:17:14.790>notified <00:17:14.898>of <00:17:15.006>the <00:17:15.113>changes <00:17:15.221>four <00:17:15.329>weeks <00:17:15.436>in <00:17:15.544>advance <00:17:15.652>and <00:17:15.760>the

243
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<00:17:17.640>service <00:17:17.780>owners <00:17:17.920>told <00:17:18.060>us <00:17:18.200>they <00:17:18.340>could <00:17:18.480>not <00:17:18.620>do <00:17:18.760>it <00:17:18.900>in <00:17:19.040>2022.

244
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<00:17:21.859>So <00:17:22.000>we <00:17:22.139>settle <00:17:22.280>on <00:17:22.419>the <00:17:22.560>1st <00:17:22.699>of <00:17:22.839>January <00:17:22.979>for <00:17:23.119>the <00:17:23.260>notification.

245
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<00:17:26.310>This <00:17:26.417>allows <00:17:26.525>the <00:17:26.633>conditions <00:17:26.740>to <00:17:26.848>become <00:17:26.956>effective <00:17:27.063>on <00:17:27.171>February <00:17:27.279>the <00:17:27.386>first <00:17:27.494>so <00:17:27.602>we <00:17:27.710>can

246
00:17:30.330 --> 00:17:31.480
<00:17:30.330>begin <00:17:30.675>the <00:17:31.020>live <00:17:31.365>migration.

247
00:17:31.480 --> 00:17:36.400
<00:17:31.480>Then <00:17:31.580>this <00:17:31.680>gives <00:17:31.780>us <00:17:31.880>a <00:17:31.980>maximum <00:17:32.080>time <00:17:32.180>window <00:17:32.280>of <00:17:32.380>17 <00:17:32.480>days <00:17:32.580>from <00:17:32.680>the <00:17:32.780>first <00:17:32.880>to

248
00:17:36.400 --> 00:17:39.880
<00:17:36.400>the <00:17:36.600>17th <00:17:36.800>to <00:17:37.000>perform <00:17:37.200>the <00:17:37.400>migration <00:17:37.600>in <00:17:37.800>production.

249
00:17:40.920 --> 00:17:45.220
<00:17:40.920>Before <00:17:41.007>this <00:17:41.095>we <00:17:41.182>need <00:17:41.270>to <00:17:41.357>test <00:17:41.445>our <00:17:41.532>no <00:17:41.620>net <00:17:41.707>adapter <00:17:41.795>and <00:17:41.882>the <00:17:41.970>migration <00:17:42.057>and <00:17:42.145>we <00:17:42.232>need <00:17:42.320>to

250
00:17:45.220 --> 00:17:49.020
<00:17:45.220>let <00:17:45.360>the <00:17:45.500>services <00:17:45.640>test. <00:17:45.780>We <00:17:45.920>do <00:17:46.060>this <00:17:46.200>in <00:17:46.340>a <00:17:46.480>consolidation <00:17:46.620>environment.

251
00:17:51.430 --> 00:17:55.030
<00:17:51.430>Planning <00:17:51.530>forwards <00:17:51.630>we <00:17:51.730>need <00:17:51.830>to <00:17:51.930>get <00:17:52.030>going <00:17:52.130>with <00:17:52.230>the <00:17:52.330>payment <00:17:52.430>service <00:17:52.530>provider <00:17:52.630>a <00:17:52.730>p <00:17:52.830>i

252
00:17:55.370 --> 00:17:57.270
<00:17:55.370>and <00:17:55.570>this <00:17:55.770>means <00:17:55.969>setting <00:17:56.169>up <00:17:56.370>a <00:17:56.570>test <00:17:56.770>environment,

253
00:17:57.270 --> 00:18:01.630
<00:17:57.270>exploring <00:17:57.377>the <00:17:57.485>a <00:17:57.593>p <00:17:57.700>I <00:17:57.808>manually <00:17:57.916>and <00:17:58.023>implementing <00:17:58.131>a <00:17:58.239>basic <00:17:58.346>risk <00:17:58.454>client <00:17:58.562>which <00:17:58.670>could

254
00:18:01.630 --> 00:18:04.190
<00:18:01.630>serve <00:18:01.785>as <00:18:01.941>a <00:18:02.096>basis <00:18:02.252>for <00:18:02.407>the <00:18:02.563>Novo <00:18:02.718>net <00:18:02.874>adapter <00:18:03.030>implementation.

255
00:18:05.020 --> 00:18:08.110
<00:18:05.020>This <00:18:05.175>will <00:18:05.331>probably <00:18:05.486>take <00:18:05.642>us <00:18:05.797>until <00:18:05.953>some <00:18:06.108>time <00:18:06.264>in <00:18:06.420>November,

256
00:18:09.310 --> 00:18:13.240
<00:18:09.310>then <00:18:09.403>we <00:18:09.496>can <00:18:09.590>begin <00:18:09.683>to <00:18:09.776>implement <00:18:09.870>and <00:18:09.963>test <00:18:10.056>the <00:18:10.149>normal <00:18:10.243>net <00:18:10.336>adapter <00:18:10.429>and <00:18:10.523>also <00:18:10.616>plan <00:18:10.710>the

257
00:18:13.240 --> 00:18:16.280
<00:18:13.240>migration <00:18:13.440>phase <00:18:13.640>and <00:18:13.840>implement <00:18:14.040>any <00:18:14.240>necessary <00:18:14.440>migration <00:18:14.640>code.

258
00:18:18.310 --> 00:18:22.570
<00:18:18.310>Now <00:18:18.426>we <00:18:18.543>have <00:18:18.659>planned <00:18:18.776>backwards <00:18:18.893>and <00:18:19.010>forwards <00:18:19.126>and <00:18:19.243>these <00:18:19.360>backwards <00:18:19.476>plan <00:18:19.593>and <00:18:19.710>this

259
00:18:22.570 --> 00:18:24.570
<00:18:22.570>forwards <00:18:22.770>plan <00:18:22.970>need <00:18:23.169>to <00:18:23.370>meet <00:18:23.570>in <00:18:23.770>the <00:18:23.970>middle.

260
00:18:26.000 --> 00:18:29.570
<00:18:26.000>What <00:18:26.116>is <00:18:26.233>the <00:18:26.350>realistic <00:18:26.466>time <00:18:26.583>to <00:18:26.700>release <00:18:26.816>something <00:18:26.933>stable <00:18:27.050>enough <00:18:27.166>for <00:18:27.283>our <00:18:27.400>services

261
00:18:29.630 --> 00:18:31.730
<00:18:29.630>to <00:18:29.863>test <00:18:30.096>with <00:18:30.330>to <00:18:30.563>the <00:18:30.796>consolidation <00:18:31.030>environment?

262
00:18:32.830 --> 00:18:36.370
<00:18:32.830>We <00:18:32.946>decide <00:18:33.063>this <00:18:33.179>time <00:18:33.296>is <00:18:33.413>around <00:18:33.530>the <00:18:33.646>Christmas <00:18:33.763>holidays, <00:18:33.879>probably <00:18:33.996>a <00:18:34.113>bit <00:18:34.230>after

263
00:18:38.420 --> 00:18:42.060
<00:18:38.420>compared <00:18:38.536>with <00:18:38.653>similar <00:18:38.770>endeavors <00:18:38.886>at <00:18:39.003>start <00:18:39.120>ion <00:18:39.236>this <00:18:39.353>time <00:18:39.470>available <00:18:39.586>for <00:18:39.703>testing <00:18:39.820>in

264
00:18:42.060 --> 00:18:46.060
<00:18:42.060>the <00:18:42.200>consolidation <00:18:42.340>environment <00:18:42.480>is <00:18:42.620>very <00:18:42.760>short. <00:18:42.899>Three <00:18:43.040>weeks, <00:18:43.179>maybe <00:18:43.320>only <00:18:43.460>two.

265
00:18:46.960 --> 00:18:50.940
<00:18:46.960>The <00:18:47.060>this <00:18:47.160>does <00:18:47.260>not <00:18:47.360>leave <00:18:47.460>much <00:18:47.560>time <00:18:47.660>for <00:18:47.760>our <00:18:47.860>services <00:18:47.960>to <00:18:48.060>test <00:18:48.160>exhaustively <00:18:48.260>and <00:18:48.360>the

266
00:18:50.940 --> 00:18:53.620
<00:18:50.940>app <00:18:51.140>testers <00:18:51.340>are, <00:18:51.540>let <00:18:51.740>us <00:18:51.940>say <00:18:52.140>not <00:18:52.340>happy,

267
00:18:54.840 --> 00:18:56.180
<00:18:54.840>but <00:18:55.141>given <00:18:55.443>the <00:18:55.744>time <00:18:56.046>constraints,

268
00:18:56.180 --> 00:19:00.140
<00:18:56.180>this <00:18:56.273>is <00:18:56.366>best <00:18:56.460>plan <00:18:56.553>we <00:18:56.646>can <00:18:56.740>come <00:18:56.833>up <00:18:56.926>with <00:18:57.020>and <00:18:57.113>we <00:18:57.206>know <00:18:57.300>even <00:18:57.393>if <00:18:57.486>they <00:18:57.580>don't,

269
00:19:00.140 --> 00:19:02.740
<00:19:00.140>that <00:19:00.280>the <00:19:00.420>point <00:19:00.560>of <00:19:00.700>diminishing <00:19:00.840>returns <00:19:00.980>when <00:19:01.120>testing <00:19:01.260>with <00:19:01.400>payment <00:19:01.540>service

270
00:19:03.100 --> 00:19:07.500
<00:19:03.100>providers <00:19:03.207>comes <00:19:03.315>rather <00:19:03.423>early <00:19:03.530>anyway. <00:19:03.638>So <00:19:03.746>we <00:19:03.853>will <00:19:03.961>just <00:19:04.069>have <00:19:04.176>to <00:19:04.284>live <00:19:04.392>with <00:19:04.500>that.

271
00:19:09.090 --> 00:19:13.430
<00:19:09.090>We <00:19:09.167>now <00:19:09.245>know <00:19:09.323>what <00:19:09.401>to <00:19:09.478>do <00:19:09.556>and <00:19:09.634>roughly <00:19:09.712>when <00:19:09.790>we <00:19:09.867>will <00:19:09.945>do <00:19:10.023>what. <00:19:10.101>But <00:19:10.178>how <00:19:10.256>will <00:19:10.334>we <00:19:10.412>do <00:19:10.490>it?

272
00:19:13.850 --> 00:19:18.070
<00:19:13.850>To <00:19:13.949>discuss <00:19:14.050>this, <00:19:14.149>we <00:19:14.250>need <00:19:14.350>to <00:19:14.449>know <00:19:14.550>a <00:19:14.649>bit <00:19:14.750>about <00:19:14.850>how <00:19:14.949>the <00:19:15.050>payment <00:19:15.149>process <00:19:15.250>works,

273
00:19:18.790 --> 00:19:21.710
<00:19:18.790>specifically <00:19:18.945>payment <00:19:19.101>via <00:19:19.256>CPA <00:19:19.412>direct <00:19:19.567>debit <00:19:19.723>with <00:19:19.878>sale <00:19:20.034>of <00:19:20.190>receivables,

274
00:19:21.710 --> 00:19:26.090
<00:19:21.710>which <00:19:21.817>is <00:19:21.925>what <00:19:22.033>we <00:19:22.140>are <00:19:22.248>going <00:19:22.356>to <00:19:22.463>migrate. <00:19:22.571>Great. <00:19:22.679>We <00:19:22.786>start <00:19:22.894>with <00:19:23.002>a <00:19:23.110>customer.

275
00:19:26.780 --> 00:19:30.650
<00:19:26.780>Let's <00:19:26.896>call <00:19:27.013>her <00:19:27.129>Mary. <00:19:27.246>Mary <00:19:27.363>wants <00:19:27.480>to <00:19:27.596>buy <00:19:27.713>a <00:19:27.830>bus <00:19:27.946>ticket. <00:19:28.063>First <00:19:28.180>off,

276
00:19:30.670 --> 00:19:32.970
<00:19:30.670>she <00:19:30.825>enters <00:19:30.981>her <00:19:31.136>account <00:19:31.292>number <00:19:31.447>on <00:19:31.603>the <00:19:31.758>M <00:19:31.914>login <00:19:32.070>website.

277
00:19:33.550 --> 00:19:36.450
<00:19:33.550>The <00:19:33.643>ticketing <00:19:33.736>app <00:19:33.830>will <00:19:33.923>have <00:19:34.016>sent <00:19:34.110>her <00:19:34.203>there <00:19:34.296>or <00:19:34.389>she <00:19:34.483>may <00:19:34.576>have <00:19:34.669>done <00:19:34.763>this <00:19:34.856>at <00:19:34.950>some

278
00:19:36.450 --> 00:19:40.050
<00:19:36.450>time, <00:19:36.566>uh, <00:19:36.683>earlier. <00:19:36.800>She <00:19:36.916>only <00:19:37.033>has <00:19:37.150>to <00:19:37.266>do <00:19:37.383>this <00:19:37.500>once <00:19:37.616>and <00:19:37.733>can <00:19:37.850>uh,

279
00:19:40.070 --> 00:19:44.230
<00:19:40.070>pay <00:19:40.303>with <00:19:40.536>the <00:19:40.770>um, <00:19:41.003>payment <00:19:41.236>method <00:19:41.470>thereafter,

280
00:19:44.930 --> 00:19:47.710
<00:19:44.930>but <00:19:45.070>this <00:19:45.210>is <00:19:45.350>not <00:19:45.490>the <00:19:45.630>only <00:19:45.770>thing. <00:19:45.910>At <00:19:46.050>the <00:19:46.190>same <00:19:46.330>time,

281
00:19:47.890 --> 00:19:50.190
<00:19:47.890>she <00:19:48.090>also <00:19:48.290>grants <00:19:48.490>a <00:19:48.690>CPA <00:19:48.890>direct <00:19:49.090>debit <00:19:49.290>mandate,

282
00:19:50.560 --> 00:19:53.950
<00:19:50.560>which <00:19:50.676>represents <00:19:50.793>the <00:19:50.909>permission <00:19:51.026>to <00:19:51.143>debit <00:19:51.260>her <00:19:51.376>bank <00:19:51.493>account <00:19:51.610>to <00:19:51.726>the <00:19:51.843>payment <00:19:51.960>service

283
00:19:54.310 --> 00:19:58.070
<00:19:54.310>provider. <00:19:54.450>This <00:19:54.590>is <00:19:54.730>necessary <00:19:54.870>because <00:19:55.010>we <00:19:55.149>are <00:19:55.290>doing <00:19:55.429>sale <00:19:55.570>of <00:19:55.710>receivables,

284
00:19:58.070 --> 00:20:01.110
<00:19:58.070>which <00:19:58.225>means <00:19:58.381>hand <00:19:58.536>ticket <00:19:58.692>will <00:19:58.847>not <00:19:59.003>debit <00:19:59.158>Mary's <00:19:59.314>account <00:19:59.470>directly,

285
00:20:01.530 --> 00:20:04.870
<00:20:01.530>but <00:20:01.637>will <00:20:01.745>sell <00:20:01.853>the <00:20:01.960>claim <00:20:02.068>to <00:20:02.176>the <00:20:02.283>payment <00:20:02.391>service <00:20:02.499>provider <00:20:02.606>and <00:20:02.714>receive <00:20:02.822>the <00:20:02.930>money

286
00:20:04.870 --> 00:20:06.430
<00:20:04.870>from <00:20:05.103>A <00:20:05.336>P <00:20:05.570>S <00:20:05.803>P <00:20:06.036>during <00:20:06.270>settlement.

287
00:20:06.810 --> 00:20:10.510
<00:20:06.810>And <00:20:06.917>the <00:20:07.025>P <00:20:07.133>S <00:20:07.240>P <00:20:07.348>is <00:20:07.456>responsible <00:20:07.563>for <00:20:07.671>actually <00:20:07.779>collecting <00:20:07.886>the <00:20:07.994>money <00:20:08.102>from <00:20:08.210>Mary.

288
00:20:11.630 --> 00:20:15.370
<00:20:11.630>So <00:20:11.746>the <00:20:11.863>P <00:20:11.980>ss <00:20:12.096>p <00:20:12.213>needs <00:20:12.330>permission <00:20:12.446>for <00:20:12.563>that. <00:20:12.680>First, <00:20:12.796>the <00:20:12.913>SEPA <00:20:13.030>mandate.

289
00:20:16.040 --> 00:20:19.170
<00:20:16.040>This <00:20:16.167>is <00:20:16.294>important <00:20:16.421>because <00:20:16.549>it <00:20:16.676>means <00:20:16.803>if <00:20:16.930>the <00:20:17.058>P <00:20:17.185>S <00:20:17.312>P <00:20:17.440>changes,

290
00:20:19.640 --> 00:20:23.530
<00:20:19.640>Mary <00:20:19.722>will <00:20:19.804>need <00:20:19.887>to <00:20:19.969>grant <00:20:20.051>a <00:20:20.134>new <00:20:20.216>CPA <00:20:20.298>mandate <00:20:20.381>to <00:20:20.463>the <00:20:20.545>new <00:20:20.628>P <00:20:20.710>SS <00:20:20.792>P <00:20:20.875>before <00:20:20.957>her <00:20:21.040>next

291
00:20:23.850 --> 00:20:24.683
purchase.

292
00:20:25.680 --> 00:20:29.770
<00:20:25.680>Following <00:20:25.787>the <00:20:25.895>call <00:20:26.003>chain <00:20:26.110>bank <00:20:26.218>account <00:20:26.326>and <00:20:26.433>CPA <00:20:26.541>mandate <00:20:26.649>are <00:20:26.756>stored <00:20:26.864>by <00:20:26.972>by <00:20:27.080>the

293
00:20:29.770 --> 00:20:32.330
<00:20:29.770>payment <00:20:29.945>component <00:20:30.120>and <00:20:30.295>forwarded <00:20:30.470>to <00:20:30.645>the <00:20:30.820>P <00:20:30.995>S <00:20:31.170>P,

294
00:20:32.350 --> 00:20:34.970
<00:20:32.350>who <00:20:32.490>then <00:20:32.629>validates <00:20:32.770>the <00:20:32.909>bank <00:20:33.050>account <00:20:33.189>and <00:20:33.330>checks <00:20:33.469>out <00:20:33.610>the <00:20:33.750>customer.

295
00:20:36.390 --> 00:20:39.690
<00:20:36.390>If <00:20:36.483>all <00:20:36.576>has <00:20:36.670>gone <00:20:36.763>well, <00:20:36.856>Mary <00:20:36.950>can <00:20:37.043>go <00:20:37.136>back <00:20:37.230>to <00:20:37.323>the <00:20:37.416>app <00:20:37.510>and <00:20:37.603>buy <00:20:37.696>her <00:20:37.790>ticket.

296
00:20:40.720 --> 00:20:42.450
<00:20:40.720>When <00:20:40.920>she <00:20:41.120>clicks <00:20:41.320>on <00:20:41.520>buy <00:20:41.720>in <00:20:41.920>the <00:20:42.120>app,

297
00:20:42.790 --> 00:20:45.930
<00:20:42.790>the <00:20:42.945>app <00:20:43.101>asks <00:20:43.256>the <00:20:43.412>payment <00:20:43.567>component <00:20:43.723>to <00:20:43.878>authorize <00:20:44.034>the <00:20:44.190>purchase.

298
00:20:46.510 --> 00:20:48.520
<00:20:46.510>The <00:20:46.685>payment <00:20:46.860>component <00:20:47.035>talks <00:20:47.210>to <00:20:47.385>the <00:20:47.560>P <00:20:47.735>S <00:20:47.910>P,

299
00:20:48.740 --> 00:20:52.160
<00:20:48.740>who <00:20:48.847>in <00:20:48.955>turn <00:20:49.063>checks <00:20:49.170>the <00:20:49.278>credit <00:20:49.386>risk <00:20:49.493>associated <00:20:49.601>with <00:20:49.709>the <00:20:49.816>purchase <00:20:49.924>and <00:20:50.032>sends <00:20:50.140>a

300
00:20:52.320 --> 00:20:56.040
<00:20:52.320>positive <00:20:52.436>reply <00:20:52.553>if <00:20:52.669>it <00:20:52.786>agrees <00:20:52.903>to <00:20:53.020>buy <00:20:53.136>the <00:20:53.253>claim <00:20:53.370>resulting <00:20:53.486>from <00:20:53.603>the <00:20:53.720>transaction,

301
00:20:57.580 --> 00:21:00.870
<00:20:57.580>then <00:20:57.667>the <00:20:57.754>app <00:20:57.842>gives <00:20:57.929>Mary <00:20:58.017>the <00:20:58.105>ticket <00:20:58.192>she <00:20:58.280>has <00:20:58.367>just <00:20:58.455>bought <00:20:58.542>and <00:20:58.629>she <00:20:58.717>can <00:20:58.804>ride <00:20:58.892>the <00:20:58.980>bus.

302
00:21:02.220 --> 00:21:05.200
<00:21:02.220>All <00:21:02.320>this <00:21:02.420>takes <00:21:02.520>a <00:21:02.620>few <00:21:02.720>seconds. <00:21:02.820>It <00:21:02.920>is <00:21:03.020>much <00:21:03.120>quicker <00:21:03.220>than <00:21:03.320>me <00:21:03.420>talking <00:21:03.520>about <00:21:03.620>it,

303
00:21:05.980 --> 00:21:09.280
<00:21:05.980>but <00:21:06.120>at <00:21:06.260>this <00:21:06.400>point <00:21:06.540>no <00:21:06.680>money <00:21:06.820>has <00:21:06.960>actually <00:21:07.100>been <00:21:07.240>claimed <00:21:07.380>yet.

304
00:21:10.340 --> 00:21:14.790
<00:21:10.340>This <00:21:10.467>happens <00:21:10.594>sometime <00:21:10.721>later <00:21:10.849>when <00:21:10.976>handy <00:21:11.103>ticket <00:21:11.230>starts <00:21:11.358>its <00:21:11.485>nightly <00:21:11.612>payment <00:21:11.740>run.

305
00:21:15.790 --> 00:21:17.910
<00:21:15.790>Assuming <00:21:15.990>Mary <00:21:16.190>has <00:21:16.389>only <00:21:16.590>purchased <00:21:16.790>this <00:21:16.990>one <00:21:17.190>ticket,

306
00:21:17.970 --> 00:21:20.710
<00:21:17.970>the <00:21:18.086>service <00:21:18.203>will <00:21:18.320>submit <00:21:18.436>a <00:21:18.553>capture <00:21:18.670>request <00:21:18.786>for <00:21:18.903>the <00:21:19.020>amount <00:21:19.136>to <00:21:19.253>the <00:21:19.370>payment

307
00:21:20.710 --> 00:21:23.710
<00:21:20.710>component, <00:21:20.850>which <00:21:20.990>in <00:21:21.130>turn <00:21:21.270>passes <00:21:21.410>it <00:21:21.550>on <00:21:21.690>the <00:21:21.830>P <00:21:21.970>S <00:21:22.110>P.

308
00:21:24.900 --> 00:21:27.390
<00:21:24.900>This <00:21:25.075>is <00:21:25.250>when <00:21:25.425>the <00:21:25.600>actual <00:21:25.775>sale <00:21:25.950>of <00:21:26.125>receivables <00:21:26.300>happens.

309
00:21:27.890 --> 00:21:31.350
<00:21:27.890>The <00:21:27.977>P <00:21:28.065>S <00:21:28.152>P <00:21:28.240>will <00:21:28.327>then <00:21:28.415>debit <00:21:28.502>the <00:21:28.590>account <00:21:28.677>the <00:21:28.765>amount <00:21:28.852>for <00:21:28.940>Mary's <00:21:29.027>bank <00:21:29.115>account <00:21:29.202>at <00:21:29.290>some

310
00:21:31.350 --> 00:21:32.870
<00:21:31.350>later <00:21:31.578>time <00:21:31.805>and <00:21:32.033>settle <00:21:32.262>with <00:21:32.489>the <00:21:32.717>service,

311
00:21:33.000 --> 00:21:35.110
<00:21:33.000>which <00:21:33.175>is <00:21:33.350>out <00:21:33.525>of <00:21:33.700>scope <00:21:33.875>for <00:21:34.050>the <00:21:34.225>payment <00:21:34.400>component.

312
00:21:36.290 --> 00:21:41.190
<00:21:36.290>Responsibility <00:21:36.430>of <00:21:36.570>the <00:21:36.710>payment <00:21:36.850>component <00:21:36.990>stops <00:21:37.129>after <00:21:37.270>the <00:21:37.409>capture <00:21:37.550>request <00:21:37.690>has

313
00:21:41.190 --> 00:21:43.790
<00:21:41.190>been <00:21:41.390>submitted <00:21:41.590>successfully <00:21:41.790>to <00:21:41.990>the <00:21:42.190>payment <00:21:42.390>service <00:21:42.590>provider.

314
00:21:45.460 --> 00:21:48.160
<00:21:45.460>If <00:21:45.600>Mary <00:21:45.740>has <00:21:45.880>bought <00:21:46.020>more <00:21:46.160>than <00:21:46.300>one <00:21:46.440>ticket <00:21:46.580>on <00:21:46.720>same <00:21:46.860>day,

315
00:21:48.180 --> 00:21:51.800
<00:21:48.180>any <00:21:48.296>ticket <00:21:48.413>will <00:21:48.530>aggregate <00:21:48.646>the <00:21:48.763>purchases <00:21:48.880>and <00:21:48.996>submit <00:21:49.113>a <00:21:49.230>single <00:21:49.346>capture <00:21:49.463>for <00:21:49.580>the

316
00:21:51.800 --> 00:21:55.440
<00:21:51.800>whole <00:21:51.975>amount. <00:21:52.149>Other <00:21:52.325>services <00:21:52.500>do <00:21:52.675>it <00:21:52.850>differently. <00:21:53.024>For <00:21:53.200>example,

317
00:21:55.540 --> 00:21:59.320
<00:21:55.540>the <00:21:55.667>bike <00:21:55.794>sharing <00:21:55.921>service <00:21:56.049>aggregates <00:21:56.176>rides <00:21:56.303>over <00:21:56.430>whole <00:21:56.558>month <00:21:56.685>and <00:21:56.812>captures <00:21:56.940>the

318
00:21:59.600 --> 00:22:00.840
<00:21:59.600>aggregated <00:21:59.879>amounts <00:22:00.158>once <00:22:00.437>a <00:22:00.716>month.

319
00:22:01.570 --> 00:22:05.800
<00:22:01.570>While <00:22:01.686>fees <00:22:01.803>for <00:22:01.919>scoter <00:22:02.036>rides <00:22:02.153>are <00:22:02.270>captured <00:22:02.386>shortly <00:22:02.503>after <00:22:02.620>the <00:22:02.736>scoters <00:22:02.853>are <00:22:02.970>returned.

320
00:22:07.400 --> 00:22:11.910
<00:22:07.400>There <00:22:07.516>are <00:22:07.633>two <00:22:07.750>wrinkles <00:22:07.866>here <00:22:07.983>that <00:22:08.100>may <00:22:08.216>help <00:22:08.333>us <00:22:08.450>with <00:22:08.566>our <00:22:08.683>migration. <00:22:08.800>First,

321
00:22:12.010 --> 00:22:15.510
<00:22:12.010>for <00:22:12.150>historical <00:22:12.290>reasons, <00:22:12.430>the <00:22:12.570>CPA <00:22:12.710>mandate <00:22:12.850>has <00:22:12.990>not <00:22:13.129>always <00:22:13.270>been <00:22:13.410>required.

322
00:22:15.510 --> 00:22:17.230
<00:22:15.510>When <00:22:15.710>registering <00:22:15.910>a <00:22:16.110>bank <00:22:16.310>account <00:22:16.510>with <00:22:16.710>M <00:22:16.910>login,

323
00:22:18.010 --> 00:22:22.190
<00:22:18.010>it <00:22:18.117>was <00:22:18.225>possible <00:22:18.333>to <00:22:18.440>enter <00:22:18.548>an <00:22:18.656>account <00:22:18.763>number <00:22:18.871>without <00:22:18.979>granting <00:22:19.086>a <00:22:19.194>CPA <00:22:19.302>mandate <00:22:19.410>to

324
00:22:22.190 --> 00:22:25.070
<00:22:22.190>anyone. <00:22:22.656>For <00:22:23.123>this <00:22:23.590>reason,

325
00:22:25.080 --> 00:22:28.950
<00:22:25.080>there <00:22:25.187>is <00:22:25.295>a <00:22:25.403>check <00:22:25.510>during <00:22:25.618>the <00:22:25.726>authorization <00:22:25.833>step <00:22:25.941>and <00:22:26.049>the <00:22:26.156>CPA <00:22:26.264>mandate <00:22:26.372>may <00:22:26.480>be

326
00:22:28.950 --> 00:22:33.230
<00:22:28.950>missing <00:22:29.050>and <00:22:29.150>in <00:22:29.250>this <00:22:29.350>case <00:22:29.450>the <00:22:29.550>service <00:22:29.650>app <00:22:29.750>will <00:22:29.850>redirect <00:22:29.950>the <00:22:30.050>customer <00:22:30.150>to <00:22:30.250>a <00:22:30.350>special

327
00:22:33.430 --> 00:22:37.790
<00:22:33.430>M <00:22:33.523>login <00:22:33.616>page <00:22:33.710>where <00:22:33.803>the <00:22:33.896>customer <00:22:33.990>can <00:22:34.083>grant <00:22:34.176>the <00:22:34.270>CPA <00:22:34.363>mandate <00:22:34.456>and <00:22:34.550>will <00:22:34.643>then <00:22:34.736>be <00:22:34.830>taken

328
00:22:37.790 --> 00:22:39.150
<00:22:37.790>back <00:22:38.034>to <00:22:38.279>the <00:22:38.524>app <00:22:38.769>to <00:22:39.014>continue.

329
00:22:40.260 --> 00:22:42.950
<00:22:40.260>This <00:22:40.387>will <00:22:40.514>come <00:22:40.641>in <00:22:40.769>handy <00:22:40.896>because <00:22:41.023>at <00:22:41.150>the <00:22:41.278>start <00:22:41.405>of <00:22:41.532>the <00:22:41.660>migration,

330
00:22:43.040 --> 00:22:46.230
<00:22:43.040>every <00:22:43.167>customer <00:22:43.294>will <00:22:43.421>be <00:22:43.549>missing <00:22:43.676>a <00:22:43.803>CI <00:22:43.930>p <00:22:44.058>a <00:22:44.185>mandate <00:22:44.312>for <00:22:44.440>NovaNET.

331
00:22:46.770 --> 00:22:50.590
<00:22:46.770>So <00:22:46.910>having <00:22:47.050>a <00:22:47.190>way <00:22:47.330>to <00:22:47.470>request <00:22:47.610>it <00:22:47.750>is <00:22:47.889>certainly <00:22:48.030>useful. <00:22:48.170>Second,

332
00:22:50.810 --> 00:22:54.550
<00:22:50.810>the <00:22:50.937>payment <00:22:51.064>service <00:22:51.191>provider <00:22:51.319>processing <00:22:51.446>the <00:22:51.573>transactions <00:22:51.700>depends <00:22:51.828>not <00:22:51.955>only <00:22:52.082>on <00:22:52.210>the

333
00:22:54.550 --> 00:22:57.750
<00:22:54.550>payment <00:22:54.666>method <00:22:54.783>C <00:22:54.899>P <00:22:55.016>A <00:22:55.133>or <00:22:55.250>credit <00:22:55.366>card, <00:22:55.483>but <00:22:55.600>also <00:22:55.716>on <00:22:55.833>the <00:22:55.950>service.

334
00:22:59.100 --> 00:23:02.790
<00:22:59.100>This <00:22:59.227>is <00:22:59.354>a <00:22:59.481>configurable <00:22:59.609>routing <00:22:59.736>functionality <00:22:59.863>that <00:22:59.990>has <00:23:00.118>been <00:23:00.245>present <00:23:00.372>in <00:23:00.500>the

335
00:23:02.790 --> 00:23:04.150
<00:23:02.790>payment <00:23:03.034>component <00:23:03.279>for <00:23:03.524>a <00:23:03.769>long <00:23:04.014>time,

336
00:23:05.030 --> 00:23:07.470
<00:23:05.030>although <00:23:05.205>it <00:23:05.379>was <00:23:05.555>never <00:23:05.730>actually <00:23:05.905>used <00:23:06.080>outside <00:23:06.254>of <00:23:06.430>tests.

337
00:23:08.250 --> 00:23:11.750
<00:23:08.250>And <00:23:08.343>so <00:23:08.436>the <00:23:08.530>P <00:23:08.623>SS <00:23:08.716>P <00:23:08.810>column <00:23:08.903>always <00:23:08.996>contains <00:23:09.090>the <00:23:09.183>same <00:23:09.276>value <00:23:09.370>for <00:23:09.463>CI <00:23:09.556>p <00:23:09.650>a

338
00:23:13.480 --> 00:23:15.820
<00:23:13.480>for <00:23:13.680>our <00:23:13.880>migration. <00:23:14.080>This <00:23:14.280>means <00:23:14.480>that <00:23:14.680>in <00:23:14.880>principle,

339
00:23:15.920 --> 00:23:20.260
<00:23:15.920>the <00:23:16.020>capability <00:23:16.120>to <00:23:16.220>change <00:23:16.320>psps <00:23:16.420>on <00:23:16.520>the <00:23:16.620>service <00:23:16.720>by <00:23:16.820>service <00:23:16.920>basis <00:23:17.020>at <00:23:17.120>one <00:23:17.220>time <00:23:17.320>is

340
00:23:20.260 --> 00:23:21.093
<00:23:20.260>already <00:23:21.009>there.

341
00:23:24.160 --> 00:23:28.290
<00:23:24.160>This <00:23:24.260>is <00:23:24.360>the <00:23:24.460>kind <00:23:24.560>of <00:23:24.660>thought <00:23:24.760>going <00:23:24.860>through <00:23:24.960>our <00:23:25.060>head <00:23:25.160>at <00:23:25.260>the <00:23:25.360>beginning <00:23:25.460>of <00:23:25.560>December.

342
00:23:29.170 --> 00:23:31.050
<00:23:29.170>A <00:23:29.403>few <00:23:29.636>weeks <00:23:29.870>into <00:23:30.103>our <00:23:30.336>implementation <00:23:30.570>phase,

343
00:23:31.790 --> 00:23:35.410
<00:23:31.790>we <00:23:31.883>had <00:23:31.976>already <00:23:32.070>written <00:23:32.163>some <00:23:32.256>code <00:23:32.350>and <00:23:32.443>we're <00:23:32.536>now <00:23:32.629>about <00:23:32.723>to <00:23:32.816>decide <00:23:32.909>how <00:23:33.003>to <00:23:33.096>do <00:23:33.190>the

344
00:23:35.410 --> 00:23:40.040
<00:23:35.410>live <00:23:35.517>migration. <00:23:35.625>And <00:23:35.733>this <00:23:35.840>is <00:23:35.948>the <00:23:36.056>first <00:23:36.163>question <00:23:36.271>I <00:23:36.379>want <00:23:36.486>to <00:23:36.594>pose <00:23:36.702>to <00:23:36.810>you.

345
00:23:40.450 --> 00:23:44.120
<00:23:40.450>Given <00:23:40.590>what <00:23:40.730>we <00:23:40.870>now <00:23:41.010>know, <00:23:41.150>what <00:23:41.290>migration <00:23:41.430>strategy <00:23:41.570>should <00:23:41.710>we <00:23:41.850>use,

346
00:23:44.900 --> 00:23:47.320
<00:23:44.900>please <00:23:45.027>join <00:23:45.154>me <00:23:45.281>on <00:23:45.409>the <00:23:45.536>board <00:23:45.663>where <00:23:45.790>we <00:23:45.918>can <00:23:46.045>work <00:23:46.172>on <00:23:46.300>that.

347
00:23:51.140 --> 00:23:55.840
<00:23:51.140>So <00:23:51.340>you, <00:23:51.540>we'll <00:23:51.740>go <00:23:51.940>to <00:23:52.140>the <00:23:52.340>second <00:23:52.540>section.

348
00:24:02.860 --> 00:24:04.350
<00:24:02.860>I'll <00:24:03.051>give <00:24:03.243>you <00:24:03.434>a <00:24:03.626>moment <00:24:03.817>to <00:24:04.009>come <00:24:04.201>here.

349
00:24:13.130 --> 00:24:14.580
<00:24:13.130>Okay, <00:24:14.435>so

350
00:24:16.300 --> 00:24:19.390
<00:24:16.300>once <00:24:16.475>you're <00:24:16.649>here <00:24:16.825>you <00:24:17.000>can <00:24:17.175>see <00:24:17.350>at <00:24:17.524>the <00:24:17.700>top

351
00:24:22.010 --> 00:24:24.710
<00:24:22.010>our <00:24:22.165>timeline. <00:24:22.321>We <00:24:22.476>are <00:24:22.632>now <00:24:22.787>at <00:24:22.943>the <00:24:23.098>beginning <00:24:23.254>of <00:24:23.410>December.

352
00:24:25.930 --> 00:24:29.670
<00:24:25.930>The <00:24:26.085>deadline <00:24:26.241>is <00:24:26.396>in <00:24:26.552>February <00:24:26.707>and <00:24:26.863>it <00:24:27.018>is <00:24:27.174>now <00:24:27.330>um,

353
00:24:30.590 --> 00:24:31.423
<00:24:30.590>December <00:24:31.339>7th.

354
00:24:31.530 --> 00:24:35.830
<00:24:31.530>The <00:24:31.657>question <00:24:31.784>is <00:24:31.911>what <00:24:32.039>migration <00:24:32.166>strategy <00:24:32.293>should <00:24:32.420>we <00:24:32.548>use <00:24:32.675>The <00:24:32.802>situation <00:24:32.930>well,

355
00:24:35.970 --> 00:24:37.430
<00:24:35.970>the <00:24:36.189>A <00:24:36.408>p <00:24:36.627>I <00:24:36.846>basics <00:24:37.065>are <00:24:37.284>understood.

356
00:24:37.430 --> 00:24:39.790
<00:24:37.430>We <00:24:37.585>have <00:24:37.741>done <00:24:37.896>the <00:24:38.052>first <00:24:38.207>tests <00:24:38.363>in <00:24:38.518>the <00:24:38.674>integration <00:24:38.830>environment.

357
00:24:40.890 --> 00:24:43.070
<00:24:40.890>The <00:24:41.090>time <00:24:41.290>window <00:24:41.490>for <00:24:41.690>the <00:24:41.890>migration <00:24:42.090>is <00:24:42.290>fixed.

358
00:24:43.090 --> 00:24:46.410
<00:24:43.090>We <00:24:43.245>are <00:24:43.401>not <00:24:43.556>very <00:24:43.712>in <00:24:43.867>favor <00:24:44.023>of <00:24:44.178>a <00:24:44.334>big <00:24:44.490>bang,

359
00:24:46.430 --> 00:24:48.770
<00:24:46.430>but <00:24:46.605>the <00:24:46.780>migration <00:24:46.955>strategy <00:24:47.130>has <00:24:47.305>not <00:24:47.480>yet <00:24:47.655>been <00:24:47.830>decided.

360
00:24:49.040 --> 00:24:52.450
<00:24:49.040>I've <00:24:49.156>put <00:24:49.273>some <00:24:49.389>key <00:24:49.506>questions <00:24:49.623>for <00:24:49.740>you <00:24:49.856>there. <00:24:49.973>What <00:24:50.090>do <00:24:50.206>we <00:24:50.323>already <00:24:50.440>have?

361
00:24:52.450 --> 00:24:54.850
<00:24:52.450>What <00:24:52.605>is <00:24:52.761>the <00:24:52.916>impact <00:24:53.072>of <00:24:53.227>the <00:24:53.383>migration <00:24:53.538>on <00:24:53.694>our <00:24:53.850>customers?

362
00:24:55.080 --> 00:24:57.970
<00:24:55.080>What <00:24:55.187>is <00:24:55.295>the <00:24:55.403>impact <00:24:55.510>on <00:24:55.618>the <00:24:55.726>services <00:24:55.833>and <00:24:55.941>how <00:24:56.049>do <00:24:56.156>we <00:24:56.264>dose <00:24:56.372>the <00:24:56.480>risk?

363
00:24:59.320 --> 00:25:02.200
<00:24:59.320>I <00:24:59.447>have <00:24:59.574>listed <00:24:59.701>three <00:24:59.829>options, <00:24:59.956>but <00:25:00.083>do <00:25:00.210>not <00:25:00.338>feel <00:25:00.465>constrained <00:25:00.592>by <00:25:00.720>those.

364
00:25:02.430 --> 00:25:05.400
<00:25:02.430>There's <00:25:02.546>a <00:25:02.663>row <00:25:02.780>at <00:25:02.896>the <00:25:03.013>bottom <00:25:03.130>for <00:25:03.246>any <00:25:03.363>other <00:25:03.480>ideas <00:25:03.596>you <00:25:03.713>might <00:25:03.830>have.

365
00:25:06.780 --> 00:25:08.840
<00:25:06.780>Option <00:25:06.955>one <00:25:07.129>is <00:25:07.305>to <00:25:07.480>use <00:25:07.655>what <00:25:07.830>we <00:25:08.004>already <00:25:08.180>have.

366
00:25:09.300 --> 00:25:13.000
<00:25:09.300>We <00:25:09.416>could <00:25:09.533>just <00:25:09.649>switch <00:25:09.766>the <00:25:09.883>P <00:25:10.000>s <00:25:10.116>P <00:25:10.233>per <00:25:10.350>service <00:25:10.466>and <00:25:10.583>be <00:25:10.700>done.

367
00:25:14.020 --> 00:25:17.280
<00:25:14.020>The <00:25:14.220>second <00:25:14.420>option, <00:25:14.620>we <00:25:14.820>could <00:25:15.020>do <00:25:15.220>something <00:25:15.420>different.

368
00:25:17.820 --> 00:25:20.360
<00:25:17.820>We <00:25:17.947>would <00:25:18.074>have <00:25:18.201>to <00:25:18.329>implement <00:25:18.456>this, <00:25:18.583>but <00:25:18.710>we <00:25:18.838>could <00:25:18.965>also <00:25:19.092>just, <00:25:19.220>uh,

369
00:25:20.460 --> 00:25:22.360
<00:25:20.460>decide <00:25:20.740>to <00:25:21.020>migrate <00:25:21.300>per <00:25:21.580>user <00:25:21.860>instead.

370
00:25:22.860 --> 00:25:25.240
<00:25:22.860>Or <00:25:22.976>the <00:25:23.093>third <00:25:23.209>option <00:25:23.326>is <00:25:23.443>we <00:25:23.560>could <00:25:23.676>do <00:25:23.793>a <00:25:23.909>big <00:25:24.026>bang <00:25:24.143>after <00:25:24.260>all,

371
00:25:25.890 --> 00:25:30.400
<00:25:25.890>there <00:25:26.006>are <00:25:26.123>arguments <00:25:26.240>in <00:25:26.356>favor <00:25:26.473>of <00:25:26.590>each <00:25:26.706>of <00:25:26.823>those <00:25:26.940>and <00:25:27.056>I <00:25:27.173>ask <00:25:27.290>you

372
00:25:30.980 --> 00:25:34.520
<00:25:30.980>to <00:25:31.135>put <00:25:31.291>your <00:25:31.446>thoughts <00:25:31.602>on <00:25:31.757>the <00:25:31.913>board <00:25:32.068>on <00:25:32.224>the <00:25:32.380>stickies.

373
00:25:34.540 --> 00:25:38.720
<00:25:34.540>You <00:25:34.667>can <00:25:34.794>place <00:25:34.921>your <00:25:35.049>own <00:25:35.176>stickies, <00:25:35.303>you <00:25:35.430>can <00:25:35.558>write <00:25:35.685>questions, <00:25:35.812>thoughts, <00:25:35.940>aspects.

374
00:25:38.740 --> 00:25:43.600
<00:25:38.740>We <00:25:38.856>need <00:25:38.973>to <00:25:39.090>consider <00:25:39.206>suggestions <00:25:39.323>and <00:25:39.440>I <00:25:39.556>will <00:25:39.673>try <00:25:39.790>to <00:25:39.906>answer <00:25:40.023>any <00:25:40.140>questions

375
00:25:43.660 --> 00:25:48.160
<00:25:43.660>as <00:25:43.787>they <00:25:43.914>are <00:25:44.041>posted <00:25:44.169>and <00:25:44.296>reply <00:25:44.423>to <00:25:44.550>your <00:25:44.678>stickies <00:25:44.805>and <00:25:44.932>order <00:25:45.060>write.

376
00:25:48.180 --> 00:25:52.320
<00:25:48.180>You <00:25:48.273>can <00:25:48.366>see <00:25:48.460>a <00:25:48.553>vote <00:25:48.646>column. <00:25:48.740>I <00:25:48.833>see <00:25:48.926>some <00:25:49.020>of <00:25:49.113>you <00:25:49.206>have <00:25:49.300>already <00:25:49.393>used <00:25:49.486>it. <00:25:49.580>Um,

377
00:25:52.340 --> 00:25:57.080
<00:25:52.340>please <00:25:52.439>use <00:25:52.540>the <00:25:52.639>green <00:25:52.740>dots <00:25:52.840>to <00:25:52.939>vote <00:25:53.040>for <00:25:53.139>the <00:25:53.240>option <00:25:53.340>you <00:25:53.439>would <00:25:53.540>go <00:25:53.639>with <00:25:53.740>and

378
00:25:57.150 --> 00:25:58.640
<00:25:57.150>also <00:25:57.373>put <00:25:57.597>your <00:25:57.820>thoughts <00:25:58.044>on <00:25:58.267>the <00:25:58.491>board.

379
00:26:00.980 --> 00:26:05.210
<00:26:00.980>I <00:26:01.080>will <00:26:01.180>set <00:26:01.280>the <00:26:01.380>timer <00:26:01.480>to <00:26:01.580>five <00:26:01.680>minutes <00:26:01.780>again <00:26:01.880>and <00:26:01.980>we'll <00:26:02.080>see <00:26:02.180>where <00:26:02.280>we <00:26:02.380>get.

380
00:26:06.850 --> 00:26:09.430
<00:26:06.850>I'm <00:26:07.050>looking <00:26:07.250>forward <00:26:07.449>to <00:26:07.649>your <00:26:07.850>thoughts <00:26:08.050>and <00:26:08.250>ideas.

381
00:26:22.270 --> 00:26:26.320
<00:26:22.270>Okay, <00:26:22.377>we <00:26:22.485>already <00:26:22.593>have <00:26:22.700>limited <00:26:22.808>time, <00:26:22.916>so <00:26:23.023>go <00:26:23.131>with <00:26:23.239>with <00:26:23.346>what <00:26:23.454>is <00:26:23.562>already <00:26:23.670>given.

382
00:26:27.530 --> 00:26:30.060
<00:26:27.530>Okay? <00:26:27.705>That's <00:26:27.879>certainly <00:26:28.055>a <00:26:28.230>very <00:26:28.405>strong <00:26:28.580>argument <00:26:28.754>to <00:26:28.930>make

383
00:26:35.020 --> 00:26:35.853
<00:26:35.020>other <00:26:35.769>ideas,

384
00:26:43.060 --> 00:26:45.390
<00:26:43.060>make <00:26:43.293>sure <00:26:43.526>service <00:26:43.760>doesn't <00:26:43.993>stop. <00:26:44.226>Okay? <00:26:44.460>Um,

385
00:26:45.900 --> 00:26:49.070
<00:26:45.900>this <00:26:46.027>doesn't <00:26:46.154>seem <00:26:46.281>to <00:26:46.409>apply <00:26:46.536>only <00:26:46.663>to <00:26:46.790>the <00:26:46.918>migrate <00:26:47.045>per <00:26:47.172>user <00:26:47.300>option.

386
00:26:52.110 --> 00:26:54.050
<00:26:52.110>I'm <00:26:52.310>sure <00:26:52.510>you'd <00:26:52.709>want <00:26:52.909>this <00:26:53.110>for <00:26:53.310>any <00:26:53.510>option.

387
00:26:59.000 --> 00:27:01.410
<00:26:59.000>Migrate <00:26:59.140>per <00:26:59.280>user. <00:26:59.420>Okay? <00:26:59.560>Still <00:26:59.700>much <00:26:59.840>to <00:26:59.980>do, <00:27:00.120>don't <00:27:00.260>risk <00:27:00.400>it.

388
00:27:03.110 --> 00:27:04.850
<00:27:03.110>Big <00:27:03.389>bang <00:27:03.669>is <00:27:03.949>scary. <00:27:04.229>Yes. <00:27:04.510>Uh

389
00:27:22.740 --> 00:27:27.380
<00:27:22.740>Hmm <00:27:22.847>Play <00:27:22.955>it <00:27:23.063>safe. <00:27:23.170>Put <00:27:23.278>here <00:27:23.386>an <00:27:23.493>argument <00:27:23.601>in <00:27:23.709>favor <00:27:23.816>of <00:27:23.924>migrating <00:27:24.032>per <00:27:24.140>user.

390
00:27:30.760 --> 00:27:35.530
<00:27:30.760>Okay? <00:27:30.915>Migrate <00:27:31.071>per <00:27:31.226>service <00:27:31.382>and <00:27:31.537>test <00:27:31.693>integration <00:27:31.848>between <00:27:32.004>them. <00:27:32.160>Okay?

391
00:27:39.040 --> 00:27:39.940
<00:27:39.040>Yes, <00:27:39.242>you <00:27:39.445>can <00:27:39.647>do <00:27:39.850>that.

392
00:27:43.700 --> 00:27:47.270
<00:27:43.700>Data <00:27:43.840>are <00:27:43.980>already <00:27:44.120>given, <00:27:44.260>can <00:27:44.400>be <00:27:44.540>used. <00:27:44.680>Yes, <00:27:44.820>it's <00:27:44.960>already <00:27:45.100>there.

393
00:27:47.270 --> 00:27:52.150
<00:27:47.270>This <00:27:47.370>is <00:27:47.470>true <00:27:47.570>in <00:27:47.670>principle, <00:27:47.770>we <00:27:47.870>can <00:27:47.970>just, <00:27:48.070>uh, <00:27:48.170>flip <00:27:48.270>the <00:27:48.370>switch <00:27:48.470>and <00:27:48.570>be <00:27:48.670>done.

394
00:28:03.800 --> 00:28:05.130
<00:28:03.800>Okay? <00:28:04.199>That's <00:28:04.598>another <00:28:04.997>idea.

395
00:28:05.270 --> 00:28:08.170
<00:28:05.270>Try <00:28:05.410>to <00:28:05.550>combine <00:28:05.690>option <00:28:05.830>one <00:28:05.970>and <00:28:06.110>two <00:28:06.250>group <00:28:06.389>customers <00:28:06.530>and <00:28:06.670>services.

396
00:28:12.820 --> 00:28:16.590
<00:28:12.820>Yeah. <00:28:13.169>Um, <00:28:13.520>just <00:28:13.870>from <00:28:14.220>sticky,

397
00:28:16.870 --> 00:28:17.830
<00:28:16.870>I <00:28:17.158>cannot <00:28:17.446>tell <00:28:17.734>uh,

398
00:28:19.460 --> 00:28:23.470
<00:28:19.460>how <00:28:19.635>you <00:28:19.810>think <00:28:19.985>you <00:28:20.160>would <00:28:20.335>accomplish, <00:28:20.510>uh, <00:28:20.685>this <00:28:20.860>grouping,

399
00:28:25.490 --> 00:28:27.470
<00:28:25.490>but <00:28:25.770>it's <00:28:26.050>an <00:28:26.330>interesting <00:28:26.610>idea. <00:28:26.890>Certainly

400
00:28:30.820 --> 00:28:34.680
<00:28:30.820>in <00:28:30.947>favor <00:28:31.074>of <00:28:31.201>migrating <00:28:31.329>per <00:28:31.456>service. <00:28:31.583>Time <00:28:31.710>pressure. <00:28:31.838>Better <00:28:31.965>be <00:28:32.092>fast. <00:28:32.220>Yes,

401
00:28:36.570 --> 00:28:40.860
<00:28:36.570>fast <00:28:36.745>migrate <00:28:36.919>per <00:28:37.095>user. <00:28:37.270>Carefully <00:28:37.445>pick <00:28:37.620>the <00:28:37.794>users. <00:28:37.970>Mm-hmm.

402
00:28:42.660 --> 00:28:47.020
<00:28:42.660>Interesting <00:28:42.860>thought <00:28:43.060>and <00:28:43.260>fine-grained <00:28:43.460>with <00:28:43.660>better <00:28:43.860>monitor <00:28:44.060>ability,

403
00:28:47.580 --> 00:28:49.500
<00:28:47.580>although <00:28:47.813>more <00:28:48.046>time <00:28:48.280>consuming <00:28:48.513>to <00:28:48.746>roll <00:28:48.980>out

404
00:28:51.660 --> 00:28:54.640
<00:28:51.660>for <00:28:51.835>the <00:28:52.010>migration <00:28:52.185>per <00:28:52.360>user. <00:28:52.535>Yes, <00:28:52.710>that's <00:28:52.885>certainly <00:28:53.060>true.

405
00:28:57.230 --> 00:29:01.490
<00:28:57.230>Big <00:28:57.370>bang <00:28:57.510>must <00:28:57.650>be <00:28:57.790>done <00:28:57.930>with <00:28:58.070>all <00:28:58.210>the <00:28:58.350>appropriate <00:28:58.490>testings. <00:28:58.630>Yes,

406
00:29:03.440 --> 00:29:05.020
<00:29:03.440>if <00:29:03.640>you <00:29:03.840>are <00:29:04.040>going <00:29:04.240>for <00:29:04.440>the <00:29:04.640>big <00:29:04.840>bang,

407
00:29:05.170 --> 00:29:08.780
<00:29:05.170>certainly <00:29:05.345>you <00:29:05.520>will <00:29:05.695>have <00:29:05.870>to <00:29:06.045>test <00:29:06.220>it <00:29:06.395>very <00:29:06.570>intensely.

408
00:29:11.240 --> 00:29:13.850
<00:29:11.240>Okay, <00:29:11.440>another <00:29:11.640>idea. <00:29:11.840>Migrate <00:29:12.040>per <00:29:12.240>service <00:29:12.440>and <00:29:12.640>user.

409
00:29:16.650 --> 00:29:17.483
Mm-hmm.

410
00:29:20.450 --> 00:29:23.190
<00:29:20.450>So <00:29:20.605>combine <00:29:20.761>the <00:29:20.916>risk <00:29:21.072>profiles <00:29:21.227>of <00:29:21.383>both <00:29:21.538>of <00:29:21.694>these <00:29:21.850>options.

411
00:29:29.370 --> 00:29:32.540
<00:29:29.370>Okay, <00:29:29.570>Margaret, <00:29:29.770>per <00:29:29.969>user, <00:29:30.169>someone <00:29:30.370>says <00:29:30.570>work <00:29:30.770>differently,

412
00:29:32.690 --> 00:29:37.210
<00:29:32.690>therefore <00:29:32.817>you <00:29:32.944>need <00:29:33.071>to <00:29:33.199>make <00:29:33.326>sure <00:29:33.453>it <00:29:33.580>work <00:29:33.708>in <00:29:33.835>all <00:29:33.962>of <00:29:34.090>them.

413
00:29:41.810 --> 00:29:42.230
Uh,

414
00:29:42.230 --> 00:29:47.110
<00:29:42.230>I <00:29:42.346>assume <00:29:42.463>you <00:29:42.580>mean <00:29:42.696>in <00:29:42.813>all <00:29:42.930>payment <00:29:43.046>service <00:29:43.163>providers <00:29:43.280>or <00:29:43.396>in <00:29:43.513>all <00:29:43.630>services,

415
00:29:50.110 --> 00:29:53.490
<00:29:50.110>ah, <00:29:50.250>services <00:29:50.389>work <00:29:50.530>differently. <00:29:50.669>I <00:29:50.810>didn't <00:29:50.949>see <00:29:51.090>that. <00:29:51.229>You <00:29:51.370>can <00:29:51.510>uh,

416
00:29:53.550 --> 00:29:58.280
<00:29:53.550>you <00:29:53.725>can <00:29:53.899>also <00:29:54.075>resize <00:29:54.250>the <00:29:54.425>stickies. <00:29:54.600>Don't <00:29:54.774>just, <00:29:54.950>uh,

417
00:29:58.280 --> 00:30:02.840
<00:29:58.280>making <00:29:58.396>this <00:29:58.513>bigger <00:29:58.629>so <00:29:58.746>the <00:29:58.863>text <00:29:58.980>fits. <00:29:59.096>Don't <00:29:59.213>feel <00:29:59.330>too <00:29:59.446>constrained <00:29:59.563>by <00:29:59.680>the,

418
00:30:03.100 --> 00:30:07.760
<00:30:03.100>uh, <00:30:03.240>lines <00:30:03.379>and <00:30:03.520>boxes <00:30:03.659>I <00:30:03.800>put <00:30:03.939>there. <00:30:04.080>Okay, <00:30:04.219>one <00:30:04.360>minute <00:30:04.500>left.

419
00:30:08.690 --> 00:30:09.950
<00:30:08.690>Do <00:30:08.916>we <00:30:09.143>get <00:30:09.370>some <00:30:09.597>more <00:30:09.824>ideas,

420
00:30:10.500 --> 00:30:14.230
<00:30:10.500>some <00:30:10.780>important <00:30:11.060>aspects <00:30:11.340>to <00:30:11.620>consider <00:30:11.900>questions?

421
00:30:33.500 --> 00:30:37.410
<00:30:33.500>Start <00:30:33.627>a <00:30:33.754>service <00:30:33.881>with <00:30:34.009>little <00:30:34.136>numbers <00:30:34.263>of <00:30:34.390>users <00:30:34.518>to <00:30:34.645>test <00:30:34.772>then <00:30:34.900>go.

422
00:30:38.730 --> 00:30:40.010
<00:30:38.730>Interesting <00:30:39.306>idea. <00:30:39.882>Yes.

423
00:30:56.510 --> 00:30:57.343
Okay.

424
00:31:02.690 --> 00:31:07.150
<00:31:02.690>So <00:31:02.790>the <00:31:02.890>vaults <00:31:02.990>seem <00:31:03.090>to <00:31:03.190>be <00:31:03.290>pretty <00:31:03.390>divided <00:31:03.490>between <00:31:03.590>option <00:31:03.690>one <00:31:03.790>and <00:31:03.890>option <00:31:03.990>two <00:31:04.090>times

425
00:31:07.330 --> 00:31:11.710
<00:31:07.330>up <00:31:07.504>and <00:31:07.679>only <00:31:07.855>one <00:31:08.030>vote <00:31:08.205>for <00:31:08.379>the <00:31:08.554>big <00:31:08.730>bang.

426
00:31:12.530 --> 00:31:13.363
<00:31:12.530>Yes. <00:31:13.279>Uh,

427
00:31:13.850 --> 00:31:18.750
<00:31:13.850>it <00:31:13.990>really <00:31:14.129>is <00:31:14.270>scary <00:31:14.409>and <00:31:14.550>requires <00:31:14.689>appropriate <00:31:14.830>testing <00:31:14.969>and <00:31:15.110>given <00:31:15.250>what

428
00:31:18.750 --> 00:31:21.950
<00:31:18.750>I <00:31:18.890>told <00:31:19.030>you <00:31:19.170>about <00:31:19.310>testing, <00:31:19.450>hmm, <00:31:19.590>this <00:31:19.730>doesn't <00:31:19.870>seem <00:31:20.010>too <00:31:20.150>probable.

429
00:31:22.570 --> 00:31:26.430
<00:31:22.570>So <00:31:22.669>to <00:31:22.770>see <00:31:22.870>what <00:31:22.970>we <00:31:23.070>actually <00:31:23.169>did, <00:31:23.270>let <00:31:23.370>us <00:31:23.470>switch <00:31:23.570>back <00:31:23.669>to <00:31:23.770>the <00:31:23.870>presentation <00:31:23.970>again,

430
00:31:26.930 --> 00:31:29.230
<00:31:26.930>but <00:31:27.210>please <00:31:27.490>keep <00:31:27.770>the <00:31:28.050>board <00:31:28.330>open

431
00:31:31.760 --> 00:31:36.700
<00:31:31.760>and <00:31:31.860>we'll <00:31:31.960>take <00:31:32.060>a <00:31:32.160>look <00:31:32.260>at <00:31:32.360>our <00:31:32.460>considerations <00:31:32.560>and <00:31:32.660>our <00:31:32.760>solution <00:31:32.860>as <00:31:32.960>to <00:31:33.060>the <00:31:33.160>key

432
00:31:36.900 --> 00:31:40.900
<00:31:36.900>questions. <00:31:37.016>We <00:31:37.133>answer <00:31:37.250>them <00:31:37.366>for <00:31:37.483>ourselves <00:31:37.600>as <00:31:37.716>follows, <00:31:37.833>what <00:31:37.950>do <00:31:38.066>we <00:31:38.183>already <00:31:38.300>have?

433
00:31:40.930 --> 00:31:44.100
<00:31:40.930>Well, <00:31:41.057>we <00:31:41.184>have <00:31:41.311>a <00:31:41.439>working <00:31:41.566>method <00:31:41.693>to <00:31:41.820>switch <00:31:41.948>the <00:31:42.075>PSP <00:31:42.202>per <00:31:42.330>service.

434
00:31:44.880 --> 00:31:48.940
<00:31:44.880>We <00:31:44.980>have <00:31:45.080>a <00:31:45.180>way <00:31:45.280>of <00:31:45.380>dealing <00:31:45.480>with <00:31:45.580>missing <00:31:45.680>CIPA <00:31:45.780>mandates <00:31:45.880>when <00:31:45.980>users <00:31:46.080>try <00:31:46.180>to <00:31:46.280>buy

435
00:31:48.940 --> 00:31:53.100
<00:31:48.940>something <00:31:49.047>and <00:31:49.155>we <00:31:49.263>have <00:31:49.370>good <00:31:49.478>monitoring <00:31:49.586>that <00:31:49.693>lets <00:31:49.801>us <00:31:49.909>observe <00:31:50.016>what <00:31:50.124>is <00:31:50.232>happening <00:31:50.340>in

436
00:31:53.100 --> 00:31:57.270
<00:31:53.100>production. <00:31:53.255>What <00:31:53.411>is <00:31:53.566>the <00:31:53.722>impact <00:31:53.877>of <00:31:54.033>the <00:31:54.188>migration <00:31:54.344>on <00:31:54.500>customers?

437
00:31:58.100 --> 00:32:00.310
<00:31:58.100>They <00:31:58.300>need <00:31:58.500>to <00:31:58.699>grant <00:31:58.899>a <00:31:59.100>new <00:31:59.300>CIPA <00:31:59.500>mandate.

438
00:32:00.560 --> 00:32:04.470
<00:32:00.560>There <00:32:00.700>is <00:32:00.840>no <00:32:00.980>way <00:32:01.120>around <00:32:01.260>this <00:32:01.399>due <00:32:01.540>to <00:32:01.679>sale <00:32:01.820>of <00:32:01.960>receivables.

439
00:32:04.470 --> 00:32:08.070
<00:32:04.470>The <00:32:04.577>psps <00:32:04.685>are <00:32:04.793>the <00:32:04.900>ones <00:32:05.008>who <00:32:05.116>decide <00:32:05.223>on <00:32:05.331>the <00:32:05.439>credit <00:32:05.546>worthiness <00:32:05.654>of <00:32:05.762>the <00:32:05.870>customer.

440
00:32:08.170 --> 00:32:12.150
<00:32:08.170>So <00:32:08.252>a <00:32:08.334>customer <00:32:08.417>who <00:32:08.499>has <00:32:08.581>been <00:32:08.664>accepted <00:32:08.746>by <00:32:08.828>the <00:32:08.911>old <00:32:08.993>P <00:32:09.075>S <00:32:09.158>P <00:32:09.240>may <00:32:09.322>be <00:32:09.405>rejected <00:32:09.487>by <00:32:09.570>NovaNET

441
00:32:12.150 --> 00:32:15.670
<00:32:12.150>and <00:32:12.290>vice <00:32:12.430>versa. <00:32:12.570>So <00:32:12.710>if <00:32:12.850>we <00:32:12.990>were <00:32:13.130>to <00:32:13.270>switch, <00:32:13.410>for <00:32:13.550>example,

442
00:32:15.670 --> 00:32:20.150
<00:32:15.670>handy <00:32:15.786>parking <00:32:15.903>to <00:32:16.020>NovaNET <00:32:16.136>first <00:32:16.253>a <00:32:16.370>single <00:32:16.486>customer <00:32:16.603>parking <00:32:16.720>their <00:32:16.836>car <00:32:16.953>and <00:32:17.070>then

443
00:32:20.150 --> 00:32:24.190
<00:32:20.150>renting <00:32:20.257>e <00:32:20.365>scooters <00:32:20.473>would <00:32:20.580>be <00:32:20.688>processed <00:32:20.796>by <00:32:20.903>two <00:32:21.011>different <00:32:21.119>psps <00:32:21.226>and <00:32:21.334>could <00:32:21.442>be <00:32:21.550>treated

444
00:32:24.190 --> 00:32:25.990
<00:32:24.190>differently <00:32:24.890>causing <00:32:25.590>confusion.

445
00:32:27.830 --> 00:32:32.520
<00:32:27.830>They <00:32:27.929>were <00:32:28.030>after <00:32:28.129>all <00:32:28.230>paying <00:32:28.330>with <00:32:28.429>the <00:32:28.530>same <00:32:28.629>means <00:32:28.730>of <00:32:28.830>payment <00:32:28.929>via <00:32:29.030>the <00:32:29.129>M <00:32:29.230>login.

446
00:32:32.860 --> 00:32:35.840
<00:32:32.860>Why <00:32:33.015>would <00:32:33.171>they <00:32:33.326>be <00:32:33.482>rejected <00:32:33.637>in <00:32:33.793>one <00:32:33.948>case <00:32:34.104>and <00:32:34.260>uh,

447
00:32:36.520 --> 00:32:41.060
<00:32:36.520>accepted <00:32:36.660>in <00:32:36.800>the <00:32:36.940>other <00:32:37.080>case <00:32:37.220>totally <00:32:37.360>intransparent <00:32:37.500>from <00:32:37.639>a <00:32:37.780>customer <00:32:37.920>perspective.

448
00:32:41.760 --> 00:32:45.580
<00:32:41.760>It <00:32:41.847>is <00:32:41.935>also <00:32:42.022>not <00:32:42.110>clear <00:32:42.197>which <00:32:42.285>s <00:32:42.372>p <00:32:42.460>r <00:32:42.547>mandate <00:32:42.635>we <00:32:42.722>should <00:32:42.810>to <00:32:42.897>acquire <00:32:42.985>when <00:32:43.072>entering <00:32:43.160>new

449
00:32:45.580 --> 00:32:49.180
<00:32:45.580>bank <00:32:45.735>account. <00:32:45.891>The <00:32:46.046>old <00:32:46.202>one, <00:32:46.357>the <00:32:46.513>new <00:32:46.668>one, <00:32:46.824>neither <00:32:46.980>both.

450
00:32:49.910 --> 00:32:52.460
<00:32:49.910>There <00:32:50.050>are <00:32:50.190>arguments <00:32:50.330>to <00:32:50.470>be <00:32:50.610>made <00:32:50.750>for <00:32:50.890>and <00:32:51.030>against <00:32:51.170>each <00:32:51.310>choice.

451
00:32:54.330 --> 00:32:57.340
<00:32:54.330>What <00:32:54.485>is <00:32:54.641>the <00:32:54.796>impact <00:32:54.952>of <00:32:55.107>the <00:32:55.263>migration <00:32:55.418>on <00:32:55.574>our <00:32:55.730>services?

452
00:32:58.530 --> 00:33:02.150
<00:32:58.530>And <00:32:58.617>there <00:32:58.705>is <00:32:58.792>a <00:32:58.879>cost <00:32:58.967>associated <00:32:59.055>with <00:32:59.142>the <00:32:59.230>user's <00:32:59.317>registration <00:32:59.405>at <00:32:59.492>the <00:32:59.580>P <00:32:59.667>SS <00:32:59.754>p <00:32:59.842>and <00:32:59.930>we

453
00:33:02.150 --> 00:33:05.510
<00:33:02.150>don't <00:33:02.250>want <00:33:02.350>to <00:33:02.450>incur <00:33:02.550>costs <00:33:02.650>for <00:33:02.750>every <00:33:02.850>tourist <00:33:02.950>who <00:33:03.050>has <00:33:03.150>ever <00:33:03.250>bought <00:33:03.350>a <00:33:03.450>subway <00:33:03.550>ticket

454
00:33:05.850 --> 00:33:07.510
<00:33:05.850>but <00:33:06.129>will <00:33:06.409>never <00:33:06.689>visit <00:33:06.969>Munich <00:33:07.250>again.

455
00:33:09.180 --> 00:33:12.150
<00:33:09.180>Then <00:33:09.307>there <00:33:09.434>is <00:33:09.561>the <00:33:09.689>bike <00:33:09.816>sharing <00:33:09.943>service <00:33:10.070>with <00:33:10.198>its <00:33:10.325>monthly <00:33:10.452>billing <00:33:10.580>cycle.

456
00:33:12.520 --> 00:33:16.230
<00:33:12.520>While <00:33:12.636>there <00:33:12.753>is <00:33:12.870>a <00:33:12.986>time <00:33:13.103>gap <00:33:13.220>between <00:33:13.336>payment <00:33:13.453>authorization <00:33:13.570>and <00:33:13.686>capture <00:33:13.803>for <00:33:13.920>every

457
00:33:16.230 --> 00:33:17.910
<00:33:16.230>service <00:33:16.510>for <00:33:16.790>a <00:33:17.070>bike <00:33:17.350>sharing <00:33:17.630>service,

458
00:33:18.020 --> 00:33:22.660
<00:33:18.020>this <00:33:18.160>is <00:33:18.300>especially <00:33:18.440>large <00:33:18.580>fees <00:33:18.720>for <00:33:18.860>bike <00:33:19.000>rentals <00:33:19.139>authorized <00:33:19.280>in <00:33:19.420>January,

459
00:33:22.760 --> 00:33:25.460
<00:33:22.760>but <00:33:22.860>the <00:33:22.960>O <00:33:23.060>P <00:33:23.160>S <00:33:23.260>P <00:33:23.360>are <00:33:23.460>going <00:33:23.560>to <00:33:23.660>be <00:33:23.760>captured <00:33:23.860>in <00:33:23.960>middle <00:33:24.060>of <00:33:24.160>February,

460
00:33:25.590 --> 00:33:28.220
<00:33:25.590>right <00:33:25.730>when <00:33:25.870>the <00:33:26.010>migration <00:33:26.149>is <00:33:26.290>expected <00:33:26.429>to <00:33:26.570>be <00:33:26.709>in <00:33:26.850>full <00:33:26.990>swing

461
00:33:29.750 --> 00:33:33.760
<00:33:29.750>fees <00:33:29.866>for <00:33:29.983>bike <00:33:30.100>rentals <00:33:30.216>authorized <00:33:30.333>in <00:33:30.450>February <00:33:30.566>are <00:33:30.683>going <00:33:30.800>to <00:33:30.916>be <00:33:31.033>captured <00:33:31.150>in

462
00:33:33.760 --> 00:33:37.240
<00:33:33.760>mid-March, <00:33:33.867>which <00:33:33.975>is <00:33:34.083>after <00:33:34.190>the <00:33:34.298>contract <00:33:34.406>with <00:33:34.513>the <00:33:34.621>O <00:33:34.729>P <00:33:34.836>S <00:33:34.944>P <00:33:35.052>has <00:33:35.160>expired.

463
00:33:37.590 --> 00:33:41.880
<00:33:37.590>Somehow <00:33:37.730>we'll <00:33:37.870>have <00:33:38.010>to <00:33:38.149>deal <00:33:38.290>with <00:33:38.429>this. <00:33:38.570>And <00:33:38.709>the <00:33:38.850>last <00:33:38.990>question,

464
00:33:42.020 --> 00:33:44.960
<00:33:42.020>how <00:33:42.253>do <00:33:42.486>we <00:33:42.720>dose <00:33:42.953>the <00:33:43.186>risk? <00:33:43.420>Well,

465
00:33:45.060 --> 00:33:47.560
<00:33:45.060>we <00:33:45.235>know <00:33:45.409>the <00:33:45.585>rough <00:33:45.760>numbers <00:33:45.935>of <00:33:46.110>users <00:33:46.284>per <00:33:46.460>service.

466
00:33:48.350 --> 00:33:51.720
<00:33:48.350>This <00:33:48.443>would <00:33:48.536>determine <00:33:48.629>the <00:33:48.723>step <00:33:48.816>size <00:33:48.909>we <00:33:49.003>would <00:33:49.096>have <00:33:49.189>if <00:33:49.283>we <00:33:49.376>were <00:33:49.469>to <00:33:49.563>rely <00:33:49.656>on <00:33:49.750>the

467
00:33:52.040 --> 00:33:56.880
<00:33:52.040>existing <00:33:52.180>routing <00:33:52.320>per <00:33:52.460>service. <00:33:52.600>So <00:33:52.740>switching <00:33:52.879>a <00:33:53.020>small <00:33:53.159>service <00:33:53.300>and <00:33:53.440>uh,

468
00:33:56.880 --> 00:34:01.720
<00:33:56.880>to <00:33:57.035>test <00:33:57.191>and <00:33:57.346>then <00:33:57.502>the <00:33:57.657>others <00:33:57.813>might <00:33:57.968>be <00:33:58.124>feasible. <00:33:58.280>But,

469
00:34:01.820 --> 00:34:03.120
<00:34:01.820>uh, <00:34:02.210>the <00:34:02.600>service, <00:34:02.989>uh,

470
00:34:03.220 --> 00:34:07.680
<00:34:03.220>number <00:34:03.313>of <00:34:03.406>users <00:34:03.500>per <00:34:03.593>service <00:34:03.686>is <00:34:03.780>not <00:34:03.873>something <00:34:03.966>we <00:34:04.060>can <00:34:04.153>control <00:34:04.246>and <00:34:04.340>we <00:34:04.433>want <00:34:04.526>to <00:34:04.620>ramp

471
00:34:07.680 --> 00:34:11.480
<00:34:07.680>up <00:34:07.780>slowly <00:34:07.880>in <00:34:07.980>the <00:34:08.080>beginning <00:34:08.179>so <00:34:08.280>we <00:34:08.380>can <00:34:08.480>monitor <00:34:08.580>migration <00:34:08.679>and <00:34:08.780>fix <00:34:08.880>issues <00:34:08.980>as <00:34:09.080>they

472
00:34:11.490 --> 00:34:15.730
<00:34:11.489>occur <00:34:11.645>before <00:34:11.801>they <00:34:11.956>become <00:34:12.112>larger <00:34:12.267>problems. <00:34:12.423>So <00:34:12.578>in <00:34:12.734>the <00:34:12.889>end,

473
00:34:15.830 --> 00:34:19.410
<00:34:15.830>we <00:34:15.937>decided <00:34:16.045>to <00:34:16.153>ditch <00:34:16.260>our <00:34:16.368>routing <00:34:16.476>per <00:34:16.583>service <00:34:16.691>and <00:34:16.799>to <00:34:16.906>implement <00:34:17.014>routing <00:34:17.122>per <00:34:17.230>user.

474
00:34:19.410 --> 00:34:20.243
Instead,

475
00:34:21.000 --> 00:34:24.970
<00:34:21.000>this <00:34:21.093>allowed <00:34:21.186>us <00:34:21.280>to <00:34:21.373>switch <00:34:21.466>over <00:34:21.560>users <00:34:21.653>one <00:34:21.746>by <00:34:21.840>one <00:34:21.933>in <00:34:22.026>the <00:34:22.120>beginning <00:34:22.213>and <00:34:22.306>in <00:34:22.400>batches

476
00:34:24.970 --> 00:34:25.310
later.

477
00:34:25.310 --> 00:34:29.730
<00:34:25.310>And <00:34:25.397>so <00:34:25.485>ramp <00:34:25.572>up <00:34:25.659>at <00:34:25.747>a <00:34:25.835>rate <00:34:25.922>at <00:34:26.009>which <00:34:26.097>you <00:34:26.185>felt <00:34:26.272>comfortable <00:34:26.360>and <00:34:26.447>it <00:34:26.534>was <00:34:26.622>really <00:34:26.710>not

478
00:34:29.730 --> 00:34:30.563
<00:34:29.730>more <00:34:29.979>than <00:34:30.229>a <00:34:30.479>switch.

479
00:34:31.670 --> 00:34:35.090
<00:34:31.670>The <00:34:31.786>real <00:34:31.903>migration <00:34:32.020>and <00:34:32.136>registration <00:34:32.253>of <00:34:32.370>a <00:34:32.486>customer <00:34:32.603>with <00:34:32.720>the <00:34:32.836>new <00:34:32.953>payment <00:34:33.070>service

480
00:34:35.370 --> 00:34:38.450
<00:34:35.370>provider <00:34:35.497>would <00:34:35.624>happen <00:34:35.751>when <00:34:35.879>the <00:34:36.006>customer <00:34:36.133>actually <00:34:36.260>tried <00:34:36.388>to <00:34:36.515>authorize <00:34:36.642>a <00:34:36.770>payment

481
00:34:38.460 --> 00:34:41.090
<00:34:38.460>after <00:34:38.740>being <00:34:39.020>switched <00:34:39.300>over <00:34:39.580>this <00:34:39.860>way,

482
00:34:41.110 --> 00:34:44.250
<00:34:41.110>we <00:34:41.237>avoided <00:34:41.364>the <00:34:41.491>cost <00:34:41.619>of <00:34:41.746>registering <00:34:41.873>customers <00:34:42.000>we <00:34:42.128>would <00:34:42.255>never <00:34:42.382>see <00:34:42.510>again.

483
00:34:45.790 --> 00:34:49.290
<00:34:45.790>And <00:34:45.889>there <00:34:45.989>was <00:34:46.090>one <00:34:46.190>other <00:34:46.290>thing <00:34:46.389>we <00:34:46.489>did <00:34:46.590>to <00:34:46.690>avoid <00:34:46.790>problems <00:34:46.889>with <00:34:46.989>the <00:34:47.090>monthly <00:34:47.190>billing

484
00:34:49.310 --> 00:34:50.450
<00:34:49.310>by <00:34:49.566>the <00:34:49.822>bike <00:34:50.079>sharing <00:34:50.335>service.

485
00:34:50.590 --> 00:34:55.530
<00:34:50.590>We <00:34:50.697>decided <00:34:50.805>to <00:34:50.913>migrate <00:34:51.020>each <00:34:51.128>customer <00:34:51.236>renting <00:34:51.343>a <00:34:51.451>bike <00:34:51.559>automatically <00:34:51.666>and <00:34:51.774>have <00:34:51.882>s <00:34:51.990>by

486
00:34:55.530 --> 00:34:58.610
<00:34:55.530>the <00:34:55.637>bike <00:34:55.745>sharing <00:34:55.853>service <00:34:55.960>in <00:34:56.068>February <00:34:56.176>be <00:34:56.283>processed <00:34:56.391>by <00:34:56.499>the <00:34:56.606>old <00:34:56.714>P <00:34:56.822>SS <00:34:56.930>p.

487
00:34:59.880 --> 00:35:03.170
<00:34:59.880>This <00:34:59.996>auto <00:35:00.113>migration <00:35:00.230>meant <00:35:00.346>we <00:35:00.463>did <00:35:00.580>not <00:35:00.696>have <00:35:00.813>the <00:35:00.930>ramp <00:35:01.046>up <00:35:01.163>entirely <00:35:01.280>under,

488
00:35:03.300 --> 00:35:07.850
<00:35:03.300>under <00:35:03.407>our <00:35:03.515>control <00:35:03.623>after <00:35:03.730>all, <00:35:03.838>but <00:35:03.946>Munich <00:35:04.053>at <00:35:04.161>the <00:35:04.269>beginning <00:35:04.376>of <00:35:04.484>February <00:35:04.592>is <00:35:04.700>cold,

489
00:35:08.550 --> 00:35:12.130
<00:35:08.550>so <00:35:08.657>we <00:35:08.765>expected <00:35:08.873>there <00:35:08.980>would <00:35:09.088>not <00:35:09.196>be <00:35:09.303>that <00:35:09.411>many <00:35:09.519>cyclists <00:35:09.626>around <00:35:09.734>and <00:35:09.842>decided <00:35:09.950>to

490
00:35:12.130 --> 00:35:14.810
<00:35:12.130>accept <00:35:12.305>this <00:35:12.480>additional <00:35:12.655>organic <00:35:12.830>growth <00:35:13.005>of <00:35:13.180>no <00:35:13.355>net <00:35:13.530>users.

491
00:35:16.240 --> 00:35:20.930
<00:35:16.240>Note <00:35:16.367>that <00:35:16.494>auto <00:35:16.621>migrating <00:35:16.749>the <00:35:16.876>cyclist <00:35:17.003>is <00:35:17.130>not <00:35:17.258>the <00:35:17.385>same <00:35:17.512>as <00:35:17.640>switching

492
00:35:21.230 --> 00:35:26.130
<00:35:21.230>the <00:35:21.323>bike <00:35:21.416>sharing <00:35:21.510>service <00:35:21.603>from <00:35:21.696>the <00:35:21.790>O <00:35:21.883>P <00:35:21.976>S <00:35:22.070>P <00:35:22.163>to <00:35:22.256>no <00:35:22.350>net <00:35:22.443>because <00:35:22.536>if <00:35:22.630>you

493
00:35:26.130 --> 00:35:30.300
<00:35:26.130>were <00:35:26.246>to <00:35:26.363>switch <00:35:26.480>the <00:35:26.596>bike <00:35:26.713>sharing <00:35:26.830>service <00:35:26.946>bike <00:35:27.063>rentals <00:35:27.180>would <00:35:27.296>be <00:35:27.413>processed <00:35:27.530>by

494
00:35:30.300 --> 00:35:35.300
<00:35:30.300>NovaNET. <00:35:30.427>But <00:35:30.554>for <00:35:30.681>example, <00:35:30.809>uh, <00:35:30.936>if <00:35:31.063>the <00:35:31.190>user <00:35:31.318>used <00:35:31.445>Sandy <00:35:31.572>parking <00:35:31.700>later,

495
00:35:35.650 --> 00:35:37.640
<00:35:35.650>they <00:35:35.766>would <00:35:35.883>still <00:35:36.000>be <00:35:36.116>processed <00:35:36.233>by <00:35:36.350>the, <00:35:36.466>by <00:35:36.583>the <00:35:36.700>O <00:35:36.816>P <00:35:36.933>S <00:35:37.050>P,

496
00:35:37.640 --> 00:35:39.240
<00:35:37.640>whereas <00:35:37.990>with <00:35:38.339>the <00:35:38.690>auto <00:35:39.040>migration,

497
00:35:39.380 --> 00:35:44.320
<00:35:39.380>we <00:35:39.535>migrate <00:35:39.691>the <00:35:39.846>user <00:35:40.002>when <00:35:40.157>they <00:35:40.313>rent <00:35:40.468>their <00:35:40.624>bike <00:35:40.780>and

498
00:35:44.380 --> 00:35:46.000
<00:35:44.380>if <00:35:44.730>they <00:35:45.080>park <00:35:45.430>later <00:35:45.780>on,

499
00:35:46.730 --> 00:35:51.580
<00:35:46.730>they <00:35:46.846>will <00:35:46.963>then <00:35:47.080>also <00:35:47.196>be <00:35:47.313>switched <00:35:47.430>to <00:35:47.546>normal <00:35:47.663>net <00:35:47.780>for <00:35:47.896>handy <00:35:48.013>parking <00:35:48.130>because

500
00:35:51.580 --> 00:35:56.260
<00:35:51.580>the <00:35:51.707>user <00:35:51.834>has <00:35:51.961>been <00:35:52.089>switched <00:35:52.216>not <00:35:52.343>to <00:35:52.470>service. <00:35:52.598>What <00:35:52.725>this <00:35:52.852>means, <00:35:52.980>however,

501
00:35:57.280 --> 00:35:59.900
<00:35:57.280>is <00:35:57.480>that <00:35:57.680>we <00:35:57.880>now <00:35:58.080>have <00:35:58.280>non-trivial <00:35:58.480>migration <00:35:58.680>logic,

502
00:35:59.910 --> 00:36:01.300
<00:35:59.910>which <00:36:00.160>will <00:36:00.410>need <00:36:00.660>to <00:36:00.910>live <00:36:01.161>somewhere.

503
00:36:02.200 --> 00:36:05.620
<00:36:02.200>The <00:36:02.327>existing <00:36:02.454>implementation <00:36:02.581>was <00:36:02.709>biased <00:36:02.836>thought <00:36:02.963>treating <00:36:03.090>P <00:36:03.218>ss <00:36:03.345>p <00:36:03.472>selection <00:36:03.600>as

504
00:36:05.900 --> 00:36:08.380
<00:36:05.900>configuration <00:36:06.100>and <00:36:06.300>had <00:36:06.500>externalized <00:36:06.700>it <00:36:06.900>in <00:36:07.100>the <00:36:07.300>database.

505
00:36:09.260 --> 00:36:13.240
<00:36:09.260>But <00:36:09.360>things <00:36:09.460>like <00:36:09.560>automatically <00:36:09.660>changing <00:36:09.760>the <00:36:09.860>P <00:36:09.960>S <00:36:10.060>P <00:36:10.160>used <00:36:10.260>by <00:36:10.360>a <00:36:10.460>customer <00:36:10.560>no <00:36:10.660>longer

506
00:36:13.270 --> 00:36:16.680
<00:36:13.270>fits <00:36:13.425>neatly <00:36:13.581>into <00:36:13.736>the <00:36:13.892>database <00:36:14.047>table. <00:36:14.203>On <00:36:14.358>the <00:36:14.514>other <00:36:14.670>hand,

507
00:36:16.760 --> 00:36:20.160
<00:36:16.760>a <00:36:16.876>mapping <00:36:16.993>of <00:36:17.110>users <00:36:17.226>to <00:36:17.343>psps <00:36:17.460>fits <00:36:17.576>very <00:36:17.693>well <00:36:17.810>into <00:36:17.926>a <00:36:18.043>database <00:36:18.160>table.

508
00:36:20.740 --> 00:36:24.720
<00:36:20.740>So <00:36:20.847>we <00:36:20.955>did <00:36:21.063>two <00:36:21.170>things. <00:36:21.278>We <00:36:21.386>put <00:36:21.493>the <00:36:21.601>main <00:36:21.709>migration <00:36:21.816>logic <00:36:21.924>in <00:36:22.032>the <00:36:22.140>code.

509
00:36:25.030 --> 00:36:29.920
<00:36:25.030>This <00:36:25.117>is <00:36:25.205>how <00:36:25.292>we <00:36:25.380>select <00:36:25.467>the <00:36:25.555>P <00:36:25.642>S <00:36:25.730>P <00:36:25.817>for <00:36:25.905>a <00:36:25.992>capture <00:36:26.080>request <00:36:26.167>in <00:36:26.255>the <00:36:26.342>first <00:36:26.430>line

510
00:36:29.920 --> 00:36:34.560
<00:36:29.920>in <00:36:29.993>the, <00:36:30.067>if <00:36:30.141>you <00:36:30.214>can <00:36:30.288>see <00:36:30.362>how <00:36:30.435>we <00:36:30.509>use <00:36:30.583>the <00:36:30.656>old <00:36:30.730>P <00:36:30.804>S <00:36:30.877>P <00:36:30.951>for <00:36:31.025>our <00:36:31.098>bike <00:36:31.172>sharing <00:36:31.246>service <00:36:31.320>for

511
00:36:34.560 --> 00:36:35.440
<00:36:34.560>Captures <00:36:34.956>in <00:36:35.352>February,

512
00:36:36.320 --> 00:36:41.120
<00:36:36.320>M <00:36:36.436>V <00:36:36.553>G <00:36:36.670>is <00:36:36.786>the <00:36:36.903>name <00:36:37.020>of <00:36:37.136>our <00:36:37.253>bike <00:36:37.370>sharing <00:36:37.486>service <00:36:37.603>and <00:36:37.720>uh,

513
00:36:41.440 --> 00:36:42.760
<00:36:41.440>February <00:36:41.737>is <00:36:42.034>before <00:36:42.331>March <00:36:42.628>1st.

514
00:36:43.500 --> 00:36:46.560
<00:36:43.500>So <00:36:43.616>this <00:36:43.733>is <00:36:43.850>the <00:36:43.966>logic <00:36:44.083>and <00:36:44.200>if <00:36:44.316>it's <00:36:44.433>not <00:36:44.550>a <00:36:44.666>bike <00:36:44.783>sharing <00:36:44.900>capture,

515
00:36:46.660 --> 00:36:50.240
<00:36:46.660>we <00:36:46.753>ask <00:36:46.846>the <00:36:46.940>payment <00:36:47.033>service <00:36:47.126>provider <00:36:47.220>source <00:36:47.313>to <00:36:47.406>read <00:36:47.500>the <00:36:47.593>P <00:36:47.686>S <00:36:47.779>P <00:36:47.873>for <00:36:47.966>the <00:36:48.060>user.

516
00:36:50.240 --> 00:36:52.240
<00:36:50.240>From <00:36:50.520>a <00:36:50.799>database <00:36:51.080>table <00:36:51.359>like <00:36:51.640>this,

517
00:36:53.960 --> 00:36:55.410
<00:36:53.960>this <00:36:54.177>is <00:36:54.395>what <00:36:54.612>we <00:36:54.830>came <00:36:55.047>up <00:36:55.265>with.

518
00:36:56.690 --> 00:37:00.150
<00:36:56.690>But <00:36:56.830>isn't <00:36:56.970>it <00:36:57.110>risky <00:36:57.250>cementing <00:36:57.390>logic <00:36:57.530>like <00:36:57.670>this <00:36:57.810>in <00:36:57.950>the <00:36:58.090>code?

519
00:37:00.460 --> 00:37:01.870
<00:37:00.460>What <00:37:00.671>if <00:37:00.883>we <00:37:01.094>need <00:37:01.306>to <00:37:01.517>change <00:37:01.729>anything?

520
00:37:03.090 --> 00:37:06.550
<00:37:03.090>We <00:37:03.190>did <00:37:03.290>not <00:37:03.390>consider <00:37:03.490>this <00:37:03.590>a <00:37:03.690>problem <00:37:03.790>because <00:37:03.890>we <00:37:03.990>work <00:37:04.090>hard <00:37:04.190>to <00:37:04.290>always <00:37:04.390>keep <00:37:04.490>the

521
00:37:06.550 --> 00:37:08.110
<00:37:06.550>payment <00:37:06.830>component <00:37:07.110>in <00:37:07.390>a <00:37:07.670>releasable <00:37:07.950>state.

522
00:37:08.820 --> 00:37:12.430
<00:37:08.820>This <00:37:08.920>means <00:37:09.020>we <00:37:09.120>don't <00:37:09.220>tolerate <00:37:09.320>a <00:37:09.420>broken <00:37:09.520>main <00:37:09.620>branch <00:37:09.720>and <00:37:09.820>our <00:37:09.920>tests <00:37:10.020>are <00:37:10.120>good <00:37:10.220>enough

523
00:37:12.430 --> 00:37:16.060
<00:37:12.430>to <00:37:12.629>protect <00:37:12.830>us <00:37:13.029>from <00:37:13.230>regressions <00:37:13.430>our <00:37:13.629>automated <00:37:13.830>tests,

524
00:37:16.580 --> 00:37:20.260
<00:37:16.580>I <00:37:16.735>should <00:37:16.891>add <00:37:17.046>because <00:37:17.202>almost <00:37:17.357>all <00:37:17.513>our <00:37:17.668>tests <00:37:17.824>are <00:37:17.980>automated

525
00:37:21.600 --> 00:37:23.780
<00:37:21.600>and <00:37:21.833>builds <00:37:22.066>tests <00:37:22.299>and <00:37:22.533>deployments <00:37:22.766>are <00:37:23.000>quick.

526
00:37:24.800 --> 00:37:26.420
<00:37:24.800>So <00:37:24.975>even <00:37:25.150>if <00:37:25.325>we <00:37:25.500>need <00:37:25.675>to <00:37:25.850>change <00:37:26.025>the <00:37:26.200>code,

527
00:37:26.420 --> 00:37:28.420
<00:37:26.420>we <00:37:26.595>can <00:37:26.770>do <00:37:26.945>so <00:37:27.120>quickly <00:37:27.295>and <00:37:27.470>with <00:37:27.645>high <00:37:27.820>confidence.

528
00:37:30.310 --> 00:37:34.520
<00:37:30.310>Fast <00:37:30.426>forward <00:37:30.543>to <00:37:30.660>the <00:37:30.776>beginning <00:37:30.893>of <00:37:31.009>the <00:37:31.126>new <00:37:31.243>year <00:37:31.360>after <00:37:31.476>the <00:37:31.593>Christmas <00:37:31.710>holidays.

529
00:37:34.900 --> 00:37:36.880
<00:37:34.900>We <00:37:35.040>are <00:37:35.180>not <00:37:35.320>as <00:37:35.460>far <00:37:35.600>as <00:37:35.740>long <00:37:35.880>as <00:37:36.020>we <00:37:36.160>would <00:37:36.300>like.

530
00:37:37.100 --> 00:37:40.840
<00:37:37.100>We <00:37:37.255>have <00:37:37.411>been <00:37:37.566>prioritizing <00:37:37.722>customer <00:37:37.877>visible <00:37:38.033>processes <00:37:38.188>over <00:37:38.344>background <00:37:38.500>processes.

531
00:37:41.750 --> 00:37:44.800
<00:37:41.750>What <00:37:41.890>this <00:37:42.030>means <00:37:42.170>in <00:37:42.310>practice <00:37:42.450>is <00:37:42.590>we <00:37:42.730>have <00:37:42.870>been <00:37:43.010>prioritizing, <00:37:43.150>um,

532
00:37:46.060 --> 00:37:50.520
<00:37:46.060>the <00:37:46.259>registration <00:37:46.460>of <00:37:46.660>new <00:37:46.860>CIPA <00:37:47.060>bank <00:37:47.259>accounts <00:37:47.460>and

533
00:37:51.020 --> 00:37:54.480
<00:37:51.020>the <00:37:51.220>authorization <00:37:51.420>of <00:37:51.620>payments <00:37:51.820>and <00:37:52.020>not <00:37:52.220>the <00:37:52.420>capture,

534
00:37:54.530 --> 00:37:56.360
<00:37:54.530>which <00:37:54.763>happens <00:37:54.996>later <00:37:55.230>on <00:37:55.463>in <00:37:55.696>the <00:37:55.930>background.

535
00:37:57.580 --> 00:38:00.080
<00:37:57.580>We <00:37:57.755>are <00:37:57.930>still <00:37:58.105>going <00:37:58.279>to <00:37:58.455>test <00:37:58.630>migration <00:37:58.805>in <00:37:58.980>mid-January,

536
00:38:00.500 --> 00:38:04.360
<00:38:00.500>but <00:38:00.600>we <00:38:00.700>expect <00:38:00.800>to <00:38:00.900>keep <00:38:01.000>developing <00:38:01.100>features <00:38:01.200>that <00:38:01.300>are <00:38:01.400>not <00:38:01.500>on <00:38:01.600>the <00:38:01.700>critical <00:38:01.800>path <00:38:01.900>like

537
00:38:04.360 --> 00:38:05.440
<00:38:04.360>credits <00:38:04.684>for <00:38:05.008>some <00:38:05.332>time.

538
00:38:06.660 --> 00:38:10.800
<00:38:06.660>So <00:38:06.767>this <00:38:06.875>was <00:38:06.983>the <00:38:07.090>situation <00:38:07.198>when <00:38:07.306>our <00:38:07.413>business <00:38:07.521>colleagues <00:38:07.629>came <00:38:07.736>along <00:38:07.844>and <00:38:07.952>said <00:38:08.060>we

539
00:38:10.800 --> 00:38:15.160
<00:38:10.800>should <00:38:10.927>inform <00:38:11.054>customers <00:38:11.181>before <00:38:11.309>the <00:38:11.436>migration, <00:38:11.563>which <00:38:11.690>is <00:38:11.818>certainly <00:38:11.945>a <00:38:12.072>good <00:38:12.200>idea.

540
00:38:16.140 --> 00:38:20.000
<00:38:16.140>We <00:38:16.267>want <00:38:16.394>to <00:38:16.521>send <00:38:16.649>them <00:38:16.776>an <00:38:16.903>email <00:38:17.030>on <00:38:17.158>the <00:38:17.285>26th <00:38:17.412>and <00:38:17.540>oh,

541
00:38:20.220 --> 00:38:23.280
<00:38:20.220>we <00:38:20.313>would <00:38:20.406>like <00:38:20.500>to <00:38:20.593>give <00:38:20.686>them <00:38:20.779>a <00:38:20.873>link <00:38:20.966>to <00:38:21.060>grant <00:38:21.153>this <00:38:21.246>normal <00:38:21.339>net <00:38:21.433>mandate <00:38:21.526>right <00:38:21.620>away

542
00:38:23.620 --> 00:38:26.040
<00:38:23.620>before <00:38:23.759>they <00:38:23.900>run <00:38:24.040>into <00:38:24.180>it <00:38:24.319>when <00:38:24.460>trying <00:38:24.600>to <00:38:24.740>buy <00:38:24.880>a <00:38:25.020>ticket.

543
00:38:27.570 --> 00:38:31.070
<00:38:27.570>So <00:38:27.686>this <00:38:27.803>is <00:38:27.920>the <00:38:28.036>second <00:38:28.153>question <00:38:28.270>for <00:38:28.386>you. <00:38:28.503>How <00:38:28.620>can <00:38:28.736>we <00:38:28.853>do <00:38:28.970>this?

544
00:38:31.770 --> 00:38:35.760
<00:38:31.770>Please <00:38:31.870>join <00:38:31.970>me <00:38:32.070>on <00:38:32.170>the <00:38:32.270>board <00:38:32.370>again <00:38:32.470>to <00:38:32.570>discuss <00:38:32.670>what <00:38:32.770>to <00:38:32.870>do <00:38:32.970>with <00:38:33.070>this <00:38:33.170>request.

545
00:38:41.600 --> 00:38:45.380
<00:38:41.600>So <00:38:41.727>this <00:38:41.854>is <00:38:41.981>the <00:38:42.109>next <00:38:42.236>section, <00:38:42.363>move <00:38:42.490>one <00:38:42.618>over <00:38:42.745>to <00:38:42.872>the <00:38:43.000>right.

546
00:38:48.150 --> 00:38:51.250
<00:38:48.150>The <00:38:48.305>situation <00:38:48.461>is <00:38:48.616>we <00:38:48.772>have <00:38:48.927>major <00:38:49.083>parts <00:38:49.238>implemented <00:38:49.394>but <00:38:49.550>are,

547
00:38:51.270 --> 00:38:54.890
<00:38:51.270>but <00:38:51.370>are <00:38:51.470>still <00:38:51.570>working <00:38:51.670>on <00:38:51.770>items <00:38:51.870>on <00:38:51.970>the <00:38:52.070>critical <00:38:52.170>path <00:38:52.270>we <00:38:52.370>are <00:38:52.470>still <00:38:52.570>working <00:38:52.670>out

548
00:38:54.890 --> 00:38:59.250
<00:38:54.890>details <00:38:55.029>with. <00:38:55.170>And <00:38:55.310>now <00:38:55.450>this <00:38:55.589>request <00:38:55.730>comes <00:38:55.870>in <00:38:56.009>from <00:38:56.150>the <00:38:56.290>side.

549
00:38:59.870 --> 00:39:04.010
<00:38:59.870>The <00:38:59.970>questions <00:39:00.069>are <00:39:00.170>what <00:39:00.270>do <00:39:00.370>we <00:39:00.470>already <00:39:00.569>have <00:39:00.670>and <00:39:00.770>how <00:39:00.870>much <00:39:00.970>time <00:39:01.069>can <00:39:01.170>we <00:39:01.270>spare?

550
00:39:04.770 --> 00:39:07.450
<00:39:04.770>I <00:39:04.910>put <00:39:05.050>three <00:39:05.190>options <00:39:05.330>on <00:39:05.470>the <00:39:05.610>board <00:39:05.750>for <00:39:05.890>you, <00:39:06.030>but <00:39:06.170>please,

551
00:39:07.550 --> 00:39:08.770
<00:39:07.550>any <00:39:07.824>other <00:39:08.099>ideas <00:39:08.373>are <00:39:08.648>welcome.

552
00:39:09.630 --> 00:39:13.890
<00:39:09.630>Option <00:39:09.737>one <00:39:09.845>is <00:39:09.953>to <00:39:10.060>design <00:39:10.168>and <00:39:10.276>implement <00:39:10.383>the <00:39:10.491>screen <00:39:10.599>flow <00:39:10.706>as <00:39:10.814>we <00:39:10.922>would <00:39:11.030>normally.

553
00:39:14.960 --> 00:39:17.660
<00:39:14.960>We <00:39:15.115>would <00:39:15.271>put <00:39:15.426>it <00:39:15.582>um, <00:39:15.737>into <00:39:15.893>backlog <00:39:16.048>as <00:39:16.204>an <00:39:16.360>item,

554
00:39:18.130 --> 00:39:22.900
<00:39:18.130>have <00:39:18.257>our <00:39:18.384>UX <00:39:18.511>person <00:39:18.639>look <00:39:18.766>over <00:39:18.893>it <00:39:19.020>and <00:39:19.148>suggest <00:39:19.275>a <00:39:19.402>screen <00:39:19.530>flow

555
00:39:23.240 --> 00:39:26.700
<00:39:23.240>and <00:39:23.439>we <00:39:23.640>would <00:39:23.839>then <00:39:24.040>implement <00:39:24.240>it. <00:39:24.439>Of <00:39:24.640>course,

556
00:39:26.760 --> 00:39:30.620
<00:39:26.760>we <00:39:26.876>could <00:39:26.993>also <00:39:27.110>refuse <00:39:27.226>the <00:39:27.343>request <00:39:27.460>because <00:39:27.576>we <00:39:27.693>are <00:39:27.810>overloaded <00:39:27.926>as <00:39:28.043>it <00:39:28.160>is.

557
00:39:31.130 --> 00:39:35.460
<00:39:31.130>This <00:39:31.305>is <00:39:31.480>effectively <00:39:31.655>the <00:39:31.830>do <00:39:32.005>nothing <00:39:32.180>option <00:39:32.355>because, <00:39:32.530>uh,

558
00:39:35.490 --> 00:39:40.380
<00:39:35.490>migration <00:39:35.606>will <00:39:35.723>work <00:39:35.839>whether <00:39:35.956>or <00:39:36.073>not <00:39:36.189>users <00:39:36.306>can <00:39:36.423>grant <00:39:36.540>the <00:39:36.656>CPA <00:39:36.773>mandate <00:39:36.890>upfront

559
00:39:40.800 --> 00:39:41.633
<00:39:40.800>or <00:39:41.549>not.

560
00:39:42.680 --> 00:39:46.340
<00:39:42.680>Or <00:39:42.787>we <00:39:42.895>could <00:39:43.003>choose <00:39:43.110>to <00:39:43.218>adapt <00:39:43.326>the <00:39:43.433>existing <00:39:43.541>screen <00:39:43.649>with <00:39:43.756>a <00:39:43.864>minimum <00:39:43.972>of <00:39:44.080>effort

561
00:39:46.620 --> 00:39:49.500
<00:39:46.620>required <00:39:46.795>to <00:39:46.970>make <00:39:47.145>it <00:39:47.319>work <00:39:47.495>but <00:39:47.670>not <00:39:47.845>work <00:39:48.020>pretty.

562
00:39:50.110 --> 00:39:54.580
<00:39:50.110>Maybe <00:39:50.237>again, <00:39:50.364>I <00:39:50.491>will <00:39:50.619>give <00:39:50.746>you <00:39:50.873>five <00:39:51.000>minutes <00:39:51.128>to <00:39:51.255>put <00:39:51.382>any <00:39:51.510>questions,

563
00:39:54.580 --> 00:39:58.420
<00:39:54.580>concerns, <00:39:54.720>and <00:39:54.860>suggestions <00:39:55.000>onto <00:39:55.140>the <00:39:55.279>board <00:39:55.420>so <00:39:55.560>we <00:39:55.700>can <00:39:55.840>discuss <00:39:55.980>them

564
00:40:02.030 --> 00:40:05.530
<00:40:02.030>and <00:40:02.123>please <00:40:02.216>also <00:40:02.310>use <00:40:02.403>the <00:40:02.496>green <00:40:02.590>dots <00:40:02.683>to <00:40:02.776>vote <00:40:02.870>for <00:40:02.963>the <00:40:03.056>option <00:40:03.150>you <00:40:03.243>would <00:40:03.336>go <00:40:03.430>with.

565
00:40:50.570 --> 00:40:51.980
<00:40:50.570>Okay, <00:40:51.204>first <00:40:51.839>suggestion.

566
00:40:52.100 --> 00:40:55.900
<00:40:52.100>I <00:40:52.240>would <00:40:52.380>pay <00:40:52.520>attention <00:40:52.660>to <00:40:52.799>customers <00:40:52.940>and <00:40:53.080>this <00:40:53.220>is <00:40:53.360>put <00:40:53.500>forward

567
00:40:57.260 --> 00:41:00.960
<00:40:57.260>as <00:40:57.376>an <00:40:57.493>argument <00:40:57.610>for <00:40:57.726>designing <00:40:57.843>and <00:40:57.960>implementing <00:40:58.076>the <00:40:58.193>screen <00:40:58.310>flow <00:40:58.426>in <00:40:58.543>the <00:40:58.660>usual

568
00:41:00.960 --> 00:41:05.330
<00:41:00.960>development <00:41:01.193>flow. <00:41:01.426>Okay, <00:41:01.660>I <00:41:01.893>will <00:41:02.126>note, <00:41:02.360>uh,

569
00:41:05.360 --> 00:41:08.890
<00:41:05.360>that <00:41:05.593>this <00:41:05.826>is <00:41:06.060>not <00:41:06.293>necessarily <00:41:06.526>very <00:41:06.760>quick

570
00:41:12.270 --> 00:41:17.010
<00:41:12.270>And <00:41:12.377>does <00:41:12.485>require <00:41:12.593>coordination <00:41:12.700>with <00:41:12.808>our <00:41:12.916>UX <00:41:13.023>person <00:41:13.131>who <00:41:13.239>is <00:41:13.346>not <00:41:13.454>in <00:41:13.562>the <00:41:13.670>core

571
00:41:17.010 --> 00:41:20.290
<00:41:17.010>team. <00:41:17.710>Customers <00:41:18.410>king.

572
00:41:20.670 --> 00:41:23.250
<00:41:20.670>So <00:41:20.903>this <00:41:21.136>should <00:41:21.370>be <00:41:21.603>prior? <00:41:21.836>Yes. <00:41:22.070>Well

573
00:41:24.790 --> 00:41:27.170
<00:41:24.790>for <00:41:25.023>security <00:41:25.256>reasons, <00:41:25.490>implement <00:41:25.723>the <00:41:25.956>whole <00:41:26.190>screen.

574
00:41:36.570 --> 00:41:41.470
<00:41:36.570>I'm <00:41:36.725>thinking <00:41:36.881>about <00:41:37.036>what <00:41:37.192>the <00:41:37.347>security <00:41:37.503>reasons <00:41:37.658>might <00:41:37.814>be. <00:41:37.970>Hmm,

575
00:41:42.480 --> 00:41:45.910
<00:41:42.480>don't <00:41:42.760>know. <00:41:43.040>Better <00:41:43.320>to <00:41:43.600>stay <00:41:43.880>focused

576
00:41:47.650 --> 00:41:51.470
<00:41:47.650>on <00:41:47.883>minimizing <00:41:48.116>migration <00:41:48.350>errors. <00:41:48.583>Okay, <00:41:48.816>do <00:41:49.050>nothing.

577
00:41:53.050 --> 00:41:56.710
<00:41:53.050>We <00:41:53.157>don't <00:41:53.265>have <00:41:53.373>time <00:41:53.480>and <00:41:53.588>if <00:41:53.696>we <00:41:53.803>have <00:41:53.911>a <00:41:54.019>similar <00:41:54.126>enough <00:41:54.234>template <00:41:54.342>reuse <00:41:54.450>it.

578
00:41:58.010 --> 00:42:01.390
<00:41:58.010>Yes, <00:41:58.165>there's <00:41:58.321>certainly <00:41:58.476>an <00:41:58.632>argument <00:41:58.787>to <00:41:58.943>adapt <00:41:59.098>what <00:41:59.254>we <00:41:59.410>have.

579
00:42:02.170 --> 00:42:06.790
<00:42:02.170>Reduce <00:42:02.297>workload <00:42:02.424>for <00:42:02.551>customer <00:42:02.679>support <00:42:02.806>as <00:42:02.933>an <00:42:03.060>argument <00:42:03.188>for <00:42:03.315>the <00:42:03.442>third <00:42:03.570>option.

580
00:42:08.540 --> 00:42:12.150
<00:42:08.540>Well, <00:42:08.656>uh, <00:42:08.773>the <00:42:08.890>first <00:42:09.006>option <00:42:09.123>would <00:42:09.240>reduce <00:42:09.356>the <00:42:09.473>workload <00:42:09.590>the <00:42:09.706>same <00:42:09.823>way. <00:42:09.940>So

581
00:42:15.070 --> 00:42:18.440
<00:42:15.070>this <00:42:15.245>is, <00:42:15.420>uh, <00:42:15.595>basically <00:42:15.770>an <00:42:15.945>argument <00:42:16.120>against <00:42:16.295>doing <00:42:16.470>nothing.

582
00:42:24.480 --> 00:42:28.830
<00:42:24.480>The <00:42:24.620>most <00:42:24.760>votes <00:42:24.900>are <00:42:25.040>for <00:42:25.180>the <00:42:25.320>first <00:42:25.460>option <00:42:25.600>at <00:42:25.740>this <00:42:25.880>point.

583
00:42:41.940 --> 00:42:46.050
<00:42:41.940>Other <00:42:42.140>options <00:42:42.340>are <00:42:42.540>not <00:42:42.740>safe <00:42:42.940>enough, <00:42:43.140>not <00:42:43.340>complete.

584
00:42:50.470 --> 00:42:54.050
<00:42:50.470>Yes, <00:42:50.597>this <00:42:50.724>is <00:42:50.851>an <00:42:50.979>argument <00:42:51.106>you <00:42:51.233>can <00:42:51.360>make. <00:42:51.488>On <00:42:51.615>the <00:42:51.742>other <00:42:51.870>hand,

585
00:42:57.270 --> 00:43:02.110
<00:42:57.270>actually <00:42:57.397>they <00:42:57.524>are <00:42:57.651>of <00:42:57.779>course <00:42:57.906>you <00:42:58.033>don't <00:42:58.160>know <00:42:58.288>the <00:42:58.415>details <00:42:58.542>of <00:42:58.670>uh,

586
00:43:02.130 --> 00:43:06.230
<00:43:02.130>how <00:43:02.305>we <00:43:02.480>implemented <00:43:02.655>what <00:43:02.830>is <00:43:03.005>already <00:43:03.180>there, <00:43:03.355>but, <00:43:03.530>uh,

587
00:43:06.970 --> 00:43:11.750
<00:43:06.970>safety <00:43:07.125>is <00:43:07.281>not <00:43:07.436>the <00:43:07.592>argument <00:43:07.747>that <00:43:07.903>decides <00:43:08.058>anything <00:43:08.214>in <00:43:08.370>this

588
00:43:11.920 --> 00:43:12.753
stage.

589
00:43:18.600 --> 00:43:21.650
<00:43:18.600>Someone <00:43:18.880>put <00:43:19.160>before <00:43:19.440>doing <00:43:19.720>anything, <00:43:20.000>uh,

590
00:43:22.450 --> 00:43:26.770
<00:43:22.450>in <00:43:22.730>the <00:43:23.009>other <00:43:23.290>ideas <00:43:23.569>section, <00:43:23.850>uh,

591
00:43:27.760 --> 00:43:30.510
<00:43:27.760>uh, <00:43:28.110>before <00:43:28.460>doing <00:43:28.810>anything, <00:43:29.160>what

592
00:43:50.660 --> 00:43:54.030
<00:43:50.660>give <00:43:50.835>users <00:43:51.009>a <00:43:51.185>simple <00:43:51.359>way <00:43:51.535>for <00:43:51.710>reporting <00:43:51.884>any <00:43:52.060>inconsistencies.

593
00:43:57.070 --> 00:43:58.530
<00:43:57.070>Mm-hmm. <00:43:58.384>Okay,

594
00:43:59.830 --> 00:44:04.690
<00:43:59.830>so <00:43:59.970>we <00:44:00.110>do <00:44:00.250>have <00:44:00.390>customer <00:44:00.529>support <00:44:00.670>hotline <00:44:00.810>prominently <00:44:00.950>displayed <00:44:01.090>on <00:44:01.230>the

595
00:44:04.930 --> 00:44:05.763
<00:44:04.930>m <00:44:05.304>login <00:44:05.679>website.

596
00:44:05.910 --> 00:44:10.570
<00:44:05.910>So <00:44:06.017>they <00:44:06.125>do <00:44:06.233>have <00:44:06.340>a <00:44:06.448>way <00:44:06.556>to <00:44:06.663>report <00:44:06.771>any <00:44:06.879>inconsistencies <00:44:06.986>or <00:44:07.094>errors <00:44:07.202>they <00:44:07.310>find.

597
00:44:14.210 --> 00:44:18.350
<00:44:14.210>Option <00:44:14.350>three <00:44:14.490>plus <00:44:14.630>personal <00:44:14.770>support <00:44:14.910>for <00:44:15.050>big <00:44:15.190>customers <00:44:15.330>is <00:44:15.470>another <00:44:15.610>idea.

598
00:44:19.380 --> 00:44:20.213
Okay,

599
00:44:21.990 --> 00:44:25.650
<00:44:21.990>well <00:44:22.189>the <00:44:22.390>m <00:44:22.589>login <00:44:22.790>is <00:44:22.990>a <00:44:23.189>login <00:44:23.390>for

600
00:44:26.520 --> 00:44:27.650
<00:44:26.520>private <00:44:27.537>persons.

601
00:44:28.390 --> 00:44:32.400
<00:44:28.390>So <00:44:28.517>we <00:44:28.644>don't <00:44:28.771>really <00:44:28.899>have <00:44:29.026>big <00:44:29.153>customers <00:44:29.280>in <00:44:29.408>the <00:44:29.535>sense <00:44:29.662>of, <00:44:29.790>um,

602
00:44:33.140 --> 00:44:36.760
<00:44:33.140>big <00:44:33.247>corporations <00:44:33.355>we <00:44:33.463>are <00:44:33.570>doing <00:44:33.678>business <00:44:33.786>with <00:44:33.893>who <00:44:34.001>are <00:44:34.109>using <00:44:34.216>m <00:44:34.324>login <00:44:34.432>for <00:44:34.540>mission

603
00:44:37.080 --> 00:44:37.913
<00:44:37.080>critical <00:44:37.829>things.

604
00:44:52.570 --> 00:44:56.460
<00:44:52.570>Okay, <00:44:52.920>any <00:44:53.270>other <00:44:53.620>questions, <00:44:53.970>ideas?

605
00:44:59.400 --> 00:45:03.280
<00:44:59.400>Apparently <00:44:59.540>not. <00:44:59.680>Okay. <00:44:59.820>Time's <00:44:59.960>up <00:45:00.100>to <00:45:00.240>see <00:45:00.380>what <00:45:00.520>we <00:45:00.660>actually <00:45:00.800>did.

606
00:45:03.420 --> 00:45:05.280
<00:45:03.420>Let <00:45:03.620>us <00:45:03.820>switch <00:45:04.020>back <00:45:04.220>to <00:45:04.420>the <00:45:04.620>presentation <00:45:04.820>again

607
00:45:07.980 --> 00:45:12.120
<00:45:07.980>And <00:45:08.096>look <00:45:08.213>at <00:45:08.330>the <00:45:08.446>key <00:45:08.563>questions. <00:45:08.680>Well, <00:45:08.796>what <00:45:08.913>do <00:45:09.030>we <00:45:09.146>already <00:45:09.263>have? <00:45:09.380>Well,

608
00:45:12.460 --> 00:45:16.400
<00:45:12.460>we <00:45:12.553>had <00:45:12.646>the <00:45:12.740>screen <00:45:12.833>to <00:45:12.926>grant <00:45:13.020>the <00:45:13.113>CPA <00:45:13.206>mandate <00:45:13.300>but <00:45:13.393>only <00:45:13.486>for <00:45:13.580>a <00:45:13.673>specific <00:45:13.766>means <00:45:13.860>of

609
00:45:16.400 --> 00:45:20.480
<00:45:16.400>payment <00:45:16.487>and <00:45:16.575>with <00:45:16.662>the <00:45:16.750>return <00:45:16.837>to <00:45:16.925>the <00:45:17.012>calling <00:45:17.100>app <00:45:17.187>at <00:45:17.275>the <00:45:17.362>end <00:45:17.450>so <00:45:17.537>that <00:45:17.625>it <00:45:17.712>could <00:45:17.800>be

610
00:45:21.060 --> 00:45:25.710
<00:45:21.060>jumped <00:45:21.187>into <00:45:21.314>from <00:45:21.441>the <00:45:21.569>checkout <00:45:21.696>process <00:45:21.823>and <00:45:21.950>returned <00:45:22.078>to <00:45:22.205>the <00:45:22.332>app <00:45:22.460>to

611
00:45:26.030 --> 00:45:30.390
<00:45:26.030>continue <00:45:26.137>the <00:45:26.245>checkout <00:45:26.353>after <00:45:26.460>the <00:45:26.568>CPA <00:45:26.676>mandate <00:45:26.783>has <00:45:26.891>been <00:45:26.999>granted <00:45:27.106>to <00:45:27.214>make <00:45:27.322>this <00:45:27.430>work

612
00:45:30.420 --> 00:45:33.910
<00:45:30.420>with <00:45:30.502>a <00:45:30.584>link <00:45:30.667>from <00:45:30.749>an <00:45:30.831>email <00:45:30.914>where <00:45:30.996>we <00:45:31.078>do <00:45:31.161>not <00:45:31.243>know <00:45:31.325>the <00:45:31.408>idea <00:45:31.490>of <00:45:31.572>the <00:45:31.655>bank <00:45:31.737>account <00:45:31.820>and

613
00:45:33.910 --> 00:45:37.270
<00:45:33.910>have <00:45:34.017>no <00:45:34.125>app <00:45:34.233>to <00:45:34.340>jump <00:45:34.448>back <00:45:34.556>to, <00:45:34.663>did <00:45:34.771>require <00:45:34.879>work, <00:45:34.986>but <00:45:35.094>not <00:45:35.202>that <00:45:35.310>much.

614
00:45:39.070 --> 00:45:41.570
<00:45:39.070>How <00:45:39.303>much <00:45:39.536>time <00:45:39.770>can <00:45:40.003>we <00:45:40.236>spare? <00:45:40.470>Well,

615
00:45:41.630 --> 00:45:45.450
<00:45:41.630>the <00:45:41.712>email <00:45:41.794>was <00:45:41.877>scheduled <00:45:41.959>to <00:45:42.041>go <00:45:42.124>out <00:45:42.206>in <00:45:42.288>two <00:45:42.371>and <00:45:42.453>a <00:45:42.535>half <00:45:42.618>weeks <00:45:42.700>and <00:45:42.782>we <00:45:42.865>still <00:45:42.947>had <00:45:43.030>much

616
00:45:45.450 --> 00:45:47.330
<00:45:45.450>to <00:45:45.730>do. <00:45:46.009>So <00:45:46.290>really <00:45:46.569>not <00:45:46.850>much,

617
00:45:48.110 --> 00:45:52.450
<00:45:48.110>but <00:45:48.226>still <00:45:48.343>giving <00:45:48.460>users <00:45:48.576>the <00:45:48.693>opportunity <00:45:48.810>to <00:45:48.926>proactively <00:45:49.043>grant <00:45:49.160>the <00:45:49.276>CPA <00:45:49.393>mandate <00:45:49.510>so

618
00:45:52.450 --> 00:45:55.530
<00:45:52.450>they <00:45:52.532>would <00:45:52.614>not <00:45:52.697>be <00:45:52.779>forced <00:45:52.861>to <00:45:52.944>do <00:45:53.026>it <00:45:53.108>when <00:45:53.191>trying <00:45:53.273>to <00:45:53.355>buy <00:45:53.438>a <00:45:53.520>train <00:45:53.602>ticket <00:45:53.685>in <00:45:53.767>a <00:45:53.850>hurry

619
00:45:55.530 --> 00:45:56.770
<00:45:55.530>seemed <00:45:55.809>a <00:45:56.088>really <00:45:56.367>good <00:45:56.646>idea.

620
00:45:57.670 --> 00:46:01.970
<00:45:57.670>So <00:45:57.763>we <00:45:57.856>agreed <00:45:57.950>to <00:45:58.043>squeeze <00:45:58.136>it <00:45:58.230>in <00:45:58.323>but <00:45:58.416>only <00:45:58.510>put <00:45:58.603>in <00:45:58.696>the <00:45:58.790>minimum <00:45:58.883>amount <00:45:58.976>of <00:45:59.070>effort

621
00:46:02.250 --> 00:46:06.450
<00:46:02.250>required <00:46:02.350>to <00:46:02.450>make <00:46:02.550>it <00:46:02.650>work <00:46:02.750>in <00:46:02.850>the <00:46:02.950>first <00:46:03.050>iteration <00:46:03.150>and <00:46:03.250>not <00:46:03.350>to <00:46:03.450>make <00:46:03.550>it <00:46:03.650>especially

622
00:46:06.450 --> 00:46:09.570
<00:46:06.450>pretty. <00:46:06.799>So <00:46:07.149>on <00:46:07.500>January <00:46:07.850>17th,

623
00:46:09.710 --> 00:46:12.610
<00:46:09.710>we <00:46:09.885>put <00:46:10.060>a <00:46:10.235>slightly <00:46:10.410>revamped <00:46:10.585>CPA <00:46:10.760>mandate <00:46:10.935>page <00:46:11.110>online.

624
00:46:13.270 --> 00:46:17.850
<00:46:13.270>We <00:46:13.377>added <00:46:13.485>this <00:46:13.593>orange <00:46:13.700>box <00:46:13.808>explaining <00:46:13.916>why <00:46:14.023>new <00:46:14.131>CPA <00:46:14.239>mandate <00:46:14.346>was <00:46:14.454>necessary <00:46:14.562>and <00:46:14.670>after

625
00:46:18.130 --> 00:46:19.290
<00:46:18.130>clicking <00:46:18.478>grant <00:46:18.826>CPA <00:46:19.174>mandate,

626
00:46:19.350 --> 00:46:23.010
<00:46:19.350>the <00:46:19.450>user <00:46:19.549>would <00:46:19.650>be <00:46:19.750>taken <00:46:19.850>to <00:46:19.950>the <00:46:20.049>existing <00:46:20.150>payment <00:46:20.250>page <00:46:20.350>in <00:46:20.450>the <00:46:20.549>M <00:46:20.650>login <00:46:20.750>portal.

627
00:46:24.710 --> 00:46:27.410
<00:46:24.710>No <00:46:24.990>implementation <00:46:25.270>necessary <00:46:25.550>for <00:46:25.830>this <00:46:26.110>part.

628
00:46:29.350 --> 00:46:34.050
<00:46:29.350>The <00:46:29.457>link <00:46:29.565>went <00:46:29.673>into <00:46:29.780>the <00:46:29.888>email <00:46:29.996>on <00:46:30.103>on <00:46:30.211>the <00:46:30.319>26th <00:46:30.426>and <00:46:30.534>customers <00:46:30.642>started <00:46:30.750>using

629
00:46:34.200 --> 00:46:35.810
<00:46:34.200>link <00:46:34.666>later <00:46:35.133>that <00:46:35.600>week.

630
00:46:36.130 --> 00:46:39.290
<00:46:36.130>Customer <00:46:36.246>service <00:46:36.363>called <00:46:36.480>and <00:46:36.596>said <00:46:36.713>they <00:46:36.830>got <00:46:36.946>calls <00:46:37.063>from <00:46:37.180>people <00:46:37.296>who <00:46:37.413>were <00:46:37.530>confused

631
00:46:39.320 --> 00:46:42.370
<00:46:39.320>because <00:46:39.447>they <00:46:39.574>could <00:46:39.701>not <00:46:39.829>see <00:46:39.956>whether <00:46:40.083>the <00:46:40.210>action <00:46:40.338>was <00:46:40.465>successful <00:46:40.592>or <00:46:40.720>not.

632
00:46:43.110 --> 00:46:44.530
<00:46:43.110>So <00:46:43.365>on <00:46:43.621>Monday <00:46:43.876>the <00:46:44.132>third <00:46:44.388>eighth,

633
00:46:44.670 --> 00:46:48.250
<00:46:44.670>we <00:46:44.777>added <00:46:44.885>a <00:46:44.993>green <00:46:45.100>check <00:46:45.208>mark <00:46:45.316>which <00:46:45.423>plopped <00:46:45.531>up <00:46:45.639>after <00:46:45.746>clicking <00:46:45.854>the <00:46:45.962>button <00:46:46.070>and

634
00:46:48.250 --> 00:46:49.930
<00:46:48.250>before <00:46:48.483>the <00:46:48.716>redirect <00:46:48.950>to <00:46:49.183>the <00:46:49.416>payment <00:46:49.650>page.

635
00:46:51.600 --> 00:46:53.610
<00:46:51.600>This <00:46:51.833>improved <00:46:52.066>life <00:46:52.299>of <00:46:52.533>customer <00:46:52.766>support <00:46:53.000>somewhat,

636
00:46:53.630 --> 00:46:57.530
<00:46:53.630>but <00:46:53.757>some <00:46:53.884>users <00:46:54.011>apparently <00:46:54.139>missed <00:46:54.266>the <00:46:54.393>check <00:46:54.520>mark <00:46:54.648>and <00:46:54.775>we're <00:46:54.902>still <00:46:55.030>confused.

637
00:46:58.830 --> 00:47:02.730
<00:46:58.830>So <00:46:58.923>one <00:46:59.016>day <00:46:59.110>later <00:46:59.203>we <00:46:59.296>added <00:46:59.390>a <00:46:59.483>green <00:46:59.576>box <00:46:59.670>to <00:46:59.763>the <00:46:59.856>payment <00:46:59.950>page <00:47:00.043>that <00:47:00.136>was <00:47:00.230>displayed

638
00:47:02.730 --> 00:47:05.530
<00:47:02.730>permanently <00:47:02.930>and <00:47:03.130>assured <00:47:03.330>customers <00:47:03.530>that <00:47:03.730>everything <00:47:03.930>was <00:47:04.130>fine.

639
00:47:06.830 --> 00:47:08.480
<00:47:06.830>Each <00:47:07.110>of <00:47:07.390>these <00:47:07.670>changes <00:47:07.950>was <00:47:08.230>small,

640
00:47:08.480 --> 00:47:11.400
<00:47:08.480>quickly <00:47:08.620>done <00:47:08.760>and <00:47:08.900>could <00:47:09.040>be <00:47:09.180>fitted <00:47:09.320>into <00:47:09.460>our <00:47:09.600>otherwise <00:47:09.740>full <00:47:09.880>schedule.

641
00:47:12.400 --> 00:47:14.920
<00:47:12.400>I <00:47:12.527>think <00:47:12.654>we <00:47:12.781>would <00:47:12.909>not <00:47:13.036>have <00:47:13.163>been <00:47:13.290>able <00:47:13.418>to <00:47:13.545>do <00:47:13.672>it <00:47:13.800>otherwise.

642
00:47:15.600 --> 00:47:19.420
<00:47:15.600>A <00:47:15.775>full <00:47:15.950>cycle <00:47:16.125>going <00:47:16.299>through <00:47:16.475>screen <00:47:16.650>design <00:47:16.825>and <00:47:17.000>um,

643
00:47:20.180 --> 00:47:24.420
<00:47:20.180>complete <00:47:20.307>testing <00:47:20.434>and <00:47:20.561>implementation <00:47:20.689>in <00:47:20.816>one <00:47:20.943>goal <00:47:21.070>would <00:47:21.198>not <00:47:21.325>have <00:47:21.452>been <00:47:21.580>possible

644
00:47:24.420 --> 00:47:26.100
<00:47:24.420>without <00:47:24.886>jeopardizing <00:47:25.353>the <00:47:25.820>deadline.

645
00:47:28.570 --> 00:47:31.770
<00:47:28.570>A <00:47:28.803>word <00:47:29.036>about <00:47:29.270>contracts <00:47:29.503>as <00:47:29.736>mentioned <00:47:29.970>earlier,

646
00:47:32.000 --> 00:47:35.010
<00:47:32.000>AMLO <00:47:32.200>only <00:47:32.400>provides <00:47:32.600>technical <00:47:32.800>integration <00:47:33.000>of <00:47:33.200>payment <00:47:33.400>processes,

647
00:47:35.030 --> 00:47:37.250
<00:47:35.030>but <00:47:35.205>it <00:47:35.380>is <00:47:35.555>not <00:47:35.730>a <00:47:35.905>payment <00:47:36.080>service <00:47:36.255>provider <00:47:36.430>itself.

648
00:47:38.370 --> 00:47:40.530
<00:47:38.370>Services <00:47:38.545>do <00:47:38.720>not <00:47:38.895>just <00:47:39.069>enter <00:47:39.245>a <00:47:39.420>contract <00:47:39.595>with <00:47:39.770>amlo,

649
00:47:40.530 --> 00:47:41.930
<00:47:40.530>which <00:47:40.950>includes <00:47:41.370>payment <00:47:41.790>services,

650
00:47:41.990 --> 00:47:45.290
<00:47:41.990>but <00:47:42.117>instead <00:47:42.244>services <00:47:42.371>have <00:47:42.499>their <00:47:42.626>own <00:47:42.753>direct <00:47:42.880>contracts <00:47:43.008>with <00:47:43.135>the <00:47:43.262>payment <00:47:43.390>service

651
00:47:45.690 --> 00:47:49.610
<00:47:45.690>providers. <00:47:45.865>So <00:47:46.040>if <00:47:46.215>a <00:47:46.390>new <00:47:46.565>service <00:47:46.740>provider <00:47:46.915>is <00:47:47.090>integrated,

652
00:47:50.370 --> 00:47:54.250
<00:47:50.370>services <00:47:50.545>are <00:47:50.720>responsible <00:47:50.895>for <00:47:51.069>establishing <00:47:51.245>the <00:47:51.420>necessary <00:47:51.595>contractual <00:47:51.770>relationship

653
00:47:54.250 --> 00:47:58.170
<00:47:54.250>themselves <00:47:54.600>before <00:47:54.950>the <00:47:55.300>migration. <00:47:55.650>Ideally

654
00:48:00.320 --> 00:48:02.140
<00:48:00.320>it <00:48:00.670>is <00:48:01.020>now <00:48:01.370>January <00:48:01.720>26th,

655
00:48:02.400 --> 00:48:06.220
<00:48:02.400>six <00:48:02.493>days <00:48:02.586>before <00:48:02.680>the <00:48:02.773>migration <00:48:02.866>is <00:48:02.960>about <00:48:03.053>to <00:48:03.146>start <00:48:03.240>the <00:48:03.333>email <00:48:03.426>will <00:48:03.520>c <00:48:03.613>p <00:48:03.706>a <00:48:03.800>mandate

656
00:48:06.290 --> 00:48:07.540
<00:48:06.290>link <00:48:06.571>has <00:48:06.852>been <00:48:07.133>sent <00:48:07.415>out.

657
00:48:07.600 --> 00:48:12.060
<00:48:07.600>So <00:48:07.716>customers <00:48:07.833>are <00:48:07.950>informed <00:48:08.066>that <00:48:08.183>something <00:48:08.299>will <00:48:08.416>be <00:48:08.533>going <00:48:08.650>on <00:48:08.766>Starting <00:48:08.883>in <00:48:09.000>February,

658
00:48:12.920 --> 00:48:16.300
<00:48:12.920>we <00:48:13.036>have <00:48:13.153>performed <00:48:13.270>the <00:48:13.386>first <00:48:13.503>successful <00:48:13.620>tests <00:48:13.736>in <00:48:13.853>production <00:48:13.970>with <00:48:14.086>a <00:48:14.203>handful <00:48:14.320>of

659
00:48:16.460 --> 00:48:21.060
<00:48:16.460>friendly <00:48:16.587>users, <00:48:16.714>which <00:48:16.841>were <00:48:16.969>carefully <00:48:17.096>chosen <00:48:17.223>as <00:48:17.350>uh, <00:48:17.478>someone <00:48:17.605>has <00:48:17.732>pointed <00:48:17.860>out,

660
00:48:22.360 --> 00:48:27.180
<00:48:22.360>but <00:48:22.453>then <00:48:22.546>we <00:48:22.640>get <00:48:22.733>a <00:48:22.826>call <00:48:22.920>from <00:48:23.013>our <00:48:23.106>colleagues <00:48:23.200>from <00:48:23.293>the <00:48:23.386>mobility <00:48:23.480>department <00:48:23.573>M <00:48:23.666>B <00:48:23.760>G,

661
00:48:27.640 --> 00:48:29.180
<00:48:27.640>and <00:48:27.986>they <00:48:28.332>tell <00:48:28.679>us, <00:48:29.026>um,

662
00:48:29.480 --> 00:48:33.740
<00:48:29.480>the <00:48:29.607>contracts <00:48:29.734>between <00:48:29.861>our <00:48:29.989>service <00:48:30.116>providers <00:48:30.243>and <00:48:30.370>NovaNET <00:48:30.498>are <00:48:30.625>not <00:48:30.752>finalized <00:48:30.880>yet.

663
00:48:34.650 --> 00:48:35.820
<00:48:34.650>They <00:48:34.913>are <00:48:35.176>working <00:48:35.439>on <00:48:35.703>it,

664
00:48:35.840 --> 00:48:39.220
<00:48:35.840>but <00:48:35.947>some <00:48:36.055>crucial <00:48:36.163>pieces <00:48:36.270>of <00:48:36.378>information <00:48:36.486>are <00:48:36.593>still <00:48:36.701>missing <00:48:36.809>and <00:48:36.916>we <00:48:37.024>might <00:48:37.132>not <00:48:37.240>make

665
00:48:39.220 --> 00:48:40.260
<00:48:39.220>it <00:48:39.688>before <00:48:40.156>February.

666
00:48:42.640 --> 00:48:46.660
<00:48:42.640>And <00:48:42.747>this <00:48:42.855>is <00:48:42.963>our <00:48:43.070>third <00:48:43.178>puzzle <00:48:43.286>for <00:48:43.393>today. <00:48:43.501>How <00:48:43.609>do <00:48:43.716>we <00:48:43.824>deal <00:48:43.932>with <00:48:44.040>this?

667
00:48:47.870 --> 00:48:51.340
<00:48:47.870>Again, <00:48:48.009>please <00:48:48.150>join <00:48:48.290>me <00:48:48.430>on <00:48:48.569>the <00:48:48.710>board <00:48:48.850>to <00:48:48.990>discuss <00:48:49.130>our <00:48:49.270>options.

668
00:48:53.570 --> 00:48:56.560
<00:48:53.570>One <00:48:53.850>section <00:48:54.130>to <00:48:54.410>the <00:48:54.690>right, <00:48:54.970>please.

669
00:48:59.100 --> 00:49:02.470
<00:48:59.100>Well, <00:48:59.380>the <00:48:59.660>situation <00:48:59.940>looks <00:49:00.220>as <00:49:00.500>follows.

670
00:49:02.470 --> 00:49:04.950
<00:49:02.470>The <00:49:02.750>technical <00:49:03.029>integration <00:49:03.310>is <00:49:03.589>90% <00:49:03.870>done.

671
00:49:05.770 --> 00:49:08.150
<00:49:05.770>The <00:49:05.925>critical <00:49:06.081>path <00:49:06.236>has <00:49:06.392>been <00:49:06.547>proven <00:49:06.703>to <00:49:06.858>work <00:49:07.014>in <00:49:07.170>prod,

672
00:49:08.190 --> 00:49:10.390
<00:49:08.190>successfully <00:49:08.540>tested <00:49:08.890>with <00:49:09.240>friendly <00:49:09.590>users.

673
00:49:11.350 --> 00:49:13.550
<00:49:11.350>Customers <00:49:11.525>already <00:49:11.700>know <00:49:11.875>the <00:49:12.049>migration <00:49:12.225>is <00:49:12.400>going <00:49:12.575>to <00:49:12.750>happen,

674
00:49:14.610 --> 00:49:16.470
<00:49:14.610>so <00:49:14.890>there <00:49:15.170>is <00:49:15.450>no <00:49:15.730>postponing <00:49:16.010>it,

675
00:49:16.470 --> 00:49:19.510
<00:49:16.470>which <00:49:16.577>is <00:49:16.685>why <00:49:16.793>I <00:49:16.900>haven't <00:49:17.008>even <00:49:17.116>put <00:49:17.223>it <00:49:17.331>onto <00:49:17.439>the <00:49:17.546>board <00:49:17.654>as <00:49:17.762>an <00:49:17.870>option,

676
00:49:20.530 --> 00:49:25.430
<00:49:20.530>but <00:49:20.623>the <00:49:20.716>contracts <00:49:20.810>are <00:49:20.903>not <00:49:20.996>yet <00:49:21.090>finalized <00:49:21.183>so <00:49:21.276>we <00:49:21.370>cannot <00:49:21.463>legally <00:49:21.556>make <00:49:21.650>c <00:49:21.743>P <00:49:21.836>a <00:49:21.930>payments

677
00:49:25.970 --> 00:49:29.750
<00:49:25.970>via <00:49:26.086>a <00:49:26.203>no <00:49:26.319>net <00:49:26.436>for <00:49:26.553>the <00:49:26.669>services <00:49:26.786>which <00:49:26.903>are <00:49:27.020>still <00:49:27.136>missing <00:49:27.253>the <00:49:27.370>contracts.

678
00:49:30.850 --> 00:49:33.750
<00:49:30.850>Key <00:49:31.025>questions <00:49:31.200>are <00:49:31.375>obviously <00:49:31.549>when <00:49:31.725>will <00:49:31.900>they <00:49:32.075>be <00:49:32.250>ready,

679
00:49:33.900 --> 00:49:38.350
<00:49:33.900>what <00:49:33.987>can <00:49:34.075>we <00:49:34.162>do <00:49:34.250>in <00:49:34.337>the <00:49:34.425>meantime <00:49:34.512>and <00:49:34.600>what <00:49:34.687>is <00:49:34.775>possible <00:49:34.862>to <00:49:34.950>do <00:49:35.037>in <00:49:35.125>free <00:49:35.212>work <00:49:35.300>days

680
00:49:39.440 --> 00:49:41.490
<00:49:39.440>because <00:49:39.720>there's <00:49:40.000>the <00:49:40.280>weekend <00:49:40.560>in <00:49:40.840>between.

681
00:49:42.610 --> 00:49:45.550
<00:49:42.610>So <00:49:42.785>working <00:49:42.960>over <00:49:43.135>the <00:49:43.310>weekend <00:49:43.485>would <00:49:43.660>incur <00:49:43.835>over <00:49:44.010>time.

682
00:49:45.690 --> 00:49:49.510
<00:49:45.690>We <00:49:45.806>did <00:49:45.923>not <00:49:46.040>really <00:49:46.156>want <00:49:46.273>to <00:49:46.390>do <00:49:46.506>that, <00:49:46.623>but <00:49:46.740>uh, <00:49:46.856>would <00:49:46.973>if <00:49:47.090>necessary.

683
00:49:51.020 --> 00:49:54.750
<00:49:51.020>Options <00:49:51.113>are, <00:49:51.206>well, <00:49:51.300>we <00:49:51.393>can <00:49:51.486>of <00:49:51.580>course <00:49:51.673>do <00:49:51.766>nothing <00:49:51.860>and <00:49:51.953>hope <00:49:52.046>they <00:49:52.140>make <00:49:52.233>it <00:49:52.326>in <00:49:52.420>time.

684
00:49:55.890 --> 00:50:00.310
<00:49:55.890>We <00:49:55.990>could <00:49:56.089>choose <00:49:56.190>to <00:49:56.290>offer <00:49:56.390>the <00:49:56.490>affected <00:49:56.589>services <00:49:56.690>only <00:49:56.790>via <00:49:56.890>credit <00:49:56.990>card <00:49:57.089>and <00:49:57.190>not <00:49:57.290>via

685
00:50:00.450 --> 00:50:02.510
<00:50:00.450>SIP <00:50:01.149>a. <00:50:01.850>We,

686
00:50:02.510 --> 00:50:06.110
<00:50:02.510>we <00:50:02.626>could <00:50:02.743>fall <00:50:02.860>back <00:50:02.976>to <00:50:03.093>the <00:50:03.210>old <00:50:03.326>payment <00:50:03.443>service <00:50:03.560>provider <00:50:03.676>for <00:50:03.793>the <00:50:03.910>duration

687
00:50:07.530 --> 00:50:10.630
<00:50:07.530>for <00:50:07.670>these <00:50:07.810>services <00:50:07.950>and <00:50:08.090>hope <00:50:08.230>they <00:50:08.370>make <00:50:08.510>it <00:50:08.650>before <00:50:08.790>the <00:50:08.930>21st.

688
00:50:11.810 --> 00:50:16.510
<00:50:11.810>We <00:50:11.910>could <00:50:12.009>also <00:50:12.110>offer <00:50:12.210>the <00:50:12.310>service <00:50:12.410>but <00:50:12.509>hold <00:50:12.610>back <00:50:12.710>the <00:50:12.810>captures <00:50:12.910>and <00:50:13.009>submit <00:50:13.110>them <00:50:13.210>or

689
00:50:16.510 --> 00:50:18.390
<00:50:16.510>block <00:50:16.790>when <00:50:17.070>the <00:50:17.350>contracts <00:50:17.630>are <00:50:17.910>ready

690
00:50:20.610 --> 00:50:24.550
<00:50:20.610>or <00:50:20.726>we <00:50:20.843>could <00:50:20.960>do <00:50:21.076>something <00:50:21.193>entirely <00:50:21.310>different <00:50:21.426>and <00:50:21.543>I'll <00:50:21.660>be <00:50:21.776>glad <00:50:21.893>for <00:50:22.010>suggestions.

691
00:50:24.730 --> 00:50:25.990
<00:50:24.730>Please <00:50:25.108>put <00:50:25.486>any <00:50:25.863>questions,

692
00:50:25.990 --> 00:50:30.920
<00:50:25.990>concerns <00:50:26.165>and <00:50:26.339>suggestions <00:50:26.515>or <00:50:26.689>alternatives <00:50:26.865>on <00:50:27.040>stickies <00:50:27.214>and <00:50:27.390>vote

693
00:50:30.980 --> 00:50:34.400
<00:50:30.980>for <00:50:31.096>your <00:50:31.213>favorite <00:50:31.330>option <00:50:31.446>with <00:50:31.563>the <00:50:31.680>green <00:50:31.796>dots, <00:50:31.913>I <00:50:32.030>will <00:50:32.146>set <00:50:32.263>the <00:50:32.380>timer

694
00:50:35.910 --> 00:50:36.850
<00:50:35.910>to <00:50:36.333>five <00:50:36.756>minutes

695
00:50:40.870 --> 00:50:43.890
<00:50:40.870>and <00:50:41.150>have <00:50:41.430>a <00:50:41.710>go <00:50:41.990>doing <00:50:42.270>nothing.

696
00:50:45.170 --> 00:50:49.090
<00:50:45.170>Everyone <00:50:45.325>has <00:50:45.481>its <00:50:45.636>own <00:50:45.792>responsibility. <00:50:45.947>It <00:50:46.103>has <00:50:46.258>done <00:50:46.414>the <00:50:46.570>best.

697
00:50:51.220 --> 00:50:54.820
<00:50:51.220>Hmm, <00:50:51.419>okay, <00:50:51.620>that's <00:50:51.819>a <00:50:52.020>stance <00:50:52.220>you <00:50:52.419>can <00:50:52.620>take,

698
00:50:55.930 --> 00:51:00.780
<00:50:55.930>which <00:50:56.129>will <00:50:56.330>make <00:50:56.529>the <00:50:56.730>mobility <00:50:56.930>department <00:50:57.129>decidedly <00:50:57.330>unhappy.

699
00:51:03.020 --> 00:51:04.390
<00:51:03.020>Fall <00:51:03.636>back. <00:51:04.252>Uh,

700
00:51:04.450 --> 00:51:08.430
<00:51:04.450>not <00:51:04.557>much <00:51:04.665>is <00:51:04.773>possible <00:51:04.880>in <00:51:04.988>free <00:51:05.096>work <00:51:05.203>days <00:51:05.311>and <00:51:05.419>if <00:51:05.526>statement <00:51:05.634>should <00:51:05.742>do, <00:51:05.850>okay,

701
00:51:10.450 --> 00:51:11.110
<00:51:10.450>um, <00:51:11.044>question,

702
00:51:11.110 --> 00:51:15.110
<00:51:11.110>does <00:51:11.203>this <00:51:11.296>require <00:51:11.390>additional <00:51:11.483>work <00:51:11.576>from <00:51:11.670>your <00:51:11.763>side <00:51:11.856>falling <00:51:11.950>back <00:51:12.043>to <00:51:12.136>the <00:51:12.230>old <00:51:12.323>P <00:51:12.416>S <00:51:12.510>P?

703
00:51:15.210 --> 00:51:18.710
<00:51:15.210>Yes, <00:51:15.365>it <00:51:15.521>does, <00:51:15.676>but <00:51:15.832>not <00:51:15.987>too <00:51:16.143>much <00:51:16.298>actually. <00:51:16.454>So <00:51:16.610>the,

704
00:51:19.810 --> 00:51:22.350
<00:51:19.810>the <00:51:19.937>sticky <00:51:20.064>on <00:51:20.191>the <00:51:20.319>left <00:51:20.446>is <00:51:20.573>not <00:51:20.700>too <00:51:20.828>far <00:51:20.955>from <00:51:21.082>the <00:51:21.210>truth.

705
00:51:29.460 --> 00:51:31.110
<00:51:29.460>There's <00:51:29.740>one <00:51:30.020>mode <00:51:30.300>for <00:51:30.580>doing <00:51:30.860>nothing,

706
00:51:31.300 --> 00:51:36.190
<00:51:31.300>many <00:51:31.440>modes <00:51:31.580>for <00:51:31.720>falling <00:51:31.860>back <00:51:32.000>and <00:51:32.140>no <00:51:32.280>words <00:51:32.420>for <00:51:32.560>any <00:51:32.700>of

707
00:51:36.190 --> 00:51:40.850
<00:51:36.190>the <00:51:36.540>other <00:51:36.890>options <00:51:37.240>falling <00:51:37.590>back.

708
00:51:40.960 --> 00:51:43.690
<00:51:40.960>This <00:51:41.087>seems <00:51:41.214>to <00:51:41.341>be <00:51:41.469>the <00:51:41.596>easiest <00:51:41.723>option <00:51:41.850>to <00:51:41.978>be <00:51:42.105>done <00:51:42.232>on <00:51:42.360>time.

709
00:51:43.690 --> 00:51:47.070
<00:51:43.690>Changes <00:51:43.970>can <00:51:44.250>be <00:51:44.530>made <00:51:44.810>later. <00:51:45.090>Okay,

710
00:51:59.700 --> 00:52:03.350
<00:51:59.700>someone <00:51:59.875>wants <00:52:00.049>to <00:52:00.225>offer <00:52:00.399>the <00:52:00.575>service, <00:52:00.750>but <00:52:00.924>hold <00:52:01.100>backs

711
00:52:12.510 --> 00:52:13.480
<00:52:12.510>this <00:52:12.946>would've <00:52:13.383>been,

712
00:52:15.490 --> 00:52:20.410
<00:52:15.490>I <00:52:15.617>think <00:52:15.744>it <00:52:15.871>would <00:52:15.999>not <00:52:16.126>have <00:52:16.253>been <00:52:16.380>really <00:52:16.508>much <00:52:16.635>more <00:52:16.762>work <00:52:16.890>than

713
00:52:20.410 --> 00:52:25.340
<00:52:20.410>falling <00:52:20.517>back <00:52:20.625>to <00:52:20.733>the <00:52:20.840>old <00:52:20.948>P <00:52:21.056>S <00:52:21.163>P. <00:52:21.271>What <00:52:21.379>about <00:52:21.486>our <00:52:21.594>expiring <00:52:21.702>contract? <00:52:21.810>Yes.

714
00:52:25.370 --> 00:52:29.500
<00:52:25.370>Well <00:52:25.497>that's <00:52:25.624>the <00:52:25.751>big <00:52:25.879>question. <00:52:26.006>It <00:52:26.133>will <00:52:26.260>still <00:52:26.388>expire <00:52:26.515>on <00:52:26.642>February <00:52:26.770>21st.

715
00:52:30.320 --> 00:52:32.930
<00:52:30.320>We <00:52:30.670>could <00:52:31.020>possibly <00:52:31.370>prolong <00:52:31.720>it,

716
00:52:35.230 --> 00:52:38.810
<00:52:35.230>but <00:52:35.405>M <00:52:35.580>V <00:52:35.755>D <00:52:35.930>was <00:52:36.105>strongly <00:52:36.280>opposed <00:52:36.455>to <00:52:36.630>this,

717
00:52:41.010 --> 00:52:42.950
<00:52:41.010>so <00:52:41.210>it <00:52:41.410>would've <00:52:41.610>had, <00:52:41.810>it <00:52:42.010>would've <00:52:42.210>had, <00:52:42.410>uh,

718
00:52:43.780 --> 00:52:47.510
<00:52:43.780>various <00:52:43.955>negative <00:52:44.130>consequences <00:52:44.305>we <00:52:44.480>were <00:52:44.655>not <00:52:44.830>willing <00:52:45.005>to <00:52:45.180>bear.

719
00:52:47.610 --> 00:52:51.710
<00:52:47.610>So <00:52:47.750>we <00:52:47.890>are <00:52:48.030>looking <00:52:48.170>for <00:52:48.310>other <00:52:48.450>solutions <00:52:48.590>before <00:52:48.730>going <00:52:48.870>this <00:52:49.010>route.

720
00:52:55.220 --> 00:52:59.470
<00:52:55.220>Fall <00:52:55.302>back <00:52:55.384>to <00:52:55.467>the <00:52:55.549>old <00:52:55.631>P <00:52:55.714>S <00:52:55.796>p, <00:52:55.878>old <00:52:55.961>CPA <00:52:56.043>is <00:52:56.125>already <00:52:56.208>ready. <00:52:56.290>Ask <00:52:56.372>a <00:52:56.455>new <00:52:56.537>CPA <00:52:56.620>later.

721
00:53:00.870 --> 00:53:05.740
<00:53:00.870>I <00:53:01.009>assume <00:53:01.150>you <00:53:01.290>mean <00:53:01.430>the <00:53:01.569>CPA <00:53:01.710>mandate? <00:53:01.850>Yes, <00:53:01.990>that <00:53:02.130>is <00:53:02.270>correct.

722
00:53:06.400 --> 00:53:07.460
<00:53:06.400>In <00:53:06.877>most <00:53:07.354>cases,

723
00:53:09.110 --> 00:53:13.740
<00:53:09.110>there <00:53:09.183>may <00:53:09.257>be <00:53:09.331>some <00:53:09.404>users <00:53:09.478>who <00:53:09.552>have <00:53:09.625>not <00:53:09.699>granted <00:53:09.773>a <00:53:09.846>C <00:53:09.920>P <00:53:09.994>A <00:53:10.067>mandate <00:53:10.141>for <00:53:10.215>the <00:53:10.288>old <00:53:10.362>P <00:53:10.436>SS <00:53:10.510>P

724
00:53:13.740 --> 00:53:18.700
<00:53:13.740>or <00:53:13.833>the <00:53:13.926>new <00:53:14.020>one <00:53:14.113>who <00:53:14.206>would <00:53:14.299>have <00:53:14.393>to <00:53:14.486>grant <00:53:14.580>a <00:53:14.673>CPA <00:53:14.766>mandate <00:53:14.859>for <00:53:14.953>the <00:53:15.046>old <00:53:15.140>one

725
00:53:19.800 --> 00:53:24.140
<00:53:19.800>to, <00:53:19.975>for <00:53:20.150>this, <00:53:20.325>uh, <00:53:20.500>fallback <00:53:20.675>solution, <00:53:20.850>offer <00:53:21.025>a <00:53:21.200>service.

726
00:53:24.200 --> 00:53:25.620
<00:53:24.200>But <00:53:24.839>holdback <00:53:25.478>captures,

727
00:53:25.620 --> 00:53:29.920
<00:53:25.620>there's <00:53:25.747>someone <00:53:25.874>who <00:53:26.001>wrote <00:53:26.129>compare <00:53:26.256>costs <00:53:26.383>of <00:53:26.510>legal <00:53:26.638>issue <00:53:26.765>versus <00:53:26.892>additional <00:53:27.020>costs

728
00:53:29.980 --> 00:53:34.160
<00:53:29.980>for <00:53:30.260>development. <00:53:30.540>Yes. <00:53:30.820>Uh, <00:53:31.100>start <00:53:31.380>documention,

729
00:53:34.780 --> 00:53:35.613
um,

730
00:53:36.500 --> 00:53:41.000
<00:53:36.500>are <00:53:36.655>very <00:53:36.811>risk <00:53:36.966>averse <00:53:37.122>when <00:53:37.277>it <00:53:37.433>comes <00:53:37.588>to <00:53:37.744>legal <00:53:37.900>issues

731
00:53:45.080 --> 00:53:46.620
<00:53:45.080>and <00:53:45.357>uh, <00:53:45.634>as <00:53:45.911>soon <00:53:46.188>as <00:53:46.466>you

732
00:53:48.320 --> 00:53:50.860
<00:53:48.320>put <00:53:48.553>the <00:53:48.786>legal <00:53:49.020>people <00:53:49.253>into <00:53:49.486>the <00:53:49.720>loop,

733
00:53:51.480 --> 00:53:54.980
<00:53:51.480>things <00:53:51.635>get <00:53:51.791>dragged <00:53:51.946>on. <00:53:52.102>I <00:53:52.257>can <00:53:52.413>tell <00:53:52.568>you <00:53:52.724>from <00:53:52.880>experience.

734
00:53:55.000 --> 00:53:57.820
<00:53:55.000>So <00:53:55.155>this <00:53:55.311>is <00:53:55.466>not <00:53:55.622>a <00:53:55.777>quick <00:53:55.933>solution <00:53:56.088>in <00:53:56.244>any <00:53:56.400>case,

735
00:54:01.250 --> 00:54:04.870
<00:54:01.250>yes, <00:54:01.357>the <00:54:01.465>fallback <00:54:01.573>is <00:54:01.680>possible <00:54:01.788>and <00:54:01.896>it <00:54:02.003>is <00:54:02.111>a <00:54:02.219>short <00:54:02.326>lived <00:54:02.434>solution, <00:54:02.542>but <00:54:02.650>only,

736
00:54:05.180 --> 00:54:08.190
<00:54:05.180>it's <00:54:05.379>only <00:54:05.580>a <00:54:05.779>solution <00:54:05.980>until <00:54:06.180>February <00:54:06.379>the <00:54:06.580>21st,

737
00:54:11.330 --> 00:54:14.520
<00:54:11.330>then <00:54:11.529>every <00:54:11.730>everything <00:54:11.930>would <00:54:12.130>stop. <00:54:12.330>Yes, <00:54:12.529>that's <00:54:12.730>true.

738
00:54:39.490 --> 00:54:40.820
<00:54:39.490>Okay, <00:54:39.889>one <00:54:40.288>minute <00:54:40.687>left.

739
00:54:43.380 --> 00:54:46.340
<00:54:43.380>I <00:54:43.613>think <00:54:43.846>the <00:54:44.080>options <00:54:44.313>listed <00:54:44.546>so <00:54:44.780>far

740
00:54:47.820 --> 00:54:52.790
<00:54:47.820>indicates <00:54:47.975>strongly <00:54:48.131>that <00:54:48.286>there <00:54:48.442>will <00:54:48.597>not <00:54:48.753>be <00:54:48.908>other <00:54:49.064>ideas <00:54:49.220>forthcoming.

741
00:54:54.730 --> 00:54:56.470
<00:54:54.730>So <00:54:54.930>I <00:54:55.130>think <00:54:55.330>I'll <00:54:55.530>stop <00:54:55.730>this <00:54:55.930>one <00:54:56.130>early

742
00:54:59.090 --> 00:55:00.350
<00:54:59.090>Or <00:54:59.316>put <00:54:59.543>a <00:54:59.770>sticky <00:54:59.997>on <00:55:00.224>now.

743
00:55:05.740 --> 00:55:08.790
<00:55:05.740>Okay, <00:55:05.939>so <00:55:06.140>let's <00:55:06.339>see <00:55:06.540>what <00:55:06.740>we <00:55:06.939>actually <00:55:07.140>did.

744
00:55:09.540 --> 00:55:11.270
<00:55:09.540>I'll <00:55:09.773>switch <00:55:10.006>back <00:55:10.240>to <00:55:10.473>the <00:55:10.706>presentation <00:55:10.940>again

745
00:55:14.480 --> 00:55:18.220
<00:55:14.480>and <00:55:14.596>briefly <00:55:14.713>recap <00:55:14.830>the <00:55:14.946>key <00:55:15.063>questions. <00:55:15.180>So <00:55:15.296>when <00:55:15.413>will <00:55:15.530>they <00:55:15.646>be <00:55:15.763>ready? <00:55:15.880>Well,

746
00:55:18.320 --> 00:55:19.153
<00:55:18.320>we <00:55:18.694>don't <00:55:19.069>know,

747
00:55:20.600 --> 00:55:25.560
<00:55:20.600>but <00:55:20.716>they <00:55:20.833>are <00:55:20.950>working <00:55:21.066>really <00:55:21.183>hard <00:55:21.299>on <00:55:21.416>it <00:55:21.533>and <00:55:21.650>they <00:55:21.766>are <00:55:21.883>really <00:55:22.000>motivated

748
00:55:26.140 --> 00:55:28.960
<00:55:26.140>to <00:55:26.339>get <00:55:26.540>it <00:55:26.740>working <00:55:26.940>before <00:55:27.140>February <00:55:27.339>the <00:55:27.540>21st.

749
00:55:29.820 --> 00:55:33.400
<00:55:29.820>So <00:55:29.936>we <00:55:30.053>kind <00:55:30.170>of <00:55:30.286>banked <00:55:30.403>on <00:55:30.520>it, <00:55:30.636>not <00:55:30.753>taking <00:55:30.870>weeks, <00:55:30.986>but <00:55:31.103>rather <00:55:31.220>days.

750
00:55:35.870 --> 00:55:37.560
<00:55:35.870>What <00:55:36.069>can <00:55:36.270>we <00:55:36.470>do <00:55:36.670>in <00:55:36.870>the <00:55:37.069>meantime? <00:55:37.270>Yes,

751
00:55:37.580 --> 00:55:39.640
<00:55:37.580>the <00:55:37.755>options <00:55:37.930>have <00:55:38.105>already <00:55:38.279>been <00:55:38.455>listed <00:55:38.630>on <00:55:38.805>the <00:55:38.980>board.

752
00:55:39.640 --> 00:55:42.600
<00:55:39.640>Doing <00:55:39.795>nothing <00:55:39.951>is <00:55:40.106>of <00:55:40.262>course <00:55:40.417>the <00:55:40.573>simplest <00:55:40.728>option, <00:55:40.884>but <00:55:41.040>risky.

753
00:55:44.100 --> 00:55:48.040
<00:55:44.100>We <00:55:44.216>could <00:55:44.333>offer <00:55:44.450>the <00:55:44.566>service <00:55:44.683>only <00:55:44.799>via <00:55:44.916>credit <00:55:45.033>card. <00:55:45.150>It <00:55:45.266>would <00:55:45.383>be, <00:55:45.500>um,

754
00:55:48.060 --> 00:55:52.120
<00:55:48.060>easier <00:55:48.153>than <00:55:48.246>falling <00:55:48.340>back <00:55:48.433>to <00:55:48.526>the <00:55:48.620>old <00:55:48.713>P <00:55:48.806>S <00:55:48.900>P <00:55:48.993>or <00:55:49.086>the <00:55:49.180>other <00:55:49.273>option. <00:55:49.366>But, <00:55:49.460>uh,

755
00:55:52.120 --> 00:55:54.360
<00:55:52.120>because <00:55:52.319>it <00:55:52.520>would <00:55:52.720>be <00:55:52.920>configurable <00:55:53.120>on <00:55:53.319>our <00:55:53.520>side,

756
00:55:54.380 --> 00:55:59.040
<00:55:54.380>but <00:55:54.535>it <00:55:54.691>would <00:55:54.846>lose <00:55:55.002>us <00:55:55.157>business <00:55:55.313>with <00:55:55.468>customers <00:55:55.624>who <00:55:55.780>were

757
00:55:59.100 --> 00:56:03.200
<00:55:59.100>unable <00:55:59.216>or <00:55:59.333>unwilling <00:55:59.450>to <00:55:59.566>enter <00:55:59.683>a <00:55:59.799>credit <00:55:59.916>card <00:56:00.033>instead <00:56:00.150>of <00:56:00.266>their <00:56:00.383>c <00:56:00.500>p,

758
00:56:03.440 --> 00:56:05.800
<00:56:03.440>which <00:56:03.615>did <00:56:03.790>not <00:56:03.965>work <00:56:04.140>for, <00:56:04.315>for <00:56:04.490>these <00:56:04.665>uh, <00:56:04.840>rentals,

759
00:56:06.820 --> 00:56:08.400
<00:56:06.820>we <00:56:06.975>could <00:56:07.131>fall <00:56:07.286>back <00:56:07.442>to <00:56:07.597>the <00:56:07.753>O <00:56:07.908>P <00:56:08.064>SS <00:56:08.220>P,

760
00:56:08.430 --> 00:56:13.120
<00:56:08.430>this <00:56:08.569>would <00:56:08.710>be <00:56:08.850>a <00:56:08.990>rather <00:56:09.129>small <00:56:09.270>implementation <00:56:09.410>issue <00:56:09.549>on <00:56:09.690>our <00:56:09.830>side

761
00:56:13.700 --> 00:56:17.120
<00:56:13.700>or <00:56:13.816>we <00:56:13.933>could <00:56:14.049>hold <00:56:14.166>back <00:56:14.283>the <00:56:14.399>captures <00:56:14.516>until <00:56:14.633>contracts <00:56:14.750>are <00:56:14.866>finalized <00:56:14.983>and <00:56:15.100>submit

762
00:56:17.120 --> 00:56:21.220
<00:56:17.120>them. <00:56:17.295>Then <00:56:17.470>this <00:56:17.645>would've <00:56:17.819>been <00:56:17.995>a, <00:56:18.170>in <00:56:18.345>my <00:56:18.520>opinion,

763
00:56:21.810 --> 00:56:25.680
<00:56:21.810>also <00:56:21.965>not <00:56:22.121>that <00:56:22.276>big <00:56:22.432>implementation <00:56:22.587>issue <00:56:22.743>on <00:56:22.898>the <00:56:23.054>service <00:56:23.210>side.

764
00:56:26.180 --> 00:56:29.520
<00:56:26.180>So <00:56:26.335>it <00:56:26.491>comes <00:56:26.646>down <00:56:26.802>to <00:56:26.957>what <00:56:27.113>can <00:56:27.268>we <00:56:27.424>actually <00:56:27.580>do?

765
00:56:29.660 --> 00:56:34.160
<00:56:29.660>And <00:56:29.799>we <00:56:29.940>said <00:56:30.080>yes, <00:56:30.220>we <00:56:30.359>can <00:56:30.500>implement <00:56:30.640>something <00:56:30.779>if <00:56:30.920>it's <00:56:31.060>uh,

766
00:56:34.160 --> 00:56:38.920
<00:56:34.160>such <00:56:34.287>a <00:56:34.414>simple <00:56:34.541>piece <00:56:34.669>of <00:56:34.796>logic <00:56:34.923>on <00:56:35.050>our <00:56:35.178>side <00:56:35.305>in <00:56:35.432>time. <00:56:35.560>Um,

767
00:56:39.140 --> 00:56:42.340
<00:56:39.140>but <00:56:39.373>service <00:56:39.606>team <00:56:39.839>said <00:56:40.073>no, <00:56:40.306>they, <00:56:40.540>uh,

768
00:56:42.400 --> 00:56:46.980
<00:56:42.400>did <00:56:42.507>not <00:56:42.615>feel <00:56:42.723>they <00:56:42.830>could <00:56:42.938>do <00:56:43.046>this <00:56:43.153>in <00:56:43.261>time. <00:56:43.369>So <00:56:43.476>we <00:56:43.584>chose <00:56:43.692>option <00:56:43.800>three.

769
00:56:47.720 --> 00:56:51.380
<00:56:47.720>Our <00:56:47.827>migration <00:56:47.935>logic <00:56:48.043>resides <00:56:48.150>in <00:56:48.258>the <00:56:48.366>code. <00:56:48.473>So <00:56:48.581>this <00:56:48.689>is <00:56:48.796>what <00:56:48.904>it <00:56:49.012>looked <00:56:49.120>like.

770
00:56:52.480 --> 00:56:55.780
<00:56:52.480>We <00:56:52.567>added <00:56:52.655>a <00:56:52.742>clause <00:56:52.830>that <00:56:52.917>would <00:56:53.005>choose <00:56:53.092>the <00:56:53.180>old <00:56:53.267>P <00:56:53.355>S <00:56:53.442>P <00:56:53.530>if <00:56:53.617>configured <00:56:53.705>for <00:56:53.792>the <00:56:53.880>service.

771
00:56:56.320 --> 00:57:00.060
<00:56:56.320>We <00:56:56.420>made <00:56:56.520>the <00:56:56.620>service <00:56:56.720>list <00:56:56.820>configurable <00:56:56.920>in <00:56:57.020>this <00:56:57.120>case <00:56:57.220>because <00:56:57.320>we <00:56:57.420>wanted <00:56:57.520>to <00:56:57.620>be <00:56:57.720>able

772
00:57:00.060 --> 00:57:02.580
<00:57:00.060>to <00:57:00.200>change <00:57:00.340>it <00:57:00.480>on <00:57:00.620>the <00:57:00.759>fly <00:57:00.900>should <00:57:01.040>the <00:57:01.180>situation <00:57:01.320>develop <00:57:01.460>further.

773
00:57:03.840 --> 00:57:07.020
<00:57:03.840>We <00:57:03.995>deployed <00:57:04.151>this <00:57:04.306>change <00:57:04.462>to <00:57:04.617>production <00:57:04.773>on <00:57:04.928>Monday <00:57:05.084>the <00:57:05.240>30th.

774
00:57:08.470 --> 00:57:11.140
<00:57:08.470>Later <00:57:08.645>on <00:57:08.819>the <00:57:08.995>same <00:57:09.169>day <00:57:09.345>we <00:57:09.520>got <00:57:09.694>a <00:57:09.870>call,

775
00:57:13.770 --> 00:57:15.060
<00:57:13.770>well <00:57:14.060>who <00:57:14.350>would've <00:57:14.640>thought <00:57:14.931>it?

776
00:57:16.000 --> 00:57:19.820
<00:57:16.000>So <00:57:16.116>we <00:57:16.233>removed <00:57:16.350>the <00:57:16.466>clause <00:57:16.583>again <00:57:16.700>with <00:57:16.816>a <00:57:16.933>deployment <00:57:17.050>on <00:57:17.166>the <00:57:17.283>next <00:57:17.400>day.

777
00:57:20.880 --> 00:57:24.380
<00:57:20.880>And <00:57:20.987>by <00:57:21.095>the <00:57:21.203>way, <00:57:21.310>the <00:57:21.418>removal <00:57:21.526>was <00:57:21.633>not <00:57:21.741>a <00:57:21.849>rollback <00:57:21.956>to <00:57:22.064>the <00:57:22.172>previous <00:57:22.280>version,

778
00:57:24.480 --> 00:57:26.660
<00:57:24.480>but <00:57:24.680>a <00:57:24.880>normal <00:57:25.080>release <00:57:25.280>that <00:57:25.480>contained <00:57:25.680>other <00:57:25.880>changes,

779
00:57:26.880 --> 00:57:30.820
<00:57:26.880>namely <00:57:26.996>last <00:57:27.113>minute <00:57:27.230>adjustments <00:57:27.346>required <00:57:27.463>to <00:57:27.580>match <00:57:27.696>an <00:57:27.813>alter <00:57:27.930>chop <00:57:28.046>structure <00:57:28.163>at <00:57:28.280>the

780
00:57:30.860 --> 00:57:35.150
<00:57:30.860>P <00:57:30.987>S <00:57:31.114>P. <00:57:31.241>This <00:57:31.369>was <00:57:31.496>the <00:57:31.623>last <00:57:31.750>surprise <00:57:31.878>before <00:57:32.005>we <00:57:32.132>went <00:57:32.260>live.

781
00:57:36.370 --> 00:57:41.350
<00:57:36.370>So <00:57:36.477>now <00:57:36.585>it <00:57:36.693>is <00:57:36.800>the <00:57:36.908>1st <00:57:37.016>of <00:57:37.123>February <00:57:37.231>on <00:57:37.339>midnight <00:57:37.446>auto <00:57:37.554>migration <00:57:37.662>for <00:57:37.770>the

782
00:57:41.350 --> 00:57:44.910
<00:57:41.350>bike <00:57:41.477>sharing <00:57:41.604>service <00:57:41.731>has <00:57:41.859>started <00:57:41.986>and <00:57:42.113>apparently <00:57:42.240>some <00:57:42.368>people <00:57:42.495>have <00:57:42.622>already <00:57:42.750>tried

783
00:57:44.910 --> 00:57:48.470
<00:57:44.910>it <00:57:45.017>during <00:57:45.125>the <00:57:45.233>night <00:57:45.340>because <00:57:45.448>when <00:57:45.556>we <00:57:45.663>came <00:57:45.771>into <00:57:45.879>the <00:57:45.986>office <00:57:46.094>early <00:57:46.202>in <00:57:46.310>morning,

784
00:57:48.890 --> 00:57:51.510
<00:57:48.890>we <00:57:49.089>found <00:57:49.290>payment <00:57:49.490>authorization <00:57:49.690>errors <00:57:49.890>in <00:57:50.089>the <00:57:50.290>logs

785
00:57:53.100 --> 00:57:57.990
<00:57:53.100>even <00:57:53.227>though <00:57:53.354>we <00:57:53.481>had <00:57:53.609>tested <00:57:53.736>everything <00:57:53.863>and <00:57:53.990>even <00:57:54.118>though <00:57:54.245>we <00:57:54.372>had <00:57:54.500>tested

786
00:57:58.060 --> 00:58:01.960
<00:57:58.060>with <00:57:58.293>friendly <00:57:58.526>users <00:57:58.759>in <00:57:58.993>production, <00:57:59.226>in <00:57:59.460>hindsight,

787
00:58:01.980 --> 00:58:04.680
<00:58:01.980>it <00:58:02.080>must <00:58:02.180>have <00:58:02.280>had <00:58:02.380>something <00:58:02.480>to <00:58:02.580>do <00:58:02.680>with <00:58:02.780>the <00:58:02.880>last <00:58:02.980>minute <00:58:03.080>change <00:58:03.180>to <00:58:03.280>the <00:58:03.380>shop

788
00:58:04.840 --> 00:58:05.120
structure.

789
00:58:05.120 --> 00:58:09.560
<00:58:05.120>I <00:58:05.236>just <00:58:05.353>mentioned <00:58:05.470>some <00:58:05.586>configuration <00:58:05.703>got <00:58:05.819>lost <00:58:05.936>because <00:58:06.053>it <00:58:06.170>was <00:58:06.286>a <00:58:06.403>manual <00:58:06.520>operation

790
00:58:09.620 --> 00:58:13.120
<00:58:09.620>on <00:58:09.759>the <00:58:09.900>service <00:58:10.040>provider <00:58:10.180>side. <00:58:10.319>On <00:58:10.460>the <00:58:10.600>payment <00:58:10.740>service <00:58:10.880>provider <00:58:11.020>side.

791
00:58:14.540 --> 00:58:18.740
<00:58:14.540>Did <00:58:14.695>I <00:58:14.851>mention <00:58:15.006>testing <00:58:15.162>with <00:58:15.317>payment <00:58:15.473>providers <00:58:15.628>is <00:58:15.784>difficult. <00:58:15.940>Anyway,

792
00:58:19.160 --> 00:58:22.500
<00:58:19.160>we <00:58:19.299>called <00:58:19.440>Nova <00:58:19.580>LED <00:58:19.720>and <00:58:19.859>they <00:58:20.000>configured <00:58:20.140>something <00:58:20.279>and <00:58:20.420>authorization <00:58:20.560>started

793
00:58:22.500 --> 00:58:23.333
<00:58:22.500>working <00:58:23.249>again.

794
00:58:24.200 --> 00:58:29.100
<00:58:24.200>By <00:58:24.339>midday <00:58:24.480>we <00:58:24.620>had <00:58:24.759>171 <00:58:24.899>successful <00:58:25.040>payment <00:58:25.180>authorizations <00:58:25.319>via <00:58:25.460>NOVAL <00:58:25.600>LED

795
00:58:29.120 --> 00:58:31.660
<00:58:29.120>and <00:58:29.319>20 <00:58:29.520>captures. <00:58:29.720>These <00:58:29.920>were <00:58:30.120>for <00:58:30.319>e <00:58:30.520>scooters.

796
00:58:32.360 --> 00:58:35.580
<00:58:32.360>The <00:58:32.476>first <00:58:32.593>captures <00:58:32.710>for <00:58:32.826>the <00:58:32.943>ticket <00:58:33.060>and <00:58:33.176>parking <00:58:33.293>services <00:58:33.410>came <00:58:33.526>in <00:58:33.643>during <00:58:33.760>the

797
00:58:35.580 --> 00:58:36.413
<00:58:35.580>following <00:58:36.329>night.

798
00:58:36.770 --> 00:58:41.300
<00:58:36.770>Over <00:58:36.877>the <00:58:36.985>next <00:58:37.093>few <00:58:37.200>days <00:58:37.308>of <00:58:37.416>slow <00:58:37.523>organic <00:58:37.631>growth <00:58:37.739>triggered <00:58:37.846>only <00:58:37.954>by <00:58:38.062>these <00:58:38.170>uh,

799
00:58:41.930 --> 00:58:46.540
<00:58:41.930>auto <00:58:42.057>migrated <00:58:42.184>cyclists, <00:58:42.311>we <00:58:42.439>observed <00:58:42.566>a <00:58:42.693>few <00:58:42.820>corner <00:58:42.948>cases <00:58:43.075>and <00:58:43.202>fixed <00:58:43.330>them.

800
00:58:46.920 --> 00:58:48.420
<00:58:46.920>For <00:58:47.257>example, <00:58:47.595>in <00:58:47.932>certain <00:58:48.270>situations,

801
00:58:48.420 --> 00:58:52.380
<00:58:48.420>captures <00:58:48.560>could <00:58:48.700>fail <00:58:48.840>and <00:58:48.980>we <00:58:49.120>added <00:58:49.260>check <00:58:49.400>whenever <00:58:49.540>we <00:58:49.680>received <00:58:49.820>capture.

802
00:58:52.560 --> 00:58:55.380
<00:58:52.560>For <00:58:52.687>a <00:58:52.814>user <00:58:52.941>who <00:58:53.069>did <00:58:53.196>not <00:58:53.323>yet <00:58:53.450>have <00:58:53.578>an <00:58:53.705>authorization <00:58:53.832>by <00:58:53.960>noval,

803
00:58:55.520 --> 00:58:57.300
<00:58:55.520>we <00:58:55.675>would <00:58:55.831>fall <00:58:55.986>back <00:58:56.142>to <00:58:56.297>the <00:58:56.453>old <00:58:56.608>P <00:58:56.764>S <00:58:56.920>P

804
00:58:58.950 --> 00:59:03.410
<00:58:58.950>and <00:58:59.066>then <00:58:59.183>it <00:58:59.299>was <00:58:59.416>time <00:58:59.533>to <00:58:59.649>turn <00:58:59.766>the <00:58:59.883>throttle <00:59:00.000>up. <00:59:00.116>Up <00:59:00.233>to <00:59:00.350>now,

805
00:59:03.430 --> 00:59:07.450
<00:59:03.430>all <00:59:03.523>customers <00:59:03.616>had <00:59:03.710>still <00:59:03.803>been <00:59:03.896>using <00:59:03.990>the <00:59:04.083>old <00:59:04.176>P <00:59:04.270>S <00:59:04.363>P <00:59:04.456>by <00:59:04.549>default, <00:59:04.643>including <00:59:04.736>new <00:59:04.830>ones.

806
00:59:08.190 --> 00:59:10.530
<00:59:08.190>On <00:59:08.423>Monday, <00:59:08.656>February <00:59:08.890>6th, <00:59:09.123>we <00:59:09.356>changed <00:59:09.590>this.

807
00:59:11.390 --> 00:59:15.730
<00:59:11.390>We <00:59:11.483>pinned <00:59:11.576>all <00:59:11.670>existing <00:59:11.763>customers <00:59:11.856>through <00:59:11.950>the <00:59:12.043>old <00:59:12.136>P <00:59:12.230>S <00:59:12.323>P <00:59:12.416>in <00:59:12.509>our <00:59:12.603>database <00:59:12.696>table <00:59:12.790>and

808
00:59:15.730 --> 00:59:17.970
<00:59:15.730>changed <00:59:15.870>the <00:59:16.010>default <00:59:16.150>C <00:59:16.290>P <00:59:16.430>R <00:59:16.570>P, <00:59:16.710>SS <00:59:16.850>P <00:59:16.990>to <00:59:17.130>NovaNET.

809
00:59:17.990 --> 00:59:21.200
<00:59:17.990>So <00:59:18.089>new <00:59:18.189>customers <00:59:18.290>would <00:59:18.390>no <00:59:18.490>longer <00:59:18.589>be <00:59:18.689>registered <00:59:18.790>with <00:59:18.890>the <00:59:18.990>old <00:59:19.089>P <00:59:19.189>S <00:59:19.290>S <00:59:19.390>P,

810
00:59:21.220 --> 00:59:22.200
<00:59:21.220>but <00:59:21.513>with <00:59:21.808>mobile <00:59:22.102>net.

811
00:59:23.210 --> 00:59:26.680
<00:59:23.210>After <00:59:23.365>this <00:59:23.521>we <00:59:23.676>began <00:59:23.832>to <00:59:23.987>migrate <00:59:24.143>PIN <00:59:24.298>customers <00:59:24.454>in <00:59:24.610>batches,

812
00:59:27.320 --> 00:59:32.240
<00:59:27.320>starting <00:59:27.427>on <00:59:27.535>the <00:59:27.643>seventh <00:59:27.750>with <00:59:27.858>1000 <00:59:27.966>most <00:59:28.073>active <00:59:28.181>users <00:59:28.289>and <00:59:28.396>increased <00:59:28.504>the <00:59:28.612>batch <00:59:28.720>size

813
00:59:32.250 --> 00:59:33.083
daily.

814
00:59:33.900 --> 00:59:37.040
<00:59:33.900>All <00:59:34.007>the <00:59:34.115>while <00:59:34.223>we <00:59:34.330>observed <00:59:34.438>what <00:59:34.546>happened <00:59:34.653>in <00:59:34.761>production <00:59:34.869>and <00:59:34.976>made <00:59:35.084>a <00:59:35.192>few <00:59:35.300>minor

815
00:59:37.040 --> 00:59:40.200
<00:59:37.040>adjustments <00:59:37.506>on <00:59:37.973>the <00:59:38.440>13th.

816
00:59:40.540 --> 00:59:45.120
<00:59:40.540>We <00:59:40.667>had <00:59:40.794>migrated <00:59:40.921>70,000 <00:59:41.049>customers <00:59:41.176>in <00:59:41.303>total <00:59:41.430>and <00:59:41.558>had <00:59:41.685>had <00:59:41.812>about <00:59:41.940>8,000

817
00:59:45.120 --> 00:59:47.440
<00:59:45.120>captures <00:59:45.319>for <00:59:45.520>the <00:59:45.720>weekend <00:59:45.920>processed <00:59:46.120>by <00:59:46.319>the <00:59:46.520>wallet,

818
00:59:47.490 --> 00:59:51.480
<00:59:47.490>which <00:59:47.629>is <00:59:47.770>about <00:59:47.910>the <00:59:48.049>fifth <00:59:48.189>of <00:59:48.330>the, <00:59:48.470>the <00:59:48.609>usual <00:59:48.750>amount. <00:59:48.890>However,

819
00:59:51.780 --> 00:59:52.760
<00:59:51.780>we <00:59:52.074>noticed <00:59:52.368>one <00:59:52.662>thing,

820
00:59:53.470 --> 00:59:57.480
<00:59:53.470>some <00:59:53.609>of <00:59:53.750>the <00:59:53.890>payment <00:59:54.029>authorizations <00:59:54.169>had <00:59:54.310>timeouts <00:59:54.450>during <00:59:54.589>requests <00:59:54.730>through <00:59:54.870>payment

821
00:59:57.560 --> 00:59:58.393
<00:59:57.560>service <00:59:58.309>provider

822
01:00:01.030 --> 01:00:05.200
<01:00:01.030>because <01:00:01.185>the <01:00:01.341>authorization <01:00:01.496>step <01:00:01.652>happens <01:00:01.807>synchronously <01:00:01.963>during <01:00:02.118>checkout <01:00:02.274>in <01:00:02.430>the

823
01:00:05.200 --> 01:00:08.480
<01:00:05.200>apps. <01:00:05.339>This <01:00:05.480>meant <01:00:05.620>that <01:00:05.759>checkout <01:00:05.899>failed <01:00:06.040>and <01:00:06.180>customers <01:00:06.319>had <01:00:06.460>to <01:00:06.600>retry.

824
01:00:10.100 --> 01:00:11.070
<01:00:10.100>What <01:00:10.318>do <01:00:10.536>we <01:00:10.754>do <01:00:10.973>now?

825
01:00:12.220 --> 01:00:15.670
<01:00:12.220>This <01:00:12.347>is <01:00:12.474>the <01:00:12.601>fourth <01:00:12.729>scenario <01:00:12.856>I <01:00:12.983>would <01:00:13.110>like <01:00:13.238>to <01:00:13.365>discuss <01:00:13.492>with <01:00:13.620>you.

826
01:00:16.850 --> 01:00:21.510
<01:00:16.850>Please <01:00:16.966>join <01:00:17.083>me <01:00:17.200>on <01:00:17.316>the <01:00:17.433>board <01:00:17.549>and <01:00:17.666>take <01:00:17.783>a <01:00:17.900>step <01:00:18.016>to <01:00:18.133>the <01:00:18.250>right.

827
01:00:23.530 --> 01:00:26.110
<01:00:23.530>The <01:00:23.880>situation <01:00:24.230>is <01:00:24.580>as <01:00:24.930>follows,

828
01:00:26.890 --> 01:00:29.270
<01:00:26.890>we <01:00:27.240>had <01:00:27.589>70,000 <01:00:27.940>customers <01:00:28.290>migrated.

829
01:00:29.270 --> 01:00:33.470
<01:00:29.270>There <01:00:29.397>was <01:00:29.524>another <01:00:29.651>batch <01:00:29.779>of <01:00:29.906>100,000 <01:00:30.033>customers <01:00:30.160>planned <01:00:30.288>to <01:00:30.415>be <01:00:30.542>migrated <01:00:30.670>today,

830
01:00:35.230 --> 01:00:37.610
<01:00:35.230>but <01:00:35.510>we <01:00:35.790>had <01:00:36.070>these <01:00:36.350>authorization <01:00:36.630>timeouts.

831
01:00:39.390 --> 01:00:44.150
<01:00:39.390>Questions <01:00:39.497>we <01:00:39.605>ask <01:00:39.713>ourselves <01:00:39.820>at <01:00:39.928>this <01:00:40.036>point <01:00:40.143>are <01:00:40.251>what <01:00:40.359>do <01:00:40.466>we <01:00:40.574>do <01:00:40.682>about <01:00:40.790>the

832
01:00:44.150 --> 01:00:48.750
<01:00:44.150>migration? <01:00:44.305>What <01:00:44.461>can <01:00:44.616>we <01:00:44.772>do <01:00:44.927>immediately <01:00:45.083>as <01:00:45.238>opposed <01:00:45.394>to, <01:00:45.550>uh,

833
01:00:48.750 --> 01:00:52.910
<01:00:48.750>finding <01:00:48.890>a <01:00:49.030>long-term <01:00:49.170>solution? <01:00:49.310>And <01:00:49.450>what <01:00:49.590>is <01:00:49.730>the <01:00:49.870>impact <01:00:50.010>on <01:00:50.150>customers?

834
01:00:55.030 --> 01:00:59.830
<01:00:55.030>I <01:00:55.130>have <01:00:55.230>a <01:00:55.330>few <01:00:55.430>more <01:00:55.530>options <01:00:55.630>this <01:00:55.730>time <01:00:55.830>I <01:00:55.930>have <01:00:56.030>to <01:00:56.130>zoom <01:00:56.230>out <01:00:56.330>a <01:00:56.430>bit

835
01:01:01.330 --> 01:01:05.190
<01:01:01.330>to <01:01:01.485>fit <01:01:01.641>them <01:01:01.796>on <01:01:01.952>the <01:01:02.107>screen. <01:01:02.263>Oh, <01:01:02.418>here <01:01:02.574>we <01:01:02.730>are.

836
01:01:08.880 --> 01:01:10.820
<01:01:08.880>Um, <01:01:09.080>well, <01:01:09.280>we <01:01:09.480>can <01:01:09.680>of <01:01:09.880>course <01:01:10.080>do <01:01:10.280>nothing,

837
01:01:10.820 --> 01:01:14.900
<01:01:10.820>which <01:01:10.936>means <01:01:11.053>we <01:01:11.170>proceed <01:01:11.286>as <01:01:11.403>planned <01:01:11.520>with <01:01:11.636>our <01:01:11.753>migration <01:01:11.870>schedule <01:01:11.986>and <01:01:12.103>keep <01:01:12.220>observing

838
01:01:14.900 --> 01:01:19.180
<01:01:14.900>what <01:01:15.055>happens. <01:01:15.211>We <01:01:15.366>could <01:01:15.522>just <01:01:15.677>increase <01:01:15.833>the <01:01:15.988>timeouts <01:01:16.144>after <01:01:16.300>all.

839
01:01:19.180 --> 01:01:21.740
<01:01:19.180>If <01:01:19.379>requests <01:01:19.580>are <01:01:19.779>timing <01:01:19.980>out, <01:01:20.180>maybe <01:01:20.379>they <01:01:20.580>will,

840
01:01:21.810 --> 01:01:26.540
<01:01:21.810>they <01:01:21.926>would <01:01:22.043>succeed <01:01:22.160>if <01:01:22.276>we <01:01:22.393>increase <01:01:22.509>the <01:01:22.626>timeout <01:01:22.743>and <01:01:22.860>then <01:01:22.976>proceed <01:01:23.093>as <01:01:23.210>planned.

841
01:01:26.600 --> 01:01:30.420
<01:01:26.600>We <01:01:26.700>could <01:01:26.799>choose <01:01:26.900>to <01:01:27.000>skip <01:01:27.100>today's <01:01:27.200>migration <01:01:27.299>batch <01:01:27.400>in <01:01:27.500>order <01:01:27.600>not <01:01:27.700>to <01:01:27.799>make <01:01:27.900>the <01:01:28.000>problem

842
01:01:30.420 --> 01:01:34.180
<01:01:30.420>worse <01:01:30.653>and <01:01:30.886>keep <01:01:31.120>observing. <01:01:31.353>We <01:01:31.586>could, <01:01:31.820>uh,

843
01:01:34.180 --> 01:01:36.940
<01:01:34.180>skip <01:01:34.307>the <01:01:34.434>batch <01:01:34.561>and <01:01:34.689>call <01:01:34.816>NovaNET <01:01:34.943>and <01:01:35.070>talk <01:01:35.198>it <01:01:35.325>over <01:01:35.452>with <01:01:35.580>them.

844
01:01:38.240 --> 01:01:43.140
<01:01:38.240>And <01:01:38.356>we <01:01:38.473>could <01:01:38.589>also <01:01:38.706>choose <01:01:38.823>to <01:01:38.939>authorize <01:01:39.056>payments <01:01:39.173>despite <01:01:39.290>the <01:01:39.406>timeouts <01:01:39.523>and <01:01:39.640>accept

845
01:01:43.140 --> 01:01:46.620
<01:01:43.140>that <01:01:43.490>captures <01:01:43.839>may <01:01:44.190>fail. <01:01:44.540>Um,

846
01:01:46.710 --> 01:01:49.620
<01:01:46.710>first <01:01:46.910>keeping <01:01:47.110>customers <01:01:47.310>happy, <01:01:47.510>but <01:01:47.710>taking <01:01:47.910>some <01:01:48.110>risk.

847
01:01:52.650 --> 01:01:55.750
<01:01:52.650>So <01:01:52.883>these <01:01:53.116>options <01:01:53.350>are <01:01:53.583>not <01:01:53.816>mutually <01:01:54.050>exclusive,

848
01:01:55.810 --> 01:01:58.830
<01:01:55.810>so <01:01:55.985>you <01:01:56.160>can <01:01:56.335>be <01:01:56.509>in <01:01:56.685>favor <01:01:56.860>of <01:01:57.035>multiple <01:01:57.210>options.

849
01:01:59.730 --> 01:02:03.470
<01:01:59.730>So <01:01:59.857>please <01:01:59.984>think <01:02:00.111>about <01:02:00.239>what <01:02:00.366>your <01:02:00.493>immediate <01:02:00.620>reaction <01:02:00.748>would <01:02:00.875>be, <01:02:01.002>not, <01:02:01.130>uh,

850
01:02:03.470 --> 01:02:04.670
<01:02:03.470>finding <01:02:03.830>a <01:02:04.190>long-term <01:02:04.550>solution.

851
01:02:04.670 --> 01:02:08.310
<01:02:04.670>But <01:02:04.786>what <01:02:04.903>do <01:02:05.020>you <01:02:05.136>do <01:02:05.253>right <01:02:05.370>now <01:02:05.486>and <01:02:05.603>put <01:02:05.720>your <01:02:05.836>thoughts <01:02:05.953>on <01:02:06.070>board.

852
01:02:08.310 --> 01:02:12.550
<01:02:08.310>Suggest <01:02:08.465>alternatives <01:02:08.621>and <01:02:08.776>vote <01:02:08.932>for <01:02:09.087>one <01:02:09.243>of <01:02:09.398>the <01:02:09.554>options. <01:02:09.710>Again,

853
01:02:12.750 --> 01:02:15.670
<01:02:12.750>I <01:02:12.925>will <01:02:13.100>set <01:02:13.275>the <01:02:13.450>time <01:02:13.625>up <01:02:13.800>to <01:02:13.975>five <01:02:14.150>minutes

854
01:02:19.380 --> 01:02:23.490
<01:02:19.380>and <01:02:19.520>I'll <01:02:19.660>turn <01:02:19.800>off <01:02:19.940>moderation <01:02:20.080>mode <01:02:20.220>so <01:02:20.360>you <01:02:20.500>can <01:02:20.640>zoom <01:02:20.780>around

855
01:02:25.370 --> 01:02:26.203
<01:02:25.370>on <01:02:25.744>your <01:02:26.119>own.

856
01:02:32.870 --> 01:02:34.340
<01:02:32.870>There <01:02:33.200>are <01:02:33.531>some <01:02:33.862>votes <01:02:34.193>already

857
01:02:39.270 --> 01:02:40.690
<01:02:39.270>for <01:02:39.909>increasing <01:02:40.548>timeouts.

858
01:02:41.130 --> 01:02:44.610
<01:02:41.130>Skipping <01:02:41.363>today's <01:02:41.596>migration <01:02:41.830>batch <01:02:42.063>calling <01:02:42.296>novo <01:02:42.530>net.

859
01:03:07.470 --> 01:03:08.610
<01:03:07.470>So <01:03:07.983>again, <01:03:08.496>the,

860
01:03:08.630 --> 01:03:13.570
<01:03:08.630>the <01:03:08.737>effects <01:03:08.845>of <01:03:08.953>this <01:03:09.060>error <01:03:09.168>are <01:03:09.276>customers <01:03:09.383>who <01:03:09.491>have <01:03:09.599>been <01:03:09.706>migrated <01:03:09.814>may <01:03:09.922>run <01:03:10.030>into

861
01:03:13.570 --> 01:03:15.610
<01:03:13.570>timeouts. <01:03:13.745>Not <01:03:13.920>all <01:03:14.095>of <01:03:14.270>them <01:03:14.445>do, <01:03:14.620>but <01:03:14.795>there <01:03:14.970>are,

862
01:03:15.660 --> 01:03:20.530
<01:03:15.660>there <01:03:15.859>are <01:03:16.060>occurring <01:03:16.259>sporadically <01:03:16.460>and <01:03:16.660>if <01:03:16.859>they <01:03:17.060>do,

863
01:03:20.640 --> 01:03:25.170
<01:03:20.640>they <01:03:20.733>will <01:03:20.826>get <01:03:20.920>an <01:03:21.013>error <01:03:21.106>displayed <01:03:21.200>in <01:03:21.293>one <01:03:21.386>of <01:03:21.480>the <01:03:21.573>service <01:03:21.666>apps <01:03:21.759>and <01:03:21.853>have <01:03:21.946>to <01:03:22.040>retry

864
01:03:25.170 --> 01:03:27.010
<01:03:25.170>the <01:03:25.450>purchase, <01:03:25.730>which <01:03:26.010>will <01:03:26.290>probably <01:03:26.570>work.

865
01:03:32.060 --> 01:03:36.880
<01:03:32.060>So <01:03:32.200>increasing <01:03:32.340>timeouts <01:03:32.480>and <01:03:32.620>policy <01:03:32.759>this <01:03:32.900>plus <01:03:33.040>four <01:03:33.180>since <01:03:33.320>we <01:03:33.460>don't

866
01:03:36.880 --> 01:03:38.280
<01:03:36.880>want <01:03:37.132>to <01:03:37.384>make <01:03:37.636>our <01:03:37.888>problem <01:03:38.140>worse.

867
01:03:38.830 --> 01:03:43.560
<01:03:38.830>Four <01:03:38.985>is <01:03:39.141>calling <01:03:39.296>ignore <01:03:39.452>net <01:03:39.607>and <01:03:39.763>skipping <01:03:39.918>today's <01:03:40.074>migration <01:03:40.230>batch.

868
01:03:45.070 --> 01:03:47.590
<01:03:45.070>Okay, <01:03:46.470>um,

869
01:03:48.360 --> 01:03:50.590
<01:03:48.360>increasing <01:03:48.710>timers <01:03:49.060>give <01:03:49.410>further <01:03:49.760>chance,

870
01:03:51.340 --> 01:03:54.550
<01:03:51.340>give <01:03:51.495>a <01:03:51.651>new <01:03:51.806>email <01:03:51.962>to <01:03:52.117>authorize <01:03:52.273>or <01:03:52.428>stop <01:03:52.584>the <01:03:52.740>service.

871
01:03:58.470 --> 01:04:01.810
<01:03:58.470>Um, <01:03:58.609>payment <01:03:58.750>authorization <01:03:58.890>does <01:03:59.029>not <01:03:59.169>have <01:03:59.310>anything <01:03:59.450>to <01:03:59.589>do <01:03:59.730>with <01:03:59.870>email.

872
01:04:03.350 --> 01:04:08.290
<01:04:03.350>It <01:04:03.457>is <01:04:03.565>the <01:04:03.673>step <01:04:03.780>where <01:04:03.888>the <01:04:03.996>payment <01:04:04.103>service <01:04:04.211>provider <01:04:04.319>checks <01:04:04.426>whether <01:04:04.534>the <01:04:04.642>customer <01:04:04.750>is

873
01:04:08.290 --> 01:04:13.020
<01:04:08.290>credit <01:04:08.523>worthy <01:04:08.756>and <01:04:08.990>decides <01:04:09.223>whether <01:04:09.456>to <01:04:09.690>accept

874
01:04:13.880 --> 01:04:15.460
<01:04:13.880>the <01:04:14.346>sale <01:04:14.813>of <01:04:15.280>receivables,

875
01:04:15.650 --> 01:04:19.100
<01:04:15.650>whether <01:04:15.805>they <01:04:15.961>will <01:04:16.116>buy <01:04:16.272>the <01:04:16.427>claim <01:04:16.583>resulting <01:04:16.738>from <01:04:16.894>the <01:04:17.050>purchase.

876
01:04:22.720 --> 01:04:26.980
<01:04:22.720>Um, <01:04:22.827>skipping <01:04:22.935>today's <01:04:23.043>migration <01:04:23.150>batch <01:04:23.258>and <01:04:23.366>to <01:04:23.473>call <01:04:23.581>a <01:04:23.689>novo <01:04:23.796>net. <01:04:23.904>Play <01:04:24.012>it <01:04:24.120>safe.

877
01:04:26.980 --> 01:04:29.180
<01:04:26.980>Better <01:04:27.330>safe <01:04:27.680>than <01:04:28.030>sorry. <01:04:28.380>Okay,

878
01:04:31.100 --> 01:04:32.660
<01:04:31.100>authorizing <01:04:31.566>despite <01:04:32.033>the <01:04:32.500>timeouts,

879
01:04:32.760 --> 01:04:36.620
<01:04:32.760>I'd <01:04:32.867>be <01:04:32.975>very <01:04:33.083>p****d <01:04:33.190>off <01:04:33.298>if <01:04:33.406>your <01:04:33.513>technical <01:04:33.621>problems <01:04:33.729>are <01:04:33.836>messing <01:04:33.944>with <01:04:34.052>my <01:04:34.160>day.

880
01:04:38.850 --> 01:04:42.300
<01:04:38.850>This <01:04:39.025>is <01:04:39.200>written <01:04:39.375>from <01:04:39.549>a <01:04:39.725>customer <01:04:39.900>perspective, <01:04:40.075>I <01:04:40.250>assume.

881
01:04:45.040 --> 01:04:45.940
<01:04:45.040>Yes. <01:04:45.850>Well,

882
01:04:49.640 --> 01:04:52.280
<01:04:49.640>customers <01:04:49.795>who <01:04:49.951>are <01:04:50.106>getting <01:04:50.262>errors <01:04:50.417>will <01:04:50.573>probably <01:04:50.728>p**s <01:04:50.884>off. <01:04:51.040>Yes,

883
01:04:53.980 --> 01:04:57.920
<01:04:53.980>our <01:04:54.107>ideas <01:04:54.234>increase <01:04:54.361>timeout <01:04:54.489>and <01:04:54.616>proceed <01:04:54.743>as <01:04:54.870>normally <01:04:54.998>in <01:04:55.125>call <01:04:55.252>normal <01:04:55.380>net,

884
01:04:58.640 --> 01:05:02.670
<01:04:58.640>which <01:04:58.815>would <01:04:58.990>mean <01:04:59.165>migrating <01:04:59.339>an <01:04:59.515>additional <01:04:59.690>100,000 <01:04:59.865>customers <01:05:00.040>today.

885
01:05:06.090 --> 01:05:07.070
<01:05:06.090>Yes, <01:05:06.310>we <01:05:06.531>could <01:05:06.751>do <01:05:06.972>that.

886
01:05:42.860 --> 01:05:47.100
<01:05:42.860>Mm. <01:05:42.967>So <01:05:43.075>the <01:05:43.183>last <01:05:43.290>option, <01:05:43.398>banks <01:05:43.506>could <01:05:43.613>sue <01:05:43.721>you <01:05:43.829>if <01:05:43.936>you <01:05:44.044>make <01:05:44.152>a <01:05:44.260>mistake.

887
01:05:48.840 --> 01:05:49.540
Mm,

888
01:05:49.540 --> 01:05:53.980
<01:05:49.540>I <01:05:49.647>don't <01:05:49.755>really <01:05:49.863>agree <01:05:49.970>because <01:05:50.078>captures <01:05:50.186>failing <01:05:50.293>do <01:05:50.401>not <01:05:50.509>mean <01:05:50.616>that <01:05:50.724>the <01:05:50.832>bank <01:05:50.940>has

889
01:05:54.720 --> 01:05:55.553
<01:05:54.720>any <01:05:54.969>kind <01:05:55.219>of <01:05:55.469>problem.

890
01:05:56.800 --> 01:06:01.580
<01:05:56.800>It <01:05:56.907>just <01:05:57.015>means <01:05:57.123>that <01:05:57.230>the <01:05:57.338>service <01:05:57.446>will <01:05:57.553>not <01:05:57.661>be <01:05:57.769>able <01:05:57.876>to <01:05:57.984>submit <01:05:58.092>the <01:05:58.200>capture

891
01:06:01.800 --> 01:06:03.140
<01:06:01.800>to <01:06:02.202>repayment <01:06:02.604>service <01:06:03.006>provider.

892
01:06:04.950 --> 01:06:08.400
<01:06:04.950>This <01:06:05.105>doesn't <01:06:05.261>have <01:06:05.416>anything <01:06:05.572>to <01:06:05.727>do <01:06:05.883>with <01:06:06.038>the <01:06:06.194>bank <01:06:06.350>yet

893
01:06:15.410 --> 01:06:20.350
<01:06:15.410>because <01:06:15.565>the <01:06:15.721>payment <01:06:15.876>service <01:06:16.032>provider <01:06:16.187>will <01:06:16.343>only <01:06:16.498>try <01:06:16.654>to <01:06:16.810>debit

894
01:06:20.350 --> 01:06:23.790
<01:06:20.350>accounts <01:06:20.505>for <01:06:20.661>which <01:06:20.816>it <01:06:20.972>has <01:06:21.127>agreed <01:06:21.283>to <01:06:21.438>accept <01:06:21.594>the <01:06:21.750>capture.

895
01:06:27.570 --> 01:06:28.403
Okay,

896
01:06:28.730 --> 01:06:33.380
<01:06:28.730>skip <01:06:28.846>today's <01:06:28.963>migration <01:06:29.080>batching <01:06:29.196>call <01:06:29.313>as <01:06:29.430>one <01:06:29.546>stick <01:06:29.663>that <01:06:29.780>says <01:06:29.896>if <01:06:30.013>they <01:06:30.130>have

897
01:06:33.380 --> 01:06:35.940
<01:06:33.380>responsibility, <01:06:33.580>they <01:06:33.780>should <01:06:33.980>help <01:06:34.180>to <01:06:34.380>solve <01:06:34.580>the <01:06:34.780>problem.

898
01:06:38.210 --> 01:06:41.460
<01:06:38.210>Yes. <01:06:38.490>Can't <01:06:38.770>say <01:06:39.050>anything <01:06:39.330>against <01:06:39.610>that.

899
01:06:46.660 --> 01:06:47.130
Okay.

900
01:06:47.130 --> 01:06:51.990
<01:06:47.130>So <01:06:47.285>the <01:06:47.441>majority <01:06:47.596>of <01:06:47.752>votes <01:06:47.907>goes <01:06:48.063>to <01:06:48.218>calling <01:06:48.374>novo <01:06:48.530>net

901
01:06:51.990 --> 01:06:53.790
<01:06:51.990>and <01:06:52.339>skipping <01:06:52.689>today's <01:06:53.040>migration <01:06:53.390>batch.

902
01:06:54.880 --> 01:06:59.200
<01:06:54.880>There <01:06:55.035>are <01:06:55.191>some <01:06:55.346>votes <01:06:55.502>to <01:06:55.657>increase <01:06:55.813>the <01:06:55.968>timeouts <01:06:56.124>and <01:06:56.280>some

903
01:06:59.700 --> 01:07:01.600
<01:06:59.700>to <01:07:00.049>skip <01:07:00.399>and <01:07:00.750>keep <01:07:01.100>observing.

904
01:07:04.240 --> 01:07:08.320
<01:07:04.240>I <01:07:04.356>assume <01:07:04.473>this <01:07:04.589>means <01:07:04.706>or <01:07:04.823>keep <01:07:04.939>observing <01:07:05.056>without <01:07:05.173>calling <01:07:05.290>neur <01:07:05.406>net <01:07:05.523>because <01:07:05.640>uh,

905
01:07:08.470 --> 01:07:12.320
<01:07:08.470>otherwise <01:07:08.703>it <01:07:08.936>would <01:07:09.170>be <01:07:09.403>option <01:07:09.636>four. <01:07:09.870>Okay.

906
01:07:13.050 --> 01:07:14.880
<01:07:13.050>Thank <01:07:13.400>you <01:07:13.750>for <01:07:14.100>your <01:07:14.450>thoughts.

907
01:07:17.610 --> 01:07:21.030
<01:07:17.610>Time's <01:07:17.750>up <01:07:17.890>and <01:07:18.030>I <01:07:18.170>will <01:07:18.310>show <01:07:18.450>you <01:07:18.590>what <01:07:18.730>we <01:07:18.870>actually <01:07:19.010>did.

908
01:07:21.930 --> 01:07:23.870
<01:07:21.930>So <01:07:22.279>back <01:07:22.629>to <01:07:22.980>the <01:07:23.330>presentation.

909
01:07:27.070 --> 01:07:30.280
<01:07:27.070>What <01:07:27.225>were <01:07:27.381>the <01:07:27.536>key <01:07:27.692>questions <01:07:27.847>again? <01:07:28.003>Well, <01:07:28.158>what <01:07:28.314>about <01:07:28.470>migration?

910
01:07:30.780 --> 01:07:33.960
<01:07:30.779>We <01:07:30.919>had <01:07:31.060>a <01:07:31.200>plan <01:07:31.339>to <01:07:31.479>follow, <01:07:31.620>but <01:07:31.759>there <01:07:31.899>was <01:07:32.040>wiggle <01:07:32.180>room.

911
01:07:34.340 --> 01:07:37.720
<01:07:34.340>We <01:07:34.456>had <01:07:34.573>planned <01:07:34.690>the <01:07:34.806>last <01:07:34.923>batch <01:07:35.040>for <01:07:35.156>the <01:07:35.273>15th <01:07:35.390>instead <01:07:35.506>of <01:07:35.623>the <01:07:35.740>17th,

912
01:07:37.890 --> 01:07:41.520
<01:07:37.890>which <01:07:38.029>we <01:07:38.170>were <01:07:38.310>aiming <01:07:38.450>for, <01:07:38.589>but <01:07:38.730>the <01:07:38.870>17th <01:07:39.009>wasn't <01:07:39.150>the <01:07:39.290>deadline.

913
01:07:41.520 --> 01:07:42.880
<01:07:41.520>The <01:07:41.826>21st <01:07:42.132>was <01:07:42.438>the <01:07:42.744>deadline.

914
01:07:42.880 --> 01:07:47.680
<01:07:42.880>So <01:07:42.967>we <01:07:43.055>had <01:07:43.142>some <01:07:43.230>room <01:07:43.317>and <01:07:43.405>the <01:07:43.492>delay <01:07:43.580>for <01:07:43.667>one <01:07:43.755>day <01:07:43.842>would <01:07:43.930>not <01:07:44.017>hurt <01:07:44.105>us <01:07:44.192>too <01:07:44.280>much.

915
01:07:49.310 --> 01:07:52.400
<01:07:49.310>What <01:07:49.485>can <01:07:49.660>we <01:07:49.835>do <01:07:50.009>immediately? <01:07:50.185>Well, <01:07:50.360>some <01:07:50.535>thoughts, <01:07:50.710>uh,

916
01:07:53.220 --> 01:07:58.080
<01:07:53.220>on <01:07:53.327>the <01:07:53.435>options <01:07:53.543>of <01:07:53.650>course <01:07:53.758>are <01:07:53.866>low. <01:07:53.973>Why <01:07:54.081>not <01:07:54.189>simply <01:07:54.296>increase <01:07:54.404>the <01:07:54.512>timeouts? <01:07:54.620>Hmm.

917
01:07:58.460 --> 01:07:59.293
<01:07:58.460>Yes. <01:07:58.834>Well, <01:07:59.209>however,

918
01:07:59.460 --> 01:08:03.520
<01:07:59.460>our <01:07:59.587>apps <01:07:59.714>have <01:07:59.841>timeouts <01:07:59.969>for <01:08:00.096>authorization <01:08:00.223>requests <01:08:00.350>to <01:08:00.478>the <01:08:00.605>payment <01:08:00.732>component <01:08:00.860>too.

919
01:08:04.500 --> 01:08:08.040
<01:08:04.500>We <01:08:04.600>had <01:08:04.700>already <01:08:04.800>discussed <01:08:04.900>the <01:08:05.000>topic <01:08:05.100>of <01:08:05.200>timeouts <01:08:05.300>with <01:08:05.400>the <01:08:05.500>app <01:08:05.600>teams <01:08:05.700>in <01:08:05.800>the <01:08:05.900>past

920
01:08:08.140 --> 01:08:13.120
<01:08:08.140>and <01:08:08.247>they <01:08:08.355>were <01:08:08.463>strongly <01:08:08.570>in <01:08:08.678>favor <01:08:08.786>of <01:08:08.893>short <01:08:09.001>timeouts <01:08:09.109>because <01:08:09.216>customers <01:08:09.324>do <01:08:09.432>not <01:08:09.540>wait

921
01:08:13.120 --> 01:08:14.160
<01:08:13.120>around, <01:08:14.056>uh,

922
01:08:14.360 --> 01:08:19.320
<01:08:14.360>silently <01:08:14.500>if <01:08:14.640>there <01:08:14.780>doesn't <01:08:14.920>seem <01:08:15.060>to <01:08:15.200>be <01:08:15.340>progress <01:08:15.480>displayed <01:08:15.620>by <01:08:15.760>the

923
01:08:19.320 --> 01:08:23.280
<01:08:19.319>apps, <01:08:19.475>they <01:08:19.631>will <01:08:19.786>tend <01:08:19.942>to <01:08:20.097>click <01:08:20.253>around <01:08:20.408>aboard <01:08:20.564>the <01:08:20.719>transaction,

924
01:08:23.740 --> 01:08:26.560
<01:08:23.740>do <01:08:23.939>something <01:08:24.139>else. <01:08:24.340>So <01:08:24.540>increasing <01:08:24.740>the <01:08:24.939>timeouts, <01:08:25.139>uh,

925
01:08:26.810 --> 01:08:30.320
<01:08:26.810>would <01:08:27.043>probably <01:08:27.276>not <01:08:27.510>have <01:08:27.743>the <01:08:27.976>desired <01:08:28.210>effect

926
01:08:32.130 --> 01:08:34.440
<01:08:32.130>since <01:08:32.305>it <01:08:32.480>was <01:08:32.654>caused <01:08:32.830>to <01:08:33.005>NovaNET <01:08:33.180>that <01:08:33.355>timed <01:08:33.529>out,

927
01:08:34.580 --> 01:08:38.160
<01:08:34.580>it <01:08:34.696>certainly <01:08:34.813>made <01:08:34.930>sense <01:08:35.046>to <01:08:35.163>call <01:08:35.279>NovaNET <01:08:35.396>and <01:08:35.513>discuss <01:08:35.630>the <01:08:35.746>issue <01:08:35.863>with <01:08:35.979>them.

928
01:08:39.500 --> 01:08:43.600
<01:08:39.500>We <01:08:39.593>could <01:08:39.686>also <01:08:39.779>have <01:08:39.873>decided <01:08:39.966>to <01:08:40.060>just <01:08:40.153>let <01:08:40.246>users <01:08:40.340>buy <01:08:40.433>if <01:08:40.526>replies <01:08:40.620>took <01:08:40.713>too <01:08:40.806>long <01:08:40.899>and

929
01:08:43.600 --> 01:08:45.880
<01:08:43.600>accept <01:08:43.755>the <01:08:43.911>risk, <01:08:44.066>the <01:08:44.222>captures <01:08:44.377>would <01:08:44.533>be <01:08:44.688>rejected <01:08:44.844>later <01:08:45.000>on.

930
01:08:45.880 --> 01:08:48.800
<01:08:45.880>But <01:08:46.020>since <01:08:46.160>the <01:08:46.300>payment <01:08:46.440>component <01:08:46.580>is <01:08:46.720>only <01:08:46.859>a <01:08:47.000>technical <01:08:47.140>integration <01:08:47.279>layer,

931
01:08:49.100 --> 01:08:51.720
<01:08:49.100>we <01:08:49.240>could <01:08:49.380>not <01:08:49.520>decide <01:08:49.660>to <01:08:49.800>absorb <01:08:49.940>the <01:08:50.080>losses <01:08:50.220>on <01:08:50.360>our <01:08:50.500>own.

932
01:08:51.740 --> 01:08:54.960
<01:08:51.740>We <01:08:51.867>would've <01:08:51.994>to <01:08:52.121>have <01:08:52.249>had <01:08:52.376>to <01:08:52.503>talk <01:08:52.630>to <01:08:52.758>the <01:08:52.885>services <01:08:53.012>about <01:08:53.139>this.

933
01:08:56.610 --> 01:08:59.390
<01:08:56.609>And <01:08:56.726>of <01:08:56.843>course <01:08:56.960>doing <01:08:57.076>nothing <01:08:57.193>is <01:08:57.309>always <01:08:57.426>an <01:08:57.543>option, <01:08:57.660>but <01:08:57.776>in <01:08:57.893>this <01:08:58.009>case,

934
01:08:59.450 --> 01:09:03.070
<01:08:59.450>we <01:08:59.543>would've <01:08:59.636>run <01:08:59.729>the <01:08:59.823>risk <01:08:59.916>of <01:09:00.010>payment <01:09:00.103>errors <01:09:00.196>on <01:09:00.290>a <01:09:00.383>wider <01:09:00.476>scale <01:09:00.569>and <01:09:00.663>we <01:09:00.756>certainly <01:09:00.849>did

935
01:09:03.070 --> 01:09:07.820
<01:09:03.069>not <01:09:03.225>want <01:09:03.381>that. <01:09:03.536>What <01:09:03.692>is <01:09:03.847>the <01:09:04.003>impact <01:09:04.158>on <01:09:04.314>customers? <01:09:04.469>Well,

936
01:09:07.820 --> 01:09:10.900
<01:09:07.819>they <01:09:08.019>would <01:09:08.219>experience <01:09:08.420>flaky <01:09:08.620>checkouts <01:09:08.819>in <01:09:09.019>the <01:09:09.219>apps,

937
01:09:12.150 --> 01:09:13.580
<01:09:12.149>increasing <01:09:12.793>the <01:09:13.437>timeouts.

938
01:09:13.580 --> 01:09:17.460
<01:09:13.580>If <01:09:13.680>we <01:09:13.779>could <01:09:13.880>negotiate <01:09:13.979>it <01:09:14.080>with <01:09:14.180>the <01:09:14.279>app <01:09:14.380>teams <01:09:14.479>would've <01:09:14.580>meant <01:09:14.680>longer <01:09:14.779>wait <01:09:14.880>times <01:09:14.979>and

939
01:09:17.620 --> 01:09:20.780
<01:09:17.620>customers <01:09:17.760>would <01:09:17.899>probably <01:09:18.040>abort <01:09:18.180>the <01:09:18.319>process <01:09:18.460>and <01:09:18.599>retry <01:09:18.740>anyway <01:09:18.880>or <01:09:19.019>leave.

940
01:09:22.010 --> 01:09:26.070
<01:09:22.010>So <01:09:22.126>we <01:09:22.243>first <01:09:22.360>decided <01:09:22.476>to <01:09:22.593>skip <01:09:22.710>today's <01:09:22.826>migration <01:09:22.943>batch <01:09:23.060>and <01:09:23.176>then <01:09:23.293>called <01:09:23.410>NovaNET.

941
01:09:28.400 --> 01:09:30.860
<01:09:28.399>We <01:09:28.599>were <01:09:28.799>collaborating <01:09:29.000>closely <01:09:29.200>with <01:09:29.399>them. <01:09:29.599>After <01:09:29.799>all,

942
01:09:30.860 --> 01:09:32.580
<01:09:30.859>they <01:09:31.093>were <01:09:31.326>monitoring <01:09:31.559>things <01:09:31.793>on <01:09:32.026>their <01:09:32.259>side.

943
01:09:32.580 --> 01:09:36.020
<01:09:32.580>We <01:09:32.696>were <01:09:32.813>monitoring <01:09:32.930>things <01:09:33.046>on <01:09:33.163>our <01:09:33.279>side <01:09:33.396>and <01:09:33.513>were <01:09:33.630>constantly <01:09:33.746>in <01:09:33.863>contact <01:09:33.979>anyway.

944
01:09:36.890 --> 01:09:40.740
<01:09:36.890>They <01:09:37.006>were <01:09:37.123>very <01:09:37.240>responsive <01:09:37.356>and <01:09:37.473>really <01:09:37.590>wanted <01:09:37.706>the <01:09:37.823>migration <01:09:37.940>to <01:09:38.056>succeed <01:09:38.173>and <01:09:38.290>not

945
01:09:40.740 --> 01:09:42.860
<01:09:40.740>appear <01:09:40.939>unreliable <01:09:41.139>in <01:09:41.340>the <01:09:41.540>eyes <01:09:41.740>of <01:09:41.939>the <01:09:42.139>customers.

946
01:09:42.860 --> 01:09:46.620
<01:09:42.859>So <01:09:42.967>they <01:09:43.075>agreed <01:09:43.183>to <01:09:43.290>buy <01:09:43.398>claims <01:09:43.506>for <01:09:43.613>purchases <01:09:43.721>for <01:09:43.829>which <01:09:43.936>the <01:09:44.044>authorization <01:09:44.152>had <01:09:44.259>timed

947
01:09:46.620 --> 01:09:50.740
<01:09:46.620>out. <01:09:46.760>In <01:09:46.899>doing <01:09:47.040>so, <01:09:47.180>they <01:09:47.319>took <01:09:47.460>on <01:09:47.599>the <01:09:47.740>risk <01:09:47.880>of <01:09:48.019>default,

948
01:09:50.810 --> 01:09:55.100
<01:09:50.809>even <01:09:50.937>cases <01:09:51.064>where <01:09:51.191>they <01:09:51.319>would've <01:09:51.446>normally <01:09:51.573>rejected <01:09:51.700>a <01:09:51.828>customer <01:09:51.955>for <01:09:52.082>the <01:09:52.209>migration

949
01:09:55.100 --> 01:09:55.933
phase.

950
01:09:57.010 --> 01:10:00.580
<01:09:57.010>This <01:09:57.126>allowed <01:09:57.243>the <01:09:57.360>payment <01:09:57.476>component <01:09:57.593>not <01:09:57.710>to <01:09:57.826>fail <01:09:57.943>in <01:09:58.060>case <01:09:58.176>of <01:09:58.293>a <01:09:58.410>timeout,

951
01:10:00.580 --> 01:10:04.540
<01:10:00.580>but <01:10:00.696>issue <01:10:00.813>a <01:10:00.930>positive <01:10:01.046>authorization <01:10:01.163>to <01:10:01.280>the <01:10:01.396>service <01:10:01.513>so <01:10:01.630>the <01:10:01.746>checkout <01:10:01.863>could <01:10:01.980>proceed

952
01:10:05.730 --> 01:10:10.480
<01:10:05.730>after <01:10:05.846>some <01:10:05.963>time <01:10:06.080>sometime <01:10:06.196>we <01:10:06.313>changed <01:10:06.429>the <01:10:06.546>code <01:10:06.663>accordingly <01:10:06.780>and <01:10:06.896>put <01:10:07.013>it <01:10:07.129>into

953
01:10:10.480 --> 01:10:11.920
<01:10:10.480>production <01:10:10.804>on <01:10:11.128>the <01:10:11.452>next <01:10:11.776>day.

954
01:10:11.990 --> 01:10:16.320
<01:10:11.990>Then <01:10:12.117>we <01:10:12.244>resumed <01:10:12.371>migrating <01:10:12.499>customers <01:10:12.626>in <01:10:12.753>batches <01:10:12.880>as <01:10:13.008>planned <01:10:13.135>and <01:10:13.262>observed <01:10:13.389>the

955
01:10:16.320 --> 01:10:19.840
<01:10:16.320>effects <01:10:16.553>on <01:10:16.786>our <01:10:17.019>monitoring <01:10:17.253>dashboard. <01:10:17.486>It <01:10:17.719>worked.

956
01:10:20.940 --> 01:10:24.520
<01:10:20.940>We <01:10:21.056>had <01:10:21.173>eliminated <01:10:21.290>the <01:10:21.406>main <01:10:21.523>cause <01:10:21.640>of <01:10:21.756>errors <01:10:21.873>by <01:10:21.990>cooperating <01:10:22.106>with <01:10:22.223>our <01:10:22.340>payment

957
01:10:24.520 --> 01:10:27.080
<01:10:24.520>partner <01:10:24.753>and <01:10:24.986>finding <01:10:25.220>a <01:10:25.453>solution <01:10:25.686>for <01:10:25.920>now,

958
01:10:27.530 --> 01:10:31.040
<01:10:27.530>which <01:10:27.657>is <01:10:27.784>only <01:10:27.911>half <01:10:28.039>technical <01:10:28.166>and <01:10:28.293>half <01:10:28.420>based <01:10:28.548>on <01:10:28.675>an <01:10:28.802>informal <01:10:28.929>agreement.

959
01:10:32.250 --> 01:10:32.780
Later,

960
01:10:32.780 --> 01:10:36.720
<01:10:32.780>of <01:10:32.880>course <01:10:32.980>there <01:10:33.080>were <01:10:33.179>additional <01:10:33.280>changes <01:10:33.380>to <01:10:33.480>fixed <01:10:33.580>causes <01:10:33.679>and <01:10:33.780>so <01:10:33.880>we <01:10:33.980>have <01:10:34.080>a <01:10:34.179>stable

961
01:10:37.080 --> 01:10:40.080
<01:10:37.080>solution <01:10:37.360>now <01:10:37.640>and <01:10:37.920>that <01:10:38.200>was <01:10:38.480>it.

962
01:10:40.490 --> 01:10:43.360
<01:10:40.490>There <01:10:40.630>were <01:10:40.769>minor <01:10:40.910>issues <01:10:41.050>to <01:10:41.190>work <01:10:41.330>out, <01:10:41.469>but <01:10:41.610>no <01:10:41.750>major <01:10:41.889>problems.

963
01:10:43.360 --> 01:10:47.440
<01:10:43.360>And <01:10:43.515>on <01:10:43.671>day <01:10:43.826>February <01:10:43.982>16th, <01:10:44.137>five <01:10:44.293>days <01:10:44.448>before <01:10:44.604>the <01:10:44.759>deadline,

964
01:10:47.620 --> 01:10:51.080
<01:10:47.620>all <01:10:47.853>customers <01:10:48.086>were <01:10:48.320>migrated. <01:10:48.553>We <01:10:48.786>were <01:10:49.019>done.

965
01:10:52.220 --> 01:10:53.920
<01:10:52.220>But <01:10:52.686>were <01:10:53.153>we <01:10:53.620>really?

966
01:10:54.510 --> 01:10:58.400
<01:10:54.510>What <01:10:54.610>about <01:10:54.710>the <01:10:54.810>scaffolding <01:10:54.910>we <01:10:55.010>built <01:10:55.110>and <01:10:55.210>the <01:10:55.310>debris <01:10:55.410>left <01:10:55.510>over <01:10:55.610>after <01:10:55.710>the <01:10:55.810>dust <01:10:55.910>had

967
01:10:58.400 --> 01:10:59.110
settled.

968
01:10:59.110 --> 01:11:03.800
<01:10:59.110>What <01:10:59.250>about <01:10:59.389>the <01:10:59.530>adapter <01:10:59.670>for <01:10:59.809>the <01:10:59.950>old <01:11:00.089>P <01:11:00.230>S <01:11:00.370>P <01:11:00.509>leaving

969
01:11:03.900 --> 01:11:07.600
<01:11:03.900>unused <01:11:04.007>code? <01:11:04.115>Lying <01:11:04.223>around <01:11:04.330>is <01:11:04.438>generally <01:11:04.546>a <01:11:04.653>bad <01:11:04.761>idea. <01:11:04.869>So <01:11:04.976>this <01:11:05.084>has <01:11:05.192>to <01:11:05.299>go,

970
01:11:07.600 --> 01:11:10.160
<01:11:07.600>obviously <01:11:07.800>we <01:11:08.000>removed <01:11:08.200>it <01:11:08.400>from <01:11:08.600>the <01:11:08.800>code <01:11:09.000>base.

971
01:11:11.150 --> 01:11:14.430
<01:11:11.150>What <01:11:11.277>about <01:11:11.404>the <01:11:11.531>fallback <01:11:11.659>logic <01:11:11.786>we <01:11:11.913>implemented <01:11:12.040>to <01:11:12.168>deal <01:11:12.295>with <01:11:12.422>certain <01:11:12.549>migration

972
01:11:14.600 --> 01:11:18.160
<01:11:14.600>scenarios? <01:11:14.727>This <01:11:14.854>is <01:11:14.981>useless <01:11:15.109>without <01:11:15.236>P <01:11:15.363>S <01:11:15.490>P <01:11:15.618>to <01:11:15.745>fall <01:11:15.872>back <01:11:16.000>to.

973
01:11:18.160 --> 01:11:23.160
<01:11:18.160>So <01:11:18.253>it <01:11:18.346>has <01:11:18.440>to <01:11:18.533>go <01:11:18.626>to <01:11:18.720>the <01:11:18.813>first <01:11:18.906>time <01:11:19.000>users <01:11:19.093>try <01:11:19.186>to <01:11:19.280>buy <01:11:19.373>something <01:11:19.466>after <01:11:19.559>we

974
01:11:23.160 --> 01:11:25.680
<01:11:23.160>migrated. <01:11:23.360>They <01:11:23.559>have <01:11:23.760>to <01:11:23.960>be <01:11:24.160>registered <01:11:24.360>with <01:11:24.559>NovaNET.

975
01:11:25.870 --> 01:11:27.640
<01:11:25.870>What <01:11:26.103>about <01:11:26.336>this <01:11:26.570>on <01:11:26.803>the <01:11:27.036>fly <01:11:27.269>registration?

976
01:11:28.920 --> 01:11:32.200
<01:11:28.920>Actually <01:11:29.036>we <01:11:29.153>are <01:11:29.270>going <01:11:29.386>to <01:11:29.503>need <01:11:29.620>this <01:11:29.736>indefinitely <01:11:29.853>because <01:11:29.970>in <01:11:30.086>the <01:11:30.203>years <01:11:30.320>time,

977
01:11:32.200 --> 01:11:35.600
<01:11:32.200>there <01:11:32.316>may <01:11:32.433>still <01:11:32.550>be <01:11:32.666>users <01:11:32.783>who <01:11:32.900>have <01:11:33.016>not <01:11:33.133>interacted <01:11:33.250>with <01:11:33.366>payment <01:11:33.483>components <01:11:33.599>since

978
01:11:35.600 --> 01:11:40.000
<01:11:35.600>January <01:11:35.727>and <01:11:35.854>they <01:11:35.981>will <01:11:36.109>need <01:11:36.236>to <01:11:36.363>be <01:11:36.490>migrated <01:11:36.618>too. <01:11:36.745>So <01:11:36.872>it <01:11:37.000>stays.

979
01:11:41.320 --> 01:11:45.130
<01:11:41.320>What <01:11:41.460>about <01:11:41.599>the <01:11:41.740>orange <01:11:41.880>box <01:11:42.019>on <01:11:42.160>our <01:11:42.299>CPA <01:11:42.440>mandate <01:11:42.580>page? <01:11:42.719>Well,

980
01:11:45.130 --> 01:11:47.730
<01:11:45.130>maybe <01:11:45.237>at <01:11:45.345>some <01:11:45.453>point <01:11:45.560>we <01:11:45.668>will <01:11:45.776>drop <01:11:45.883>it, <01:11:45.991>but <01:11:46.099>for <01:11:46.206>now <01:11:46.314>it <01:11:46.422>stays <01:11:46.530>too,

981
01:11:47.730 --> 01:11:51.770
<01:11:47.730>for <01:11:47.870>the <01:11:48.009>same <01:11:48.150>reason. <01:11:48.290>And <01:11:48.429>the <01:11:48.570>green <01:11:48.709>box <01:11:48.849>on <01:11:48.990>payment <01:11:49.129>page,

982
01:11:52.600 --> 01:11:56.050
<01:11:52.600>this <01:11:52.700>is <01:11:52.800>the <01:11:52.900>only <01:11:53.000>indication <01:11:53.100>whether <01:11:53.200>a <01:11:53.300>customer <01:11:53.400>is <01:11:53.500>granted <01:11:53.600>to <01:11:53.700>required <01:11:53.800>C <01:11:53.900>P <01:11:54.000>A

983
01:11:56.050 --> 01:11:59.450
<01:11:56.050>mandates. <01:11:56.177>So <01:11:56.304>we <01:11:56.431>are <01:11:56.559>going <01:11:56.686>to <01:11:56.813>keep <01:11:56.940>it <01:11:57.068>for <01:11:57.195>the <01:11:57.322>foreseeable <01:11:57.450>future.

984
01:12:00.870 --> 01:12:03.130
<01:12:00.870>And <01:12:01.070>what <01:12:01.269>about <01:12:01.470>the <01:12:01.670>psps? <01:12:01.870>Which <01:12:02.070>per <01:12:02.269>user?

985
01:12:04.430 --> 01:12:08.410
<01:12:04.430>We <01:12:04.523>deliberated <01:12:04.616>a <01:12:04.710>bit <01:12:04.803>about <01:12:04.896>this <01:12:04.990>one <01:12:05.083>because <01:12:05.176>it <01:12:05.270>might <01:12:05.363>still <01:12:05.456>be <01:12:05.550>useful <01:12:05.643>if <01:12:05.736>only <01:12:05.830>for

986
01:12:08.410 --> 01:12:11.730
<01:12:08.410>testing <01:12:08.550>purposes, <01:12:08.690>but <01:12:08.830>in <01:12:08.970>the <01:12:09.110>end <01:12:09.250>we <01:12:09.389>decided <01:12:09.530>to <01:12:09.670>remove <01:12:09.809>it.

987
01:12:12.220 --> 01:12:15.410
<01:12:12.220>There <01:12:12.327>is <01:12:12.435>no <01:12:12.543>further <01:12:12.650>migration <01:12:12.758>on <01:12:12.866>the <01:12:12.973>horizon <01:12:13.081>that <01:12:13.189>if <01:12:13.296>one <01:12:13.404>comes <01:12:13.512>our <01:12:13.620>way,

988
01:12:15.430 --> 01:12:20.320
<01:12:15.430>we <01:12:15.523>will <01:12:15.616>build <01:12:15.710>exactly <01:12:15.803>what <01:12:15.896>we <01:12:15.990>need <01:12:16.083>then <01:12:16.176>just <01:12:16.270>as <01:12:16.363>we <01:12:16.456>did <01:12:16.550>this <01:12:16.643>time. <01:12:16.736>Until <01:12:16.830>then,

989
01:12:20.320 --> 01:12:21.153
<01:12:20.320>simpler <01:12:20.694>is <01:12:21.069>better.

990
01:12:21.500 --> 01:12:24.160
<01:12:21.500>We <01:12:21.607>are <01:12:21.715>not <01:12:21.823>going <01:12:21.930>to <01:12:22.038>bring <01:12:22.146>back <01:12:22.253>P <01:12:22.361>S <01:12:22.469>P <01:12:22.576>routing <01:12:22.684>per <01:12:22.792>service <01:12:22.900>either.

991
01:12:24.900 --> 01:12:29.470
<01:12:24.900>If <01:12:25.007>we <01:12:25.115>have <01:12:25.223>to <01:12:25.330>do <01:12:25.438>something <01:12:25.546>in <01:12:25.653>similar, <01:12:25.761>we <01:12:25.869>will <01:12:25.976>do <01:12:26.084>it <01:12:26.192>in <01:12:26.299>code.

992
01:12:30.650 --> 01:12:31.483
<01:12:30.650>So <01:12:31.024>that's <01:12:31.399>it.

993
01:12:31.770 --> 01:12:35.190
<01:12:31.770>Now <01:12:31.863>we <01:12:31.956>are <01:12:32.050>really <01:12:32.143>done <01:12:32.236>with <01:12:32.330>the <01:12:32.423>migration <01:12:32.516>and <01:12:32.610>we <01:12:32.703>can <01:12:32.796>look <01:12:32.890>at <01:12:32.983>some <01:12:33.076>lessons <01:12:33.170>to

994
01:12:35.190 --> 01:12:36.990
<01:12:35.190>draw <01:12:35.656>from <01:12:36.123>it. <01:12:36.590>First,

995
01:12:37.660 --> 01:12:42.270
<01:12:37.660>success <01:12:37.767>depends <01:12:37.875>on <01:12:37.983>more <01:12:38.090>than <01:12:38.198>coding <01:12:38.306>to <01:12:38.413>pull <01:12:38.521>this <01:12:38.629>migration <01:12:38.736>off <01:12:38.844>and <01:12:38.952>to <01:12:39.059>keep

996
01:12:42.270 --> 01:12:45.670
<01:12:42.270>payment <01:12:42.410>with <01:12:42.550>mlo. <01:12:42.690>Again, <01:12:42.830>working. <01:12:42.970>We <01:12:43.110>need <01:12:43.250>the <01:12:43.390>working <01:12:43.530>software, <01:12:43.670>sure,

997
01:12:46.330 --> 01:12:50.310
<01:12:46.330>but <01:12:46.457>we <01:12:46.584>also <01:12:46.711>need <01:12:46.839>close <01:12:46.966>collaboration <01:12:47.093>with <01:12:47.220>novo <01:12:47.348>net <01:12:47.475>in <01:12:47.602>continuous <01:12:47.730>communication

998
01:12:50.310 --> 01:12:54.550
<01:12:50.309>with <01:12:50.426>other <01:12:50.543>stakeholders <01:12:50.660>like <01:12:50.776>our <01:12:50.893>services <01:12:51.009>and <01:12:51.126>customer <01:12:51.243>support <01:12:51.360>whom <01:12:51.476>we <01:12:51.593>kept <01:12:51.709>up

999
01:12:54.550 --> 01:12:56.910
<01:12:54.550>to <01:12:54.725>date <01:12:54.900>with <01:12:55.075>our <01:12:55.250>schedule <01:12:55.425>and <01:12:55.600>daily <01:12:55.775>progress <01:12:55.950>reports,

1000
01:12:57.890 --> 01:13:01.910
<01:12:57.890>the <01:12:57.990>contracts <01:12:58.090>need <01:12:58.190>to <01:12:58.290>be <01:12:58.390>in <01:12:58.490>place <01:12:58.590>to <01:12:58.690>be <01:12:58.790>able <01:12:58.890>to <01:12:58.990>react <01:12:59.090>to <01:12:59.190>unexpected <01:12:59.290>challenges

1001
01:13:01.910 --> 01:13:03.150
<01:13:01.910>and <01:13:02.468>unforeseen <01:13:03.026>developments.

1002
01:13:03.210 --> 01:13:07.710
<01:13:03.210>We <01:13:03.317>need <01:13:03.425>a <01:13:03.533>well-oiled <01:13:03.640>built <01:13:03.748>in <01:13:03.856>deployment <01:13:03.963>pipeline <01:13:04.071>and <01:13:04.179>motivated <01:13:04.286>team <01:13:04.394>to <01:13:04.502>work <01:13:04.610>it.

1003
01:13:08.610 --> 01:13:11.750
<01:13:08.610>We <01:13:08.737>need <01:13:08.864>good <01:13:08.991>monitoring <01:13:09.119>by <01:13:09.246>the <01:13:09.373>team. <01:13:09.500>And <01:13:09.628>last <01:13:09.755>but <01:13:09.882>not <01:13:10.009>least,

1004
01:13:11.750 --> 01:13:14.630
<01:13:11.750>payment <01:13:11.925>isn't <01:13:12.100>worth <01:13:12.275>anything <01:13:12.450>without <01:13:12.625>customers <01:13:12.800>willing <01:13:12.975>to <01:13:13.150>pay.

1005
01:13:15.090 --> 01:13:16.750
<01:13:15.090>So <01:13:15.265>we <01:13:15.440>always <01:13:15.615>have <01:13:15.790>to <01:13:15.965>keep <01:13:16.140>those <01:13:16.315>in <01:13:16.490>mind.

1006
01:13:18.270 --> 01:13:20.760
<01:13:18.270>Payment <01:13:18.470>with <01:13:18.670>GaN <01:13:18.870>is <01:13:19.070>a <01:13:19.270>social <01:13:19.470>technical <01:13:19.670>system,

1007
01:13:21.180 --> 01:13:23.800
<01:13:21.180>and <01:13:21.307>if <01:13:21.434>you <01:13:21.561>recognize <01:13:21.689>it <01:13:21.816>as <01:13:21.943>such <01:13:22.070>and <01:13:22.198>treat <01:13:22.325>it <01:13:22.452>as <01:13:22.580>such,

1008
01:13:24.380 --> 01:13:27.080
<01:13:24.380>you <01:13:24.520>can <01:13:24.660>do <01:13:24.800>things <01:13:24.940>you <01:13:25.080>could <01:13:25.220>not <01:13:25.360>do <01:13:25.500>otherwise. <01:13:25.640>For <01:13:25.780>example,

1009
01:13:27.430 --> 01:13:31.600
<01:13:27.430>perform <01:13:27.557>a <01:13:27.684>payment <01:13:27.811>service <01:13:27.939>provider <01:13:28.066>migration <01:13:28.193>with <01:13:28.320>user <01:13:28.448>interaction <01:13:28.575>in <01:13:28.702>three <01:13:28.830>and

1010
01:13:31.600 --> 01:13:34.440
<01:13:31.600>a <01:13:31.880>half <01:13:32.160>months. <01:13:32.440>The <01:13:32.720>second <01:13:33.000>lesson,

1011
01:13:34.540 --> 01:13:39.000
<01:13:34.540>or <01:13:34.633>maybe <01:13:34.726>a <01:13:34.820>Corolla <01:13:34.913>read <01:13:35.006>to <01:13:35.100>the <01:13:35.193>first <01:13:35.286>is <01:13:35.380>that <01:13:35.473>you <01:13:35.566>need <01:13:35.660>to <01:13:35.753>understand <01:13:35.846>not <01:13:35.940>only

1012
01:13:39.000 --> 01:13:41.720
<01:13:39.000>your <01:13:39.140>own <01:13:39.280>system, <01:13:39.420>but <01:13:39.560>also <01:13:39.700>the <01:13:39.840>context <01:13:39.980>it <01:13:40.120>is <01:13:40.260>operating <01:13:40.400>in.

1013
01:13:42.500 --> 01:13:44.200
<01:13:42.500>To <01:13:42.780>make <01:13:43.060>our <01:13:43.340>migration <01:13:43.620>a <01:13:43.900>success,

1014
01:13:44.300 --> 01:13:47.280
<01:13:44.300>we <01:13:44.440>needed <01:13:44.580>to <01:13:44.720>know <01:13:44.860>about <01:13:45.000>the <01:13:45.140>different <01:13:45.280>behavior <01:13:45.420>of <01:13:45.560>the <01:13:45.700>services,

1015
01:13:47.490 --> 01:13:51.360
<01:13:47.490>their <01:13:47.597>billing <01:13:47.705>cycles <01:13:47.813>and <01:13:47.920>their <01:13:48.028>checkout <01:13:48.136>flows <01:13:48.243>to <01:13:48.351>ensure <01:13:48.459>they <01:13:48.566>continue <01:13:48.674>to <01:13:48.782>work <01:13:48.889>as

1016
01:13:51.640 --> 01:13:53.400
<01:13:51.640>expected <01:13:51.873>during <01:13:52.106>the <01:13:52.340>whole <01:13:52.573>of <01:13:52.806>the <01:13:53.040>migration,

1017
01:13:54.830 --> 01:13:58.120
<01:13:54.830>part <01:13:54.946>of <01:13:55.063>the <01:13:55.180>inner <01:13:55.296>workings <01:13:55.413>of <01:13:55.530>our <01:13:55.646>payment <01:13:55.763>service <01:13:55.880>providers <01:13:55.996>and <01:13:56.113>of <01:13:56.230>their

1018
01:13:58.120 --> 01:13:59.120
<01:13:58.120>differences. <01:13:58.570>For <01:13:59.019>example,

1019
01:13:59.180 --> 01:14:02.160
<01:13:59.180>how <01:13:59.355>they <01:13:59.530>treat <01:13:59.705>captures <01:13:59.880>in <01:14:00.055>relation <01:14:00.230>to <01:14:00.405>prior <01:14:00.580>authorizations,

1020
01:14:03.170 --> 01:14:04.430
<01:14:03.170>how <01:14:03.548>payment <01:14:03.926>providers <01:14:04.304>work.

1021
01:14:04.660 --> 01:14:07.430
<01:14:04.660>Because <01:14:04.835>this <01:14:05.010>helped <01:14:05.184>us <01:14:05.360>decide <01:14:05.535>on <01:14:05.710>best <01:14:05.885>migration <01:14:06.059>strategy,

1022
01:14:08.860 --> 01:14:12.680
<01:14:08.860>legal <01:14:09.015>dependencies <01:14:09.171>like <01:14:09.326>changes <01:14:09.482>to <01:14:09.637>the <01:14:09.793>general <01:14:09.948>terms <01:14:10.104>and <01:14:10.259>conditions,

1023
01:14:12.930 --> 01:14:15.800
<01:14:12.930>which <01:14:13.085>constrained <01:14:13.241>the <01:14:13.396>timeframe <01:14:13.552>we <01:14:13.707>had <01:14:13.863>available <01:14:14.018>for <01:14:14.174>the <01:14:14.330>migration.

1024
01:14:16.340 --> 01:14:17.880
<01:14:16.340>Had <01:14:16.571>we <01:14:16.802>not <01:14:17.033>taken <01:14:17.264>this <01:14:17.495>into <01:14:17.726>account,

1025
01:14:18.020 --> 01:14:21.840
<01:14:18.020>we <01:14:18.113>might <01:14:18.206>well <01:14:18.300>have <01:14:18.393>been <01:14:18.486>blocked <01:14:18.580>by <01:14:18.673>them <01:14:18.766>shortly <01:14:18.860>before <01:14:18.953>the <01:14:19.046>plan <01:14:19.140>go <01:14:19.233>live <01:14:19.326>and <01:14:19.420>been

1026
01:14:21.840 --> 01:14:24.320
<01:14:21.840>forced <01:14:21.956>to <01:14:22.073>extend <01:14:22.190>the <01:14:22.306>contract <01:14:22.423>with <01:14:22.540>the <01:14:22.656>O <01:14:22.773>P <01:14:22.890>S <01:14:23.006>P. <01:14:23.123>After <01:14:23.240>all

1027
01:14:25.900 --> 01:14:30.160
<01:14:25.900>the <01:14:26.040>business <01:14:26.179>impact <01:14:26.320>of <01:14:26.460>the <01:14:26.599>processes <01:14:26.740>we <01:14:26.879>were <01:14:27.019>implementing. <01:14:27.160>For <01:14:27.299>example,

1028
01:14:30.440 --> 01:14:34.640
<01:14:30.440>C <01:14:30.540>P <01:14:30.640>A <01:14:30.740>direct <01:14:30.840>debit <01:14:30.940>and <01:14:31.040>CPA <01:14:31.140>direct <01:14:31.240>debit <01:14:31.340>with <01:14:31.440>sale <01:14:31.540>of <01:14:31.640>receivables <01:14:31.740>may <01:14:31.840>look

1029
01:14:34.640 --> 01:14:35.600
<01:14:34.640>technically <01:14:35.504>identical.

1030
01:14:36.100 --> 01:14:39.160
<01:14:36.100>But <01:14:36.216>when <01:14:36.333>you <01:14:36.450>get <01:14:36.566>to <01:14:36.683>topics <01:14:36.800>such <01:14:36.916>as <01:14:37.033>CPA <01:14:37.150>mandates <01:14:37.266>and <01:14:37.383>risk <01:14:37.500>trade-offs,

1031
01:14:39.380 --> 01:14:44.030
<01:14:39.380>it <01:14:39.487>makes <01:14:39.595>a <01:14:39.703>world <01:14:39.810>of <01:14:39.918>difference. <01:14:40.026>So <01:14:40.133>if <01:14:40.241>you <01:14:40.349>want <01:14:40.456>your <01:14:40.564>software <01:14:40.672>to <01:14:40.780>succeed,

1032
01:14:44.180 --> 01:14:45.750
<01:14:44.180>it's <01:14:44.413>not <01:14:44.646>enough <01:14:44.880>to <01:14:45.113>understand <01:14:45.346>the <01:14:45.580>code.

1033
01:14:46.210 --> 01:14:49.110
<01:14:46.210>It <01:14:46.365>need <01:14:46.521>to <01:14:46.676>understand <01:14:46.832>the <01:14:46.987>context <01:14:47.143>it <01:14:47.298>is <01:14:47.454>operating <01:14:47.610>in,

1034
01:14:51.330 --> 01:14:54.380
<01:14:51.330>then <01:14:51.563>fast <01:14:51.796>feedback <01:14:52.030>from <01:14:52.263>production <01:14:52.496>is <01:14:52.730>crucial.

1035
01:14:55.030 --> 01:14:58.380
<01:14:55.030>There <01:14:55.146>were <01:14:55.263>so <01:14:55.380>many <01:14:55.496>situations <01:14:55.613>where <01:14:55.730>we <01:14:55.846>reacted <01:14:55.963>to <01:14:56.080>what <01:14:56.196>was <01:14:56.313>happening <01:14:56.429>in

1036
01:14:58.380 --> 01:15:00.620
<01:14:58.380>production, <01:14:58.660>where <01:14:58.940>we <01:14:59.220>changed <01:14:59.500>our <01:14:59.780>code,

1037
01:15:00.620 --> 01:15:04.580
<01:15:00.620>worked <01:15:00.727>with <01:15:00.835>no <01:15:00.943>net <01:15:01.050>or <01:15:01.158>adapted <01:15:01.266>our <01:15:01.373>migration <01:15:01.481>schedule <01:15:01.589>because <01:15:01.696>we <01:15:01.804>were <01:15:01.912>seeing <01:15:02.019>what

1038
01:15:04.580 --> 01:15:05.860
<01:15:04.580>was <01:15:04.964>happening <01:15:05.348>in <01:15:05.732>production.

1039
01:15:07.070 --> 01:15:10.200
<01:15:07.070>When <01:15:07.210>users <01:15:07.349>were <01:15:07.490>confused <01:15:07.630>whether <01:15:07.769>granting <01:15:07.910>the <01:15:08.049>CIPA <01:15:08.190>mandate <01:15:08.330>had <01:15:08.469>worked,

1040
01:15:10.300 --> 01:15:11.920
<01:15:10.300>we <01:15:10.650>quickly <01:15:11.000>added <01:15:11.350>visual <01:15:11.700>feedback.

1041
01:15:12.830 --> 01:15:16.880
<01:15:12.830>When <01:15:12.985>we <01:15:13.141>saw <01:15:13.296>authorization <01:15:13.452>errors <01:15:13.607>just <01:15:13.763>after <01:15:13.918>beginning <01:15:14.074>the <01:15:14.230>migration,

1042
01:15:16.940 --> 01:15:21.210
<01:15:16.940>we <01:15:17.056>talked <01:15:17.173>to <01:15:17.290>NovaNET <01:15:17.406>and <01:15:17.523>got <01:15:17.640>them <01:15:17.756>resolved. <01:15:17.873>When <01:15:17.990>there <01:15:18.106>were <01:15:18.223>capture <01:15:18.340>errors,

1043
01:15:21.210 --> 01:15:22.930
<01:15:21.210>even <01:15:21.365>if <01:15:21.521>there <01:15:21.676>were <01:15:21.832>only <01:15:21.987>a <01:15:22.143>few <01:15:22.298>in <01:15:22.454>the <01:15:22.610>beginning,

1044
01:15:23.150 --> 01:15:25.970
<01:15:23.150>we <01:15:23.277>were <01:15:23.404>able <01:15:23.531>to <01:15:23.659>come <01:15:23.786>up <01:15:23.913>with <01:15:24.040>solutions <01:15:24.168>and <01:15:24.295>deployed <01:15:24.422>them <01:15:24.549>quickly.

1045
01:15:27.240 --> 01:15:31.010
<01:15:27.240>When <01:15:27.367>we <01:15:27.494>got <01:15:27.621>authorization <01:15:27.749>timeouts, <01:15:27.876>we <01:15:28.003>were <01:15:28.130>able <01:15:28.258>to <01:15:28.385>assess <01:15:28.512>their <01:15:28.639>importance,

1046
01:15:31.010 --> 01:15:32.170
<01:15:31.010>post <01:15:31.358>the <01:15:31.706>migration <01:15:32.054>schedule,

1047
01:15:32.470 --> 01:15:35.410
<01:15:32.470>and <01:15:32.610>get <01:15:32.750>the <01:15:32.890>issue <01:15:33.030>resolved <01:15:33.170>before <01:15:33.310>the <01:15:33.450>head <01:15:33.590>caused <01:15:33.730>greater <01:15:33.870>problems.

1048
01:15:36.800 --> 01:15:40.380
<01:15:36.800>We <01:15:36.900>could <01:15:37.000>do <01:15:37.100>this <01:15:37.200>because <01:15:37.300>the <01:15:37.400>development <01:15:37.500>team <01:15:37.600>is <01:15:37.700>also <01:15:37.800>the <01:15:37.900>team <01:15:38.000>that <01:15:38.100>deploys <01:15:38.200>and

1049
01:15:40.380 --> 01:15:44.620
<01:15:40.380>monitors <01:15:40.487>the <01:15:40.595>software <01:15:40.703>and <01:15:40.810>production. <01:15:40.918>This <01:15:41.026>for <01:15:41.133>me <01:15:41.241>is <01:15:41.349>what <01:15:41.456>DevOps <01:15:41.564>is <01:15:41.672>all <01:15:41.780>about.

1050
01:15:46.000 --> 01:15:49.940
<01:15:46.000>And <01:15:46.127>one <01:15:46.254>other <01:15:46.381>thing, <01:15:46.509>if <01:15:46.636>you <01:15:46.763>are <01:15:46.890>trying <01:15:47.018>to <01:15:47.145>do <01:15:47.272>something <01:15:47.400>complex,

1051
01:15:50.330 --> 01:15:53.660
<01:15:50.330>take <01:15:50.470>small <01:15:50.610>steps, <01:15:50.750>observe <01:15:50.890>the <01:15:51.030>results, <01:15:51.170>and <01:15:51.309>adapt <01:15:51.450>to <01:15:51.590>the <01:15:51.730>circumstances.

1052
01:15:54.910 --> 01:15:57.980
<01:15:54.910>Performing <01:15:55.085>complex <01:15:55.260>operations <01:15:55.434>is <01:15:55.610>like <01:15:55.785>navigating <01:15:55.960>in <01:15:56.135>the <01:15:56.309>jungle.

1053
01:15:58.570 --> 01:16:02.660
<01:15:58.570>There's <01:15:58.725>limited <01:15:58.881>visibility. <01:15:59.036>Unexpected <01:15:59.192>things <01:15:59.347>can <01:15:59.503>lurk <01:15:59.658>around <01:15:59.814>the <01:15:59.969>corner.

1054
01:16:03.440 --> 01:16:06.340
<01:16:03.440>You <01:16:03.580>can <01:16:03.720>have <01:16:03.860>hypotheses <01:16:04.000>on <01:16:04.140>what <01:16:04.280>the <01:16:04.420>best <01:16:04.560>way <01:16:04.700>might <01:16:04.840>be,

1055
01:16:06.640 --> 01:16:08.100
<01:16:06.640>but <01:16:06.827>they <01:16:07.015>may <01:16:07.203>turn <01:16:07.390>out <01:16:07.578>to <01:16:07.766>be <01:16:07.954>wrong.

1056
01:16:08.560 --> 01:16:12.140
<01:16:08.559>So <01:16:08.660>moving <01:16:08.759>in <01:16:08.860>leaps <01:16:08.959>and <01:16:09.059>bounds <01:16:09.160>is <01:16:09.259>very <01:16:09.360>dangerous <01:16:09.459>and <01:16:09.559>you <01:16:09.660>really <01:16:09.759>should <01:16:09.860>take <01:16:09.959>small

1057
01:16:12.140 --> 01:16:15.940
<01:16:12.140>steps, <01:16:12.280>look <01:16:12.420>around <01:16:12.560>and <01:16:12.700>be, <01:16:12.840>by <01:16:12.980>all <01:16:13.120>means <01:16:13.260>follow <01:16:13.400>your <01:16:13.540>plan,

1058
01:16:16.520 --> 01:16:19.820
<01:16:16.520>but <01:16:16.627>be <01:16:16.735>prepared <01:16:16.843>to <01:16:16.950>react <01:16:17.058>and <01:16:17.166>maybe <01:16:17.273>adapt <01:16:17.381>your <01:16:17.489>approach. <01:16:17.596>When <01:16:17.704>a <01:16:17.812>lab <01:16:17.920>appears.

1059
01:16:21.260 --> 01:16:24.810
<01:16:21.260>Being <01:16:21.610>agile <01:16:21.960>helps, <01:16:22.310>DevOps <01:16:22.660>helps.

1060
01:16:25.630 --> 01:16:28.370
<01:16:25.630>So <01:16:25.830>here <01:16:26.030>are <01:16:26.230>the <01:16:26.430>lessons <01:16:26.630>on <01:16:26.830>one <01:16:27.030>slide.

1061
01:16:28.430 --> 01:16:30.250
<01:16:28.430>If <01:16:28.630>you <01:16:28.830>remember <01:16:29.030>nothing <01:16:29.230>else <01:16:29.430>from <01:16:29.630>this <01:16:29.830>talk,

1062
01:16:30.650 --> 01:16:33.370
<01:16:30.650>remember <01:16:30.849>these <01:16:31.049>success <01:16:31.250>depends <01:16:31.450>on <01:16:31.650>more <01:16:31.849>than <01:16:32.049>coding.

1063
01:16:34.030 --> 01:16:37.090
<01:16:34.030>You <01:16:34.170>need <01:16:34.309>to <01:16:34.450>understand <01:16:34.590>the <01:16:34.730>context <01:16:34.870>your <01:16:35.009>system <01:16:35.150>is <01:16:35.290>operating <01:16:35.429>in.

1064
01:16:37.510 --> 01:16:42.250
<01:16:37.510>You <01:16:37.650>need <01:16:37.790>fast <01:16:37.930>feedback <01:16:38.070>from <01:16:38.210>production <01:16:38.350>and <01:16:38.490>to <01:16:38.630>complex <01:16:38.770>things <01:16:38.910>in

1065
01:16:42.250 --> 01:16:46.170
<01:16:42.250>small <01:16:42.405>steps. <01:16:42.561>Observe <01:16:42.716>what <01:16:42.872>happens <01:16:43.027>and <01:16:43.183>adapt <01:16:43.338>what <01:16:43.494>you <01:16:43.650>do.

1066
01:16:47.550 --> 01:16:50.610
<01:16:47.550>So <01:16:47.783>where <01:16:48.016>does <01:16:48.250>this <01:16:48.483>leave <01:16:48.716>us <01:16:48.950>Today?

1067
01:16:50.870 --> 01:16:53.650
<01:16:50.870>The <01:16:51.070>user <01:16:51.269>base <01:16:51.470>has <01:16:51.670>grown <01:16:51.870>by <01:16:52.070>about <01:16:52.269>50%.

1068
01:16:54.440 --> 01:16:56.530
<01:16:54.440>From <01:16:54.595>time <01:16:54.751>to <01:16:54.906>time <01:16:55.062>we <01:16:55.217>find <01:16:55.373>a <01:16:55.528>new <01:16:55.684>error <01:16:55.840>code,

1069
01:16:56.610 --> 01:16:58.770
<01:16:56.610>a <01:16:56.726>situation <01:16:56.843>in <01:16:56.960>our <01:16:57.076>logs <01:16:57.193>and <01:16:57.309>figure <01:16:57.426>out <01:16:57.543>how <01:16:57.660>to <01:16:57.776>deal <01:16:57.893>with <01:16:58.009>it.

1070
01:16:59.280 --> 01:17:01.850
<01:16:59.280>This <01:16:59.455>is <01:16:59.630>business <01:16:59.804>as <01:16:59.980>usual <01:17:00.155>when <01:17:00.330>dealing <01:17:00.505>with <01:17:00.679>payment.

1071
01:17:02.950 --> 01:17:06.250
<01:17:02.950>We <01:17:03.050>are <01:17:03.150>currently <01:17:03.250>in <01:17:03.349>the <01:17:03.450>process <01:17:03.550>of <01:17:03.650>moving <01:17:03.750>from <01:17:03.849>our <01:17:03.950>private <01:17:04.050>cloud <01:17:04.150>to <01:17:04.250>the <01:17:04.349>public

1072
01:17:06.250 --> 01:17:09.720
<01:17:06.250>cloud. <01:17:06.390>We <01:17:06.530>are <01:17:06.670>using <01:17:06.810>Terraform <01:17:06.950>to <01:17:07.090>manage <01:17:07.230>our <01:17:07.370>infrastructure <01:17:07.510>as <01:17:07.650>code,

1073
01:17:10.360 --> 01:17:13.600
<01:17:10.360>although <01:17:10.467>to <01:17:10.575>me <01:17:10.683>it <01:17:10.790>operationally <01:17:10.898>feels <01:17:11.006>less <01:17:11.113>like <01:17:11.221>code <01:17:11.329>and <01:17:11.436>more <01:17:11.544>like <01:17:11.652>managing <01:17:11.759>a

1074
01:17:13.760 --> 01:17:14.593
<01:17:13.760>database <01:17:14.509>schema.

1075
01:17:15.670 --> 01:17:19.760
<01:17:15.670>This <01:17:15.777>move <01:17:15.885>also <01:17:15.993>brings <01:17:16.100>with <01:17:16.208>the <01:17:16.316>changes <01:17:16.423>in <01:17:16.531>the <01:17:16.639>areas <01:17:16.746>of <01:17:16.854>responsibility <01:17:16.962>for <01:17:17.070>teams,

1076
01:17:20.410 --> 01:17:22.160
<01:17:20.410>we're <01:17:20.690>still <01:17:20.970>discussing <01:17:21.250>how <01:17:21.530>product <01:17:21.809>teams,

1077
01:17:22.520 --> 01:17:25.400
<01:17:22.520>platform <01:17:22.636>teams <01:17:22.753>and <01:17:22.870>operations <01:17:22.986>are <01:17:23.103>going <01:17:23.220>to <01:17:23.336>best <01:17:23.453>work <01:17:23.570>together <01:17:23.686>in <01:17:23.803>this <01:17:23.920>world.

1078
01:17:27.180 --> 01:17:28.440
<01:17:27.180>And <01:17:27.463>it's <01:17:27.747>in <01:17:28.030>this <01:17:28.314>context,

1079
01:17:28.740 --> 01:17:32.800
<01:17:28.740>we <01:17:28.847>will <01:17:28.955>need <01:17:29.063>more <01:17:29.170>people <01:17:29.278>who <01:17:29.386>are <01:17:29.493>interested <01:17:29.601>in <01:17:29.709>DevOps <01:17:29.816>working <01:17:29.924>in <01:17:30.032>product <01:17:30.139>teams

1080
01:17:32.800 --> 01:17:35.680
<01:17:32.800>with <01:17:33.033>end-to-end <01:17:33.266>responsibility <01:17:33.500>or <01:17:33.733>supporting <01:17:33.966>DevOps <01:17:34.200>teams.

1081
01:17:37.720 --> 01:17:41.340
<01:17:37.720>If <01:17:37.836>you <01:17:37.953>have <01:17:38.070>any <01:17:38.186>questions <01:17:38.303>about <01:17:38.420>this <01:17:38.536>or <01:17:38.653>about <01:17:38.770>my <01:17:38.886>talk <01:17:39.003>or <01:17:39.120>about,

1082
01:17:43.030 --> 01:17:43.863
<01:17:43.030>now's <01:17:43.404>the <01:17:43.779>time.

1083
01:17:50.720 --> 01:17:54.440
<01:17:50.720>Sebastian, <01:17:50.875>hello <01:17:51.031>again. <01:17:51.186>Thank <01:17:51.342>you <01:17:51.497>so <01:17:51.653>much <01:17:51.808>for <01:17:51.964>your <01:17:52.120>talk.

1084
01:17:54.500 --> 01:17:59.320
<01:17:54.500>It <01:17:54.607>was <01:17:54.715>very <01:17:54.823>informative <01:17:54.930>and <01:17:55.038>I <01:17:55.146>also <01:17:55.253>loved <01:17:55.361>like <01:17:55.469>your <01:17:55.576>last <01:17:55.684>one <01:17:55.792>with <01:17:55.900>lessons

1085
01:17:59.320 --> 01:18:00.280
<01:17:59.320>learned <01:17:59.751>from <01:18:00.183>today.

1086
01:18:00.400 --> 01:18:04.680
<01:18:00.400>I <01:18:00.527>think <01:18:00.654>that <01:18:00.781>helps <01:18:00.909>lots <01:18:01.036>of <01:18:01.163>people <01:18:01.290>to <01:18:01.418>recapitulate <01:18:01.545>all <01:18:01.672>of <01:18:01.799>this.

1087
01:18:05.740 --> 01:18:10.200
<01:18:05.740>So <01:18:05.915>thanks <01:18:06.090>for <01:18:06.264>that. <01:18:06.440>And <01:18:06.615>as <01:18:06.790>you <01:18:06.965>already <01:18:07.139>mentioned,

1088
01:18:10.260 --> 01:18:11.520
<01:18:10.260>now <01:18:10.486>is <01:18:10.713>the <01:18:10.940>time <01:18:11.167>for <01:18:11.394>questions,

1089
01:18:11.700 --> 01:18:16.560
<01:18:11.700>but <01:18:11.816>since <01:18:11.933>we <01:18:12.050>also <01:18:12.166>got <01:18:12.283>some <01:18:12.400>questions <01:18:12.516>about <01:18:12.633>recruiting <01:18:12.750>at <01:18:12.866>your <01:18:12.983>company, <01:18:13.099>um,

1090
01:18:17.060 --> 01:18:20.720
<01:18:17.059>we <01:18:17.235>invited <01:18:17.410>two <01:18:17.584>of <01:18:17.759>your <01:18:17.934>colleagues, <01:18:18.110>Carla <01:18:18.285>and <01:18:18.459>Elizabeth,

1091
01:18:20.840 --> 01:18:23.680
<01:18:20.840>I <01:18:20.995>would <01:18:21.151>say <01:18:21.306>they <01:18:21.462>can <01:18:21.617>join <01:18:21.773>also <01:18:21.928>now <01:18:22.084>on <01:18:22.240>stage.

1092
01:18:27.610 --> 01:18:31.360
<01:18:27.610>Hello, <01:18:27.765>Elizabeth <01:18:27.921>and <01:18:28.076>hello <01:18:28.232>Carla. <01:18:28.387>Hello. <01:18:28.543>Wonderful <01:18:28.698>to <01:18:28.854>have. <01:18:29.009>Hello

1093
01:18:31.360 --> 01:18:32.193
Everybody.

1094
01:18:34.090 --> 01:18:37.520
<01:18:34.090>Would <01:18:34.206>you <01:18:34.323>two <01:18:34.440>mind <01:18:34.556>to <01:18:34.673>maybe <01:18:34.790>introduce <01:18:34.906>yourself <01:18:35.023>really <01:18:35.140>quick <01:18:35.256>to <01:18:35.373>the <01:18:35.490>audience?

1095
01:18:40.980 --> 01:18:45.870
<01:18:40.980>Okay, <01:18:41.087>I <01:18:41.195>can <01:18:41.303>begin. <01:18:41.410>Um, <01:18:41.518>I'm, <01:18:41.626>I'm <01:18:41.733>Elizabeth. <01:18:41.841>Um, <01:18:41.949>hello <01:18:42.056>to <01:18:42.164>everybody. <01:18:42.272>Um, <01:18:42.379>um,

1096
01:18:46.100 --> 01:18:49.230
<01:18:46.100>working <01:18:46.240>at, <01:18:46.380>uh, <01:18:46.520>start <01:18:46.660>working <01:18:46.800>in <01:18:46.940>Munich <01:18:47.080>more <01:18:47.220>than <01:18:47.360>20 <01:18:47.500>years.

1097
01:18:50.070 --> 01:18:52.590
<01:18:50.070>I <01:18:50.303>was <01:18:50.536>in <01:18:50.769>the <01:18:51.003>HR <01:18:51.236>department. <01:18:51.469>Um,

1098
01:18:52.790 --> 01:18:57.150
<01:18:52.790>I <01:18:52.917>began <01:18:53.044>an <01:18:53.171>and <01:18:53.299>another <01:18:53.426>department <01:18:53.553>and <01:18:53.680>switched <01:18:53.808>to <01:18:53.935>the <01:18:54.062>recruiting <01:18:54.190>department,

1099
01:18:57.270 --> 01:19:01.230
<01:18:57.270>I <01:18:57.386>think <01:18:57.503>eight <01:18:57.620>years <01:18:57.736>ago. <01:18:57.853>And <01:18:57.970>I'm <01:18:58.086>focused <01:18:58.203>on, <01:18:58.320>uh, <01:18:58.436>positions, <01:18:58.553>uh, <01:18:58.670>um,

1100
01:19:01.240 --> 01:19:05.830
<01:19:01.240>which <01:19:01.395>are <01:19:01.551>related <01:19:01.706>with <01:19:01.862>it, <01:19:02.017>um, <01:19:02.173>and <01:19:02.328>several <01:19:02.484>companies, <01:19:02.639>um,

1101
01:19:05.970 --> 01:19:08.590
<01:19:05.970>of <01:19:06.320>our <01:19:06.670>great <01:19:07.020>company. <01:19:07.370>So,

1102
01:19:08.610 --> 01:19:13.190
<01:19:08.610>and <01:19:08.737>I'm <01:19:08.864>always <01:19:08.991>looking <01:19:09.119>for <01:19:09.246>IT <01:19:09.373>developers <01:19:09.500>and, <01:19:09.628>um, <01:19:09.755>very <01:19:09.882>happy, <01:19:10.009>uh,

1103
01:19:13.250 --> 01:19:14.230
<01:19:13.250>to <01:19:13.544>hear <01:19:13.838>your <01:19:14.132>questions.

1104
01:19:16.730 --> 01:19:20.550
<01:19:16.730>So <01:19:16.857>my <01:19:16.984>name <01:19:17.111>is <01:19:17.239>G <01:19:17.366>Nunes. <01:19:17.493>I <01:19:17.620>am <01:19:17.748>a <01:19:17.875>colleague <01:19:18.002>from <01:19:18.129>Elizabeth,

1105
01:19:20.770 --> 01:19:24.070
<01:19:20.770>not <01:19:20.886>so <01:19:21.003>long <01:19:21.120>as <01:19:21.236>her <01:19:21.353>in <01:19:21.470>the <01:19:21.586>company. <01:19:21.703>I'm <01:19:21.820>only <01:19:21.936>six <01:19:22.053>months <01:19:22.170>today,

1106
01:19:24.810 --> 01:19:28.110
<01:19:24.809>and <01:19:24.965>I <01:19:25.121>support <01:19:25.276>Elizabeth <01:19:25.432>on <01:19:25.587>her <01:19:25.743>team, <01:19:25.898>uh, <01:19:26.054>for <01:19:26.209>the,

1107
01:19:28.170 --> 01:19:32.190
<01:19:28.170>it <01:19:28.403>also <01:19:28.636>for <01:19:28.870>the <01:19:29.103>engineering. <01:19:29.336>Um, <01:19:29.570>yeah,

1108
01:19:32.330 --> 01:19:33.590
<01:19:32.330>so <01:19:32.556>this <01:19:32.783>is <01:19:33.010>all <01:19:33.237>about <01:19:33.464>me,

1109
01:19:35.800 --> 01:19:37.790
<01:19:35.800>Right? <01:19:36.080>Thanks <01:19:36.360>for <01:19:36.640>that. <01:19:36.920>And, <01:19:37.200>uh,

1110
01:19:37.790 --> 01:19:42.510
<01:19:37.790>since <01:19:37.897>you're <01:19:38.005>freshly <01:19:38.113>joined <01:19:38.220>and <01:19:38.328>Sebastian <01:19:38.436>maybe <01:19:38.543>needs <01:19:38.651>to <01:19:38.759>rest <01:19:38.866>his <01:19:38.974>voice <01:19:39.082>a <01:19:39.190>bit

1111
01:19:42.510 --> 01:19:45.270
<01:19:42.510>after <01:19:42.743>this <01:19:42.976>over <01:19:43.210>one <01:19:43.443>hour <01:19:43.676>talk. <01:19:43.910>Um,

1112
01:19:45.320 --> 01:19:48.990
<01:19:45.320>let's <01:19:45.460>start <01:19:45.599>with <01:19:45.740>some <01:19:45.880>recruiting <01:19:46.019>questions <01:19:46.160>to <01:19:46.299>the <01:19:46.440>both <01:19:46.580>of <01:19:46.719>you.

1113
01:19:49.800 --> 01:19:51.550
<01:19:49.800>Let's <01:19:50.266>start <01:19:50.733>with, <01:19:51.200>uh,

1114
01:19:51.690 --> 01:19:56.670
<01:19:51.690>can <01:19:51.783>you <01:19:51.876>tell <01:19:51.970>me <01:19:52.063>more <01:19:52.156>about <01:19:52.250>the <01:19:52.343>company <01:19:52.436>culture <01:19:52.530>and <01:19:52.623>values <01:19:52.716>you <01:19:52.810>have <01:19:52.903>at <01:19:52.996>the <01:19:53.090>chat

1115
01:19:57.070 --> 01:19:57.903
<01:19:57.070>volution <01:19:57.444>game <01:19:57.819>behalf?

1116
01:20:00.460 --> 01:20:05.440
<01:20:00.460>Uh, <01:20:00.567>of <01:20:00.675>course, <01:20:00.783>of <01:20:00.890>course <01:20:00.998>we <01:20:01.106>can. <01:20:01.213>Um, <01:20:01.321>I <01:20:01.429>think, <01:20:01.536>um, <01:20:01.644>the <01:20:01.752>most, <01:20:01.860>uh,

1117
01:20:05.620 --> 01:20:09.920
<01:20:05.620>um, <01:20:05.795>interesting <01:20:05.970>thing <01:20:06.144>is, <01:20:06.320>um, <01:20:06.495>that, <01:20:06.670>um, <01:20:06.845>we <01:20:07.019>are,

1118
01:20:10.100 --> 01:20:14.760
<01:20:10.100>we <01:20:10.193>have <01:20:10.286>strong <01:20:10.380>values <01:20:10.473>and <01:20:10.566>we <01:20:10.660>are <01:20:10.753>based <01:20:10.846>on <01:20:10.940>the <01:20:11.033>people <01:20:11.126>who <01:20:11.220>are <01:20:11.313>working <01:20:11.406>with <01:20:11.500>us.

1119
01:20:15.020 --> 01:20:19.680
<01:20:15.020>Um, <01:20:15.127>that's, <01:20:15.235>uh, <01:20:15.343>what <01:20:15.450>we <01:20:15.558>get <01:20:15.666>from <01:20:15.773>feedback <01:20:15.881>from, <01:20:15.989>from <01:20:16.096>other <01:20:16.204>people <01:20:16.312>who <01:20:16.420>join,

1120
01:20:19.940 --> 01:20:23.600
<01:20:19.940>uh, <01:20:20.080>our <01:20:20.220>company. <01:20:20.360>Um, <01:20:20.500>if <01:20:20.640>they <01:20:20.780>are <01:20:20.920>here, <01:20:21.060>they <01:20:21.200>say, <01:20:21.340>okay,

1121
01:20:23.990 --> 01:20:28.520
<01:20:23.990>this <01:20:24.106>is <01:20:24.223>a <01:20:24.340>company, <01:20:24.456>um, <01:20:24.573>which, <01:20:24.690>uh, <01:20:24.806>looks <01:20:24.923>on <01:20:25.040>on <01:20:25.156>the <01:20:25.273>people. <01:20:25.389>Um,

1122
01:20:28.700 --> 01:20:33.200
<01:20:28.700>so <01:20:28.807>we <01:20:28.915>have <01:20:29.023>a <01:20:29.130>lot <01:20:29.238>of <01:20:29.346>benefits <01:20:29.453>for <01:20:29.561>the <01:20:29.669>people. <01:20:29.776>Um, <01:20:29.884>and, <01:20:29.992>um, <01:20:30.099>we,

1123
01:20:33.340 --> 01:20:37.640
<01:20:33.340>we <01:20:33.467>would <01:20:33.594>like <01:20:33.721>to <01:20:33.849>give, <01:20:33.976>um, <01:20:34.103>the, <01:20:34.230>the <01:20:34.358>all <01:20:34.485>possibilities <01:20:34.612>to <01:20:34.740>people.

1124
01:20:37.690 --> 01:20:41.160
<01:20:37.690>Maybe <01:20:37.797>Carla, <01:20:37.905>you, <01:20:38.013>you <01:20:38.120>could, <01:20:38.228>um, <01:20:38.336>tell <01:20:38.443>it <01:20:38.551>a <01:20:38.659>little <01:20:38.766>bit <01:20:38.874>more <01:20:38.982>because <01:20:39.090>you,

1125
01:20:41.460 --> 01:20:44.560
<01:20:41.460>you <01:20:41.576>and <01:20:41.693>you, <01:20:41.810>you, <01:20:41.926>you <01:20:42.043>know, <01:20:42.160>maybe <01:20:42.276>a <01:20:42.393>little <01:20:42.510>bit <01:20:42.626>better <01:20:42.743>than <01:20:42.860>me.

1126
01:20:45.260 --> 01:20:46.400
<01:20:45.260>Yes. <01:20:46.286>Um,

1127
01:20:47.690 --> 01:20:50.520
<01:20:47.690>start <01:20:47.923>Work <01:20:48.156>is <01:20:48.390>a <01:20:48.623>employee <01:20:48.856>oriented <01:20:49.090>company,

1128
01:20:51.020 --> 01:20:55.120
<01:20:51.020>so <01:20:51.136>we <01:20:51.253>can <01:20:51.370>leave <01:20:51.486>this <01:20:51.603>every <01:20:51.720>day <01:20:51.836>here. <01:20:51.953>It's <01:20:52.070>a, <01:20:52.186>a <01:20:52.303>flury <01:20:52.420>archery.

1129
01:20:55.700 --> 01:20:59.320
<01:20:55.700>We <01:20:55.900>have, <01:20:56.099>uh, <01:20:56.300>everybody <01:20:56.500>has <01:20:56.700>the <01:20:56.900>same, <01:20:57.099>um,

1130
01:21:00.740 --> 01:21:05.360
<01:21:00.740>uh, <01:21:00.880>freedom <01:21:01.019>to <01:21:01.160>speech <01:21:01.300>here. <01:21:01.440>You <01:21:01.580>are <01:21:01.719>valued, <01:21:01.860>you <01:21:02.000>are <01:21:02.139>respected.

1131
01:21:05.810 --> 01:21:10.040
<01:21:05.809>Often <01:21:05.926>the <01:21:06.043>all <01:21:06.160>kinds <01:21:06.276>is <01:21:06.393>a <01:21:06.509>company <01:21:06.626>where <01:21:06.743>you <01:21:06.860>feel <01:21:06.976>very <01:21:07.093>welcome. <01:21:07.209>Uh,

1132
01:21:10.230 --> 01:21:14.000
<01:21:10.230>everybody, <01:21:10.405>even <01:21:10.580>for <01:21:10.754>the <01:21:10.929>another, <01:21:11.105>uh, <01:21:11.280>teams <01:21:11.455>and <01:21:11.629>sessions.

1133
01:21:14.110 --> 01:21:16.720
<01:21:14.110>It's <01:21:14.250>like <01:21:14.389>the <01:21:14.530>same <01:21:14.670>team. <01:21:14.809>This <01:21:14.950>is <01:21:15.089>very <01:21:15.230>nice <01:21:15.370>to <01:21:15.509>see.

1134
01:21:16.720 --> 01:21:18.440
<01:21:16.720>And <01:21:16.920>I <01:21:17.120>leave <01:21:17.320>this <01:21:17.520>since <01:21:17.720>the <01:21:17.920>first <01:21:18.120>day.

1135
01:21:22.070 --> 01:21:26.650
<01:21:22.070>Thanks <01:21:22.177>for <01:21:22.285>the <01:21:22.393>both <01:21:22.500>of <01:21:22.608>you. <01:21:22.716>Then <01:21:22.823>let's <01:21:22.931>go <01:21:23.039>on <01:21:23.146>with <01:21:23.254>another <01:21:23.362>recruiting <01:21:23.469>question.

1136
01:21:28.230 --> 01:21:32.690
<01:21:28.230>Can <01:21:28.337>you <01:21:28.445>describe <01:21:28.553>the <01:21:28.660>typical <01:21:28.768>career <01:21:28.876>path <01:21:28.983>or <01:21:29.091>a <01:21:29.199>typical <01:21:29.306>career <01:21:29.414>path <01:21:29.522>for <01:21:29.629>someone

1137
01:21:33.170 --> 01:21:34.570
<01:21:33.170>starting <01:21:33.485>at <01:21:33.800>Start <01:21:34.115>Tech <01:21:34.429>Munition?

1138
01:21:35.070 --> 01:21:38.330
<01:21:35.070>And <01:21:35.210>maybe <01:21:35.349>do <01:21:35.490>you <01:21:35.630>even <01:21:35.769>have <01:21:35.910>a <01:21:36.049>success <01:21:36.190>story <01:21:36.330>to <01:21:36.469>share?

1139
01:21:40.970 --> 01:21:45.810
<01:21:40.970>I <01:21:41.097>think, <01:21:41.224>uh, <01:21:41.351>this <01:21:41.479>one <01:21:41.606>I <01:21:41.733>can't <01:21:41.860>start <01:21:41.988>because <01:21:42.115>since <01:21:42.242>I'm <01:21:42.370>new,

1140
01:21:46.110 --> 01:21:48.690
<01:21:46.110>um, <01:21:46.309>I <01:21:46.509>would <01:21:46.710>say <01:21:46.910>in <01:21:47.110>the <01:21:47.309>first, <01:21:47.509>uh,

1141
01:21:48.690 --> 01:21:53.530
<01:21:48.690>three <01:21:48.845>months <01:21:49.001>you <01:21:49.156>started <01:21:49.312>a <01:21:49.467>lot <01:21:49.623>with <01:21:49.778>your <01:21:49.934>notion <01:21:50.090>of

1142
01:21:53.560 --> 01:21:57.690
<01:21:53.559>what <01:21:53.700>your <01:21:53.839>tasks <01:21:53.980>are. <01:21:54.120>Everybody <01:21:54.259>has <01:21:54.400>a <01:21:54.539>very <01:21:54.679>well <01:21:54.820>oriented, <01:21:54.959>uh,

1143
01:21:57.690 --> 01:22:02.370
<01:21:57.690>plan <01:21:57.806>for <01:21:57.923>you <01:21:58.040>is <01:21:58.156>in <01:21:58.273>the <01:21:58.390>first <01:21:58.506>day <01:21:58.623>you <01:21:58.740>started. <01:21:58.856>We <01:21:58.973>as <01:21:59.090>recruiters,

1144
01:22:02.590 --> 01:22:03.423
<01:22:02.590>we, <01:22:03.339>uh,

1145
01:22:03.440 --> 01:22:08.050
<01:22:03.440>helping <01:22:03.595>the <01:22:03.751>candidate <01:22:03.906>with <01:22:04.062>the <01:22:04.217>whole <01:22:04.373>candidate <01:22:04.528>experience <01:22:04.684>and <01:22:04.840>we,

1146
01:22:08.590 --> 01:22:13.140
<01:22:08.590>uh, <01:22:08.790>introduce <01:22:08.990>to <01:22:09.190>the <01:22:09.390>team. <01:22:09.590>So <01:22:09.790>the <01:22:09.990>team,

1147
01:22:13.470 --> 01:22:17.980
<01:22:13.470>since <01:22:13.577>the <01:22:13.685>first <01:22:13.793>day, <01:22:13.900>this <01:22:14.008>employee, <01:22:14.116>they <01:22:14.223>have <01:22:14.331>to <01:22:14.439>take <01:22:14.546>care <01:22:14.654>of <01:22:14.762>the, <01:22:14.870>uh,

1148
01:22:18.780 --> 01:22:22.820
<01:22:18.780>employee <01:22:18.920>experience <01:22:19.059>since <01:22:19.200>the <01:22:19.340>first <01:22:19.480>day <01:22:19.620>one. <01:22:19.759>So <01:22:19.900>they <01:22:20.040>also <01:22:20.179>have,

1149
01:22:22.820 --> 01:22:24.660
<01:22:22.820>everybody <01:22:23.170>has <01:22:23.519>a <01:22:23.870>very, <01:22:24.219>uh,

1150
01:22:25.540 --> 01:22:29.580
<01:22:25.540>structured <01:22:25.715>plan <01:22:25.890>with <01:22:26.065>your <01:22:26.240>daily <01:22:26.415>work <01:22:26.590>and <01:22:26.765>everybody, <01:22:26.940>um,

1151
01:22:30.720 --> 01:22:34.780
<01:22:30.720>has <01:22:30.836>a <01:22:30.953>chance <01:22:31.070>to <01:22:31.186>meet <01:22:31.303>his, <01:22:31.420>uh, <01:22:31.536>tasks <01:22:31.653>and <01:22:31.770>to <01:22:31.886>learn <01:22:32.003>his <01:22:32.120>tasks.

1152
01:22:35.040 --> 01:22:39.380
<01:22:35.040>And <01:22:35.180>this <01:22:35.320>is <01:22:35.460>well <01:22:35.600>done. <01:22:35.740>And <01:22:35.880>right <01:22:36.019>now, <01:22:36.160>as <01:22:36.300>I <01:22:36.440>said,

1153
01:22:39.500 --> 01:22:42.940
<01:22:39.500>I <01:22:39.640>finished <01:22:39.780>my <01:22:39.920>six <01:22:40.060>month, <01:22:40.200>my <01:22:40.340>prob <01:22:40.480>pro, <01:22:40.620>uh, <01:22:40.760>probationary <01:22:40.900>period,

1154
01:22:43.520 --> 01:22:48.260
<01:22:43.520>and <01:22:43.613>now <01:22:43.706>I <01:22:43.800>have <01:22:43.893>to <01:22:43.986>choose <01:22:44.080>a <01:22:44.173>little <01:22:44.266>bit <01:22:44.360>more <01:22:44.453>focus <01:22:44.546>and <01:22:44.640>where <01:22:44.733>I'm <01:22:44.826>going <01:22:44.920>to,

1155
01:22:48.880 --> 01:22:51.660
<01:22:48.880>uh, <01:22:49.055>do <01:22:49.230>as <01:22:49.405>recruiter, <01:22:49.580>for <01:22:49.755>example, <01:22:49.930>as <01:22:50.105>my <01:22:50.280>experience.

1156
01:22:52.120 --> 01:22:56.060
<01:22:52.120>And <01:22:52.247>I <01:22:52.374>just <01:22:52.501>started <01:22:52.629>to <01:22:52.756>recruiting <01:22:52.883>now <01:22:53.010>for <01:22:53.138>the <01:22:53.265>engineers, <01:22:53.392>for <01:22:53.519>example.

1157
01:22:56.240 --> 01:23:00.700
<01:22:56.240>And <01:22:56.347>after <01:22:56.455>the <01:22:56.563>next <01:22:56.670>year, <01:22:56.778>since <01:22:56.886>I'm <01:22:56.993>will <01:22:57.101>be <01:22:57.209>one <01:22:57.316>year, <01:22:57.424>I <01:22:57.532>will <01:22:57.639>be,

1158
01:23:01.240 --> 01:23:05.280
<01:23:01.240>uh, <01:23:01.367>in <01:23:01.494>another <01:23:01.621>team <01:23:01.749>as <01:23:01.876>well. <01:23:02.003>So <01:23:02.130>we <01:23:02.258>have <01:23:02.385>a <01:23:02.512>career <01:23:02.639>path,

1159
01:23:05.350 --> 01:23:09.440
<01:23:05.350>very <01:23:05.477>structured <01:23:05.604>since <01:23:05.731>day <01:23:05.859>one. <01:23:05.986>And <01:23:06.113>this <01:23:06.240>is, <01:23:06.368>you <01:23:06.495>always <01:23:06.622>can, <01:23:06.750>uh,

1160
01:23:09.690 --> 01:23:13.200
<01:23:09.690>agree <01:23:09.865>and <01:23:10.040>arrange <01:23:10.215>with <01:23:10.390>your <01:23:10.565>supervisor <01:23:10.740>and <01:23:10.915>your <01:23:11.090>team.

1161
01:23:16.200 --> 01:23:20.430
<01:23:16.200>Maybe <01:23:16.316>I <01:23:16.433>can <01:23:16.550>add <01:23:16.666>it <01:23:16.783>a <01:23:16.900>little <01:23:17.016>bit <01:23:17.133>concerning <01:23:17.250>the <01:23:17.366>IT <01:23:17.483>department. <01:23:17.599>Um,

1162
01:23:20.770 --> 01:23:24.910
<01:23:20.770>for <01:23:20.925>example, <01:23:21.081>um, <01:23:21.236>if <01:23:21.392>you <01:23:21.547>start, <01:23:21.703>um, <01:23:21.858>from, <01:23:22.014>from <01:23:22.170>university,

1163
01:23:25.240 --> 01:23:29.870
<01:23:25.240>maybe <01:23:25.347>from <01:23:25.455>from <01:23:25.563>bachelor <01:23:25.670>or <01:23:25.778>master, <01:23:25.886>I <01:23:25.993>don't <01:23:26.101>know. <01:23:26.209>Um, <01:23:26.316>so <01:23:26.424>you <01:23:26.532>can <01:23:26.639>start,

1164
01:23:29.930 --> 01:23:34.070
<01:23:29.930>for <01:23:30.046>example, <01:23:30.163>as <01:23:30.280>a <01:23:30.396>developer <01:23:30.513>and <01:23:30.630>then <01:23:30.746>you, <01:23:30.863>you <01:23:30.980>get <01:23:31.096>your <01:23:31.213>experience <01:23:31.330>for,

1165
01:23:34.090 --> 01:23:38.470
<01:23:34.090>for <01:23:34.206>many <01:23:34.323>years <01:23:34.440>and <01:23:34.556>there's <01:23:34.673>a <01:23:34.790>possibility <01:23:34.906>to <01:23:35.023>get, <01:23:35.140>um, <01:23:35.256>maybe <01:23:35.373>an <01:23:35.490>architect,

1166
01:23:38.470 --> 01:23:42.310
<01:23:38.470>maybe <01:23:38.670>a <01:23:38.870>software <01:23:39.070>architect, <01:23:39.270>maybe <01:23:39.470>an <01:23:39.670>enterprise <01:23:39.870>architect,

1167
01:23:42.530 --> 01:23:45.550
<01:23:42.530>or <01:23:42.670>you <01:23:42.809>can <01:23:42.950>go <01:23:43.090>to, <01:23:43.230>um, <01:23:43.370>to <01:23:43.509>get <01:23:43.650>a <01:23:43.790>hiring <01:23:43.929>manager.

1168
01:23:46.010 --> 01:23:50.870
<01:23:46.010>We <01:23:46.150>have <01:23:46.290>several <01:23:46.430>career <01:23:46.570>paths, <01:23:46.710>so <01:23:46.850>you <01:23:46.990>can <01:23:47.130>go <01:23:47.270>into <01:23:47.410>then,

1169
01:23:51.170 --> 01:23:53.670
<01:23:51.170>uh, <01:23:51.450>the <01:23:51.730>space <01:23:52.010>of <01:23:52.290>experience. <01:23:52.570>So,

1170
01:23:53.810 --> 01:23:58.590
<01:23:53.809>or <01:23:53.910>you <01:23:54.009>can <01:23:54.110>go <01:23:54.209>to <01:23:54.309>the <01:23:54.410>hiring <01:23:54.509>manager <01:23:54.610>or <01:23:54.709>you <01:23:54.809>can <01:23:54.910>go <01:23:55.009>to <01:23:55.110>the <01:23:55.209>direct

1171
01:23:58.590 --> 01:23:59.250
manager.

1172
01:23:59.250 --> 01:24:04.150
<01:23:59.250>And <01:23:59.350>these <01:23:59.450>career <01:23:59.550>paths <01:23:59.650>are <01:23:59.750>equally <01:23:59.850>and <01:23:59.950>you <01:24:00.050>can <01:24:00.150>switch <01:24:00.250>from <01:24:00.350>one <01:24:00.450>to <01:24:00.550>the <01:24:00.650>other

1173
01:24:04.150 --> 01:24:07.020
<01:24:04.150>one. <01:24:04.383>There <01:24:04.616>are <01:24:04.849>a <01:24:05.083>lot <01:24:05.316>of <01:24:05.549>possibilities.

1174
01:24:09.310 --> 01:24:12.380
<01:24:09.309>Happy <01:24:09.410>to <01:24:09.509>hear <01:24:09.610>that. <01:24:09.709>Thank <01:24:09.809>you <01:24:09.910>so <01:24:10.009>much <01:24:10.110>for <01:24:10.209>the <01:24:10.309>answer, <01:24:10.410>the <01:24:10.509>both <01:24:10.610>of <01:24:10.709>you.

1175
01:24:12.920 --> 01:24:17.780
<01:24:12.920>The <01:24:13.036>next <01:24:13.153>question <01:24:13.270>is, <01:24:13.386>um, <01:24:13.503>to <01:24:13.620>maybe <01:24:13.736>all <01:24:13.853>three <01:24:13.970>of <01:24:14.086>you <01:24:14.203>since <01:24:14.320>Sebastian,

1176
01:24:17.780 --> 01:24:19.780
<01:24:17.780>maybe <01:24:17.980>I <01:24:18.179>also <01:24:18.380>have <01:24:18.580>one <01:24:18.780>or <01:24:18.980>two, <01:24:19.179>um,

1177
01:24:22.060 --> 01:24:23.380
<01:24:22.059>sentences <01:24:22.357>to <01:24:22.654>share <01:24:22.951>about <01:24:23.248>this.

1178
01:24:23.680 --> 01:24:27.740
<01:24:23.680>What's <01:24:23.796>the <01:24:23.913>company's <01:24:24.030>mission <01:24:24.146>and <01:24:24.263>how <01:24:24.380>does <01:24:24.496>the <01:24:24.613>tech <01:24:24.730>team <01:24:24.846>contribute <01:24:24.963>to <01:24:25.080>it?

1179
01:24:32.560 --> 01:24:37.380
<01:24:32.559>Um, <01:24:32.660>I <01:24:32.759>can, <01:24:32.860>I <01:24:32.959>can <01:24:33.059>start <01:24:33.160>with <01:24:33.259>a, <01:24:33.360>with <01:24:33.459>a <01:24:33.559>mission. <01:24:33.660>Um, <01:24:33.759>our <01:24:33.860>mission <01:24:33.959>is,

1180
01:24:37.480 --> 01:24:39.340
<01:24:37.480>um, <01:24:37.759>you <01:24:38.040>can <01:24:38.320>trust <01:24:38.599>on <01:24:38.879>us.

1181
01:24:43.470 --> 01:24:46.290
<01:24:43.470>Um, <01:24:43.625>that's <01:24:43.781>our <01:24:43.936>mission. <01:24:44.092>Um, <01:24:44.247>you <01:24:44.403>will <01:24:44.558>find <01:24:44.714>it <01:24:44.870>everywhere.

1182
01:24:46.430 --> 01:24:48.010
<01:24:46.430>You'll <01:24:46.663>find <01:24:46.896>it <01:24:47.130>everywhere <01:24:47.363>in <01:24:47.596>the <01:24:47.830>city.

1183
01:24:48.550 --> 01:24:52.210
<01:24:48.550>And <01:24:48.650>that's <01:24:48.750>the <01:24:48.850>thing <01:24:48.950>you <01:24:49.050>can <01:24:49.150>trust <01:24:49.250>on <01:24:49.350>us <01:24:49.450>in <01:24:49.550>the <01:24:49.650>city <01:24:49.750>with <01:24:49.850>the <01:24:49.950>water,

1184
01:24:52.240 --> 01:24:56.850
<01:24:52.240>with <01:24:52.356>electricity, <01:24:52.473>with <01:24:52.590>the <01:24:52.706>mobility, <01:24:52.823>and <01:24:52.940>with <01:24:53.056>every <01:24:53.173>part <01:24:53.290>of <01:24:53.406>the <01:24:53.523>public <01:24:53.639>thing.

1185
01:24:56.950 --> 01:25:01.690
<01:24:56.950>We, <01:24:57.105>we <01:24:57.261>call <01:24:57.416>it <01:24:57.572>customer <01:24:57.727>value, <01:24:57.883>citizen <01:24:58.038>value. <01:24:58.194>And <01:24:58.349>that's,

1186
01:25:01.690 --> 01:25:03.810
<01:25:01.690>that's <01:25:01.923>the <01:25:02.156>thing <01:25:02.390>we <01:25:02.623>are <01:25:02.856>working <01:25:03.090>for.

1187
01:25:14.130 --> 01:25:17.870
<01:25:14.130>Do <01:25:14.237>you <01:25:14.345>also <01:25:14.453>have <01:25:14.560>something <01:25:14.668>to <01:25:14.776>add, <01:25:14.883>uh, <01:25:14.991>regarding <01:25:15.099>the <01:25:15.206>tech <01:25:15.314>team <01:25:15.422>in <01:25:15.530>particular,

1188
01:25:18.270 --> 01:25:19.103
Sebastian?

1189
01:25:19.620 --> 01:25:20.510
<01:25:19.620>Well, <01:25:19.887>the <01:25:20.154>tech <01:25:20.421>team

1190
01:25:22.900 --> 01:25:26.270
<01:25:22.900>generally <01:25:23.055>start <01:25:23.211>Documention <01:25:23.366>is <01:25:23.522>keeping <01:25:23.677>the <01:25:23.833>lights <01:25:23.988>on <01:25:24.144>in <01:25:24.299>Munich,

1191
01:25:26.450 --> 01:25:30.710
<01:25:26.450>that's <01:25:26.577>where <01:25:26.704>we <01:25:26.831>provide, <01:25:26.959>uh, <01:25:27.086>energy. <01:25:27.213>We <01:25:27.340>provide <01:25:27.468>water, <01:25:27.595>we <01:25:27.722>provide, <01:25:27.849>uh,

1192
01:25:30.740 --> 01:25:35.590
<01:25:30.740>several <01:25:30.880>digital <01:25:31.019>services <01:25:31.160>like <01:25:31.300>parking <01:25:31.440>service <01:25:31.580>apps <01:25:31.719>where <01:25:31.860>you <01:25:32.000>can <01:25:32.139>buy,

1193
01:25:35.690 --> 01:25:39.750
<01:25:35.690>um, <01:25:35.970>public <01:25:36.250>transport <01:25:36.530>tickets. <01:25:36.810>And, <01:25:37.090>uh,

1194
01:25:40.090 --> 01:25:43.190
<01:25:40.090>our <01:25:40.370>mobility <01:25:40.650>department <01:25:40.930>operates <01:25:41.210>the <01:25:41.490>bus,

1195
01:25:43.770 --> 01:25:48.210
<01:25:43.770>subway <01:25:44.003>and, <01:25:44.236>uh, <01:25:44.470>the <01:25:44.703>TRA <01:25:44.936>in <01:25:45.170>Munich.

1196
01:25:48.430 --> 01:25:52.490
<01:25:48.430>So <01:25:48.630>all <01:25:48.830>of <01:25:49.030>these <01:25:49.230>are <01:25:49.430>supported <01:25:49.630>by <01:25:49.830>it.

1197
01:25:53.270 --> 01:25:57.210
<01:25:53.270>We <01:25:53.386>have <01:25:53.503>a <01:25:53.620>lot <01:25:53.736>of <01:25:53.853>it <01:25:53.970>going <01:25:54.086>on, <01:25:54.203>uh, <01:25:54.320>at <01:25:54.436>the <01:25:54.553>start <01:25:54.670>documention.

1198
01:25:58.150 --> 01:26:02.930
<01:25:58.150>And <01:25:58.349>we <01:25:58.549>supported <01:25:58.750>by <01:25:58.950>introducing <01:25:59.150>software <01:25:59.349>solutions <01:25:59.549>which

1199
01:26:03.470 --> 01:26:05.480
<01:26:03.470>support, <01:26:03.936>uh, <01:26:04.403>for <01:26:04.870>example,

1200
01:26:05.660 --> 01:26:09.880
<01:26:05.660>the <01:26:05.860>management <01:26:06.059>of <01:26:06.260>our <01:26:06.460>subways <01:26:06.660>bus <01:26:06.860>fleet <01:26:07.059>management.

1201
01:26:10.720 --> 01:26:15.060
<01:26:10.720>Um, <01:26:10.860>the <01:26:11.000>part <01:26:11.140>where <01:26:11.280>I <01:26:11.420>work, <01:26:11.560>um, <01:26:11.700>we <01:26:11.840>provide <01:26:11.980>digital <01:26:12.120>services,

1202
01:26:15.760 --> 01:26:19.300
<01:26:15.760>the <01:26:15.900>login <01:26:16.040>for <01:26:16.180>the <01:26:16.320>apps, <01:26:16.460>we <01:26:16.600>build <01:26:16.740>the <01:26:16.880>apps <01:26:17.020>ourselves. <01:26:17.160>The,

1203
01:26:19.440 --> 01:26:23.340
<01:26:19.440>the <01:26:19.615>services <01:26:19.790>I <01:26:19.965>mentioned <01:26:20.140>for <01:26:20.315>info <01:26:20.490>Ian <01:26:20.665>Handy <01:26:20.840>Park

1204
01:26:24.520 --> 01:26:27.100
<01:26:24.520>and <01:26:24.720>the <01:26:24.920>M <01:26:25.120>bgo <01:26:25.320>are <01:26:25.520>all <01:26:25.720>developed <01:26:25.920>in-house.

1205
01:26:28.280 --> 01:26:30.100
<01:26:28.280>So <01:26:28.480>there's <01:26:28.679>a <01:26:28.880>lot <01:26:29.080>for <01:26:29.280>it <01:26:29.480>to <01:26:29.679>do.

1206
01:26:31.500 --> 01:26:32.333
<01:26:31.500>I <01:26:31.874>can <01:26:32.249>imagine.

1207
01:26:32.600 --> 01:26:37.140
<01:26:32.600>So <01:26:32.755>without <01:26:32.911>Berg <01:26:33.066>Mu <01:26:33.222>and <01:26:33.377>in <01:26:33.533>particular <01:26:33.688>the <01:26:33.844>IT <01:26:34.000>department,

1208
01:26:37.730 --> 01:26:42.300
<01:26:37.730>life <01:26:37.905>in <01:26:38.080>Munich <01:26:38.254>would <01:26:38.429>stand <01:26:38.605>still, <01:26:38.780>I <01:26:38.955>can <01:26:39.129>assume.

1209
01:26:42.520 --> 01:26:45.820
<01:26:42.520>So <01:26:42.660>maybe <01:26:42.800>let's, <01:26:42.940>uh, <01:26:43.080>stay <01:26:43.220>with <01:26:43.360>you <01:26:43.500>for <01:26:43.640>a <01:26:43.780>second, <01:26:43.920>Sebastian,

1210
01:26:45.820 --> 01:26:50.060
<01:26:45.820>because <01:26:45.975>we <01:26:46.131>got <01:26:46.286>some <01:26:46.442>technical <01:26:46.597>questions. <01:26:46.753>Um, <01:26:46.908>the <01:26:47.064>first <01:26:47.219>one,

1211
01:26:50.920 --> 01:26:54.900
<01:26:50.920>if <01:26:51.027>you <01:26:51.135>decide <01:26:51.243>to <01:26:51.350>migrate <01:26:51.458>per <01:26:51.566>user, <01:26:51.673>how <01:26:51.781>do <01:26:51.889>you <01:26:51.996>choose <01:26:52.104>a <01:26:52.212>test <01:26:52.320>user?

1212
01:26:55.280 --> 01:26:58.740
<01:26:55.280>How <01:26:55.435>do <01:26:55.591>you <01:26:55.746>choose <01:26:55.902>which <01:26:56.057>customer <01:26:56.213>to <01:26:56.368>be <01:26:56.524>migrated <01:26:56.679>first?

1213
01:27:01.320 --> 01:27:05.940
<01:27:01.320>Uh, <01:27:01.475>good <01:27:01.631>question. <01:27:01.786>We <01:27:01.942>of <01:27:02.097>course, <01:27:02.253>um, <01:27:02.408>migrated <01:27:02.564>ourselves <01:27:02.719>first.

1214
01:27:07.000 --> 01:27:09.020
<01:27:07.000>We, <01:27:07.200>we <01:27:07.400>are <01:27:07.600>the <01:27:07.800>ideal <01:27:08.000>test <01:27:08.200>user, <01:27:08.400>uh,

1215
01:27:09.090 --> 01:27:13.940
<01:27:09.090>each <01:27:09.197>one <01:27:09.305>of <01:27:09.413>the <01:27:09.520>development <01:27:09.628>team <01:27:09.736>and <01:27:09.843>our <01:27:09.951>product <01:27:10.059>owners <01:27:10.166>and, <01:27:10.274>uh, <01:27:10.382>pretty <01:27:10.490>much,

1216
01:27:14.080 --> 01:27:17.260
<01:27:14.080>uh, <01:27:14.235>everyone <01:27:14.391>working <01:27:14.546>in <01:27:14.702>the <01:27:14.857>department <01:27:15.013>has <01:27:15.168>an <01:27:15.324>m <01:27:15.480>login.

1217
01:27:18.600 --> 01:27:22.020
<01:27:18.600>So <01:27:18.775>OB <01:27:18.950>obviously <01:27:19.125>we <01:27:19.300>migrated <01:27:19.475>our <01:27:19.650>own <01:27:19.825>accounts <01:27:20.000>first.

1218
01:27:22.120 --> 01:27:26.980
<01:27:22.120>We <01:27:22.247>did <01:27:22.374>this <01:27:22.501>before <01:27:22.629>February <01:27:22.756>1st <01:27:22.883>because <01:27:23.010>even <01:27:23.138>though <01:27:23.265>the <01:27:23.392>general <01:27:23.519>terms

1219
01:27:27.040 --> 01:27:31.540
<01:27:27.040>and <01:27:27.180>conditions <01:27:27.320>were <01:27:27.460>not <01:27:27.600>effective <01:27:27.740>at, <01:27:27.880>uh, <01:27:28.019>the <01:27:28.160>26th <01:27:28.300>of <01:27:28.440>January,

1220
01:27:32.480 --> 01:27:36.860
<01:27:32.480>we <01:27:32.655>agreed <01:27:32.830>to <01:27:33.004>migrate <01:27:33.179>our <01:27:33.355>accounts <01:27:33.530>ourselves <01:27:33.705>and, <01:27:33.879>uh,

1221
01:27:37.560 --> 01:27:40.860
<01:27:37.559>use <01:27:37.687>them <01:27:37.814>to <01:27:37.941>use <01:27:38.069>several, <01:27:38.196>uh, <01:27:38.323>various <01:27:38.450>services <01:27:38.578>and <01:27:38.705>pay <01:27:38.832>for <01:27:38.959>them.

1222
01:27:42.040 --> 01:27:44.780
<01:27:42.040>And <01:27:42.215>this, <01:27:42.390>these <01:27:42.565>were <01:27:42.740>the <01:27:42.915>friendly <01:27:43.090>users <01:27:43.265>I <01:27:43.440>mentioned.

1223
01:27:46.160 --> 01:27:48.180
<01:27:46.160>The <01:27:46.626>next <01:27:47.093>batch, <01:27:47.559>uh,

1224
01:27:48.190 --> 01:27:52.700
<01:27:48.190>chose <01:27:48.306>themselves <01:27:48.423>because <01:27:48.540>we <01:27:48.656>decided <01:27:48.773>to <01:27:48.890>auto <01:27:49.006>migrate <01:27:49.123>all <01:27:49.240>users <01:27:49.356>of <01:27:49.473>the <01:27:49.590>bike

1225
01:27:52.700 --> 01:27:53.533
<01:27:52.700>sharing <01:27:53.449>service.

1226
01:27:54.200 --> 01:27:58.580
<01:27:54.200>So <01:27:54.400>whoever <01:27:54.599>rented <01:27:54.800>a <01:27:55.000>bike <01:27:55.200>was <01:27:55.400>migrated. <01:27:55.599>Um,

1227
01:27:59.650 --> 01:28:03.140
<01:27:59.650>this <01:27:59.757>was <01:27:59.865>not <01:27:59.973>something <01:28:00.080>we <01:28:00.188>were <01:28:00.296>entirely <01:28:00.403>happy <01:28:00.511>with <01:28:00.619>because <01:28:00.726>we <01:28:00.834>had <01:28:00.942>no <01:28:01.049>control

1228
01:28:03.140 --> 01:28:07.340
<01:28:03.140>over <01:28:03.247>it, <01:28:03.355>but <01:28:03.463>we <01:28:03.570>needed <01:28:03.678>to <01:28:03.786>do <01:28:03.893>this <01:28:04.001>due <01:28:04.109>to <01:28:04.216>the <01:28:04.324>monthly <01:28:04.432>billing <01:28:04.540>cycle.

1229
01:28:07.440 --> 01:28:11.500
<01:28:07.440>We <01:28:07.673>needed <01:28:07.906>to, <01:28:08.140>um, <01:28:08.373>keep <01:28:08.606>all, <01:28:08.840>um,

1230
01:28:12.110 --> 01:28:15.980
<01:28:12.110>authorized <01:28:12.226>payments <01:28:12.343>from <01:28:12.460>January, <01:28:12.576>which <01:28:12.693>were <01:28:12.809>authorized <01:28:12.926>by <01:28:13.043>the <01:28:13.160>O <01:28:13.276>P <01:28:13.393>S <01:28:13.509>P,

1231
01:28:15.980 --> 01:28:18.420
<01:28:15.980>separated <01:28:16.259>from <01:28:16.540>those <01:28:16.820>authorized <01:28:17.099>during <01:28:17.379>February,

1232
01:28:18.470 --> 01:28:21.420
<01:28:18.470>which <01:28:18.597>were <01:28:18.724>going <01:28:18.851>to <01:28:18.979>be <01:28:19.106>captured <01:28:19.233>by <01:28:19.360>the <01:28:19.488>new <01:28:19.615>P <01:28:19.742>S <01:28:19.870>P.

1233
01:28:22.720 --> 01:28:27.670
<01:28:22.720>And <01:28:22.895>after <01:28:23.070>this <01:28:23.245>we <01:28:23.420>decided <01:28:23.595>to <01:28:23.770>use <01:28:23.945>the <01:28:24.120>1000

1234
01:28:27.670 --> 01:28:28.750
<01:28:27.670>most <01:28:28.156>active <01:28:28.642>users.

1235
01:28:30.210 --> 01:28:34.710
<01:28:30.210>We <01:28:30.317>queried <01:28:30.425>those <01:28:30.533>from <01:28:30.640>the <01:28:30.748>database <01:28:30.856>and <01:28:30.963>we <01:28:31.071>hoped <01:28:31.179>that <01:28:31.286>they <01:28:31.394>would <01:28:31.502>remain <01:28:31.610>active

1236
01:28:35.610 --> 01:28:39.230
<01:28:35.610>and <01:28:35.843>provide <01:28:36.076>us <01:28:36.309>with <01:28:36.543>particular <01:28:36.776>insight, <01:28:37.009>um,

1237
01:28:39.330 --> 01:28:44.310
<01:28:39.330>during <01:28:39.457>this <01:28:39.584>early <01:28:39.711>phase <01:28:39.839>of <01:28:39.966>migration. <01:28:40.093>And <01:28:40.220>after <01:28:40.348>this, <01:28:40.475>we <01:28:40.602>just, <01:28:40.730>uh,

1238
01:28:45.620 --> 01:28:49.990
<01:28:45.620>took <01:28:45.820>batches <01:28:46.019>of <01:28:46.220>random <01:28:46.420>user <01:28:46.620>IDs <01:28:46.820>from <01:28:47.019>our

1239
01:28:50.430 --> 01:28:51.950
<01:28:50.430>database <01:28:50.772>table <01:28:51.114>and <01:28:51.456>migrated <01:28:51.798>them.

1240
01:28:53.910 --> 01:28:57.900
<01:28:53.910>Right. <01:28:54.037>Thanks <01:28:54.164>for <01:28:54.291>that. <01:28:54.419>Yeah, <01:28:54.546>the <01:28:54.673>steps <01:28:54.800>make <01:28:54.928>totally <01:28:55.055>sense, <01:28:55.182>I <01:28:55.309>think.

1241
01:28:58.760 --> 01:29:01.240
<01:28:58.760>And <01:28:58.960>we've <01:28:59.160>got <01:28:59.360>another <01:28:59.560>tech <01:28:59.760>question <01:28:59.960>for <01:29:00.160>you.

1242
01:29:02.550 --> 01:29:06.440
<01:29:02.550>Changes <01:29:02.666>of <01:29:02.783>the <01:29:02.900>C <01:29:03.016>P <01:29:03.133>A <01:29:03.250>P <01:29:03.366>S <01:29:03.483>P <01:29:03.600>are <01:29:03.716>probably <01:29:03.833>an <01:29:03.950>issue.

1243
01:29:06.840 --> 01:29:10.120
<01:29:06.840>Multiple <01:29:06.995>companies <01:29:07.151>face <01:29:07.306>this <01:29:07.462>talk <01:29:07.617>can <01:29:07.773>now <01:29:07.928>help <01:29:08.084>other <01:29:08.240>companies.

1244
01:29:10.380 --> 01:29:14.720
<01:29:10.380>Did <01:29:10.496>you <01:29:10.613>take <01:29:10.730>steps <01:29:10.846>to <01:29:10.963>collect <01:29:11.080>experience <01:29:11.196>from <01:29:11.313>other <01:29:11.430>companies <01:29:11.546>prior <01:29:11.663>to <01:29:11.780>the

1245
01:29:14.720 --> 01:29:15.553
migration?

1246
01:29:17.160 --> 01:29:19.680
<01:29:17.160>Actually, <01:29:17.440>we <01:29:17.720>did <01:29:18.000>not <01:29:18.280>because, <01:29:18.559>uh,

1247
01:29:19.780 --> 01:29:24.400
<01:29:19.780>in <01:29:19.935>interacting <01:29:20.091>with <01:29:20.246>the <01:29:20.402>payment <01:29:20.557>service <01:29:20.713>providers <01:29:20.868>is <01:29:21.024>not <01:29:21.179>something

1248
01:29:25.040 --> 01:29:26.480
<01:29:25.040>companies <01:29:25.364>talk <01:29:25.688>about <01:29:26.012>very <01:29:26.335>often.

1249
01:29:28.820 --> 01:29:32.800
<01:29:28.820>So <01:29:28.975>maybe <01:29:29.131>the <01:29:29.286>stock <01:29:29.442>will <01:29:29.597>help <01:29:29.753>others. <01:29:29.908>I <01:29:30.064>hope <01:29:30.219>so.

1250
01:29:33.310 --> 01:29:37.000
<01:29:33.309>Exactly. <01:29:33.589>Alright, <01:29:33.870>thanks <01:29:34.150>for <01:29:34.429>that. <01:29:34.709>Um,

1251
01:29:37.580 --> 01:29:38.720
<01:29:37.580>one <01:29:37.922>more <01:29:38.264>tech <01:29:38.606>question.

1252
01:29:39.780 --> 01:29:44.600
<01:29:39.780>Is <01:29:39.896>the <01:29:40.013>customer <01:29:40.130>experience <01:29:40.246>also <01:29:40.363>improved <01:29:40.480>during <01:29:40.596>the <01:29:40.713>migration <01:29:40.830>or <01:29:40.946>was <01:29:41.063>it <01:29:41.179>just

1253
01:29:44.600 --> 01:29:45.720
<01:29:44.600>beneficial <01:29:45.104>for <01:29:45.608>shut?

1254
01:29:50.360 --> 01:29:51.193
Well,

1255
01:29:51.500 --> 01:29:56.320
<01:29:51.500>it <01:29:51.655>started <01:29:51.811>out <01:29:51.966>as <01:29:52.122>a <01:29:52.277>migration <01:29:52.433>that <01:29:52.588>was <01:29:52.744>necessitated <01:29:52.900>by

1256
01:29:56.420 --> 01:29:59.480
<01:29:56.420>the <01:29:56.575>contract <01:29:56.731>with <01:29:56.886>the <01:29:57.042>old <01:29:57.197>payment <01:29:57.353>service <01:29:57.508>provider <01:29:57.664>running <01:29:57.820>out.

1257
01:29:59.620 --> 01:30:03.920
<01:29:59.620>And <01:29:59.736>it <01:29:59.853>needed <01:29:59.970>to <01:30:00.086>be <01:30:00.203>replaced <01:30:00.320>by <01:30:00.436>a <01:30:00.553>new <01:30:00.670>payment <01:30:00.786>service <01:30:00.903>provider <01:30:01.019>for,

1258
01:30:04.670 --> 01:30:09.480
<01:30:04.670>well, <01:30:04.770>we <01:30:04.870>need <01:30:04.970>a <01:30:05.070>payment <01:30:05.170>service <01:30:05.270>provider <01:30:05.370>for, <01:30:05.470>we <01:30:05.570>need <01:30:05.670>to <01:30:05.770>choose <01:30:05.870>a <01:30:05.970>new <01:30:06.070>one.

1259
01:30:10.140 --> 01:30:13.480
<01:30:10.140>Um, <01:30:10.247>that <01:30:10.355>it <01:30:10.463>wasn't <01:30:10.570>the <01:30:10.678>old <01:30:10.786>one <01:30:10.893>was <01:30:11.001>the <01:30:11.109>result <01:30:11.216>of <01:30:11.324>the <01:30:11.432>EU <01:30:11.540>tender.

1260
01:30:14.860 --> 01:30:15.693
<01:30:14.860>So <01:30:15.609>the,

1261
01:30:15.740 --> 01:30:20.000
<01:30:15.740>the <01:30:15.880>intention <01:30:16.019>was <01:30:16.160>not <01:30:16.300>primarily <01:30:16.440>to <01:30:16.580>make <01:30:16.719>life <01:30:16.860>for <01:30:17.000>customers <01:30:17.139>easier,

1262
01:30:20.910 --> 01:30:25.410
<01:30:20.910>it <01:30:21.003>was <01:30:21.096>just <01:30:21.190>that <01:30:21.283>we <01:30:21.376>were <01:30:21.470>required <01:30:21.563>to <01:30:21.656>choose <01:30:21.750>a <01:30:21.843>new <01:30:21.936>c <01:30:22.030>p <01:30:22.123>a <01:30:22.216>payment <01:30:22.309>provider.

1263
01:30:26.540 --> 01:30:31.370
<01:30:26.540>There <01:30:26.715>were <01:30:26.890>some <01:30:27.065>small <01:30:27.240>parts <01:30:27.415>that <01:30:27.590>may <01:30:27.765>help <01:30:27.940>customers

1264
01:30:31.750 --> 01:30:32.850
<01:30:31.750>before <01:30:32.245>the <01:30:32.740>migration,

1265
01:30:32.870 --> 01:30:36.650
<01:30:32.870>we <01:30:32.977>did <01:30:33.085>not <01:30:33.193>have <01:30:33.300>any <01:30:33.408>indication <01:30:33.516>as <01:30:33.623>to <01:30:33.731>whether <01:30:33.839>there <01:30:33.946>was <01:30:34.054>a <01:30:34.162>CIPA <01:30:34.269>mandate,

1266
01:30:37.160 --> 01:30:40.770
<01:30:37.160>granted <01:30:37.267>or <01:30:37.375>not. <01:30:37.483>We <01:30:37.590>now <01:30:37.698>have <01:30:37.806>this, <01:30:37.913>it's <01:30:38.021>the <01:30:38.129>green <01:30:38.236>box <01:30:38.344>on <01:30:38.452>payment <01:30:38.559>page.

1267
01:30:41.030 --> 01:30:43.290
<01:30:41.030>It <01:30:41.263>will <01:30:41.496>stay <01:30:41.730>there <01:30:41.963>for <01:30:42.196>this <01:30:42.429>reason.

1268
01:30:44.150 --> 01:30:48.760
<01:30:44.150>But <01:30:44.383>the <01:30:44.616>main <01:30:44.849>objective <01:30:45.083>of <01:30:45.316>paying <01:30:45.549>via

1269
01:30:48.950 --> 01:30:53.240
<01:30:48.950>CIPA <01:30:49.090>is <01:30:49.230>to <01:30:49.370>remain <01:30:49.510>as <01:30:49.650>invisible <01:30:49.790>as <01:30:49.929>possible <01:30:50.070>as <01:30:50.210>a <01:30:50.349>customer,

1270
01:30:53.460 --> 01:30:55.760
<01:30:53.460>you <01:30:53.635>do <01:30:53.810>not <01:30:53.985>really <01:30:54.160>want <01:30:54.335>to <01:30:54.510>interact <01:30:54.685>with <01:30:54.860>payment.

1271
01:30:55.870 --> 01:30:58.560
<01:30:55.870>It's <01:30:56.010>something <01:30:56.150>you <01:30:56.290>do <01:30:56.430>because <01:30:56.570>you <01:30:56.710>want <01:30:56.849>to <01:30:56.990>do <01:30:57.130>something <01:30:57.269>else.

1272
01:30:59.550 --> 01:31:02.330
<01:30:59.550>So <01:30:59.677>we <01:30:59.804>try <01:30:59.931>to <01:31:00.059>stay <01:31:00.186>out <01:31:00.313>of <01:31:00.440>way <01:31:00.568>as <01:31:00.695>far <01:31:00.822>as <01:31:00.950>possible.

1273
01:31:04.440 --> 01:31:07.930
<01:31:04.440>Totally <01:31:04.580>makes <01:31:04.720>sense. <01:31:04.860>Thanks <01:31:05.000>for <01:31:05.140>that <01:31:05.280>answer <01:31:05.420>as <01:31:05.560>well. <01:31:05.700>Now, <01:31:05.840>um,

1274
01:31:08.020 --> 01:31:11.650
<01:31:08.020>since <01:31:08.160>we <01:31:08.300>talked <01:31:08.440>a <01:31:08.580>bit <01:31:08.720>about <01:31:08.860>recruiting <01:31:09.000>and <01:31:09.140>the <01:31:09.280>mission <01:31:09.420>beforehand,

1275
01:31:12.430 --> 01:31:15.850
<01:31:12.430>now <01:31:12.570>the <01:31:12.710>big <01:31:12.850>questions, <01:31:12.990>uh, <01:31:13.130>do <01:31:13.270>you <01:31:13.410>have <01:31:13.550>open <01:31:13.690>positions <01:31:13.830>in,

1276
01:31:15.950 --> 01:31:18.250
<01:31:15.950>in <01:31:16.230>IT <01:31:16.510>and <01:31:16.790>how <01:31:17.070>to <01:31:17.349>apply?

1277
01:31:22.020 --> 01:31:26.720
<01:31:22.020>Of <01:31:22.120>course, <01:31:22.220>of <01:31:22.320>course. <01:31:22.420>We <01:31:22.520>have, <01:31:22.620>we <01:31:22.720>have <01:31:22.820>open <01:31:22.920>positions, <01:31:23.020>for <01:31:23.120>example, <01:31:23.220>um, <01:31:23.320>uh, <01:31:23.420>uh,

1278
01:31:26.920 --> 01:31:28.240
<01:31:26.920>positions <01:31:27.316>for <01:31:27.712>software <01:31:28.108>developer.

1279
01:31:28.400 --> 01:31:32.640
<01:31:28.400>I <01:31:28.493>think <01:31:28.586>Carla <01:31:28.679>can <01:31:28.773>can <01:31:28.866>add <01:31:28.960>there <01:31:29.053>a <01:31:29.146>little <01:31:29.240>bit <01:31:29.333>and <01:31:29.426>we <01:31:29.519>have <01:31:29.613>a, <01:31:29.706>um, <01:31:29.799>um,

1280
01:31:32.900 --> 01:31:34.720
<01:31:32.900>system <01:31:33.366>for <01:31:33.833>this. <01:31:34.299>But

1281
01:31:36.740 --> 01:31:41.520
<01:31:36.740>Yes, <01:31:36.880>uh, <01:31:37.019>now, <01:31:37.160>uh, <01:31:37.300>yes, <01:31:37.440>right <01:31:37.580>now <01:31:37.719>it's <01:31:37.860>under <01:31:38.000>my <01:31:38.139>control,

1282
01:31:41.590 --> 01:31:46.480
<01:31:41.590>some <01:31:41.745>developers <01:31:41.901>positions. <01:31:42.056>And <01:31:42.212>we, <01:31:42.367>I <01:31:42.523>would <01:31:42.678>say <01:31:42.834>we <01:31:42.990>have,

1283
01:31:46.660 --> 01:31:50.760
<01:31:46.660>uh, <01:31:46.940>per <01:31:47.220>month, <01:31:47.500>like <01:31:47.780>two <01:31:48.059>one,

1284
01:31:51.400 --> 01:31:53.320
<01:31:51.400>a <01:31:51.633>new <01:31:51.866>open <01:31:52.099>position, <01:31:52.333>this, <01:31:52.566>uh, <01:31:52.799>area,

1285
01:31:53.820 --> 01:31:57.640
<01:31:53.820>and <01:31:53.947>you <01:31:54.074>can <01:31:54.201>apply <01:31:54.329>if <01:31:54.456>you <01:31:54.583>go <01:31:54.710>to <01:31:54.838>our <01:31:54.965>career <01:31:55.092>page, <01:31:55.219>uh,

1286
01:31:58.240 --> 01:31:59.800
<01:31:58.240>s <01:31:58.590>vm <01:31:58.940>uh, <01:31:59.290>dot <01:31:59.639>com,

1287
01:32:00.380 --> 01:32:04.280
<01:32:00.380>and <01:32:00.520>you <01:32:00.660>can <01:32:00.800>find <01:32:00.940>there <01:32:01.080>many <01:32:01.220>as <01:32:01.360>you <01:32:01.500>as <01:32:01.640>you <01:32:01.780>want.

1288
01:32:06.890 --> 01:32:11.040
<01:32:06.890>Right. <01:32:07.045>Sounds <01:32:07.201>promising. <01:32:07.356>Um, <01:32:07.512>maybe <01:32:07.667>also <01:32:07.823>as <01:32:07.978>an <01:32:08.134>additional <01:32:08.290>info,

1289
01:32:11.040 --> 01:32:14.480
<01:32:11.040>since <01:32:11.195>the <01:32:11.351>question <01:32:11.506>came <01:32:11.662>up, <01:32:11.817>um, <01:32:11.973>from <01:32:12.128>the <01:32:12.284>audience, <01:32:12.440>um,

1290
01:32:14.660 --> 01:32:16.200
<01:32:14.660>to <01:32:14.937>the <01:32:15.214>both <01:32:15.491>of <01:32:15.768>you <01:32:16.046>do,

1291
01:32:16.420 --> 01:32:19.800
<01:32:16.420>do <01:32:16.595>you <01:32:16.770>recruit <01:32:16.945>for <01:32:17.120>remote <01:32:17.295>roles <01:32:17.470>and <01:32:17.645>if <01:32:17.820>not,

1292
01:32:19.870 --> 01:32:22.120
<01:32:19.870>have <01:32:20.103>you <01:32:20.336>done <01:32:20.570>relocation <01:32:20.803>in <01:32:21.036>the <01:32:21.269>past?

1293
01:32:25.520 --> 01:32:29.580
<01:32:25.520>Um, <01:32:25.800>we, <01:32:26.080>there's <01:32:26.360>one <01:32:26.640>position, <01:32:26.920>um,

1294
01:32:29.680 --> 01:32:33.820
<01:32:29.680>we <01:32:29.787>are <01:32:29.895>recruiting <01:32:30.003>for <01:32:30.110>remote <01:32:30.218>role. <01:32:30.326>It's <01:32:30.433>in <01:32:30.541>software <01:32:30.649>architect, <01:32:30.756>SS <01:32:30.864>a <01:32:30.972>p. <01:32:31.080>Um,

1295
01:32:33.840 --> 01:32:38.460
<01:32:33.840>the <01:32:33.956>other <01:32:34.073>positions, <01:32:34.190>um, <01:32:34.306>um, <01:32:34.423>for <01:32:34.540>the <01:32:34.656>other <01:32:34.773>positions <01:32:34.890>we <01:32:35.006>have <01:32:35.123>a, <01:32:35.240>um,

1296
01:32:38.740 --> 01:32:43.020
<01:32:38.740>a <01:32:38.895>so-called <01:32:39.051>hybrid <01:32:39.206>model. <01:32:39.362>So, <01:32:39.517>um, <01:32:39.673>we <01:32:39.828>would <01:32:39.984>like, <01:32:40.139>uh,

1297
01:32:43.020 --> 01:32:47.020
<01:32:43.020>people <01:32:43.127>to <01:32:43.235>be, <01:32:43.343>um, <01:32:43.450>um, <01:32:43.558>in <01:32:43.666>the <01:32:43.773>office <01:32:43.881>maybe, <01:32:43.989>uh, <01:32:44.096>two <01:32:44.204>days <01:32:44.312>a <01:32:44.420>week.

1298
01:32:48.010 --> 01:32:52.950
<01:32:48.010>So <01:32:48.103>you <01:32:48.196>can <01:32:48.290>work <01:32:48.383>from <01:32:48.476>home <01:32:48.570>three <01:32:48.663>days, <01:32:48.756>but <01:32:48.850>we <01:32:48.943>like <01:32:49.036>people <01:32:49.130>to <01:32:49.223>be <01:32:49.316>in <01:32:49.410>the,

1299
01:32:52.970 --> 01:32:55.630
<01:32:52.970>in <01:32:53.097>the <01:32:53.224>office <01:32:53.351>two <01:32:53.479>days <01:32:53.606>a <01:32:53.733>week <01:32:53.860>because <01:32:53.988>we <01:32:54.115>think <01:32:54.242>it's, <01:32:54.370>it's,

1300
01:32:55.660 --> 01:33:00.030
<01:32:55.660>it's <01:32:55.787>good <01:32:55.914>to <01:32:56.041>meet <01:32:56.169>other <01:32:56.296>person, <01:32:56.423>to <01:32:56.550>have <01:32:56.678>personal <01:32:56.805>contact <01:32:56.932>to <01:32:57.059>others.

1301
01:33:00.290 --> 01:33:02.310
<01:33:00.290>That's, <01:33:00.570>that's <01:33:00.850>important <01:33:01.130>for <01:33:01.410>our <01:33:01.690>company

1302
01:33:05.690 --> 01:33:10.300
<01:33:05.690>In <01:33:05.865>particular. <01:33:06.040>In <01:33:06.215>the <01:33:06.390>beginning. <01:33:06.565>It's <01:33:06.740>very <01:33:06.915>important <01:33:07.090>to,

1303
01:33:10.300 --> 01:33:15.220
<01:33:10.300>to <01:33:10.475>learn <01:33:10.650>your <01:33:10.825>colleagues. <01:33:11.000>Exactly. <01:33:11.175>And <01:33:11.350>another <01:33:11.525>recruiting <01:33:11.700>question,

1304
01:33:15.840 --> 01:33:19.820
<01:33:15.840>um, <01:33:16.073>that, <01:33:16.306>that's <01:33:16.540>maybe <01:33:16.773>more <01:33:17.006>general. <01:33:17.240>Um,

1305
01:33:20.080 --> 01:33:24.500
<01:33:20.080>so <01:33:20.187>maybe <01:33:20.295>we <01:33:20.403>can <01:33:20.510>define <01:33:20.618>it <01:33:20.726>down <01:33:20.833>to <01:33:20.941>one <01:33:21.049>role. <01:33:21.156>The <01:33:21.264>question <01:33:21.372>came <01:33:21.480>up,

1306
01:33:24.570 --> 01:33:29.380
<01:33:24.570>what <01:33:24.670>does <01:33:24.769>a <01:33:24.870>typical <01:33:24.969>day <01:33:25.070>look <01:33:25.170>like <01:33:25.269>for <01:33:25.370>someone <01:33:25.469>working <01:33:25.570>at <01:33:25.670>your <01:33:25.769>place? <01:33:25.870>So <01:33:25.969>maybe,

1307
01:33:29.600 --> 01:33:32.020
<01:33:29.600>uh, <01:33:29.775>this <01:33:29.950>is <01:33:30.125>more <01:33:30.300>also <01:33:30.475>a <01:33:30.650>bit <01:33:30.825>to <01:33:31.000>Sebastian.

1308
01:33:32.310 --> 01:33:36.540
<01:33:32.309>Maybe <01:33:32.450>you <01:33:32.589>can <01:33:32.730>share <01:33:32.870>a <01:33:33.009>bit <01:33:33.150>about <01:33:33.289>your <01:33:33.429>workday <01:33:33.570>there. <01:33:33.709>There,

1309
01:33:39.790 --> 01:33:44.650
<01:33:39.790>Yes. <01:33:39.897>Uh, <01:33:40.005>I <01:33:40.113>assume <01:33:40.220>it's, <01:33:40.328>uh, <01:33:40.436>about <01:33:40.543>a <01:33:40.651>typical <01:33:40.759>workday <01:33:40.866>for <01:33:40.974>an <01:33:41.082>IT <01:33:41.190>person.

1310
01:33:46.310 --> 01:33:49.690
<01:33:46.309>So, <01:33:46.465>um, <01:33:46.621>this <01:33:46.776>depends <01:33:46.932>on <01:33:47.087>which <01:33:47.243>team <01:33:47.398>you <01:33:47.554>are <01:33:47.709>in.

1311
01:33:50.010 --> 01:33:52.010
<01:33:50.010>I <01:33:50.290>can <01:33:50.570>speak <01:33:50.850>for <01:33:51.130>my <01:33:51.410>experience,

1312
01:33:52.270 --> 01:33:57.090
<01:33:52.270>I'm <01:33:52.470>part <01:33:52.670>of <01:33:52.870>a <01:33:53.070>DevOps <01:33:53.270>team <01:33:53.470>concerned <01:33:53.670>with

1313
01:33:57.110 --> 01:33:58.730
<01:33:57.110>the <01:33:57.809>payment <01:33:58.509>components.

1314
01:33:58.910 --> 01:34:02.530
<01:33:58.910>So <01:33:59.190>my <01:33:59.470>typical <01:33:59.750>day <01:34:00.030>consists <01:34:00.309>of

1315
01:34:04.280 --> 01:34:08.930
<01:34:04.280>some <01:34:04.480>parts <01:34:04.679>of <01:34:04.880>coding, <01:34:05.080>architectural <01:34:05.280>decisions <01:34:05.480>and <01:34:05.679>discussions.

1316
01:34:09.750 --> 01:34:14.710
<01:34:09.750>We <01:34:09.857>have <01:34:09.965>a <01:34:10.073>daily, <01:34:10.180>we <01:34:10.288>are <01:34:10.396>not, <01:34:10.503>um, <01:34:10.611>using <01:34:10.719>Scrum, <01:34:10.826>but <01:34:10.934>other <01:34:11.042>teams <01:34:11.150>are.

1317
01:34:15.570 --> 01:34:16.430
<01:34:15.570>We <01:34:15.763>still <01:34:15.957>have <01:34:16.150>a <01:34:16.344>daily,

1318
01:34:16.650 --> 01:34:21.470
<01:34:16.650>we <01:34:16.790>have <01:34:16.929>a <01:34:17.070>weekly <01:34:17.210>meeting <01:34:17.349>for <01:34:17.490>an <01:34:17.629>hour <01:34:17.769>where <01:34:17.910>we <01:34:18.049>discuss

1319
01:34:21.740 --> 01:34:26.670
<01:34:21.740>what <01:34:21.840>is <01:34:21.940>coming <01:34:22.040>up <01:34:22.139>and <01:34:22.240>any <01:34:22.340>issues, <01:34:22.440>uh, <01:34:22.540>discuss <01:34:22.639>new <01:34:22.740>backlog <01:34:22.840>items <01:34:22.940>and <01:34:23.040>so <01:34:23.139>on.

1320
01:34:27.810 --> 01:34:32.110
<01:34:27.809>And <01:34:27.937>for <01:34:28.064>me <01:34:28.191>personally, <01:34:28.319>I'm <01:34:28.446>doing <01:34:28.573>work <01:34:28.700>outside <01:34:28.828>of <01:34:28.955>the <01:34:29.082>team <01:34:29.209>too.

1321
01:34:32.930 --> 01:34:36.670
<01:34:32.930>I'm <01:34:33.085>responsible <01:34:33.241>for <01:34:33.396>quality <01:34:33.552>assurance, <01:34:33.707>uh, <01:34:33.863>for <01:34:34.018>the <01:34:34.174>IT <01:34:34.330>department.

1322
01:34:37.330 --> 01:34:41.310
<01:34:37.330>And <01:34:37.430>there <01:34:37.530>are <01:34:37.630>some <01:34:37.730>things <01:34:37.830>that <01:34:37.930>are <01:34:38.030>going <01:34:38.130>on <01:34:38.230>that <01:34:38.330>are <01:34:38.430>not <01:34:38.530>part <01:34:38.630>of <01:34:38.730>the,

1323
01:34:42.210 --> 01:34:44.270
<01:34:42.210>um, <01:34:42.676>product <01:34:43.143>team <01:34:43.610>work,

1324
01:34:45.530 --> 01:34:50.270
<01:34:45.530>but <01:34:45.670>you <01:34:45.810>probably <01:34:45.950>won't <01:34:46.090>have <01:34:46.230>this <01:34:46.370>if <01:34:46.510>you <01:34:46.650>just <01:34:46.790>join <01:34:46.930>freshly,

1325
01:34:52.640 --> 01:34:55.860
<01:34:52.639>Of <01:34:52.795>course. <01:34:52.951>Um, <01:34:53.106>maybe <01:34:53.262>also <01:34:53.417>for <01:34:53.573>the <01:34:53.728>people <01:34:53.884>that, <01:34:54.039>um,

1326
01:34:56.160 --> 01:34:57.680
<01:34:56.160>are <01:34:56.616>considering <01:34:57.072>to <01:34:57.528>Joanne,

1327
01:34:57.900 --> 01:35:02.360
<01:34:57.900>can <01:34:58.007>you <01:34:58.115>also <01:34:58.223>provide <01:34:58.330>more <01:34:58.438>details <01:34:58.546>about <01:34:58.653>the <01:34:58.761>technologies <01:34:58.869>and <01:34:58.976>tools <01:34:59.084>you <01:34:59.192>use <01:34:59.299>at

1328
01:35:02.360 --> 01:35:04.520
<01:35:02.360>chat <01:35:02.640>worker <01:35:02.920>in <01:35:03.200>the <01:35:03.480>IT <01:35:03.760>department?

1329
01:35:07.060 --> 01:35:09.040
<01:35:07.059>Yes, <01:35:07.526>I <01:35:07.993>can, <01:35:08.459>um,

1330
01:35:09.310 --> 01:35:13.920
<01:35:09.309>tell <01:35:09.437>you <01:35:09.564>what <01:35:09.691>we <01:35:09.819>use <01:35:09.946>for <01:35:10.073>Amgen <01:35:10.200>and <01:35:10.328>most <01:35:10.455>parts <01:35:10.582>we <01:35:10.709>have,

1331
01:35:14.100 --> 01:35:17.640
<01:35:14.100>um, <01:35:14.333>we <01:35:14.566>are <01:35:14.800>a, <01:35:15.033>a <01:35:15.266>Java <01:35:15.500>company.

1332
01:35:19.260 --> 01:35:20.840
<01:35:19.260>The, <01:35:19.493>the <01:35:19.726>products <01:35:19.960>that <01:35:20.193>are <01:35:20.426>not, <01:35:20.660>uh,

1333
01:35:21.080 --> 01:35:25.240
<01:35:21.080>SS <01:35:21.235>a <01:35:21.391>P <01:35:21.546>are <01:35:21.702>in <01:35:21.857>Java <01:35:22.013>and <01:35:22.168>we <01:35:22.324>at <01:35:22.480>the

1334
01:35:25.670 --> 01:35:29.800
<01:35:25.670>payment <01:35:25.777>component <01:35:25.885>team, <01:35:25.993>we <01:35:26.100>are <01:35:26.208>actually <01:35:26.316>using <01:35:26.423>Kotlin <01:35:26.531>running <01:35:26.639>on <01:35:26.746>the <01:35:26.854>J <01:35:26.962>V <01:35:27.070>M.

1335
01:35:30.780 --> 01:35:31.220
<01:35:30.780>We <01:35:31.175>are,

1336
01:35:31.220 --> 01:35:36.120
<01:35:31.219>the <01:35:31.336>application <01:35:31.453>is <01:35:31.570>based <01:35:31.686>on <01:35:31.803>Spring <01:35:31.919>boot <01:35:32.036>and <01:35:32.153>users <01:35:32.269>Postgres <01:35:32.386>QL <01:35:32.503>database <01:35:32.619>in

1337
01:35:36.120 --> 01:35:36.953
<01:35:36.120>the <01:35:36.869>backend.

1338
01:35:37.740 --> 01:35:42.360
<01:35:37.740>The <01:35:37.915>front <01:35:38.090>end <01:35:38.264>is <01:35:38.440>a <01:35:38.615>TypeScript <01:35:38.790>Angular <01:35:38.965>and <01:35:39.139>we

1339
01:35:42.540 --> 01:35:47.040
<01:35:42.540>use, <01:35:42.715>uh, <01:35:42.890>Redis <01:35:43.065>and <01:35:43.240>Rapid <01:35:43.415>MQ <01:35:43.590>for <01:35:43.765>various <01:35:43.940>purposes.

1340
01:35:49.680 --> 01:35:53.100
<01:35:49.680>Thanks <01:35:49.796>for <01:35:49.913>sharing. <01:35:50.030>At <01:35:50.146>the <01:35:50.263>moment <01:35:50.380>we <01:35:50.496>are <01:35:50.613>on <01:35:50.730>an <01:35:50.846>internal <01:35:50.963>cloud <01:35:51.080>platform,

1341
01:35:53.360 --> 01:35:58.340
<01:35:53.360>but <01:35:53.447>we <01:35:53.535>are <01:35:53.622>moving <01:35:53.710>away <01:35:53.797>from <01:35:53.885>this <01:35:53.972>and <01:35:54.060>the <01:35:54.147>target <01:35:54.235>is <01:35:54.322>to <01:35:54.410>be <01:35:54.497>on <01:35:54.585>Microsoft <01:35:54.672>Azure, <01:35:54.760>um,

1342
01:35:58.480 --> 01:35:59.420
<01:35:58.480>by <01:35:58.649>the <01:35:58.818>end <01:35:58.987>of <01:35:59.156>the <01:35:59.326>year.

1343
01:36:00.850 --> 01:36:05.060
<01:36:00.850>Alright, <01:36:01.025>thanks <01:36:01.200>for <01:36:01.375>sharing. <01:36:01.550>This <01:36:01.725>is <01:36:01.900>well <01:36:02.075>Sebastian, <01:36:02.250>um,

1344
01:36:05.690 --> 01:36:05.980
also,

1345
01:36:05.980 --> 01:36:10.020
<01:36:05.980>And <01:36:06.073>I <01:36:06.166>have <01:36:06.259>something <01:36:06.353>to <01:36:06.446>add. <01:36:06.540>Yes, <01:36:06.633>and <01:36:06.726>for <01:36:06.820>to, <01:36:06.913>to <01:36:07.006>previous <01:36:07.099>question, <01:36:07.193>it <01:36:07.286>just, <01:36:07.379>uh,

1346
01:36:10.960 --> 01:36:14.380
<01:36:10.960>uh, <01:36:11.060>bounced <01:36:11.160>around <01:36:11.260>my <01:36:11.360>head <01:36:11.460>for <01:36:11.560>a <01:36:11.660>bit <01:36:11.760>because <01:36:11.860>someone <01:36:11.960>asked <01:36:12.060>whether <01:36:12.160>we <01:36:12.260>had <01:36:12.360>been,

1347
01:36:14.380 --> 01:36:14.540
uh,

1348
01:36:14.540 --> 01:36:19.100
<01:36:14.540>collecting <01:36:14.680>experiences <01:36:14.820>from <01:36:14.960>other <01:36:15.100>companies <01:36:15.240>before <01:36:15.380>taking <01:36:15.519>on <01:36:15.660>this <01:36:15.800>migration <01:36:15.940>and

1349
01:36:20.090 --> 01:36:23.460
<01:36:20.090>well, <01:36:20.197>we <01:36:20.305>did <01:36:20.413>not, <01:36:20.520>uh, <01:36:20.628>go <01:36:20.736>around <01:36:20.843>asking <01:36:20.951>other <01:36:21.059>companies <01:36:21.166>how <01:36:21.274>they <01:36:21.382>did <01:36:21.490>this,

1350
01:36:23.520 --> 01:36:25.220
<01:36:23.520>but <01:36:23.986>of <01:36:24.453>course, <01:36:24.920>um,

1351
01:36:25.720 --> 01:36:30.540
<01:36:25.719>the <01:36:25.860>people <01:36:25.999>on <01:36:26.139>the <01:36:26.280>team <01:36:26.419>had <01:36:26.559>partly <01:36:26.699>already <01:36:26.839>done <01:36:26.980>this, <01:36:27.119>uh,

1352
01:36:30.540 --> 01:36:33.780
<01:36:30.540>at <01:36:30.667>other <01:36:30.794>companies. <01:36:30.921>So <01:36:31.049>it <01:36:31.176>is <01:36:31.303>not <01:36:31.430>as <01:36:31.558>if <01:36:31.685>we <01:36:31.812>were, <01:36:31.940>uh,

1353
01:36:33.780 --> 01:36:36.460
<01:36:33.780>running <01:36:33.935>around <01:36:34.091>with <01:36:34.246>no <01:36:34.402>idea <01:36:34.557>what <01:36:34.713>we <01:36:34.868>were <01:36:35.024>getting <01:36:35.180>into.

1354
01:36:37.600 --> 01:36:40.700
<01:36:37.600>So <01:36:37.800>this <01:36:38.000>counts <01:36:38.200>as <01:36:38.400>collecting <01:36:38.600>experiences. <01:36:38.800>Yes. <01:36:39.000>We,

1355
01:36:40.720 --> 01:36:42.340
<01:36:40.719>we <01:36:40.953>collected <01:36:41.186>people <01:36:41.419>who <01:36:41.653>could <01:36:41.886>do <01:36:42.119>this.

1356
01:36:43.290 --> 01:36:46.740
<01:36:43.290>Well, <01:36:43.406>of <01:36:43.523>course, <01:36:43.640>yeah. <01:36:43.756>The, <01:36:43.873>the <01:36:43.990>experience <01:36:44.106>of <01:36:44.223>each <01:36:44.340>teammate <01:36:44.456>is <01:36:44.573>crucial <01:36:44.690>for,

1357
01:36:47.760 --> 01:36:51.100
<01:36:47.760>for <01:36:47.960>operations <01:36:48.160>like <01:36:48.360>this <01:36:48.560>of <01:36:48.760>course. <01:36:48.960>Um, <01:36:49.160>yeah,

1358
01:36:51.100 --> 01:36:55.700
<01:36:51.100>thanks <01:36:51.255>for <01:36:51.411>also <01:36:51.566>clarifying <01:36:51.722>this <01:36:51.877>and <01:36:52.033>maybe <01:36:52.188>another <01:36:52.344>question <01:36:52.500>for

1359
01:36:55.800 --> 01:36:58.380
<01:36:55.800>people, <01:36:56.033>uh, <01:36:56.266>that <01:36:56.500>are <01:36:56.733>interested <01:36:56.966>in <01:36:57.200>joining.

1360
01:36:59.080 --> 01:37:03.460
<01:36:59.080>How <01:36:59.235>is <01:36:59.391>performance <01:36:59.546>measured <01:36:59.702>and <01:36:59.857>evaluated <01:37:00.013>within <01:37:00.168>the <01:37:00.324>tech <01:37:00.480>team?

1361
01:37:09.800 --> 01:37:13.430
<01:37:09.800>Shall <01:37:10.033>I, <01:37:10.266>um, <01:37:10.500>we <01:37:10.733>have <01:37:10.966>not, <01:37:11.200>uh,

1362
01:37:14.850 --> 01:37:17.510
<01:37:14.850>may, <01:37:14.977>maybe <01:37:15.104>it's <01:37:15.231>best <01:37:15.359>to <01:37:15.486>tell <01:37:15.613>you <01:37:15.740>how <01:37:15.868>it's <01:37:15.995>not <01:37:16.122>measured. <01:37:16.250>We,

1363
01:37:17.530 --> 01:37:22.150
<01:37:17.530>we <01:37:17.637>do <01:37:17.745>not <01:37:17.853>measure <01:37:17.960>lines <01:37:18.068>of <01:37:18.176>code, <01:37:18.283>we <01:37:18.391>do <01:37:18.499>not <01:37:18.606>have <01:37:18.714>individual <01:37:18.822>metrics, <01:37:18.930>uh,

1364
01:37:23.040 --> 01:37:27.150
<01:37:23.040>which <01:37:23.156>are <01:37:23.273>pulled <01:37:23.390>from <01:37:23.506>fin <01:37:23.623>air, <01:37:23.740>which <01:37:23.856>you <01:37:23.973>have <01:37:24.090>to <01:37:24.206>fulfill. <01:37:24.323>It's, <01:37:24.440>uh,

1365
01:37:27.510 --> 01:37:28.950
<01:37:27.510>conversation <01:37:27.942>in <01:37:28.374>the <01:37:28.806>team.

1366
01:37:29.170 --> 01:37:33.310
<01:37:29.170>And <01:37:29.520>we <01:37:29.870>have <01:37:30.220>a <01:37:30.570>quarterly

1367
01:37:34.140 --> 01:37:34.790
<01:37:34.139>talk <01:37:34.725>with,

1368
01:37:34.790 --> 01:37:38.990
<01:37:34.790>with <01:37:34.897>our <01:37:35.005>line <01:37:35.113>manager <01:37:35.220>who <01:37:35.328>is <01:37:35.436>not <01:37:35.543>actually <01:37:35.651>involved <01:37:35.759>in <01:37:35.866>the <01:37:35.974>product <01:37:36.082>development <01:37:36.190>at

1369
01:37:38.990 --> 01:37:39.823
all.

1370
01:37:39.930 --> 01:37:44.580
<01:37:39.930>It's <01:37:40.130>just <01:37:40.330>a <01:37:40.530>line <01:37:40.730>manager <01:37:40.930>and <01:37:41.130>he <01:37:41.330>gets

1371
01:37:44.900 --> 01:37:46.380
<01:37:44.900>feedback <01:37:45.121>from <01:37:45.344>other <01:37:45.566>people <01:37:45.788>on <01:37:46.010>the <01:37:46.232>team

1372
01:37:48.150 --> 01:37:50.890
<01:37:48.150>on <01:37:48.349>how <01:37:48.549>they <01:37:48.750>view <01:37:48.950>your <01:37:49.150>work. <01:37:49.349>And, <01:37:49.549>uh,

1373
01:37:50.950 --> 01:37:55.720
<01:37:50.950>it <01:37:51.043>gets <01:37:51.136>feedback <01:37:51.230>from <01:37:51.323>you <01:37:51.416>how <01:37:51.510>you <01:37:51.603>view <01:37:51.696>the <01:37:51.790>work <01:37:51.883>of <01:37:51.976>others <01:37:52.070>and <01:37:52.163>how <01:37:52.256>well <01:37:52.349>it

1374
01:37:55.720 --> 01:37:57.880
<01:37:55.719>works <01:37:56.186>when <01:37:56.653>put <01:37:57.119>together.

1375
01:37:59.270 --> 01:38:04.250
<01:37:59.270>So <01:37:59.377>there <01:37:59.485>are <01:37:59.593>no <01:37:59.700>individual <01:37:59.808>targets <01:37:59.916>you <01:38:00.023>have <01:38:00.131>to, <01:38:00.239>uh, <01:38:00.346>fulfill <01:38:00.454>who <01:38:00.562>are <01:38:00.670>who,

1376
01:38:04.460 --> 01:38:08.770
<01:38:04.460>which <01:38:04.567>will <01:38:04.675>always <01:38:04.783>be <01:38:04.890>artificial. <01:38:04.998>We, <01:38:05.106>we <01:38:05.213>had <01:38:05.321>already <01:38:05.429>tried <01:38:05.536>this <01:38:05.644>in <01:38:05.752>the <01:38:05.860>past,

1377
01:38:09.270 --> 01:38:12.290
<01:38:09.270>but <01:38:09.410>we <01:38:09.550>have <01:38:09.690>given <01:38:09.830>up <01:38:09.970>on <01:38:10.110>it <01:38:10.250>because <01:38:10.390>it <01:38:10.530>doesn't <01:38:10.670>work.

1378
01:38:12.880 --> 01:38:17.410
<01:38:12.880>Yeah, <01:38:13.055>for, <01:38:13.230>for <01:38:13.405>the <01:38:13.580>better. <01:38:13.755>Alright, <01:38:13.930>thanks <01:38:14.105>for <01:38:14.280>that.

1379
01:38:17.870 --> 01:38:19.770
<01:38:17.870>Um, <01:38:18.103>another <01:38:18.336>question <01:38:18.570>to <01:38:18.803>all <01:38:19.036>of <01:38:19.269>you.

1380
01:38:20.160 --> 01:38:24.450
<01:38:20.160>What <01:38:20.360>opportunities <01:38:20.559>for <01:38:20.760>professional <01:38:20.960>development <01:38:21.160>and <01:38:21.360>training <01:38:21.559>are,

1381
01:38:24.590 --> 01:38:27.490
<01:38:24.590>are <01:38:24.823>available <01:38:25.056>for <01:38:25.290>employees <01:38:25.523>at <01:38:25.756>your <01:38:25.990>company?

1382
01:38:30.810 --> 01:38:35.210
<01:38:30.809>Hmm. <01:38:30.965>Um, <01:38:31.121>I, <01:38:31.276>I <01:38:31.432>can, <01:38:31.587>I <01:38:31.743>can <01:38:31.898>begin, <01:38:32.054>um, <01:38:32.209>to,

1383
01:38:35.230 --> 01:38:37.010
<01:38:35.230>to <01:38:35.463>answer <01:38:35.696>this <01:38:35.929>question, <01:38:36.163>I <01:38:36.396>think, <01:38:36.629>uh,

1384
01:38:37.010 --> 01:38:41.410
<01:38:37.010>professional <01:38:37.137>development <01:38:37.264>and <01:38:37.391>trainings <01:38:37.519>are <01:38:37.646>very <01:38:37.773>important <01:38:37.900>for <01:38:38.028>us. <01:38:38.155>Uh, <01:38:38.282>so, <01:38:38.410>um,

1385
01:38:41.710 --> 01:38:46.170
<01:38:41.710>we, <01:38:41.826>we <01:38:41.943>give, <01:38:42.060>um, <01:38:42.176>I <01:38:42.293>can, <01:38:42.410>I <01:38:42.526>can <01:38:42.643>say <01:38:42.760>each <01:38:42.876>possible, <01:38:42.993>um, <01:38:43.110>uh,

1386
01:38:46.440 --> 01:38:48.570
<01:38:46.440>possibility, <01:38:47.140>possibility <01:38:47.840>to,

1387
01:38:48.710 --> 01:38:52.090
<01:38:48.710>to <01:38:48.910>people <01:38:49.110>who <01:38:49.310>want <01:38:49.510>to <01:38:49.710>develop <01:38:49.910>and, <01:38:50.110>um,

1388
01:38:52.090 --> 01:38:57.090
<01:38:52.090>who <01:38:52.245>want <01:38:52.401>to <01:38:52.556>develop <01:38:52.712>technical <01:38:52.867>or <01:38:53.023>personal <01:38:53.178>skills. <01:38:53.334>And, <01:38:53.490>um,

1389
01:38:59.010 --> 01:39:01.090
<01:38:59.010>I <01:38:59.210>think <01:38:59.410>we <01:38:59.610>say <01:38:59.810>in <01:39:00.010>the <01:39:00.210>average, <01:39:00.410>um,

1390
01:39:02.310 --> 01:39:06.850
<01:39:02.309>per <01:39:02.437>year <01:39:02.564>there <01:39:02.691>are <01:39:02.819>seven <01:39:02.946>days <01:39:03.073>for <01:39:03.200>professional <01:39:03.328>trainings <01:39:03.455>or <01:39:03.582>for <01:39:03.709>professional

1391
01:39:06.850 --> 01:39:11.730
<01:39:06.850>developments. <01:39:07.005>The <01:39:07.161>average, <01:39:07.316>maybe <01:39:07.472>there <01:39:07.627>are <01:39:07.783>people <01:39:07.938>who <01:39:08.094>have <01:39:08.250>10,

1392
01:39:11.950 --> 01:39:16.930
<01:39:11.950>10 <01:39:12.037>days <01:39:12.125>a <01:39:12.212>year <01:39:12.300>or <01:39:12.387>have <01:39:12.474>only <01:39:12.562>three <01:39:12.650>days, <01:39:12.737>but <01:39:12.825>the <01:39:12.912>average <01:39:13.000>is <01:39:13.087>seven <01:39:13.175>days <01:39:13.262>a <01:39:13.349>year.

1393
01:39:18.900 --> 01:39:22.170
<01:39:18.900>Maybe <01:39:19.040>it's <01:39:19.179>the <01:39:19.320>best <01:39:19.460>you <01:39:19.599>can <01:39:19.740>agree <01:39:19.879>to <01:39:20.019>this <01:39:20.160>because <01:39:20.299>you,

1394
01:39:22.190 --> 01:39:24.130
<01:39:22.190>you <01:39:22.390>have <01:39:22.590>the <01:39:22.790>experience <01:39:22.990>in <01:39:23.190>the <01:39:23.390>ITT <01:39:23.590>department.

1395
01:39:24.950 --> 01:39:29.650
<01:39:24.950>Yes. <01:39:25.057>Uh, <01:39:25.165>it <01:39:25.273>is, <01:39:25.380>it <01:39:25.488>is <01:39:25.596>used <01:39:25.703>to, <01:39:25.811>so <01:39:25.919>you, <01:39:26.026>you <01:39:26.134>are <01:39:26.242>not, <01:39:26.349>uh,

1396
01:39:30.030 --> 01:39:33.050
<01:39:30.030>looked <01:39:30.170>at <01:39:30.310>as <01:39:30.450>scans <01:39:30.590>if <01:39:30.730>you <01:39:30.870>actually <01:39:31.010>use <01:39:31.150>your <01:39:31.290>learning <01:39:31.430>budget.

1397
01:39:33.750 --> 01:39:36.570
<01:39:33.750>So <01:39:34.030>it's <01:39:34.310>encouraged <01:39:34.590>and <01:39:34.870>I, <01:39:35.150>um,

1398
01:39:38.180 --> 01:39:40.900
<01:39:38.180>I <01:39:38.320>would <01:39:38.460>think <01:39:38.600>it <01:39:38.740>very <01:39:38.880>strange <01:39:39.020>if <01:39:39.160>a <01:39:39.300>new <01:39:39.440>candidate, <01:39:39.580>uh,

1399
01:39:40.960 --> 01:39:42.300
<01:39:40.960>wasn't <01:39:41.362>interested <01:39:41.764>in <01:39:42.166>learning.

1400
01:39:47.010 --> 01:39:51.750
<01:39:47.010>We <01:39:47.185>also <01:39:47.360>have, <01:39:47.535>uh, <01:39:47.710>intern, <01:39:47.885>um, <01:39:48.060>catalog <01:39:48.235>for <01:39:48.410>e-learning,

1401
01:39:51.960 --> 01:39:56.750
<01:39:51.960>which <01:39:52.115>they <01:39:52.271>offer <01:39:52.426>for <01:39:52.582>free, <01:39:52.737>for <01:39:52.893>example, <01:39:53.048>many, <01:39:53.204>um, <01:39:53.360>um,

1402
01:39:57.480 --> 01:40:02.270
<01:39:57.480>tasks <01:39:57.620>to <01:39:57.759>develop <01:39:57.900>as <01:39:58.040>much <01:39:58.179>as <01:39:58.320>in <01:39:58.459>the <01:39:58.599>technical, <01:39:58.740>uh, <01:39:58.879>uh,

1403
01:40:02.700 --> 01:40:06.430
<01:40:02.700>area <01:40:02.816>as <01:40:02.933>in <01:40:03.050>the <01:40:03.166>soft <01:40:03.283>skills <01:40:03.400>era <01:40:03.516>as <01:40:03.633>well. <01:40:03.750>Just <01:40:03.866>to <01:40:03.983>add <01:40:04.099>that.

1404
01:40:07.410 --> 01:40:09.510
<01:40:07.410>That's <01:40:07.565>awesome. <01:40:07.721>Yeah, <01:40:07.876>that's <01:40:08.032>a, <01:40:08.187>that's <01:40:08.343>a <01:40:08.498>very <01:40:08.654>good <01:40:08.809>point.

1405
01:40:09.510 --> 01:40:12.750
<01:40:09.510>Thank <01:40:09.665>you <01:40:09.821>so <01:40:09.976>much <01:40:10.132>for <01:40:10.287>adding <01:40:10.443>that <01:40:10.598>Carla <01:40:10.754>and <01:40:10.910>um,

1406
01:40:14.450 --> 01:40:16.910
<01:40:14.450>to <01:40:14.625>you <01:40:14.800>Sebastian, <01:40:14.974>we <01:40:15.150>got <01:40:15.325>some <01:40:15.500>more <01:40:15.675>tech <01:40:15.849>questions.

1407
01:40:17.490 --> 01:40:21.470
<01:40:17.490>People <01:40:17.630>were <01:40:17.769>very <01:40:17.910>intri <01:40:18.050>intrigued <01:40:18.190>in <01:40:18.330>your <01:40:18.469>migration <01:40:18.610>process <01:40:18.750>because, <01:40:18.889>um,

1408
01:40:21.700 --> 01:40:26.270
<01:40:21.700>also <01:40:21.807>the <01:40:21.915>question <01:40:22.023>came <01:40:22.130>up <01:40:22.238>why <01:40:22.346>AEP <01:40:22.453>for <01:40:22.561>old <01:40:22.669>P <01:40:22.776>S <01:40:22.884>P <01:40:22.992>be <01:40:23.099>removed?

1409
01:40:26.890 --> 01:40:28.710
<01:40:26.889>Can <01:40:27.240>it <01:40:27.589>be <01:40:27.940>archived <01:40:28.289>instead?

1410
01:40:30.970 --> 01:40:33.110
<01:40:30.969>Um, <01:40:31.203>that's <01:40:31.436>what <01:40:31.669>version <01:40:31.903>control <01:40:32.136>is <01:40:32.369>for.

1411
01:40:34.430 --> 01:40:38.190
<01:40:34.430>I <01:40:34.530>would <01:40:34.630>say <01:40:34.730>we <01:40:34.830>delete <01:40:34.930>it <01:40:35.030>from <01:40:35.130>code, <01:40:35.230>of <01:40:35.330>course <01:40:35.430>we <01:40:35.530>use <01:40:35.630>version <01:40:35.730>control. <01:40:35.830>Uh,

1412
01:40:38.270 --> 01:40:43.230
<01:40:38.270>I <01:40:38.377>don't <01:40:38.485>think <01:40:38.593>in <01:40:38.700>this <01:40:38.808>day <01:40:38.916>and <01:40:39.023>age, <01:40:39.131>uh, <01:40:39.239>still <01:40:39.346>people <01:40:39.454>not <01:40:39.562>using <01:40:39.670>it,

1413
01:40:43.330 --> 01:40:45.630
<01:40:43.330>so <01:40:43.563>it <01:40:43.796>will <01:40:44.030>not <01:40:44.263>be <01:40:44.496>gone <01:40:44.730>forever.

1414
01:40:46.050 --> 01:40:49.430
<01:40:46.050>If <01:40:46.177>we <01:40:46.304>ever <01:40:46.431>need <01:40:46.559>to <01:40:46.686>integrate <01:40:46.813>with <01:40:46.940>this <01:40:47.068>payment <01:40:47.195>service <01:40:47.322>provider, <01:40:47.450>again,

1415
01:40:49.490 --> 01:40:50.910
<01:40:49.490>we <01:40:49.745>could <01:40:50.001>pull <01:40:50.256>out <01:40:50.512>the <01:40:50.768>code,

1416
01:40:51.970 --> 01:40:56.560
<01:40:51.969>but <01:40:52.169>I <01:40:52.369>think <01:40:52.570>it <01:40:52.769>is <01:40:52.969>extremely <01:40:53.169>unlikely <01:40:53.369>that

1417
01:40:56.650 --> 01:40:59.280
<01:40:56.650>their <01:40:56.790>a <01:40:56.929>p <01:40:57.070>I <01:40:57.210>will <01:40:57.349>not <01:40:57.490>have <01:40:57.629>evolved <01:40:57.769>in <01:40:57.910>the <01:40:58.049>meantime.

1418
01:41:00.620 --> 01:41:04.880
<01:41:00.620>So <01:41:00.775>it, <01:41:00.931>uh, <01:41:01.086>probably <01:41:01.242>would <01:41:01.397>not <01:41:01.553>be <01:41:01.708>of <01:41:01.864>any <01:41:02.019>use.

1419
01:41:05.710 --> 01:41:06.140
Okay.

1420
01:41:06.140 --> 01:41:09.200
<01:41:06.139>But <01:41:06.267>we <01:41:06.394>can <01:41:06.521>get <01:41:06.649>back <01:41:06.776>to <01:41:06.903>the <01:41:07.030>old <01:41:07.158>version. <01:41:07.285>Of <01:41:07.412>course, <01:41:07.539>yes.

1421
01:41:10.350 --> 01:41:14.360
<01:41:10.350>Alright, <01:41:10.583>thanks <01:41:10.816>for <01:41:11.050>clarifying <01:41:11.283>that. <01:41:11.516>And <01:41:11.750>um,

1422
01:41:16.070 --> 01:41:16.903
<01:41:16.070>next <01:41:16.819>question.

1423
01:41:19.100 --> 01:41:21.160
<01:41:19.100>During <01:41:19.566>this <01:41:20.033>migration <01:41:20.500>process,

1424
01:41:21.590 --> 01:41:26.000
<01:41:21.590>were <01:41:21.717>there <01:41:21.844>customers <01:41:21.971>complaining <01:41:22.099>about <01:41:22.226>the <01:41:22.353>migration <01:41:22.480>or <01:41:22.608>were <01:41:22.735>there <01:41:22.862>bothered <01:41:22.990>in

1425
01:41:26.000 --> 01:41:26.833
<01:41:26.000>any <01:41:26.374>other <01:41:26.749>way?

1426
01:41:27.600 --> 01:41:28.433
I,

1427
01:41:32.510 --> 01:41:35.840
<01:41:32.510>Well, <01:41:32.743>there, <01:41:32.976>there <01:41:33.210>were <01:41:33.443>some <01:41:33.676>instances, <01:41:33.910>uh,

1428
01:41:35.840 --> 01:41:40.320
<01:41:35.840>where <01:41:35.980>customer <01:41:36.120>support <01:41:36.260>was <01:41:36.400>called <01:41:36.540>because <01:41:36.680>customers <01:41:36.820>did <01:41:36.960>not <01:41:37.100>understand <01:41:37.240>certain

1429
01:41:40.340 --> 01:41:43.600
<01:41:40.340>things. <01:41:40.573>For <01:41:40.806>example, <01:41:41.040>they <01:41:41.273>were <01:41:41.506>confused, <01:41:41.740>uh,

1430
01:41:43.660 --> 01:41:46.440
<01:41:43.660>by <01:41:43.893>the <01:41:44.126>C <01:41:44.360>P <01:41:44.593>A <01:41:44.826>R, <01:41:45.059>uh,

1431
01:41:46.440 --> 01:41:49.680
<01:41:46.440>mandate <01:41:46.595>grunting <01:41:46.751>page <01:41:46.906>because <01:41:47.062>of <01:41:47.217>the <01:41:47.373>lack <01:41:47.528>of <01:41:47.684>visual <01:41:47.840>feedback.

1432
01:41:50.290 --> 01:41:52.520
<01:41:50.290>There <01:41:50.756>were <01:41:51.223>certainly, <01:41:51.690>um,

1433
01:41:54.030 --> 01:41:56.560
<01:41:54.030>some <01:41:54.310>customers <01:41:54.590>affected <01:41:54.870>in <01:41:55.150>this <01:41:55.430>way.

1434
01:41:57.940 --> 01:42:00.960
<01:41:57.940>We <01:41:58.080>did <01:41:58.220>not <01:41:58.360>receive <01:41:58.500>any <01:41:58.640>signals <01:41:58.780>from <01:41:58.920>customer <01:41:59.060>service <01:41:59.200>that, <01:41:59.340>uh,

1435
01:42:01.160 --> 01:42:05.160
<01:42:01.160>customers <01:42:01.315>were <01:42:01.471>yelling <01:42:01.626>at <01:42:01.782>them <01:42:01.937>or <01:42:02.093>something <01:42:02.248>like <01:42:02.404>that. <01:42:02.559>Um,

1436
01:42:05.960 --> 01:42:07.400
<01:42:05.960>I <01:42:06.608>think <01:42:07.255>the,

1437
01:42:10.120 --> 01:42:13.600
<01:42:10.120>I <01:42:10.236>also <01:42:10.353>did <01:42:10.470>not <01:42:10.586>get <01:42:10.703>feedback <01:42:10.820>from <01:42:10.936>the <01:42:11.053>app <01:42:11.170>teams <01:42:11.286>that, <01:42:11.403>uh, <01:42:11.519>uh,

1438
01:42:14.390 --> 01:42:16.400
<01:42:14.389>reviews <01:42:14.623>in <01:42:14.856>the <01:42:15.089>app <01:42:15.323>stores <01:42:15.556>have, <01:42:15.789>uh,

1439
01:42:16.990 --> 01:42:19.400
<01:42:16.990>dropped <01:42:17.190>to <01:42:17.389>abysmal <01:42:17.590>levels <01:42:17.790>or <01:42:17.990>something <01:42:18.190>like <01:42:18.389>this.

1440
01:42:21.210 --> 01:42:25.270
<01:42:21.210>And <01:42:21.337>no <01:42:21.464>feedback <01:42:21.591>is <01:42:21.719>often <01:42:21.846>the <01:42:21.973>best <01:42:22.100>feedback <01:42:22.228>you <01:42:22.355>can <01:42:22.482>get <01:42:22.610>because

1441
01:42:25.650 --> 01:42:29.910
<01:42:25.650>As <01:42:25.766>well, <01:42:25.883>uh, <01:42:26.000>there, <01:42:26.116>there <01:42:26.233>was <01:42:26.349>some <01:42:26.466>feedback <01:42:26.583>from <01:42:26.700>customer <01:42:26.816>service, <01:42:26.933>but, <01:42:27.049>uh,

1442
01:42:30.130 --> 01:42:30.910
<01:42:30.130>of <01:42:30.481>course, <01:42:30.832>uh,

1443
01:42:30.910 --> 01:42:35.710
<01:42:30.910>it <01:42:31.026>is <01:42:31.143>the <01:42:31.260>function <01:42:31.376>of <01:42:31.493>customer <01:42:31.610>service <01:42:31.726>to <01:42:31.843>handle <01:42:31.960>the <01:42:32.076>easy <01:42:32.193>issues <01:42:32.309>themselves.

1444
01:42:35.850 --> 01:42:40.270
<01:42:35.850>So <01:42:35.950>of <01:42:36.050>course <01:42:36.150>there <01:42:36.250>was <01:42:36.350>nothing <01:42:36.450>critical <01:42:36.550>really <01:42:36.650>that <01:42:36.750>got <01:42:36.850>back <01:42:36.950>to <01:42:37.050>us <01:42:37.150>except <01:42:37.250>for

1445
01:42:40.270 --> 01:42:42.550
<01:42:40.270>this <01:42:40.470>confusion <01:42:40.670>because <01:42:40.870>of <01:42:41.070>lack <01:42:41.270>of <01:42:41.470>visual <01:42:41.670>feedback.

1446
01:42:45.330 --> 01:42:50.070
<01:42:45.330>All <01:42:45.470>right. <01:42:45.610>Thanks <01:42:45.750>for <01:42:45.890>this, <01:42:46.030>this <01:42:46.170>answers <01:42:46.309>as <01:42:46.450>well. <01:42:46.590>Then, <01:42:46.730>um,

1447
01:42:51.460 --> 01:42:53.470
<01:42:51.460>also <01:42:51.740>during <01:42:52.020>this <01:42:52.300>whole <01:42:52.580>process, <01:42:52.860>uh,

1448
01:42:53.540 --> 01:42:57.190
<01:42:53.540>what <01:42:53.715>were <01:42:53.890>your <01:42:54.065>key <01:42:54.240>learnings <01:42:54.415>from <01:42:54.590>all <01:42:54.765>this <01:42:54.940>migration?

1449
01:42:57.330 --> 01:43:00.430
<01:42:57.330>And <01:42:57.563>maybe <01:42:57.796>also <01:42:58.030>as <01:42:58.263>a <01:42:58.496>next <01:42:58.730>question,

1450
01:43:00.430 --> 01:43:05.070
<01:43:00.430>what <01:43:00.546>would <01:43:00.663>you <01:43:00.780>change <01:43:00.896>next <01:43:01.013>time <01:43:01.130>when <01:43:01.246>you're <01:43:01.363>doing <01:43:01.480>such <01:43:01.596>a <01:43:01.713>huge <01:43:01.830>process?

1451
01:43:07.860 --> 01:43:08.170
Well,

1452
01:43:08.170 --> 01:43:13.070
<01:43:08.170>the <01:43:08.286>key <01:43:08.403>key <01:43:08.520>learnings <01:43:08.636>are <01:43:08.753>what <01:43:08.870>I <01:43:08.986>share <01:43:09.103>already <01:43:09.220>shared <01:43:09.336>with <01:43:09.453>you <01:43:09.570>the

1453
01:43:13.250 --> 01:43:17.630
<01:43:13.250>before <01:43:13.366>you <01:43:13.483>need <01:43:13.600>to <01:43:13.716>know, <01:43:13.833>um, <01:43:13.950>the <01:43:14.066>context <01:43:14.183>your <01:43:14.300>system <01:43:14.416>is <01:43:14.533>operating <01:43:14.650>in.

1454
01:43:18.370 --> 01:43:22.670
<01:43:18.370>We <01:43:18.470>would <01:43:18.570>not <01:43:18.670>have <01:43:18.769>been <01:43:18.870>able <01:43:18.970>to <01:43:19.070>do <01:43:19.170>this <01:43:19.269>migration <01:43:19.370>without <01:43:19.470>an <01:43:19.570>understanding <01:43:19.670>of <01:43:19.769>how

1455
01:43:22.730 --> 01:43:27.310
<01:43:22.730>our <01:43:22.885>services <01:43:23.041>were <01:43:23.196>using <01:43:23.352>the <01:43:23.507>payment <01:43:23.663>component <01:43:23.818>of <01:43:23.974>what, <01:43:24.129>um,

1456
01:43:28.810 --> 01:43:33.690
<01:43:28.809>C <01:43:28.917>P <01:43:29.025>A <01:43:29.133>R <01:43:29.240>mandates <01:43:29.348>mean <01:43:29.456>legally <01:43:29.563>and <01:43:29.671>how <01:43:29.779>important <01:43:29.886>they <01:43:29.994>are <01:43:30.102>in <01:43:30.209>the

1457
01:43:33.690 --> 01:43:34.523
process.

1458
01:43:35.630 --> 01:43:40.170
<01:43:35.630>And <01:43:35.770>moving <01:43:35.910>in <01:43:36.050>small <01:43:36.190>steps <01:43:36.330>and <01:43:36.470>gathering <01:43:36.610>feedback <01:43:36.750>and <01:43:36.890>reacting <01:43:37.030>to

1459
01:43:40.490 --> 01:43:44.060
<01:43:40.490>it <01:43:40.769>is <01:43:41.050>still <01:43:41.330>crucial <01:43:41.610>with <01:43:41.889>these,

1460
01:43:44.060 --> 01:43:48.660
<01:43:44.059>these <01:43:44.176>are <01:43:44.293>the <01:43:44.410>main <01:43:44.526>points <01:43:44.643>and <01:43:44.759>testing <01:43:44.876>with <01:43:44.993>payment <01:43:45.110>service <01:43:45.226>providers <01:43:45.343>is <01:43:45.459>hard,

1461
01:43:49.440 --> 01:43:52.520
<01:43:49.440>so <01:43:49.790>you <01:43:50.140>cannot, <01:43:50.490>while <01:43:50.840>you

1462
01:43:54.140 --> 01:43:58.840
<01:43:54.139>may <01:43:54.267>feel <01:43:54.394>that <01:43:54.521>you <01:43:54.649>need <01:43:54.776>to <01:43:54.903>test <01:43:55.030>everything <01:43:55.158>to <01:43:55.285>exhaustion <01:43:55.412>before <01:43:55.539>taking

1463
01:43:58.980 --> 01:44:03.600
<01:43:58.980>on <01:43:59.107>such <01:43:59.234>a <01:43:59.361>project, <01:43:59.489>it <01:43:59.616>simply <01:43:59.743>will <01:43:59.870>not <01:43:59.998>work. <01:44:00.125>We <01:44:00.252>did <01:44:00.379>test,

1464
01:44:04.060 --> 01:44:08.000
<01:44:04.059>we <01:44:04.215>did <01:44:04.371>test, <01:44:04.526>um, <01:44:04.682>payment <01:44:04.837>with <01:44:04.993>the <01:44:05.148>bike <01:44:05.304>sharing <01:44:05.459>service

1465
01:44:09.760 --> 01:44:14.740
<01:44:09.760>and <01:44:09.867>then <01:44:09.975>something <01:44:10.083>changed <01:44:10.190>out <01:44:10.298>of <01:44:10.406>our <01:44:10.513>control <01:44:10.621>and <01:44:10.729>it <01:44:10.836>did <01:44:10.944>not <01:44:11.052>work <01:44:11.160>when

1466
01:44:14.740 --> 01:44:16.340
<01:44:14.740>we <01:44:15.206>started <01:44:15.673>in <01:44:16.139>midnight.

1467
01:44:16.960 --> 01:44:21.820
<01:44:16.960>So <01:44:17.135>you <01:44:17.310>have <01:44:17.485>to <01:44:17.660>be <01:44:17.835>in <01:44:18.010>close <01:44:18.185>contact <01:44:18.360>with

1468
01:44:21.840 --> 01:44:22.780
<01:44:21.840>all <01:44:22.263>parties <01:44:22.686>involved,

1469
01:44:23.190 --> 01:44:28.100
<01:44:23.190>which <01:44:23.283>meant <01:44:23.376>we <01:44:23.470>could <01:44:23.563>call <01:44:23.656>noval <01:44:23.750>net <01:44:23.843>at <01:44:23.936>any <01:44:24.030>time <01:44:24.123>and <01:44:24.216>they <01:44:24.310>were <01:44:24.403>very <01:44:24.496>reactive <01:44:24.590>and

1470
01:44:28.100 --> 01:44:31.620
<01:44:28.100>this <01:44:28.240>is <01:44:28.380>what <01:44:28.520>made <01:44:28.660>it <01:44:28.800>work, <01:44:28.940>basically <01:44:29.080>not <01:44:29.220>testing <01:44:29.360>upfront. <01:44:29.500>We,

1471
01:44:32.360 --> 01:44:35.380
<01:44:32.360>we <01:44:32.487>would've <01:44:32.614>wished <01:44:32.741>for <01:44:32.869>more <01:44:32.996>time <01:44:33.123>upfront. <01:44:33.250>We <01:44:33.378>planned <01:44:33.505>with <01:44:33.632>five <01:44:33.760>months,

1472
01:44:35.440 --> 01:44:40.070
<01:44:35.440>but <01:44:35.640>got <01:44:35.840>three <01:44:36.040>and <01:44:36.240>a <01:44:36.440>half, <01:44:36.640>but <01:44:36.840>I've,

1473
01:44:40.730 --> 01:44:44.990
<01:44:40.730>it <01:44:40.885>testing <01:44:41.041>more <01:44:41.196>would <01:44:41.352>not <01:44:41.507>have <01:44:41.663>prevented <01:44:41.818>this <01:44:41.974>particular <01:44:42.129>issue.

1474
01:44:46.170 --> 01:44:47.070
<01:44:46.170>I'm <01:44:46.372>very <01:44:46.575>sure <01:44:46.777>of <01:44:46.980>this.

1475
01:44:48.330 --> 01:44:52.510
<01:44:48.330>So <01:44:48.417>there <01:44:48.505>will <01:44:48.592>still <01:44:48.680>be <01:44:48.767>issues <01:44:48.855>cropping <01:44:48.942>up <01:44:49.030>and <01:44:49.117>you <01:44:49.205>need <01:44:49.292>to <01:44:49.380>be <01:44:49.467>able <01:44:49.555>to <01:44:49.642>react <01:44:49.730>to

1476
01:44:52.510 --> 01:44:56.470
<01:44:52.510>the <01:44:52.790>what, <01:44:53.070>uh, <01:44:53.350>would <01:44:53.630>change? <01:44:53.910>Well,

1477
01:44:56.510 --> 01:45:00.870
<01:44:56.510>I <01:44:56.665>would <01:44:56.821>give <01:44:56.976>us <01:44:57.132>more <01:44:57.287>time <01:44:57.443>actually <01:44:57.598>because <01:44:57.754>it <01:44:57.910>was,

1478
01:45:03.130 --> 01:45:07.020
<01:45:03.130>Well, <01:45:03.270>I <01:45:03.410>wouldn't <01:45:03.550>say <01:45:03.690>stressful, <01:45:03.830>but <01:45:03.970>it <01:45:04.110>was <01:45:04.250>an <01:45:04.390>intense <01:45:04.530>time.

1479
01:45:07.440 --> 01:45:10.260
<01:45:07.440>We <01:45:07.640>did <01:45:07.840>actually <01:45:08.040>all <01:45:08.240>get <01:45:08.440>our <01:45:08.640>Christmas <01:45:08.840>holidays.

1480
01:45:10.260 --> 01:45:14.580
<01:45:10.260>Nobody <01:45:10.400>had <01:45:10.540>to <01:45:10.680>work <01:45:10.820>over <01:45:10.960>the <01:45:11.100>holidays <01:45:11.240>over <01:45:11.380>the <01:45:11.520>weekends, <01:45:11.660>uh,

1481
01:45:15.280 --> 01:45:19.140
<01:45:15.280>during <01:45:15.630>the <01:45:15.980>nights. <01:45:16.330>But, <01:45:16.680>um,

1482
01:45:19.300 --> 01:45:24.180
<01:45:19.300>a <01:45:19.416>little <01:45:19.533>bit <01:45:19.650>more <01:45:19.766>time <01:45:19.883>would've <01:45:20.000>been <01:45:20.116>good <01:45:20.233>as <01:45:20.350>to <01:45:20.466>the <01:45:20.583>decisions <01:45:20.700>we

1483
01:45:24.180 --> 01:45:27.420
<01:45:24.180>made <01:45:24.335>and <01:45:24.491>which <01:45:24.646>I <01:45:24.802>outlined <01:45:24.957>in <01:45:25.113>our, <01:45:25.268>in <01:45:25.424>my <01:45:25.580>presentation,

1484
01:45:27.780 --> 01:45:31.660
<01:45:27.780>I <01:45:27.935>don't <01:45:28.091>think <01:45:28.246>we <01:45:28.402>would <01:45:28.557>change <01:45:28.713>any <01:45:28.868>of <01:45:29.024>them. <01:45:29.180>Maybe,

1485
01:45:33.200 --> 01:45:36.500
<01:45:33.200>um, <01:45:33.433>the <01:45:33.666>bit <01:45:33.900>about <01:45:34.133>visual <01:45:34.366>feedback, <01:45:34.599>um,

1486
01:45:37.050 --> 01:45:39.740
<01:45:37.050>with <01:45:37.205>a <01:45:37.361>bit <01:45:37.516>more <01:45:37.672>thinking <01:45:37.827>time. <01:45:37.983>We <01:45:38.138>could <01:45:38.294>have, <01:45:38.450>uh,

1487
01:45:40.260 --> 01:45:41.540
<01:45:40.260>included <01:45:40.490>this <01:45:40.720>right <01:45:40.951>at <01:45:41.181>the <01:45:41.412>beginning,

1488
01:45:42.640 --> 01:45:45.420
<01:45:42.639>but <01:45:42.815>we <01:45:42.990>were <01:45:43.164>able <01:45:43.339>to <01:45:43.514>deliver <01:45:43.690>it <01:45:43.865>later <01:45:44.039>on.

1489
01:45:45.480 --> 01:45:47.700
<01:45:45.480>So <01:45:45.830>not <01:45:46.179>much <01:45:46.530>harm <01:45:46.879>done.

1490
01:45:48.280 --> 01:45:52.660
<01:45:48.280>Mm-hmm. <01:45:48.455>But <01:45:48.630>yeah, <01:45:48.805>very <01:45:48.980>good <01:45:49.155>learnings <01:45:49.330>for <01:45:49.505>next <01:45:49.680>projects.

1491
01:45:53.080 --> 01:45:56.220
<01:45:53.080>And, <01:45:53.220>uh, <01:45:53.360>before <01:45:53.500>we <01:45:53.640>go <01:45:53.780>on <01:45:53.920>to <01:45:54.059>the <01:45:54.200>next <01:45:54.340>project, <01:45:54.480>um,

1492
01:45:56.520 --> 01:46:01.180
<01:45:56.520>we <01:45:56.695>also <01:45:56.870>got <01:45:57.045>some <01:45:57.220>more <01:45:57.395>recruiting <01:45:57.570>questions <01:45:57.745>for <01:45:57.920>Elizabeth

1493
01:46:01.400 --> 01:46:05.620
<01:46:01.400>and <01:46:01.575>Carla. <01:46:01.750>So <01:46:01.924>maybe <01:46:02.099>a <01:46:02.275>more <01:46:02.450>general <01:46:02.625>question <01:46:02.799>again,

1494
01:46:05.800 --> 01:46:10.460
<01:46:05.800>is <01:46:05.907>there <01:46:06.015>anything <01:46:06.123>specific <01:46:06.230>you <01:46:06.338>are <01:46:06.446>looking <01:46:06.553>for <01:46:06.661>in <01:46:06.769>a <01:46:06.876>candidate <01:46:06.984>applying <01:46:07.092>for <01:46:07.200>jobs

1495
01:46:11.200 --> 01:46:13.480
<01:46:11.200>at <01:46:11.480>your <01:46:11.760>company? <01:46:12.040>Are <01:46:12.320>there <01:46:12.599>some,

1496
01:46:13.550 --> 01:46:17.330
<01:46:13.550>some <01:46:13.750>key <01:46:13.950>factors <01:46:14.150>you <01:46:14.350>are <01:46:14.550>always <01:46:14.750>taking <01:46:14.950>consideration?

1497
01:46:19.870 --> 01:46:23.170
<01:46:19.870>Um, <01:46:20.025>I <01:46:20.181>think <01:46:20.336>of <01:46:20.492>course <01:46:20.647>we <01:46:20.803>are <01:46:20.958>looking <01:46:21.114>for, <01:46:21.269>for,

1498
01:46:23.390 --> 01:46:28.050
<01:46:23.389>for <01:46:23.565>technical <01:46:23.740>expertise <01:46:23.914>and, <01:46:24.089>and <01:46:24.264>we <01:46:24.440>are <01:46:24.615>also, <01:46:24.789>um,

1499
01:46:28.430 --> 01:46:32.770
<01:46:28.430>I'm <01:46:28.546>looking <01:46:28.663>if <01:46:28.780>the <01:46:28.896>candidate, <01:46:29.013>uh, <01:46:29.130>fits <01:46:29.246>to <01:46:29.363>our <01:46:29.480>company. <01:46:29.596>So <01:46:29.713>that's, <01:46:29.830>uh,

1500
01:46:32.790 --> 01:46:36.610
<01:46:32.790>that's <01:46:32.990>a <01:46:33.190>social, <01:46:33.390>social <01:46:33.590>skills <01:46:33.790>I <01:46:33.990>can <01:46:34.190>say.

1501
01:46:37.920 --> 01:46:39.650
<01:46:37.920>Kala, <01:46:38.200>what, <01:46:38.480>what <01:46:38.760>would <01:46:39.040>you <01:46:39.320>add?

1502
01:46:40.150 --> 01:46:44.650
<01:46:40.150>Yes, <01:46:40.305>yes, <01:46:40.461>each <01:46:40.616>vacancy, <01:46:40.772>it <01:46:40.927>depends <01:46:41.083>what <01:46:41.238>what <01:46:41.394>is, <01:46:41.549>uh,

1503
01:46:44.650 --> 01:46:49.130
<01:46:44.650>searching <01:46:44.805>specifically, <01:46:44.961>but, <01:46:45.116>uh, <01:46:45.272>mainly <01:46:45.427>we <01:46:45.583>expect <01:46:45.738>of <01:46:45.894>course <01:46:46.049>some,

1504
01:46:49.500 --> 01:46:49.970
uh,

1505
01:46:49.970 --> 01:46:54.760
<01:46:49.969>experience <01:46:50.110>and <01:46:50.249>sometimes <01:46:50.389>we <01:46:50.530>do <01:46:50.669>need <01:46:50.809>that <01:46:50.949>the <01:46:51.089>person <01:46:51.230>has <01:46:51.369>some

1506
01:46:54.760 --> 01:46:59.440
<01:46:54.760>degree <01:46:54.887>on <01:46:55.014>this <01:46:55.141>position, <01:46:55.269>but <01:46:55.396>sometimes <01:46:55.523>X <01:46:55.650>years <01:46:55.778>of <01:46:55.905>experience <01:46:56.032>is, <01:46:56.160>uh,

1507
01:46:59.630 --> 01:47:03.120
<01:46:59.630>also <01:46:59.863>apply, <01:47:00.096>but <01:47:00.330>really, <01:47:00.563>and <01:47:00.796>sometimes, <01:47:01.030>uh,

1508
01:47:03.340 --> 01:47:05.280
<01:47:03.340>we <01:47:03.620>need <01:47:03.900>also <01:47:04.180>someone <01:47:04.460>with, <01:47:04.740>uh,

1509
01:47:05.510 --> 01:47:10.000
<01:47:05.510>soft <01:47:05.650>skills <01:47:05.790>as <01:47:05.930>we <01:47:06.070>had <01:47:06.210>in <01:47:06.350>our <01:47:06.490>interview. <01:47:06.630>Uh, <01:47:06.770>questions, <01:47:06.910>uh,

1510
01:47:10.320 --> 01:47:14.360
<01:47:10.320>specifically <01:47:10.475>for <01:47:10.631>that, <01:47:10.786>uh, <01:47:10.942>yes <01:47:11.097>and <01:47:11.253>some <01:47:11.408>level <01:47:11.564>of, <01:47:11.719>uh,

1511
01:47:14.360 --> 01:47:18.720
<01:47:14.360>German <01:47:14.500>knowledge <01:47:14.640>is <01:47:14.780>also, <01:47:14.920>uh, <01:47:15.060>requires <01:47:15.200>to <01:47:15.340>by, <01:47:15.480>at <01:47:15.620>our <01:47:15.760>company,

1512
01:47:18.860 --> 01:47:20.160
<01:47:18.860>the <01:47:19.445>person <01:47:20.030>not,

1513
01:47:20.460 --> 01:47:24.120
<01:47:20.460>not <01:47:20.635>necessarily <01:47:20.810>needs <01:47:20.985>to <01:47:21.160>be <01:47:21.335>native <01:47:21.510>or <01:47:21.685>a <01:47:21.860>speaker,

1514
01:47:24.380 --> 01:47:28.600
<01:47:24.380>but <01:47:24.520>at <01:47:24.660>least <01:47:24.800>be <01:47:24.940>one, <01:47:25.080>uh, <01:47:25.220>is <01:47:25.360>necessary <01:47:25.500>for <01:47:25.640>the, <01:47:25.780>uh,

1515
01:47:28.710 --> 01:47:32.680
<01:47:28.710>jobs <01:47:28.850>at <01:47:28.990>as <01:47:29.130>such <01:47:29.270>work. <01:47:29.410>And <01:47:29.550>even <01:47:29.690>if <01:47:29.830>you <01:47:29.970>have, <01:47:30.110>uh,

1516
01:47:32.980 --> 01:47:37.040
<01:47:32.980>not <01:47:33.096>so <01:47:33.213>much <01:47:33.330>knowledge <01:47:33.446>in <01:47:33.563>this, <01:47:33.679>uh, <01:47:33.796>in <01:47:33.913>a, <01:47:34.030>in <01:47:34.146>a <01:47:34.263>language, <01:47:34.379>you,

1517
01:47:37.180 --> 01:47:40.840
<01:47:37.180>we <01:47:37.335>offer <01:47:37.491>German <01:47:37.646>courses <01:47:37.802>as <01:47:37.957>well <01:47:38.113>for <01:47:38.268>everybody. <01:47:38.424>So, <01:47:38.580>uh,

1518
01:47:41.150 --> 01:47:43.600
<01:47:41.150>this <01:47:41.383>is <01:47:41.616>something <01:47:41.849>very <01:47:42.083>important <01:47:42.316>to <01:47:42.549>mention.

1519
01:47:45.580 --> 01:47:46.180
<01:47:45.580>So <01:47:46.120>yeah,

1520
01:47:46.180 --> 01:47:50.240
<01:47:46.180>really <01:47:46.307>everybody <01:47:46.434>can <01:47:46.561>apply <01:47:46.689>and <01:47:46.816>you <01:47:46.943>are <01:47:47.070>supporting <01:47:47.198>them <01:47:47.325>with <01:47:47.452>learning <01:47:47.580>German.

1521
01:47:50.270 --> 01:47:54.000
<01:47:50.270>Okay, <01:47:50.445>that's <01:47:50.620>mm-hmm. <01:47:50.795>Yes. <01:47:50.970>That's <01:47:51.145>really <01:47:51.320>awesome <01:47:51.495>because <01:47:51.670>German,

1522
01:47:54.400 --> 01:47:58.240
<01:47:54.400>I <01:47:54.493>mean <01:47:54.586>I'm <01:47:54.679>a <01:47:54.773>native, <01:47:54.866>but <01:47:54.960>I <01:47:55.053>can <01:47:55.146>imagine <01:47:55.240>it's <01:47:55.333>not <01:47:55.426>the <01:47:55.519>easiest <01:47:55.613>language <01:47:55.706>to <01:47:55.799>learn.

1523
01:47:59.000 --> 01:47:59.920
<01:47:59.000>I <01:47:59.207>can <01:47:59.414>agree <01:47:59.621>with <01:47:59.828>you,

1524
01:48:02.660 --> 01:48:06.800
<01:48:02.660>Yes. <01:48:02.760>But <01:48:02.860>we <01:48:02.960>earlier <01:48:03.059>talked <01:48:03.160>a <01:48:03.260>bit <01:48:03.360>in <01:48:03.460>travel <01:48:03.559>and <01:48:03.660>it <01:48:03.760>was <01:48:03.860>really <01:48:03.960>in <01:48:04.059>travel,

1525
01:48:06.860 --> 01:48:11.280
<01:48:06.860>we <01:48:07.326>would <01:48:07.793>say, <01:48:08.260>alright,

1526
01:48:11.410 --> 01:48:12.060
<01:48:11.410>thank <01:48:11.702>you <01:48:11.995>for,

1527
01:48:12.060 --> 01:48:16.680
<01:48:12.059>For <01:48:12.167>I <01:48:12.275>can <01:48:12.383>add <01:48:12.490>to <01:48:12.598>this <01:48:12.706>a <01:48:12.813>bit. <01:48:12.921>Yeah. <01:48:13.029>From <01:48:13.136>the <01:48:13.244>perspective, <01:48:13.352>yes. <01:48:13.459>Um,

1528
01:48:16.980 --> 01:48:21.920
<01:48:16.980>we <01:48:17.107>are <01:48:17.234>not <01:48:17.361>looking <01:48:17.489>for <01:48:17.616>a <01:48:17.743>perfect <01:48:17.870>technological <01:48:17.998>fit <01:48:18.125>in <01:48:18.252>in <01:48:18.379>the

1529
01:48:21.920 --> 01:48:26.400
<01:48:21.920>candidates. <01:48:22.020>You <01:48:22.120>don't <01:48:22.220>know, <01:48:22.320>you <01:48:22.420>don't <01:48:22.520>have <01:48:22.620>to <01:48:22.720>know <01:48:22.820>spring <01:48:22.920>boot <01:48:23.020>by <01:48:23.120>heart <01:48:23.220>or, <01:48:23.320>uh,

1530
01:48:26.550 --> 01:48:29.760
<01:48:26.550>need <01:48:26.666>to <01:48:26.783>be <01:48:26.900>able <01:48:27.016>to <01:48:27.133>code <01:48:27.250>an <01:48:27.366>angular <01:48:27.483>app <01:48:27.600>with <01:48:27.716>your <01:48:27.833>eyes <01:48:27.950>closed.

1531
01:48:30.700 --> 01:48:35.400
<01:48:30.700>But <01:48:30.816>we <01:48:30.933>expect <01:48:31.050>you <01:48:31.166>to <01:48:31.283>be <01:48:31.400>able <01:48:31.516>to <01:48:31.633>learn, <01:48:31.750>to <01:48:31.866>be <01:48:31.983>interested <01:48:32.099>in,

1532
01:48:35.540 --> 01:48:37.760
<01:48:35.540>in <01:48:36.006>learning <01:48:36.473>and, <01:48:36.940>um,

1533
01:48:38.300 --> 01:48:40.880
<01:48:38.300>to <01:48:38.500>put <01:48:38.700>in <01:48:38.900>the <01:48:39.100>energy <01:48:39.300>and <01:48:39.500>do <01:48:39.700>it.

1534
01:48:40.980 --> 01:48:44.540
<01:48:40.980>You'll <01:48:41.155>get <01:48:41.330>time <01:48:41.504>for <01:48:41.679>it <01:48:41.855>as <01:48:42.030>uh, <01:48:42.205>discussed <01:48:42.379>earlier,

1535
01:48:45.280 --> 01:48:47.940
<01:48:45.280>but <01:48:45.480>we <01:48:45.680>expect <01:48:45.880>you <01:48:46.080>to <01:48:46.280>be <01:48:46.480>motivated, <01:48:46.680>uh,

1536
01:48:48.360 --> 01:48:51.780
<01:48:48.360>and <01:48:48.710>to <01:48:49.060>groove <01:48:49.410>yourself <01:48:49.760>in.

1537
01:48:53.790 --> 01:48:58.440
<01:48:53.790>Alright, <01:48:53.945>yeah, <01:48:54.101>thanks <01:48:54.256>for <01:48:54.412>adding <01:48:54.567>that. <01:48:54.723>Also, <01:48:54.878>um, <01:48:55.034>since, <01:48:55.190>uh,

1538
01:48:58.950 --> 01:49:00.360
<01:48:58.950>Kala <01:48:59.267>and <01:48:59.584>Elizabeth, <01:48:59.901>you <01:49:00.219>uh,

1539
01:49:00.390 --> 01:49:04.040
<01:49:00.389>mentioned <01:49:00.545>that <01:49:00.701>there <01:49:00.856>are <01:49:01.012>certain <01:49:01.167>soft <01:49:01.323>skills <01:49:01.478>you're <01:49:01.634>looking <01:49:01.789>for.

1540
01:49:04.140 --> 01:49:09.040
<01:49:04.139>Can <01:49:04.240>you <01:49:04.339>maybe <01:49:04.440>specify <01:49:04.539>a <01:49:04.639>bit <01:49:04.740>or <01:49:04.839>give <01:49:04.940>some <01:49:05.039>examples <01:49:05.139>on <01:49:05.240>what <01:49:05.339>these <01:49:05.440>soft <01:49:05.539>skills

1541
01:49:09.140 --> 01:49:11.840
<01:49:09.139>are <01:49:09.315>exactly <01:49:09.490>what <01:49:09.664>you're <01:49:09.839>looking <01:49:10.014>for <01:49:10.190>in <01:49:10.365>a <01:49:10.539>candidate?

1542
01:49:13.230 --> 01:49:18.000
<01:49:13.230>Okay. <01:49:13.346>For <01:49:13.463>example, <01:49:13.580>I <01:49:13.696>can, <01:49:13.813>um, <01:49:13.929>um, <01:49:14.046>I <01:49:14.163>can <01:49:14.280>tell <01:49:14.396>you, <01:49:14.513>um, <01:49:14.629>the,

1543
01:49:18.620 --> 01:49:23.320
<01:49:18.620>um, <01:49:18.736>the <01:49:18.853>ability <01:49:18.970>to, <01:49:19.086>to <01:49:19.203>work <01:49:19.320>together, <01:49:19.436>to <01:49:19.553>work <01:49:19.670>in <01:49:19.786>the <01:49:19.903>team, <01:49:20.019>um,

1544
01:49:23.620 --> 01:49:25.880
<01:49:23.620>to <01:49:23.970>cope <01:49:24.320>with <01:49:24.670>different <01:49:25.019>meanings.

1545
01:49:26.560 --> 01:49:30.240
<01:49:26.559>I <01:49:26.687>think <01:49:26.814>that's <01:49:26.941>one <01:49:27.069>thing <01:49:27.196>which <01:49:27.323>is <01:49:27.450>very <01:49:27.578>important <01:49:27.705>in <01:49:27.832>our <01:49:27.959>company.

1546
01:49:30.500 --> 01:49:32.880
<01:49:30.500>You <01:49:30.640>can <01:49:30.780>say <01:49:30.920>what <01:49:31.060>you, <01:49:31.200>what <01:49:31.340>you <01:49:31.480>want <01:49:31.620>to, <01:49:31.760>to <01:49:31.900>say,

1547
01:49:32.940 --> 01:49:36.960
<01:49:32.940>but <01:49:33.080>you <01:49:33.220>have <01:49:33.360>to <01:49:33.500>cope <01:49:33.640>with <01:49:33.780>the <01:49:33.920>different <01:49:34.060>meanings <01:49:34.200>and <01:49:34.340>to,

1548
01:49:37.060 --> 01:49:39.120
<01:49:37.059>to <01:49:37.410>communicate <01:49:37.759>with <01:49:38.110>other <01:49:38.459>people.

1549
01:49:41.030 --> 01:49:41.863
Mm-hmm.

1550
01:49:41.920 --> 01:49:44.810
<01:49:41.920>Yeah. <01:49:42.270>And <01:49:42.620>I, <01:49:42.970>yeah, <01:49:43.320>sure.

1551
01:49:45.150 --> 01:49:49.720
<01:49:45.150>I'd <01:49:45.277>add <01:49:45.404>that <01:49:45.531>our <01:49:45.659>questions <01:49:45.786>are <01:49:45.913>based <01:49:46.040>on <01:49:46.168>biography <01:49:46.295>questions <01:49:46.422>or <01:49:46.549>self

1552
01:49:49.720 --> 01:49:53.440
<01:49:49.719>related <01:49:49.919>experience <01:49:50.119>questions. <01:49:50.320>And <01:49:50.519>as <01:49:50.719>Sebastian <01:49:50.919>just <01:49:51.119>said,

1553
01:49:53.700 --> 01:49:58.600
<01:49:53.700>you <01:49:53.827>don't <01:49:53.954>need <01:49:54.081>to <01:49:54.209>be, <01:49:54.336>uh, <01:49:54.463>the <01:49:54.590>master <01:49:54.718>experience <01:49:54.845>in <01:49:54.972>that <01:49:55.099>position,

1554
01:49:58.620 --> 01:49:59.453
<01:49:58.620>for <01:49:59.369>example,

1555
01:49:59.540 --> 01:50:03.760
<01:49:59.540>but <01:49:59.627>you <01:49:59.715>need <01:49:59.802>to <01:49:59.890>show <01:49:59.977>us <01:50:00.065>that <01:50:00.152>you <01:50:00.240>are <01:50:00.327>able <01:50:00.415>to <01:50:00.502>learn <01:50:00.590>that <01:50:00.677>you <01:50:00.765>are <01:50:00.852>willing <01:50:00.940>to

1556
01:50:03.760 --> 01:50:06.760
<01:50:03.760>learn, <01:50:03.935>that <01:50:04.110>you're <01:50:04.285>motivated <01:50:04.460>to <01:50:04.635>learn, <01:50:04.810>that <01:50:04.985>you <01:50:05.160>are,

1557
01:50:07.260 --> 01:50:11.280
<01:50:07.260>can <01:50:07.415>you <01:50:07.571>organize <01:50:07.726>yourself <01:50:07.882>to, <01:50:08.037>to <01:50:08.193>learn <01:50:08.348>and <01:50:08.504>also, <01:50:08.660>uh,

1558
01:50:11.710 --> 01:50:16.000
<01:50:11.710>your <01:50:11.910>ability <01:50:12.110>to <01:50:12.310>elaborate <01:50:12.510>a <01:50:12.710>conversation, <01:50:12.910>the <01:50:13.110>ability,

1559
01:50:16.000 --> 01:50:19.400
<01:50:16.000>because <01:50:16.140>when <01:50:16.280>you <01:50:16.420>start <01:50:16.560>working, <01:50:16.700>we <01:50:16.840>offer, <01:50:16.980>as <01:50:17.120>Elizabeth <01:50:17.260>said <01:50:17.400>already,

1560
01:50:19.400 --> 01:50:20.440
<01:50:19.400>this <01:50:19.868>hybrid, <01:50:20.336>uh,

1561
01:50:20.440 --> 01:50:24.120
<01:50:20.440>offer <01:50:20.547>which <01:50:20.655>you <01:50:20.763>can <01:50:20.870>work <01:50:20.978>from <01:50:21.086>home <01:50:21.193>and <01:50:21.301>go <01:50:21.409>to <01:50:21.516>the <01:50:21.624>office <01:50:21.732>as <01:50:21.840>well.

1562
01:50:24.540 --> 01:50:29.320
<01:50:24.540>So <01:50:24.633>we <01:50:24.726>need <01:50:24.820>someone <01:50:24.913>who <01:50:25.006>are <01:50:25.100>willing <01:50:25.193>to <01:50:25.286>go <01:50:25.380>to <01:50:25.473>the <01:50:25.566>office <01:50:25.660>who <01:50:25.753>see <01:50:25.846>the <01:50:25.940>being

1563
01:50:29.560 --> 01:50:31.200
<01:50:29.559>together <01:50:29.910>with, <01:50:30.259>uh, <01:50:30.610>colleagues, <01:50:30.959>uh,

1564
01:50:31.310 --> 01:50:34.760
<01:50:31.309>important <01:50:31.450>because <01:50:31.589>this <01:50:31.730>is <01:50:31.870>the <01:50:32.009>person <01:50:32.150>what <01:50:32.289>we <01:50:32.429>are <01:50:32.570>looking <01:50:32.709>for.

1565
01:50:35.070 --> 01:50:38.360
<01:50:35.070>Someone <01:50:35.269>who <01:50:35.469>is <01:50:35.670>willing <01:50:35.870>to <01:50:36.070>develop <01:50:36.269>herself, <01:50:36.469>uh,

1566
01:50:38.390 --> 01:50:41.920
<01:50:38.389>herself <01:50:38.589>as <01:50:38.789>a <01:50:38.990>professional, <01:50:39.190>but <01:50:39.389>also <01:50:39.589>as <01:50:39.789>person.

1567
01:50:44.900 --> 01:50:45.190
Yes,

1568
01:50:45.190 --> 01:50:49.760
<01:50:45.190>this <01:50:45.306>means <01:50:45.423>we <01:50:45.540>are <01:50:45.656>not <01:50:45.773>looking <01:50:45.890>for <01:50:46.006>the <01:50:46.123>prototypical <01:50:46.240>hacker <01:50:46.356>performing <01:50:46.473>wonders <01:50:46.590>in

1569
01:50:49.760 --> 01:50:53.720
<01:50:49.760>a <01:50:49.887>cellar <01:50:50.014>alone <01:50:50.141>with <01:50:50.269>the <01:50:50.396>closed <01:50:50.523>dose <01:50:50.650>and <01:50:50.778>the <01:50:50.905>lights <01:50:51.032>out. <01:50:51.160>Um,

1570
01:50:54.340 --> 01:50:57.320
<01:50:54.340>we <01:50:54.480>are <01:50:54.620>looking <01:50:54.760>for <01:50:54.900>people <01:50:55.040>who <01:50:55.180>can <01:50:55.320>communicate <01:50:55.460>with <01:50:55.600>their <01:50:55.740>teammates,

1571
01:50:57.490 --> 01:51:01.240
<01:50:57.490>share <01:50:57.723>their <01:50:57.956>status, <01:50:58.190>um, <01:50:58.423>talk <01:50:58.656>to <01:50:58.889>them,

1572
01:51:01.510 --> 01:51:05.840
<01:51:01.510>talk <01:51:01.650>to <01:51:01.790>other <01:51:01.930>stakeholders, <01:51:02.070>uh, <01:51:02.210>like <01:51:02.350>the <01:51:02.490>business <01:51:02.630>people <01:51:02.770>and <01:51:02.910>uh,

1573
01:51:06.190 --> 01:51:10.000
<01:51:06.190>service <01:51:06.656>providers <01:51:07.123>and <01:51:07.590>yeah.

1574
01:51:10.910 --> 01:51:15.720
<01:51:10.910>Yeah, <01:51:11.017>I <01:51:11.125>also <01:51:11.233>saw <01:51:11.340>these <01:51:11.448>movies <01:51:11.556>with <01:51:11.663>the, <01:51:11.771>the <01:51:11.879>hackers <01:51:11.986>in <01:51:12.094>the <01:51:12.202>seller, <01:51:12.309>um,

1575
01:51:16.270 --> 01:51:20.760
<01:51:16.270>kind <01:51:16.377>of <01:51:16.485>related <01:51:16.593>to <01:51:16.700>the <01:51:16.808>soft <01:51:16.916>skills <01:51:17.023>and <01:51:17.131>all <01:51:17.239>this <01:51:17.346>communication <01:51:17.454>and <01:51:17.562>team <01:51:17.670>spirit

1576
01:51:20.950 --> 01:51:21.430
part.

1577
01:51:21.430 --> 01:51:26.200
<01:51:21.430>Another <01:51:21.557>question <01:51:21.684>would <01:51:21.811>be <01:51:21.939>how <01:51:22.066>does <01:51:22.193>the <01:51:22.320>team <01:51:22.448>handle <01:51:22.575>conflict <01:51:22.702>resolution <01:51:22.830>and

1578
01:51:26.480 --> 01:51:28.800
<01:51:26.480>challenges <01:51:26.830>that <01:51:27.179>arise <01:51:27.530>during <01:51:27.879>projects

1579
01:51:32.840 --> 01:51:35.810
<01:51:32.840>That, <01:51:33.040>so <01:51:33.240>Sebastian, <01:51:33.440>we <01:51:33.640>talk <01:51:33.840>to <01:51:34.040>each <01:51:34.240>other,

1580
01:51:39.990 --> 01:51:41.610
<01:51:39.990>sounds <01:51:40.456>trivial, <01:51:40.923>but <01:51:41.389>uh,

1581
01:51:42.120 --> 01:51:47.090
<01:51:42.120>talking <01:51:42.275>really <01:51:42.431>helps <01:51:42.586>if <01:51:42.742>you <01:51:42.897>are <01:51:43.053>willing <01:51:43.208>to <01:51:43.364>listen <01:51:43.519>to

1582
01:51:47.090 --> 01:51:51.410
<01:51:47.090>the <01:51:47.206>other <01:51:47.323>person. <01:51:47.440>This, <01:51:47.556>uh, <01:51:47.673>ties <01:51:47.790>in <01:51:47.906>with <01:51:48.023>the <01:51:48.140>soft <01:51:48.256>skills <01:51:48.373>we <01:51:48.490>expect.

1583
01:51:54.020 --> 01:51:56.320
<01:51:54.020>So <01:51:54.300>yeah. <01:51:54.580>Alright. <01:51:54.860>I <01:51:55.140>guess, <01:51:55.420>um,

1584
01:51:56.540 --> 01:52:00.880
<01:51:56.540>of <01:51:56.656>course <01:51:56.773>we <01:51:56.890>have <01:51:57.006>escalation <01:51:57.123>levels <01:51:57.240>and <01:51:57.356>all <01:51:57.473>and <01:51:57.590>all <01:51:57.706>that, <01:51:57.823>but <01:51:57.940>uh,

1585
01:52:01.340 --> 01:52:04.600
<01:52:01.340>we <01:52:01.467>hope <01:52:01.594>we <01:52:01.721>don't <01:52:01.849>need <01:52:01.976>them. <01:52:02.103>So <01:52:02.230>typically, <01:52:02.358>uh, <01:52:02.485>the <01:52:02.612>conflicts <01:52:02.740>we,

1586
01:52:04.770 --> 01:52:08.120
<01:52:04.770>which <01:52:04.945>arise <01:52:05.120>typically <01:52:05.295>are <01:52:05.470>resolved <01:52:05.645>by <01:52:05.820>the <01:52:05.995>parties <01:52:06.170>involved.

1587
01:52:10.570 --> 01:52:12.240
<01:52:10.570>Right. <01:52:11.036>Yeah. <01:52:11.503>Thank <01:52:11.969>you.

1588
01:52:13.390 --> 01:52:17.600
<01:52:13.389>Then <01:52:13.565>let's <01:52:13.740>go <01:52:13.914>on <01:52:14.089>to, <01:52:14.264>um, <01:52:14.440>the <01:52:14.615>next <01:52:14.789>question.

1589
01:52:18.340 --> 01:52:21.400
<01:52:18.340>Um, <01:52:18.573>let's <01:52:18.806>circle <01:52:19.040>back <01:52:19.273>a <01:52:19.506>bit, <01:52:19.740>Carla,

1590
01:52:21.400 --> 01:52:24.080
<01:52:21.400>earlier <01:52:21.633>you <01:52:21.866>talked <01:52:22.099>a <01:52:22.333>bit <01:52:22.566>about, <01:52:22.799>um,

1591
01:52:24.260 --> 01:52:28.000
<01:52:24.260>the <01:52:24.415>beginnings <01:52:24.571>at <01:52:24.726>the <01:52:24.882>company <01:52:25.037>as <01:52:25.193>a <01:52:25.348>person. <01:52:25.504>So, <01:52:25.660>um,

1592
01:52:28.010 --> 01:52:32.140
<01:52:28.010>maybe <01:52:28.185>you <01:52:28.360>are <01:52:28.535>more <01:52:28.710>in <01:52:28.885>touch <01:52:29.060>with <01:52:29.235>this. <01:52:29.410>Um,

1593
01:52:35.060 --> 01:52:39.920
<01:52:35.059>uh, <01:52:35.167>what <01:52:35.275>is <01:52:35.383>the <01:52:35.490>onboarding <01:52:35.598>process <01:52:35.706>like <01:52:35.813>for <01:52:35.921>new <01:52:36.029>employees <01:52:36.136>in <01:52:36.244>the <01:52:36.352>tech <01:52:36.459>department

1594
01:52:49.010 --> 01:52:50.590
<01:52:49.010>or <01:52:49.360>maybe <01:52:49.710>more <01:52:50.060>to <01:52:50.410>Sebastian?

1595
01:52:52.890 --> 01:52:54.790
<01:52:52.889>Um, <01:52:53.356>yes, <01:52:53.823>who <01:52:54.289>should

1596
01:52:54.850 --> 01:52:55.670
<01:52:54.850>Answer <01:52:55.588>this

1597
01:52:55.670 --> 01:52:57.110
<01:52:55.670>Question? <01:52:55.994>I <01:52:56.318>can, <01:52:56.642>the <01:52:56.966>connections

1598
01:52:57.110 --> 01:52:57.750
Of,

1599
01:52:57.750 --> 01:53:02.750
<01:52:57.750>I <01:52:57.866>can <01:52:57.983>say <01:52:58.100>something <01:52:58.216>about <01:52:58.333>this. <01:52:58.450>Well, <01:52:58.566>we <01:52:58.683>onboarded <01:52:58.800>a <01:52:58.916>few <01:52:59.033>people. <01:52:59.150>We,

1600
01:53:02.810 --> 01:53:07.310
<01:53:02.809>you <01:53:02.985>are <01:53:03.160>typically <01:53:03.334>part <01:53:03.509>of <01:53:03.684>a <01:53:03.860>team <01:53:04.035>when <01:53:04.209>you,

1601
01:53:07.340 --> 01:53:08.790
<01:53:07.340>when <01:53:07.601>you <01:53:07.862>get <01:53:08.123>to <01:53:08.384>start <01:53:08.645>documention,

1602
01:53:08.790 --> 01:53:13.750
<01:53:08.790>we <01:53:08.890>are <01:53:08.990>hiring <01:53:09.090>you <01:53:09.190>for <01:53:09.290>reasons <01:53:09.390>or <01:53:09.490>you <01:53:09.590>will <01:53:09.690>be <01:53:09.790>assigned <01:53:09.890>a <01:53:09.990>team <01:53:10.090>and <01:53:10.190>your

1603
01:53:13.750 --> 01:53:16.750
<01:53:13.750>colleagues <01:53:13.925>will <01:53:14.100>onboard <01:53:14.275>you <01:53:14.450>or <01:53:14.625>show <01:53:14.800>you <01:53:14.975>the <01:53:15.150>ropes,

1604
01:53:17.380 --> 01:53:21.190
<01:53:17.380>what <01:53:17.535>their <01:53:17.691>tech <01:53:17.846>stack <01:53:18.002>is <01:53:18.157>or <01:53:18.313>show <01:53:18.468>you <01:53:18.624>your, <01:53:18.780>um,

1605
01:53:21.900 --> 01:53:22.750
<01:53:21.900>work <01:53:22.665>environment,

1606
01:53:22.820 --> 01:53:27.230
<01:53:22.820>help <01:53:22.913>you <01:53:23.006>get <01:53:23.099>set <01:53:23.193>up <01:53:23.286>with <01:53:23.380>an <01:53:23.473>I <01:53:23.566>D <01:53:23.660>E <01:53:23.753>and <01:53:23.846>everything <01:53:23.940>you <01:53:24.033>need <01:53:24.126>for <01:53:24.219>development.

1607
01:53:27.930 --> 01:53:32.660
<01:53:27.930>And <01:53:28.085>there <01:53:28.241>is <01:53:28.396>also <01:53:28.552>a <01:53:28.707>more <01:53:28.863>general <01:53:29.018>part <01:53:29.174>to <01:53:29.330>onboarding,

1608
01:53:33.310 --> 01:53:37.100
<01:53:33.309>which, <01:53:33.465>uh, <01:53:33.621>my <01:53:33.776>recruiting <01:53:33.932>colleagues <01:53:34.087>can <01:53:34.243>talk, <01:53:34.398>tell <01:53:34.554>you <01:53:34.709>about.

1609
01:53:39.070 --> 01:53:40.410
<01:53:39.070>But, <01:53:39.311>uh, <01:53:39.552>okay, <01:53:39.793>the, <01:53:40.034>the <01:53:40.276>general,

1610
01:53:40.510 --> 01:53:42.210
<01:53:40.510>the <01:53:40.685>technical <01:53:40.860>onboarding <01:53:41.035>will <01:53:41.210>be <01:53:41.385>done <01:53:41.560>by <01:53:41.735>the <01:53:41.910>team.

1611
01:53:44.120 --> 01:53:45.650
<01:53:44.120>Yeah, <01:53:44.579>the <01:53:45.038>general, <01:53:45.496>um,

1612
01:53:46.160 --> 01:53:50.930
<01:53:46.160>part <01:53:46.260>of <01:53:46.360>the <01:53:46.460>onboarding <01:53:46.559>starts <01:53:46.660>on <01:53:46.760>at <01:53:46.860>the <01:53:46.960>point <01:53:47.059>when <01:53:47.160>you <01:53:47.260>sign <01:53:47.360>the <01:53:47.460>contract <01:53:47.559>and

1613
01:53:50.960 --> 01:53:52.090
<01:53:50.960>send <01:53:51.299>the <01:53:51.638>contract <01:53:51.977>back,

1614
01:53:52.230 --> 01:53:54.890
<01:53:52.230>and <01:53:52.385>then <01:53:52.541>there's <01:53:52.696>be <01:53:52.852>the <01:53:53.007>beginning <01:53:53.163>of <01:53:53.318>the <01:53:53.474>onboarding <01:53:53.629>process,

1615
01:53:55.300 --> 01:54:00.050
<01:53:55.300>which <01:53:55.407>means <01:53:55.515>that <01:53:55.623>you <01:53:55.730>get <01:53:55.838>a <01:53:55.946>lot <01:53:56.053>of <01:53:56.161>information <01:53:56.269>till <01:53:56.376>the, <01:53:56.484>the <01:53:56.592>first <01:53:56.700>day.

1616
01:54:00.310 --> 01:54:03.130
<01:54:00.309>So <01:54:00.509>you, <01:54:00.709>you <01:54:00.910>have <01:54:01.110>for <01:54:01.309>example, <01:54:01.509>um, <01:54:01.709>um,

1617
01:54:03.560 --> 01:54:05.570
<01:54:03.559>virtual <01:54:04.259>walks <01:54:04.959>through,

1618
01:54:05.570 --> 01:54:10.530
<01:54:05.570>through <01:54:05.670>our <01:54:05.769>buildings <01:54:05.870>or <01:54:05.969>we <01:54:06.070>get <01:54:06.170>a <01:54:06.269>lot <01:54:06.370>of <01:54:06.469>informations <01:54:06.570>about <01:54:06.670>our <01:54:06.769>benefits <01:54:06.870>and <01:54:06.969>so

1619
01:54:10.530 --> 01:54:15.410
<01:54:10.530>on. <01:54:10.637>And <01:54:10.745>it, <01:54:10.853>it's <01:54:10.960>everything <01:54:11.068>until <01:54:11.176>the <01:54:11.283>first <01:54:11.391>day <01:54:11.499>when, <01:54:11.606>when <01:54:11.714>you <01:54:11.822>come <01:54:11.930>here,

1620
01:54:15.410 --> 01:54:16.010
<01:54:15.410>when <01:54:15.590>you <01:54:15.770>get <01:54:15.950>your,

1621
01:54:16.010 --> 01:54:20.210
<01:54:16.010>your <01:54:16.126>laptop <01:54:16.243>and <01:54:16.360>your <01:54:16.476>equipment <01:54:16.593>and <01:54:16.710>everything <01:54:16.826>and <01:54:16.943>then <01:54:17.060>you <01:54:17.176>start <01:54:17.293>your <01:54:17.410>technical

1622
01:54:20.460 --> 01:54:22.530
<01:54:20.460>onboarding. <01:54:20.740>That's <01:54:21.020>a <01:54:21.300>very <01:54:21.580>long <01:54:21.860>process

1623
01:54:24.330 --> 01:54:25.410
<01:54:24.330>I <01:54:24.573>can <01:54:24.816>imagine. <01:54:25.059>Yeah. <01:54:25.302>And

1624
01:54:25.880 --> 01:54:30.250
<01:54:25.880>Just <01:54:26.007>to <01:54:26.134>add <01:54:26.261>before <01:54:26.389>that, <01:54:26.516>this <01:54:26.643>onboarding <01:54:26.770>process, <01:54:26.898>the <01:54:27.025>candidate, <01:54:27.152>uh, <01:54:27.280>process,

1625
01:54:30.950 --> 01:54:35.490
<01:54:30.950>uh, <01:54:31.043>we <01:54:31.136>need <01:54:31.230>the, <01:54:31.323>when <01:54:31.416>a <01:54:31.510>person <01:54:31.603>apply <01:54:31.696>themselves, <01:54:31.790>as <01:54:31.883>I <01:54:31.976>said <01:54:32.070>already <01:54:32.163>in <01:54:32.256>our, <01:54:32.349>uh,

1626
01:54:35.600 --> 01:54:39.810
<01:54:35.600>page <01:54:35.775>for <01:54:35.950>example <01:54:36.125>as <01:54:36.300>linking <01:54:36.475>or <01:54:36.650>any <01:54:36.825>other, <01:54:37.000>uh,

1627
01:54:40.230 --> 01:54:44.370
<01:54:40.230>job <01:54:40.337>pages <01:54:40.445>like <01:54:40.553>that, <01:54:40.660>it's <01:54:40.768>good <01:54:40.876>if <01:54:40.983>the <01:54:41.091>person <01:54:41.199>sends <01:54:41.306>not <01:54:41.414>only <01:54:41.522>her, <01:54:41.629>uh,

1628
01:54:44.490 --> 01:54:48.970
<01:54:44.490>c <01:54:44.630>CV <01:54:44.769>but <01:54:44.910>also <01:54:45.050>some <01:54:45.190>documents <01:54:45.330>who, <01:54:45.469>uh, <01:54:45.610>for <01:54:45.750>example, <01:54:45.889>uh,

1629
01:54:49.260 --> 01:54:49.850
<01:54:49.260>about <01:54:49.791>uh,

1630
01:54:49.850 --> 01:54:54.650
<01:54:49.850>work <01:54:50.025>recommendations <01:54:50.200>or <01:54:50.375>the <01:54:50.550>degree <01:54:50.725>of <01:54:50.900>the <01:54:51.075>OR <01:54:51.250>certifications.

1631
01:54:54.840 --> 01:54:58.770
<01:54:54.840>It's <01:54:54.995>always <01:54:55.151>good <01:54:55.306>to <01:54:55.462>have <01:54:55.617>more, <01:54:55.773>uh, <01:54:55.928>documents <01:54:56.084>to <01:54:56.240>be,

1632
01:54:59.150 --> 01:55:03.530
<01:54:59.150>to <01:54:59.257>speed <01:54:59.365>up <01:54:59.473>the <01:54:59.580>process <01:54:59.688>because <01:54:59.796>if <01:54:59.903>the <01:55:00.011>person <01:55:00.119>doesn't <01:55:00.226>give <01:55:00.334>that, <01:55:00.442>or, <01:55:00.549>uh,

1633
01:55:03.530 --> 01:55:05.930
<01:55:03.530>informations <01:55:03.996>as <01:55:04.463>the <01:55:04.930>um,

1634
01:55:06.460 --> 01:55:11.170
<01:55:06.460>start <01:55:06.600>date <01:55:06.740>or <01:55:06.880>salary <01:55:07.020>expectations. <01:55:07.160>So <01:55:07.300>if <01:55:07.440>the <01:55:07.580>person <01:55:07.720>doesn't, <01:55:07.860>uh,

1635
01:55:11.280 --> 01:55:13.250
<01:55:11.280>give <01:55:11.513>this, <01:55:11.746>give <01:55:11.980>this, <01:55:12.213>uh, <01:55:12.446>this <01:55:12.680>information,

1636
01:55:13.270 --> 01:55:17.450
<01:55:13.270>we <01:55:13.370>need <01:55:13.470>to <01:55:13.570>delay <01:55:13.670>the <01:55:13.770>process <01:55:13.870>because <01:55:13.970>we <01:55:14.070>still <01:55:14.170>need <01:55:14.270>to <01:55:14.370>ask <01:55:14.470>for <01:55:14.570>those <01:55:14.670>informations

1637
01:55:17.550 --> 01:55:19.690
<01:55:17.550>to <01:55:17.900>send <01:55:18.250>to <01:55:18.600>the, <01:55:18.950>uh,

1638
01:55:19.800 --> 01:55:23.730
<01:55:19.800>team <01:55:19.927>to <01:55:20.054>approve <01:55:20.181>if <01:55:20.309>this <01:55:20.436>person <01:55:20.563>should <01:55:20.690>go <01:55:20.818>to <01:55:20.945>interview <01:55:21.072>or <01:55:21.200>not.

1639
01:55:23.920 --> 01:55:24.970
<01:55:23.920>This <01:55:24.156>is <01:55:24.392>important <01:55:24.628>to <01:55:24.865>add.

1640
01:55:26.180 --> 01:55:28.450
<01:55:26.180>Right. <01:55:26.413>Yeah, <01:55:26.646>thanks <01:55:26.880>for <01:55:27.113>clarifying <01:55:27.346>also <01:55:27.580>that,

1641
01:55:28.470 --> 01:55:32.090
<01:55:28.469>and <01:55:28.644>maybe <01:55:28.820>as <01:55:28.994>a <01:55:29.169>closing <01:55:29.344>question <01:55:29.519>to <01:55:29.695>Sebastian, <01:55:29.869>uh,

1642
01:55:32.090 --> 01:55:34.770
<01:55:32.090>since <01:55:32.290>you <01:55:32.490>showed <01:55:32.690>us <01:55:32.890>all <01:55:33.090>this <01:55:33.290>process <01:55:33.490>today,

1643
01:55:35.320 --> 01:55:39.810
<01:55:35.320>what <01:55:35.427>are <01:55:35.535>your <01:55:35.643>plans <01:55:35.750>for <01:55:35.858>the <01:55:35.966>future <01:55:36.073>and <01:55:36.181>are <01:55:36.289>there <01:55:36.396>any <01:55:36.504>other <01:55:36.612>huge <01:55:36.719>migrations

1644
01:55:40.150 --> 01:55:40.983
<01:55:40.150>on <01:55:40.524>the <01:55:40.899>horizon?

1645
01:55:43.740 --> 01:55:45.560
<01:55:43.740>Not <01:55:44.206>yet. <01:55:44.673>So, <01:55:45.139>uh,

1646
01:55:45.700 --> 01:55:49.440
<01:55:45.700>the <01:55:45.816>contracts <01:55:45.933>with <01:55:46.050>our <01:55:46.166>existing <01:55:46.283>payment <01:55:46.400>service <01:55:46.516>providers <01:55:46.633>will <01:55:46.750>run <01:55:46.866>for <01:55:46.983>a <01:55:47.099>few

1647
01:55:49.440 --> 01:55:52.680
<01:55:49.440>years. <01:55:49.640>Maybe <01:55:49.840>we <01:55:50.040>will <01:55:50.240>have <01:55:50.440>a <01:55:50.640>migration <01:55:50.840>then,

1648
01:55:54.500 --> 01:55:56.520
<01:55:54.500>um, <01:55:54.966>but <01:55:55.433>maybe <01:55:55.900>not,

1649
01:55:56.810 --> 01:56:00.600
<01:55:56.809>maybe <01:55:56.917>we'll <01:55:57.025>choose <01:55:57.133>the <01:55:57.240>same <01:55:57.348>one <01:55:57.456>next <01:55:57.563>time <01:55:57.671>as <01:55:57.779>we <01:55:57.886>did <01:55:57.994>the <01:55:58.102>last <01:55:58.209>time.

1650
01:56:01.060 --> 01:56:05.160
<01:56:01.059>So <01:56:01.215>we <01:56:01.371>don't <01:56:01.526>know <01:56:01.682>yet. <01:56:01.837>Um, <01:56:01.993>as <01:56:02.148>I <01:56:02.304>said <01:56:02.459>earlier,

1651
01:56:05.460 --> 01:56:09.160
<01:56:05.460>we <01:56:05.615>are <01:56:05.771>currently <01:56:05.926>on <01:56:06.082>our <01:56:06.237>way <01:56:06.393>to <01:56:06.548>the <01:56:06.704>Azure <01:56:06.860>platform,

1652
01:56:09.900 --> 01:56:14.800
<01:56:09.900>so <01:56:10.000>this <01:56:10.099>is <01:56:10.200>a <01:56:10.299>technical <01:56:10.400>migration <01:56:10.500>of <01:56:10.599>which <01:56:10.700>the <01:56:10.799>users <01:56:10.900>should <01:56:11.000>notice <01:56:11.099>nothing <01:56:11.200>in <01:56:11.299>the

1653
01:56:14.800 --> 01:56:19.000
<01:56:14.800>best <01:56:15.000>case. <01:56:15.200>And <01:56:15.400>if <01:56:15.600>when <01:56:15.800>we <01:56:16.000>are <01:56:16.200>there,

1654
01:56:19.820 --> 01:56:23.160
<01:56:19.820>we <01:56:20.099>probably <01:56:20.380>won't <01:56:20.660>move <01:56:20.940>away <01:56:21.219>immediately.

1655
01:56:24.340 --> 01:56:28.560
<01:56:24.340>So <01:56:24.540>we <01:56:24.740>don't <01:56:24.940>have <01:56:25.140>any <01:56:25.340>large <01:56:25.540>migrations <01:56:25.740>planned

1656
01:56:29.300 --> 01:56:34.120
<01:56:29.300>for <01:56:29.407>the <01:56:29.515>foreseeable <01:56:29.623>future, <01:56:29.730>but <01:56:29.838>there <01:56:29.946>are <01:56:30.053>many <01:56:30.161>small <01:56:30.269>tasks <01:56:30.376>and <01:56:30.484>issues <01:56:30.592>to <01:56:30.700>tackle.

1657
01:56:34.660 --> 01:56:39.640
<01:56:34.660>We <01:56:34.776>have <01:56:34.893>a <01:56:35.010>few <01:56:35.126>more <01:56:35.243>payment <01:56:35.360>processes <01:56:35.476>we <01:56:35.593>want <01:56:35.710>to <01:56:35.826>integrate <01:56:35.943>and <01:56:36.059>improve

1658
01:56:39.750 --> 01:56:44.480
<01:56:39.750>Several, <01:56:39.925>yeah, <01:56:40.100>several <01:56:40.275>key <01:56:40.450>points <01:56:40.625>in <01:56:40.800>the <01:56:40.975>user <01:56:41.150>experience.

1659
01:56:46.390 --> 01:56:48.480
<01:56:46.389>Alright, <01:56:46.856>then <01:56:47.323>the <01:56:47.789>next,

1660
01:56:48.630 --> 01:56:51.720
<01:56:48.630>your <01:56:48.746>next <01:56:48.863>employees <01:56:48.980>already <01:56:49.096>know <01:56:49.213>what <01:56:49.330>they're <01:56:49.446>going <01:56:49.563>to <01:56:49.680>work <01:56:49.796>on <01:56:49.913>with <01:56:50.030>you,

1661
01:56:51.960 --> 01:56:56.400
<01:56:51.960>Sebastian, <01:56:52.053>and <01:56:52.146>thank <01:56:52.240>you <01:56:52.333>so <01:56:52.426>much <01:56:52.520>for <01:56:52.613>the <01:56:52.706>talk <01:56:52.800>also <01:56:52.893>to <01:56:52.986>you <01:56:53.080>all <01:56:53.173>three <01:56:53.266>of <01:56:53.360>you.

1662
01:56:56.400 --> 01:56:59.360
<01:56:56.400>Thank <01:56:56.540>you <01:56:56.679>so <01:56:56.820>much <01:56:56.960>for <01:56:57.099>the <01:56:57.240>very <01:56:57.379>informative <01:56:57.519>q <01:56:57.660>and <01:56:57.799>a.

1663
01:56:59.560 --> 01:57:03.680
<01:56:59.559>I <01:56:59.653>think <01:56:59.746>we'll <01:56:59.839>all <01:56:59.933>learn <01:57:00.026>a <01:57:00.120>lot <01:57:00.213>from <01:57:00.306>you <01:57:00.400>today <01:57:00.493>and <01:57:00.586>hopefully <01:57:00.679>until <01:57:00.773>the <01:57:00.866>next <01:57:00.959>time.

1664
01:57:04.990 --> 01:57:09.000
<01:57:04.990>Well <01:57:05.130>thanks. <01:57:05.269>Thank <01:57:05.410>you <01:57:05.550>very <01:57:05.690>much. <01:57:05.830>Thanks. <01:57:05.969>Thank <01:57:06.110>you <01:57:06.250>very <01:57:06.389>much.

1665
01:57:10.650 --> 01:57:12.200
<01:57:10.650>Thank <01:57:11.115>you. <01:57:11.580>Bye <01:57:12.045>Bye.