WEBVTT

1
00:00:02.525 --> 00:00:04.335
<00:00:02.525>Like <00:00:02.725>I <00:00:02.925>said, <00:00:03.125>I'm <00:00:03.324>gonna <00:00:03.525>talk <00:00:03.724>about <00:00:03.925>serverless

2
00:00:04.335 --> 00:00:06.895
<00:00:04.335>observability, <00:00:04.615>where <00:00:04.895>SL <00:00:05.175>os <00:00:05.455>ME <00:00:05.734>transforms.

3
00:00:17.575 --> 00:00:19.635
<00:00:17.575>So <00:00:17.750>I'm, <00:00:17.925>I've <00:00:18.099>been <00:00:18.275>with <00:00:18.450>a <00:00:18.625>bit <00:00:18.800>about <00:00:18.974>myself.

4
00:00:19.775 --> 00:00:23.035
<00:00:19.775>Uh, <00:00:19.930>I've <00:00:20.086>been <00:00:20.241>with <00:00:20.397>Elastic, <00:00:20.552>uh, <00:00:20.708>for <00:00:20.863>two <00:00:21.019>years <00:00:21.174>now

5
00:00:23.095 --> 00:00:25.035
<00:00:23.095>as <00:00:23.445>a <00:00:23.794>site <00:00:24.145>reliability <00:00:24.494>engineer.

6
00:00:25.615 --> 00:00:27.475
<00:00:25.615>Uh, <00:00:25.895>I <00:00:26.174>live <00:00:26.455>in <00:00:26.735>Valencia, <00:00:27.014>Spain.

7
00:00:27.695 --> 00:00:29.795
<00:00:27.695>Uh, <00:00:27.895>I'm <00:00:28.095>a <00:00:28.295>mother <00:00:28.495>of <00:00:28.695>two <00:00:28.895>young <00:00:29.095>children

8
00:00:30.255 --> 00:00:32.755
<00:00:30.255>and <00:00:30.455>I <00:00:30.654>love <00:00:30.855>traveling, <00:00:31.055>reading, <00:00:31.255>and <00:00:31.455>doing <00:00:31.654>sports.

9
00:00:34.325 --> 00:00:38.025
<00:00:34.325>So, <00:00:34.465>um, <00:00:34.605>a <00:00:34.745>bit <00:00:34.885>about <00:00:35.025>the <00:00:35.165>context <00:00:35.305>of, <00:00:35.445>of <00:00:35.585>my <00:00:35.725>talk.

10
00:00:38.445 --> 00:00:42.985
<00:00:38.445>Uh, <00:00:38.572>so <00:00:38.699>why, <00:00:38.826>why <00:00:38.954>I <00:00:39.081>decided <00:00:39.208>to, <00:00:39.335>to <00:00:39.463>have <00:00:39.590>this <00:00:39.717>talk <00:00:39.845>on,

11
00:00:43.045 --> 00:00:46.185
<00:00:43.045>on <00:00:43.325>SO <00:00:43.605>serverless <00:00:43.885>observability <00:00:44.165>and <00:00:44.445>transforms.

12
00:00:46.805 --> 00:00:50.025
<00:00:46.805>Uh, <00:00:46.960>well, <00:00:47.116>it <00:00:47.271>was <00:00:47.427>the <00:00:47.582>fact <00:00:47.738>that <00:00:47.893>our <00:00:48.049>main <00:00:48.205>issue

13
00:00:50.025 --> 00:00:53.025
<00:00:50.025>with <00:00:50.199>the <00:00:50.375>organization <00:00:50.550>when <00:00:50.725>it <00:00:50.900>was <00:00:51.074>migrating <00:00:51.250>was <00:00:51.425>well

14
00:00:53.025 --> 00:00:54.305
<00:00:53.025>to <00:00:53.409>serverless, <00:00:53.793>was <00:00:54.177>scaling.

15
00:00:54.925 --> 00:00:57.345
<00:00:54.925>So <00:00:55.099>due <00:00:55.275>to <00:00:55.449>the <00:00:55.625>very <00:00:55.800>large <00:00:55.974>data <00:00:56.150>set <00:00:56.324>environment,

16
00:00:58.125 --> 00:01:01.945
<00:00:58.125>we <00:00:58.280>needed <00:00:58.436>our <00:00:58.591>aggregations <00:00:58.747>to <00:00:58.902>be <00:00:59.058>more <00:00:59.213>efficient <00:00:59.369>in <00:00:59.525>dealing

17
00:01:02.015 --> 00:01:03.225
<00:01:02.015>with <00:01:02.559>cache <00:01:03.104>results.

18
00:01:04.005 --> 00:01:08.875
<00:01:04.004>Um, <00:01:04.705>so <00:01:05.405>historically

19
00:01:09.095 --> 00:01:12.075
<00:01:09.095>we <00:01:09.270>had, <00:01:09.445>uh, <00:01:09.620>two <00:01:09.795>methods <00:01:09.970>of <00:01:10.145>manipulating <00:01:10.320>the <00:01:10.495>data.

20
00:01:12.375 --> 00:01:15.635
<00:01:12.375>So <00:01:12.575>the <00:01:12.775>roll <00:01:12.975>up <00:01:13.175>aggregations, <00:01:13.375>uh, <00:01:13.575>we <00:01:13.775>summarizes

21
00:01:15.635 --> 00:01:18.275
<00:01:15.635>and <00:01:15.868>storage <00:01:16.101>historical <00:01:16.335>data <00:01:16.568>for <00:01:16.801>later <00:01:17.035>analysis.

22
00:01:18.895 --> 00:01:23.235
<00:01:18.895>Uh, <00:01:19.035>then <00:01:19.175>we <00:01:19.315>moved <00:01:19.455>from, <00:01:19.595>uh, <00:01:19.735>this <00:01:19.875>type <00:01:20.015>of, <00:01:20.155>uh, <00:01:20.295>methods

23
00:01:23.375 --> 00:01:24.755
<00:01:23.375>of <00:01:23.789>manipulating <00:01:24.203>the <00:01:24.616>data,

24
00:01:25.615 --> 00:01:29.195
<00:01:25.615>and <00:01:25.770>we <00:01:25.926>adopted <00:01:26.081>the <00:01:26.237>transforms, <00:01:26.392>which <00:01:26.548>is <00:01:26.703>the <00:01:26.859>current, <00:01:27.015>uh,

25
00:01:29.215 --> 00:01:31.795
<00:01:29.215>way <00:01:29.370>we <00:01:29.526>are <00:01:29.681>doing <00:01:29.837>things <00:01:29.992>at <00:01:30.148>the <00:01:30.303>moment, <00:01:30.459>uh, <00:01:30.615>basically

26
00:01:31.795 --> 00:01:34.475
<00:01:31.795>that <00:01:32.145>convert <00:01:32.495>existing <00:01:32.845>Elasticsearch <00:01:33.195>indices

27
00:01:34.665 --> 00:01:36.035
<00:01:34.664>into <00:01:35.281>summarized <00:01:35.898>indices.

28
00:01:37.495 --> 00:01:39.075
<00:01:37.495>So <00:01:37.961>why <00:01:38.428>this <00:01:38.895>change?

29
00:01:39.075 --> 00:01:42.715
<00:01:39.075>Basically, <00:01:39.215>just <00:01:39.355>to <00:01:39.495>give <00:01:39.635>a <00:01:39.775>bit <00:01:39.915>more <00:01:40.055>context, <00:01:40.195>uh, <00:01:40.335>around <00:01:40.475>this,

30
00:01:42.975 --> 00:01:46.915
<00:01:42.975>um, <00:01:43.102>is <00:01:43.229>that <00:01:43.356>due <00:01:43.484>to <00:01:43.611>the <00:01:43.738>ser <00:01:43.865>we, <00:01:43.993>uh, <00:01:44.120>elastic <00:01:44.247>has <00:01:44.375>migrated

31
00:01:47.055 --> 00:01:49.915
<00:01:47.055>to <00:01:47.405>the <00:01:47.755>serverless <00:01:48.105>environment, <00:01:48.455>uh,

32
00:01:50.215 --> 00:01:54.235
<00:01:50.215>and <00:01:50.342>basically, <00:01:50.469>uh, <00:01:50.596>we <00:01:50.724>wanted <00:01:50.851>to <00:01:50.978>have <00:01:51.105>some, <00:01:51.233>um, <00:01:51.360>uh, <00:01:51.487>form <00:01:51.615>of,

33
00:01:54.455 --> 00:01:59.035
<00:01:54.455>uh, <00:01:54.595>data <00:01:54.735>or <00:01:54.875>some <00:01:55.015>form <00:01:55.155>of <00:01:55.295>manipulating <00:01:55.435>the <00:01:55.575>data, <00:01:55.715>uh, <00:01:55.855>that,

34
00:01:59.085 --> 00:02:02.555
<00:01:59.085>let's <00:01:59.201>say, <00:01:59.318>was <00:01:59.435>a <00:01:59.551>bit <00:01:59.668>more, <00:01:59.785>uh, <00:01:59.901>I <00:02:00.018>mean, <00:02:00.135>it <00:02:00.251>was <00:02:00.368>more <00:02:00.485>efficient

35
00:02:02.775 --> 00:02:06.195
<00:02:02.775>and, <00:02:02.902>uh, <00:02:03.029>was <00:02:03.156>trying <00:02:03.284>to <00:02:03.411>scale <00:02:03.538>up <00:02:03.665>with, <00:02:03.793>with, <00:02:03.920>with <00:02:04.047>the <00:02:04.175>rest

36
00:02:06.215 --> 00:02:07.275
<00:02:06.215>of <00:02:06.692>the <00:02:07.169>organization.

37
00:02:09.185 --> 00:02:12.165
<00:02:09.185>So <00:02:09.340>the <00:02:09.496>summary, <00:02:09.651>uh, <00:02:09.807>for <00:02:09.962>today's <00:02:10.118>talk <00:02:10.273>is <00:02:10.429>gonna <00:02:10.585>be,

38
00:02:12.225 --> 00:02:16.085
<00:02:12.225>I'm <00:02:12.364>gonna <00:02:12.505>touch <00:02:12.644>a <00:02:12.785>bit <00:02:12.924>on <00:02:13.065>SLO <00:02:13.204>concepts, <00:02:13.345>SLO <00:02:13.484>indicator <00:02:13.625>types.

39
00:02:16.625 --> 00:02:19.365
<00:02:16.625>I'm, <00:02:16.825>uh, <00:02:17.025>gonna <00:02:17.225>talk <00:02:17.425>about <00:02:17.625>the <00:02:17.825>SLO <00:02:18.025>architecture.

40
00:02:19.945 --> 00:02:22.965
<00:02:19.945>Uh, <00:02:20.120>then <00:02:20.295>I'm <00:02:20.470>gonna <00:02:20.644>explain <00:02:20.820>what <00:02:20.995>are <00:02:21.170>transforms, <00:02:21.345>uh,

41
00:02:23.075 --> 00:02:26.125
<00:02:23.075>once <00:02:23.214>you <00:02:23.355>use <00:02:23.494>them, <00:02:23.635>uh, <00:02:23.774>and <00:02:23.915>some <00:02:24.054>of <00:02:24.195>the <00:02:24.334>use <00:02:24.475>cases.

42
00:02:27.025 --> 00:02:29.765
<00:02:27.025>Um, <00:02:27.200>then <00:02:27.375>I'm <00:02:27.550>gonna <00:02:27.725>speak <00:02:27.900>about <00:02:28.075>burn <00:02:28.250>rates <00:02:28.425>alerting,

43
00:02:30.425 --> 00:02:31.965
<00:02:30.425>I'm <00:02:30.656>gonna <00:02:30.887>show <00:02:31.118>you, <00:02:31.349>uh, <00:02:31.580>a <00:02:31.811>demo.

44
00:02:32.065 --> 00:02:33.925
<00:02:32.065>So <00:02:32.345>everything <00:02:32.625>done <00:02:32.905>in, <00:02:33.185>in <00:02:33.465>practice.

45
00:02:34.625 --> 00:02:38.165
<00:02:34.625>Um, <00:02:34.800>and <00:02:34.975>basically <00:02:35.150>to <00:02:35.325>summarize, <00:02:35.500>to <00:02:35.675>sum <00:02:35.850>up <00:02:36.025>everything

46
00:02:38.295 --> 00:02:41.725
<00:02:38.295>where <00:02:38.470>I'm <00:02:38.645>gonna <00:02:38.820>speak <00:02:38.995>about <00:02:39.170>SLOs <00:02:39.345>and <00:02:39.520>incident <00:02:39.695>management.

47
00:02:45.055 --> 00:02:49.235
<00:02:45.055>So, <00:02:45.171>um, <00:02:45.288>just <00:02:45.405>to <00:02:45.521>have <00:02:45.638>a <00:02:45.755>bit <00:02:45.871>of <00:02:45.988>a <00:02:46.105>recap <00:02:46.221>of, <00:02:46.338>of, <00:02:46.455>uh,

48
00:02:49.535 --> 00:02:51.235
<00:02:49.535>the <00:02:49.885>concepts <00:02:50.234>around <00:02:50.585>the <00:02:50.935>talk.

49
00:02:51.495 --> 00:02:54.715
<00:02:51.495>Um, <00:02:51.650>some <00:02:51.806>of <00:02:51.961>them, <00:02:52.117>some <00:02:52.272>of <00:02:52.428>you <00:02:52.583>are <00:02:52.739>very <00:02:52.895>familiar

50
00:02:54.785 --> 00:02:58.755
<00:02:54.785>with <00:02:55.018>this <00:02:55.251>concepts <00:02:55.484>on, <00:02:55.718>um, <00:02:55.951>on <00:02:56.185>SRE,

51
00:02:58.855 --> 00:03:01.525
<00:02:58.855>on <00:02:59.135>service <00:02:59.415>level <00:02:59.695>indicators <00:02:59.975>or <00:03:00.255>objectives.

52
00:03:01.985 --> 00:03:03.445
<00:03:01.985>Uh, <00:03:02.247>so <00:03:02.510>to <00:03:02.773>summarize <00:03:03.036>a <00:03:03.299>bit

53
00:03:03.555 --> 00:03:06.885
<00:03:03.555>that <00:03:03.730>the <00:03:03.905>service <00:03:04.080>level <00:03:04.255>indicators <00:03:04.430>basically <00:03:04.605>are <00:03:04.780>a <00:03:04.955>measure

54
00:03:07.065 --> 00:03:08.565
<00:03:07.065>of <00:03:07.402>the <00:03:07.740>service <00:03:08.077>level <00:03:08.415>provided.

55
00:03:09.225 --> 00:03:11.085
<00:03:09.225>We <00:03:09.424>usually <00:03:09.625>define <00:03:09.825>them <00:03:10.025>as <00:03:10.225>a <00:03:10.424>ratio <00:03:10.625>of,

56
00:03:11.085 --> 00:03:12.685
<00:03:11.085>of <00:03:11.435>goods <00:03:11.785>over <00:03:12.135>total <00:03:12.485>events.

57
00:03:12.955 --> 00:03:15.605
<00:03:12.955>They <00:03:13.235>range <00:03:13.515>between <00:03:13.795>zero <00:03:14.075>and <00:03:14.355>100%.

58
00:03:16.345 --> 00:03:19.365
<00:03:16.345>So, <00:03:16.578>for <00:03:16.811>example, <00:03:17.045>we <00:03:17.278>have <00:03:17.511>availability, <00:03:17.745>throughput,

59
00:03:19.395 --> 00:03:22.645
<00:03:19.395>request <00:03:19.745>latency, <00:03:20.095>error <00:03:20.445>rates, <00:03:20.795>um,

60
00:03:22.785 --> 00:03:26.005
<00:03:22.785>and <00:03:22.924>the <00:03:23.065>service <00:03:23.204>level <00:03:23.345>objectives <00:03:23.484>will <00:03:23.625>be <00:03:23.765>then <00:03:23.905>a <00:03:24.045>target <00:03:24.185>value

61
00:03:26.105 --> 00:03:28.325
<00:03:26.105>for <00:03:26.304>a <00:03:26.505>service <00:03:26.704>level <00:03:26.905>measured <00:03:27.105>by <00:03:27.304>an <00:03:27.505>SLI.

62
00:03:28.625 --> 00:03:30.925
<00:03:28.625>So <00:03:28.825>above <00:03:29.025>the <00:03:29.225>threshold, <00:03:29.425>the <00:03:29.625>service <00:03:29.825>is <00:03:30.025>compliant.

63
00:03:30.925 --> 00:03:34.125
<00:03:30.925>For <00:03:31.100>example, <00:03:31.275>we <00:03:31.450>have <00:03:31.625>95% <00:03:31.800>of <00:03:31.975>the <00:03:32.150>successful <00:03:32.325>requests,

64
00:03:34.295 --> 00:03:37.085
<00:03:34.295>which <00:03:34.575>are <00:03:34.855>served <00:03:35.135>under <00:03:35.415>100 <00:03:35.695>milliseconds.

65
00:03:37.825 --> 00:03:41.685
<00:03:37.825>The <00:03:37.964>error <00:03:38.105>budget <00:03:38.244>will <00:03:38.385>be <00:03:38.524>defined <00:03:38.665>as <00:03:38.804>100% <00:03:38.945>minus <00:03:39.084>the <00:03:39.225>SLO

66
00:03:41.905 --> 00:03:44.365
<00:03:41.905>and <00:03:42.060>will <00:03:42.216>be <00:03:42.371>the <00:03:42.527>quantity <00:03:42.682>of <00:03:42.838>errors <00:03:42.993>that <00:03:43.149>is <00:03:43.305>tolerated.

67
00:03:45.025 --> 00:03:46.445
<00:03:45.025>And <00:03:45.207>the <00:03:45.390>burn <00:03:45.572>rate <00:03:45.755>would <00:03:45.937>be <00:03:46.120>the <00:03:46.303>rates

68
00:03:46.445 --> 00:03:48.525
<00:03:46.445>of <00:03:46.620>which <00:03:46.795>we <00:03:46.970>are <00:03:47.144>burning <00:03:47.320>the <00:03:47.495>error <00:03:47.670>budget <00:03:47.845>over

69
00:03:48.605 --> 00:03:49.725
<00:03:48.605>a <00:03:48.857>defined <00:03:49.108>periods <00:03:49.361>of <00:03:49.613>time.

70
00:03:50.145 --> 00:03:52.005
<00:03:50.145>Uh, <00:03:50.345>so <00:03:50.545>it'll <00:03:50.745>be <00:03:50.945>very <00:03:51.145>useful <00:03:51.345>at <00:03:51.545>alerting

71
00:03:52.005 --> 00:03:54.285
<00:03:52.005>before <00:03:52.355>exhausting <00:03:52.704>the <00:03:53.055>error <00:03:53.405>budgets.

72
00:03:56.635 --> 00:04:00.935
<00:03:56.635>So, <00:03:56.790>uh, <00:03:56.946>in <00:03:57.101>terms <00:03:57.257>of <00:03:57.412>the <00:03:57.568>S-A-S-R-E <00:03:57.723>DevOps <00:03:57.879>framework, <00:03:58.035>uh,

73
00:04:00.955 --> 00:04:03.415
<00:04:00.955>we <00:04:01.188>usually <00:04:01.421>associate <00:04:01.655>the <00:04:01.888>concept <00:04:02.121>of <00:04:02.355>SLO

74
00:04:03.415 --> 00:04:04.935
<00:04:03.415>with <00:04:03.757>the <00:04:04.099>SLA <00:04:04.441>and <00:04:04.783>SLI.

75
00:04:05.475 --> 00:04:09.135
<00:04:05.475>Um, <00:04:05.602>so <00:04:05.729>to <00:04:05.856>have <00:04:05.984>it <00:04:06.111>a <00:04:06.238>bit <00:04:06.365>more, <00:04:06.493>let's <00:04:06.620>say, <00:04:06.747>simpler, <00:04:06.875>uh,

76
00:04:09.135 --> 00:04:12.295
<00:04:09.135>explanation <00:04:09.310>around <00:04:09.484>it, <00:04:09.660>the <00:04:09.834>SLA <00:04:10.010>will <00:04:10.185>be <00:04:10.359>the <00:04:10.535>agreement

77
00:04:12.805 --> 00:04:14.775
<00:04:12.805>that <00:04:13.038>your <00:04:13.271>company <00:04:13.505>makes <00:04:13.738>with <00:04:13.971>your <00:04:14.205>clients,

78
00:04:14.885 --> 00:04:18.575
<00:04:14.885>whereas <00:04:15.040>the <00:04:15.196>SLI <00:04:15.351>will <00:04:15.507>represent <00:04:15.662>the <00:04:15.818>real <00:04:15.973>numbers <00:04:16.129>on <00:04:16.284>your

79
00:04:18.575 --> 00:04:19.615
<00:04:18.575>system <00:04:19.511>performance.

80
00:04:20.155 --> 00:04:23.855
<00:04:20.154>And <00:04:20.271>then <00:04:20.388>the <00:04:20.505>SLOs <00:04:20.621>are <00:04:20.738>the <00:04:20.854>goals <00:04:20.971>your <00:04:21.088>teams <00:04:21.204>must <00:04:21.321>hit <00:04:21.438>to <00:04:21.554>meet,

81
00:04:23.915 --> 00:04:24.975
<00:04:23.915>uh, <00:04:24.392>the <00:04:24.869>SLAs.

82
00:04:26.665 --> 00:04:31.445
<00:04:26.665>So <00:04:26.792>to <00:04:26.919>have, <00:04:27.046>um, <00:04:27.174>let's <00:04:27.301>say <00:04:27.428>if <00:04:27.555>you <00:04:27.683>prefer <00:04:27.810>like <00:04:27.937>formulas, <00:04:28.065>uh,

83
00:04:31.745 --> 00:04:35.645
<00:04:31.745>we <00:04:31.885>usually <00:04:32.025>have <00:04:32.165>couple <00:04:32.305>of <00:04:32.445>formulas <00:04:32.585>in <00:04:32.725>mind <00:04:32.865>for <00:04:33.005>the <00:04:33.145>SLOs.

84
00:04:36.105 --> 00:04:39.565
<00:04:36.105>So <00:04:36.260>the <00:04:36.416>SOS <00:04:36.571>will <00:04:36.727>be <00:04:36.882>typically <00:04:37.038>expressed <00:04:37.193>as <00:04:37.349>a <00:04:37.505>percentage

85
00:04:39.565 --> 00:04:41.965
<00:04:39.565>of <00:04:39.740>time <00:04:39.915>that <00:04:40.090>a <00:04:40.265>service <00:04:40.440>is <00:04:40.615>expected <00:04:40.790>to <00:04:40.965>meet,

86
00:04:41.965 --> 00:04:44.245
<00:04:41.965>to <00:04:42.198>serve <00:04:42.431>a <00:04:42.665>certain <00:04:42.898>level <00:04:43.131>of <00:04:43.365>performance.

87
00:04:44.745 --> 00:04:47.405
<00:04:44.745>So, <00:04:45.025>for <00:04:45.305>example, <00:04:45.585>successful <00:04:45.865>operations <00:04:46.145>divided

88
00:04:47.425 --> 00:04:50.765
<00:04:47.425>by <00:04:47.658>total <00:04:47.891>operations, <00:04:48.125>uh, <00:04:48.358>multiplied <00:04:48.591>by <00:04:48.825>100

89
00:04:51.825 --> 00:04:53.005
<00:04:51.825>and <00:04:52.179>the <00:04:52.533>burn <00:04:52.887>rates.

90
00:04:53.225 --> 00:04:56.845
<00:04:53.225>Uh, <00:04:53.380>we <00:04:53.536>add <00:04:53.691>the <00:04:53.847>burn <00:04:54.002>rates <00:04:54.158>to <00:04:54.313>improve <00:04:54.469>real <00:04:54.625>reliability

91
00:04:56.945 --> 00:05:00.685
<00:04:56.945>and <00:04:57.145>quality <00:04:57.344>of <00:04:57.545>services, <00:04:57.745>although <00:04:57.945>it's <00:04:58.145>not <00:04:58.344>necessary,

92
00:05:01.145 --> 00:05:04.005
<00:05:01.145>but <00:05:01.344>it's <00:05:01.544>used, <00:05:01.745>let's <00:05:01.945>say, <00:05:02.145>for <00:05:02.344>financial <00:05:02.544>reasons.

93
00:05:06.995 --> 00:05:11.695
<00:05:06.995>So, <00:05:07.111>in <00:05:07.228>terms <00:05:07.345>of <00:05:07.461>what's, <00:05:07.578>uh, <00:05:07.695>goods, <00:05:07.811>SLO <00:05:07.928>versus <00:05:08.045>a <00:05:08.161>bad <00:05:08.278>SLO, <00:05:08.395>uh,

94
00:05:11.715 --> 00:05:15.815
<00:05:11.715>bad <00:05:11.914>SLO <00:05:12.114>will <00:05:12.315>be, <00:05:12.515>uh, <00:05:12.715>vague <00:05:12.914>subjective, <00:05:13.114>uh,

95
00:05:15.815 --> 00:05:17.415
<00:05:15.815>it <00:05:16.165>will <00:05:16.515>lack <00:05:16.865>quantifiable <00:05:17.215>metrics.

96
00:05:17.915 --> 00:05:21.015
<00:05:17.915>It <00:05:18.115>will <00:05:18.315>have <00:05:18.515>undefined <00:05:18.715>threshold <00:05:18.915>and <00:05:19.115>observation <00:05:19.315>window.

97
00:05:21.895 --> 00:05:25.255
<00:05:21.895>A <00:05:22.070>good <00:05:22.245>SLO, <00:05:22.419>however, <00:05:22.594>is <00:05:22.770>very <00:05:22.945>specific <00:05:23.120>and <00:05:23.294>measurable.

98
00:05:25.535 --> 00:05:28.095
<00:05:25.535>User-centric, <00:05:26.001>quantifiable <00:05:26.468>and <00:05:26.935>achievable

99
00:05:28.435 --> 00:05:32.095
<00:05:28.435>and <00:05:28.715>timeframe <00:05:28.995>defined, <00:05:29.275>uh, <00:05:29.555>well <00:05:29.835>defined

100
00:05:32.095 --> 00:05:35.775
<00:05:32.095>as <00:05:32.235>LO <00:05:32.375>we'll <00:05:32.515>focus <00:05:32.655>on <00:05:32.795>a <00:05:32.935>crucial <00:05:33.075>aspects <00:05:33.215>of <00:05:33.355>service <00:05:33.495>quality.

101
00:05:36.195 --> 00:05:39.495
<00:05:36.195>Pro <00:05:36.474>will <00:05:36.755>provide <00:05:37.034>clarity, <00:05:37.315>measurability <00:05:37.594>alignment

102
00:05:39.565 --> 00:05:43.695
<00:05:39.565>with <00:05:39.740>user <00:05:39.915>expectations, <00:05:40.090>uh, <00:05:40.265>which <00:05:40.440>are <00:05:40.615>obviously <00:05:40.790>key <00:05:40.965>elements

103
00:05:43.695 --> 00:05:44.855
<00:05:43.695>for <00:05:44.217>effective <00:05:44.739>monitoring

104
00:05:44.875 --> 00:05:46.815
<00:05:44.875>and <00:05:45.225>evolution <00:05:45.575>of <00:05:45.925>service <00:05:46.275>reliability.

105
00:05:49.085 --> 00:05:53.265
<00:05:49.085>So <00:05:49.224>we'll <00:05:49.364>go <00:05:49.505>a <00:05:49.645>bit <00:05:49.784>over, <00:05:49.924>uh, <00:05:50.065>the <00:05:50.205>SLO <00:05:50.344>indicator <00:05:50.484>types.

106
00:05:54.205 --> 00:05:58.485
<00:05:54.205>And <00:05:54.344>here <00:05:54.484>I'm <00:05:54.625>gonna <00:05:54.765>touch <00:05:54.905>on, <00:05:55.044>on <00:05:55.185>some <00:05:55.325>indicator <00:05:55.465>types, <00:05:55.604>uh,

107
00:05:58.755 --> 00:06:01.125
<00:05:58.755>that <00:05:59.034>we <00:05:59.315>are <00:05:59.594>using <00:05:59.875>at <00:06:00.155>Elasticsearch.

108
00:06:01.745 --> 00:06:04.965
<00:06:01.745>So <00:06:01.900>I'm <00:06:02.056>gonna <00:06:02.211>present <00:06:02.367>next, <00:06:02.522>uh, <00:06:02.678>the <00:06:02.833>a <00:06:02.989>PM <00:06:03.145>availability,

109
00:06:05.565 --> 00:06:07.405
<00:06:05.565>a <00:06:06.031>PM <00:06:06.498>latency, <00:06:06.965>custom

110
00:06:07.965 --> 00:06:12.005
<00:06:07.965>KQL <00:06:08.140>custom <00:06:08.315>metric <00:06:08.489>Instagram <00:06:08.664>metric, <00:06:08.840>and <00:06:09.015>time <00:06:09.190>slice <00:06:09.364>metrics.

111
00:06:14.205 --> 00:06:16.985
<00:06:14.205>So <00:06:14.380>there's <00:06:14.555>a <00:06:14.729>bit <00:06:14.905>of, <00:06:15.080>uh, <00:06:15.255>dive <00:06:15.430>into <00:06:15.604>each,

112
00:06:17.135 --> 00:06:18.145
<00:06:17.135>into <00:06:17.362>each <00:06:17.589>one <00:06:17.816>of <00:06:18.044>it.

113
00:06:19.415 --> 00:06:23.555
<00:06:19.415>So <00:06:19.615>the <00:06:19.815>a <00:06:20.015>PM <00:06:20.215>availability, <00:06:20.415>um, <00:06:20.615>it's <00:06:20.815>designed

114
00:06:23.555 --> 00:06:27.035
<00:06:23.555>to <00:06:23.730>work <00:06:23.905>exclusively <00:06:24.080>with <00:06:24.255>a <00:06:24.430>PM <00:06:24.605>failed <00:06:24.780>transaction <00:06:24.955>rates.

115
00:06:27.655 --> 00:06:30.115
<00:06:27.655>So <00:06:27.854>the <00:06:28.054>users <00:06:28.255>can <00:06:28.455>filter <00:06:28.655>on <00:06:28.854>service <00:06:29.054>name

116
00:06:30.135 --> 00:06:33.395
<00:06:30.135>and <00:06:30.368>environment, <00:06:30.601>transaction <00:06:30.835>type, <00:06:31.068>and <00:06:31.301>transaction <00:06:31.534>name.

117
00:06:34.175 --> 00:06:38.635
<00:06:34.175>Uh, <00:06:34.315>it <00:06:34.455>will <00:06:34.595>support <00:06:34.735>narrowing <00:06:34.875>focus <00:06:35.015>with <00:06:35.155>a <00:06:35.295>query <00:06:35.435>filter, <00:06:35.575>um,

118
00:06:38.895 --> 00:06:40.555
<00:06:38.895>and <00:06:39.245>will <00:06:39.594>support <00:06:39.945>also <00:06:40.294>partitioning

119
00:06:40.695 --> 00:06:43.235
<00:06:40.695>by <00:06:40.870>any <00:06:41.045>field <00:06:41.219>present <00:06:41.395>in <00:06:41.570>the <00:06:41.745>a <00:06:41.920>PM <00:06:42.094>data.

120
00:06:43.895 --> 00:06:47.675
<00:06:43.895>So, <00:06:44.034>for <00:06:44.174>example, <00:06:44.315>uh, <00:06:44.455>for <00:06:44.594>such <00:06:44.734>an <00:06:44.875>SL <00:06:45.015>will <00:06:45.155>be <00:06:45.294>99%

121
00:06:47.675 --> 00:06:49.515
<00:06:47.675>of <00:06:48.141>transactions <00:06:48.608>are <00:06:49.075>successful.

122
00:06:53.005 --> 00:06:56.905
<00:06:53.005>The <00:06:53.145>a <00:06:53.284>PM <00:06:53.425>latency <00:06:53.565>will <00:06:53.705>be <00:06:53.844>designed <00:06:53.985>to <00:06:54.125>work, <00:06:54.265>uh, <00:06:54.405>exclusively

123
00:06:56.935 --> 00:06:58.985
<00:06:56.935>with <00:06:57.285>a <00:06:57.635>PM <00:06:57.985>transaction <00:06:58.335>latency,

124
00:06:59.325 --> 00:07:01.705
<00:06:59.325>so <00:06:59.500>the <00:06:59.675>users <00:06:59.849>can <00:07:00.025>fill <00:07:00.200>their <00:07:00.375>own <00:07:00.550>name, <00:07:00.724>environment,

125
00:07:01.705 --> 00:07:04.585
<00:07:01.705>transaction <00:07:01.984>type, <00:07:02.265>and <00:07:02.544>transaction <00:07:02.825>name, <00:07:03.104>uh,

126
00:07:04.685 --> 00:07:07.305
<00:07:04.685>and <00:07:04.860>will <00:07:05.035>support <00:07:05.210>narrowing <00:07:05.385>focus <00:07:05.560>with <00:07:05.735>a <00:07:05.910>query <00:07:06.085>filter

127
00:07:07.405 --> 00:07:08.425
<00:07:07.405>as <00:07:07.864>well, <00:07:08.323>uh,

128
00:07:08.485 --> 00:07:11.865
<00:07:08.485>and <00:07:08.625>partition <00:07:08.765>by <00:07:08.905>any <00:07:09.045>field <00:07:09.185>present <00:07:09.325>in <00:07:09.465>the <00:07:09.605>A <00:07:09.745>PM <00:07:09.885>data.

129
00:07:12.325 --> 00:07:15.585
<00:07:12.325>So, <00:07:12.480>for <00:07:12.636>example, <00:07:12.791>let's <00:07:12.947>say <00:07:13.102>an <00:07:13.258>SLO <00:07:13.413>will <00:07:13.569>be <00:07:13.724>99%

130
00:07:15.645 --> 00:07:19.145
<00:07:15.645>of <00:07:15.878>transac <00:07:16.111>transactions <00:07:16.344>occur <00:07:16.578>under <00:07:16.811>200 <00:07:17.044>milliseconds.

131
00:07:21.875 --> 00:07:26.175
<00:07:21.875>The <00:07:22.015>custom <00:07:22.155>KQL, <00:07:22.295>uh, <00:07:22.435>SLO <00:07:22.575>will <00:07:22.715>be <00:07:22.855>designed <00:07:22.995>to <00:07:23.135>work <00:07:23.275>exclusively

132
00:07:26.175 --> 00:07:27.935
<00:07:26.175>with <00:07:26.641>custom <00:07:27.108>logs, <00:07:27.575>um,

133
00:07:28.075 --> 00:07:31.095
<00:07:28.075>and <00:07:28.275>will <00:07:28.474>have, <00:07:28.675>uh, <00:07:28.875>so <00:07:29.075>the <00:07:29.275>document <00:07:29.474>counts

134
00:07:31.095 --> 00:07:33.695
<00:07:31.095>for <00:07:31.270>the <00:07:31.445>good <00:07:31.620>filter <00:07:31.795>is <00:07:31.970>used <00:07:32.145>for <00:07:32.320>the <00:07:32.495>numerator.

135
00:07:34.275 --> 00:07:37.335
<00:07:34.275>The <00:07:34.450>document <00:07:34.625>counts <00:07:34.799>for <00:07:34.974>a <00:07:35.150>total <00:07:35.325>filter <00:07:35.500>is <00:07:35.674>used

136
00:07:37.355 --> 00:07:39.135
<00:07:37.355>for <00:07:37.821>the <00:07:38.288>denominator, <00:07:38.755>uh,

137
00:07:39.135 --> 00:07:40.455
<00:07:39.135>and <00:07:39.531>will <00:07:39.926>support <00:07:40.323>partitioning

138
00:07:40.555 --> 00:07:42.855
<00:07:40.555>by <00:07:40.755>any <00:07:40.955>keyword <00:07:41.155>present <00:07:41.355>in <00:07:41.555>the <00:07:41.755>index <00:07:41.955>pattern.

139
00:07:43.555 --> 00:07:47.335
<00:07:43.555>So, <00:07:43.710>for <00:07:43.866>example, <00:07:44.021>uh, <00:07:44.177>here <00:07:44.332>you'll <00:07:44.488>have, <00:07:44.643>um, <00:07:44.799>an <00:07:44.955>example

140
00:07:47.355 --> 00:07:51.415
<00:07:47.355>of <00:07:47.530>like <00:07:47.705>99% <00:07:47.880>of <00:07:48.055>log <00:07:48.230>messages <00:07:48.405>are <00:07:48.580>not <00:07:48.755>errors,

141
00:07:51.835 --> 00:07:55.335
<00:07:51.835>and <00:07:51.990>anything <00:07:52.146>that <00:07:52.301>you <00:07:52.457>want <00:07:52.612>to <00:07:52.768>customize <00:07:52.923>as <00:07:53.079>as <00:07:53.234>logs,

142
00:07:57.495 --> 00:08:00.395
<00:07:57.495>uh, <00:07:57.650>the <00:07:57.806>custom <00:07:57.961>metric, <00:07:58.117>uh, <00:07:58.272>will <00:07:58.428>be <00:07:58.583>designed <00:07:58.739>to <00:07:58.895>work

143
00:08:00.625 --> 00:08:03.115
<00:08:00.625>with <00:08:00.905>metric <00:08:01.185>fields <00:08:01.465>using <00:08:01.745>some <00:08:02.025>aggregation.

144
00:08:03.575 --> 00:08:06.035
<00:08:03.575>So <00:08:03.808>it'll <00:08:04.041>support <00:08:04.275>basic <00:08:04.508>math, <00:08:04.741>bullying <00:08:04.974>logic

145
00:08:06.035 --> 00:08:08.115
<00:08:06.035>between <00:08:06.501>multiple <00:08:06.968>fields, <00:08:07.435>um,

146
00:08:08.375 --> 00:08:09.635
<00:08:08.375>and <00:08:08.753>will <00:08:09.131>support <00:08:09.509>partitioning

147
00:08:09.735 --> 00:08:12.195
<00:08:09.735>by <00:08:09.935>any <00:08:10.135>keyword <00:08:10.335>present <00:08:10.535>in <00:08:10.735>the <00:08:10.935>index <00:08:11.135>pattern.

148
00:08:12.975 --> 00:08:17.155
<00:08:12.975>Um, <00:08:13.115>for <00:08:13.255>example, <00:08:13.395>let's <00:08:13.535>say <00:08:13.675>you'll <00:08:13.815>have <00:08:13.955>an <00:08:14.095>SLO, <00:08:14.235>like <00:08:14.375>99%

149
00:08:17.155 --> 00:08:19.235
<00:08:17.155>of <00:08:17.434>accepted <00:08:17.715>events <00:08:17.994>have <00:08:18.275>been <00:08:18.554>processed,

150
00:08:22.075 --> 00:08:24.455
<00:08:22.075>and <00:08:22.275>Instagram <00:08:22.474>metric <00:08:22.675>will <00:08:22.875>be <00:08:23.075>designed <00:08:23.275>to <00:08:23.474>work

151
00:08:24.455 --> 00:08:25.535
<00:08:24.455>with <00:08:24.941>Instagram <00:08:25.427>fields.

152
00:08:26.195 --> 00:08:28.015
<00:08:26.195>Uh, <00:08:26.474>so, <00:08:26.755>uh, <00:08:27.034>what <00:08:27.315>are <00:08:27.594>those?

153
00:08:28.515 --> 00:08:30.935
<00:08:28.515>Um, <00:08:28.748>Instagram <00:08:28.981>fields <00:08:29.215>will <00:08:29.448>be <00:08:29.681>very <00:08:29.914>useful

154
00:08:30.995 --> 00:08:34.375
<00:08:30.995>for <00:08:31.195>storing <00:08:31.395>pre <00:08:31.595>aggregated <00:08:31.795>high <00:08:31.995>RESO <00:08:32.195>resolution <00:08:32.395>data

155
00:08:34.405 --> 00:08:36.175
<00:08:34.405>with <00:08:35.105>minimal <00:08:35.804>footprint.

156
00:08:36.755 --> 00:08:39.055
<00:08:36.755>Uh, <00:08:36.910>the <00:08:37.066>users <00:08:37.221>can <00:08:37.377>define <00:08:37.532>the <00:08:37.688>range <00:08:37.843>for <00:08:37.999>the <00:08:38.155>values.

157
00:08:39.355 --> 00:08:42.975
<00:08:39.355>The <00:08:39.495>counts <00:08:39.635>are <00:08:39.775>used <00:08:39.914>for <00:08:40.055>the <00:08:40.195>good <00:08:40.335>and <00:08:40.475>total <00:08:40.615>events, <00:08:40.755>um,

158
00:08:43.155 --> 00:08:44.815
<00:08:43.155>and <00:08:43.621>will <00:08:44.088>support <00:08:44.555>partitioning

159
00:08:44.915 --> 00:08:47.175
<00:08:44.915>by <00:08:45.115>any <00:08:45.314>keyword <00:08:45.515>present <00:08:45.714>in <00:08:45.915>the <00:08:46.115>index <00:08:46.314>pattern.

160
00:08:47.995 --> 00:08:51.935
<00:08:47.995>So, <00:08:48.135>for <00:08:48.275>example, <00:08:48.415>you'll <00:08:48.555>have <00:08:48.695>an <00:08:48.835>sl <00:08:48.975>like, <00:08:49.115>uh, <00:08:49.255>90, <00:08:49.395>99%

161
00:08:51.935 --> 00:08:55.965
<00:08:51.935>of <00:08:52.090>events <00:08:52.246>have <00:08:52.401>a <00:08:52.557>latency <00:08:52.712>between <00:08:52.868>zero <00:08:53.023>and <00:08:53.179>100 <00:08:53.334>milliseconds.

162
00:09:00.485 --> 00:09:02.905
<00:09:00.485>So <00:09:00.765>the <00:09:01.045>time <00:09:01.325>slice <00:09:01.605>metric, <00:09:01.885>uh,

163
00:09:02.975 --> 00:09:05.105
<00:09:02.975>will <00:09:03.441>support <00:09:03.908>multiple <00:09:04.375>aggregations.

164
00:09:05.525 --> 00:09:08.025
<00:09:05.525>Um, <00:09:05.725>so <00:09:05.925>what <00:09:06.125>we'll <00:09:06.324>have <00:09:06.525>here, <00:09:06.725>for <00:09:06.925>example,

165
00:09:08.155 --> 00:09:12.665
<00:09:08.155>we'll <00:09:08.355>have <00:09:08.555>like <00:09:08.755>average <00:09:08.954>mean <00:09:09.155>maximum <00:09:09.355>sum, <00:09:09.555>cardinality,

166
00:09:13.095 --> 00:09:17.425
<00:09:13.095>less <00:09:13.375>value <00:09:13.655>standard <00:09:13.935>deviation, <00:09:14.215>uh, <00:09:14.495>percentiles

167
00:09:17.645 --> 00:09:18.865
<00:09:17.645>and <00:09:18.194>document <00:09:18.743>accounts.

168
00:09:20.035 --> 00:09:23.295
<00:09:20.035>Um, <00:09:20.209>and <00:09:20.385>due <00:09:20.560>to <00:09:20.735>the <00:09:20.910>nature <00:09:21.084>of <00:09:21.260>these <00:09:21.435>aggregations

169
00:09:23.395 --> 00:09:25.495
<00:09:23.395>and <00:09:23.628>their <00:09:23.861>relationship <00:09:24.095>with <00:09:24.328>the <00:09:24.561>bucket <00:09:24.795>size,

170
00:09:26.125 --> 00:09:28.575
<00:09:26.125>this <00:09:26.325>indicator <00:09:26.525>forces <00:09:26.725>the <00:09:26.925>use <00:09:27.125>to <00:09:27.325>the <00:09:27.525>user

171
00:09:28.675 --> 00:09:30.935
<00:09:28.675>to <00:09:28.908>use <00:09:29.141>a <00:09:29.375>time <00:09:29.608>slice <00:09:29.841>budgeting <00:09:30.074>method.

172
00:09:32.035 --> 00:09:35.215
<00:09:32.035>And <00:09:32.175>it <00:09:32.314>will <00:09:32.454>allow <00:09:32.594>the <00:09:32.735>user <00:09:32.875>to <00:09:33.015>define <00:09:33.155>a <00:09:33.295>custom <00:09:33.435>equation

173
00:09:35.285 --> 00:09:38.255
<00:09:35.285>with <00:09:35.518>multiple <00:09:35.751>aggregations <00:09:35.985>along <00:09:36.218>with <00:09:36.451>the <00:09:36.685>threshold

174
00:09:38.355 --> 00:09:40.615
<00:09:38.355>for <00:09:38.555>DI <00:09:38.755>device, <00:09:38.955>uh, <00:09:39.155>defining <00:09:39.355>a <00:09:39.555>good <00:09:39.755>slice.

175
00:09:43.525 --> 00:09:46.025
<00:09:43.525>So, <00:09:43.725>um, <00:09:43.925>to <00:09:44.125>have <00:09:44.324>a <00:09:44.525>bit <00:09:44.725>of <00:09:44.925>a

176
00:09:46.655 --> 00:09:48.625
<00:09:46.655>view <00:09:47.005>over <00:09:47.355>the <00:09:47.704>SLR <00:09:48.055>architecture

177
00:09:48.625 --> 00:09:51.785
<00:09:48.625>that <00:09:48.752>we <00:09:48.879>are <00:09:49.006>using <00:09:49.134>at <00:09:49.261>the <00:09:49.388>moment <00:09:49.515>in <00:09:49.643>the <00:09:49.770>elastic <00:09:49.897>search, <00:09:50.025>um,

178
00:09:52.125 --> 00:09:55.265
<00:09:52.125>is, <00:09:52.265>uh, <00:09:52.405>defined <00:09:52.545>in, <00:09:52.685>in <00:09:52.825>the <00:09:52.965>s <00:09:53.105>scheme <00:09:53.245>at <00:09:53.385>the <00:09:53.525>moment.

179
00:09:55.645 --> 00:10:00.345
<00:09:55.645>Um, <00:09:55.800>so <00:09:55.956>basically <00:09:56.111>SLOs <00:09:56.267>are <00:09:56.422>relying <00:09:56.578>on <00:09:56.733>the <00:09:56.889>transform <00:09:57.045>service

180
00:10:01.045 --> 00:10:05.425
<00:10:01.045>to <00:10:01.185>roll <00:10:01.324>up <00:10:01.464>the <00:10:01.604>source <00:10:01.745>data <00:10:01.885>into <00:10:02.025>roll <00:10:02.165>up <00:10:02.305>indices, <00:10:02.444>uh,

181
00:10:05.645 --> 00:10:08.425
<00:10:05.645>and <00:10:05.785>to <00:10:05.925>support <00:10:06.064>the <00:10:06.204>group <00:10:06.345>by, <00:10:06.485>or <00:10:06.625>the <00:10:06.765>partition <00:10:06.905>by <00:10:07.045>feature.

182
00:10:08.845 --> 00:10:10.225
<00:10:08.845>We <00:10:09.093>have <00:10:09.341>added <00:10:09.590>the <00:10:09.838>second <00:10:10.087>layer,

183
00:10:10.235 --> 00:10:14.185
<00:10:10.235>which <00:10:10.410>summarizes <00:10:10.585>the <00:10:10.760>rollup <00:10:10.935>data <00:10:11.110>into <00:10:11.285>an <00:10:11.460>entity <00:10:11.635>centric

184
00:10:14.445 --> 00:10:15.505
<00:10:14.445>for <00:10:15.399>HSLO.

185
00:10:16.085 --> 00:10:19.265
<00:10:16.085>Uh, <00:10:16.285>this <00:10:16.485>index <00:10:16.685>also <00:10:16.885>powers <00:10:17.085>the <00:10:17.285>search <00:10:17.485>experience

186
00:10:19.285 --> 00:10:22.985
<00:10:19.285>to <00:10:19.425>allow <00:10:19.564>users <00:10:19.704>to <00:10:19.844>search <00:10:19.985>and <00:10:20.125>sort <00:10:20.265>by <00:10:20.405>in <00:10:20.545>any <00:10:20.685>dimension.

187
00:10:23.635 --> 00:10:26.945
<00:10:23.635>We'll <00:10:23.775>see <00:10:23.915>everything <00:10:24.055>put <00:10:24.194>into <00:10:24.335>action <00:10:24.475>later <00:10:24.615>on <00:10:24.755>in <00:10:24.895>the <00:10:25.035>demo.

188
00:10:27.445 --> 00:10:32.345
<00:10:27.445>Uh, <00:10:27.600>this <00:10:27.756>is <00:10:27.911>just, <00:10:28.067>let's <00:10:28.222>say <00:10:28.378>like, <00:10:28.533>um, <00:10:28.689>uh, <00:10:28.845>definition

189
00:10:32.485 --> 00:10:34.705
<00:10:32.485>of, <00:10:32.835>uh, <00:10:33.185>of <00:10:33.535>the <00:10:33.885>architecture.

190
00:10:36.165 --> 00:10:39.745
<00:10:36.165>So, <00:10:36.292>uh, <00:10:36.419>I've <00:10:36.546>been <00:10:36.674>talking <00:10:36.801>a <00:10:36.928>lot <00:10:37.055>about <00:10:37.183>transforms <00:10:37.310>up <00:10:37.437>to <00:10:37.564>now.

191
00:10:39.885 --> 00:10:42.545
<00:10:39.885>Uh, <00:10:40.118>but <00:10:40.351>what <00:10:40.585>are <00:10:40.818>really <00:10:41.051>transforms, <00:10:41.285>um,

192
00:10:43.305 --> 00:10:44.705
<00:10:43.305>probably <00:10:43.557>you <00:10:43.809>are <00:10:44.061>familiar <00:10:44.313>with <00:10:44.565>the

193
00:10:44.705 --> 00:10:45.945
<00:10:44.705>term <00:10:44.928>or <00:10:45.151>probably <00:10:45.374>you <00:10:45.597>are <00:10:45.821>not.

194
00:10:46.405 --> 00:10:49.065
<00:10:46.405>Uh, <00:10:46.638>the <00:10:46.871>transforms <00:10:47.105>basically <00:10:47.338>are <00:10:47.571>persistent <00:10:47.805>tasks

195
00:10:49.295 --> 00:10:50.305
<00:10:49.295>that <00:10:49.749>enable <00:10:50.204>you

196
00:10:50.485 --> 00:10:54.425
<00:10:50.485>to <00:10:50.685>convert <00:10:50.885>existing <00:10:51.085>elastic <00:10:51.285>search <00:10:51.485>indices <00:10:51.685>into <00:10:51.885>summarized

197
00:10:54.495 --> 00:10:56.945
<00:10:54.495>indices, <00:10:54.961>which <00:10:55.428>provide <00:10:55.895>opportunities

198
00:10:57.165 --> 00:10:59.105
<00:10:57.165>for <00:10:57.515>new <00:10:57.865>insights <00:10:58.214>and <00:10:58.564>analytics.

199
00:10:59.965 --> 00:11:01.905
<00:10:59.965>For <00:11:00.245>example, <00:11:00.525>you <00:11:00.805>can <00:11:01.085>use <00:11:01.365>transforms

200
00:11:01.925 --> 00:11:04.945
<00:11:01.925>to <00:11:02.125>pivot <00:11:02.324>your <00:11:02.525>data <00:11:02.724>into <00:11:02.925>entity <00:11:03.125>centric <00:11:03.324>indices

201
00:11:05.375 --> 00:11:08.185
<00:11:05.375>that <00:11:05.575>summarize <00:11:05.775>the <00:11:05.975>behavior <00:11:06.175>of <00:11:06.375>users <00:11:06.575>or <00:11:06.775>sessions

202
00:11:08.325 --> 00:11:10.185
<00:11:08.325>or <00:11:08.605>other <00:11:08.885>entities <00:11:09.165>in <00:11:09.445>your <00:11:09.725>data.

203
00:11:11.205 --> 00:11:14.345
<00:11:11.205>Or <00:11:11.360>you <00:11:11.516>can <00:11:11.671>use <00:11:11.827>transforms <00:11:11.982>to <00:11:12.138>find <00:11:12.293>the <00:11:12.449>latest <00:11:12.605>documents

204
00:11:14.475 --> 00:11:17.665
<00:11:14.475>among <00:11:14.630>all <00:11:14.786>the <00:11:14.941>documents <00:11:15.097>that <00:11:15.252>have <00:11:15.408>a <00:11:15.563>certain <00:11:15.719>unique <00:11:15.875>key.

205
00:11:19.945 --> 00:11:23.205
<00:11:19.945>So <00:11:20.178>once <00:11:20.411>you <00:11:20.645>use <00:11:20.878>transforms, <00:11:21.111>basically <00:11:21.345>you,

206
00:11:23.265 --> 00:11:25.245
<00:11:23.265>you <00:11:23.465>can <00:11:23.665>have <00:11:23.865>like <00:11:24.064>three, <00:11:24.265>uh, <00:11:24.465>use <00:11:24.665>cases,

207
00:11:25.385 --> 00:11:29.725
<00:11:25.385>but <00:11:25.512>obviously <00:11:25.639>much <00:11:25.766>more <00:11:25.894>than <00:11:26.021>this, <00:11:26.148>uh, <00:11:26.275>when <00:11:26.403>you <00:11:26.530>need <00:11:26.657>to, <00:11:26.785>uh,

208
00:11:30.605 --> 00:11:33.965
<00:11:30.605>complete <00:11:30.732>a <00:11:30.859>feature <00:11:30.986>index <00:11:31.114>rather <00:11:31.241>than <00:11:31.368>a <00:11:31.495>top <00:11:31.623>end <00:11:31.750>set <00:11:31.877>of <00:11:32.005>items.

209
00:11:34.425 --> 00:11:38.325
<00:11:34.425>Uh, <00:11:34.552>for <00:11:34.679>example, <00:11:34.806>this <00:11:34.934>can <00:11:35.061>be <00:11:35.188>handy <00:11:35.315>in, <00:11:35.443>uh, <00:11:35.570>use <00:11:35.697>cases <00:11:35.824>for,

210
00:11:38.905 --> 00:11:42.325
<00:11:38.905>uh, <00:11:39.105>in, <00:11:39.305>uh, <00:11:39.505>machine <00:11:39.704>learning <00:11:39.905>use <00:11:40.105>cases, <00:11:40.305>um,

211
00:11:42.715 --> 00:11:46.005
<00:11:42.715>when <00:11:42.890>it's <00:11:43.065>not <00:11:43.240>possible <00:11:43.415>really <00:11:43.590>to <00:11:43.765>use, <00:11:43.940>uh, <00:11:44.115>specific

212
00:11:46.685 --> 00:11:50.845
<00:11:46.685>aggregations <00:11:46.859>or <00:11:47.035>when <00:11:47.209>you <00:11:47.385>need <00:11:47.560>to <00:11:47.734>sort <00:11:47.910>aggregation <00:11:48.084>results

213
00:11:51.025 --> 00:11:54.365
<00:11:51.025>by <00:11:51.225>pipeline <00:11:51.425>aggregation, <00:11:51.625>uh, <00:11:51.824>with <00:11:52.025>something <00:11:52.225>that, <00:11:52.425>uh,

214
00:11:54.645 --> 00:11:56.725
<00:11:54.645>pipeline <00:11:54.995>aggregation <00:11:55.345>actually <00:11:55.694>cannot <00:11:56.045>do.

215
00:11:57.545 --> 00:12:00.725
<00:11:57.545>Um, <00:11:57.685>or <00:11:57.824>once <00:11:57.964>you, <00:11:58.104>when <00:11:58.245>you <00:11:58.385>want <00:11:58.525>to <00:11:58.665>create <00:11:58.805>summary <00:11:58.944>tables

216
00:12:00.785 --> 00:12:02.285
<00:12:00.785>to <00:12:01.459>optimize <00:12:02.135>queries.

217
00:12:02.505 --> 00:12:04.485
<00:12:02.505>And <00:12:02.705>here <00:12:02.905>we <00:12:03.105>are <00:12:03.305>talking <00:12:03.505>about, <00:12:03.705>let's <00:12:03.905>say,

218
00:12:04.485 --> 00:12:06.805
<00:12:04.485>where <00:12:04.765>you're <00:12:05.045>using <00:12:05.325>some <00:12:05.605>large <00:12:05.885>dataset

219
00:12:06.805 --> 00:12:09.285
<00:12:06.805>and <00:12:06.979>you <00:12:07.155>want <00:12:07.329>to <00:12:07.505>have <00:12:07.680>more <00:12:07.854>efficient <00:12:08.030>cache <00:12:08.204>results.

220
00:12:12.475 --> 00:12:16.775
<00:12:12.475>So, <00:12:12.615>uh, <00:12:12.755>we <00:12:12.895>talked <00:12:13.035>about <00:12:13.175>how, <00:12:13.315>um, <00:12:13.455>what <00:12:13.595>are <00:12:13.735>transforms, <00:12:13.875>when

221
00:12:16.775 --> 00:12:19.935
<00:12:16.775>to <00:12:16.975>use <00:12:17.175>transforms, <00:12:17.375>and <00:12:17.574>how <00:12:17.775>to <00:12:17.975>create <00:12:18.175>transforms.

222
00:12:20.515 --> 00:12:24.015
<00:12:20.515>So <00:12:20.655>we, <00:12:20.795>if <00:12:20.935>you <00:12:21.074>want <00:12:21.215>to <00:12:21.355>create <00:12:21.495>transforms <00:12:21.635>in <00:12:21.775>elastic <00:12:21.915>search,

223
00:12:24.235 --> 00:12:25.255
<00:12:24.235>um, <00:12:24.541>you <00:12:24.847>can <00:12:25.153>go

224
00:12:25.255 --> 00:12:27.935
<00:12:25.255>to <00:12:25.455>the <00:12:25.655>stack <00:12:25.855>management <00:12:26.055>in <00:12:26.255>transforms <00:12:26.455>in <00:12:26.655>data,

225
00:12:28.715 --> 00:12:31.055
<00:12:28.715>and <00:12:28.890>you <00:12:29.065>can <00:12:29.240>click <00:12:29.415>on <00:12:29.590>the <00:12:29.765>data <00:12:29.940>view <00:12:30.115>there.

226
00:12:31.235 --> 00:12:33.855
<00:12:31.235>Uh, <00:12:31.375>obviously <00:12:31.515>you <00:12:31.655>need <00:12:31.795>to <00:12:31.935>have <00:12:32.075>already <00:12:32.215>a <00:12:32.355>data <00:12:32.495>view <00:12:32.635>created,

227
00:12:34.195 --> 00:12:36.095
<00:12:34.195>um, <00:12:34.475>that <00:12:34.755>you <00:12:35.035>plan <00:12:35.315>to <00:12:35.595>use.

228
00:12:36.555 --> 00:12:39.815
<00:12:36.555>For <00:12:36.755>example, <00:12:36.954>uh, <00:12:37.155>in <00:12:37.354>the <00:12:37.555>serverless, <00:12:37.755>uh, <00:12:37.954>framework,

229
00:12:40.115 --> 00:12:43.575
<00:12:40.115>we <00:12:40.255>can <00:12:40.395>use <00:12:40.535>any <00:12:40.675>of <00:12:40.815>the <00:12:40.955>following <00:12:41.095>that <00:12:41.235>I <00:12:41.375>populated <00:12:41.515>there.

230
00:12:43.675 --> 00:12:47.655
<00:12:43.675>So <00:12:43.830>for <00:12:43.986>example, <00:12:44.141>serverless <00:12:44.297>logs, <00:12:44.452>metrics, <00:12:44.608>traces, <00:12:44.763>and <00:12:44.919>so <00:12:45.074>on.

231
00:12:50.185 --> 00:12:53.645
<00:12:50.185>And <00:12:50.340>then <00:12:50.496>you <00:12:50.651>can <00:12:50.807>choose <00:12:50.962>from, <00:12:51.118>uh, <00:12:51.273>the <00:12:51.429>two <00:12:51.584>types

232
00:12:53.745 --> 00:12:55.885
<00:12:53.745>of <00:12:54.025>transforms, <00:12:54.305>like <00:12:54.585>I <00:12:54.865>described <00:12:55.145>earlier.

233
00:12:56.145 --> 00:12:59.965
<00:12:56.145>So <00:12:56.345>you <00:12:56.545>have <00:12:56.745>privates <00:12:56.944>transform <00:12:57.145>or <00:12:57.345>latest <00:12:57.545>transform.

234
00:13:00.545 --> 00:13:03.925
<00:13:00.545>Um, <00:13:00.700>so <00:13:00.856>for <00:13:01.011>this <00:13:01.167>case, <00:13:01.322>I'm <00:13:01.478>using <00:13:01.633>the <00:13:01.789>aggregate, <00:13:01.944>uh,

235
00:13:04.265 --> 00:13:07.045
<00:13:04.265>the <00:13:04.465>privates <00:13:04.665>transform, <00:13:04.865>which <00:13:05.064>aggregates <00:13:05.265>in <00:13:05.465>groups, <00:13:05.665>your,

236
00:13:07.115 --> 00:13:11.085
<00:13:07.115>your <00:13:07.255>data, <00:13:07.395>or <00:13:07.535>you <00:13:07.675>can <00:13:07.815>select <00:13:07.955>the <00:13:08.095>time <00:13:08.235>range <00:13:08.375>here, <00:13:08.515>uh,

237
00:13:11.235 --> 00:13:14.245
<00:13:11.235>that <00:13:11.410>you <00:13:11.585>want, <00:13:11.760>add <00:13:11.935>a <00:13:12.110>specific <00:13:12.285>filter <00:13:12.460>for <00:13:12.635>it.

238
00:13:14.825 --> 00:13:19.805
<00:13:14.825>Um, <00:13:15.000>and, <00:13:15.175>um, <00:13:15.350>next <00:13:15.525>you <00:13:15.700>can <00:13:15.875>use, <00:13:16.050>uh, <00:13:16.225>some

239
00:13:19.825 --> 00:13:21.525
<00:13:19.825>of <00:13:20.291>the <00:13:20.758>destination <00:13:21.225>index.

240
00:13:22.025 --> 00:13:24.845
<00:13:22.025>So <00:13:22.165>it's, <00:13:22.305>this <00:13:22.444>will <00:13:22.584>be, <00:13:22.725>let's <00:13:22.865>say <00:13:23.005>an, <00:13:23.145>uh, <00:13:23.285>an <00:13:23.425>index

241
00:13:24.845 --> 00:13:28.125
<00:13:24.845>that <00:13:25.000>you <00:13:25.156>created <00:13:25.311>previously, <00:13:25.467>uh, <00:13:25.622>like <00:13:25.778>I <00:13:25.933>showed <00:13:26.089>you <00:13:26.245>before.

242
00:13:28.465 --> 00:13:30.765
<00:13:28.465>Uh, <00:13:28.605>so <00:13:28.745>it <00:13:28.885>could <00:13:29.025>be <00:13:29.165>a, <00:13:29.305>like, <00:13:29.445>for <00:13:29.585>example, <00:13:29.725>a <00:13:29.865>serverless

243
00:13:30.765 --> 00:13:32.005
<00:13:30.765>that <00:13:31.323>logs <00:13:31.881>index,

244
00:13:32.825 --> 00:13:37.205
<00:13:32.825>and <00:13:32.980>you <00:13:33.136>could, <00:13:33.291>uh, <00:13:33.447>enable <00:13:33.602>other, <00:13:33.758>um, <00:13:33.913>filters <00:13:34.069>here, <00:13:34.225>sorry,

245
00:13:37.235 --> 00:13:40.405
<00:13:37.235>like <00:13:37.435>other <00:13:37.635>features <00:13:37.835>like <00:13:38.035>continuous <00:13:38.235>mode <00:13:38.435>retention <00:13:38.635>policy,

246
00:13:41.105 --> 00:13:44.765
<00:13:41.105>uh, <00:13:41.232>in <00:13:41.359>case <00:13:41.486>if <00:13:41.614>you, <00:13:41.741>you <00:13:41.868>are <00:13:41.995>interested <00:13:42.123>to <00:13:42.250>have, <00:13:42.377>uh, <00:13:42.505>other,

247
00:13:44.815 --> 00:13:47.605
<00:13:44.815>other <00:13:45.048>fields <00:13:45.281>available <00:13:45.515>as <00:13:45.748>well, <00:13:45.981>other <00:13:46.215>features.

248
00:13:49.065 --> 00:13:51.325
<00:13:49.065>And <00:13:49.345>then <00:13:49.625>before <00:13:49.905>you <00:13:50.185>actually <00:13:50.465>start

249
00:13:51.425 --> 00:13:55.805
<00:13:51.425>and <00:13:51.580>create <00:13:51.736>the, <00:13:51.891>the <00:13:52.047>transform, <00:13:52.202>uh, <00:13:52.358>you <00:13:52.513>can <00:13:52.669>copy <00:13:52.824>the,

250
00:13:55.825 --> 00:13:58.085
<00:13:55.825>the <00:13:56.291>payloads, <00:13:56.758>uh, <00:13:57.225>aside.

251
00:13:58.295 --> 00:14:01.045
<00:13:58.295>Let's <00:13:58.435>say <00:13:58.574>this <00:13:58.714>will <00:13:58.854>be <00:13:58.995>an <00:13:59.135>example <00:13:59.275>of <00:13:59.415>such <00:13:59.555>a <00:13:59.694>payload.

252
00:14:01.665 --> 00:14:03.925
<00:14:01.665>Um, <00:14:01.944>it <00:14:02.224>will <00:14:02.505>give <00:14:02.785>you, <00:14:03.064>um,

253
00:14:04.265 --> 00:14:06.165
<00:14:04.265>all <00:14:04.498>the <00:14:04.731>JSON <00:14:04.965>definition <00:14:05.198>that <00:14:05.431>you <00:14:05.665>have.

254
00:14:06.185 --> 00:14:09.525
<00:14:06.185>You <00:14:06.312>can <00:14:06.439>use <00:14:06.566>it <00:14:06.694>later, <00:14:06.821>for <00:14:06.948>example, <00:14:07.075>it's <00:14:07.203>embedded, <00:14:07.330>uh, <00:14:07.457>in <00:14:07.584>a,

255
00:14:09.545 --> 00:14:12.725
<00:14:09.545>in <00:14:09.652>a <00:14:09.760>code, <00:14:09.868>uh, <00:14:09.975>if <00:14:10.083>you <00:14:10.191>want <00:14:10.298>to <00:14:10.406>use <00:14:10.514>it <00:14:10.621>as <00:14:10.729>codes <00:14:10.837>as <00:14:10.944>well.

256
00:14:15.225 --> 00:14:18.005
<00:14:15.225>So <00:14:15.458>once <00:14:15.691>you <00:14:15.925>have <00:14:16.158>the <00:14:16.391>transform <00:14:16.625>defined

257
00:14:18.065 --> 00:14:20.045
<00:14:18.065>and <00:14:18.265>created <00:14:18.465>it, <00:14:18.665>uh, <00:14:18.865>you <00:14:19.065>can <00:14:19.265>go <00:14:19.465>ahead

258
00:14:20.105 --> 00:14:22.005
<00:14:20.105>and <00:14:20.385>create <00:14:20.665>some <00:14:20.945>alerts <00:14:21.225>for <00:14:21.505>it.

259
00:14:22.505 --> 00:14:25.805
<00:14:22.505>So <00:14:22.645>the <00:14:22.785>same, <00:14:22.925>you <00:14:23.064>could <00:14:23.205>go <00:14:23.345>to <00:14:23.485>stack <00:14:23.625>management <00:14:23.765>in <00:14:23.905>alerts

260
00:14:25.805 --> 00:14:26.965
<00:14:25.805>and <00:14:26.153>insight <00:14:26.501>in <00:14:26.849>rules

261
00:14:27.305 --> 00:14:31.765
<00:14:27.305>and <00:14:27.479>create <00:14:27.655>a <00:14:27.829>specific, <00:14:28.005>uh, <00:14:28.180>alert <00:14:28.354>for <00:14:28.530>the <00:14:28.704>transform.

262
00:14:31.945 --> 00:14:34.165
<00:14:31.945>So <00:14:32.178>the <00:14:32.411>alert <00:14:32.645>is <00:14:32.878>called <00:14:33.111>transform <00:14:33.345>health.

263
00:14:34.825 --> 00:14:37.725
<00:14:34.825>Uh, <00:14:34.980>you <00:14:35.136>can <00:14:35.291>select <00:14:35.447>it <00:14:35.602>from <00:14:35.758>the <00:14:35.913>available <00:14:36.069>stack <00:14:36.225>rules,

264
00:14:38.625 --> 00:14:41.805
<00:14:38.625>and <00:14:38.825>you, <00:14:39.025>you <00:14:39.225>need <00:14:39.425>to <00:14:39.625>select <00:14:39.825>your <00:14:40.025>transform

265
00:14:41.805 --> 00:14:43.445
<00:14:41.805>that <00:14:42.155>you <00:14:42.505>just <00:14:42.854>created <00:14:43.204>previously,

266
00:14:44.145 --> 00:14:47.165
<00:14:44.145>and <00:14:44.300>you <00:14:44.456>can <00:14:44.611>obviously <00:14:44.767>enable <00:14:44.922>some <00:14:45.078>of <00:14:45.233>the <00:14:45.389>features <00:14:45.545>there.

267
00:14:47.265 --> 00:14:50.285
<00:14:47.265>For <00:14:47.405>example, <00:14:47.545>if <00:14:47.685>you <00:14:47.824>want <00:14:47.965>to <00:14:48.105>track <00:14:48.245>whether <00:14:48.385>the <00:14:48.525>transform, <00:14:48.665>uh,

268
00:14:50.345 --> 00:14:53.645
<00:14:50.345>was <00:14:50.500>not <00:14:50.656>started, <00:14:50.811>uh, <00:14:50.967>if <00:14:51.122>you <00:14:51.278>want <00:14:51.433>to <00:14:51.589>get <00:14:51.745>alerts

269
00:14:53.665 --> 00:14:56.525
<00:14:53.665>for <00:14:53.944>unhealthy <00:14:54.224>tra, <00:14:54.505>uh, <00:14:54.785>transform, <00:14:55.064>uh,

270
00:14:56.625 --> 00:14:59.685
<00:14:56.625>and <00:14:56.765>if <00:14:56.905>you <00:14:57.045>want <00:14:57.185>to <00:14:57.325>integrate <00:14:57.465>it <00:14:57.605>with <00:14:57.745>any <00:14:57.885>connector, <00:14:58.025>like

271
00:14:59.685 --> 00:15:02.165
<00:14:59.685>for <00:14:59.885>example, <00:15:00.084>uh, <00:15:00.285>if <00:15:00.484>you're <00:15:00.685>in <00:15:00.885>a <00:15:01.084>DevOps

272
00:15:02.185 --> 00:15:05.925
<00:15:02.185>or <00:15:02.312>an <00:15:02.439>SRE, <00:15:02.566>if <00:15:02.694>you <00:15:02.821>want <00:15:02.948>to <00:15:03.075>alert <00:15:03.203>via <00:15:03.330>PagerDuty <00:15:03.457>Slack, <00:15:03.584>uh,

273
00:15:05.925 --> 00:15:07.285
<00:15:05.925>create <00:15:06.333>a <00:15:06.741>Jira <00:15:07.149>issue

274
00:15:07.385 --> 00:15:09.165
<00:15:07.385>or <00:15:07.618>just <00:15:07.851>simply <00:15:08.085>send <00:15:08.318>you <00:15:08.551>an <00:15:08.785>email,

275
00:15:12.795 --> 00:15:15.605
<00:15:12.795>obviously, <00:15:12.995>uh, <00:15:13.194>we <00:15:13.395>talked <00:15:13.594>about <00:15:13.795>some <00:15:13.995>of, <00:15:14.194>uh,

276
00:15:15.625 --> 00:15:19.765
<00:15:15.625>the <00:15:15.765>features <00:15:15.905>via <00:15:16.045>the <00:15:16.185>elastic <00:15:16.325>search <00:15:16.465>UI <00:15:16.605>via <00:15:16.745>the <00:15:16.885>Kibana <00:15:17.025>ui,

277
00:15:20.145 --> 00:15:22.765
<00:15:20.145>but <00:15:20.345>obviously <00:15:20.545>you <00:15:20.745>can <00:15:20.944>use, <00:15:21.145>uh, <00:15:21.345>the <00:15:21.545>APIs

278
00:15:22.785 --> 00:15:25.885
<00:15:22.785>to <00:15:23.018>create <00:15:23.251>such <00:15:23.485>transforms <00:15:23.718>and <00:15:23.951>also <00:15:24.185>SLOs.

279
00:15:26.385 --> 00:15:30.565
<00:15:26.385>Um, <00:15:26.512>so <00:15:26.639>you <00:15:26.766>can <00:15:26.894>use <00:15:27.021>them, <00:15:27.148>for <00:15:27.275>example, <00:15:27.403>to, <00:15:27.530>to <00:15:27.657>integrate <00:15:27.785>it

280
00:15:30.755 --> 00:15:33.405
<00:15:30.755>with <00:15:30.988>infrastructure <00:15:31.221>as <00:15:31.455>code, <00:15:31.688>like <00:15:31.921>for, <00:15:32.155>uh,

281
00:15:33.405 --> 00:15:34.605
<00:15:33.405>for <00:15:33.944>example, <00:15:34.485>Terraform.

282
00:15:35.265 --> 00:15:38.125
<00:15:35.265>And <00:15:35.420>these <00:15:35.576>are <00:15:35.731>like, <00:15:35.887>let's <00:15:36.042>say <00:15:36.198>a <00:15:36.353>list <00:15:36.509>of <00:15:36.665>some

283
00:15:38.125 --> 00:15:40.125
<00:15:38.125>of <00:15:38.405>the <00:15:38.685>very <00:15:38.965>popular <00:15:39.245>A <00:15:39.525>APIs.

284
00:15:40.345 --> 00:15:43.805
<00:15:40.345>Um, <00:15:40.500>you <00:15:40.656>have <00:15:40.811>later <00:15:40.967>on, <00:15:41.122>I <00:15:41.278>added <00:15:41.433>a <00:15:41.589>resource <00:15:41.745>page

285
00:15:44.015 --> 00:15:47.845
<00:15:44.015>where <00:15:44.155>you <00:15:44.295>have <00:15:44.435>all <00:15:44.574>the <00:15:44.715>APIs <00:15:44.855>that <00:15:44.995>you <00:15:45.135>want <00:15:45.275>to <00:15:45.415>consult.

286
00:15:50.125 --> 00:15:54.545
<00:15:50.125>Um, <00:15:50.265>and, <00:15:50.405>uh, <00:15:50.545>once <00:15:50.685>you <00:15:50.825>created, <00:15:50.965>let's <00:15:51.105>say <00:15:51.245>the, <00:15:51.385>the <00:15:51.525>transform

287
00:15:54.605 --> 00:15:56.225
<00:15:54.605>and <00:15:55.071>the <00:15:55.538>transformer <00:15:56.005>alerts

288
00:15:56.365 --> 00:15:59.865
<00:15:56.365>and <00:15:56.505>the <00:15:56.645>SLO, <00:15:56.785>uh, <00:15:56.925>you <00:15:57.065>want <00:15:57.205>to <00:15:57.345>maybe <00:15:57.485>add <00:15:57.625>a <00:15:57.765>burn,

289
00:16:00.005 --> 00:16:01.025
<00:16:00.005>uh, <00:16:00.464>burn <00:16:00.923>rate.

290
00:16:01.525 --> 00:16:03.145
<00:16:01.525>But <00:16:01.805>what <00:16:02.084>is <00:16:02.365>burn <00:16:02.645>rate <00:16:02.925>alerting?

291
00:16:03.365 --> 00:16:07.745
<00:16:03.365>So <00:16:03.505>burn <00:16:03.645>rate <00:16:03.785>alerting <00:16:03.925>calculates <00:16:04.065>the <00:16:04.205>rate <00:16:04.345>at <00:16:04.485>which <00:16:04.625>SLOs <00:16:04.765>are

292
00:16:07.745 --> 00:16:09.785
<00:16:07.745>failing <00:16:08.025>over <00:16:08.305>multiple <00:16:08.585>windows <00:16:08.865>of <00:16:09.145>time.

293
00:16:10.525 --> 00:16:13.585
<00:16:10.525>So, <00:16:10.699>uh, <00:16:10.875>it's <00:16:11.050>less <00:16:11.225>sensitive <00:16:11.400>to <00:16:11.574>short <00:16:11.750>term <00:16:11.925>fluctuations

294
00:16:13.805 --> 00:16:15.985
<00:16:13.805>by <00:16:14.155>focusing <00:16:14.505>on <00:16:14.854>sustained <00:16:15.204>deviations.

295
00:16:16.885 --> 00:16:18.545
<00:16:16.885>And <00:16:17.085>it <00:16:17.285>will <00:16:17.485>give <00:16:17.685>you <00:16:17.885>an <00:16:18.085>indication <00:16:18.285>of

296
00:16:18.645 --> 00:16:20.705
<00:16:18.645>how <00:16:18.925>severely <00:16:19.204>the <00:16:19.485>service <00:16:19.765>is <00:16:20.045>degrading,

297
00:16:20.725 --> 00:16:22.625
<00:16:20.725>and <00:16:21.005>it'll <00:16:21.285>helps <00:16:21.565>you <00:16:21.845>prioritize <00:16:22.125>multiple

298
00:16:22.625 --> 00:16:23.985
<00:16:22.625>issues <00:16:22.931>at <00:16:23.237>the <00:16:23.543>same <00:16:23.849>time.

299
00:16:25.765 --> 00:16:27.625
<00:16:25.765>So <00:16:25.965>let's <00:16:26.165>see <00:16:26.365>a <00:16:26.564>bit <00:16:26.765>how <00:16:26.965>this <00:16:27.165>looks.

300
00:16:28.805 --> 00:16:30.865
<00:16:28.805>So, <00:16:29.155>burn <00:16:29.505>rates <00:16:29.854>alerting, <00:16:30.204>uh,

301
00:16:31.135 --> 00:16:33.105
<00:16:31.135>work <00:16:31.415>over <00:16:31.694>multiple <00:16:31.975>windows <00:16:32.255>of <00:16:32.535>time.

302
00:16:33.605 --> 00:16:36.465
<00:16:33.605>So <00:16:33.760>you <00:16:33.916>have <00:16:34.071>two <00:16:34.227>windows <00:16:34.382>for <00:16:34.538>e <00:16:34.693>severity, <00:16:34.849>a <00:16:35.005>short

303
00:16:36.605 --> 00:16:39.265
<00:16:36.605>and <00:16:36.760>a <00:16:36.916>long <00:16:37.071>one, <00:16:37.227>and <00:16:37.382>the <00:16:37.538>short <00:16:37.693>window <00:16:37.849>is <00:16:38.005>one

304
00:16:39.265 --> 00:16:40.385
<00:16:39.265>12 <00:16:39.516>of <00:16:39.769>the <00:16:40.021>long <00:16:40.273>window.

305
00:16:40.965 --> 00:16:44.945
<00:16:40.965>So <00:16:41.105>when <00:16:41.245>the <00:16:41.385>burn <00:16:41.525>rate <00:16:41.665>for <00:16:41.805>both <00:16:41.945>window <00:16:42.085>exceeds <00:16:42.225>the <00:16:42.365>threshold,

306
00:16:44.945 --> 00:16:46.145
<00:16:44.945>the <00:16:45.305>alert <00:16:45.665>is <00:16:46.025>triggered.

307
00:16:47.205 --> 00:16:49.465
<00:16:47.205>So, <00:16:47.438>uh, <00:16:47.671>why <00:16:47.905>are <00:16:48.138>we <00:16:48.371>using <00:16:48.605>this?

308
00:16:49.645 --> 00:16:52.105
<00:16:49.645>Uh, <00:16:49.925>well, <00:16:50.204>some, <00:16:50.485>let's <00:16:50.765>say <00:16:51.045>advantages

309
00:16:52.205 --> 00:16:54.425
<00:16:52.205>of <00:16:52.438>burn <00:16:52.671>rate <00:16:52.905>alerting <00:16:53.138>is <00:16:53.371>that, <00:16:53.605>uh,

310
00:16:54.605 --> 00:16:57.745
<00:16:54.605>it <00:16:54.780>has <00:16:54.955>produced <00:16:55.130>alert <00:16:55.305>fatigue <00:16:55.480>will <00:16:55.655>improve <00:16:55.830>the <00:16:56.005>user

311
00:16:57.755 --> 00:17:00.185
<00:16:57.755>experience, <00:16:58.035>uh, <00:16:58.314>will, <00:16:58.595>um, <00:16:58.875>help <00:16:59.155>you

312
00:17:00.185 --> 00:17:02.345
<00:17:00.185>with <00:17:00.535>a <00:17:00.885>flexible <00:17:01.234>alerting <00:17:01.584>framework,

313
00:17:02.485 --> 00:17:03.825
<00:17:02.485>and <00:17:02.786>it <00:17:03.088>has <00:17:03.389>good <00:17:03.691>precision.

314
00:17:04.885 --> 00:17:07.665
<00:17:04.885>Um, <00:17:05.040>whereas <00:17:05.196>at <00:17:05.351>the <00:17:05.507>moment, <00:17:05.662>let's <00:17:05.818>say <00:17:05.973>there <00:17:06.129>are <00:17:06.285>lots

315
00:17:07.665 --> 00:17:09.905
<00:17:07.665>of <00:17:07.865>options <00:17:08.065>to <00:17:08.264>configure, <00:17:08.464>uh, <00:17:08.665>in <00:17:08.865>this <00:17:09.065>version

316
00:17:09.925 --> 00:17:12.625
<00:17:09.925>of <00:17:10.158>Elasticsearch, <00:17:10.391>however, <00:17:10.625>this <00:17:10.858>will <00:17:11.091>be <00:17:11.325>improved

317
00:17:12.735 --> 00:17:14.785
<00:17:12.734>with <00:17:13.201>future, <00:17:13.668>uh, <00:17:14.135>versions.

318
00:17:17.235 --> 00:17:20.495
<00:17:17.234>So, <00:17:17.375>um, <00:17:17.514>burn <00:17:17.655>rate <00:17:17.794>alert <00:17:17.935>is, <00:17:18.074>let's <00:17:18.214>say <00:17:18.354>a <00:17:18.494>different <00:17:18.635>type

319
00:17:20.495 --> 00:17:23.455
<00:17:20.494>of <00:17:20.622>alert, <00:17:20.749>but <00:17:20.876>basically <00:17:21.004>you <00:17:21.131>create <00:17:21.258>it <00:17:21.385>in <00:17:21.513>the <00:17:21.640>same <00:17:21.767>way <00:17:21.895>you

320
00:17:23.455 --> 00:17:25.935
<00:17:23.454>created, <00:17:23.734>um, <00:17:24.014>a <00:17:24.294>transform <00:17:24.574>health <00:17:24.855>alert.

321
00:17:26.515 --> 00:17:29.695
<00:17:26.515>Um, <00:17:26.690>so <00:17:26.865>you <00:17:27.040>can <00:17:27.215>select <00:17:27.390>the, <00:17:27.565>the <00:17:27.740>rule, <00:17:27.915>uh,

322
00:17:29.865 --> 00:17:30.975
<00:17:29.865>start <00:17:30.197>creating <00:17:30.531>the <00:17:30.864>rule,

323
00:17:31.475 --> 00:17:34.535
<00:17:31.475>and <00:17:31.630>in <00:17:31.786>this <00:17:31.941>case <00:17:32.097>it's <00:17:32.252>called, <00:17:32.408>uh, <00:17:32.563>SLO <00:17:32.719>burn <00:17:32.875>rate.

324
00:17:34.595 --> 00:17:37.615
<00:17:34.595>You <00:17:34.770>selected <00:17:34.945>from, <00:17:35.120>from <00:17:35.295>the <00:17:35.470>menu <00:17:35.645>of, <00:17:35.820>uh, <00:17:35.995>alerts

325
00:17:37.615 --> 00:17:41.135
<00:17:37.615>that <00:17:37.755>you <00:17:37.895>have <00:17:38.035>available <00:17:38.175>and <00:17:38.315>will <00:17:38.455>populate <00:17:38.595>with <00:17:38.735>this <00:17:38.875>type <00:17:39.015>of,

326
00:17:41.755 --> 00:17:46.655
<00:17:41.755>um, <00:17:41.910>of <00:17:42.066>field, <00:17:42.221>of, <00:17:42.377>of <00:17:42.532>window <00:17:42.688>with <00:17:42.843>multiple, <00:17:42.999>um, <00:17:43.155>uh,

327
00:17:47.015 --> 00:17:49.725
<00:17:47.015>features, <00:17:47.248>multiple <00:17:47.481>variables <00:17:47.715>that <00:17:47.948>you <00:17:48.181>can <00:17:48.415>select.

328
00:17:50.505 --> 00:17:53.325
<00:17:50.505>An <00:17:50.705>interesting <00:17:50.905>one <00:17:51.105>is <00:17:51.305>the <00:17:51.505>burn <00:17:51.705>rate <00:17:51.905>threshold.

329
00:17:53.785 --> 00:17:55.805
<00:17:53.785>Uh, <00:17:53.960>that <00:17:54.135>basically <00:17:54.310>tells <00:17:54.485>you <00:17:54.660>how <00:17:54.835>long <00:17:55.010>you <00:17:55.185>have

330
00:17:55.815 --> 00:17:57.925
<00:17:55.815>until <00:17:56.095>your <00:17:56.375>error <00:17:56.655>budget <00:17:56.935>is <00:17:57.215>exhausted,

331
00:17:58.785 --> 00:18:01.205
<00:17:58.785>and <00:17:59.018>you <00:17:59.251>can <00:17:59.485>have <00:17:59.718>different <00:17:59.951>action <00:18:00.185>groups

332
00:18:01.385 --> 00:18:04.445
<00:18:01.385>and <00:18:01.560>add <00:18:01.735>them <00:18:01.910>according <00:18:02.085>to <00:18:02.260>your <00:18:02.435>priority, <00:18:02.610>either <00:18:02.785>critical,

333
00:18:04.515 --> 00:18:07.085
<00:18:04.515>high, <00:18:04.865>medium, <00:18:05.215>or, <00:18:05.565>or <00:18:05.915>low.

334
00:18:08.545 --> 00:18:11.005
<00:18:08.545>Um, <00:18:08.700>and <00:18:08.856>you <00:18:09.011>can <00:18:09.167>integrate <00:18:09.322>it <00:18:09.478>as <00:18:09.633>well, <00:18:09.789>just <00:18:09.945>like

335
00:18:11.005 --> 00:18:14.765
<00:18:11.005>for <00:18:11.180>the <00:18:11.355>other <00:18:11.530>alerts <00:18:11.705>with <00:18:11.880>any <00:18:12.055>connector, <00:18:12.230>PagerDuty, <00:18:12.405>slack,

336
00:18:15.145 --> 00:18:18.785
<00:18:15.145>um, <00:18:15.425>JIRA, <00:18:15.705>and <00:18:15.985>so <00:18:16.264>on, <00:18:16.545>right?

337
00:18:19.205 --> 00:18:22.425
<00:18:19.205>So <00:18:19.332>let's, <00:18:19.459>uh, <00:18:19.586>let's <00:18:19.714>see <00:18:19.841>in <00:18:19.968>action <00:18:20.095>how, <00:18:20.223>how <00:18:20.350>this <00:18:20.477>will <00:18:20.605>work.

338
00:18:25.945 --> 00:18:28.805
<00:18:25.945>So, <00:18:26.145>for <00:18:26.345>example, <00:18:26.544>to <00:18:26.745>creates <00:18:26.945>the, <00:18:27.145>the <00:18:27.345>transforms,

339
00:18:28.805 --> 00:18:31.005
<00:18:28.805>like <00:18:28.980>I <00:18:29.155>said, <00:18:29.330>you <00:18:29.505>go <00:18:29.680>to <00:18:29.855>stack <00:18:30.030>managements <00:18:30.205>here,

340
00:18:31.085 --> 00:18:34.925
<00:18:31.085>I <00:18:31.260>already <00:18:31.435>have <00:18:31.610>some <00:18:31.785>created <00:18:31.960>transforms, <00:18:32.135>um, <00:18:32.310>for <00:18:32.485>you

341
00:18:35.185 --> 00:18:39.125
<00:18:35.185>and <00:18:35.312>for <00:18:35.439>example, <00:18:35.566>uh, <00:18:35.694>to <00:18:35.821>view <00:18:35.948>one <00:18:36.075>of, <00:18:36.203>one <00:18:36.330>of <00:18:36.457>the <00:18:36.585>transforms,

342
00:18:39.125 --> 00:18:41.125
<00:18:39.125>you <00:18:39.358>just <00:18:39.591>un <00:18:39.825>click <00:18:40.058>under <00:18:40.291>it, <00:18:40.525>uh,

343
00:18:41.195 --> 00:18:43.645
<00:18:41.195>will <00:18:41.428>share <00:18:41.661>basically <00:18:41.895>a <00:18:42.128>health, <00:18:42.361>uh, <00:18:42.595>pain,

344
00:18:43.985 --> 00:18:45.165
<00:18:43.985>uh, <00:18:44.339>of <00:18:44.693>the <00:18:45.047>transform.

345
00:18:45.305 --> 00:18:49.405
<00:18:45.305>You <00:18:45.445>could <00:18:45.585>check <00:18:45.725>it <00:18:45.865>if <00:18:46.005>it's <00:18:46.145>degraded, <00:18:46.285>if <00:18:46.425>it's <00:18:46.565>healthy, <00:18:46.705>uh,

346
00:18:49.405 --> 00:18:52.445
<00:18:49.405>if <00:18:49.605>it's <00:18:49.805>unavailable, <00:18:50.004>uh, <00:18:50.205>failed, <00:18:50.405>and <00:18:50.605>so <00:18:50.805>on.

347
00:18:52.985 --> 00:18:57.565
<00:18:52.985>Um, <00:18:53.125>and <00:18:53.264>if <00:18:53.405>you <00:18:53.544>have <00:18:53.685>any <00:18:53.824>messages <00:18:53.965>that, <00:18:54.104>uh, <00:18:54.245>regarding <00:18:54.385>the,

348
00:18:57.665 --> 00:19:00.245
<00:18:57.665>the <00:18:58.131>specific <00:18:58.598>transform, <00:18:59.065>uh,

349
00:19:00.245 --> 00:19:03.125
<00:19:00.245>and <00:19:00.419>the <00:19:00.594>instances <00:19:00.770>as <00:19:00.945>well, <00:19:01.120>then <00:19:01.294>you <00:19:01.469>go <00:19:01.645>ahead

350
00:19:03.185 --> 00:19:05.925
<00:19:03.185>and <00:19:03.418>create <00:19:03.651>the <00:19:03.885>new <00:19:04.118>SLO <00:19:04.351>by <00:19:04.585>going

351
00:19:05.945 --> 00:19:08.525
<00:19:05.945>to <00:19:06.225>the <00:19:06.504>observability, <00:19:06.784>uh, <00:19:07.064>panel <00:19:07.345>there.

352
00:19:09.105 --> 00:19:12.165
<00:19:09.105>Um, <00:19:09.260>you <00:19:09.416>can <00:19:09.571>choose <00:19:09.727>the <00:19:09.882>SLI <00:19:10.038>type <00:19:10.193>that <00:19:10.349>you <00:19:10.505>want

353
00:19:12.165 --> 00:19:13.445
<00:19:12.165>that <00:19:12.549>I <00:19:12.933>described <00:19:13.317>earlier.

354
00:19:13.945 --> 00:19:18.085
<00:19:13.945>Um, <00:19:14.085>in <00:19:14.225>this <00:19:14.365>case, <00:19:14.504>it'll <00:19:14.645>be, <00:19:14.784>let's <00:19:14.925>say, <00:19:15.064>custom, <00:19:15.205>um, <00:19:15.345>uh,

355
00:19:18.085 --> 00:19:21.445
<00:19:18.085>custom <00:19:18.285>SLI, <00:19:18.485>you <00:19:18.685>input <00:19:18.885>the <00:19:19.085>query <00:19:19.285>filter, <00:19:19.485>uh,

356
00:19:21.785 --> 00:19:24.325
<00:19:21.785>and <00:19:21.985>the <00:19:22.185>goods <00:19:22.385>query <00:19:22.585>and <00:19:22.785>the <00:19:22.985>total <00:19:23.185>query.

357
00:19:24.945 --> 00:19:28.565
<00:19:24.945>Um, <00:19:25.100>and <00:19:25.256>this <00:19:25.411>will <00:19:25.567>basically <00:19:25.722>help <00:19:25.878>you <00:19:26.033>have, <00:19:26.189>uh, <00:19:26.345>the,

358
00:19:28.705 --> 00:19:30.845
<00:19:28.705>the <00:19:28.938>two <00:19:29.171>queries <00:19:29.405>that <00:19:29.638>you're <00:19:29.871>interested <00:19:30.105>in.

359
00:19:31.585 --> 00:19:33.765
<00:19:31.585>Uh, <00:19:31.785>you <00:19:31.985>can <00:19:32.185>select <00:19:32.385>the <00:19:32.585>partition <00:19:32.785>by <00:19:32.985>feature,

360
00:19:33.915 --> 00:19:35.725
<00:19:33.915>that <00:19:34.195>could <00:19:34.475>be <00:19:34.754>either <00:19:35.034>project <00:19:35.315>ID

361
00:19:35.945 --> 00:19:39.805
<00:19:35.945>or <00:19:36.145>cluster <00:19:36.345>handling <00:19:36.544>cluster, <00:19:36.745>um, <00:19:36.945>the <00:19:37.145>rolling <00:19:37.345>window,

362
00:19:40.075 --> 00:19:43.285
<00:19:40.075>that <00:19:40.250>will <00:19:40.425>be <00:19:40.600>30 <00:19:40.775>days, <00:19:40.950>90 <00:19:41.125>or <00:19:41.300>seven <00:19:41.475>days.

363
00:19:44.025 --> 00:19:47.525
<00:19:44.025>And <00:19:44.180>obviously <00:19:44.336>the <00:19:44.491>target <00:19:44.647>value <00:19:44.802>for <00:19:44.958>your <00:19:45.113>SLO, <00:19:45.269>the <00:19:45.425>percentile,

364
00:19:47.985 --> 00:19:52.405
<00:19:47.985>you <00:19:48.125>have <00:19:48.264>99% <00:19:48.405>or <00:19:48.544>95, <00:19:48.685>uh, <00:19:48.824>as <00:19:48.965>you, <00:19:49.104>as <00:19:49.245>you <00:19:49.385>wish.

365
00:19:53.625 --> 00:19:57.165
<00:19:53.625>And, <00:19:53.780>uh, <00:19:53.936>here <00:19:54.091>you <00:19:54.247>can <00:19:54.402>input, <00:19:54.558>uh, <00:19:54.713>obviously <00:19:54.869>the <00:19:55.025>name,

366
00:19:57.265 --> 00:20:01.045
<00:19:57.265>the <00:19:57.440>description <00:19:57.615>for <00:19:57.790>your <00:19:57.965>SLO <00:19:58.140>and <00:19:58.315>add <00:19:58.490>specific <00:19:58.665>tags.

367
00:20:01.355 --> 00:20:03.405
<00:20:01.355>This <00:20:01.510>will <00:20:01.666>be <00:20:01.821>very <00:20:01.977>handy <00:20:02.132>for <00:20:02.288>you <00:20:02.443>if <00:20:02.599>you <00:20:02.755>want

368
00:20:03.405 --> 00:20:07.765
<00:20:03.405>to <00:20:03.545>check <00:20:03.685>it <00:20:03.825>later <00:20:03.965>for <00:20:04.105>your <00:20:04.245>specific, <00:20:04.385>uh, <00:20:04.524>team <00:20:04.665>or <00:20:04.805>department.

369
00:20:08.145 --> 00:20:13.085
<00:20:08.145>You <00:20:08.300>go <00:20:08.456>ahead <00:20:08.611>and <00:20:08.767>create <00:20:08.922>the <00:20:09.078>SLO, <00:20:09.233>and <00:20:09.389>then <00:20:09.545>immediately

370
00:20:13.085 --> 00:20:15.245
<00:20:13.085>after, <00:20:13.260>we'll <00:20:13.435>give <00:20:13.610>you <00:20:13.785>the <00:20:13.960>option <00:20:14.135>to <00:20:14.310>create, <00:20:14.485>uh,

371
00:20:15.355 --> 00:20:17.205
<00:20:15.355>burn <00:20:15.821>rates, <00:20:16.288>uh, <00:20:16.755>alert.

372
00:20:17.465 --> 00:20:20.605
<00:20:17.465>Uh, <00:20:17.605>you <00:20:17.745>have <00:20:17.885>the <00:20:18.024>same, <00:20:18.165>uh, <00:20:18.304>window <00:20:18.445>I <00:20:18.584>was <00:20:18.725>explaining <00:20:18.865>earlier

373
00:20:20.655 --> 00:20:23.845
<00:20:20.655>where <00:20:20.810>you <00:20:20.966>can <00:20:21.121>modify <00:20:21.277>the <00:20:21.432>values, <00:20:21.588>uh, <00:20:21.743>as <00:20:21.899>you <00:20:22.055>want,

374
00:20:24.865 --> 00:20:27.165
<00:20:24.865>or <00:20:25.040>you <00:20:25.215>can <00:20:25.390>leave <00:20:25.565>them <00:20:25.740>by <00:20:25.915>default, <00:20:26.090>integrate <00:20:26.265>them

375
00:20:27.275 --> 00:20:30.565
<00:20:27.275>with <00:20:27.450>a <00:20:27.625>connector <00:20:27.800>and <00:20:27.975>save <00:20:28.150>the <00:20:28.325>mite, <00:20:28.500>uh, <00:20:28.675>row.

376
00:20:31.915 --> 00:20:36.645
<00:20:31.915>Okay. <00:20:32.031>And <00:20:32.148>once <00:20:32.264>this <00:20:32.381>is <00:20:32.498>added, <00:20:32.615>you <00:20:32.731>can <00:20:32.848>go <00:20:32.965>in <00:20:33.081>the <00:20:33.198>A <00:20:33.315>filter

377
00:20:36.905 --> 00:20:40.805
<00:20:36.905>and <00:20:37.021>just <00:20:37.138>look <00:20:37.254>for <00:20:37.371>your <00:20:37.488>SO <00:20:37.605>that <00:20:37.721>you <00:20:37.838>just <00:20:37.955>created <00:20:38.071>will <00:20:38.188>come <00:20:38.305>up

378
00:20:40.805 --> 00:20:44.205
<00:20:40.805>as <00:20:40.932>a <00:20:41.059>history <00:20:41.186>type <00:20:41.314>of <00:20:41.441>list, <00:20:41.568>uh, <00:20:41.695>where <00:20:41.823>you <00:20:41.950>have <00:20:42.077>all <00:20:42.205>the,

379
00:20:44.385 --> 00:20:45.885
<00:20:44.385>the <00:20:44.722>list <00:20:45.060>of <00:20:45.397>your <00:20:45.735>SLOs.

380
00:20:47.125 --> 00:20:49.185
<00:20:47.125>And <00:20:47.405>once <00:20:47.685>clicking <00:20:47.965>into <00:20:48.245>the <00:20:48.525>SLO,

381
00:20:49.185 --> 00:20:53.305
<00:20:49.185>you <00:20:49.340>have <00:20:49.496>a <00:20:49.651>very <00:20:49.807>nice <00:20:49.962>definition <00:20:50.118>of <00:20:50.273>historical <00:20:50.429>SLI, <00:20:50.585>um,

382
00:20:53.895 --> 00:20:56.745
<00:20:53.895>some <00:20:54.050>alerts <00:20:54.206>that <00:20:54.361>you <00:20:54.517>have, <00:20:54.672>uh, <00:20:54.828>in, <00:20:54.983>in <00:20:55.139>your <00:20:55.295>case,

383
00:20:56.845 --> 00:20:59.425
<00:20:56.845>and <00:20:57.078>obviously <00:20:57.311>alert, <00:20:57.545>uh, <00:20:57.778>change <00:20:58.011>it, <00:20:58.245>uh,

384
00:20:59.685 --> 00:21:00.745
<00:20:59.685>modify <00:20:59.923>it <00:21:00.161>as <00:21:00.400>you <00:21:00.639>want.

385
00:21:01.455 --> 00:21:05.585
<00:21:01.455>Next <00:21:01.595>here <00:21:01.735>I'm <00:21:01.875>showing <00:21:02.014>you <00:21:02.155>how <00:21:02.294>to <00:21:02.435>add <00:21:02.574>some <00:21:02.715>SLO, <00:21:02.855>uh,

386
00:21:05.875 --> 00:21:07.505
<00:21:05.875>panel <00:21:06.341>to <00:21:06.808>a <00:21:07.275>dashboard.

387
00:21:07.855 --> 00:21:10.385
<00:21:07.855>Once <00:21:08.055>you <00:21:08.255>create <00:21:08.455>a <00:21:08.655>new <00:21:08.855>dashboard, <00:21:09.055>for <00:21:09.255>example,

388
00:21:10.445 --> 00:21:11.785
<00:21:10.445>if <00:21:10.686>you're <00:21:10.927>interested <00:21:11.168>to <00:21:11.409>find <00:21:11.651>out

389
00:21:11.805 --> 00:21:13.665
<00:21:11.805>how <00:21:12.155>your <00:21:12.505>SLOs <00:21:12.855>are <00:21:13.205>operating,

390
00:21:13.805 --> 00:21:17.665
<00:21:13.805>you <00:21:13.960>can <00:21:14.116>just <00:21:14.271>add <00:21:14.427>directly <00:21:14.582>a <00:21:14.738>panel, <00:21:14.893>like <00:21:15.049>SLO <00:21:15.205>overview,

391
00:21:17.895 --> 00:21:20.025
<00:21:17.895>selecting, <00:21:18.175>for <00:21:18.455>example, <00:21:18.735>uh, <00:21:19.014>the <00:21:19.295>SLU,

392
00:21:20.025 --> 00:21:21.625
<00:21:20.025>you <00:21:20.305>just <00:21:20.585>created <00:21:20.865>the <00:21:21.145>serverless <00:21:21.425>one.

393
00:21:22.325 --> 00:21:25.745
<00:21:22.325>Um, <00:21:22.525>and <00:21:22.725>you <00:21:22.925>can <00:21:23.125>add <00:21:23.325>some <00:21:23.525>SLOs <00:21:23.725>alerts

394
00:21:25.745 --> 00:21:29.025
<00:21:25.745>as <00:21:25.872>well <00:21:25.999>if <00:21:26.126>you <00:21:26.254>have <00:21:26.381>defined <00:21:26.508>some <00:21:26.635>burner <00:21:26.763>rates, <00:21:26.890>uh, <00:21:27.017>to <00:21:27.145>it.

395
00:21:29.445 --> 00:21:32.945
<00:21:29.445>And <00:21:29.600>right <00:21:29.756>out <00:21:29.911>of <00:21:30.067>the <00:21:30.222>gate, <00:21:30.378>you <00:21:30.533>have <00:21:30.689>the <00:21:30.845>dashboard

396
00:21:34.515 --> 00:21:37.765
<00:21:34.515>that <00:21:34.690>includes, <00:21:34.865>let's <00:21:35.040>say, <00:21:35.215>for <00:21:35.390>an <00:21:35.565>entire, <00:21:35.740>uh, <00:21:35.915>region

397
00:21:37.865 --> 00:21:39.005
<00:21:37.865>or <00:21:38.207>for <00:21:38.549>entire <00:21:38.891>cluster.

398
00:21:39.625 --> 00:21:42.565
<00:21:39.625>Uh, <00:21:39.825>you, <00:21:40.025>you <00:21:40.225>have, <00:21:40.425>uh, <00:21:40.625>some <00:21:40.825>SLOs <00:21:41.025>there

399
00:21:42.565 --> 00:21:45.685
<00:21:42.565>that <00:21:42.705>will <00:21:42.845>give <00:21:42.985>you <00:21:43.125>the, <00:21:43.265>um, <00:21:43.405>let's <00:21:43.545>say <00:21:43.685>the <00:21:43.825>health <00:21:43.965>status.

400
00:21:46.185 --> 00:21:48.845
<00:21:46.185>Uh, <00:21:46.418>also <00:21:46.651>some <00:21:46.885>information, <00:21:47.118>the <00:21:47.351>rolling, <00:21:47.585>uh,

401
00:21:49.265 --> 00:21:50.445
<00:21:49.265>window <00:21:50.327>information,

402
00:21:50.585 --> 00:21:53.565
<00:21:50.585>and <00:21:50.760>obviously <00:21:50.935>you <00:21:51.110>include <00:21:51.285>that <00:21:51.460>in <00:21:51.635>your <00:21:51.810>dashboard <00:21:51.985>along

403
00:21:53.565 --> 00:21:57.045
<00:21:53.565>with <00:21:54.031>some <00:21:54.498>tags, <00:21:54.965>right?

404
00:21:57.105 --> 00:22:00.485
<00:21:57.105>So <00:21:57.260>we've <00:21:57.416>seen <00:21:57.571>this <00:21:57.727>feature <00:21:57.882>also <00:21:58.038>that <00:21:58.193>is, <00:21:58.349>is <00:21:58.505>available.

405
00:22:03.965 --> 00:22:07.105
<00:22:03.965>And <00:22:04.092>next <00:22:04.219>what <00:22:04.346>I <00:22:04.474>want <00:22:04.601>to <00:22:04.728>show <00:22:04.855>you <00:22:04.983>is <00:22:05.110>how <00:22:05.237>to <00:22:05.365>interact

406
00:22:07.105 --> 00:22:09.745
<00:22:07.105>with <00:22:07.305>those <00:22:07.505>APIs <00:22:07.705>that <00:22:07.905>I <00:22:08.105>was <00:22:08.305>mentioning <00:22:08.505>earlier.

407
00:22:10.525 --> 00:22:14.425
<00:22:10.525>So <00:22:10.665>you, <00:22:10.805>you <00:22:10.945>go <00:22:11.085>to <00:22:11.225>the <00:22:11.365>dev <00:22:11.505>tools <00:22:11.645>parts <00:22:11.785>in, <00:22:11.925>uh,

408
00:22:14.655 --> 00:22:17.305
<00:22:14.655>Elasticsearch <00:22:14.935>management <00:22:15.215>in <00:22:15.495>Kibana, <00:22:15.774>uh, <00:22:16.055>ui,

409
00:22:17.565 --> 00:22:20.785
<00:22:17.565>and <00:22:17.705>then <00:22:17.845>you <00:22:17.985>could <00:22:18.125>use <00:22:18.265>some <00:22:18.405>of <00:22:18.545>these, <00:22:18.685>API, <00:22:18.825>for <00:22:18.965>example,

410
00:22:20.965 --> 00:22:24.545
<00:22:20.965>to <00:22:21.092>find <00:22:21.219>how <00:22:21.346>many <00:22:21.474>SLOs <00:22:21.601>you <00:22:21.728>have <00:22:21.855>in <00:22:21.983>a <00:22:22.110>particular, <00:22:22.237>uh, <00:22:22.365>cluster,

411
00:22:25.245 --> 00:22:27.665
<00:22:25.245>uh, <00:22:25.445>will <00:22:25.645>give <00:22:25.844>you <00:22:26.044>the, <00:22:26.245>the <00:22:26.445>ideas, <00:22:26.645>um,

412
00:22:28.165 --> 00:22:30.625
<00:22:28.165>and <00:22:28.514>the <00:22:28.865>namespace, <00:22:29.215>uh, <00:22:29.565>information

413
00:22:30.685 --> 00:22:33.505
<00:22:30.685>and <00:22:30.965>any <00:22:31.245>other <00:22:31.524>parameters, <00:22:31.804>information, <00:22:32.085>uh,

414
00:22:33.575 --> 00:22:34.745
<00:22:33.575>that <00:22:33.926>you <00:22:34.277>created <00:22:34.628>there.

415
00:22:35.805 --> 00:22:38.705
<00:22:35.805>Uh, <00:22:35.921>you'll <00:22:36.038>be <00:22:36.155>a <00:22:36.271>lot <00:22:36.388>faster <00:22:36.505>to <00:22:36.621>find <00:22:36.738>out, <00:22:36.855>for <00:22:36.971>example, <00:22:37.088>if <00:22:37.205>you,

416
00:22:39.325 --> 00:22:43.305
<00:22:39.325>uh, <00:22:39.480>like <00:22:39.636>it <00:22:39.791>than <00:22:39.947>just <00:22:40.102>clicking <00:22:40.258>in <00:22:40.413>the <00:22:40.569>user <00:22:40.725>interface.

417
00:22:44.565 --> 00:22:46.825
<00:22:44.565>Um, <00:22:44.798>and <00:22:45.031>you <00:22:45.265>could <00:22:45.498>go <00:22:45.731>as <00:22:45.965>well

418
00:22:46.885 --> 00:22:49.145
<00:22:46.885>and <00:22:47.165>interact <00:22:47.445>with <00:22:47.725>a <00:22:48.004>specific <00:22:48.285>transform.

419
00:22:49.245 --> 00:22:51.625
<00:22:49.245>If <00:22:49.400>you <00:22:49.556>want <00:22:49.711>to <00:22:49.867>have <00:22:50.022>more <00:22:50.178>information <00:22:50.333>on, <00:22:50.489>on <00:22:50.645>a,

420
00:22:51.805 --> 00:22:55.665
<00:22:51.805>on <00:22:51.960>a <00:22:52.116>transform, <00:22:52.271>you <00:22:52.427>could <00:22:52.582>get, <00:22:52.738>like, <00:22:52.893>for <00:22:53.049>example, <00:22:53.205>uh,

421
00:22:55.685 --> 00:22:57.305
<00:22:55.685>all <00:22:55.965>transforms <00:22:56.245>that <00:22:56.524>you <00:22:56.804>have <00:22:57.085>created.

422
00:22:58.445 --> 00:23:01.425
<00:22:58.445>Uh, <00:22:58.585>I'll <00:22:58.725>give <00:22:58.865>you <00:22:59.004>the <00:22:59.145>exact <00:22:59.284>counts <00:22:59.425>that <00:22:59.564>you <00:22:59.705>have <00:22:59.845>for,

423
00:23:01.605 --> 00:23:02.785
<00:23:01.605>for <00:23:02.136>those <00:23:02.667>transforms,

424
00:23:03.245 --> 00:23:06.745
<00:23:03.245>and <00:23:03.419>a <00:23:03.594>lot <00:23:03.770>of <00:23:03.945>in <00:23:04.120>useful <00:23:04.294>informations <00:23:04.469>for, <00:23:04.645>for

425
00:23:06.745 --> 00:23:08.225
<00:23:06.745>that <00:23:07.410>specific <00:23:08.077>transform.

426
00:23:08.885 --> 00:23:12.825
<00:23:08.885>Uh, <00:23:09.012>this <00:23:09.139>is <00:23:09.266>very <00:23:09.394>handy <00:23:09.521>as <00:23:09.648>an <00:23:09.775>SRE <00:23:09.903>or, <00:23:10.030>or <00:23:10.157>DevOps <00:23:10.285>engineer.

427
00:23:12.845 --> 00:23:14.425
<00:23:12.845>If <00:23:13.125>you <00:23:13.405>want <00:23:13.685>to <00:23:13.965>troubleshoot <00:23:14.245>something,

428
00:23:14.565 --> 00:23:16.065
<00:23:14.565>you <00:23:14.757>are <00:23:14.950>in <00:23:15.143>the <00:23:15.336>middle <00:23:15.529>of <00:23:15.722>an <00:23:15.915>incident.

429
00:23:16.765 --> 00:23:18.945
<00:23:16.765>Uh, <00:23:16.920>you <00:23:17.076>want <00:23:17.231>to <00:23:17.387>see, <00:23:17.542>like, <00:23:17.698>for <00:23:17.853>example, <00:23:18.009>hey, <00:23:18.165>uh,

430
00:23:18.965 --> 00:23:20.305
<00:23:18.965>what's <00:23:19.367>my <00:23:19.769>transform <00:23:20.171>doing?

431
00:23:20.525 --> 00:23:23.025
<00:23:20.525>Is <00:23:20.680>it, <00:23:20.836>uh, <00:23:20.991>is <00:23:21.147>it <00:23:21.302>healthy? <00:23:21.458>Is <00:23:21.613>it <00:23:21.769>not <00:23:21.925>healthy?

432
00:23:23.685 --> 00:23:25.625
<00:23:23.685>Uh, <00:23:23.885>how, <00:23:24.085>how <00:23:24.284>can <00:23:24.485>I <00:23:24.685>troubleshoot <00:23:24.885>it <00:23:25.085>further?

433
00:23:26.445 --> 00:23:29.625
<00:23:26.445>You <00:23:26.585>can <00:23:26.725>either <00:23:26.865>copy <00:23:27.004>the <00:23:27.145>ID <00:23:27.284>of <00:23:27.425>your <00:23:27.564>transform <00:23:27.705>as <00:23:27.845>well

434
00:23:29.805 --> 00:23:33.665
<00:23:29.805>and <00:23:29.980>have <00:23:30.155>a <00:23:30.330>specific, <00:23:30.505>very <00:23:30.680>specific, <00:23:30.855>uh, <00:23:31.030>uh, <00:23:31.205>narrowed,

435
00:23:33.665 --> 00:23:37.745
<00:23:33.665>let's <00:23:33.840>say <00:23:34.014>result <00:23:34.190>on, <00:23:34.365>on, <00:23:34.540>on <00:23:34.715>that <00:23:34.889>specific <00:23:35.065>transform.

436
00:23:39.605 --> 00:23:43.065
<00:23:39.605>And <00:23:39.760>obviously <00:23:39.916>you <00:23:40.071>can <00:23:40.227>interact <00:23:40.382>with <00:23:40.538>some <00:23:40.693>statistics <00:23:40.849>as <00:23:41.005>well,

437
00:23:43.405 --> 00:23:46.325
<00:23:43.405>um, <00:23:43.871>like <00:23:44.338>documents <00:23:44.805>processed,

438
00:23:46.535 --> 00:23:48.485
<00:23:46.535>index <00:23:46.885>deleted, <00:23:47.235>and <00:23:47.585>so <00:23:47.935>on.

439
00:23:48.985 --> 00:23:52.765
<00:23:48.985>So <00:23:49.084>this <00:23:49.185>is <00:23:49.284>the <00:23:49.385>part <00:23:49.485>that <00:23:49.584>I <00:23:49.685>say <00:23:49.784>we <00:23:49.885>all <00:23:49.985>like <00:23:50.084>in <00:23:50.185>terms <00:23:50.284>of, <00:23:50.385>uh,

440
00:23:52.765 --> 00:23:55.925
<00:23:52.765>troubleshooting, <00:23:52.998>because <00:23:53.231>you <00:23:53.465>can <00:23:53.698>go <00:23:53.931>ahead <00:23:54.165>and,

441
00:23:56.025 --> 00:23:59.405
<00:23:56.025>and, <00:23:56.165>uh, <00:23:56.305>just, <00:23:56.445>uh, <00:23:56.585>dive <00:23:56.725>into <00:23:56.865>a <00:23:57.005>bit, <00:23:57.145>uh, <00:23:57.285>into <00:23:57.425>more

442
00:23:59.545 --> 00:24:02.965
<00:23:59.545>of <00:23:59.700>the <00:23:59.856>nitty <00:24:00.011>gritty <00:24:00.167>of <00:24:00.322>how <00:24:00.478>the <00:24:00.633>transform <00:24:00.789>is, <00:24:00.945>uh,

443
00:24:03.365 --> 00:24:04.645
<00:24:03.365>consolidated <00:24:03.749>behind <00:24:04.133>the <00:24:04.517>scenes.

444
00:24:05.865 --> 00:24:09.485
<00:24:05.865>And <00:24:05.981>you <00:24:06.098>could <00:24:06.215>use, <00:24:06.331>uh, <00:24:06.448>other <00:24:06.565>APIs <00:24:06.681>as <00:24:06.798>well, <00:24:06.915>like <00:24:07.031>I <00:24:07.148>told <00:24:07.265>you,

445
00:24:09.485 --> 00:24:13.725
<00:24:09.485>delete, <00:24:09.685>create, <00:24:09.885>um, <00:24:10.084>and <00:24:10.284>update <00:24:10.485>your, <00:24:10.685>your <00:24:10.885>SLOs

446
00:24:13.725 --> 00:24:15.285
<00:24:13.725>and <00:24:14.074>your <00:24:14.425>transforms <00:24:14.774>as <00:24:15.125>well,

447
00:24:25.435 --> 00:24:25.785
Right?

448
00:24:25.925 --> 00:24:27.985
<00:24:25.925>So, <00:24:26.391>um, <00:24:26.858>right <00:24:27.325>now

449
00:24:27.985 --> 00:24:30.705
<00:24:27.985>after <00:24:28.185>the <00:24:28.385>demo, <00:24:28.584>we'll, <00:24:28.784>uh, <00:24:28.985>talk <00:24:29.185>about, <00:24:29.385>uh,

450
00:24:30.825 --> 00:24:32.825
<00:24:30.825>I <00:24:31.000>will <00:24:31.175>talk <00:24:31.350>about <00:24:31.525>a <00:24:31.700>bit <00:24:31.875>about <00:24:32.050>the <00:24:32.225>SLOs

451
00:24:32.845 --> 00:24:34.145
<00:24:32.845>and <00:24:33.430>incident <00:24:34.014>managements

452
00:24:34.145 --> 00:24:37.705
<00:24:34.145>because <00:24:34.320>we <00:24:34.495>touched <00:24:34.670>on <00:24:34.845>the, <00:24:35.020>on <00:24:35.195>the <00:24:35.370>subject, <00:24:35.545>um,

453
00:24:38.005 --> 00:24:41.185
<00:24:38.005>and <00:24:38.180>see <00:24:38.355>exactly <00:24:38.530>what's <00:24:38.705>the <00:24:38.880>relation <00:24:39.055>between <00:24:39.230>the <00:24:39.405>SLOs

454
00:24:41.185 --> 00:24:42.585
<00:24:41.185>and <00:24:41.605>the <00:24:42.025>incident <00:24:42.445>management.

455
00:24:44.045 --> 00:24:47.985
<00:24:44.045>So, <00:24:44.220>um, <00:24:44.395>I <00:24:44.570>mentioned <00:24:44.745>previously <00:24:44.920>that <00:24:45.095>let's <00:24:45.270>say, <00:24:45.445>um,

456
00:24:48.935 --> 00:24:53.545
<00:24:48.935>SLOs <00:24:49.062>are <00:24:49.189>very <00:24:49.316>good <00:24:49.444>in <00:24:49.571>the, <00:24:49.698>in <00:24:49.825>the <00:24:49.953>SRE <00:24:50.080>DevOps, <00:24:50.207>uh, <00:24:50.335>framework,

457
00:24:54.085 --> 00:24:55.985
<00:24:54.085>but <00:24:54.435>it's <00:24:54.785>not <00:24:55.135>only, <00:24:55.485>uh,

458
00:24:55.985 --> 00:24:58.585
<00:24:55.985>they're <00:24:56.218>not <00:24:56.451>only <00:24:56.685>useful <00:24:56.918>within <00:24:57.151>that <00:24:57.385>framework.

459
00:24:58.685 --> 00:25:00.465
<00:24:58.685>So <00:24:58.918>they, <00:24:59.151>they <00:24:59.385>extend <00:24:59.618>to <00:24:59.851>a <00:25:00.085>lot,

460
00:25:00.625 --> 00:25:02.585
<00:25:00.625>a <00:25:00.905>lot <00:25:01.185>larger, <00:25:01.465>let's <00:25:01.745>say, <00:25:02.025>framework.

461
00:25:03.285 --> 00:25:06.585
<00:25:03.285>Um, <00:25:03.460>for <00:25:03.635>example, <00:25:03.810>I <00:25:03.985>explained <00:25:04.160>that <00:25:04.335>this <00:25:04.510>talk <00:25:04.685>is,

462
00:25:06.685 --> 00:25:08.265
<00:25:06.685>is <00:25:06.918>based <00:25:07.151>on <00:25:07.385>a <00:25:07.618>real <00:25:07.851>life <00:25:08.085>case.

463
00:25:08.845 --> 00:25:10.785
<00:25:08.845>Um, <00:25:09.311>this <00:25:09.778>is <00:25:10.245>part

464
00:25:10.785 --> 00:25:14.105
<00:25:10.785>of <00:25:10.940>a <00:25:11.096>project <00:25:11.251>I've <00:25:11.407>been <00:25:11.562>handling <00:25:11.718>at <00:25:11.873>the <00:25:12.029>moment, <00:25:12.185>uh,

465
00:25:14.365 --> 00:25:16.425
<00:25:14.365>for <00:25:14.598>the <00:25:14.831>last, <00:25:15.065>uh, <00:25:15.298>couple <00:25:15.531>of <00:25:15.765>months.

466
00:25:17.165 --> 00:25:21.545
<00:25:17.165>And <00:25:17.292>what <00:25:17.419>I <00:25:17.546>noticed <00:25:17.674>is <00:25:17.801>that <00:25:17.928>once <00:25:18.055>you <00:25:18.183>start <00:25:18.310>working <00:25:18.437>with <00:25:18.565>SLOs,

467
00:25:21.605 --> 00:25:24.425
<00:25:21.605>you <00:25:21.805>don't <00:25:22.005>really <00:25:22.205>interact <00:25:22.405>with <00:25:22.605>just <00:25:22.805>your <00:25:23.005>team.

468
00:25:24.885 --> 00:25:26.545
<00:25:24.885>You <00:25:25.165>interact <00:25:25.445>with <00:25:25.725>lots <00:25:26.004>of <00:25:26.285>teams.

469
00:25:26.965 --> 00:25:28.825
<00:25:26.965>So <00:25:27.245>you <00:25:27.524>interact <00:25:27.804>with <00:25:28.084>the <00:25:28.365>developers,

470
00:25:29.245 --> 00:25:31.185
<00:25:29.245>so <00:25:29.594>the <00:25:29.945>software <00:25:30.294>engineers, <00:25:30.645>basically,

471
00:25:31.185 --> 00:25:33.305
<00:25:31.185>that <00:25:31.534>creates <00:25:31.885>the <00:25:32.235>SO <00:25:32.585>products.

472
00:25:33.765 --> 00:25:36.105
<00:25:33.765>You <00:25:34.045>interact <00:25:34.325>with <00:25:34.605>the <00:25:34.885>customer <00:25:35.165>support

473
00:25:36.245 --> 00:25:37.465
<00:25:36.245>or <00:25:36.610>the <00:25:36.976>experience <00:25:37.342>teams,

474
00:25:37.815 --> 00:25:41.665
<00:25:37.815>because <00:25:37.955>like <00:25:38.095>I <00:25:38.235>said <00:25:38.375>previously, <00:25:38.515>you <00:25:38.655>need <00:25:38.795>to <00:25:38.935>link <00:25:39.075>your <00:25:39.215>SLOs

475
00:25:41.815 --> 00:25:42.945
<00:25:41.815>with <00:25:42.323>the <00:25:42.831>SLAs.

476
00:25:43.125 --> 00:25:45.585
<00:25:43.125>So, <00:25:43.405>so <00:25:43.685>the <00:25:43.965>service <00:25:44.245>level <00:25:44.525>agreements,

477
00:25:46.125 --> 00:25:48.585
<00:25:46.125>and <00:25:46.280>then <00:25:46.436>you <00:25:46.591>need <00:25:46.747>to <00:25:46.902>find <00:25:47.058>out, <00:25:47.213>oh, <00:25:47.369>okay, <00:25:47.525>so

478
00:25:48.585 --> 00:25:52.305
<00:25:48.585>what <00:25:48.725>are <00:25:48.865>those <00:25:49.005>SLAs <00:25:49.145>that, <00:25:49.285>uh, <00:25:49.425>you <00:25:49.565>know, <00:25:49.705>our <00:25:49.845>product <00:25:49.985>is,

479
00:25:52.405 --> 00:25:53.545
<00:25:52.405>is <00:25:52.918>responsible <00:25:53.431>for?

480
00:25:55.235 --> 00:25:56.535
<00:25:55.235>Uh, <00:25:55.527>you <00:25:55.820>need <00:25:56.112>to <00:25:56.405>speak

481
00:25:56.535 --> 00:26:00.455
<00:25:56.535>and <00:25:56.710>communicate <00:25:56.885>with <00:25:57.060>the <00:25:57.235>product <00:25:57.410>managers, <00:25:57.585>uh, <00:25:57.760>let's <00:25:57.935>say

482
00:26:00.635 --> 00:26:04.015
<00:26:00.635>for <00:26:00.790>defining, <00:26:00.946>uh, <00:26:01.101>uh, <00:26:01.257>the <00:26:01.412>burn <00:26:01.568>rate <00:26:01.723>alerting <00:26:01.879>as <00:26:02.035>well,

483
00:26:04.195 --> 00:26:08.255
<00:26:04.195>or <00:26:04.335>for <00:26:04.475>defining, <00:26:04.615>uh, <00:26:04.754>you <00:26:04.895>know, <00:26:05.034>the <00:26:05.175>values <00:26:05.314>for <00:26:05.455>your <00:26:05.595>SLOs,

484
00:26:08.645 --> 00:26:13.055
<00:26:08.645>whether <00:26:08.878>let's <00:26:09.111>say, <00:26:09.345>um, <00:26:09.578>uh, <00:26:09.811>99% <00:26:10.045>SLOs

485
00:26:13.075 --> 00:26:15.295
<00:26:13.075>or, <00:26:13.425>um, <00:26:13.775>uh, <00:26:14.125>percentile <00:26:14.475>99

486
00:26:15.555 --> 00:26:19.615
<00:26:15.555>or <00:26:15.730>95, <00:26:15.905>maybe <00:26:16.080>it's <00:26:16.255>better <00:26:16.430>for, <00:26:16.605>for <00:26:16.780>your <00:26:16.955>environment,

487
00:26:20.115 --> 00:26:21.295
<00:26:20.115>uh, <00:26:20.469>or <00:26:20.823>even <00:26:21.177>less.

488
00:26:21.555 --> 00:26:23.855
<00:26:21.555>So <00:26:21.755>you <00:26:21.955>need <00:26:22.155>to <00:26:22.355>be <00:26:22.555>in <00:26:22.755>constant <00:26:22.955>communication

489
00:26:23.855 --> 00:26:25.735
<00:26:23.855>with <00:26:24.088>the <00:26:24.321>product <00:26:24.555>managers <00:26:24.788>to <00:26:25.021>find <00:26:25.255>out

490
00:26:25.755 --> 00:26:26.935
<00:26:25.755>how <00:26:26.020>the <00:26:26.286>product <00:26:26.551>is <00:26:26.817>created

491
00:26:27.115 --> 00:26:28.975
<00:26:27.115>and <00:26:27.315>what <00:26:27.515>you <00:26:27.715>need <00:26:27.915>for <00:26:28.115>your <00:26:28.315>use <00:26:28.515>case.

492
00:26:29.915 --> 00:26:32.175
<00:26:29.915>And <00:26:30.195>of <00:26:30.475>course, <00:26:30.754>with <00:26:31.034>data <00:26:31.315>scientists.

493
00:26:32.275 --> 00:26:36.375
<00:26:32.275>So <00:26:32.391>a <00:26:32.508>lot <00:26:32.625>of <00:26:32.741>the <00:26:32.858>talks <00:26:32.975>were <00:26:33.091>coming <00:26:33.208>back <00:26:33.325>and <00:26:33.441>forth <00:26:33.558>with, <00:26:33.675>uh,

494
00:26:37.195 --> 00:26:40.175
<00:26:37.195>and <00:26:37.335>engineers <00:26:37.475>as <00:26:37.615>well, <00:26:37.754>that <00:26:37.895>they <00:26:38.034>use <00:26:38.175>the <00:26:38.314>feature <00:26:38.455>a <00:26:38.595>lot.

495
00:26:40.675 --> 00:26:43.805
<00:26:40.675>Um, <00:26:40.815>so <00:26:40.955>yeah, <00:26:41.095>uh, <00:26:41.235>you <00:26:41.375>have <00:26:41.514>the <00:26:41.655>whole <00:26:41.794>panoply <00:26:41.935>here <00:26:42.075>of,

496
00:26:43.865 --> 00:26:47.885
<00:26:43.865>of <00:26:44.005>teams <00:26:44.145>that <00:26:44.285>get <00:26:44.425>together, <00:26:44.565>uh, <00:26:44.705>how <00:26:44.845>to <00:26:44.985>use <00:26:45.125>the <00:26:45.265>SLOs.

497
00:26:48.105 --> 00:26:51.845
<00:26:48.105>Um, <00:26:48.305>and <00:26:48.505>these <00:26:48.705>are <00:26:48.905>constantly <00:26:49.105>changing <00:26:49.305>and <00:26:49.505>interacting.

498
00:26:54.025 --> 00:26:57.685
<00:26:54.025>So <00:26:54.200>some <00:26:54.375>of <00:26:54.550>the, <00:26:54.725>um, <00:26:54.900>what, <00:26:55.075>what <00:26:55.250>I <00:26:55.425>mentioned

499
00:26:57.685 --> 00:27:00.085
<00:26:57.685>before, <00:26:57.885>so <00:26:58.085>some <00:26:58.284>of <00:26:58.485>the <00:26:58.685>interesting <00:26:58.885>takeaways <00:26:59.085>I

500
00:27:00.685 --> 00:27:04.725
<00:27:00.685>consider <00:27:00.840>myself <00:27:00.996>in <00:27:01.151>my <00:27:01.307>opinion <00:27:01.462>for <00:27:01.618>the <00:27:01.773>SRE, <00:27:01.929>uh, <00:27:02.085>engineer,

501
00:27:04.785 --> 00:27:06.965
<00:27:04.785>or <00:27:05.018>the <00:27:05.251>the <00:27:05.485>Voss <00:27:05.718>engineer <00:27:05.951>in <00:27:06.185>relation

502
00:27:06.965 --> 00:27:09.725
<00:27:06.965>with <00:27:07.198>incident <00:27:07.431>management, <00:27:07.665>is <00:27:07.898>that <00:27:08.131>you <00:27:08.365>need

503
00:27:09.725 --> 00:27:11.885
<00:27:09.725>to <00:27:10.074>understand <00:27:10.425>the <00:27:10.774>user <00:27:11.125>expectations.

504
00:27:12.425 --> 00:27:14.005
<00:27:12.425>So <00:27:12.658>for <00:27:12.891>that, <00:27:13.125>you <00:27:13.358>need <00:27:13.591>to <00:27:13.825>speak

505
00:27:14.145 --> 00:27:17.045
<00:27:14.145>and <00:27:14.320>be <00:27:14.495>in <00:27:14.670>communication <00:27:14.845>with, <00:27:15.020>uh, <00:27:15.195>the <00:27:15.370>customer <00:27:15.545>support,

506
00:27:17.155 --> 00:27:18.605
<00:27:17.155>with <00:27:17.590>the <00:27:18.025>product <00:27:18.460>managers,

507
00:27:18.755 --> 00:27:22.645
<00:27:18.755>with <00:27:18.910>other <00:27:19.066>stakeholders <00:27:19.221>in <00:27:19.377>your <00:27:19.532>company, <00:27:19.688>uh, <00:27:19.843>to <00:27:19.999>find <00:27:20.155>out,

508
00:27:22.755 --> 00:27:26.045
<00:27:22.755>okay, <00:27:22.955>what's <00:27:23.155>the, <00:27:23.355>what <00:27:23.555>is <00:27:23.755>the <00:27:23.955>customer <00:27:24.155>expecting?

509
00:27:26.505 --> 00:27:29.325
<00:27:26.505>Uh, <00:27:26.705>what <00:27:26.905>is <00:27:27.105>expecting <00:27:27.305>of <00:27:27.505>us <00:27:27.705>of, <00:27:27.905>um,

510
00:27:29.785 --> 00:27:31.325
<00:27:29.785>our <00:27:30.131>agreements <00:27:30.478>and <00:27:30.824>so <00:27:31.171>on.

511
00:27:31.865 --> 00:27:35.045
<00:27:31.865>You <00:27:32.020>need <00:27:32.176>to <00:27:32.331>define <00:27:32.487>the <00:27:32.642>key <00:27:32.798>service <00:27:32.953>level <00:27:33.109>indicators, <00:27:33.265>uh,

512
00:27:35.045 --> 00:27:39.165
<00:27:35.045>that <00:27:35.220>work <00:27:35.395>best <00:27:35.570>for <00:27:35.745>your, <00:27:35.920>um, <00:27:36.095>for <00:27:36.270>your <00:27:36.445>organization.

513
00:27:39.665 --> 00:27:42.965
<00:27:39.665>So <00:27:39.898>how <00:27:40.131>well, <00:27:40.365>um, <00:27:40.598>is <00:27:40.831>your, <00:27:41.065>um,

514
00:27:43.505 --> 00:27:45.045
<00:27:43.505>system <00:27:44.198>performing, <00:27:44.891>basically?

515
00:27:45.825 --> 00:27:47.125
<00:27:45.825>Um, <00:27:46.117>and <00:27:46.410>then <00:27:46.702>you <00:27:46.995>need

516
00:27:47.125 --> 00:27:50.605
<00:27:47.125>to <00:27:47.358>quantify <00:27:47.591>the <00:27:47.825>service <00:27:48.058>level <00:27:48.291>indicators <00:27:48.525>here.

517
00:27:50.785 --> 00:27:52.885
<00:27:50.785>You <00:27:50.985>need <00:27:51.185>to <00:27:51.385>understand, <00:27:51.585>okay, <00:27:51.785>do <00:27:51.985>we <00:27:52.185>need

518
00:27:52.885 --> 00:27:54.485
<00:27:52.885>to <00:27:53.235>adopt <00:27:53.585>a <00:27:53.935>specific <00:27:54.285>metric?

519
00:27:54.945 --> 00:27:58.845
<00:27:54.945>Uh, <00:27:55.120>um, <00:27:55.294>how, <00:27:55.470>how <00:27:55.645>are <00:27:55.820>we <00:27:55.995>gonna <00:27:56.169>monitor, <00:27:56.345>basically,

520
00:27:58.865 --> 00:28:03.205
<00:27:58.865>how <00:27:59.020>are <00:27:59.176>we <00:27:59.331>gonna, <00:27:59.487>um, <00:27:59.642>define <00:27:59.798>those <00:27:59.953>service <00:28:00.109>level <00:28:00.265>indicators?

521
00:28:05.045 --> 00:28:08.215
<00:28:05.045>Then <00:28:05.200>we're <00:28:05.356>gonna <00:28:05.511>need <00:28:05.667>to <00:28:05.822>consider <00:28:05.978>the <00:28:06.133>user <00:28:06.289>impacts, <00:28:06.445>uh,

522
00:28:08.275 --> 00:28:10.615
<00:28:08.275>it <00:28:08.508>will <00:28:08.741>have, <00:28:08.975>uh, <00:28:09.208>on, <00:28:09.441>on <00:28:09.675>us.

523
00:28:10.755 --> 00:28:14.055
<00:28:10.755>So, <00:28:10.910>uh, <00:28:11.066>here <00:28:11.221>we <00:28:11.377>are <00:28:11.532>speaking <00:28:11.688>about, <00:28:11.843>let's <00:28:11.999>say <00:28:12.155>the,

524
00:28:14.275 --> 00:28:15.735
<00:28:14.275>the <00:28:14.932>SRN <00:28:15.589>engineers.

525
00:28:16.235 --> 00:28:19.055
<00:28:16.235>Uh, <00:28:16.390>that <00:28:16.546>will <00:28:16.701>be, <00:28:16.857>let's <00:28:17.012>say, <00:28:17.168>in, <00:28:17.323>in <00:28:17.479>the <00:28:17.635>middle

526
00:28:19.235 --> 00:28:22.215
<00:28:19.235>of <00:28:19.468>an <00:28:19.701>incident, <00:28:19.935>uh, <00:28:20.168>of <00:28:20.401>an <00:28:20.635>incident

527
00:28:22.315 --> 00:28:25.215
<00:28:22.315>and <00:28:22.442>will <00:28:22.569>need <00:28:22.696>to <00:28:22.824>consider <00:28:22.951>a <00:28:23.078>bit, <00:28:23.205>uh, <00:28:23.333>how <00:28:23.460>will <00:28:23.587>this <00:28:23.715>affect,

528
00:28:25.275 --> 00:28:26.735
<00:28:25.275>uh, <00:28:25.713>the <00:28:26.151>SRE <00:28:26.589>engineers?

529
00:28:28.045 --> 00:28:30.665
<00:28:28.045>You <00:28:28.245>need <00:28:28.445>to <00:28:28.645>balance <00:28:28.845>the <00:28:29.045>reliability <00:28:29.245>and <00:28:29.445>innovation.

530
00:28:31.245 --> 00:28:33.065
<00:28:31.245>So, <00:28:31.478>so <00:28:31.711>those <00:28:31.945>are <00:28:32.178>very <00:28:32.411>good <00:28:32.645>here.

531
00:28:33.365 --> 00:28:36.865
<00:28:33.365>Um, <00:28:33.540>when <00:28:33.715>touching <00:28:33.890>with <00:28:34.065>burn <00:28:34.240>burner <00:28:34.415>rates, <00:28:34.590>uh, <00:28:34.765>rules,

532
00:28:37.295 --> 00:28:40.185
<00:28:37.295>because <00:28:37.495>here, <00:28:37.695>like, <00:28:37.895>like <00:28:38.095>I <00:28:38.295>mentioned <00:28:38.495>earlier, <00:28:38.695>the,

533
00:28:40.725 --> 00:28:43.985
<00:28:40.725>the <00:28:40.925>burn <00:28:41.125>rate <00:28:41.324>alerting <00:28:41.524>is <00:28:41.725>helping <00:28:41.925>you, <00:28:42.125>um,

534
00:28:44.925 --> 00:28:49.265
<00:28:44.925>figure <00:28:45.100>out <00:28:45.274>well <00:28:45.450>before <00:28:45.625>your <00:28:45.800>SLO <00:28:45.975>is, <00:28:46.149>is <00:28:46.325>unhealthy.

535
00:28:49.765 --> 00:28:52.625
<00:28:49.765>So, <00:28:49.905>or <00:28:50.045>the, <00:28:50.185>when <00:28:50.325>the <00:28:50.465>SLO, <00:28:50.605>let's <00:28:50.745>say <00:28:50.885>it's, <00:28:51.025>it's, <00:28:51.165>uh,

536
00:28:53.085 --> 00:28:56.905
<00:28:53.085>is <00:28:53.225>breaking, <00:28:53.365>I <00:28:53.505>will, <00:28:53.645>will <00:28:53.785>leave <00:28:53.925>you <00:28:54.065>a <00:28:54.205>bit <00:28:54.345>more, <00:28:54.485>like,

537
00:28:56.905 --> 00:28:59.785
<00:28:56.905>let's <00:28:57.021>say, <00:28:57.138>will <00:28:57.254>give <00:28:57.371>you <00:28:57.488>a <00:28:57.605>bit <00:28:57.721>of <00:28:57.838>peace <00:28:57.955>of <00:28:58.071>mind <00:28:58.188>alerting <00:28:58.305>you

538
00:28:59.785 --> 00:29:02.785
<00:28:59.785>before <00:29:00.065>actually, <00:29:00.345>uh, <00:29:00.625>having <00:29:00.905>an <00:29:01.185>incident.

539
00:29:04.235 --> 00:29:07.095
<00:29:04.235>You'll <00:29:04.435>use <00:29:04.635>the <00:29:04.834>historical <00:29:05.034>data <00:29:05.235>for <00:29:05.435>informed <00:29:05.635>decisions.

540
00:29:07.555 --> 00:29:11.255
<00:29:07.555>So <00:29:07.695>when <00:29:07.835>creating <00:29:07.975>an <00:29:08.115>SLO, <00:29:08.255>you <00:29:08.395>need <00:29:08.535>to <00:29:08.675>remember, <00:29:08.815>okay, <00:29:08.955>uh,

541
00:29:11.315 --> 00:29:13.335
<00:29:11.315>do <00:29:11.515>I <00:29:11.715>need <00:29:11.915>to <00:29:12.115>look <00:29:12.315>at <00:29:12.515>older <00:29:12.715>incidents?

542
00:29:13.555 --> 00:29:17.015
<00:29:13.555>Do <00:29:13.710>I <00:29:13.866>need <00:29:14.021>to, <00:29:14.177>to <00:29:14.332>take <00:29:14.488>into <00:29:14.643>consideration <00:29:14.799>historical <00:29:14.955>data?

543
00:29:17.595 --> 00:29:22.215
<00:29:17.595>If <00:29:17.702>so, <00:29:17.810>do <00:29:17.918>I <00:29:18.025>need <00:29:18.133>to <00:29:18.241>adjust <00:29:18.348>the <00:29:18.456>values <00:29:18.564>of <00:29:18.671>my <00:29:18.779>SLO? <00:29:18.887>Uh, <00:29:18.995>yes.

544
00:29:23.195 --> 00:29:25.655
<00:29:23.195>Uh, <00:29:23.395>then <00:29:23.595>you <00:29:23.794>have <00:29:23.995>to <00:29:24.195>iterate <00:29:24.395>and <00:29:24.595>refine.

545
00:29:26.035 --> 00:29:27.535
<00:29:26.035>So <00:29:26.485>like <00:29:26.935>I <00:29:27.385>said

546
00:29:27.535 --> 00:29:29.895
<00:29:27.535>before, <00:29:27.735>you <00:29:27.935>need <00:29:28.135>to <00:29:28.335>be <00:29:28.535>in <00:29:28.735>constant <00:29:28.935>communication

547
00:29:30.005 --> 00:29:31.415
<00:29:30.005>with <00:29:30.428>all <00:29:30.851>the <00:29:31.274>stakeholders.

548
00:29:32.235 --> 00:29:35.575
<00:29:32.235>Uh, <00:29:32.375>for <00:29:32.514>example, <00:29:32.655>if <00:29:32.794>you <00:29:32.935>agreed <00:29:33.074>to, <00:29:33.215>to <00:29:33.354>define <00:29:33.495>an <00:29:33.635>SLO

549
00:29:35.575 --> 00:29:38.615
<00:29:35.575>and <00:29:35.750>an <00:29:35.925>SLI, <00:29:36.100>maybe <00:29:36.275>in, <00:29:36.450>I <00:29:36.625>don't <00:29:36.800>know, <00:29:36.975>three,

550
00:29:38.615 --> 00:29:41.765
<00:29:38.615>four <00:29:38.755>months <00:29:38.895>from <00:29:39.035>now, <00:29:39.175>or <00:29:39.315>maybe <00:29:39.455>if <00:29:39.595>you're <00:29:39.735>taking <00:29:39.875>a <00:29:40.015>new

551
00:29:42.005 --> 00:29:44.245
<00:29:42.005>customer <00:29:42.285>aboard, <00:29:42.565>uh, <00:29:42.845>things <00:29:43.125>will <00:29:43.405>change.

552
00:29:44.385 --> 00:29:45.485
<00:29:44.385>The <00:29:44.715>values <00:29:45.044>will <00:29:45.375>change.

553
00:29:45.665 --> 00:29:48.765
<00:29:45.665>So <00:29:45.865>you'll <00:29:46.065>constantly <00:29:46.264>need <00:29:46.465>and <00:29:46.665>adjust <00:29:46.865>that <00:29:47.065>definition.

554
00:29:50.285 --> 00:29:52.985
<00:29:50.285>You'll <00:29:50.518>need <00:29:50.751>to <00:29:50.985>monitor <00:29:51.218>and <00:29:51.451>alert, <00:29:51.685>uh,

555
00:29:53.255 --> 00:29:57.265
<00:29:53.255>accordingly, <00:29:53.410>uh, <00:29:53.566>your, <00:29:53.721>your <00:29:53.877>system, <00:29:54.032>and <00:29:54.188>you <00:29:54.343>need <00:29:54.499>to <00:29:54.655>document

556
00:29:57.285 --> 00:29:58.305
<00:29:57.285>and <00:29:58.203>communicate.

557
00:29:58.855 --> 00:30:01.945
<00:29:58.855>Here, <00:29:59.030>I'm <00:29:59.205>talking <00:29:59.380>about, <00:29:59.555>let's <00:29:59.730>say, <00:29:59.905>for <00:30:00.080>example, <00:30:00.255>runbooks,

558
00:30:02.405 --> 00:30:06.185
<00:30:02.405>um, <00:30:02.580>about <00:30:02.754>having <00:30:02.930>some <00:30:03.105>dashboards <00:30:03.280>available <00:30:03.455>as <00:30:03.629>well, <00:30:03.805>that

559
00:30:06.295 --> 00:30:09.105
<00:30:06.295>that <00:30:06.470>will <00:30:06.645>help <00:30:06.820>you <00:30:06.995>give <00:30:07.170>you <00:30:07.345>some <00:30:07.520>information, <00:30:07.695>um,

560
00:30:09.685 --> 00:30:12.625
<00:30:09.685>and <00:30:09.860>being <00:30:10.034>in <00:30:10.210>constant <00:30:10.385>communication <00:30:10.560>with <00:30:10.735>the <00:30:10.909>other <00:30:11.085>teams

561
00:30:12.725 --> 00:30:15.625
<00:30:12.725>as <00:30:12.958>well, <00:30:13.191>and <00:30:13.425>not <00:30:13.658>the <00:30:13.891>least, <00:30:14.125>uh,

562
00:30:15.905 --> 00:30:17.225
<00:30:15.905>collaborates <00:30:16.301>with <00:30:16.697>other <00:30:17.092>teams.

563
00:30:17.845 --> 00:30:21.265
<00:30:17.845>So <00:30:18.000>this <00:30:18.156>is <00:30:18.311>a, <00:30:18.467>a <00:30:18.622>team <00:30:18.778>effort, <00:30:18.933>an <00:30:19.089>organizational <00:30:19.245>effort

564
00:30:21.325 --> 00:30:24.745
<00:30:21.325>of <00:30:21.500>defining <00:30:21.675>the <00:30:21.850>SLOs <00:30:22.025>is <00:30:22.200>not <00:30:22.375>just <00:30:22.550>the <00:30:22.725>responsibility

565
00:30:25.045 --> 00:30:26.625
<00:30:25.045>of <00:30:25.395>the <00:30:25.745>SRE <00:30:26.095>DevOps <00:30:26.445>teams,

566
00:30:26.765 --> 00:30:29.345
<00:30:26.765>but <00:30:26.998>it's <00:30:27.231>the <00:30:27.465>responsibility, <00:30:27.698>I <00:30:27.931>think, <00:30:28.165>uh,

567
00:30:29.445 --> 00:30:30.505
<00:30:29.445>for <00:30:29.922>all <00:30:30.399>stakeholders.

568
00:30:31.325 --> 00:30:34.305
<00:30:31.325>Uh, <00:30:31.465>so <00:30:31.605>if <00:30:31.745>you <00:30:31.885>want <00:30:32.025>to <00:30:32.165>have, <00:30:32.305>let's <00:30:32.445>say, <00:30:32.585>uh, <00:30:32.725>reliable,

569
00:30:34.865 --> 00:30:37.985
<00:30:34.865>efficient, <00:30:35.145>uh, <00:30:35.425>organization, <00:30:35.705>yeah, <00:30:35.985>you <00:30:36.265>need

570
00:30:37.985 --> 00:30:41.145
<00:30:37.985>to <00:30:38.218>constantly <00:30:38.451>spend <00:30:38.685>time <00:30:38.918>in <00:30:39.151>collaborating, <00:30:39.385>communicating,

571
00:30:41.765 --> 00:30:44.985
<00:30:41.765>uh, <00:30:41.998>and <00:30:42.231>understanding <00:30:42.465>your, <00:30:42.698>your <00:30:42.931>system <00:30:43.165>performance.

572
00:30:47.775 --> 00:30:51.515
<00:30:47.775>So <00:30:47.915>in <00:30:48.055>essence, <00:30:48.195>uh, <00:30:48.335>a <00:30:48.475>happy <00:30:48.615>transform <00:30:48.755>means <00:30:48.895>a <00:30:49.035>happy <00:30:49.175>SLO.

573
00:30:51.615 --> 00:30:53.755
<00:30:51.615>You <00:30:51.848>cannot <00:30:52.081>have <00:30:52.315>one <00:30:52.548>without <00:30:52.781>the <00:30:53.015>other.

574
00:30:54.535 --> 00:30:57.995
<00:30:54.535>So <00:30:54.690>remember, <00:30:54.846>if <00:30:55.001>your <00:30:55.157>SLO <00:30:55.312>is <00:30:55.468>not <00:30:55.623>looking <00:30:55.779>so <00:30:55.935>happy

575
00:30:58.215 --> 00:31:01.275
<00:30:58.215>or <00:30:58.389>is <00:30:58.564>unhealthy, <00:30:58.740>you <00:30:58.915>need <00:30:59.090>to <00:30:59.264>check <00:30:59.439>your <00:30:59.615>transform.

576
00:31:04.565 --> 00:31:08.545
<00:31:04.565>So, <00:31:04.681>um, <00:31:04.798>you <00:31:04.915>can <00:31:05.031>consult <00:31:05.148>a <00:31:05.265>list <00:31:05.381>of <00:31:05.498>resources <00:31:05.615>I <00:31:05.731>put <00:31:05.848>for <00:31:05.965>you,

577
00:31:08.765 --> 00:31:12.705
<00:31:08.765>um, <00:31:08.892>that <00:31:09.019>basically <00:31:09.146>will <00:31:09.274>tell <00:31:09.401>you <00:31:09.528>how <00:31:09.655>to <00:31:09.783>create <00:31:09.910>an <00:31:10.037>SLO, <00:31:10.165>how

578
00:31:12.705 --> 00:31:15.905
<00:31:12.705>to <00:31:12.879>go, <00:31:13.054>uh, <00:31:13.230>create <00:31:13.405>a <00:31:13.580>transform, <00:31:13.754>how <00:31:13.929>to <00:31:14.105>interact

579
00:31:15.945 --> 00:31:19.065
<00:31:15.945>with <00:31:16.178>those <00:31:16.411>APIs <00:31:16.645>for <00:31:16.878>transforms, <00:31:17.111>uh, <00:31:17.345>how

580
00:31:19.065 --> 00:31:20.865
<00:31:19.065>to <00:31:19.345>scale <00:31:19.625>the <00:31:19.905>transforms, <00:31:20.185>of <00:31:20.465>course,

581
00:31:20.865 --> 00:31:24.425
<00:31:20.865>because <00:31:21.040>these <00:31:21.215>are <00:31:21.390>very <00:31:21.565>dependent <00:31:21.740>on <00:31:21.915>the <00:31:22.090>organization <00:31:22.265>type,

582
00:31:24.805 --> 00:31:25.825
<00:31:24.805>uh, <00:31:25.111>that <00:31:25.417>you <00:31:25.723>have.

583
00:31:26.285 --> 00:31:27.825
<00:31:26.285>Uh, <00:31:26.562>you'll, <00:31:26.839>we <00:31:27.116>can <00:31:27.393>check <00:31:27.671>how

584
00:31:27.825 --> 00:31:30.105
<00:31:27.825>to <00:31:28.058>create <00:31:28.291>the <00:31:28.525>burn <00:31:28.758>rate <00:31:28.991>alerting, <00:31:29.225>uh,

585
00:31:30.365 --> 00:31:32.465
<00:31:30.365>and <00:31:30.645>obviously <00:31:30.925>other <00:31:31.205>information <00:31:31.485>as <00:31:31.765>well.

586
00:31:33.355 --> 00:31:34.945
<00:31:33.355>Thank <00:31:33.588>you <00:31:33.821>so <00:31:34.055>much <00:31:34.288>for <00:31:34.521>your <00:31:34.755>time.

587
00:31:35.285 --> 00:31:37.665
<00:31:35.285>You <00:31:35.460>can, <00:31:35.635>uh, <00:31:35.810>hit <00:31:35.985>me <00:31:36.160>on <00:31:36.335>LinkedIn <00:31:36.510>if <00:31:36.685>you

588
00:31:37.665 --> 00:31:38.705
<00:31:37.665>have <00:31:37.976>any <00:31:38.289>more <00:31:38.601>questions.

589
00:31:39.325 --> 00:31:43.825
<00:31:39.325>Uh, <00:31:39.480>and <00:31:39.636>also <00:31:39.791>on <00:31:39.947>my <00:31:40.102>GitHub, <00:31:40.258>um, <00:31:40.413>personal, <00:31:40.569>um, <00:31:40.725>accounts.

590
00:31:43.845 --> 00:31:45.385
<00:31:43.845>You <00:31:44.122>have <00:31:44.399>the <00:31:44.676>slides <00:31:44.953>already <00:31:45.231>there.

591
00:31:45.715 --> 00:31:47.825
<00:31:45.715>Thank <00:31:45.915>you <00:31:46.115>very <00:31:46.314>much <00:31:46.514>for, <00:31:46.715>for <00:31:46.915>your <00:31:47.115>attention.

592
00:31:50.405 --> 00:31:53.075
<00:31:50.405>Hello <00:31:50.560>again, <00:31:50.716>Diana. <00:31:50.871>Thank <00:31:51.027>you <00:31:51.182>so <00:31:51.338>much <00:31:51.493>for <00:31:51.649>the <00:31:51.805>talk.

593
00:31:53.455 --> 00:31:56.795
<00:31:53.455>Um, <00:31:53.629>yeah, <00:31:53.804>maybe <00:31:53.980>you <00:31:54.155>could <00:31:54.330>send <00:31:54.504>us <00:31:54.679>all <00:31:54.855>the,

594
00:31:57.095 --> 00:31:58.875
<00:31:57.095>the <00:31:57.295>links <00:31:57.495>from <00:31:57.695>you, <00:31:57.895>like <00:31:58.095>to <00:31:58.295>your <00:31:58.495>GitHub,

595
00:31:58.875 --> 00:32:01.915
<00:31:58.875>then <00:31:59.015>we <00:31:59.155>can <00:31:59.295>include <00:31:59.435>it <00:31:59.575>into <00:31:59.715>our <00:31:59.855>recap <00:31:59.995>newsletter <00:32:00.135>on <00:32:00.275>Friday.

596
00:32:02.385 --> 00:32:06.595
<00:32:02.385>Okay. <00:32:02.540>So <00:32:02.696>every <00:32:02.851>attendee <00:32:03.007>has <00:32:03.162>access <00:32:03.318>to <00:32:03.473>it. <00:32:03.629>Perfect. <00:32:03.785>Alright.

597
00:32:06.855 --> 00:32:09.835
<00:32:06.855>Um, <00:32:07.030>yeah, <00:32:07.205>we <00:32:07.380>got <00:32:07.555>some <00:32:07.730>questions <00:32:07.905>and <00:32:08.080>sometime <00:32:08.255>left.

598
00:32:09.855 --> 00:32:12.915
<00:32:09.855>So <00:32:10.030>I <00:32:10.205>would <00:32:10.380>say <00:32:10.555>let's <00:32:10.730>tackle <00:32:10.905>them <00:32:11.080>right <00:32:11.255>away.

599
00:32:14.015 --> 00:32:15.995
<00:32:14.015>So, <00:32:14.365>I <00:32:14.715>mean, <00:32:15.065>as <00:32:15.415>always,

600
00:32:16.025 --> 00:32:18.635
<00:32:16.025>sometimes <00:32:16.225>the <00:32:16.425>question <00:32:16.625>came <00:32:16.825>earlier <00:32:17.025>in <00:32:17.225>your <00:32:17.425>talk

601
00:32:18.775 --> 00:32:21.115
<00:32:18.775>and, <00:32:19.008>uh, <00:32:19.241>sometimes <00:32:19.475>there <00:32:19.708>are <00:32:19.941>like, <00:32:20.175>yeah,

602
00:32:21.345 --> 00:32:23.515
<00:32:21.345>it's <00:32:21.545>overlapping <00:32:21.745>maybe <00:32:21.945>with <00:32:22.145>things <00:32:22.345>you <00:32:22.545>already <00:32:22.745>said,

603
00:32:23.615 --> 00:32:26.595
<00:32:23.615>but <00:32:23.770>we, <00:32:23.926>in <00:32:24.081>needless, <00:32:24.237>we <00:32:24.392>like <00:32:24.548>to <00:32:24.703>address <00:32:24.859>them <00:32:25.015>again

604
00:32:26.595 --> 00:32:28.635
<00:32:26.595>because <00:32:26.750>maybe <00:32:26.906>you <00:32:27.061>have <00:32:27.217>to <00:32:27.372>add <00:32:27.528>one <00:32:27.683>or <00:32:27.839>two <00:32:27.995>things.

605
00:32:29.055 --> 00:32:30.475
<00:32:29.055>So <00:32:29.481>yeah, <00:32:29.907>first <00:32:30.332>question.

606
00:32:30.895 --> 00:32:34.475
<00:32:30.895>How <00:32:31.050>do <00:32:31.206>you <00:32:31.361>handle <00:32:31.517>SLO <00:32:31.672>variants <00:32:31.828>in <00:32:31.983>a <00:32:32.139>serverless <00:32:32.295>setup?

607
00:32:35.665 --> 00:32:37.815
<00:32:35.665>Right, <00:32:35.945>uh, <00:32:36.225>yes, <00:32:36.504>very <00:32:36.784>good <00:32:37.065>question.

608
00:32:38.155 --> 00:32:42.605
<00:32:38.155>Um, <00:32:38.435>obviously, <00:32:38.715>um, <00:32:38.995>I <00:32:39.274>can <00:32:39.555>change,

609
00:32:42.635 --> 00:32:45.925
<00:32:42.635>like <00:32:42.810>I <00:32:42.985>said <00:32:43.160>previously, <00:32:43.335>so, <00:32:43.510>uh, <00:32:43.685>this <00:32:43.860>is <00:32:44.035>something

610
00:32:45.925 --> 00:32:48.165
<00:32:45.925>that <00:32:46.205>you <00:32:46.485>need <00:32:46.764>to <00:32:47.044>constantly <00:32:47.325>analyze

611
00:32:48.505 --> 00:32:52.765
<00:32:48.505>and, <00:32:48.680>um, <00:32:48.855>let's <00:32:49.030>say <00:32:49.205>monitor, <00:32:49.380>uh, <00:32:49.555>it's <00:32:49.730>not, <00:32:49.905>uh,

612
00:32:52.845 --> 00:32:55.525
<00:32:52.845>I <00:32:53.020>cannot <00:32:53.195>have <00:32:53.370>a <00:32:53.545>solution <00:32:53.720>that <00:32:53.895>will <00:32:54.070>fit <00:32:54.245>all.

613
00:32:55.585 --> 00:32:58.405
<00:32:55.585>So <00:32:55.785>I <00:32:55.985>think <00:32:56.185>everything <00:32:56.385>depends <00:32:56.585>on <00:32:56.785>your <00:32:56.985>organization,

614
00:32:58.505 --> 00:32:59.965
<00:32:58.505>how <00:32:58.767>you <00:32:59.030>have <00:32:59.293>everything <00:32:59.556>set <00:32:59.819>up.

615
00:33:00.465 --> 00:33:03.605
<00:33:00.465>Uh, <00:33:00.620>let's <00:33:00.776>say <00:33:00.931>on, <00:33:01.087>on, <00:33:01.242>um, <00:33:01.398>let's <00:33:01.553>say <00:33:01.709>the <00:33:01.865>clusters,

616
00:33:03.665 --> 00:33:06.525
<00:33:03.665>for <00:33:03.820>example, <00:33:03.976>if <00:33:04.131>you're <00:33:04.287>running, <00:33:04.442>I <00:33:04.598>know, <00:33:04.753>uh, <00:33:04.909>100, <00:33:05.065>uh,

617
00:33:06.845 --> 00:33:07.845
<00:33:06.845>Kubernetes <00:33:07.745>clusters

618
00:33:07.985 --> 00:33:12.245
<00:33:07.985>or, <00:33:08.125>uh, <00:33:08.264>if <00:33:08.405>you <00:33:08.544>have <00:33:08.685>a <00:33:08.824>large, <00:33:08.965>small, <00:33:09.104>medium <00:33:09.245>organization, <00:33:09.385>uh,

619
00:33:12.465 --> 00:33:16.045
<00:33:12.465>it <00:33:12.620>depends <00:33:12.776>as <00:33:12.931>well <00:33:13.087>on <00:33:13.242>your, <00:33:13.398>let's <00:33:13.553>say, <00:33:13.709>other <00:33:13.865>stakeholders,

620
00:33:16.425 --> 00:33:20.045
<00:33:16.425>uh, <00:33:16.565>as <00:33:16.705>well, <00:33:16.845>like, <00:33:16.985>um, <00:33:17.125>uh, <00:33:17.264>like <00:33:17.405>I <00:33:17.544>said, <00:33:17.685>project, <00:33:17.825>uh,

621
00:33:20.045 --> 00:33:23.925
<00:33:20.045>product <00:33:20.220>management, <00:33:20.395>like, <00:33:20.570>uh, <00:33:20.745>customer <00:33:20.920>support <00:33:21.095>and <00:33:21.270>so <00:33:21.445>on.

622
00:33:24.305 --> 00:33:27.645
<00:33:24.305>Uh, <00:33:24.460>in <00:33:24.616>my <00:33:24.771>opinion <00:33:24.927>is <00:33:25.082>that <00:33:25.238>the <00:33:25.393>SL <00:33:25.549>variance, <00:33:25.705>uh,

623
00:33:27.955 --> 00:33:30.925
<00:33:27.955>that <00:33:28.082>will <00:33:28.209>be <00:33:28.336>something <00:33:28.464>that <00:33:28.591>you <00:33:28.718>need <00:33:28.845>to <00:33:28.973>keep <00:33:29.100>an <00:33:29.227>eye <00:33:29.355>on

624
00:33:31.505 --> 00:33:32.525
<00:33:31.505>and, <00:33:31.811>and <00:33:32.117>test <00:33:32.423>it.

625
00:33:32.985 --> 00:33:37.525
<00:33:32.985>Um, <00:33:33.101>and <00:33:33.218>I, <00:33:33.334>I <00:33:33.451>think <00:33:33.568>that <00:33:33.685>it's <00:33:33.801>not <00:33:33.918>something <00:33:34.034>that <00:33:34.151>you <00:33:34.268>can, <00:33:34.385>uh,

626
00:33:37.665 --> 00:33:41.465
<00:33:37.665>go <00:33:37.820>up <00:33:37.976>ahead <00:33:38.131>and, <00:33:38.287>and <00:33:38.442>make <00:33:38.598>it <00:33:38.753>from <00:33:38.909>the <00:33:39.065>beginning.

627
00:33:41.645 --> 00:33:44.625
<00:33:41.645>So <00:33:41.785>you, <00:33:41.925>you <00:33:42.065>aim <00:33:42.205>for, <00:33:42.345>you <00:33:42.485>don't <00:33:42.625>really <00:33:42.764>need <00:33:42.905>to <00:33:43.045>aim

628
00:33:44.645 --> 00:33:47.025
<00:33:44.645>for <00:33:44.845>a <00:33:45.045>perfect <00:33:45.245>product <00:33:45.445>or <00:33:45.645>a <00:33:45.845>perfect <00:33:46.045>result.

629
00:33:47.365 --> 00:33:49.625
<00:33:47.365>You <00:33:47.565>just <00:33:47.765>need <00:33:47.965>to <00:33:48.165>have <00:33:48.365>some <00:33:48.565>basic, <00:33:48.765>um,

630
00:33:50.735 --> 00:33:52.025
<00:33:50.735>SLOs <00:33:51.121>from <00:33:51.509>the <00:33:51.896>beginning.

631
00:33:52.095 --> 00:33:55.225
<00:33:52.095>What <00:33:52.222>I, <00:33:52.349>I <00:33:52.476>always <00:33:52.604>suggest <00:33:52.731>is <00:33:52.858>to <00:33:52.985>have, <00:33:53.113>let's <00:33:53.240>say <00:33:53.367>for <00:33:53.495>example,

632
00:33:55.255 --> 00:33:56.625
<00:33:55.255>like <00:33:55.871>latency, <00:33:56.488>SLO

633
00:33:57.085 --> 00:34:01.625
<00:33:57.085>or <00:33:57.240>some <00:33:57.396>custom <00:33:57.551>SLOs <00:33:57.707>that <00:33:57.862>will, <00:33:58.018>um, <00:33:58.173>measure, <00:33:58.329>uh, <00:33:58.485>the,

634
00:34:01.925 --> 00:34:05.065
<00:34:01.925>for <00:34:02.080>example, <00:34:02.236>the <00:34:02.391>CPU <00:34:02.547>that <00:34:02.702>you <00:34:02.858>have <00:34:03.013>on, <00:34:03.169>on, <00:34:03.325>uh,

635
00:34:05.065 --> 00:34:06.585
<00:34:05.065>the <00:34:05.407>clusters, <00:34:05.749>uh, <00:34:06.091>as <00:34:06.433>well.

636
00:34:06.685 --> 00:34:11.505
<00:34:06.685>So <00:34:06.812>very <00:34:06.939>basic <00:34:07.066>few <00:34:07.194>SLOs <00:34:07.321>that <00:34:07.448>will <00:34:07.575>not <00:34:07.703>be <00:34:07.830>something <00:34:07.957>that, <00:34:08.085>um,

637
00:34:11.965 --> 00:34:13.825
<00:34:11.965>you, <00:34:12.245>you <00:34:12.525>cannot <00:34:12.805>modify <00:34:13.085>later <00:34:13.365>on.

638
00:34:14.205 --> 00:34:17.265
<00:34:14.205>And <00:34:14.404>then <00:34:14.605>according <00:34:14.804>to <00:34:15.005>the, <00:34:15.205>uh, <00:34:15.404>the <00:34:15.605>data

639
00:34:17.365 --> 00:34:19.105
<00:34:17.364>or <00:34:17.598>the <00:34:17.831>feedback <00:34:18.064>that <00:34:18.298>you <00:34:18.531>receive <00:34:18.764>from,

640
00:34:19.105 --> 00:34:22.985
<00:34:19.105>from <00:34:19.260>your <00:34:19.416>server <00:34:19.571>setup, <00:34:19.727>you <00:34:19.882>can <00:34:20.038>work <00:34:20.193>upon <00:34:20.349>those <00:34:20.505>SLOs.

641
00:34:23.645 --> 00:34:28.385
<00:34:23.645>Um, <00:34:23.761>I <00:34:23.878>wish <00:34:23.995>what <00:34:24.111>I, <00:34:24.228>I <00:34:24.344>don't <00:34:24.461>think <00:34:24.578>there's <00:34:24.695>a <00:34:24.811>very <00:34:24.928>good, <00:34:25.045>uh,

642
00:34:29.105 --> 00:34:32.425
<00:34:29.105>solution <00:34:29.260>for <00:34:29.416>this, <00:34:29.571>uh, <00:34:29.727>in <00:34:29.882>terms <00:34:30.038>of, <00:34:30.193>okay, <00:34:30.349>you <00:34:30.505>need

643
00:34:32.425 --> 00:34:33.425
<00:34:32.425>to <00:34:32.650>do <00:34:32.875>this <00:34:33.100>and <00:34:33.325>that,

644
00:34:33.485 --> 00:34:36.545
<00:34:33.485>and <00:34:33.660>according <00:34:33.835>to <00:34:34.010>the <00:34:34.185>variance <00:34:34.360>is <00:34:34.535>just <00:34:34.710>basically, <00:34:34.885>uh,

645
00:34:36.595 --> 00:34:40.945
<00:34:36.594>monitoring <00:34:36.794>and <00:34:36.995>adjusting <00:34:37.194>that, <00:34:37.395>that, <00:34:37.594>uh, <00:34:37.794>those <00:34:37.995>SLOs,

646
00:34:41.405 --> 00:34:44.425
<00:34:41.405>uh, <00:34:41.560>with <00:34:41.716>the <00:34:41.871>feedback <00:34:42.027>that <00:34:42.182>you <00:34:42.338>receive <00:34:42.493>from <00:34:42.649>your, <00:34:42.805>um,

647
00:34:45.035 --> 00:34:46.185
<00:34:45.034>let's <00:34:45.552>say <00:34:46.069>infrastructure.

648
00:34:47.285 --> 00:34:48.285
Mm-Hmm.

649
00:34:49.075 --> 00:34:51.385
<00:34:49.074>Thank <00:34:49.355>you <00:34:49.634>for <00:34:49.915>that <00:34:50.194>answer. <00:34:50.475>Tiana.

650
00:34:52.075 --> 00:34:53.465
<00:34:52.074>Let's <00:34:52.387>tackle <00:34:52.700>the <00:34:53.013>next <00:34:53.326>question.

651
00:34:54.205 --> 00:34:58.145
<00:34:54.205>Can <00:34:54.380>you <00:34:54.554>share <00:34:54.730>tips <00:34:54.904>for <00:34:55.080>setting <00:34:55.255>realistic <00:34:55.429>SLO <00:34:55.605>targets?

652
00:34:59.015 --> 00:35:00.345
<00:34:59.015>Yeah. <00:35:00.212>Okay.

653
00:35:00.485 --> 00:35:04.905
<00:35:00.485>Um, <00:35:00.640>well, <00:35:00.796>um, <00:35:00.951>I <00:35:01.107>think <00:35:01.262>that's <00:35:01.418>a <00:35:01.573>very <00:35:01.729>good, <00:35:01.885>uh,

654
00:35:05.145 --> 00:35:07.665
<00:35:05.145>SLO <00:35:05.320>target <00:35:05.495>would <00:35:05.670>be <00:35:05.845>not <00:35:06.020>to <00:35:06.195>aim <00:35:06.370>too <00:35:06.545>high

655
00:35:07.765 --> 00:35:11.465
<00:35:07.765>and <00:35:07.892>not <00:35:08.019>to <00:35:08.146>aim <00:35:08.274>too <00:35:08.401>low, <00:35:08.528>uh, <00:35:08.655>in <00:35:08.783>terms <00:35:08.910>of <00:35:09.037>everybody <00:35:09.165>will,

656
00:35:11.595 --> 00:35:13.025
<00:35:11.595>let's <00:35:11.809>say <00:35:12.024>right <00:35:12.238>out <00:35:12.453>of <00:35:12.667>the <00:35:12.882>gate

657
00:35:13.125 --> 00:35:17.025
<00:35:13.125>or <00:35:13.265>like <00:35:13.405>a <00:35:13.545>theoretical <00:35:13.685>SLO <00:35:13.825>will <00:35:13.965>be <00:35:14.105>like <00:35:14.245>to <00:35:14.385>hit, <00:35:14.525>uh,

658
00:35:17.125 --> 00:35:18.625
<00:35:17.125>the <00:35:17.800>99 <00:35:18.475>percentile.

659
00:35:19.205 --> 00:35:23.865
<00:35:19.205>Um, <00:35:19.360>uh, <00:35:19.516>SLOI <00:35:19.671>think <00:35:19.827>will <00:35:19.982>need <00:35:20.138>to <00:35:20.293>be <00:35:20.449>more <00:35:20.605>realistic

660
00:35:24.005 --> 00:35:28.145
<00:35:24.005>and <00:35:24.160>add <00:35:24.316>like <00:35:24.471>a, <00:35:24.627>a <00:35:24.782>variable <00:35:24.938>letter <00:35:25.093>that <00:35:25.249>is <00:35:25.405>less,

661
00:35:28.155 --> 00:35:29.825
<00:35:28.155>let's <00:35:28.621>say, <00:35:29.088>uh, <00:35:29.555>ambitious.

662
00:35:30.125 --> 00:35:34.665
<00:35:30.125>So <00:35:30.280>you <00:35:30.436>can <00:35:30.591>start <00:35:30.747>something <00:35:30.902>with <00:35:31.058>95% <00:35:31.213>or <00:35:31.369>90%, <00:35:31.525>um,

663
00:35:34.885 --> 00:35:36.505
<00:35:34.885>and <00:35:35.165>then <00:35:35.445>work <00:35:35.725>your <00:35:36.005>way <00:35:36.285>according

664
00:35:36.525 --> 00:35:39.605
<00:35:36.525>to <00:35:36.700>the <00:35:36.875>feedback <00:35:37.050>you <00:35:37.225>received <00:35:37.400>from <00:35:37.575>your, <00:35:37.750>uh, <00:35:37.925>organization

665
00:35:39.665 --> 00:35:41.605
<00:35:39.665>or <00:35:39.945>yeah, <00:35:40.225>from <00:35:40.505>your <00:35:40.785>tools, <00:35:41.065>basically.

666
00:35:42.185 --> 00:35:44.405
<00:35:42.185>Um, <00:35:42.465>I <00:35:42.745>think <00:35:43.025>that's <00:35:43.305>a <00:35:43.585>common

667
00:35:45.065 --> 00:35:48.485
<00:35:45.065>advice <00:35:45.240>in <00:35:45.415>the <00:35:45.590>SRE <00:35:45.765>world <00:35:45.940>will <00:35:46.115>be <00:35:46.290>to <00:35:46.465>not

668
00:35:49.235 --> 00:35:51.885
<00:35:49.235>make <00:35:49.390>it <00:35:49.546>too <00:35:49.701>high <00:35:49.857>or <00:35:50.012>too <00:35:50.168>low, <00:35:50.323>somewhere <00:35:50.479>in <00:35:50.635>between.

669
00:35:52.385 --> 00:35:55.365
<00:35:52.385>And <00:35:52.560>obviously <00:35:52.735>you <00:35:52.910>need <00:35:53.085>to <00:35:53.260>check <00:35:53.435>with <00:35:53.610>your <00:35:53.785>SREs

670
00:35:55.365 --> 00:35:56.365
<00:35:55.365>with <00:35:55.814>your <00:35:56.265>engineers.

671
00:35:56.665 --> 00:35:59.525
<00:35:56.665>Do <00:35:56.805>you <00:35:56.945>think <00:35:57.085>that, <00:35:57.225>for <00:35:57.365>instance, <00:35:57.505>that <00:35:57.645>SLO <00:35:57.785>is <00:35:57.925>too <00:35:58.065>ambitious?

672
00:36:00.105 --> 00:36:02.965
<00:36:00.105>You <00:36:00.280>can <00:36:00.455>check <00:36:00.630>with <00:36:00.805>the <00:36:00.980>incidents <00:36:01.155>that <00:36:01.330>you're <00:36:01.505>receiving,

673
00:36:02.985 --> 00:36:07.005
<00:36:02.985>for <00:36:03.185>instance, <00:36:03.385>from <00:36:03.585>on-call, <00:36:03.785>uh, <00:36:03.985>and <00:36:04.185>adjusted <00:36:04.385>accordingly.

674
00:36:09.215 --> 00:36:10.645
<00:36:09.215>Right? <00:36:09.536>Thanks <00:36:09.858>for <00:36:10.180>this <00:36:10.502>answers.

675
00:36:10.795 --> 00:36:14.245
<00:36:10.795>Well, <00:36:11.028>let's <00:36:11.261>jump <00:36:11.495>to <00:36:11.728>the <00:36:11.961>next <00:36:12.195>one.

676
00:36:14.795 --> 00:36:18.365
<00:36:14.795>What <00:36:14.995>tools <00:36:15.195>do <00:36:15.395>you <00:36:15.595>recommend <00:36:15.795>for <00:36:15.995>SLO <00:36:16.195>monitoring?

677
00:36:19.415 --> 00:36:20.845
<00:36:19.415>Right. <00:36:20.058>Um, <00:36:20.702>good.

678
00:36:20.945 --> 00:36:25.685
<00:36:20.945>So <00:36:21.145>my, <00:36:21.345>my <00:36:21.545>talk <00:36:21.745>was, <00:36:21.945>um, <00:36:22.145>basically, <00:36:22.345>uh,

679
00:36:26.045 --> 00:36:30.445
<00:36:26.045>tailored <00:36:26.278>for <00:36:26.511>Elasticsearch, <00:36:26.745>um, <00:36:26.978>for <00:36:27.211>monitoring <00:36:27.445>the,

680
00:36:30.465 --> 00:36:32.725
<00:36:30.465>the <00:36:30.815>SLOs <00:36:31.165>within <00:36:31.515>the <00:36:31.865>Elasticsearch.

681
00:36:32.995 --> 00:36:35.525
<00:36:32.995>Obviously <00:36:33.194>there, <00:36:33.395>there <00:36:33.595>are <00:36:33.795>lots <00:36:33.995>of <00:36:34.194>tools <00:36:34.395>there.

682
00:36:35.545 --> 00:36:37.405
<00:36:35.545>For <00:36:35.895>SLO <00:36:36.245>monitoring, <00:36:36.595>it <00:36:36.945>depends,

683
00:36:37.505 --> 00:36:40.245
<00:36:37.505>or <00:36:37.705>on <00:36:37.905>the <00:36:38.105>products <00:36:38.305>that <00:36:38.505>you <00:36:38.705>are <00:36:38.905>using.

684
00:36:40.665 --> 00:36:43.205
<00:36:40.665>So <00:36:40.840>it <00:36:41.015>could <00:36:41.190>be <00:36:41.365>either <00:36:41.540>open, <00:36:41.715>uh, <00:36:41.890>open <00:36:42.065>source,

685
00:36:43.585 --> 00:36:46.845
<00:36:43.585>or, <00:36:43.760>uh, <00:36:43.935>something <00:36:44.110>that <00:36:44.285>you're, <00:36:44.460>you <00:36:44.635>have <00:36:44.810>developed <00:36:44.985>in-house.

686
00:36:47.505 --> 00:36:51.685
<00:36:47.505>Um, <00:36:47.632>I <00:36:47.759>think <00:36:47.886>that, <00:36:48.014>um, <00:36:48.141>I <00:36:48.268>would <00:36:48.395>prefer, <00:36:48.523>like, <00:36:48.650>in <00:36:48.777>my <00:36:48.905>opinion,

687
00:36:51.905 --> 00:36:54.845
<00:36:51.905>uh, <00:36:52.138>an <00:36:52.371>SLO <00:36:52.605>monitoring <00:36:52.838>tool <00:36:53.071>developed <00:36:53.305>in-House

688
00:36:55.155 --> 00:36:57.685
<00:36:55.155>because <00:36:55.388>then <00:36:55.621>you <00:36:55.855>have <00:36:56.088>something <00:36:56.321>that, <00:36:56.555>um,

689
00:36:58.445 --> 00:37:01.365
<00:36:58.445>customizes <00:36:58.678>perfectly, <00:36:58.911>uh, <00:36:59.145>with, <00:36:59.378>with <00:36:59.611>the <00:36:59.845>system

690
00:37:01.515 --> 00:37:03.325
<00:37:01.515>that <00:37:01.714>you <00:37:01.915>have <00:37:02.115>as <00:37:02.315>well, <00:37:02.515>that <00:37:02.714>you <00:37:02.915>developed.

691
00:37:03.385 --> 00:37:05.965
<00:37:03.385>Um, <00:37:03.560>I <00:37:03.735>wouldn't <00:37:03.910>recommend <00:37:04.085>right <00:37:04.260>out <00:37:04.435>of <00:37:04.610>the <00:37:04.785>gate.

692
00:37:05.995 --> 00:37:08.005
<00:37:05.995>Okay, <00:37:06.228>uh, <00:37:06.461>use <00:37:06.694>an <00:37:06.928>open <00:37:07.161>source <00:37:07.395>one.

693
00:37:08.005 --> 00:37:10.205
<00:37:08.005>Obviously <00:37:08.180>you <00:37:08.355>can <00:37:08.530>go <00:37:08.705>ahead <00:37:08.880>and <00:37:09.055>use <00:37:09.230>that <00:37:09.405>one.

694
00:37:10.745 --> 00:37:12.485
<00:37:10.745>Um, <00:37:11.095>it's, <00:37:11.444>it's <00:37:11.795>very <00:37:12.145>good,

695
00:37:12.585 --> 00:37:16.045
<00:37:12.585>but, <00:37:12.725>um, <00:37:12.865>I <00:37:13.005>think <00:37:13.145>better <00:37:13.285>to <00:37:13.425>integrate <00:37:13.565>it <00:37:13.705>with <00:37:13.845>a <00:37:13.985>product

696
00:37:16.315 --> 00:37:17.885
<00:37:16.315>that <00:37:16.665>you, <00:37:17.015>you <00:37:17.365>made <00:37:17.715>in-house.

697
00:37:19.265 --> 00:37:22.645
<00:37:19.265>Uh, <00:37:19.440>why <00:37:19.615>is <00:37:19.790>that? <00:37:19.964>Because <00:37:20.140>then <00:37:20.315>you <00:37:20.490>can <00:37:20.665>speak

698
00:37:22.745 --> 00:37:25.885
<00:37:22.745>and <00:37:22.884>keep <00:37:23.025>in <00:37:23.165>touch <00:37:23.305>with <00:37:23.444>the <00:37:23.585>developers <00:37:23.725>from, <00:37:23.865>from <00:37:24.005>the <00:37:24.145>team.

699
00:37:26.265 --> 00:37:28.565
<00:37:26.265>You <00:37:26.464>can <00:37:26.665>give <00:37:26.865>constant <00:37:27.065>feedback <00:37:27.265>as <00:37:27.464>an <00:37:27.665>SR

700
00:37:28.565 --> 00:37:31.925
<00:37:28.565>and <00:37:28.692>DevOps, <00:37:28.819>uh, <00:37:28.946>to <00:37:29.074>what <00:37:29.201>features <00:37:29.328>you <00:37:29.455>want <00:37:29.583>to, <00:37:29.710>to <00:37:29.837>have <00:37:29.965>in

701
00:37:31.925 --> 00:37:33.365
<00:37:31.925>that, <00:37:32.357>uh, <00:37:32.788>monitoring <00:37:33.221>tool.

702
00:37:33.745 --> 00:37:36.645
<00:37:33.745>Um, <00:37:33.900>and <00:37:34.056>I <00:37:34.211>always <00:37:34.367>think <00:37:34.522>that's, <00:37:34.678>that's <00:37:34.833>a <00:37:34.989>very, <00:37:35.145>uh,

703
00:37:36.835 --> 00:37:38.885
<00:37:36.835>very <00:37:37.115>good <00:37:37.395>experience, <00:37:37.675>and <00:37:37.955>it's <00:37:38.235>better

704
00:37:38.905 --> 00:37:40.045
<00:37:38.905>way <00:37:39.161>to, <00:37:39.418>to <00:37:39.674>achieve <00:37:39.931>that.

705
00:37:42.295 --> 00:37:45.245
<00:37:42.295>Right. <00:37:42.528>Thank <00:37:42.761>you <00:37:42.995>so <00:37:43.228>much. <00:37:43.461>Next <00:37:43.695>question.

706
00:37:45.865 --> 00:37:49.805
<00:37:45.865>How <00:37:46.040>do <00:37:46.214>you <00:37:46.390>measure <00:37:46.564>the <00:37:46.740>impact <00:37:46.915>of <00:37:47.089>SLO <00:37:47.265>improvements?

707
00:37:50.535 --> 00:37:51.605
<00:37:50.535>Right? <00:37:51.498>Yeah.

708
00:37:51.825 --> 00:37:55.965
<00:37:51.825>Um, <00:37:51.941>I <00:37:52.058>think <00:37:52.174>a <00:37:52.291>very <00:37:52.408>good <00:37:52.524>way <00:37:52.641>to, <00:37:52.758>to, <00:37:52.875>to <00:37:52.991>measure <00:37:53.108>the <00:37:53.225>impact

709
00:37:55.965 --> 00:37:59.765
<00:37:55.965>of <00:37:56.120>SLO <00:37:56.276>improvements, <00:37:56.431>uh, <00:37:56.587>is <00:37:56.742>to <00:37:56.898>keep <00:37:57.053>track, <00:37:57.209>uh, <00:37:57.365>with,

710
00:37:59.835 --> 00:38:02.005
<00:37:59.835>with <00:38:00.068>other <00:38:00.301>teams <00:38:00.535>and <00:38:00.768>maybe <00:38:01.001>with <00:38:01.235>management.

711
00:38:02.585 --> 00:38:04.645
<00:38:02.585>Uh, <00:38:02.935>like <00:38:03.285>I <00:38:03.635>said, <00:38:03.985>SRE

712
00:38:04.745 --> 00:38:07.805
<00:38:04.745>or <00:38:04.920>the <00:38:05.095>DevOps <00:38:05.270>engineers <00:38:05.444>are <00:38:05.620>really <00:38:05.795>fra <00:38:05.970>fragile <00:38:06.145>here.

713
00:38:08.105 --> 00:38:10.845
<00:38:08.105>So <00:38:08.260>we <00:38:08.416>don't <00:38:08.571>really <00:38:08.727>hold, <00:38:08.882>uh, <00:38:09.038>we <00:38:09.193>are <00:38:09.349>not <00:38:09.505>really

714
00:38:11.185 --> 00:38:12.965
<00:38:11.185>to <00:38:11.465>be <00:38:11.745>held <00:38:12.025>accountable <00:38:12.305>for <00:38:12.585>changes,

715
00:38:13.175 --> 00:38:14.525
<00:38:13.175>let's <00:38:13.478>say, <00:38:13.782>at <00:38:14.086>upper <00:38:14.390>levels.

716
00:38:15.265 --> 00:38:18.885
<00:38:15.265>Uh, <00:38:15.404>and <00:38:15.545>for <00:38:15.685>instance, <00:38:15.825>even, <00:38:15.964>uh, <00:38:16.105>in <00:38:16.245>the <00:38:16.384>customer <00:38:16.525>support <00:38:16.665>area

717
00:38:19.105 --> 00:38:24.045
<00:38:19.105>or, <00:38:19.260>uh, <00:38:19.416>experience, <00:38:19.571>uh, <00:38:19.727>teams, <00:38:19.882>uh, <00:38:20.038>how <00:38:20.193>they <00:38:20.349>are <00:38:20.505>called.

718
00:38:24.465 --> 00:38:27.645
<00:38:24.465>Um, <00:38:24.605>so <00:38:24.745>you <00:38:24.885>need <00:38:25.025>to <00:38:25.165>be <00:38:25.305>in <00:38:25.445>contact <00:38:25.585>with <00:38:25.725>those <00:38:25.865>teams

719
00:38:27.755 --> 00:38:31.565
<00:38:27.755>that <00:38:27.955>do <00:38:28.155>measure, <00:38:28.355>uh, <00:38:28.555>for <00:38:28.755>example, <00:38:28.955>the <00:38:29.155>SLAs.

720
00:38:31.825 --> 00:38:34.165
<00:38:31.825>So <00:38:31.964>they <00:38:32.105>keep <00:38:32.245>in <00:38:32.384>constant, <00:38:32.524>uh, <00:38:32.665>they, <00:38:32.805>they <00:38:32.944>keep <00:38:33.085>in <00:38:33.225>contact

721
00:38:34.435 --> 00:38:35.845
<00:38:34.435>with, <00:38:34.857>uh, <00:38:35.281>the <00:38:35.703>customer.

722
00:38:35.915 --> 00:38:38.925
<00:38:35.915>They <00:38:36.070>keep <00:38:36.226>in <00:38:36.381>contact <00:38:36.537>with, <00:38:36.692>uh, <00:38:36.848>SLAs <00:38:37.003>with <00:38:37.159>the, <00:38:37.315>uh,

723
00:38:38.925 --> 00:38:40.925
<00:38:38.925>service <00:38:39.391>level <00:38:39.858>agreements, <00:38:40.325>uh,

724
00:38:41.145 --> 00:38:45.085
<00:38:41.145>and <00:38:41.300>that <00:38:41.456>specific <00:38:41.611>point, <00:38:41.767>you'll <00:38:41.922>say, <00:38:42.078>okay, <00:38:42.233>we <00:38:42.389>perform <00:38:42.545>well,

725
00:38:45.185 --> 00:38:46.245
<00:38:45.185>uh, <00:38:45.423>we <00:38:45.662>are <00:38:45.900>doing <00:38:46.139>good.

726
00:38:46.305 --> 00:38:50.085
<00:38:46.305>So <00:38:46.444>that <00:38:46.585>means <00:38:46.725>our <00:38:46.865>SLOs <00:38:47.004>are <00:38:47.145>also, <00:38:47.285>uh, <00:38:47.424>performing <00:38:47.565>very <00:38:47.705>well

727
00:38:50.985 --> 00:38:55.005
<00:38:50.985>in <00:38:51.101>the <00:38:51.218>case <00:38:51.335>that <00:38:51.451>your, <00:38:51.568>you <00:38:51.685>have <00:38:51.801>a <00:38:51.918>feedback <00:38:52.035>that <00:38:52.151>is, <00:38:52.268>I <00:38:52.385>think,

728
00:38:55.075 --> 00:38:56.485
<00:38:55.075>contradictory, <00:38:56.344>uh,

729
00:38:56.625 --> 00:38:59.365
<00:38:56.625>so <00:38:56.800>you <00:38:56.975>have <00:38:57.150>a <00:38:57.325>contradictory <00:38:57.500>feedback <00:38:57.675>from <00:38:57.850>the <00:38:58.025>customer

730
00:38:59.945 --> 00:39:04.925
<00:38:59.945>or <00:39:00.100>from <00:39:00.256>the <00:39:00.411>customer <00:39:00.567>support <00:39:00.722>with, <00:39:00.878>uh, <00:39:01.033>the, <00:39:01.189>the <00:39:01.345>information

731
00:39:04.925 --> 00:39:08.325
<00:39:04.925>that <00:39:05.080>you <00:39:05.236>see, <00:39:05.391>uh, <00:39:05.547>in <00:39:05.702>your, <00:39:05.858>in <00:39:06.013>your <00:39:06.169>system, <00:39:06.325>then,

732
00:39:08.355 --> 00:39:12.485
<00:39:08.355>then <00:39:08.462>maybe <00:39:08.570>you <00:39:08.678>need <00:39:08.785>to, <00:39:08.893>to, <00:39:09.001>how <00:39:09.108>can <00:39:09.216>I <00:39:09.324>say, <00:39:09.431>to <00:39:09.539>have <00:39:09.647>a <00:39:09.755>meeting

733
00:39:12.545 --> 00:39:15.525
<00:39:12.545>or <00:39:12.745>organize <00:39:12.945>a <00:39:13.145>meeting <00:39:13.345>to <00:39:13.545>discuss <00:39:13.745>those <00:39:13.945>results.

734
00:39:15.985 --> 00:39:17.765
<00:39:15.985>If <00:39:16.451>your <00:39:16.918>internal, <00:39:17.385>um,

735
00:39:19.025 --> 00:39:21.125
<00:39:19.025>if <00:39:19.305>your <00:39:19.585>internal <00:39:19.865>system <00:39:20.145>performs <00:39:20.425>well,

736
00:39:21.225 --> 00:39:23.205
<00:39:21.225>and <00:39:21.505>you <00:39:21.785>have <00:39:22.065>the <00:39:22.345>monitoring <00:39:22.625>tools,

737
00:39:23.265 --> 00:39:24.765
<00:39:23.265>and <00:39:23.457>you <00:39:23.650>have <00:39:23.843>the, <00:39:24.036>let's <00:39:24.229>say, <00:39:24.422>the <00:39:24.615>proof

738
00:39:24.795 --> 00:39:28.325
<00:39:24.795>that <00:39:24.950>is <00:39:25.106>performing <00:39:25.261>well, <00:39:25.417>then <00:39:25.572>maybe <00:39:25.728>you <00:39:25.883>need <00:39:26.039>to <00:39:26.195>adjust

739
00:39:28.505 --> 00:39:31.045
<00:39:28.505>or <00:39:28.680>you <00:39:28.855>need <00:39:29.030>to <00:39:29.205>ask <00:39:29.380>to <00:39:29.555>adjust <00:39:29.730>the <00:39:29.905>SLAs.

740
00:39:31.505 --> 00:39:34.245
<00:39:31.505>Uh, <00:39:31.680>that <00:39:31.855>will <00:39:32.030>be, <00:39:32.205>you <00:39:32.380>know, <00:39:32.555>like <00:39:32.730>imperfect, <00:39:32.905>uh,

741
00:39:34.575 --> 00:39:35.885
<00:39:34.575>consonance <00:39:35.164>sync <00:39:35.754>with,

742
00:39:35.885 --> 00:39:37.925
<00:39:35.885>with <00:39:36.118>the <00:39:36.351>SLO <00:39:36.585>improvements <00:39:36.818>that <00:39:37.051>you <00:39:37.285>have.

743
00:39:40.575 --> 00:39:44.725
<00:39:40.575>Right. <00:39:40.774>Thank <00:39:40.975>you. <00:39:41.174>Deanna, <00:39:41.375>we <00:39:41.575>got <00:39:41.774>another <00:39:41.975>question.

744
00:39:45.145 --> 00:39:49.765
<00:39:45.145>How <00:39:45.300>do <00:39:45.456>you <00:39:45.611>factor <00:39:45.767>in <00:39:45.922>cold <00:39:46.078>starts <00:39:46.233>when <00:39:46.389>calculating <00:39:46.545>SLOs?

745
00:39:51.395 --> 00:39:55.685
<00:39:51.395>Okay. <00:39:51.570>Um, <00:39:51.745>right, <00:39:51.920>so <00:39:52.095>I <00:39:52.270>think <00:39:52.445>probably <00:39:52.620>here, <00:39:52.795>uh,

746
00:39:56.305 --> 00:39:57.445
<00:39:56.305>do <00:39:56.475>you <00:39:56.647>mean <00:39:56.818>more <00:39:56.989>or <00:39:57.160>less <00:39:57.331>or,

747
00:39:57.445 --> 00:40:01.245
<00:39:57.445>or, <00:39:57.585>I'm <00:39:57.725>thinking <00:39:57.865>that <00:39:58.005>you <00:39:58.145>mean <00:39:58.285>call <00:39:58.425>starts <00:39:58.565>when <00:39:58.705>there's <00:39:58.845>a

748
00:40:01.245 --> 00:40:03.805
<00:40:01.245>brand <00:40:01.400>new, <00:40:01.556>let's <00:40:01.711>say, <00:40:01.867>system <00:40:02.022>and <00:40:02.178>you <00:40:02.333>never <00:40:02.489>had <00:40:02.645>SLOs

749
00:40:03.805 --> 00:40:05.045
<00:40:03.805>before, <00:40:04.921>uh,

750
00:40:05.225 --> 00:40:07.325
<00:40:05.225>and <00:40:05.458>you're <00:40:05.691>just <00:40:05.924>trying <00:40:06.158>to, <00:40:06.391>to <00:40:06.625>use

751
00:40:07.865 --> 00:40:09.485
<00:40:07.865>SS <00:40:08.098>right <00:40:08.331>out, <00:40:08.564>out <00:40:08.798>of <00:40:09.031>the <00:40:09.265>gates.

752
00:40:09.905 --> 00:40:12.805
<00:40:09.905>Um, <00:40:10.080>well, <00:40:10.255>I <00:40:10.430>think <00:40:10.605>it's, <00:40:10.780>uh, <00:40:10.955>the <00:40:11.130>only <00:40:11.305>thing

753
00:40:12.805 --> 00:40:14.325
<00:40:12.805>to <00:40:13.033>do <00:40:13.261>it <00:40:13.489>is <00:40:13.716>just <00:40:13.944>do <00:40:14.173>it.

754
00:40:14.785 --> 00:40:18.605
<00:40:14.785>Uh, <00:40:14.912>like <00:40:15.039>you <00:40:15.166>start <00:40:15.294>with <00:40:15.421>like <00:40:15.548>a <00:40:15.675>few <00:40:15.803>SLOs, <00:40:15.930>like <00:40:16.057>I <00:40:16.185>said,

755
00:40:18.745 --> 00:40:20.685
<00:40:18.745>is <00:40:18.978>not, <00:40:19.211>uh, <00:40:19.444>don't <00:40:19.678>take <00:40:19.911>it <00:40:20.145>too.

756
00:40:20.745 --> 00:40:23.165
<00:40:20.745>Um, <00:40:20.900>don't <00:40:21.056>take <00:40:21.211>it <00:40:21.367>the <00:40:21.522>path <00:40:21.678>of <00:40:21.833>being <00:40:21.989>too <00:40:22.145>ambitious.

757
00:40:23.215 --> 00:40:26.085
<00:40:23.215>Start <00:40:23.355>with <00:40:23.495>very <00:40:23.635>basic <00:40:23.775>SLOs <00:40:23.915>that <00:40:24.055>you <00:40:24.195>know <00:40:24.335>you <00:40:24.475>can <00:40:24.615>measure.

758
00:40:26.155 --> 00:40:29.125
<00:40:26.155>Well, <00:40:26.355>uh, <00:40:26.555>I <00:40:26.755>give <00:40:26.955>a <00:40:27.155>couple <00:40:27.355>of, <00:40:27.555>um,

759
00:40:29.925 --> 00:40:34.445
<00:40:29.925>examples <00:40:30.080>like <00:40:30.236>latency, <00:40:30.391>SO <00:40:30.547>uh, <00:40:30.702>you <00:40:30.858>know, <00:40:31.013>measuring <00:40:31.169>the <00:40:31.325>CPU,

760
00:40:34.445 --> 00:40:36.645
<00:40:34.445>like <00:40:34.795>a <00:40:35.145>system <00:40:35.495>CPU, <00:40:35.845>um,

761
00:40:37.425 --> 00:40:40.205
<00:40:37.425>or <00:40:37.580>something <00:40:37.736>that <00:40:37.891>is <00:40:38.047>very, <00:40:38.202>very <00:40:38.358>specific <00:40:38.513>for <00:40:38.669>your <00:40:38.825>system.

762
00:40:40.615 --> 00:40:44.405
<00:40:40.615>Start <00:40:40.790>with, <00:40:40.964>uh, <00:40:41.140>2, <00:40:41.314>3, <00:40:41.490>4 <00:40:41.665>SLOs <00:40:41.839>adds, <00:40:42.015>uh,

763
00:40:44.405 --> 00:40:47.165
<00:40:44.405>let's <00:40:44.560>say <00:40:44.716>a <00:40:44.871>percentile <00:40:45.027>that <00:40:45.182>is <00:40:45.338>not <00:40:45.493>ambitious <00:40:45.649>as <00:40:45.805>well,

764
00:40:47.545 --> 00:40:49.325
<00:40:47.545>and <00:40:47.778>see <00:40:48.011>how <00:40:48.245>you're <00:40:48.478>performing <00:40:48.711>as <00:40:48.945>well.

765
00:40:49.325 --> 00:40:50.365
<00:40:49.325>Gather <00:40:49.792>more <00:40:50.261>data

766
00:40:50.865 --> 00:40:52.845
<00:40:50.865>and <00:40:51.098>in <00:40:51.331>let's <00:40:51.564>say <00:40:51.798>two, <00:40:52.031>three <00:40:52.265>months,

767
00:40:53.025 --> 00:40:57.165
<00:40:53.025>you'll <00:40:53.225>have <00:40:53.425>enough <00:40:53.625>information <00:40:53.825>to, <00:40:54.025>to, <00:40:54.225>to <00:40:54.425>redirect

768
00:40:57.265 --> 00:41:00.045
<00:40:57.265>or <00:40:57.498>basically <00:40:57.731>adjust <00:40:57.964>your <00:40:58.198>SLOs <00:40:58.431>and <00:40:58.665>percentiles.

769
00:41:02.415 --> 00:41:05.285
<00:41:02.415>Thank <00:41:02.765>you, <00:41:03.115>Deanna. <00:41:03.465>Next <00:41:03.815>question.

770
00:41:05.985 --> 00:41:10.485
<00:41:05.985>How <00:41:06.160>do <00:41:06.335>you <00:41:06.510>ensure <00:41:06.685>SLO <00:41:06.860>alignment <00:41:07.035>across <00:41:07.210>multiple <00:41:07.385>teams?

771
00:41:11.235 --> 00:41:15.185
<00:41:11.235>Sure. <00:41:11.515>One <00:41:11.795>second. <00:41:12.075>Yeah, <00:41:12.355>stay <00:41:12.635>hydrated,

772
00:41:19.865 --> 00:41:20.865
<00:41:19.865>Of <00:41:20.314>course. <00:41:20.765>Um,

773
00:41:20.865 --> 00:41:24.925
<00:41:20.865>well, <00:41:21.004>I <00:41:21.145>should <00:41:21.285>do, <00:41:21.424>actually, <00:41:21.564>this <00:41:21.705>is <00:41:21.845>a <00:41:21.984>very <00:41:22.125>good, <00:41:22.265>uh,

774
00:41:25.285 --> 00:41:29.285
<00:41:25.285>question <00:41:25.518>in <00:41:25.751>terms <00:41:25.984>of, <00:41:26.218>um, <00:41:26.451>team <00:41:26.685>collaboration

775
00:41:29.305 --> 00:41:30.485
<00:41:29.305>and <00:41:29.836>team <00:41:30.367>communication.

776
00:41:31.025 --> 00:41:35.445
<00:41:31.025>Uh, <00:41:31.152>so <00:41:31.279>I <00:41:31.406>had, <00:41:31.534>um, <00:41:31.661>very <00:41:31.788>good <00:41:31.915>feedback <00:41:32.043>in <00:41:32.170>discussing <00:41:32.297>not <00:41:32.425>only

777
00:41:35.555 --> 00:41:38.245
<00:41:35.555>with, <00:41:35.730>uh, <00:41:35.904>the <00:41:36.080>SRE <00:41:36.254>team <00:41:36.430>that <00:41:36.605>I'm <00:41:36.779>part <00:41:36.955>of,

778
00:41:38.265 --> 00:41:41.845
<00:41:38.265>but <00:41:38.420>with <00:41:38.576>other <00:41:38.731>teams <00:41:38.887>that <00:41:39.042>obviously <00:41:39.198>they <00:41:39.353>also <00:41:39.509>use <00:41:39.665>SLOs.

779
00:41:42.305 --> 00:41:44.885
<00:41:42.305>So, <00:41:42.585>um, <00:41:42.865>the <00:41:43.145>good <00:41:43.424>thing <00:41:43.705>is

780
00:41:44.885 --> 00:41:47.525
<00:41:44.885>that <00:41:45.085>even <00:41:45.285>if <00:41:45.485>other <00:41:45.685>teams <00:41:45.885>will <00:41:46.085>have <00:41:46.285>more

781
00:41:47.525 --> 00:41:52.005
<00:41:47.525>or <00:41:47.680>less <00:41:47.836>the <00:41:47.991>same <00:41:48.147>SLOs, <00:41:48.302>uh, <00:41:48.458>you'll, <00:41:48.613>uh, <00:41:48.769>um, <00:41:48.925>analyze

782
00:41:52.185 --> 00:41:54.725
<00:41:52.185>and <00:41:52.384>you <00:41:52.585>could <00:41:52.785>share <00:41:52.985>the <00:41:53.185>feedback <00:41:53.384>between, <00:41:53.585>uh,

783
00:41:54.755 --> 00:41:56.125
<00:41:54.755>between, <00:41:55.166>uh, <00:41:55.577>the <00:41:55.988>teams.

784
00:41:56.545 --> 00:42:00.685
<00:41:56.545>So, <00:41:56.700>for <00:41:56.856>example, <00:41:57.011>your, <00:41:57.167>your <00:41:57.322>team <00:41:57.478>will <00:41:57.633>measure <00:41:57.789>the <00:41:57.945>SLO,

785
00:42:00.705 --> 00:42:03.205
<00:42:00.705>but <00:42:00.938>maybe <00:42:01.171>they'll <00:42:01.404>measure <00:42:01.638>on, <00:42:01.871>on, <00:42:02.105>uh,

786
00:42:03.435 --> 00:42:04.645
<00:42:03.435>from <00:42:03.798>a <00:42:04.161>different <00:42:04.524>perspective,

787
00:42:04.785 --> 00:42:06.925
<00:42:04.785>and <00:42:04.960>there'll <00:42:05.134>be <00:42:05.310>other <00:42:05.484>teams <00:42:05.660>measuring <00:42:05.835>on <00:42:06.009>a <00:42:06.185>different

788
00:42:06.925 --> 00:42:09.445
<00:42:06.925>perspectives, <00:42:07.100>and <00:42:07.275>then <00:42:07.450>you <00:42:07.625>can <00:42:07.800>reach <00:42:07.975>in <00:42:08.150>the <00:42:08.325>middle

789
00:42:09.705 --> 00:42:11.845
<00:42:09.705>and <00:42:09.985>discuss <00:42:10.265>the <00:42:10.545>result, <00:42:10.825>those <00:42:11.105>results.

790
00:42:12.585 --> 00:42:17.125
<00:42:12.585>Um, <00:42:12.740>and <00:42:12.896>obviously <00:42:13.051>if <00:42:13.207>you're <00:42:13.362>part <00:42:13.518>of <00:42:13.673>a <00:42:13.829>large <00:42:13.985>organization

791
00:42:17.125 --> 00:42:20.445
<00:42:17.125>that <00:42:17.265>has <00:42:17.405>lots <00:42:17.545>of <00:42:17.685>teams, <00:42:17.825>you <00:42:17.965>also <00:42:18.105>need <00:42:18.245>to <00:42:18.385>have, <00:42:18.525>uh,

792
00:42:20.765 --> 00:42:24.245
<00:42:20.765>specific <00:42:20.920>meetings <00:42:21.076>to <00:42:21.231>discuss <00:42:21.387>the <00:42:21.542>results <00:42:21.698>of <00:42:21.853>those, <00:42:22.009>uh, <00:42:22.165>SLOs.

793
00:42:24.605 --> 00:42:28.005
<00:42:24.605>I <00:42:24.760>think <00:42:24.916>there <00:42:25.071>is <00:42:25.227>nothing <00:42:25.382>like, <00:42:25.538>um, <00:42:25.693>a <00:42:25.849>solution <00:42:26.005>here.

794
00:42:28.625 --> 00:42:32.405
<00:42:28.625>Uh, <00:42:28.780>then <00:42:28.936>to <00:42:29.091>figure <00:42:29.247>out <00:42:29.402>whether <00:42:29.558>those <00:42:29.713>SLOs <00:42:29.869>contradict <00:42:30.025>each

795
00:42:32.405 --> 00:42:37.305
<00:42:32.405>other <00:42:32.532>or <00:42:32.659>whether <00:42:32.786>you <00:42:32.914>need <00:42:33.041>to <00:42:33.168>work <00:42:33.295>more <00:42:33.423>on <00:42:33.550>the, <00:42:33.677>let's <00:42:33.805>say,

796
00:42:37.305 --> 00:42:38.945
<00:42:37.305>monitoring <00:42:38.004>alerting <00:42:38.705>side

797
00:42:39.405 --> 00:42:43.105
<00:42:39.405>or <00:42:39.532>basically <00:42:39.659>you <00:42:39.786>need <00:42:39.914>the, <00:42:40.041>um, <00:42:40.168>um, <00:42:40.295>to <00:42:40.423>redefine <00:42:40.550>a <00:42:40.677>bit, <00:42:40.805>uh,

798
00:42:43.405 --> 00:42:45.825
<00:42:43.405>the <00:42:43.685>whole, <00:42:43.965>the <00:42:44.245>whole <00:42:44.525>system <00:42:44.805>design

799
00:42:46.285 --> 00:42:48.345
<00:42:46.285>behind <00:42:46.634>the, <00:42:46.984>the, <00:42:47.335>the <00:42:47.685>SLOs.

800
00:42:48.345 --> 00:42:50.505
<00:42:48.345>So <00:42:48.578>it's <00:42:48.811>right <00:42:49.044>out <00:42:49.278>of <00:42:49.511>the <00:42:49.745>gates.

801
00:42:50.605 --> 00:42:52.385
<00:42:50.605>Uh, <00:42:50.885>I <00:42:51.165>would <00:42:51.445>say <00:42:51.725>just <00:42:52.005>aim

802
00:42:52.485 --> 00:42:55.225
<00:42:52.485>for <00:42:52.765>cross <00:42:53.045>team <00:42:53.325>collaboration <00:42:53.605>and <00:42:53.885>communication.

803
00:42:57.615 --> 00:42:59.065
<00:42:57.615>Yeah, <00:42:58.267>good <00:42:58.920>tip.

804
00:42:59.205 --> 00:43:00.945
<00:42:59.205>Not <00:42:59.438>only <00:42:59.671>when <00:42:59.904>it <00:43:00.138>comes <00:43:00.371>to <00:43:00.605>SLOs,

805
00:43:00.945 --> 00:43:03.105
<00:43:00.945>but <00:43:01.178>also <00:43:01.411>when <00:43:01.645>it <00:43:01.878>comes <00:43:02.111>to <00:43:02.345>SLOs.

806
00:43:03.155 --> 00:43:05.705
<00:43:03.155>Thank <00:43:03.388>you, <00:43:03.621>Diana, <00:43:03.855>we <00:43:04.088>have <00:43:04.321>another <00:43:04.555>question.

807
00:43:06.605 --> 00:43:10.945
<00:43:06.605>How <00:43:06.780>do <00:43:06.955>you <00:43:07.130>prioritize <00:43:07.305>SLO <00:43:07.480>improvements <00:43:07.655>in <00:43:07.830>a <00:43:08.005>backlog?

808
00:43:12.235 --> 00:43:15.625
<00:43:12.235>Right. <00:43:12.468>Um, <00:43:12.701>yeah, <00:43:12.935>that's, <00:43:13.168>that's <00:43:13.401>quite <00:43:13.635>interesting.

809
00:43:15.805 --> 00:43:18.825
<00:43:15.805>Um, <00:43:16.004>yeah, <00:43:16.205>I <00:43:16.404>know <00:43:16.605>it's, <00:43:16.805>I <00:43:17.004>usually <00:43:17.205>think

810
00:43:18.825 --> 00:43:22.385
<00:43:18.825>that <00:43:19.024>the <00:43:19.225>SLOs <00:43:19.424>will <00:43:19.625>get, <00:43:19.825>uh, <00:43:20.024>prioritized <00:43:20.225>immediately

811
00:43:22.935 --> 00:43:25.305
<00:43:22.935>once <00:43:23.134>there <00:43:23.335>is <00:43:23.535>a <00:43:23.735>big <00:43:23.935>incident <00:43:24.134>coming <00:43:24.335>up.

812
00:43:25.685 --> 00:43:29.345
<00:43:25.685>Uh, <00:43:25.812>so <00:43:25.939>once <00:43:26.066>you <00:43:26.194>have, <00:43:26.321>let's <00:43:26.448>say <00:43:26.575>a, <00:43:26.703>uh, <00:43:26.830>severity <00:43:26.957>one <00:43:27.085>issue,

813
00:43:29.625 --> 00:43:33.545
<00:43:29.625>severity <00:43:29.765>two <00:43:29.905>even <00:43:30.045>issue, <00:43:30.185>um, <00:43:30.325>will <00:43:30.465>not <00:43:30.605>be <00:43:30.745>the <00:43:30.885>only <00:43:31.025>one

814
00:43:33.545 --> 00:43:37.585
<00:43:33.545>that <00:43:33.745>will <00:43:33.945>prioritize, <00:43:34.145>uh, <00:43:34.345>that <00:43:34.545>specific, <00:43:34.745>um, <00:43:34.945>uh,

815
00:43:37.725 --> 00:43:40.465
<00:43:37.725>how <00:43:37.852>can <00:43:37.979>I <00:43:38.106>say, <00:43:38.234>um, <00:43:38.361>issue <00:43:38.488>that <00:43:38.615>will <00:43:38.743>say, <00:43:38.870>okay, <00:43:38.997>you <00:43:39.125>need

816
00:43:40.465 --> 00:43:41.545
<00:43:40.465>to <00:43:40.789>improve <00:43:41.113>your <00:43:41.437>SLO.

817
00:43:43.225 --> 00:43:46.305
<00:43:43.225>I <00:43:43.400>mean, <00:43:43.575>it's <00:43:43.750>obviously <00:43:43.924>not <00:43:44.100>good <00:43:44.275>to <00:43:44.450>have, <00:43:44.625>um,

818
00:43:46.885 --> 00:43:49.785
<00:43:46.885>to <00:43:47.040>prioritize <00:43:47.196>an <00:43:47.351>SLO <00:43:47.507>issue <00:43:47.662>after <00:43:47.818>you <00:43:47.973>have <00:43:48.129>an <00:43:48.285>incident.

819
00:43:50.285 --> 00:43:53.025
<00:43:50.285>Uh, <00:43:50.392>but <00:43:50.500>it <00:43:50.608>will <00:43:50.715>be <00:43:50.823>a <00:43:50.931>bit, <00:43:51.038>uh, <00:43:51.146>kick <00:43:51.254>in <00:43:51.361>the <00:43:51.469>back, <00:43:51.577>you <00:43:51.685>know,

820
00:43:53.085 --> 00:43:54.345
<00:43:53.085>in, <00:43:53.368>in <00:43:53.652>that, <00:43:53.935>uh, <00:43:54.219>sense.

821
00:43:54.445 --> 00:43:57.865
<00:43:54.445>And <00:43:54.585>it <00:43:54.725>will <00:43:54.865>help <00:43:55.005>you <00:43:55.145>like <00:43:55.285>prioritize <00:43:55.425>the, <00:43:55.565>uh, <00:43:55.705>the <00:43:55.845>SLO.

822
00:43:58.265 --> 00:44:02.225
<00:43:58.265>I <00:43:58.420>think <00:43:58.576>to <00:43:58.731>be <00:43:58.887>proactive, <00:43:59.042>you <00:43:59.198>need <00:43:59.353>to <00:43:59.509>always, <00:43:59.665>um,

823
00:44:02.695 --> 00:44:06.025
<00:44:02.695>have <00:44:02.835>a <00:44:02.975>mind <00:44:03.115>or <00:44:03.255>you <00:44:03.395>need <00:44:03.535>to <00:44:03.675>have <00:44:03.815>constant <00:44:03.955>sessions, <00:44:04.095>uh,

824
00:44:06.245 --> 00:44:09.305
<00:44:06.245>of <00:44:06.420>prioritizing <00:44:06.595>those <00:44:06.770>SLOs <00:44:06.944>will <00:44:07.120>be <00:44:07.295>like, <00:44:07.470>let's <00:44:07.645>say

825
00:44:09.305 --> 00:44:12.615
<00:44:09.305>for <00:44:09.460>instance, <00:44:09.616>if <00:44:09.771>you're <00:44:09.927>in <00:44:10.082>a <00:44:10.238>sprint, <00:44:10.393>you, <00:44:10.549>you <00:44:10.705>need

826
00:44:12.615 --> 00:44:16.375
<00:44:12.615>to <00:44:12.770>have <00:44:12.926>maybe <00:44:13.081>like <00:44:13.237>a <00:44:13.392>recurring, <00:44:13.548>um, <00:44:13.703>issue <00:44:13.859>to <00:44:14.015>prioritize,

827
00:44:16.375 --> 00:44:19.335
<00:44:16.375>okay, <00:44:16.530>you <00:44:16.686>have <00:44:16.841>one <00:44:16.997>November <00:44:17.152>sprint, <00:44:17.308>okay, <00:44:17.463>how <00:44:17.619>we <00:44:17.775>are,

828
00:44:19.875 --> 00:44:23.415
<00:44:19.875>we <00:44:20.002>are <00:44:20.129>checking <00:44:20.256>those <00:44:20.384>SLOs, <00:44:20.511>how <00:44:20.638>we <00:44:20.765>are <00:44:20.893>are <00:44:21.020>with <00:44:21.147>those <00:44:21.275>SLOs,

829
00:44:23.675 --> 00:44:24.815
<00:44:23.675>do <00:44:23.880>we <00:44:24.085>need <00:44:24.290>to <00:44:24.495>improve <00:44:24.701>them?

830
00:44:25.315 --> 00:44:27.695
<00:44:25.315>Um, <00:44:25.665>also <00:44:26.015>think <00:44:26.365>about, <00:44:26.715>um,

831
00:44:28.685 --> 00:44:31.965
<00:44:28.685>releasing <00:44:28.860>new <00:44:29.035>features <00:44:29.210>in <00:44:29.384>your, <00:44:29.560>in <00:44:29.735>your, <00:44:29.910>uh, <00:44:30.085>organization

832
00:44:32.065 --> 00:44:34.925
<00:44:32.065>or <00:44:32.240>in <00:44:32.415>your, <00:44:32.590>um, <00:44:32.765>um, <00:44:32.940>sorry, <00:44:33.115>I <00:44:33.290>need <00:44:33.465>to

833
00:44:37.615 --> 00:44:39.555
<00:44:37.615>Ha <00:44:37.848>have, <00:44:38.081>have <00:44:38.314>a <00:44:38.548>sip <00:44:38.781>of <00:44:39.015>water.

834
00:44:42.465 --> 00:44:43.465
Nope.

835
00:44:44.715 --> 00:44:49.625
<00:44:44.715>Right. <00:44:44.870>So <00:44:45.026>for <00:44:45.181>example, <00:44:45.337>um, <00:44:45.492>uh, <00:44:45.648>so <00:44:45.803>for <00:44:45.959>example, <00:44:46.115>when,

836
00:44:49.655 --> 00:44:53.345
<00:44:49.655>when, <00:44:49.795>uh, <00:44:49.935>when <00:44:50.075>there <00:44:50.215>is <00:44:50.355>a <00:44:50.495>new <00:44:50.635>release <00:44:50.775>scheduled, <00:44:50.915>um, <00:44:51.055>I,

837
00:44:53.585 --> 00:44:56.665
<00:44:53.585>I <00:44:53.740>would <00:44:53.896>assume <00:44:54.051>that <00:44:54.207>you <00:44:54.362>want <00:44:54.518>to <00:44:54.673>prioritize <00:44:54.829>those, <00:44:54.985>um,

838
00:44:57.315 --> 00:45:01.025
<00:44:57.315>those <00:44:57.515>issues <00:44:57.715>with <00:44:57.915>improving <00:44:58.115>the <00:44:58.315>SLOs, <00:44:58.515>uh, <00:44:58.715>meaning

839
00:45:01.255 --> 00:45:03.545
<00:45:01.255>that <00:45:01.488>you <00:45:01.721>need <00:45:01.955>to <00:45:02.188>see <00:45:02.421>beforehand, <00:45:02.655>uh,

840
00:45:03.755 --> 00:45:06.385
<00:45:03.755>where <00:45:03.895>are <00:45:04.035>you <00:45:04.175>doing <00:45:04.315>if <00:45:04.455>the <00:45:04.595>SLOs <00:45:04.735>are <00:45:04.875>up <00:45:05.015>to <00:45:05.155>date

841
00:45:06.385 --> 00:45:09.025
<00:45:06.385>before <00:45:06.735>hitting <00:45:07.085>that, <00:45:07.435>uh, <00:45:07.785>upgrade.

842
00:45:09.605 --> 00:45:11.345
<00:45:09.605>Um, <00:45:09.955>normally <00:45:10.305>we <00:45:10.655>all <00:45:11.005>know

843
00:45:11.345 --> 00:45:13.385
<00:45:11.345>that <00:45:11.578>when <00:45:11.811>you're <00:45:12.044>upgrading <00:45:12.278>your <00:45:12.511>system <00:45:12.745>more

844
00:45:13.385 --> 00:45:16.265
<00:45:13.385>or <00:45:13.525>less, <00:45:13.665>you <00:45:13.805>are <00:45:13.945>prone <00:45:14.085>to <00:45:14.225>some <00:45:14.365>incidents <00:45:14.505>that <00:45:14.645>will <00:45:14.785>trigger

845
00:45:16.845 --> 00:45:18.345
<00:45:16.845>in <00:45:17.294>production, <00:45:17.745>for <00:45:18.194>example.

846
00:45:18.925 --> 00:45:21.465
<00:45:18.925>Um, <00:45:19.125>and <00:45:19.325>my <00:45:19.525>good <00:45:19.725>guess <00:45:19.925>is <00:45:20.125>to <00:45:20.325>do,

847
00:45:21.475 --> 00:45:24.785
<00:45:21.475>let's <00:45:21.630>say <00:45:21.786>like <00:45:21.941>in <00:45:22.097>housekeeping, <00:45:22.252>uh, <00:45:22.408>of <00:45:22.563>your <00:45:22.719>backlog <00:45:22.875>and,

848
00:45:24.845 --> 00:45:28.265
<00:45:24.845>and, <00:45:25.000>uh, <00:45:25.156>prioritize <00:45:25.311>those <00:45:25.467>SLOs <00:45:25.622>right <00:45:25.778>out <00:45:25.933>of <00:45:26.089>the <00:45:26.245>gate.

849
00:45:30.505 --> 00:45:33.535
<00:45:30.505>Right. <00:45:30.680>Thank <00:45:30.855>you <00:45:31.030>for <00:45:31.205>this <00:45:31.380>answer <00:45:31.555>as <00:45:31.730>well, <00:45:31.905>Deanna.

850
00:45:33.755 --> 00:45:36.655
<00:45:33.755>We <00:45:33.895>got <00:45:34.035>some <00:45:34.175>more <00:45:34.315>questions. <00:45:34.455>Let's <00:45:34.595>take <00:45:34.735>to <00:45:34.875>the <00:45:35.015>next <00:45:35.155>one.

851
00:45:36.995 --> 00:45:40.935
<00:45:36.995>How <00:45:37.170>does <00:45:37.345>user <00:45:37.520>feedback <00:45:37.694>influence <00:45:37.870>your <00:45:38.045>approach <00:45:38.220>to <00:45:38.395>setting

852
00:45:41.155 --> 00:45:42.775
<00:45:41.155>and <00:45:41.855>refining <00:45:42.555>SLOs?

853
00:45:42.915 --> 00:45:45.735
<00:45:42.915>Should <00:45:43.195>I <00:45:43.475>prioritize <00:45:43.755>defining <00:45:44.035>the <00:45:44.315>product

854
00:45:46.275 --> 00:45:48.375
<00:45:46.275>or <00:45:46.741>establishing <00:45:47.208>SLOs <00:45:47.675>first?

855
00:45:49.675 --> 00:45:53.665
<00:45:49.675>Right. <00:45:49.830>Um, <00:45:49.986>yeah, <00:45:50.141>it's <00:45:50.297>very <00:45:50.452>good <00:45:50.608>questions <00:45:50.763>here <00:45:50.919>as <00:45:51.075>well.

856
00:45:53.925 --> 00:45:56.265
<00:45:53.925>Um, <00:45:54.205>so <00:45:54.485>I <00:45:54.765>think <00:45:55.045>it's, <00:45:55.325>it's,

857
00:45:57.045 --> 00:45:59.425
<00:45:57.045>the <00:45:57.278>user <00:45:57.511>feedback <00:45:57.745>is <00:45:57.978>very, <00:45:58.211>very <00:45:58.445>valuable.

858
00:45:59.645 --> 00:46:03.185
<00:45:59.645>Um, <00:45:59.785>it <00:45:59.925>can <00:46:00.065>be <00:46:00.205>either, <00:46:00.345>let's <00:46:00.485>say <00:46:00.625>internal <00:46:00.765>feedback <00:46:00.905>like <00:46:01.045>from,

859
00:46:03.365 --> 00:46:05.905
<00:46:03.365>you <00:46:03.598>know, <00:46:03.831>other <00:46:04.064>teams <00:46:04.298>or <00:46:04.531>external <00:46:04.765>feedback.

860
00:46:06.405 --> 00:46:09.665
<00:46:06.405>Uh, <00:46:06.560>obviously, <00:46:06.716>uh, <00:46:06.871>the <00:46:07.027>SLO <00:46:07.182>normally <00:46:07.338>is, <00:46:07.493>is <00:46:07.649>being <00:46:07.805>checked,

861
00:46:09.775 --> 00:46:11.905
<00:46:09.775>like <00:46:10.055>more <00:46:10.335>like <00:46:10.615>an <00:46:10.895>internal <00:46:11.175>feedback,

862
00:46:12.245 --> 00:46:14.345
<00:46:12.245>but <00:46:12.420>I <00:46:12.595>think <00:46:12.770>it's <00:46:12.944>very <00:46:13.120>good <00:46:13.295>to <00:46:13.470>keep, <00:46:13.645>uh,

863
00:46:14.445 --> 00:46:16.305
<00:46:14.445>an <00:46:14.795>alignment <00:46:15.145>between <00:46:15.495>the <00:46:15.845>two.

864
00:46:16.485 --> 00:46:18.865
<00:46:16.485>Uh, <00:46:16.660>let's <00:46:16.835>say <00:46:17.010>always <00:46:17.185>keep, <00:46:17.360>I <00:46:17.535>mean <00:46:17.710>from <00:46:17.885>my,

865
00:46:19.225 --> 00:46:20.745
<00:46:19.225>I <00:46:19.453>will <00:46:19.681>give <00:46:19.909>myself <00:46:20.136>as <00:46:20.365>an <00:46:20.593>example.

866
00:46:21.325 --> 00:46:24.985
<00:46:21.325>Um, <00:46:21.441>during <00:46:21.558>the <00:46:21.674>LA <00:46:21.791>the <00:46:21.908>last <00:46:22.024>few <00:46:22.141>months <00:46:22.258>I <00:46:22.375>was <00:46:22.491>working <00:46:22.608>on <00:46:22.725>this

867
00:46:24.985 --> 00:46:28.545
<00:46:24.985>project, <00:46:25.125>we <00:46:25.265>always <00:46:25.405>kept <00:46:25.545>in <00:46:25.685>touch <00:46:25.825>with <00:46:25.965>the <00:46:26.105>product <00:46:26.245>team, <00:46:26.385>um,

868
00:46:28.765 --> 00:46:30.425
<00:46:28.765>and <00:46:29.045>we <00:46:29.325>always <00:46:29.605>kept, <00:46:29.884>uh, <00:46:30.165>pushing

869
00:46:30.565 --> 00:46:32.625
<00:46:30.565>for <00:46:30.845>product <00:46:31.125>features <00:46:31.405>and <00:46:31.685>so <00:46:31.965>on.

870
00:46:32.805 --> 00:46:35.465
<00:46:32.805>Um, <00:46:32.960>we <00:46:33.116>tried <00:46:33.271>to <00:46:33.427>keep <00:46:33.582>aligned <00:46:33.738>everything <00:46:33.893>in <00:46:34.049>terms <00:46:34.205>of,

871
00:46:35.565 --> 00:46:38.225
<00:46:35.565>you <00:46:35.765>know, <00:46:35.965>priorities <00:46:36.165>because <00:46:36.365>there <00:46:36.565>are <00:46:36.765>always <00:46:36.965>priorities

872
00:46:38.245 --> 00:46:39.585
<00:46:38.245>and <00:46:38.647>backlog <00:46:39.049>of <00:46:39.451>priorities.

873
00:46:40.125 --> 00:46:44.025
<00:46:40.125>Uh, <00:46:40.325>whether <00:46:40.525>a <00:46:40.725>feature <00:46:40.925>is, <00:46:41.125>um, <00:46:41.325>is, <00:46:41.525>is,

874
00:46:44.595 --> 00:46:48.025
<00:46:44.595>let's <00:46:44.770>say <00:46:44.944>it's <00:46:45.120>very, <00:46:45.294>uh, <00:46:45.470>you <00:46:45.645>know, <00:46:45.819>familiar, <00:46:45.995>sorry,

875
00:46:48.025 --> 00:46:49.305
<00:46:48.025>it's <00:46:48.255>very <00:46:48.485>familiar, <00:46:48.716>it's <00:46:48.946>very <00:46:49.176>popular,

876
00:46:49.935 --> 00:46:51.905
<00:46:49.935>it's <00:46:50.285>essential <00:46:50.634>or, <00:46:50.985>or <00:46:51.335>not.

877
00:46:52.165 --> 00:46:54.825
<00:46:52.165>And <00:46:52.340>if <00:46:52.515>the <00:46:52.690>user <00:46:52.865>feedback <00:46:53.040>points <00:46:53.215>to <00:46:53.390>a <00:46:53.565>feature

878
00:46:54.855 --> 00:46:55.945
<00:46:54.855>that <00:46:55.100>can <00:46:55.345>be <00:46:55.590>done <00:46:55.836>quickly

879
00:46:56.205 --> 00:46:59.745
<00:46:56.205>or <00:46:56.345>it's <00:46:56.485>more <00:46:56.625>complex, <00:46:56.765>will <00:46:56.904>take <00:46:57.045>several <00:46:57.185>sprints, <00:46:57.325>uh, <00:46:57.465>or <00:46:57.605>not.

880
00:46:59.925 --> 00:47:02.465
<00:46:59.925>So <00:47:00.080>here, <00:47:00.236>you <00:47:00.391>need <00:47:00.547>to <00:47:00.702>establish <00:47:00.858>with <00:47:01.013>the <00:47:01.169>developer <00:47:01.325>teams,

881
00:47:02.695 --> 00:47:06.145
<00:47:02.695>okay, <00:47:02.870>is <00:47:03.045>this <00:47:03.220>feature <00:47:03.395>something <00:47:03.570>that <00:47:03.745>we, <00:47:03.920>let's <00:47:04.095>say

882
00:47:06.245 --> 00:47:07.625
<00:47:06.245>as <00:47:06.493>a <00:47:06.741>majority <00:47:06.990>want <00:47:07.238>to <00:47:07.487>have?

883
00:47:07.765 --> 00:47:10.625
<00:47:07.765>If <00:47:07.904>so, <00:47:08.045>is <00:47:08.185>it <00:47:08.325>needed? <00:47:08.464>It <00:47:08.605>will <00:47:08.745>be <00:47:08.884>really <00:47:09.025>useful, <00:47:09.165>yes.

884
00:47:10.625 --> 00:47:13.585
<00:47:10.625>Then <00:47:10.752>we'll <00:47:10.879>put <00:47:11.006>a <00:47:11.134>priority <00:47:11.261>on <00:47:11.388>it <00:47:11.515>and <00:47:11.643>start <00:47:11.770>working <00:47:11.897>on <00:47:12.025>it.

885
00:47:14.085 --> 00:47:15.865
<00:47:14.085>Uh, <00:47:14.285>and <00:47:14.485>I <00:47:14.685>think, <00:47:14.885>yes, <00:47:15.085>I <00:47:15.285>do <00:47:15.485>agree

886
00:47:15.865 --> 00:47:20.025
<00:47:15.865>that <00:47:16.064>the <00:47:16.265>products <00:47:16.464>should <00:47:16.665>be, <00:47:16.865>uh, <00:47:17.064>developed, <00:47:17.265>uh,

887
00:47:20.285 --> 00:47:21.625
<00:47:20.285>in <00:47:20.586>sync <00:47:20.888>with <00:47:21.189>the <00:47:21.491>SLO.

888
00:47:21.825 --> 00:47:24.305
<00:47:21.825>I <00:47:21.964>don't <00:47:22.105>think <00:47:22.245>one <00:47:22.384>should <00:47:22.524>come <00:47:22.665>in <00:47:22.805>front <00:47:22.944>of <00:47:23.085>the <00:47:23.225>other.

889
00:47:24.865 --> 00:47:26.745
<00:47:24.865>I <00:47:25.020>think <00:47:25.176>right <00:47:25.331>out <00:47:25.487>of <00:47:25.642>the <00:47:25.798>gate <00:47:25.953>you <00:47:26.109>should <00:47:26.265>have

890
00:47:26.745 --> 00:47:28.425
<00:47:26.745>those <00:47:27.444>SLOs <00:47:28.145>defined.

891
00:47:28.985 --> 00:47:33.445
<00:47:28.985>Uh, <00:47:29.112>but <00:47:29.239>obviously <00:47:29.366>if, <00:47:29.494>um, <00:47:29.621>uh, <00:47:29.748>if <00:47:29.875>you <00:47:30.003>have <00:47:30.130>very <00:47:30.257>good <00:47:30.385>feedback

892
00:47:33.505 --> 00:47:36.045
<00:47:33.505>or <00:47:33.632>if <00:47:33.759>you <00:47:33.886>want <00:47:34.014>to <00:47:34.141>address <00:47:34.268>the <00:47:34.395>feedback <00:47:34.523>to <00:47:34.650>the <00:47:34.777>product <00:47:34.905>team,

893
00:47:36.265 --> 00:47:37.405
<00:47:36.265>do <00:47:36.778>so, <00:47:37.291>uh,

894
00:47:37.405 --> 00:47:38.805
<00:47:37.405>because <00:47:37.720>that's <00:47:38.035>the <00:47:38.350>only <00:47:38.665>way

895
00:47:38.865 --> 00:47:40.765
<00:47:38.865>to <00:47:39.145>improve <00:47:39.424>your <00:47:39.705>SLOs <00:47:39.984>going <00:47:40.265>further.

896
00:47:41.105 --> 00:47:42.105
<00:47:41.105>So, <00:47:41.555>um, <00:47:42.005>yeah,

897
00:47:43.815 --> 00:47:44.885
<00:47:43.815>Makes <00:47:44.055>total <00:47:44.296>sense <00:47:44.537>to <00:47:44.778>me.

898
00:47:44.885 --> 00:47:47.485
<00:47:44.885>Diana, <00:47:45.085>thank <00:47:45.285>you <00:47:45.485>for <00:47:45.685>this <00:47:45.885>answer <00:47:46.085>as <00:47:46.285>well.

899
00:47:48.185 --> 00:47:50.165
<00:47:48.185>And <00:47:48.535>we <00:47:48.884>have <00:47:49.235>another <00:47:49.585>question.

900
00:47:50.825 --> 00:47:54.405
<00:47:50.825>How <00:47:51.000>do <00:47:51.174>you <00:47:51.350>handle <00:47:51.524>SLOs <00:47:51.700>for <00:47:51.875>third <00:47:52.049>party <00:47:52.225>dependencies?

901
00:47:55.555 --> 00:47:57.765
<00:47:55.555>Okay, <00:47:56.021>uh, <00:47:56.488>yeah, <00:47:56.955>cool.

902
00:47:57.865 --> 00:48:00.525
<00:47:57.865>Uh, <00:47:58.040>let's <00:47:58.214>say <00:47:58.390>that <00:47:58.564>that's, <00:47:58.740>that's <00:47:58.915>an <00:47:59.089>interesting <00:47:59.265>question.

903
00:48:00.825 --> 00:48:02.605
<00:48:00.825>Um, <00:48:02.225>okay.

904
00:48:02.705 --> 00:48:06.725
<00:48:02.705>Uh, <00:48:02.832>I'm <00:48:02.959>not <00:48:03.086>really <00:48:03.214>sure <00:48:03.341>about <00:48:03.468>that <00:48:03.595>in <00:48:03.723>terms <00:48:03.850>of, <00:48:03.977>uh, <00:48:04.105>in,

905
00:48:06.865 --> 00:48:10.005
<00:48:06.865>in <00:48:07.004>my <00:48:07.145>experience <00:48:07.285>to, <00:48:07.424>to <00:48:07.564>have <00:48:07.705>such <00:48:07.845>a <00:48:07.984>big <00:48:08.125>experience <00:48:08.265>on

906
00:48:10.005 --> 00:48:11.085
<00:48:10.005>that, <00:48:10.248>on <00:48:10.491>this <00:48:10.734>as <00:48:10.977>well.

907
00:48:11.185 --> 00:48:15.365
<00:48:11.185>But <00:48:11.325>I <00:48:11.465>would <00:48:11.605>say, <00:48:11.745>like, <00:48:11.884>obviously <00:48:12.025>if, <00:48:12.165>if <00:48:12.305>there <00:48:12.445>are <00:48:12.585>SLOs

908
00:48:15.365 --> 00:48:17.565
<00:48:15.365>that <00:48:15.540>you <00:48:15.714>have <00:48:15.890>been <00:48:16.064>using <00:48:16.240>for <00:48:16.415>a <00:48:16.589>little <00:48:16.765>while,

909
00:48:17.715 --> 00:48:20.485
<00:48:17.715>then <00:48:17.855>it <00:48:17.995>might <00:48:18.135>take <00:48:18.275>a, <00:48:18.415>a <00:48:18.555>while <00:48:18.695>to <00:48:18.835>get <00:48:18.975>accustomed <00:48:19.115>to,

910
00:48:20.545 --> 00:48:21.685
<00:48:20.545>to <00:48:21.058>those <00:48:21.571>SLOs.

911
00:48:22.225 --> 00:48:26.165
<00:48:22.225>Um, <00:48:22.380>obviously <00:48:22.536>you <00:48:22.691>need <00:48:22.847>to <00:48:23.002>keep <00:48:23.158>in <00:48:23.313>contact <00:48:23.469>with <00:48:23.625>the,

912
00:48:27.085 --> 00:48:30.525
<00:48:27.085>I <00:48:27.285>say <00:48:27.485>manufacturers <00:48:27.685>of, <00:48:27.885>uh, <00:48:28.085>of <00:48:28.285>those <00:48:28.485>SLOs.

913
00:48:30.845 --> 00:48:32.525
<00:48:30.845>I <00:48:31.125>mean, <00:48:31.404>if <00:48:31.685>your <00:48:31.964>organization <00:48:32.245>decided

914
00:48:32.585 --> 00:48:36.005
<00:48:32.585>to <00:48:32.740>adopt <00:48:32.896>a <00:48:33.051>third <00:48:33.207>party <00:48:33.362>dependency, <00:48:33.518>uh, <00:48:33.673>then <00:48:33.829>it <00:48:33.985>has

915
00:48:36.005 --> 00:48:38.085
<00:48:36.005>to <00:48:36.205>have <00:48:36.405>some <00:48:36.605>kind <00:48:36.805>of, <00:48:37.005>let's <00:48:37.205>say, <00:48:37.405>forum

916
00:48:38.185 --> 00:48:41.005
<00:48:38.185>or <00:48:38.325>some <00:48:38.465>kind <00:48:38.605>of <00:48:38.745>way <00:48:38.884>of <00:48:39.025>keeping <00:48:39.165>in <00:48:39.305>contact <00:48:39.445>with, <00:48:39.585>uh,

917
00:48:41.005 --> 00:48:42.685
<00:48:41.005>with <00:48:41.471>a <00:48:41.938>product, <00:48:42.405>uh,

918
00:48:43.225 --> 00:48:47.805
<00:48:43.225>or <00:48:43.400>other, <00:48:43.575>maybe <00:48:43.750>other <00:48:43.924>organization, <00:48:44.100>uh, <00:48:44.275>that <00:48:44.450>you <00:48:44.625>partner

919
00:48:47.915 --> 00:48:49.725
<00:48:47.915>with, <00:48:48.195>uh, <00:48:48.475>is <00:48:48.755>already <00:48:49.035>using <00:48:49.315>it.

920
00:48:49.745 --> 00:48:51.885
<00:48:49.745>You <00:48:50.025>got <00:48:50.305>very <00:48:50.585>good <00:48:50.865>feedback, <00:48:51.145>um,

921
00:48:52.065 --> 00:48:53.565
<00:48:52.065>and <00:48:52.290>then <00:48:52.515>you're <00:48:52.740>using <00:48:52.965>it <00:48:53.190>as <00:48:53.415>well.

922
00:48:53.665 --> 00:48:56.285
<00:48:53.665>So <00:48:53.840>give <00:48:54.015>it <00:48:54.190>time, <00:48:54.365>try <00:48:54.540>to <00:48:54.715>see, <00:48:54.890>uh, <00:48:55.065>exactly

923
00:48:56.465 --> 00:49:01.085
<00:48:56.465>how <00:48:56.605>your <00:48:56.745>organization, <00:48:56.885>uh, <00:48:57.025>is <00:48:57.165>handling <00:48:57.305>it, <00:48:57.445>how <00:48:57.585>you, <00:48:57.725>how <00:48:57.865>you,

924
00:49:01.255 --> 00:49:03.045
<00:49:01.255>let's <00:49:01.535>say <00:49:01.815>how <00:49:02.095>you <00:49:02.375>manage <00:49:02.655>it

925
00:49:03.465 --> 00:49:06.405
<00:49:03.465>or <00:49:03.605>do, <00:49:03.745>do <00:49:03.885>you <00:49:04.025>receive <00:49:04.165>good <00:49:04.305>feedback, <00:49:04.445>not <00:49:04.585>so <00:49:04.725>good <00:49:04.865>feedback,

926
00:49:06.745 --> 00:49:10.165
<00:49:06.745>um, <00:49:06.884>in <00:49:07.025>the <00:49:07.165>sense <00:49:07.305>that <00:49:07.444>you <00:49:07.585>want <00:49:07.725>to <00:49:07.865>continue, <00:49:08.005>uh, <00:49:08.145>using

927
00:49:10.165 --> 00:49:13.245
<00:49:10.165>that <00:49:10.398>third <00:49:10.631>party <00:49:10.865>dependency <00:49:11.098>or <00:49:11.331>drop <00:49:11.565>it

928
00:49:13.305 --> 00:49:16.005
<00:49:13.305>and <00:49:13.504>use, <00:49:13.705>uh, <00:49:13.904>another <00:49:14.105>type <00:49:14.305>of, <00:49:14.504>of <00:49:14.705>SLO.

929
00:49:16.845 --> 00:49:20.205
<00:49:16.845>I <00:49:17.000>think <00:49:17.156>here <00:49:17.311>it <00:49:17.467>depends <00:49:17.622>on, <00:49:17.778>on <00:49:17.933>your <00:49:18.089>personal <00:49:18.245>feedback,

930
00:49:20.545 --> 00:49:24.445
<00:49:20.545>so <00:49:20.700>on <00:49:20.856>your <00:49:21.011>organization <00:49:21.167>feedback, <00:49:21.322>uh, <00:49:21.478>in <00:49:21.633>time <00:49:21.789>you <00:49:21.945>will,

931
00:49:25.185 --> 00:49:26.765
<00:49:25.185>you'll <00:49:25.535>know <00:49:25.884>whether <00:49:26.235>that, <00:49:26.585>uh,

932
00:49:27.005 --> 00:49:29.525
<00:49:27.005>specific <00:49:27.238>third <00:49:27.471>party <00:49:27.705>SLO <00:49:27.938>suits <00:49:28.171>you, <00:49:28.405>uh,

933
00:49:29.785 --> 00:49:31.885
<00:49:29.785>or <00:49:30.065>your <00:49:30.345>framework, <00:49:30.625>uh, <00:49:30.904>really <00:49:31.185>well.

934
00:49:32.225 --> 00:49:36.085
<00:49:32.225>And, <00:49:32.380>uh, <00:49:32.536>then <00:49:32.691>in <00:49:32.847>terms <00:49:33.002>of <00:49:33.158>developing <00:49:33.313>that <00:49:33.469>specific <00:49:33.625>product,

935
00:49:36.545 --> 00:49:37.965
<00:49:36.545>uh, <00:49:36.800>then <00:49:37.056>you <00:49:37.311>need <00:49:37.567>to <00:49:37.823>refer

936
00:49:37.965 --> 00:49:40.045
<00:49:37.965>to <00:49:38.245>the <00:49:38.525>manufacturer <00:49:38.805>of <00:49:39.085>that <00:49:39.365>salon.

937
00:49:41.545 --> 00:49:46.005
<00:49:41.545>So <00:49:41.700>as, <00:49:41.856>so <00:49:42.011>many <00:49:42.167>things <00:49:42.322>that <00:49:42.478>comes <00:49:42.633>with <00:49:42.789>experience. <00:49:42.945>Yeah.

938
00:49:46.975 --> 00:49:49.885
<00:49:46.975>Thank <00:49:47.208>you. <00:49:47.441>Diana, <00:49:47.674>we <00:49:47.908>have <00:49:48.141>another <00:49:48.375>question.

939
00:49:50.385 --> 00:49:54.205
<00:49:50.385>How <00:49:50.560>do <00:49:50.735>you <00:49:50.910>manage <00:49:51.085>maintaining <00:49:51.260>service <00:49:51.435>levels <00:49:51.610>while <00:49:51.785>also

940
00:49:54.725 --> 00:49:55.725
<00:49:54.725>introducing <00:49:55.174>new <00:49:55.625>features?

941
00:49:56.835 --> 00:49:58.725
<00:49:56.835>Yeah, <00:49:57.115>we <00:49:57.395>are <00:49:57.675>very <00:49:57.955>good <00:49:58.235>question.

942
00:49:59.025 --> 00:50:03.765
<00:49:59.025>Um, <00:49:59.258>well, <00:49:59.491>um, <00:49:59.725>I <00:49:59.958>would <00:50:00.191>say, <00:50:00.425>um,

943
00:50:05.625 --> 00:50:09.165
<00:50:05.625>in <00:50:05.825>introducing <00:50:06.025>new <00:50:06.225>features, <00:50:06.425>I <00:50:06.625>mean, <00:50:06.825>doing <00:50:07.025>one,

944
00:50:09.735 --> 00:50:12.525
<00:50:09.735>doing <00:50:09.875>the <00:50:10.015>two <00:50:10.155>tasks <00:50:10.295>should <00:50:10.435>be <00:50:10.575>like, <00:50:10.715>you <00:50:10.855>know, <00:50:10.995>obviously, <00:50:11.135>um,

945
00:50:13.975 --> 00:50:15.445
<00:50:13.975>parts <00:50:14.305>of <00:50:14.636>two <00:50:14.967>different <00:50:15.298>teams.

946
00:50:15.665 --> 00:50:17.965
<00:50:15.665>So <00:50:15.840>I, <00:50:16.015>I, <00:50:16.190>I <00:50:16.365>won't <00:50:16.540>see <00:50:16.715>here <00:50:16.890>like, <00:50:17.065>uh,

947
00:50:18.395 --> 00:50:20.525
<00:50:18.395>SREs <00:50:18.675>working <00:50:18.955>on <00:50:19.235>introducing <00:50:19.515>new <00:50:19.795>features.

948
00:50:20.645 --> 00:50:23.165
<00:50:20.645>I <00:50:20.800>see <00:50:20.956>more <00:50:21.111>like, <00:50:21.267>uh, <00:50:21.422>an <00:50:21.578>issue <00:50:21.733>for <00:50:21.889>software <00:50:22.045>developers

949
00:50:23.625 --> 00:50:25.605
<00:50:23.625>or <00:50:23.975>yeah, <00:50:24.325>like <00:50:24.675>software <00:50:25.025>engineers

950
00:50:25.605 --> 00:50:28.445
<00:50:25.605>or <00:50:25.838>developers <00:50:26.071>that <00:50:26.305>will, <00:50:26.538>that <00:50:26.771>are, <00:50:27.005>uh,

951
00:50:28.695 --> 00:50:32.885
<00:50:28.695>let's <00:50:28.870>say <00:50:29.045>they <00:50:29.220>are <00:50:29.395>focused <00:50:29.570>on, <00:50:29.745>on, <00:50:29.920>um, <00:50:30.095>upgrading

952
00:50:33.025 --> 00:50:35.645
<00:50:33.025>or <00:50:33.375>updating <00:50:33.725>the <00:50:34.075>SLO <00:50:34.425>products.

953
00:50:36.225 --> 00:50:39.845
<00:50:36.225>Um, <00:50:36.400>I <00:50:36.575>think <00:50:36.750>the, <00:50:36.924>um, <00:50:37.100>you <00:50:37.275>as <00:50:37.450>an <00:50:37.625>SRE

954
00:50:39.845 --> 00:50:42.885
<00:50:39.845>or <00:50:39.984>as <00:50:40.125>as <00:50:40.265>SRE, <00:50:40.404>well <00:50:40.544>focused <00:50:40.685>on <00:50:40.825>maintaining <00:50:40.964>the <00:50:41.105>service <00:50:41.245>level.

955
00:50:42.905 --> 00:50:45.165
<00:50:42.905>So <00:50:43.138>that's <00:50:43.371>one <00:50:43.605>part. <00:50:43.838>So <00:50:44.071>the <00:50:44.305>reliability

956
00:50:45.165 --> 00:50:48.205
<00:50:45.165>of <00:50:45.320>the <00:50:45.476>system <00:50:45.631>is <00:50:45.787>one <00:50:45.942>part, <00:50:46.098>and <00:50:46.253>the <00:50:46.409>SRE <00:50:46.565>team

957
00:50:48.265 --> 00:50:50.645
<00:50:48.265>or <00:50:48.440>the <00:50:48.615>DevOps <00:50:48.790>team <00:50:48.964>is <00:50:49.140>gonna <00:50:49.315>be <00:50:49.490>focused <00:50:49.665>on

958
00:50:50.755 --> 00:50:52.485
<00:50:50.755>that <00:50:51.221>specific, <00:50:51.688>uh, <00:50:52.155>objective.

959
00:50:52.855 --> 00:50:54.685
<00:50:52.855>While <00:50:53.135>the <00:50:53.415>new <00:50:53.695>features, <00:50:53.975>let's <00:50:54.255>say,

960
00:50:54.685 --> 00:50:56.925
<00:50:54.685>or <00:50:54.860>updating <00:50:55.035>the <00:50:55.210>product <00:50:55.384>itself <00:50:55.560>will <00:50:55.735>be <00:50:55.910>the <00:50:56.085>focus

961
00:50:57.065 --> 00:50:59.165
<00:50:57.065>of <00:50:57.415>the <00:50:57.765>developers, <00:50:58.115>uh, <00:50:58.465>team.

962
00:50:59.865 --> 00:51:02.565
<00:50:59.865>And <00:51:00.004>like <00:51:00.145>I <00:51:00.285>said, <00:51:00.424>you <00:51:00.564>need <00:51:00.705>to <00:51:00.845>be <00:51:00.984>in <00:51:01.125>constant <00:51:01.265>communication

963
00:51:02.625 --> 00:51:05.845
<00:51:02.625>and <00:51:02.741>you, <00:51:02.858>you <00:51:02.975>need <00:51:03.091>to <00:51:03.208>keep <00:51:03.325>in <00:51:03.441>sync <00:51:03.558>whether <00:51:03.675>you <00:51:03.791>hit <00:51:03.908>a <00:51:04.025>wall,

964
00:51:05.895 --> 00:51:07.125
<00:51:05.895>let's <00:51:06.171>say <00:51:06.448>as <00:51:06.725>an <00:51:07.002>SRE

965
00:51:07.125 --> 00:51:10.365
<00:51:07.125>or <00:51:07.265>you <00:51:07.405>need <00:51:07.545>a <00:51:07.685>feature <00:51:07.825>that <00:51:07.965>is <00:51:08.105>so, <00:51:08.245>so <00:51:08.385>essential, <00:51:08.525>uh,

966
00:51:10.425 --> 00:51:12.805
<00:51:10.425>for <00:51:10.625>your <00:51:10.825>work, <00:51:11.025>uh, <00:51:11.225>um, <00:51:11.425>that <00:51:11.625>you <00:51:11.825>want

967
00:51:12.805 --> 00:51:14.125
<00:51:12.805>to <00:51:13.042>see <00:51:13.280>it, <00:51:13.517>uh, <00:51:13.755>coming <00:51:13.993>up.

968
00:51:14.125 --> 00:51:17.925
<00:51:14.125>Obviously <00:51:14.280>you <00:51:14.436>need <00:51:14.591>to, <00:51:14.747>um, <00:51:14.902>let's <00:51:15.058>say, <00:51:15.213>uh, <00:51:15.369>you <00:51:15.525>need

969
00:51:17.925 --> 00:51:19.325
<00:51:17.925>to <00:51:18.135>prioritize <00:51:18.345>it <00:51:18.555>or <00:51:18.765>you <00:51:18.975>need <00:51:19.185>to,

970
00:51:19.325 --> 00:51:22.285
<00:51:19.325>to <00:51:19.500>ask <00:51:19.674>the <00:51:19.850>develop <00:51:20.024>developers <00:51:20.200>that <00:51:20.375>introduce <00:51:20.549>the <00:51:20.725>new,

971
00:51:22.285 --> 00:51:23.285
<00:51:22.285>that <00:51:22.734>new <00:51:23.185>feature.

972
00:51:23.965 --> 00:51:27.005
<00:51:23.965>I <00:51:24.105>don't <00:51:24.245>think <00:51:24.385>the <00:51:24.525>developers <00:51:24.665>will <00:51:24.805>start <00:51:24.945>working <00:51:25.085>on <00:51:25.225>a <00:51:25.365>feature

973
00:51:27.145 --> 00:51:29.645
<00:51:27.145>unless <00:51:27.495>it's <00:51:27.845>really, <00:51:28.195>uh, <00:51:28.545>necessary.

974
00:51:30.225 --> 00:51:32.765
<00:51:30.225>So <00:51:30.400>unless <00:51:30.575>that <00:51:30.750>will <00:51:30.924>mean, <00:51:31.100>let's <00:51:31.275>say <00:51:31.450>more <00:51:31.625>work

975
00:51:32.825 --> 00:51:34.565
<00:51:32.825>for <00:51:33.058>them <00:51:33.291>when <00:51:33.524>it's <00:51:33.758>not <00:51:33.991>really <00:51:34.225>needed.

976
00:51:34.825 --> 00:51:38.965
<00:51:34.825>So <00:51:34.952>here <00:51:35.079>you <00:51:35.206>need <00:51:35.334>to <00:51:35.461>be <00:51:35.588>in <00:51:35.715>constant <00:51:35.843>sync, <00:51:35.970>uh, <00:51:36.097>one <00:51:36.225>team

977
00:51:38.965 --> 00:51:41.405
<00:51:38.965>with <00:51:39.245>the <00:51:39.525>other, <00:51:39.805>and, <00:51:40.085>uh, <00:51:40.365>yeah,

978
00:51:41.585 --> 00:51:43.085
<00:51:41.585>you <00:51:41.777>could <00:51:41.970>do <00:51:42.163>both <00:51:42.356>at <00:51:42.549>the <00:51:42.742>same <00:51:42.935>time

979
00:51:43.265 --> 00:51:44.805
<00:51:43.265>or <00:51:43.496>you <00:51:43.727>can <00:51:43.957>just <00:51:44.189>wait <00:51:44.420>a <00:51:44.651>bit

980
00:51:44.815 --> 00:51:48.125
<00:51:44.815>until <00:51:44.970>the <00:51:45.126>next <00:51:45.281>feature <00:51:45.437>is <00:51:45.592>gonna <00:51:45.748>be, <00:51:45.903>um, <00:51:46.059>uh, <00:51:46.215>released.

981
00:51:50.085 --> 00:51:52.445
<00:51:50.085>Whatever <00:51:50.285>fits <00:51:50.485>your <00:51:50.685>team <00:51:50.885>best. <00:51:51.085>Thank <00:51:51.285>you, <00:51:51.485>Diana.

982
00:51:53.425 --> 00:51:54.645
<00:51:53.425>And <00:51:53.974>another <00:51:54.523>question,

983
00:51:55.025 --> 00:51:58.325
<00:51:55.025>what's <00:51:55.258>your <00:51:55.491>approach <00:51:55.725>on <00:51:55.958>documentation <00:51:56.191>and <00:51:56.425>tracking?

984
00:51:59.505 --> 00:52:01.365
<00:51:59.505>Yep. <00:51:59.971>Uh, <00:52:00.438>very <00:52:00.905>good.

985
00:52:01.465 --> 00:52:04.565
<00:52:01.465>So, <00:52:01.665>um, <00:52:01.865>I <00:52:02.065>think <00:52:02.265>everything <00:52:02.465>here, <00:52:02.665>it's, <00:52:02.865>um,

986
00:52:05.265 --> 00:52:08.285
<00:52:05.265>as <00:52:05.392>I <00:52:05.519>described <00:52:05.646>a <00:52:05.774>bit <00:52:05.901>in <00:52:06.028>my <00:52:06.155>presentation <00:52:06.283>as <00:52:06.410>well, <00:52:06.537>uh, <00:52:06.665>comes

987
00:52:08.315 --> 00:52:10.285
<00:52:08.315>with <00:52:08.781>integrating <00:52:09.248>the <00:52:09.715>SLOs

988
00:52:10.285 --> 00:52:13.605
<00:52:10.285>or <00:52:10.518>SLIs <00:52:10.751>with <00:52:10.984>alerting, <00:52:11.218>uh, <00:52:11.451>and <00:52:11.685>monitoring.

989
00:52:13.785 --> 00:52:17.405
<00:52:13.785>So, <00:52:13.960>uh, <00:52:14.134>my <00:52:14.310>approach <00:52:14.484>here <00:52:14.660>will <00:52:14.835>be <00:52:15.009>like, <00:52:15.185>uh,

990
00:52:18.515 --> 00:52:22.485
<00:52:18.515>already <00:52:18.748>have <00:52:18.981>some, <00:52:19.214>uh, <00:52:19.448>alerts, <00:52:19.681>uh, <00:52:19.915>defined.

991
00:52:22.505 --> 00:52:25.485
<00:52:22.505>So <00:52:22.680>already <00:52:22.855>have <00:52:23.030>like <00:52:23.205>a <00:52:23.380>panoply <00:52:23.555>of <00:52:23.730>alerts <00:52:23.905>defined

992
00:52:25.625 --> 00:52:30.165
<00:52:25.625>and <00:52:25.780>introduce <00:52:25.936>the <00:52:26.091>SLOs, <00:52:26.247>um, <00:52:26.402>let's <00:52:26.558>say <00:52:26.713>in <00:52:26.869>in <00:52:27.025>coordinates

993
00:52:30.235 --> 00:52:33.085
<00:52:30.235>with, <00:52:30.375>with, <00:52:30.515>uh, <00:52:30.655>the <00:52:30.795>runbooks <00:52:30.935>that <00:52:31.075>you <00:52:31.215>have <00:52:31.355>at <00:52:31.495>the <00:52:31.635>moment.

994
00:52:33.345 --> 00:52:35.005
<00:52:33.345>So <00:52:33.625>you <00:52:33.904>won't <00:52:34.185>be <00:52:34.464>like <00:52:34.745>something

995
00:52:35.005 --> 00:52:37.085
<00:52:35.005>that <00:52:35.238>you <00:52:35.471>never <00:52:35.705>seen <00:52:35.938>the <00:52:36.171>select <00:52:36.405>an

996
00:52:37.405 --> 00:52:39.925
<00:52:37.405>that's <00:52:37.685>really <00:52:37.965>something <00:52:38.245>really <00:52:38.525>amazingly <00:52:38.805>new.

997
00:52:40.325 --> 00:52:42.725
<00:52:40.325>I <00:52:40.464>think <00:52:40.605>more <00:52:40.745>or <00:52:40.884>less, <00:52:41.024>you, <00:52:41.165>you <00:52:41.305>will <00:52:41.444>have <00:52:41.585>a <00:52:41.725>track

998
00:52:42.725 --> 00:52:45.365
<00:52:42.725>of <00:52:42.924>it <00:52:43.125>in <00:52:43.325>your <00:52:43.525>documentation <00:52:43.725>or <00:52:43.924>your <00:52:44.125>runbook.

999
00:52:45.945 --> 00:52:49.485
<00:52:45.945>Um, <00:52:46.085>if <00:52:46.225>it's <00:52:46.365>something <00:52:46.505>that <00:52:46.645>comes <00:52:46.785>right <00:52:46.925>out <00:52:47.065>of <00:52:47.205>the <00:52:47.345>blue,

1000
00:52:49.485 --> 00:52:51.005
<00:52:49.485>then <00:52:49.758>you <00:52:50.032>need <00:52:50.305>to <00:52:50.579>adjust <00:52:50.853>accordingly.

1001
00:52:51.065 --> 00:52:52.325
<00:52:51.065>But <00:52:52.198>99%

1002
00:52:52.325 --> 00:52:55.245
<00:52:52.325>of <00:52:52.500>the <00:52:52.674>time <00:52:52.850>you'll <00:52:53.024>have <00:52:53.200>already <00:52:53.375>documentation <00:52:53.549>in <00:52:53.725>place,

1003
00:52:55.425 --> 00:52:59.005
<00:52:55.425>or <00:52:55.565>you <00:52:55.705>need <00:52:55.845>to <00:52:55.985>have <00:52:56.125>some <00:52:56.265>small <00:52:56.405>adjustments <00:52:56.545>to <00:52:56.685>it, <00:52:56.825>uh,

1004
00:52:59.105 --> 00:53:01.445
<00:52:59.105>and <00:52:59.260>add <00:52:59.416>a <00:52:59.571>bit, <00:52:59.727>uh, <00:52:59.882>let's <00:53:00.038>say <00:53:00.193>a <00:53:00.349>bit <00:53:00.505>on

1005
00:53:02.005 --> 00:53:05.405
<00:53:02.005>a <00:53:02.145>monitoring <00:53:02.285>layer <00:53:02.425>on <00:53:02.565>top <00:53:02.705>of <00:53:02.845>those <00:53:02.985>SLOs, <00:53:03.125>like <00:53:03.265>I <00:53:03.405>explained,

1006
00:53:05.465 --> 00:53:07.685
<00:53:05.465>you <00:53:05.620>can <00:53:05.776>add <00:53:05.931>a <00:53:06.087>burning <00:53:06.242>rate <00:53:06.398>alert <00:53:06.553>next <00:53:06.709>to <00:53:06.865>it

1007
00:53:07.785 --> 00:53:09.045
<00:53:07.785>or <00:53:08.352>transform <00:53:08.919>health.

1008
00:53:09.385 --> 00:53:10.645
<00:53:09.385>That's <00:53:09.763>just <00:53:10.141>one <00:53:10.519>example.

1009
00:53:11.025 --> 00:53:15.405
<00:53:11.025>And <00:53:11.165>just, <00:53:11.305>uh, <00:53:11.445>how <00:53:11.585>can <00:53:11.725>I <00:53:11.865>say, <00:53:12.005>complete <00:53:12.145>a <00:53:12.285>bit <00:53:12.425>the,

1010
00:53:16.025 --> 00:53:19.485
<00:53:16.025>um, <00:53:16.225>yeah, <00:53:16.425>the <00:53:16.625>vision <00:53:16.825>of <00:53:17.025>that <00:53:17.225>SLO, <00:53:17.425>um,

1011
00:53:19.705 --> 00:53:23.605
<00:53:19.705>and <00:53:19.821>if <00:53:19.938>you <00:53:20.055>need <00:53:20.171>to <00:53:20.288>change <00:53:20.404>it, <00:53:20.521>uh, <00:53:20.638>do <00:53:20.755>so, <00:53:20.871>um, <00:53:20.988>just <00:53:21.105>like

1012
00:53:23.605 --> 00:53:26.845
<00:53:23.605>for <00:53:23.760>any <00:53:23.916>other <00:53:24.071>runbook, <00:53:24.227>just <00:53:24.382>for <00:53:24.538>like <00:53:24.693>any <00:53:24.849>other <00:53:25.005>incidents.

1013
00:53:28.895 --> 00:53:30.165
<00:53:28.895>Right. <00:53:29.276>Thank <00:53:29.657>you, <00:53:30.038>Diana.

1014
00:53:31.265 --> 00:53:34.845
<00:53:31.265>And <00:53:31.498>another <00:53:31.731>question, <00:53:31.964>what <00:53:32.198>are <00:53:32.431>the <00:53:32.665>scalability

1015
00:53:35.145 --> 00:53:37.325
<00:53:35.145>and <00:53:35.611>re <00:53:36.078>reliability <00:53:36.545>impacts

1016
00:53:37.385 --> 00:53:40.525
<00:53:37.385>of <00:53:37.618>integrating <00:53:37.851>transforms <00:53:38.085>in <00:53:38.318>your <00:53:38.551>serverless <00:53:38.785>setup?

1017
00:53:41.475 --> 00:53:43.645
<00:53:41.475>Sure. <00:53:41.825>Yeah. <00:53:42.174>Um, <00:53:42.525>great <00:53:42.875>question

1018
00:53:43.645 --> 00:53:46.525
<00:53:43.645>because <00:53:43.878>actually <00:53:44.111>it <00:53:44.345>touches <00:53:44.578>with <00:53:44.811>the <00:53:45.045>context.

1019
00:53:46.905 --> 00:53:49.565
<00:53:46.905>Uh, <00:53:47.060>I <00:53:47.216>was <00:53:47.371>mentioning, <00:53:47.527>uh, <00:53:47.682>the <00:53:47.838>beginning <00:53:47.993>of <00:53:48.149>my <00:53:48.305>talk.

1020
00:53:50.225 --> 00:53:53.125
<00:53:50.225>Um, <00:53:50.458>so <00:53:50.691>we <00:53:50.924>noticed <00:53:51.158>that, <00:53:51.391>for <00:53:51.625>example,

1021
00:53:53.235 --> 00:53:54.485
<00:53:53.235>with <00:53:53.610>the <00:53:53.985>serverless <00:53:54.360>setup

1022
00:53:54.705 --> 00:53:56.085
<00:53:54.705>and <00:53:55.119>migrating <00:53:55.533>to <00:53:55.947>serverless,

1023
00:53:56.435 --> 00:54:00.485
<00:53:56.435>that <00:53:56.634>transforms <00:53:56.835>were <00:53:57.035>performing <00:53:57.235>better, <00:53:57.435>um, <00:53:57.634>terms <00:53:57.835>of,

1024
00:54:00.665 --> 00:54:03.565
<00:54:00.665>you <00:54:01.015>know, <00:54:01.365>um, <00:54:01.715>adjusting, <00:54:02.065>sorry.

1025
00:54:03.705 --> 00:54:07.525
<00:54:03.705>So <00:54:03.832>in <00:54:03.959>terms <00:54:04.086>of <00:54:04.214>being <00:54:04.341>more <00:54:04.468>efficient <00:54:04.595>with, <00:54:04.723>with <00:54:04.850>such <00:54:04.977>a <00:54:05.105>large,

1026
00:54:07.825 --> 00:54:11.685
<00:54:07.825>uh, <00:54:08.000>setup <00:54:08.174>and <00:54:08.350>so <00:54:08.524>on, <00:54:08.700>uh, <00:54:08.875>the <00:54:09.049>normal <00:54:09.225>aggregations

1027
00:54:11.685 --> 00:54:14.445
<00:54:11.685>that <00:54:11.884>we <00:54:12.085>had <00:54:12.285>in <00:54:12.485>place <00:54:12.685>were <00:54:12.884>not <00:54:13.085>doing

1028
00:54:14.505 --> 00:54:16.165
<00:54:14.505>so <00:54:14.785>great <00:54:15.065>in <00:54:15.345>terms <00:54:15.625>of <00:54:15.905>flexibility.

1029
00:54:16.905 --> 00:54:21.565
<00:54:16.905>So <00:54:17.045>the <00:54:17.185>whole <00:54:17.325>new, <00:54:17.465>uh, <00:54:17.605>engineering, <00:54:17.745>let's <00:54:17.885>say <00:54:18.025>the <00:54:18.165>whole <00:54:18.305>new,

1030
00:54:21.585 --> 00:54:24.125
<00:54:21.585>uh, <00:54:21.760>engineering <00:54:21.935>method <00:54:22.110>around <00:54:22.285>it <00:54:22.460>had <00:54:22.635>to <00:54:22.810>be <00:54:22.985>changed.

1031
00:54:24.705 --> 00:54:29.325
<00:54:24.705>Um, <00:54:24.812>we <00:54:24.920>did <00:54:25.028>have <00:54:25.135>lots <00:54:25.243>of <00:54:25.351>bumps <00:54:25.458>in <00:54:25.566>the <00:54:25.674>road <00:54:25.781>in, <00:54:25.889>in <00:54:25.997>the <00:54:26.105>sense

1032
00:54:29.325 --> 00:54:33.645
<00:54:29.325>that <00:54:29.524>we, <00:54:29.725>we <00:54:29.924>noticed, <00:54:30.125>um, <00:54:30.325>the <00:54:30.524>product <00:54:30.725>itself,

1033
00:54:33.645 --> 00:54:37.605
<00:54:33.645>the <00:54:33.820>transform <00:54:33.995>product <00:54:34.170>itself, <00:54:34.345>uh, <00:54:34.520>was <00:54:34.695>developed, <00:54:34.870>uh, <00:54:35.045>over,

1034
00:54:38.465 --> 00:54:41.965
<00:54:38.465>uh, <00:54:38.581>a <00:54:38.698>lot, <00:54:38.815>a <00:54:38.931>lot, <00:54:39.048>lots <00:54:39.165>of, <00:54:39.281>let's <00:54:39.398>say <00:54:39.515>upgrades <00:54:39.631>and <00:54:39.748>so <00:54:39.865>on.

1035
00:54:42.385 --> 00:54:44.445
<00:54:42.385>Uh, <00:54:42.735>this <00:54:43.085>is <00:54:43.435>very <00:54:43.785>personal

1036
00:54:44.545 --> 00:54:49.405
<00:54:44.545>or <00:54:44.700>let's <00:54:44.856>say <00:54:45.011>it's <00:54:45.167>very, <00:54:45.322>um, <00:54:45.478>yeah, <00:54:45.633>it's <00:54:45.789>very <00:54:45.945>personal

1037
00:54:49.505 --> 00:54:51.885
<00:54:49.505>to, <00:54:49.680>to <00:54:49.855>the <00:54:50.030>setup <00:54:50.205>or <00:54:50.380>the <00:54:50.555>infrastructure <00:54:50.730>you <00:54:50.905>have

1038
00:54:51.885 --> 00:54:52.925
<00:54:51.885>in <00:54:52.353>your <00:54:52.821>organization.

1039
00:54:53.385 --> 00:54:58.045
<00:54:53.385>Um, <00:54:53.492>I, <00:54:53.600>I <00:54:53.708>would <00:54:53.815>say <00:54:53.923>do <00:54:54.031>it <00:54:54.138>and, <00:54:54.246>and <00:54:54.354>learn, <00:54:54.461>uh, <00:54:54.569>as <00:54:54.677>it <00:54:54.785>is.

1040
00:54:58.385 --> 00:55:00.645
<00:54:58.385>So <00:54:58.618>for <00:54:58.851>instance, <00:54:59.085>I <00:54:59.318>have <00:54:59.551>one <00:54:59.785>upgrades

1041
00:55:00.645 --> 00:55:03.685
<00:55:00.645>of <00:55:00.761>a <00:55:00.878>system <00:55:00.995>will <00:55:01.111>lead <00:55:01.228>you <00:55:01.345>to <00:55:01.461>a <00:55:01.578>new <00:55:01.695>issue <00:55:01.811>in <00:55:01.928>your <00:55:02.045>transform,

1042
00:55:03.705 --> 00:55:06.085
<00:55:03.705>and <00:55:03.904>you <00:55:04.105>need <00:55:04.305>to, <00:55:04.505>uh, <00:55:04.705>adjust <00:55:04.904>that <00:55:05.105>product

1043
00:55:06.505 --> 00:55:08.445
<00:55:06.505>and <00:55:06.680>you <00:55:06.855>need <00:55:07.030>to <00:55:07.205>come <00:55:07.380>up <00:55:07.555>with <00:55:07.730>new <00:55:07.905>features.

1044
00:55:08.865 --> 00:55:11.645
<00:55:08.865>Uh, <00:55:09.020>like <00:55:09.176>I <00:55:09.331>said, <00:55:09.487>one, <00:55:09.642>one <00:55:09.798>solution <00:55:09.953>doesn't <00:55:10.109>fit <00:55:10.265>all.

1045
00:55:12.105 --> 00:55:16.085
<00:55:12.105>Uh, <00:55:12.260>and <00:55:12.416>yes, <00:55:12.571>I, <00:55:12.727>I, <00:55:12.882>I <00:55:13.038>think <00:55:13.193>that <00:55:13.349>transforms, <00:55:13.505>uh,

1046
00:55:16.085 --> 00:55:18.485
<00:55:16.085>least <00:55:16.240>in <00:55:16.396>the <00:55:16.551>case <00:55:16.707>that <00:55:16.862>I <00:55:17.018>presented <00:55:17.173>at <00:55:17.329>the <00:55:17.485>moment.

1047
00:55:18.785 --> 00:55:22.325
<00:55:18.785>Uh, <00:55:18.940>suit <00:55:19.096>does <00:55:19.251>very, <00:55:19.407>very <00:55:19.562>well <00:55:19.718>in <00:55:19.873>terms <00:55:20.029>of <00:55:20.185>scalability

1048
00:55:22.385 --> 00:55:26.045
<00:55:22.385>and <00:55:22.525>reliability, <00:55:22.665>and <00:55:22.805>we <00:55:22.945>are <00:55:23.085>seeing <00:55:23.225>a <00:55:23.365>lot <00:55:23.505>of, <00:55:23.645>let's <00:55:23.785>say,

1049
00:55:26.445 --> 00:55:27.885
<00:55:26.445>positive <00:55:26.769>feedback <00:55:27.093>in <00:55:27.417>that <00:55:27.741>terms.

1050
00:55:28.185 --> 00:55:30.765
<00:55:28.185>Um, <00:55:28.360>as <00:55:28.535>well <00:55:28.710>as, <00:55:28.884>you <00:55:29.060>know, <00:55:29.235>from <00:55:29.410>my <00:55:29.585>side,

1051
00:55:30.765 --> 00:55:33.845
<00:55:30.765>as <00:55:30.964>an <00:55:31.165>SRE <00:55:31.365>DevOps <00:55:31.565>engineer, <00:55:31.765>it's, <00:55:31.964>uh, <00:55:32.165>working,

1052
00:55:34.385 --> 00:55:35.845
<00:55:34.385>uh, <00:55:34.823>really, <00:55:35.261>really <00:55:35.698>well.

1053
00:55:38.415 --> 00:55:39.475
<00:55:38.415>All <00:55:38.653>right. <00:55:38.892>Thank <00:55:39.130>you, <00:55:39.368>Diana.

1054
00:55:39.815 --> 00:55:42.675
<00:55:39.815>We <00:55:39.990>have <00:55:40.165>time <00:55:40.340>for <00:55:40.515>one <00:55:40.690>more <00:55:40.865>question. <00:55:41.040>Two <00:55:41.215>minutes.

1055
00:55:44.185 --> 00:55:48.035
<00:55:44.185>What <00:55:44.325>is <00:55:44.465>the <00:55:44.605>point <00:55:44.745>where <00:55:44.884>you <00:55:45.025>should <00:55:45.165>think <00:55:45.305>about <00:55:45.445>adding <00:55:45.585>SLOs?

1056
00:55:48.145 --> 00:55:50.595
<00:55:48.145>Does <00:55:48.345>it <00:55:48.545>make <00:55:48.745>sense <00:55:48.945>to <00:55:49.145>implement <00:55:49.345>SLOs <00:55:49.545>also

1057
00:55:50.595 --> 00:55:54.195
<00:55:50.595>for <00:55:50.770>small <00:55:50.944>products <00:55:51.120>like <00:55:51.294>a <00:55:51.470>web <00:55:51.645>application, <00:55:51.819>for <00:55:51.995>example?

1058
00:55:54.865 --> 00:55:56.035
<00:55:54.865>Yeah, <00:55:55.391>of <00:55:55.917>course.

1059
00:55:56.375 --> 00:56:00.555
<00:55:56.375>Uh, <00:55:56.515>yeah, <00:55:56.655>obviously <00:55:56.795>you, <00:55:56.935>what <00:55:57.075>I <00:55:57.215>think <00:55:57.355>here <00:55:57.495>is <00:55:57.635>that, <00:55:57.775>um,

1060
00:56:00.905 --> 00:56:02.395
<00:56:00.905>what <00:56:01.128>is <00:56:01.352>the <00:56:01.575>point <00:56:01.799>when <00:56:02.022>you <00:56:02.246>need

1061
00:56:02.455 --> 00:56:04.515
<00:56:02.455>to <00:56:02.735>think <00:56:03.015>about <00:56:03.295>adding <00:56:03.575>a <00:56:03.855>silos?

1062
00:56:04.545 --> 00:56:07.635
<00:56:04.545>Well, <00:56:04.720>uh, <00:56:04.895>is, <00:56:05.070>is <00:56:05.245>the <00:56:05.420>point <00:56:05.595>when <00:56:05.770>you, <00:56:05.945>okay,

1063
00:56:07.775 --> 00:56:11.635
<00:56:07.775>having <00:56:07.975>them <00:56:08.175>will <00:56:08.375>hurt <00:56:08.575>your <00:56:08.775>infrastructure <00:56:08.975>or <00:56:09.175>not?

1064
00:56:12.135 --> 00:56:14.715
<00:56:12.135>Do <00:56:12.290>you <00:56:12.446>think, <00:56:12.601>uh, <00:56:12.757>you're <00:56:12.912>gonna <00:56:13.068>have <00:56:13.223>an <00:56:13.379>added <00:56:13.535>value,

1065
00:56:14.975 --> 00:56:16.435
<00:56:14.975>uh, <00:56:15.413>uh, <00:56:15.851>or <00:56:16.288>not?

1066
00:56:16.865 --> 00:56:19.755
<00:56:16.865>Basically <00:56:17.145>we'll <00:56:17.424>add <00:56:17.705>more, <00:56:17.984>uh, <00:56:18.265>complexity

1067
00:56:19.895 --> 00:56:23.325
<00:56:19.895>and <00:56:20.095>more <00:56:20.295>headaches <00:56:20.495>to <00:56:20.695>your <00:56:20.895>infrastructure <00:56:21.095>or <00:56:21.295>not.

1068
00:56:23.905 --> 00:56:27.605
<00:56:23.905>Um, <00:56:24.060>if <00:56:24.216>it's, <00:56:24.371>obviously <00:56:24.527>you <00:56:24.682>can <00:56:24.838>add <00:56:24.993>it <00:56:25.149>as <00:56:25.305>well

1069
00:56:27.665 --> 00:56:28.765
<00:56:27.665>for <00:56:28.160>small <00:56:28.654>products,

1070
00:56:28.905 --> 00:56:31.285
<00:56:28.905>but <00:56:29.080>in <00:56:29.255>the <00:56:29.430>end <00:56:29.605>will <00:56:29.780>be <00:56:29.955>like, <00:56:30.130>okay, <00:56:30.305>uh,

1071
00:56:32.035 --> 00:56:34.045
<00:56:32.035>well <00:56:32.315>does <00:56:32.595>it <00:56:32.875>speed <00:56:33.154>up, <00:56:33.435>uh,

1072
00:56:34.585 --> 00:56:36.885
<00:56:34.585>or <00:56:34.760>does <00:56:34.935>it <00:56:35.110>add <00:56:35.285>more <00:56:35.460>efficiency <00:56:35.635>to <00:56:35.810>my <00:56:35.985>product?

1073
00:56:36.915 --> 00:56:38.245
<00:56:36.915>Does <00:56:37.154>it <00:56:37.393>give <00:56:37.633>me <00:56:37.872>good <00:56:38.112>feedback?

1074
00:56:38.345 --> 00:56:41.845
<00:56:38.345>Am <00:56:38.520>I <00:56:38.694>seeing <00:56:38.870>any, <00:56:39.044>any <00:56:39.220>positive, <00:56:39.395>you <00:56:39.569>know, <00:56:39.745>uh,

1075
00:56:42.035 --> 00:56:43.525
<00:56:42.035>impacts <00:56:42.482>on <00:56:42.929>it <00:56:43.376>whatsoever.

1076
00:56:43.785 --> 00:56:45.205
<00:56:43.785>If <00:56:44.211>not, <00:56:44.636>drop <00:56:45.063>them.

1077
00:56:45.635 --> 00:56:48.565
<00:56:45.635>It's <00:56:45.835>obviously <00:56:46.035>good <00:56:46.235>to <00:56:46.435>have, <00:56:46.635>uh, <00:56:46.835>some <00:56:47.035>SLOs,

1078
00:56:48.705 --> 00:56:52.645
<00:56:48.705>but <00:56:48.821>only, <00:56:48.938>only <00:56:49.055>when <00:56:49.171>it's <00:56:49.288>uni <00:56:49.404>you <00:56:49.521>see <00:56:49.638>some <00:56:49.755>added <00:56:49.871>value <00:56:49.988>to <00:56:50.105>it.

1079
00:56:52.705 --> 00:56:56.325
<00:56:52.705>If <00:56:52.832>you <00:56:52.959>don't <00:56:53.086>see <00:56:53.214>any <00:56:53.341>added <00:56:53.468>value <00:56:53.595>to <00:56:53.723>it, <00:56:53.850>then <00:56:53.977>probably, <00:56:54.105>uh,

1080
00:56:56.555 --> 00:56:59.605
<00:56:56.555>just <00:56:56.835>having <00:56:57.115>monitoring <00:56:57.395>and <00:56:57.674>alerts <00:56:57.955>and

1081
00:56:59.745 --> 00:57:01.645
<00:56:59.745>and <00:57:00.025>so <00:57:00.305>on <00:57:00.585>will, <00:57:00.865>will <00:57:01.145>suffice.

1082
00:57:03.175 --> 00:57:05.165
<00:57:03.175>Don't <00:57:03.525>force <00:57:03.875>it <00:57:04.225>basically. <00:57:04.575>Yeah,

1083
00:57:05.315 --> 00:57:06.315
Exactly.

1084
00:57:07.875 --> 00:57:10.605
<00:57:07.875>Alright, <00:57:08.050>Diana, <00:57:08.225>thank <00:57:08.400>you <00:57:08.575>so <00:57:08.750>much <00:57:08.925>for <00:57:09.100>the <00:57:09.275>talk.

1085
00:57:10.625 --> 00:57:13.765
<00:57:10.625>It <00:57:10.765>was <00:57:10.905>a <00:57:11.045>very <00:57:11.185>interesting, <00:57:11.325>uh, <00:57:11.465>topic, <00:57:11.605>if <00:57:11.745>I <00:57:11.885>might <00:57:12.025>say.

1086
00:57:14.145 --> 00:57:15.285
<00:57:14.145>Um, <00:57:14.658>very <00:57:15.171>informative.

1087
00:57:15.465 --> 00:57:19.085
<00:57:15.465>And <00:57:15.581>yeah, <00:57:15.698>with <00:57:15.815>that <00:57:15.931>I <00:57:16.048>hope <00:57:16.165>to <00:57:16.281>see <00:57:16.398>you <00:57:16.515>on <00:57:16.631>another <00:57:16.748>live <00:57:16.865>day.

1088
00:57:20.035 --> 00:57:21.965
<00:57:20.035>Perfect. <00:57:20.234>Thank <00:57:20.435>you <00:57:20.634>so <00:57:20.835>much <00:57:21.035>for <00:57:21.234>having <00:57:21.435>me,

1089
00:57:22.065 --> 00:57:23.445
<00:57:22.065>and <00:57:22.242>I <00:57:22.419>hope <00:57:22.597>to <00:57:22.774>see <00:57:22.952>you <00:57:23.129>soon <00:57:23.307>again.

1090
00:57:23.445 --> 00:57:24.445
<00:57:23.445>Have <00:57:23.745>a <00:57:24.045>great <00:57:24.345>day.

1091
00:57:25.255 --> 00:57:27.645
<00:57:25.255>Thank <00:57:25.488>you, <00:57:25.721>Diana. <00:57:25.955>You <00:57:26.188>too. <00:57:26.421>Bye. <00:57:26.655>Bye.