WEBVTT

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Um,

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<00:00:18.945>Yes. <00:00:19.845>So

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<00:00:19.945>should <00:00:20.225>everybody <00:00:20.505>see <00:00:20.785>that <00:00:21.065>now? <00:00:21.345>Yes.

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<00:00:22.765>First <00:00:22.905>of <00:00:23.045>all, <00:00:23.185>thank <00:00:23.325>you <00:00:23.465>for, <00:00:23.605>um, <00:00:23.745>having <00:00:23.885>the <00:00:24.025>possibility <00:00:24.165>to,

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<00:00:27.225>to <00:00:27.425>talk <00:00:27.625>about <00:00:27.825>one <00:00:28.025>of <00:00:28.225>my <00:00:28.425>favorite <00:00:28.625>topics.

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<00:00:30.345>Um, <00:00:30.695>I'm <00:00:31.044>working <00:00:31.395>now, <00:00:31.744>um,

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<00:00:33.145>for <00:00:33.320>about <00:00:33.495>two <00:00:33.670>years <00:00:33.845>at <00:00:34.020>the <00:00:34.195>Radio <00:00:34.370>Cargo <00:00:34.545>group,

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<00:00:35.245>especially <00:00:35.525>on <00:00:35.805>the <00:00:36.084>radio <00:00:36.364>cargo <00:00:36.644>Austria.

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<00:00:37.945>Um, <00:00:38.072>and, <00:00:38.199>um, <00:00:38.326>during <00:00:38.454>the <00:00:38.581>last <00:00:38.708>two <00:00:38.835>years, <00:00:38.963>we <00:00:39.090>started <00:00:39.217>with, <00:00:39.345>uh,

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<00:00:42.755>with <00:00:43.105>a <00:00:43.455>digital <00:00:43.805>transformation <00:00:44.155>program.

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<00:00:45.385>Um, <00:00:45.665>and, <00:00:45.945>uh, <00:00:46.224>we <00:00:46.504>have <00:00:46.785>tons

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<00:00:48.425>of <00:00:48.705>experience <00:00:48.985>trying <00:00:49.265>different <00:00:49.544>things <00:00:49.824>out.

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<00:00:51.905>And <00:00:52.080>today, <00:00:52.255>um, <00:00:52.430>I <00:00:52.605>think <00:00:52.780>it's <00:00:52.955>the <00:00:53.130>best, <00:00:53.305>um,

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<00:00:57.025>how <00:00:57.165>to <00:00:57.305>say <00:00:57.445>the <00:00:57.585>best <00:00:57.725>topic, <00:00:57.864>um, <00:00:58.004>talking <00:00:58.144>about <00:00:58.285>the <00:00:58.425>user,

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<00:00:59.875>because <00:01:00.075>at <00:01:00.275>the <00:01:00.475>end <00:01:00.675>of <00:01:00.875>the <00:01:01.075>day, <00:01:01.275>everything,

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<00:01:02.735>every <00:01:02.875>success <00:01:03.015>we <00:01:03.155>will <00:01:03.295>have <00:01:03.435>is, <00:01:03.575>um, <00:01:03.714>if <00:01:03.855>the <00:01:03.995>user <00:01:04.135>likes,

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<00:01:06.025>um, <00:01:06.308>the <00:01:06.592>thing <00:01:06.875>we're <00:01:07.158>building.

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<00:01:08.765>So <00:01:09.368>let's <00:01:09.971>start

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<00:01:12.945>what <00:01:13.226>we <00:01:13.507>will <00:01:13.788>cover <00:01:14.070>today.

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<00:01:14.495>Um, <00:01:14.650>I'm <00:01:14.806>prepared, <00:01:14.961>uh, <00:01:15.117>a <00:01:15.272>small, <00:01:15.428>um, <00:01:15.583>presentation <00:01:15.739>for <00:01:15.895>that.

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<00:01:18.615>Um, <00:01:18.755>I <00:01:18.895>will <00:01:19.035>give <00:01:19.175>you <00:01:19.315>about <00:01:19.455>the <00:01:19.595>context <00:01:19.735>we're <00:01:19.875>talking <00:01:20.015>about.

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<00:01:22.655>Um, <00:01:22.855>meaning <00:01:23.055>what <00:01:23.255>is <00:01:23.455>the <00:01:23.655>radio <00:01:23.855>cargo <00:01:24.055>group?

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<00:01:25.495>Um, <00:01:25.622>a <00:01:25.749>VP <00:01:25.876>as <00:01:26.004>the <00:01:26.131>Austrian <00:01:26.258>railway, <00:01:26.385>um, <00:01:26.513>should, <00:01:26.640>should <00:01:26.767>be <00:01:26.895>a,

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<00:01:29.875>a <00:01:30.050>known <00:01:30.225>company, <00:01:30.400>um, <00:01:30.575>at <00:01:30.750>minimum <00:01:30.925>in <00:01:31.100>in <00:01:31.275>Austria.

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<00:01:34.215>Um, <00:01:34.415>how <00:01:34.615>we <00:01:34.815>handle <00:01:35.015>our <00:01:35.215>digital <00:01:35.415>transformation <00:01:35.615>program

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<00:01:37.895>and, <00:01:38.095>uh, <00:01:38.295>especially <00:01:38.495>what <00:01:38.695>is, <00:01:38.895>uh, <00:01:39.095>cargo <00:01:39.295>1492,

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<00:01:41.375>what's <00:01:41.694>the <00:01:42.014>idea <00:01:42.333>behind <00:01:42.653>that?

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<00:01:43.134>And, <00:01:43.274>um, <00:01:43.414>as <00:01:43.554>you <00:01:43.695>see <00:01:43.835>in <00:01:43.975>the <00:01:44.115>middle <00:01:44.255>of <00:01:44.395>everything, <00:01:44.535>um,

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<00:01:47.175>we <00:01:47.302>will <00:01:47.429>like <00:01:47.556>to <00:01:47.684>have <00:01:47.811>the <00:01:47.938>funny <00:01:48.065>user, <00:01:48.193>um, <00:01:48.320>the <00:01:48.447>happy <00:01:48.575>user

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<00:01:51.025>that <00:01:51.264>likes <00:01:51.503>what <00:01:51.743>we <00:01:51.982>are <00:01:52.222>doing

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<00:01:52.655>and <00:01:52.795>how <00:01:52.935>we <00:01:53.075>will <00:01:53.215>put <00:01:53.355>them <00:01:53.495>on <00:01:53.635>the, <00:01:53.775>on <00:01:53.915>the <00:01:54.055>track.

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<00:01:55.335>That's <00:01:55.535>another <00:01:55.735>topic <00:01:55.935>is <00:01:56.135>then <00:01:56.335>the <00:01:56.535>user <00:01:56.735>centricity.

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<00:01:59.095>Um, <00:01:59.235>how <00:01:59.375>do <00:01:59.515>we <00:01:59.655>deal <00:01:59.795>with <00:01:59.935>that? <00:02:00.075>What <00:02:00.215>was <00:02:00.355>our <00:02:00.495>experience?

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<00:02:02.575>Um, <00:02:02.715>then, <00:02:02.855>uh, <00:02:02.995>another <00:02:03.135>point <00:02:03.275>is <00:02:03.415>how <00:02:03.555>we <00:02:03.695>set <00:02:03.835>up <00:02:03.975>the,

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<00:02:06.855>the <00:02:07.205>cargo <00:02:07.555>40 <00:02:07.905>92 <00:02:08.255>program,

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<00:02:09.625>because <00:02:09.780>we <00:02:09.936>thought <00:02:10.091>a <00:02:10.247>lot <00:02:10.402>about <00:02:10.558>from <00:02:10.713>the <00:02:10.869>traditional, <00:02:11.025>um,

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<00:02:14.655>how <00:02:14.830>to <00:02:15.005>say, <00:02:15.180>program <00:02:15.355>management, <00:02:15.530>um, <00:02:15.705>pro <00:02:15.880>project <00:02:16.055>management,

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<00:02:18.655>um, <00:02:18.771>how <00:02:18.888>can <00:02:19.005>we <00:02:19.121>align <00:02:19.238>stuff <00:02:19.355>that <00:02:19.471>the <00:02:19.588>user <00:02:19.705>is <00:02:19.821>always <00:02:19.938>in <00:02:20.055>the,

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<00:02:22.035>in <00:02:22.268>the <00:02:22.501>center, <00:02:22.734>um, <00:02:22.968>of <00:02:23.201>our <00:02:23.435>doing.

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<00:02:25.495>Um, <00:02:25.611>and <00:02:25.728>we <00:02:25.845>go <00:02:25.961>a <00:02:26.078>little <00:02:26.195>bit, <00:02:26.311>uh, <00:02:26.428>uh, <00:02:26.545>in, <00:02:26.661>in <00:02:26.778>depth <00:02:26.895>there.

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<00:02:30.175>Um, <00:02:30.315>and <00:02:30.455>the <00:02:30.595>last, <00:02:30.735>uh, <00:02:30.875>point, <00:02:31.015>which <00:02:31.155>is <00:02:31.295>from <00:02:31.435>my <00:02:31.575>perspective,

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<00:02:34.935>the <00:02:35.135>most <00:02:35.335>interesting <00:02:35.535>one <00:02:35.735>is <00:02:35.935>the <00:02:36.135>lessons <00:02:36.335>learned.

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<00:02:37.535>We, <00:02:37.662>we <00:02:37.789>had <00:02:37.916>for <00:02:38.044>the, <00:02:38.171>the <00:02:38.298>last <00:02:38.425>two <00:02:38.553>week, <00:02:38.680>uh, <00:02:38.807>years, <00:02:38.935>um,

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<00:02:42.585>because <00:02:42.740>we <00:02:42.896>started <00:02:43.051>with <00:02:43.207>a <00:02:43.362>small <00:02:43.518>team <00:02:43.673>growing <00:02:43.829>up, <00:02:43.985>um,

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<00:02:45.335>to <00:02:45.490>a <00:02:45.646>team <00:02:45.801>about, <00:02:45.957>um, <00:02:46.112>yes, <00:02:46.268>100 <00:02:46.423>to <00:02:46.579>100, <00:02:46.735>um,

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<00:02:50.454>20 <00:02:51.409>persons.

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<00:02:52.135>And, <00:02:52.334>um, <00:02:52.535>during <00:02:52.734>the <00:02:52.935>last <00:02:53.135>two <00:02:53.334>years, <00:02:53.535>um,

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<00:02:55.775>we <00:02:55.975>figured <00:02:56.175>out <00:02:56.375>our <00:02:56.575>success <00:02:56.775>factors <00:02:56.975>of <00:02:57.175>success.

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<00:02:59.465>And, <00:02:59.605>um, <00:02:59.745>I <00:02:59.885>just <00:03:00.025>want <00:03:00.165>to <00:03:00.305>to <00:03:00.445>share <00:03:00.585>those <00:03:00.725>with <00:03:00.865>you

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<00:03:03.275>because, <00:03:03.415>um, <00:03:03.555>I <00:03:03.695>think <00:03:03.835>there <00:03:03.975>are <00:03:04.115>a <00:03:04.255>lot <00:03:04.395>of <00:03:04.535>different, <00:03:04.675>uh,

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<00:03:08.285>companies <00:03:08.424>trying <00:03:08.565>to, <00:03:08.704>to <00:03:08.845>do <00:03:08.984>their <00:03:09.125>very <00:03:09.265>best <00:03:09.405>on <00:03:09.545>the <00:03:09.685>digital

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<00:03:11.485>transformation <00:03:12.421>parts.

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<00:03:12.785>Um, <00:03:12.960>and <00:03:13.135>this <00:03:13.310>is <00:03:13.484>not, <00:03:13.660>not <00:03:13.835>an <00:03:14.010>easy <00:03:14.185>one,

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<00:03:15.465>and <00:03:15.620>maybe <00:03:15.776>there <00:03:15.931>is <00:03:16.087>some, <00:03:16.242>some <00:03:16.398>important <00:03:16.553>stuff <00:03:16.709>for <00:03:16.865>you

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<00:03:19.704>or <00:03:19.938>some <00:03:20.171>things <00:03:20.404>you <00:03:20.638>can <00:03:20.871>try <00:03:21.105>out.

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<00:03:22.545>So, <00:03:22.778>but <00:03:23.011>let's <00:03:23.245>start <00:03:23.478>with <00:03:23.711>the <00:03:23.945>context.

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<00:03:26.265>Um, <00:03:26.420>we're <00:03:26.576>talking <00:03:26.731>about <00:03:26.887>the, <00:03:27.042>the <00:03:27.198>rail <00:03:27.353>cargo <00:03:27.509>group, <00:03:27.665>um,

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<00:03:31.204>of <00:03:31.438>the <00:03:31.671>UVB, <00:03:31.904>um, <00:03:32.138>UVB, <00:03:32.371>um, <00:03:32.605>Mr.

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<00:03:33.985>Austrian <00:03:34.335>rail, <00:03:34.685>uh, <00:03:35.035>Austrian <00:03:35.385>railway.

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<00:03:36.765>Um, <00:03:36.964>and <00:03:37.165>the <00:03:37.364>rail <00:03:37.565>target <00:03:37.765>group, <00:03:37.964>especially, <00:03:38.165>um,

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<00:03:40.605>is <00:03:40.885>transporting <00:03:41.165>goods <00:03:41.445>for <00:03:41.725>our <00:03:42.005>customers.

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<00:03:43.645>Um, <00:03:43.800>so, <00:03:43.956>um, <00:03:44.111>we <00:03:44.267>are <00:03:44.422>focusing <00:03:44.578>more <00:03:44.733>on <00:03:44.889>the, <00:03:45.045>uh,

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<00:03:49.325>on <00:03:49.441>the, <00:03:49.558>how <00:03:49.674>to <00:03:49.791>say, <00:03:49.908>on <00:03:50.024>the <00:03:50.141>hard <00:03:50.258>topics, <00:03:50.375>meaning <00:03:50.491>on, <00:03:50.608>on <00:03:50.725>wings

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<00:03:53.245>and <00:03:53.420>trains <00:03:53.595>and <00:03:53.770>moving, <00:03:53.945>uh, <00:03:54.120>from <00:03:54.295>woods <00:03:54.470>to, <00:03:54.645>um,

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<00:03:59.005>to, <00:03:59.132>to <00:03:59.259>steel, <00:03:59.386>um, <00:03:59.514>to <00:03:59.641>consumer <00:03:59.768>goods <00:03:59.895>and <00:04:00.023>this <00:04:00.150>kind <00:04:00.277>of <00:04:00.405>stuff.

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<00:04:03.165>Um, <00:04:03.364>and <00:04:03.565>we <00:04:03.765>are <00:04:03.965>about, <00:04:04.165>uh, <00:04:04.364>um, <00:04:04.565>um,

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<00:04:07.395>about <00:04:07.550>nine <00:04:07.706>to <00:04:07.861>10,000 <00:04:08.017>people <00:04:08.172>working <00:04:08.328>on <00:04:08.483>a <00:04:08.639>daily <00:04:08.795>base.

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<00:04:11.045>Uh, <00:04:11.244>we <00:04:11.445>have <00:04:11.644>a <00:04:11.845>lot <00:04:12.045>of, <00:04:12.244>uh, <00:04:12.445>trains.

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<00:04:15.515>Um, <00:04:15.622>a <00:04:15.730>lot <00:04:15.838>of, <00:04:15.945>um, <00:04:16.053>how <00:04:16.161>to <00:04:16.268>say, <00:04:16.376>uh, <00:04:16.484>a <00:04:16.591>lot <00:04:16.699>of <00:04:16.807>stuff <00:04:16.914>we,

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<00:04:20.675>we <00:04:20.954>move, <00:04:21.235>um, <00:04:21.515>all <00:04:21.795>over <00:04:22.075>Europe.

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<00:04:23.355>Um, <00:04:23.510>so <00:04:23.666>we <00:04:23.821>are <00:04:23.977>not <00:04:24.132>only <00:04:24.288>focusing <00:04:24.443>on, <00:04:24.599>on <00:04:24.755>Austria,

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<00:04:27.075>but <00:04:27.250>um, <00:04:27.425>focusing, <00:04:27.599>uh, <00:04:27.775>in <00:04:27.950>the <00:04:28.125>meanwhile <00:04:28.300>transport, <00:04:28.474>uh,

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<00:04:30.575>transportation, <00:04:30.750>um, <00:04:30.925>doing <00:04:31.099>from <00:04:31.275>the <00:04:31.450>center <00:04:31.625>of <00:04:31.800>of <00:04:31.974>Europe,

74
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<00:04:35.915>um, <00:04:36.115>to <00:04:36.315>the, <00:04:36.515>uh, <00:04:36.715>to <00:04:36.915>the <00:04:37.115>Chinese, <00:04:37.315>um,

75
00:04:40.885 --> 00:04:42.905
<00:04:40.885>to <00:04:41.164>the <00:04:41.445>Chinese, <00:04:41.724>um, <00:04:42.005>persons <00:04:42.284>there.

76
00:04:43.605 --> 00:04:46.785
<00:04:43.605>Um, <00:04:43.838>but <00:04:44.071>our <00:04:44.305>core, <00:04:44.538>um, <00:04:44.771>business <00:04:45.005>is,

77
00:04:46.845 --> 00:04:48.705
<00:04:46.845>is <00:04:47.125>mainly <00:04:47.405>in, <00:04:47.685>in, <00:04:47.965>in <00:04:48.245>Europe.

78
00:04:49.965 --> 00:04:52.225
<00:04:49.965>So <00:04:50.431>let's <00:04:50.898>switch <00:04:51.365>over.

79
00:04:52.285 --> 00:04:54.625
<00:04:52.284>Yes, <00:04:52.484>you <00:04:52.684>see <00:04:52.885>here, <00:04:53.085>um, <00:04:53.284>as <00:04:53.484>I <00:04:53.684>mentioned

80
00:04:54.625 --> 00:04:59.405
<00:04:54.625>before, <00:04:54.825>um, <00:04:55.025>the, <00:04:55.225>the <00:04:55.425>seal <00:04:55.625>growth <00:04:55.825>is <00:04:56.025>one

81
00:04:59.505 --> 00:05:02.005
<00:04:59.505>of <00:04:59.855>our, <00:05:00.205>um, <00:05:00.555>latest <00:05:00.905>projects.

82
00:05:02.145 --> 00:05:06.525
<00:05:02.145>So <00:05:02.284>we <00:05:02.424>don't <00:05:02.565>want <00:05:02.705>only <00:05:02.844>to <00:05:02.984>transport, <00:05:03.125>um, <00:05:03.265>um, <00:05:03.405>goods <00:05:03.544>inside,

83
00:05:06.745 --> 00:05:11.205
<00:05:06.745>uh, <00:05:06.900>Europe, <00:05:07.056>but <00:05:07.211>also, <00:05:07.367>uh, <00:05:07.522>transport, <00:05:07.678>uh, <00:05:07.833>uh, <00:05:07.989>goods, <00:05:08.145>um,

84
00:05:11.345 --> 00:05:14.205
<00:05:11.345>all <00:05:11.520>over, <00:05:11.695>uh, <00:05:11.870>at <00:05:12.045>the <00:05:12.220>end <00:05:12.395>of <00:05:12.570>the <00:05:12.745>day.

85
00:05:14.345 --> 00:05:17.725
<00:05:14.345>So, <00:05:14.500>um, <00:05:14.656>it's, <00:05:14.811>it's <00:05:14.967>quite <00:05:15.122>a, <00:05:15.278>a <00:05:15.433>big <00:05:15.589>challenge <00:05:15.745>there.

86
00:05:18.105 --> 00:05:21.485
<00:05:18.105>And, <00:05:18.260>um, <00:05:18.416>as <00:05:18.571>you <00:05:18.727>see, <00:05:18.882>especially <00:05:19.038>when, <00:05:19.193>uh, <00:05:19.349>some <00:05:19.505>kind

87
00:05:21.485 --> 00:05:25.245
<00:05:21.485>of <00:05:21.612>companies <00:05:21.739>are <00:05:21.866>distributed <00:05:21.994>as <00:05:22.121>we <00:05:22.248>are, <00:05:22.375>um, <00:05:22.503>you <00:05:22.630>have <00:05:22.757>a <00:05:22.885>lot

88
00:05:25.245 --> 00:05:26.445
<00:05:25.245>of <00:05:25.605>players <00:05:25.965>there, <00:05:26.325>uh,

89
00:05:26.445 --> 00:05:29.085
<00:05:26.445>especially <00:05:26.678>from <00:05:26.911>the <00:05:27.145>digitalization <00:05:27.378>point <00:05:27.611>of <00:05:27.844>view.

90
00:05:29.825 --> 00:05:32.885
<00:05:29.825>Um, <00:05:30.058>starting <00:05:30.291>from <00:05:30.525>simple <00:05:30.758>stuff <00:05:30.991>like, <00:05:31.224>um,

91
00:05:32.885 --> 00:05:33.965
<00:05:32.885>different <00:05:33.857>languages.

92
00:05:34.265 --> 00:05:38.845
<00:05:34.265>Um, <00:05:34.392>we, <00:05:34.519>we <00:05:34.646>have <00:05:34.774>as <00:05:34.901>a <00:05:35.028>core, <00:05:35.155>uh, <00:05:35.283>language, <00:05:35.410>of <00:05:35.537>course, <00:05:35.664>German,

93
00:05:39.225 --> 00:05:43.085
<00:05:39.225>um, <00:05:39.505>but, <00:05:39.785>um, <00:05:40.065>yes, <00:05:40.345>um, <00:05:40.625>Russian

94
00:05:43.345 --> 00:05:46.125
<00:05:43.345>or <00:05:43.520>Chinese, <00:05:43.695>uh, <00:05:43.870>persons <00:05:44.045>don't <00:05:44.220>speak <00:05:44.395>German <00:05:44.570>that <00:05:44.745>well.

95
00:05:46.705 --> 00:05:49.845
<00:05:46.705>Um, <00:05:46.860>so <00:05:47.016>we <00:05:47.171>have <00:05:47.327>also <00:05:47.482>to <00:05:47.638>focus <00:05:47.793>on <00:05:47.949>the <00:05:48.104>multi-language,

96
00:05:50.145 --> 00:05:52.225
<00:05:50.145>um, <00:05:50.844>um, <00:05:51.544>topics.

97
00:05:53.045 --> 00:05:56.825
<00:05:53.045>So, <00:05:53.152>um, <00:05:53.260>when <00:05:53.368>we <00:05:53.475>go <00:05:53.583>back <00:05:53.691>to <00:05:53.798>the <00:05:53.906>user <00:05:54.014>site, <00:05:54.121>we, <00:05:54.229>we <00:05:54.337>have <00:05:54.445>users

98
00:05:57.105 --> 00:05:59.325
<00:05:57.105>of, <00:05:57.338>of <00:05:57.571>different <00:05:57.805>countries <00:05:58.038>with <00:05:58.271>different <00:05:58.505>languages.

99
00:05:59.985 --> 00:06:04.045
<00:05:59.985>Um, <00:06:00.140>and <00:06:00.296>yes, <00:06:00.451>this <00:06:00.607>brings <00:06:00.762>some <00:06:00.918>kind <00:06:01.073>of <00:06:01.229>complexity <00:06:01.385>there.

100
00:06:05.865 --> 00:06:07.005
<00:06:05.865>Um, <00:06:06.891>um,

101
00:06:07.105 --> 00:06:11.245
<00:06:07.105>and <00:06:07.245>as <00:06:07.385>you <00:06:07.525>see, <00:06:07.665>especially <00:06:07.805>from <00:06:07.945>the, <00:06:08.085>uh, <00:06:08.225>digital <00:06:08.365>trans, <00:06:08.505>uh,

102
00:06:11.985 --> 00:06:16.365
<00:06:11.985>transformation <00:06:12.160>perspective, <00:06:12.335>um, <00:06:12.510>there <00:06:12.685>are <00:06:12.860>a <00:06:13.035>lot <00:06:13.210>of <00:06:13.385>people

103
00:06:16.625 --> 00:06:19.325
<00:06:16.625>or <00:06:16.780>a <00:06:16.936>lot <00:06:17.091>of <00:06:17.247>different <00:06:17.402>countries <00:06:17.558>with <00:06:17.713>lot <00:06:17.869>of, <00:06:18.025>uh,

104
00:06:19.325 --> 00:06:21.845
<00:06:19.325>different <00:06:19.791>compliance <00:06:20.258>regulations, <00:06:20.724>uh,

105
00:06:22.165 --> 00:06:24.045
<00:06:22.165>involved <00:06:22.515>in <00:06:22.865>such <00:06:23.215>a <00:06:23.565>transport.

106
00:06:24.745 --> 00:06:26.765
<00:06:24.745>Um, <00:06:24.978>and <00:06:25.211>we <00:06:25.445>also <00:06:25.678>have <00:06:25.911>some <00:06:26.145>kind

107
00:06:26.765 --> 00:06:29.445
<00:06:26.765>of <00:06:26.965>complexity <00:06:27.164>getting <00:06:27.365>all <00:06:27.565>those <00:06:27.765>system <00:06:27.965>work <00:06:28.164>together.

108
00:06:30.065 --> 00:06:34.605
<00:06:30.065>Um, <00:06:30.265>we, <00:06:30.465>we, <00:06:30.665>we <00:06:30.865>try <00:06:31.065>to, <00:06:31.265>to, <00:06:31.465>um,

109
00:06:35.115 --> 00:06:38.245
<00:06:35.115>move <00:06:35.348>on, <00:06:35.581>um, <00:06:35.815>from <00:06:36.048>a <00:06:36.281>traditional <00:06:36.515>way,

110
00:06:38.395 --> 00:06:42.045
<00:06:38.395>like <00:06:38.594>printing <00:06:38.794>things <00:06:38.995>out, <00:06:39.195>um, <00:06:39.395>noting <00:06:39.594>things, <00:06:39.794>um,

111
00:06:42.465 --> 00:06:45.885
<00:06:42.465>making <00:06:42.665>more, <00:06:42.865>uh, <00:06:43.065>technical, <00:06:43.265>um, <00:06:43.465>interfaces <00:06:43.665>there, <00:06:43.865>um,

112
00:06:45.885 --> 00:06:49.485
<00:06:45.885>meaning <00:06:46.085>rest <00:06:46.284>and, <00:06:46.485>and, <00:06:46.685>and <00:06:46.885>soap, <00:06:47.085>um, <00:06:47.284>interfaces.

113
00:06:50.225 --> 00:06:54.535
<00:06:50.225>Um, <00:06:50.400>but <00:06:50.575>the <00:06:50.750>actual, <00:06:50.925>um, <00:06:51.100>um, <00:06:51.275>how <00:06:51.450>to <00:06:51.625>say,

114
00:06:54.755 --> 00:06:57.215
<00:06:54.755>the <00:06:54.930>actual <00:06:55.105>ideas <00:06:55.280>are <00:06:55.455>that <00:06:55.630>we <00:06:55.805>build <00:06:55.980>some <00:06:56.155>kind

115
00:06:57.215 --> 00:07:01.295
<00:06:57.215>of <00:06:57.448>centralized <00:06:57.681>blockchain, <00:06:57.915>um, <00:06:58.148>where <00:06:58.381>different <00:06:58.615>companies,

116
00:07:01.295 --> 00:07:05.655
<00:07:01.295>different <00:07:01.495>countries <00:07:01.695>can <00:07:01.895>distribute, <00:07:02.095>um, <00:07:02.295>um, <00:07:02.495>their <00:07:02.695>documents.

117
00:07:05.715 --> 00:07:09.975
<00:07:05.715>So, <00:07:05.870>um, <00:07:06.026>we <00:07:06.181>have <00:07:06.337>some <00:07:06.492>kind <00:07:06.648>of <00:07:06.803>security <00:07:06.959>and, <00:07:07.114>uh,

118
00:07:10.315 --> 00:07:12.415
<00:07:10.315>and <00:07:10.665>process <00:07:11.015>performance, <00:07:11.365>um, <00:07:11.715>there,

119
00:07:12.995 --> 00:07:16.815
<00:07:12.995>and <00:07:13.135>not <00:07:13.275>printing <00:07:13.415>every, <00:07:13.555>every <00:07:13.695>time, <00:07:13.835>um, <00:07:13.975>you <00:07:14.115>move <00:07:14.255>the <00:07:14.395>border,

120
00:07:17.435 --> 00:07:21.455
<00:07:17.435>um, <00:07:17.610>the <00:07:17.785>whole <00:07:17.960>documents <00:07:18.135>out, <00:07:18.310>um, <00:07:18.485>the <00:07:18.660>transport <00:07:18.835>documents,

121
00:07:21.475 --> 00:07:25.095
<00:07:21.475>and <00:07:21.615>yeah, <00:07:21.755>this <00:07:21.895>is <00:07:22.035>some <00:07:22.175>kind <00:07:22.315>of, <00:07:22.455>of <00:07:22.595>complexity <00:07:22.735>we <00:07:22.875>have.

122
00:07:25.955 --> 00:07:28.175
<00:07:25.955>So, <00:07:26.305>um, <00:07:26.655>this <00:07:27.005>is <00:07:27.354>more

123
00:07:28.175 --> 00:07:30.695
<00:07:28.175>or <00:07:28.375>less <00:07:28.575>the, <00:07:28.775>the <00:07:28.975>context <00:07:29.175>we <00:07:29.375>have, <00:07:29.575>um,

124
00:07:32.205 --> 00:07:33.895
<00:07:32.205>from <00:07:32.671>a <00:07:33.138>digital <00:07:33.604>transformation.

125
00:07:34.165 --> 00:07:36.215
<00:07:34.165>What <00:07:34.340>we <00:07:34.515>are <00:07:34.690>facing <00:07:34.865>right <00:07:35.040>now, <00:07:35.215>we're <00:07:35.390>doing <00:07:35.565>three,

126
00:07:36.745 --> 00:07:40.295
<00:07:36.745>three <00:07:36.920>transformations, <00:07:37.095>um, <00:07:37.270>in <00:07:37.445>the, <00:07:37.620>uh, <00:07:37.795>by <00:07:37.970>the <00:07:38.145>end

127
00:07:40.295 --> 00:07:43.775
<00:07:40.295>of <00:07:40.470>the <00:07:40.645>day, <00:07:40.820>we <00:07:40.995>started <00:07:41.170>by <00:07:41.345>the <00:07:41.520>technology <00:07:41.695>transformation.

128
00:07:44.515 --> 00:07:48.145
<00:07:44.515>Um, <00:07:44.981>we <00:07:45.448>still <00:07:45.914>have,

129
00:07:48.445 --> 00:07:50.745
<00:07:48.445>and <00:07:48.561>I <00:07:48.678>think <00:07:48.795>we <00:07:48.911>will <00:07:49.028>have <00:07:49.145>it <00:07:49.261>in <00:07:49.378>the, <00:07:49.495>in <00:07:49.611>the <00:07:49.728>next <00:07:49.844>years.

130
00:07:51.045 --> 00:07:55.575
<00:07:51.045>Um, <00:07:51.185>we, <00:07:51.325>we <00:07:51.465>still <00:07:51.605>have, <00:07:51.745>um, <00:07:51.885>some <00:07:52.025>kind <00:07:52.165>of <00:07:52.305>legacy <00:07:52.445>applications,

131
00:07:55.575 --> 00:07:58.415
<00:07:55.575>legacy <00:07:56.041>systems <00:07:56.508>meaning, <00:07:56.974>um,

132
00:08:01.375 --> 00:08:06.015
<00:08:01.375>database <00:08:01.655>synchronization <00:08:01.935>oriented, <00:08:02.215>um, <00:08:02.495>IT <00:08:02.775>landscape,

133
00:08:06.275 --> 00:08:10.775
<00:08:06.275>um, <00:08:06.430>with <00:08:06.586>some <00:08:06.741>kind <00:08:06.897>of, <00:08:07.052>of <00:08:07.208>of <00:08:07.363>soap <00:08:07.519>interfaces, <00:08:07.674>um,

134
00:08:11.445 --> 00:08:13.975
<00:08:11.445>Java <00:08:11.620>apps, <00:08:11.795>uh, <00:08:11.969>and, <00:08:12.145>and <00:08:12.320>this <00:08:12.495>kind <00:08:12.670>of <00:08:12.844>stuff.

135
00:08:14.795 --> 00:08:19.055
<00:08:14.795>Um, <00:08:14.935>and <00:08:15.075>we, <00:08:15.215>we <00:08:15.355>started <00:08:15.495>two <00:08:15.635>years <00:08:15.775>ago <00:08:15.915>with <00:08:16.055>the <00:08:16.195>transformation

136
00:08:19.155 --> 00:08:23.015
<00:08:19.155>to <00:08:19.388>an <00:08:19.621>event <00:08:19.854>based, <00:08:20.088>um, <00:08:20.321>microservice <00:08:20.554>landscape.

137
00:08:23.715 --> 00:08:27.575
<00:08:23.715>Um, <00:08:23.914>with <00:08:24.114>all <00:08:24.315>of <00:08:24.515>the <00:08:24.715>pitfalls, <00:08:24.914>um, <00:08:25.114>uh,

138
00:08:27.575 --> 00:08:31.695
<00:08:27.575>such <00:08:27.750>an <00:08:27.925>transformation <00:08:28.099>has, <00:08:28.275>um, <00:08:28.450>starting <00:08:28.625>from <00:08:28.800>the <00:08:28.974>knowhow

139
00:08:31.695 --> 00:08:36.015
<00:08:31.695>of <00:08:31.870>having, <00:08:32.044>um, <00:08:32.220>um, <00:08:32.395>traditional, <00:08:32.569>um, <00:08:32.745>database <00:08:32.919>centric, <00:08:33.095>um,

140
00:08:36.205 --> 00:08:39.815
<00:08:36.205>knowhow <00:08:36.380>in, <00:08:36.555>in <00:08:36.730>inside <00:08:36.905>the <00:08:37.080>rail <00:08:37.255>cargo <00:08:37.430>group, <00:08:37.605>um,

141
00:08:39.875 --> 00:08:41.655
<00:08:39.875>to <00:08:40.155>a <00:08:40.434>more <00:08:40.715>event <00:08:40.995>based, <00:08:41.275>um,

142
00:08:41.755 --> 00:08:44.975
<00:08:41.755>and <00:08:41.988>more, <00:08:42.221>um, <00:08:42.455>microservices, <00:08:42.688>um, <00:08:42.921>oriented, <00:08:43.155>um,

143
00:08:45.375 --> 00:08:46.455
<00:08:45.375>architecture <00:08:46.347>pattern.

144
00:08:47.745 --> 00:08:50.365
<00:08:47.745>The <00:08:47.978>next <00:08:48.211>part <00:08:48.445>is <00:08:48.678>the <00:08:48.911>business <00:08:49.145>transformation.

145
00:08:50.945 --> 00:08:55.605
<00:08:50.945>Um, <00:08:51.085>when <00:08:51.225>we <00:08:51.365>talk <00:08:51.505>about, <00:08:51.645>um, <00:08:51.785>the <00:08:51.925>business, <00:08:52.065>uh, <00:08:52.205>um, <00:08:52.345>area

146
00:08:55.745 --> 00:09:00.085
<00:08:55.745>inside <00:08:55.945>our, <00:08:56.145>um, <00:08:56.345>in <00:08:56.545>cargo <00:08:56.745>1492, <00:08:56.945>meaning, <00:08:57.145>um,

147
00:09:01.895 --> 00:09:04.595
<00:09:01.895>as <00:09:02.069>a <00:09:02.245>company, <00:09:02.420>we, <00:09:02.595>we, <00:09:02.770>we <00:09:02.944>have <00:09:03.120>grown, <00:09:03.295>um,

148
00:09:04.705 --> 00:09:06.035
<00:09:04.705>very <00:09:05.004>fast <00:09:05.303>the <00:09:05.602>last <00:09:05.901>years.

149
00:09:07.695 --> 00:09:11.595
<00:09:07.695>And, <00:09:07.850>uh, <00:09:08.006>we're <00:09:08.161>defining <00:09:08.317>some <00:09:08.472>kind <00:09:08.628>of <00:09:08.783>overall <00:09:08.939>blueprint <00:09:09.095>so

150
00:09:11.595 --> 00:09:14.355
<00:09:11.595>that, <00:09:11.945>um, <00:09:12.295>companies <00:09:12.645>or <00:09:12.995>people

151
00:09:14.535 --> 00:09:17.315
<00:09:14.535>or <00:09:14.735>users, <00:09:14.935>when <00:09:15.135>you <00:09:15.334>switch <00:09:15.535>between <00:09:15.735>countries, <00:09:15.935>um,

152
00:09:17.385 --> 00:09:21.865
<00:09:17.385>between <00:09:17.665>legal <00:09:17.944>departments, <00:09:18.225>um, <00:09:18.505>have <00:09:18.785>more

153
00:09:21.865 --> 00:09:24.865
<00:09:21.865>or <00:09:22.005>less <00:09:22.145>the <00:09:22.285>same, <00:09:22.425>uh, <00:09:22.565>experience, <00:09:22.705>the <00:09:22.845>same <00:09:22.985>tasks <00:09:23.125>to <00:09:23.265>do.

154
00:09:25.485 --> 00:09:27.985
<00:09:25.485>So. <00:09:25.685>Um, <00:09:25.885>the <00:09:26.085>business <00:09:26.285>transformation <00:09:26.485>is <00:09:26.685>also, <00:09:26.885>uh,

155
00:09:28.005 --> 00:09:31.025
<00:09:28.005>one <00:09:28.205>important <00:09:28.405>part <00:09:28.605>of <00:09:28.805>an <00:09:29.005>overall <00:09:29.205>digital <00:09:29.405>transformation.

156
00:09:31.765 --> 00:09:35.825
<00:09:31.765>Um, <00:09:31.965>with <00:09:32.165>all <00:09:32.365>its, <00:09:32.564>it, <00:09:32.765>it <00:09:32.965>pitfalls, <00:09:33.165>uh,

157
00:09:35.825 --> 00:09:40.505
<00:09:35.825>letting <00:09:35.980>things, <00:09:36.136>uh, <00:09:36.291>go, <00:09:36.447>thinking <00:09:36.602>about <00:09:36.758>new <00:09:36.913>ways, <00:09:37.069>uh, <00:09:37.225>uh,

158
00:09:40.605 --> 00:09:44.145
<00:09:40.605>of <00:09:40.745>work, <00:09:40.885>um, <00:09:41.025>new <00:09:41.165>things <00:09:41.305>to <00:09:41.445>solve <00:09:41.585>problems <00:09:41.725>for <00:09:41.865>our <00:09:42.005>customers,

159
00:09:44.805 --> 00:09:49.105
<00:09:44.805>um, <00:09:45.005>and <00:09:45.204>being <00:09:45.405>faster, <00:09:45.604>um, <00:09:45.805>more <00:09:46.005>efficient, <00:09:46.204>um,

160
00:09:49.445 --> 00:09:54.385
<00:09:49.445>and, <00:09:49.585>um, <00:09:49.725>bringing <00:09:49.865>the <00:09:50.005>goods, <00:09:50.145>um, <00:09:50.285>in <00:09:50.425>a, <00:09:50.565>how <00:09:50.705>to <00:09:50.845>say,

161
00:09:54.445 --> 00:09:58.975
<00:09:54.445>in <00:09:54.600>an, <00:09:54.756>uh, <00:09:54.911>in <00:09:55.067>a <00:09:55.222>good <00:09:55.378>estimated <00:09:55.533>time <00:09:55.689>of <00:09:55.845>arrival,

162
00:09:59.235 --> 00:10:02.415
<00:09:59.235>uh, <00:09:59.390>from <00:09:59.546>a <00:09:59.701>KPI <00:09:59.857>perspective, <00:10:00.012>um, <00:10:00.168>to, <00:10:00.323>to <00:10:00.479>the <00:10:00.635>customers.

163
00:10:02.955 --> 00:10:04.255
<00:10:02.955>Yes. <00:10:03.189>And <00:10:03.423>on <00:10:03.657>top <00:10:03.891>of <00:10:04.125>that,

164
00:10:04.395 --> 00:10:07.535
<00:10:04.395>we <00:10:04.595>also <00:10:04.795>talking <00:10:04.995>about <00:10:05.194>the <00:10:05.395>cultural <00:10:05.595>transformation, <00:10:05.795>meaning

165
00:10:07.565 --> 00:10:12.185
<00:10:07.565>that, <00:10:07.765>uh, <00:10:07.965>we, <00:10:08.165>we <00:10:08.365>started <00:10:08.565>two <00:10:08.765>years <00:10:08.965>ago

166
00:10:12.765 --> 00:10:17.585
<00:10:12.765>to <00:10:12.905>bring <00:10:13.045>the <00:10:13.185>agile <00:10:13.324>mindset <00:10:13.465>to, <00:10:13.605>um, <00:10:13.745>the <00:10:13.885>rail <00:10:14.025>cargo <00:10:14.165>group,

167
00:10:17.925 --> 00:10:20.985
<00:10:17.925>um, <00:10:18.099>uh, <00:10:18.275>which <00:10:18.449>is <00:10:18.625>not <00:10:18.800>only <00:10:18.974>an <00:10:19.150>IT <00:10:19.324>topic,

168
00:10:21.565 --> 00:10:24.825
<00:10:21.565>but <00:10:21.692>it's <00:10:21.819>a <00:10:21.946>topic <00:10:22.074>for <00:10:22.201>everyone <00:10:22.328>in <00:10:22.455>the, <00:10:22.583>in <00:10:22.710>the <00:10:22.837>whole <00:10:22.965>company.

169
00:10:25.485 --> 00:10:28.825
<00:10:25.485>Um, <00:10:25.718>and <00:10:25.951>the <00:10:26.185>most <00:10:26.418>interesting <00:10:26.651>stuff <00:10:26.885>is

170
00:10:28.825 --> 00:10:30.985
<00:10:28.825>that <00:10:29.105>we <00:10:29.385>are <00:10:29.665>doing <00:10:29.945>this, <00:10:30.225>um,

171
00:10:31.165 --> 00:10:33.545
<00:10:31.165>all <00:10:31.365>together <00:10:31.564>in <00:10:31.765>the, <00:10:31.964>in <00:10:32.165>the <00:10:32.365>same <00:10:32.564>time.

172
00:10:34.325 --> 00:10:38.585
<00:10:34.325>Um, <00:10:34.500>first <00:10:34.675>I <00:10:34.850>impression <00:10:35.025>would <00:10:35.200>be, <00:10:35.375>okay, <00:10:35.550>we <00:10:35.725>start

173
00:10:38.585 --> 00:10:40.425
<00:10:38.585>with <00:10:38.785>the <00:10:38.985>technology, <00:10:39.185>then <00:10:39.385>the <00:10:39.585>business <00:10:39.785>comes, <00:10:39.985>and,

174
00:10:40.445 --> 00:10:43.345
<00:10:40.445>and <00:10:40.600>the <00:10:40.756>cultural <00:10:40.911>stuff <00:10:41.067>is <00:10:41.222>then <00:10:41.378>the, <00:10:41.533>the <00:10:41.689>last <00:10:41.845>one.

175
00:10:43.405 --> 00:10:45.345
<00:10:43.405>So <00:10:43.755>having <00:10:44.105>more <00:10:44.454>sequential <00:10:44.805>transformation,

176
00:10:46.475 --> 00:10:49.735
<00:10:46.475>but <00:10:46.650>we've <00:10:46.825>seen, <00:10:47.000>uh, <00:10:47.175>starting <00:10:47.350>in <00:10:47.525>the <00:10:47.700>early <00:10:47.875>stages

177
00:10:49.795 --> 00:10:52.975
<00:10:49.795>of <00:10:50.028>the <00:10:50.261>program, <00:10:50.495>um, <00:10:50.728>that <00:10:50.961>if <00:10:51.194>you,

178
00:10:54.675 --> 00:10:56.015
<00:10:54.675>if <00:10:55.077>you <00:10:55.478>change <00:10:55.881>something

179
00:10:56.035 --> 00:11:00.215
<00:10:56.035>or <00:10:56.235>try <00:10:56.435>to, <00:10:56.635>um, <00:10:56.834>to <00:10:57.035>evolve <00:10:57.235>something, <00:10:57.435>um,

180
00:11:00.675 --> 00:11:04.295
<00:11:00.675>you <00:11:00.830>always <00:11:00.986>have <00:11:01.141>to, <00:11:01.297>to <00:11:01.452>focus <00:11:01.608>on <00:11:01.763>all <00:11:01.919>three, <00:11:02.074>um,

181
00:11:04.755 --> 00:11:08.655
<00:11:04.755>topics <00:11:04.930>there <00:11:05.105>on <00:11:05.280>all <00:11:05.455>three <00:11:05.630>views, <00:11:05.805>meaning <00:11:05.980>that, <00:11:06.155>um,

182
00:11:08.835 --> 00:11:10.135
<00:11:08.835>you <00:11:09.069>can <00:11:09.303>only <00:11:09.537>do <00:11:09.771>some <00:11:10.005>kind

183
00:11:10.135 --> 00:11:12.295
<00:11:10.135>of <00:11:10.368>business <00:11:10.601>transformation <00:11:10.835>if <00:11:11.068>you <00:11:11.301>understand <00:11:11.535>the,

184
00:11:12.395 --> 00:11:13.935
<00:11:12.395>the <00:11:12.857>underlying <00:11:13.319>technology <00:11:13.781>there.

185
00:11:14.395 --> 00:11:18.055
<00:11:14.395>And <00:11:14.569>that <00:11:14.745>the <00:11:14.920>underlying <00:11:15.095>technology <00:11:15.270>has <00:11:15.444>impact <00:11:15.620>to <00:11:15.795>the,

186
00:11:18.395 --> 00:11:19.855
<00:11:18.395>to <00:11:18.657>the <00:11:18.920>way <00:11:19.183>how <00:11:19.446>people <00:11:19.709>work.

187
00:11:20.595 --> 00:11:25.335
<00:11:20.595>Um, <00:11:20.750>meaning <00:11:20.906>being <00:11:21.061>faster, <00:11:21.217>make <00:11:21.372>it <00:11:21.528>much <00:11:21.683>more <00:11:21.839>simpler, <00:11:21.995>um,

188
00:11:26.315 --> 00:11:28.615
<00:11:26.315>go <00:11:26.455>away <00:11:26.595>from <00:11:26.735>pen <00:11:26.875>and <00:11:27.015>paper <00:11:27.155>and <00:11:27.295>this <00:11:27.435>kind <00:11:27.575>of <00:11:27.715>stuff.

189
00:11:29.315 --> 00:11:32.215
<00:11:29.315>Um, <00:11:29.515>so <00:11:29.715>they <00:11:29.915>have <00:11:30.115>a <00:11:30.315>really <00:11:30.515>high <00:11:30.715>relation,

190
00:11:33.385 --> 00:11:34.405
<00:11:33.385>um, <00:11:33.691>to <00:11:33.997>each <00:11:34.303>other.

191
00:11:35.025 --> 00:11:40.005
<00:11:35.025>And <00:11:35.152>the <00:11:35.279>third <00:11:35.406>one, <00:11:35.534>um, <00:11:35.661>comes, <00:11:35.788>uh, <00:11:35.915>um, <00:11:36.043>uh, <00:11:36.170>comes <00:11:36.297>top <00:11:36.425>down,

192
00:11:40.005 --> 00:11:41.525
<00:11:40.005>meaning <00:11:40.461>the <00:11:40.917>cultural <00:11:41.372>transformation.

193
00:11:41.825 --> 00:11:44.765
<00:11:41.825>So <00:11:42.000>if <00:11:42.175>you <00:11:42.350>start <00:11:42.525>with <00:11:42.700>the <00:11:42.875>technology <00:11:43.050>transformation, <00:11:43.225>the,

194
00:11:44.945 --> 00:11:47.885
<00:11:44.945>the <00:11:45.225>agile <00:11:45.505>mindset, <00:11:45.785>meaning <00:11:46.065>scrum, <00:11:46.345>CanBan

195
00:11:47.945 --> 00:11:52.125
<00:11:47.945>and <00:11:48.061>this <00:11:48.178>kind <00:11:48.295>of <00:11:48.411>stuff, <00:11:48.528>um, <00:11:48.645>also <00:11:48.761>has <00:11:48.878>an <00:11:48.995>impact <00:11:49.111>on <00:11:49.228>the <00:11:49.345>people

196
00:11:52.185 --> 00:11:53.685
<00:11:52.185>who <00:11:52.454>are <00:11:52.724>involved <00:11:52.994>in <00:11:53.265>working <00:11:53.535>there.

197
00:11:54.185 --> 00:11:56.405
<00:11:54.185>And <00:11:54.418>we <00:11:54.651>see <00:11:54.885>that, <00:11:55.118>um, <00:11:55.351>when <00:11:55.584>people

198
00:11:56.465 --> 00:11:58.805
<00:11:56.465>of <00:11:56.665>the <00:11:56.865>business <00:11:57.065>departments <00:11:57.265>work <00:11:57.465>together <00:11:57.665>with <00:11:57.865>the,

199
00:11:59.235 --> 00:12:03.685
<00:11:59.235>with <00:11:59.375>the <00:11:59.515>developers <00:11:59.655>in <00:11:59.795>a <00:11:59.935>more <00:12:00.075>agile <00:12:00.215>way, <00:12:00.355>um, <00:12:00.495>there <00:12:00.635>has

200
00:12:04.355 --> 00:12:06.205
<00:12:04.355>also <00:12:04.705>some <00:12:05.055>kind <00:12:05.405>of <00:12:05.755>transformation

201
00:12:06.205 --> 00:12:10.485
<00:12:06.205>or <00:12:06.332>mindset <00:12:06.459>shift, <00:12:06.586>um, <00:12:06.714>on <00:12:06.841>the, <00:12:06.968>on <00:12:07.095>the, <00:12:07.223>on <00:12:07.350>the <00:12:07.477>business <00:12:07.605>side.

202
00:12:10.625 --> 00:12:14.845
<00:12:10.625>So <00:12:10.765>agile <00:12:10.905>for <00:12:11.045>us <00:12:11.185>is <00:12:11.325>not <00:12:11.465>only <00:12:11.605>something <00:12:11.745>the <00:12:11.885>IT <00:12:12.025>department

203
00:12:14.845 --> 00:12:17.805
<00:12:14.845>does, <00:12:15.078>but <00:12:15.311>it's <00:12:15.545>also <00:12:15.778>something <00:12:16.011>that, <00:12:16.245>um,

204
00:12:17.905 --> 00:12:20.765
<00:12:17.905>the <00:12:18.138>business <00:12:18.371>departments, <00:12:18.605>um, <00:12:18.838>can <00:12:19.071>benefit <00:12:19.305>from.

205
00:12:21.105 --> 00:12:23.925
<00:12:21.105>And <00:12:21.338>yes, <00:12:21.571>bringing, <00:12:21.805>bringing <00:12:22.038>these <00:12:22.271>things <00:12:22.505>together.

206
00:12:25.615 --> 00:12:29.635
<00:12:25.615>So <00:12:25.742>this <00:12:25.869>is <00:12:25.996>more <00:12:26.124>or <00:12:26.251>less, <00:12:26.378>um, <00:12:26.505>the, <00:12:26.633>the <00:12:26.760>high <00:12:26.887>level <00:12:27.015>view

207
00:12:29.735 --> 00:12:31.435
<00:12:29.735>of <00:12:30.201>the <00:12:30.668>digital <00:12:31.135>transformation.

208
00:12:31.855 --> 00:12:35.035
<00:12:31.855>Um, <00:12:32.010>we <00:12:32.166>call <00:12:32.321>the <00:12:32.477>program, <00:12:32.632>um, <00:12:32.788>cargo <00:12:32.943>fourteen <00:12:33.099>nineteen <00:12:33.255>two.

209
00:12:35.855 --> 00:12:40.055
<00:12:35.855>Um, <00:12:36.010>the <00:12:36.166>name <00:12:36.321>is, <00:12:36.477>uh, <00:12:36.632>a <00:12:36.788>little <00:12:36.943>bit <00:12:37.099>funny, <00:12:37.255>um,

210
00:12:40.195 --> 00:12:44.415
<00:12:40.195>but <00:12:40.395>it <00:12:40.595>explains, <00:12:40.795>um, <00:12:40.995>exactly, <00:12:41.195>uh, <00:12:41.395>how <00:12:41.595>we,

211
00:12:44.795 --> 00:12:47.375
<00:12:44.795>how <00:12:44.935>we <00:12:45.074>behave <00:12:45.214>and <00:12:45.354>how <00:12:45.495>we <00:12:45.635>proceed <00:12:45.775>in, <00:12:45.915>in <00:12:46.055>the <00:12:46.194>program.

212
00:12:48.175 --> 00:12:52.135
<00:12:48.175>'cause <00:12:48.375>1492 <00:12:48.574>Columbus, <00:12:48.775>um, <00:12:48.974>invented, <00:12:49.175>uh, <00:12:49.375>America, <00:12:49.574>um,

213
00:12:53.185 --> 00:12:56.735
<00:12:53.185>where <00:12:53.312>he, <00:12:53.439>uh, <00:12:53.566>of <00:12:53.694>course <00:12:53.821>didn't <00:12:53.948>know <00:12:54.075>that <00:12:54.203>it, <00:12:54.330>it <00:12:54.457>was <00:12:54.584>America,

214
00:12:57.595 --> 00:13:01.055
<00:12:57.595>but <00:12:57.722>the <00:12:57.849>idea <00:12:57.976>behind <00:12:58.104>it <00:12:58.231>was <00:12:58.358>just <00:12:58.485>to <00:12:58.613>start <00:12:58.740>to <00:12:58.867>make, <00:12:58.995>um,

215
00:13:01.315 --> 00:13:05.255
<00:13:01.315>and <00:13:01.490>then <00:13:01.665>see, <00:13:01.840>um, <00:13:02.015>where <00:13:02.190>the, <00:13:02.365>the <00:13:02.540>overall, <00:13:02.715>um,

216
00:13:06.905 --> 00:13:10.495
<00:13:06.905>story, <00:13:07.079>the <00:13:07.255>overall, <00:13:07.430>um, <00:13:07.605>journey <00:13:07.780>will, <00:13:07.954>will <00:13:08.130>end <00:13:08.305>up.

217
00:13:10.715 --> 00:13:14.775
<00:13:10.715>Um, <00:13:10.842>and <00:13:10.969>most <00:13:11.096>of, <00:13:11.224>of <00:13:11.351>the <00:13:11.478>times, <00:13:11.605>um, <00:13:11.733>when <00:13:11.860>we <00:13:11.987>look <00:13:12.115>back

218
00:13:14.795 --> 00:13:19.055
<00:13:14.795>to <00:13:14.935>the <00:13:15.074>last <00:13:15.214>two <00:13:15.354>years, <00:13:15.495>um, <00:13:15.635>we <00:13:15.775>made <00:13:15.915>plans, <00:13:16.055>um, <00:13:16.194>which

219
00:13:19.075 --> 00:13:22.055
<00:13:19.075>of <00:13:19.308>course, <00:13:19.541>um, <00:13:19.775>changed, <00:13:20.008>um, <00:13:20.241>a <00:13:20.475>lot.

220
00:13:23.085 --> 00:13:26.065
<00:13:23.085>And, <00:13:23.212>uh, <00:13:23.339>what <00:13:23.466>he, <00:13:23.594>where <00:13:23.721>we <00:13:23.848>will <00:13:23.975>end <00:13:24.103>up <00:13:24.230>with <00:13:24.357>the <00:13:24.485>program,

221
00:13:26.295 --> 00:13:29.265
<00:13:26.295>with <00:13:26.450>the <00:13:26.606>transformation, <00:13:26.761>I <00:13:26.917>think <00:13:27.072>nobody <00:13:27.228>has <00:13:27.383>in <00:13:27.539>mind <00:13:27.694>right

222
00:13:29.265 --> 00:13:30.665
<00:13:29.265>now <00:13:29.685>and <00:13:30.105>can, <00:13:30.525>uh,

223
00:13:30.925 --> 00:13:34.305
<00:13:30.925>and <00:13:31.041>it's <00:13:31.158>not <00:13:31.275>possible <00:13:31.391>to <00:13:31.508>say, <00:13:31.625>okay, <00:13:31.741>you <00:13:31.858>do <00:13:31.974>some <00:13:32.091>kind <00:13:32.208>of, <00:13:32.324>uh,

224
00:13:34.495 --> 00:13:36.625
<00:13:34.495>five <00:13:34.845>years <00:13:35.195>program, <00:13:35.545>uh, <00:13:35.895>project,

225
00:13:37.245 --> 00:13:39.185
<00:13:37.245>and <00:13:37.420>you <00:13:37.595>know <00:13:37.770>exactly <00:13:37.945>where <00:13:38.120>it <00:13:38.295>will <00:13:38.470>end <00:13:38.645>up.

226
00:13:39.885 --> 00:13:43.925
<00:13:39.885>Um, <00:13:40.001>the <00:13:40.118>outcome <00:13:40.235>of <00:13:40.351>the, <00:13:40.468>of <00:13:40.585>the <00:13:40.701>cargo <00:13:40.818>for <00:13:40.935>the <00:13:41.051>19 <00:13:41.168>new <00:13:41.285>program,

227
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<00:13:44.345>um, <00:13:44.858>is <00:13:45.371>more

228
00:13:45.525 --> 00:13:50.245
<00:13:45.525>or <00:13:45.699>less <00:13:45.875>a <00:13:46.050>transportation, <00:13:46.225>um, <00:13:46.400>platform, <00:13:46.574>um, <00:13:46.750>where <00:13:46.925>customers,

229
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<00:13:50.505>um, <00:13:50.680>and <00:13:50.855>partners, <00:13:51.030>um, <00:13:51.205>can <00:13:51.380>do <00:13:51.555>their, <00:13:51.730>their <00:13:51.905>work,

230
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<00:13:55.185>see <00:13:55.385>their, <00:13:55.584>um, <00:13:55.785>their <00:13:55.984>tracking <00:13:56.185>information, <00:13:56.385>for <00:13:56.584>example.

231
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<00:13:58.505>So <00:13:58.738>we <00:13:58.971>will <00:13:59.205>build <00:13:59.438>their, <00:13:59.671>um, <00:13:59.905>um,

232
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<00:14:00.815>track <00:14:01.109>and <00:14:01.404>t <00:14:01.699>trace <00:14:01.994>information.

233
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<00:14:02.185>We <00:14:02.459>will <00:14:02.733>predict <00:14:03.008>some <00:14:03.283>kind

234
00:14:03.405 --> 00:14:05.205
<00:14:03.405>of <00:14:03.685>estimated <00:14:03.964>time <00:14:04.245>of <00:14:04.525>arrival <00:14:04.805>there.

235
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<00:14:05.665>Um, <00:14:05.865>they <00:14:06.064>can <00:14:06.265>do <00:14:06.464>some <00:14:06.665>kind <00:14:06.865>of <00:14:07.064>ordering.

236
00:14:07.825 --> 00:14:10.845
<00:14:07.825>And <00:14:08.025>the <00:14:08.225>overall <00:14:08.425>idea <00:14:08.625>behind <00:14:08.825>this <00:14:09.025>transportation <00:14:09.225>platform,

237
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<00:14:11.025>um, <00:14:11.180>is <00:14:11.336>to <00:14:11.491>bring <00:14:11.647>people <00:14:11.802>of <00:14:11.958>different, <00:14:12.113>uh, <00:14:12.269>areas <00:14:12.425>together

238
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<00:14:14.825>to <00:14:15.428>collaborate, <00:14:16.031>um,

239
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<00:14:16.305>and <00:14:16.444>to <00:14:16.584>make <00:14:16.724>things <00:14:16.864>much <00:14:17.005>more <00:14:17.145>easier <00:14:17.285>on <00:14:17.425>a <00:14:17.564>daily <00:14:17.704>base.

240
00:14:19.785 --> 00:14:23.725
<00:14:19.785>And, <00:14:19.940>um, <00:14:20.096>as <00:14:20.251>you <00:14:20.407>can <00:14:20.562>see, <00:14:20.718>um, <00:14:20.873>there <00:14:21.029>is, <00:14:21.185>uh,

241
00:14:23.915 --> 00:14:25.005
<00:14:23.915>Mike <00:14:24.405>written <00:14:24.896>there.

242
00:14:25.465 --> 00:14:29.415
<00:14:25.465>Um, <00:14:25.745>and <00:14:26.025>this <00:14:26.305>is <00:14:26.585>the <00:14:26.865>name

243
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<00:14:29.415>of <00:14:29.675>the, <00:14:29.937>of <00:14:30.198>the <00:14:30.459>platform.

244
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<00:14:31.075>Um, <00:14:31.250>because <00:14:31.425>after <00:14:31.600>one <00:14:31.775>year, <00:14:31.950>we've <00:14:32.125>seen, <00:14:32.300>okay, <00:14:32.475>we,

245
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<00:14:34.395>we <00:14:34.675>do <00:14:34.954>some <00:14:35.235>great <00:14:35.515>stuff, <00:14:35.795>um,

246
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<00:14:37.385>developing <00:14:37.525>really <00:14:37.665>fast <00:14:37.805>in <00:14:37.944>the <00:14:38.085>agile <00:14:38.225>way, <00:14:38.365>um, <00:14:38.505>working <00:14:38.645>a <00:14:38.785>lot

247
00:14:41.085 --> 00:14:45.295
<00:14:41.085>with <00:14:41.225>the <00:14:41.365>users, <00:14:41.505>but, <00:14:41.645>um, <00:14:41.785>the, <00:14:41.925>the, <00:14:42.065>the, <00:14:42.205>the <00:14:42.345>platform <00:14:42.485>still,

248
00:14:45.515 --> 00:14:49.935
<00:14:45.515>um, <00:14:45.655>is <00:14:45.795>that <00:14:45.935>there <00:14:46.074>is <00:14:46.215>some, <00:14:46.355>um, <00:14:46.495>misunderstanding <00:14:46.635>of <00:14:46.775>what <00:14:46.915>the,

249
00:14:49.995 --> 00:14:51.285
<00:14:49.995>the, <00:14:50.285>the <00:14:50.575>platform <00:14:50.865>will <00:14:51.156>do.

250
00:14:51.585 --> 00:14:55.205
<00:14:51.585>And <00:14:51.740>we <00:14:51.896>created <00:14:52.051>some <00:14:52.207>kind <00:14:52.362>of <00:14:52.518>storytelling, <00:14:52.673>uh, <00:14:52.829>about <00:14:52.985>Mike,

251
00:14:55.385 --> 00:14:57.405
<00:14:55.385>um, <00:14:55.665>to <00:14:55.944>the, <00:14:56.225>to <00:14:56.505>the <00:14:56.785>platform.

252
00:14:57.665 --> 00:15:00.605
<00:14:57.665>And, <00:14:57.839>uh, <00:14:58.015>we <00:14:58.189>onboarded <00:14:58.365>with <00:14:58.540>this <00:14:58.714>kind <00:14:58.890>of <00:14:59.064>stuff.

253
00:15:00.825 --> 00:15:03.965
<00:15:00.825>Um, <00:15:00.965>the, <00:15:01.105>the <00:15:01.245>users <00:15:01.385>that <00:15:01.525>are <00:15:01.665>not <00:15:01.805>really <00:15:01.945>involved <00:15:02.085>in <00:15:02.225>the,

254
00:15:03.965 --> 00:15:07.125
<00:15:03.965>in <00:15:04.120>the <00:15:04.276>product <00:15:04.431>development, <00:15:04.587>um, <00:15:04.742>to <00:15:04.898>give <00:15:05.053>it <00:15:05.209>a <00:15:05.365>name,

255
00:15:07.125 --> 00:15:10.765
<00:15:07.125>to <00:15:07.241>give <00:15:07.358>it <00:15:07.475>a <00:15:07.591>face, <00:15:07.708>um, <00:15:07.825>and <00:15:07.941>to <00:15:08.058>make <00:15:08.175>things <00:15:08.291>much <00:15:08.408>more <00:15:08.525>clearer.

256
00:15:11.185 --> 00:15:14.765
<00:15:11.185>So, <00:15:11.301>um, <00:15:11.418>this <00:15:11.535>is <00:15:11.651>what <00:15:11.768>the <00:15:11.885>outcome <00:15:12.001>of <00:15:12.118>the, <00:15:12.234>of <00:15:12.351>the <00:15:12.468>program <00:15:12.584>is.

257
00:15:14.825 --> 00:15:17.325
<00:15:14.825>Um, <00:15:15.000>we <00:15:15.175>call <00:15:15.350>it <00:15:15.525>mic <00:15:15.700>and <00:15:15.875>mic <00:15:16.050>is <00:15:16.225>more

258
00:15:17.325 --> 00:15:19.445
<00:15:17.325>or <00:15:17.605>less <00:15:17.885>the, <00:15:18.165>the <00:15:18.445>transportation <00:15:18.725>platform,

259
00:15:19.915 --> 00:15:23.325
<00:15:19.915>integrating <00:15:20.194>all <00:15:20.474>those, <00:15:20.755>uh, <00:15:21.035>different <00:15:21.314>players

260
00:15:23.865 --> 00:15:26.245
<00:15:23.865>inside <00:15:24.065>the <00:15:24.265>transport, <00:15:24.465>as <00:15:24.665>you've <00:15:24.865>seen <00:15:25.065>in <00:15:25.265>the,

261
00:15:26.265 --> 00:15:31.045
<00:15:26.265>in <00:15:26.405>the <00:15:26.545>previous, <00:15:26.685>uh, <00:15:26.824>slide, <00:15:26.965>um, <00:15:27.105>where <00:15:27.245>we <00:15:27.385>have <00:15:27.525>a <00:15:27.665>lot

262
00:15:31.045 --> 00:15:34.665
<00:15:31.045>of <00:15:31.278>different, <00:15:31.511>um, <00:15:31.745>players <00:15:31.978>from <00:15:32.211>different <00:15:32.444>countries

263
00:15:34.895 --> 00:15:38.065
<00:15:34.895>with <00:15:35.069>different <00:15:35.245>views, <00:15:35.420>uh, <00:15:35.595>point <00:15:35.770>of <00:15:35.944>views <00:15:36.120>and, <00:15:36.295>and,

264
00:15:38.365 --> 00:15:39.625
<00:15:38.365>and <00:15:39.499>requirements.

265
00:15:39.805 --> 00:15:42.985
<00:15:39.805>And <00:15:39.960>yes, <00:15:40.116>Mike <00:15:40.271>will <00:15:40.427>be <00:15:40.582>the, <00:15:40.738>the <00:15:40.893>solution <00:15:41.049>for <00:15:41.204>that.

266
00:15:45.005 --> 00:15:49.145
<00:15:45.005>So <00:15:45.285>user <00:15:45.564>centric. <00:15:45.845>Um, <00:15:46.125>let's <00:15:46.405>start.

267
00:15:50.165 --> 00:15:54.575
<00:15:50.165>Um, <00:15:50.320>for <00:15:50.476>the <00:15:50.631>next <00:15:50.787>slides, <00:15:50.942>I <00:15:51.098>always <00:15:51.253>did <00:15:51.409>some, <00:15:51.564>uh,

268
00:15:55.485 --> 00:15:58.375
<00:15:55.485>some <00:15:55.660>kind <00:15:55.835>of, <00:15:56.010>uh, <00:15:56.185>core <00:15:56.360>message <00:15:56.535>in <00:15:56.710>the <00:15:56.885>middle,

269
00:15:58.395 --> 00:15:59.695
<00:15:58.395>and <00:15:58.629>then <00:15:58.863>I <00:15:59.097>put <00:15:59.331>on <00:15:59.565>the,

270
00:15:59.695 --> 00:16:01.095
<00:15:59.695>on <00:15:59.852>the <00:16:00.010>right <00:16:00.167>side, <00:16:00.325>the <00:16:00.482>voice <00:16:00.640>of <00:16:00.797>the <00:16:00.955>user.

271
00:16:01.655 --> 00:16:05.615
<00:16:01.655>I <00:16:01.782>took, <00:16:01.909>there's <00:16:02.036>some, <00:16:02.164>some <00:16:02.291>things <00:16:02.418>we <00:16:02.545>get <00:16:02.673>out <00:16:02.800>of <00:16:02.927>the <00:16:03.055>daily,

272
00:16:05.785 --> 00:16:07.055
<00:16:05.785>daily <00:16:06.070>working <00:16:06.356>with <00:16:06.642>the <00:16:06.928>users.

273
00:16:07.635 --> 00:16:11.125
<00:16:07.635>Um, <00:16:07.985>sometimes <00:16:08.335>it's, <00:16:08.685>um, <00:16:09.035>um,

274
00:16:11.595 --> 00:16:13.405
<00:16:11.595>some <00:16:11.875>experience <00:16:12.155>we <00:16:12.435>have <00:16:12.715>with <00:16:12.995>them.

275
00:16:13.405 --> 00:16:17.165
<00:16:13.405>Sometimes <00:16:13.579>it's, <00:16:13.755>um, <00:16:13.930>really <00:16:14.105>direct <00:16:14.280>feedback <00:16:14.454>they <00:16:14.630>gave <00:16:14.805>us.

276
00:16:17.665 --> 00:16:20.205
<00:16:17.665>Um, <00:16:17.865>and, <00:16:18.064>uh, <00:16:18.265>uh, <00:16:18.464>I <00:16:18.665>will <00:16:18.865>put <00:16:19.064>it

277
00:16:20.205 --> 00:16:23.045
<00:16:20.205>because, <00:16:20.485>uh, <00:16:20.765>on, <00:16:21.045>on <00:16:21.325>every <00:16:21.605>slide,

278
00:16:23.275 --> 00:16:27.125
<00:16:23.275>because <00:16:23.430>I <00:16:23.586>think <00:16:23.741>it's <00:16:23.897>most <00:16:24.052>important, <00:16:24.208>um, <00:16:24.363>to <00:16:24.519>see, <00:16:24.675>um,

279
00:16:27.395 --> 00:16:29.645
<00:16:27.395>what <00:16:27.595>the, <00:16:27.795>the <00:16:27.995>real <00:16:28.194>life <00:16:28.395>feedback <00:16:28.595>from <00:16:28.795>the,

280
00:16:29.645 --> 00:16:33.685
<00:16:29.645>from <00:16:29.772>the <00:16:29.899>users <00:16:30.026>is, <00:16:30.154>uh, <00:16:30.281>when <00:16:30.408>they <00:16:30.535>are <00:16:30.663>working <00:16:30.790>in <00:16:30.917>such, <00:16:31.045>um,

281
00:16:35.025 --> 00:16:37.965
<00:16:35.025>uh, <00:16:35.258>digital <00:16:35.491>transformation <00:16:35.725>program <00:16:35.958>where <00:16:36.191>the <00:16:36.425>user,

282
00:16:38.065 --> 00:16:41.005
<00:16:38.065>of <00:16:38.192>course, <00:16:38.319>the <00:16:38.446>peoples <00:16:38.574>are <00:16:38.701>in <00:16:38.828>the, <00:16:38.955>in <00:16:39.083>the, <00:16:39.210>in <00:16:39.337>the <00:16:39.465>center.

283
00:16:41.785 --> 00:16:44.485
<00:16:41.785>So <00:16:41.985>what <00:16:42.185>kind <00:16:42.385>of <00:16:42.584>triggers <00:16:42.785>do <00:16:42.985>we <00:16:43.185>do?

284
00:16:44.485 --> 00:16:46.125
<00:16:44.485>We <00:16:44.765>see <00:16:45.045>what <00:16:45.325>we <00:16:45.605>already <00:16:45.885>faced.

285
00:16:46.385 --> 00:16:51.085
<00:16:46.385>Um, <00:16:46.585>of <00:16:46.785>course, <00:16:46.985>um, <00:16:47.185>people <00:16:47.385>by <00:16:47.585>itself, <00:16:47.785>um,

286
00:16:51.585 --> 00:16:55.445
<00:16:51.585>are <00:16:51.785>the <00:16:51.985>biggest, <00:16:52.185>um, <00:16:52.385>triggers <00:16:52.585>for <00:16:52.785>user <00:16:52.985>centricity.

287
00:16:56.185 --> 00:16:59.965
<00:16:56.185>Um, <00:16:56.312>we <00:16:56.439>had <00:16:56.566>some <00:16:56.694>experience <00:16:56.821>based <00:16:56.948>on, <00:16:57.075>on <00:16:57.203>old <00:16:57.330>staff <00:16:57.457>to, <00:16:57.584>um,

288
00:17:00.085 --> 00:17:02.485
<00:17:00.085>applications <00:17:00.785>that, <00:17:01.485>um,

289
00:17:03.495 --> 00:17:06.805
<00:17:03.495>young <00:17:03.695>people <00:17:03.895>just <00:17:04.095>starting <00:17:04.295>from <00:17:04.494>the <00:17:04.694>university, <00:17:04.895>um,

290
00:17:07.065 --> 00:17:10.725
<00:17:07.065>really <00:17:07.220>don't <00:17:07.376>want <00:17:07.531>to, <00:17:07.687>to <00:17:07.842>work <00:17:07.998>with, <00:17:08.153>uh, <00:17:08.309>legacy <00:17:08.465>applications,

291
00:17:11.265 --> 00:17:13.445
<00:17:11.265>um, <00:17:11.465>because <00:17:11.665>they <00:17:11.865>are <00:17:12.065>not <00:17:12.265>used <00:17:12.465>to, <00:17:12.665>um,

292
00:17:13.625 --> 00:17:16.765
<00:17:13.625>and <00:17:13.800>they <00:17:13.974>are <00:17:14.150>normally <00:17:14.325>used <00:17:14.500>to <00:17:14.675>have <00:17:14.849>fancy, <00:17:15.025>um,

293
00:17:17.285 --> 00:17:20.285
<00:17:17.285>applications <00:17:17.635>like <00:17:17.985>e-banking, <00:17:18.335>like <00:17:18.685>portals.

294
00:17:20.465 --> 00:17:23.085
<00:17:20.464>Um, <00:17:20.605>they <00:17:20.744>use, <00:17:20.885>like <00:17:21.024>apps <00:17:21.165>they <00:17:21.304>use <00:17:21.444>on, <00:17:21.584>on <00:17:21.724>the <00:17:21.865>smartphones.

295
00:17:23.785 --> 00:17:26.365
<00:17:23.785>And <00:17:23.985>the <00:17:24.185>expectation <00:17:24.385>from <00:17:24.585>them <00:17:24.785>is <00:17:24.985>that, <00:17:25.185>um,

296
00:17:26.865 --> 00:17:31.525
<00:17:26.865>why <00:17:27.005>should <00:17:27.145>I <00:17:27.285>use <00:17:27.425>on, <00:17:27.565>on <00:17:27.704>my, <00:17:27.845>um, <00:17:27.984>working <00:17:28.125>time, <00:17:28.265>um,

297
00:17:32.385 --> 00:17:37.205
<00:17:32.385>old, <00:17:32.560>um, <00:17:32.735>arly, <00:17:32.910>um, <00:17:33.085>list <00:17:33.260>based, <00:17:33.435>um, <00:17:33.610>applications <00:17:33.785>when,

298
00:17:37.625 --> 00:17:42.245
<00:17:37.625>uh, <00:17:37.741>in <00:17:37.858>my, <00:17:37.975>in <00:17:38.091>my <00:17:38.208>private <00:17:38.325>life, <00:17:38.441>I <00:17:38.558>have <00:17:38.675>this <00:17:38.791>kind <00:17:38.908>of, <00:17:39.025>um,

299
00:17:42.435 --> 00:17:45.605
<00:17:42.435>high <00:17:42.668>user <00:17:42.901>experience, <00:17:43.135>um, <00:17:43.368>pretty <00:17:43.601>user <00:17:43.835>interfaces

300
00:17:45.605 --> 00:17:46.805
<00:17:45.605>and <00:17:45.821>this <00:17:46.037>kind <00:17:46.253>of <00:17:46.469>of <00:17:46.685>stuff.

301
00:17:47.355 --> 00:17:51.485
<00:17:47.355>Another <00:17:47.510>trigger <00:17:47.666>we've <00:17:47.821>seen <00:17:47.977>was <00:17:48.132>the, <00:17:48.288>the <00:17:48.443>technology <00:17:48.599>part, <00:17:48.755>um,

302
00:17:52.105 --> 00:17:56.365
<00:17:52.105>moving <00:17:52.338>away <00:17:52.571>from, <00:17:52.805>uh, <00:17:53.038>database <00:17:53.271>oriented, <00:17:53.505>um,

303
00:17:57.395 --> 00:18:01.815
<00:17:57.395>um, <00:17:57.535>applications <00:17:57.675>with, <00:17:57.815>uh, <00:17:57.955>on <00:17:58.095>the <00:17:58.235>list, <00:17:58.375>uh, <00:17:58.514>lists <00:17:58.655>and, <00:17:58.795>and,

304
00:18:01.815 --> 00:18:06.425
<00:18:01.815>and <00:18:01.990>these <00:18:02.165>kind <00:18:02.340>of <00:18:02.515>things <00:18:02.690>to, <00:18:02.865>um, <00:18:03.040>to <00:18:03.215>technology,

305
00:18:07.285 --> 00:18:12.205
<00:18:07.285>um, <00:18:07.565>like <00:18:07.845>apps <00:18:08.125>like, <00:18:08.405>um, <00:18:08.685>like,

306
00:18:12.505 --> 00:18:15.765
<00:18:12.505>um, <00:18:12.680>uh, <00:18:12.855>react <00:18:13.030>interfaces <00:18:13.205>and <00:18:13.380>this <00:18:13.555>kind <00:18:13.730>of <00:18:13.905>things.

307
00:18:16.385 --> 00:18:21.045
<00:18:16.385>Um, <00:18:16.560>we <00:18:16.735>got <00:18:16.910>really, <00:18:17.085>um, <00:18:17.260>uh, <00:18:17.435>a <00:18:17.610>big, <00:18:17.785>um,

308
00:18:21.725 --> 00:18:25.845
<00:18:21.725>pushback <00:18:21.880>from <00:18:22.036>the <00:18:22.191>users, <00:18:22.347>um, <00:18:22.502>when <00:18:22.658>we <00:18:22.813>were <00:18:22.969>not <00:18:23.125>able

309
00:18:26.585 --> 00:18:29.125
<00:18:26.585>to, <00:18:26.818>um, <00:18:27.051>bring <00:18:27.285>in <00:18:27.518>the <00:18:27.751>latest <00:18:27.985>technologies

310
00:18:29.265 --> 00:18:31.045
<00:18:29.265>and <00:18:29.545>the <00:18:29.825>latest <00:18:30.105>tech, <00:18:30.385>uh, <00:18:30.665>uh,

311
00:18:31.385 --> 00:18:33.445
<00:18:31.385>the <00:18:31.560>latest <00:18:31.735>things <00:18:31.910>you <00:18:32.085>can <00:18:32.260>do <00:18:32.435>with <00:18:32.610>those <00:18:32.785>technologies.

312
00:18:34.225 --> 00:18:37.445
<00:18:34.225>And, <00:18:34.365>um, <00:18:34.504>this <00:18:34.645>was <00:18:34.784>also <00:18:34.925>some <00:18:35.064>kind <00:18:35.205>of, <00:18:35.344>of <00:18:35.485>trigger, <00:18:35.625>um,

313
00:18:37.445 --> 00:18:40.405
<00:18:37.445>where <00:18:37.572>we <00:18:37.699>say, <00:18:37.826>okay, <00:18:37.954>we <00:18:38.081>put <00:18:38.208>the <00:18:38.335>users, <00:18:38.463>uh, <00:18:38.590>inside <00:18:38.717>the <00:18:38.845>teams,

314
00:18:40.425 --> 00:18:42.365
<00:18:40.425>inside <00:18:40.705>the, <00:18:40.985>the, <00:18:41.264>the <00:18:41.544>working <00:18:41.825>models

315
00:18:42.365 --> 00:18:44.325
<00:18:42.365>inside <00:18:42.715>the <00:18:43.065>product <00:18:43.415>teams, <00:18:43.765>um,

316
00:18:44.875 --> 00:18:47.925
<00:18:44.875>because <00:18:45.030>then <00:18:45.186>we <00:18:45.341>have <00:18:45.497>the <00:18:45.652>direct <00:18:45.808>linkage <00:18:45.963>between <00:18:46.119>the <00:18:46.275>guys

317
00:18:47.945 --> 00:18:49.765
<00:18:47.945>who <00:18:48.225>have <00:18:48.504>the <00:18:48.784>knowhow <00:18:49.064>about <00:18:49.345>technology

318
00:18:50.185 --> 00:18:52.885
<00:18:50.185>and <00:18:50.340>also <00:18:50.496>the <00:18:50.651>guys <00:18:50.807>who <00:18:50.962>have <00:18:51.118>the <00:18:51.273>knowhow <00:18:51.429>about, <00:18:51.585>okay,

319
00:18:53.035 --> 00:18:54.085
<00:18:53.035>what <00:18:53.271>has <00:18:53.507>to <00:18:53.743>be <00:18:53.980>built?

320
00:18:54.425 --> 00:18:57.285
<00:18:54.425>How <00:18:54.600>should <00:18:54.774>it <00:18:54.950>be, <00:18:55.125>um, <00:18:55.300>how <00:18:55.475>should <00:18:55.649>it <00:18:55.825>behave?

321
00:18:57.425 --> 00:19:02.275
<00:18:57.425>And <00:18:57.541>this <00:18:57.658>kind <00:18:57.774>of <00:18:57.891>things. <00:18:58.008>Um, <00:18:58.125>next <00:18:58.241>to <00:18:58.358>this <00:18:58.475>one, <00:18:58.591>we, <00:18:58.708>we <00:18:58.825>put,

322
00:19:02.495 --> 00:19:05.155
<00:19:02.495>um, <00:19:02.774>the <00:19:03.054>user <00:19:03.334>experience <00:19:03.614>first, <00:19:03.895>um,

323
00:19:05.705 --> 00:19:08.575
<00:19:05.705>because <00:19:06.054>it <00:19:06.405>was <00:19:06.754>needed, <00:19:07.105>meaning

324
00:19:08.605 --> 00:19:12.375
<00:19:08.605>that <00:19:08.805>we <00:19:09.005>don't <00:19:09.205>start <00:19:09.405>from <00:19:09.605>the <00:19:09.805>development <00:19:10.005>perspective,

325
00:19:12.475 --> 00:19:14.415
<00:19:12.475>but <00:19:12.754>have <00:19:13.034>some <00:19:13.314>early <00:19:13.594>stages <00:19:13.875>before.

326
00:19:14.655 --> 00:19:18.015
<00:19:14.655>I <00:19:14.754>will, <00:19:14.855>I <00:19:14.955>will <00:19:15.055>go <00:19:15.155>in <00:19:15.254>that <00:19:15.355>in, <00:19:15.455>in <00:19:15.555>a <00:19:15.655>few, <00:19:15.754>in <00:19:15.855>a <00:19:15.955>few <00:19:16.055>minutes.

327
00:19:18.435 --> 00:19:21.135
<00:19:18.435>And <00:19:18.562>this <00:19:18.689>were <00:19:18.816>some <00:19:18.944>kind <00:19:19.071>of <00:19:19.198>triggers <00:19:19.325>where <00:19:19.453>we, <00:19:19.580>where <00:19:19.707>we, <00:19:19.835>uh,

328
00:19:21.385 --> 00:19:24.455
<00:19:21.385>where <00:19:21.560>we <00:19:21.735>thought, <00:19:21.910>okay, <00:19:22.085>with <00:19:22.260>a <00:19:22.435>traditional <00:19:22.610>way <00:19:22.785>of,

329
00:19:24.675 --> 00:19:29.015
<00:19:24.675>of <00:19:24.830>project <00:19:24.986>or <00:19:25.141>program, <00:19:25.297>um, <00:19:25.452>we <00:19:25.608>will <00:19:25.763>not <00:19:25.919>be <00:19:26.075>successful

330
00:19:29.015 --> 00:19:33.615
<00:19:29.015>because <00:19:29.170>then <00:19:29.326>we <00:19:29.481>build <00:19:29.637>something, <00:19:29.792>um, <00:19:29.948>nobody <00:19:30.103>likes, <00:19:30.259>um, <00:19:30.415>um,

331
00:19:33.715 --> 00:19:35.255
<00:19:33.715>no, <00:19:34.177>nobody <00:19:34.639>will <00:19:35.101>use,

332
00:19:35.635 --> 00:19:37.975
<00:19:35.635>and <00:19:35.775>this <00:19:35.915>is <00:19:36.055>at <00:19:36.195>the <00:19:36.335>end <00:19:36.475>of <00:19:36.615>the <00:19:36.754>day, <00:19:36.895>um, <00:19:37.035>waste.

333
00:19:38.475 --> 00:19:40.295
<00:19:38.475>And, <00:19:38.675>uh, <00:19:38.875>we <00:19:39.074>don't <00:19:39.274>want <00:19:39.475>to <00:19:39.675>have <00:19:39.875>that.

334
00:19:41.795 --> 00:19:45.535
<00:19:41.795>Yes, <00:19:41.950>and <00:19:42.106>especially <00:19:42.261>for <00:19:42.417>the, <00:19:42.572>uh, <00:19:42.728>for <00:19:42.883>the <00:19:43.039>EBP, <00:19:43.195>um,

335
00:19:46.195 --> 00:19:50.575
<00:19:46.195>having <00:19:46.350>access <00:19:46.506>to, <00:19:46.661>uh, <00:19:46.817>to <00:19:46.972>the <00:19:47.128>IT <00:19:47.283>systems <00:19:47.439>from <00:19:47.595>everywhere

336
00:19:51.275 --> 00:19:54.015
<00:19:51.275>is, <00:19:51.475>uh, <00:19:51.675>something <00:19:51.875>that <00:19:52.075>is <00:19:52.275>not <00:19:52.475>that <00:19:52.675>easy.

337
00:19:54.435 --> 00:19:57.895
<00:19:54.435>Um, <00:19:54.610>but, <00:19:54.784>uh, <00:19:54.960>we <00:19:55.135>just <00:19:55.310>also <00:19:55.485>working <00:19:55.659>on <00:19:55.835>that.

338
00:19:58.115 --> 00:20:02.095
<00:19:58.115>So <00:19:58.270>in, <00:19:58.426>in <00:19:58.581>times <00:19:58.737>of, <00:19:58.892>of <00:19:59.048>Corona <00:19:59.203>where <00:19:59.359>a <00:19:59.515>lot

339
00:20:02.095 --> 00:20:06.055
<00:20:02.095>of <00:20:02.235>people <00:20:02.375>are <00:20:02.515>working <00:20:02.655>in, <00:20:02.795>in <00:20:02.935>the <00:20:03.075>home <00:20:03.215>office, <00:20:03.355>um, <00:20:03.495>they,

340
00:20:06.085 --> 00:20:08.135
<00:20:06.085>they <00:20:06.318>need <00:20:06.551>to <00:20:06.785>have <00:20:07.018>access <00:20:07.251>to <00:20:07.485>information

341
00:20:08.355 --> 00:20:11.735
<00:20:08.355>and <00:20:08.530>they <00:20:08.705>need <00:20:08.880>to, <00:20:09.055>to <00:20:09.230>fulfill <00:20:09.405>their <00:20:09.580>daily <00:20:09.755>business.

342
00:20:14.205 --> 00:20:16.585
<00:20:14.205>So <00:20:14.379>next, <00:20:14.554>yes, <00:20:14.730>and <00:20:14.905>how <00:20:15.080>do <00:20:15.254>we <00:20:15.429>do <00:20:15.605>that?

343
00:20:17.165 --> 00:20:19.865
<00:20:17.165>Um, <00:20:17.445>as <00:20:17.725>you <00:20:18.004>can <00:20:18.284>see, <00:20:18.565>um,

344
00:20:23.195 --> 00:20:25.935
<00:20:23.195>the <00:20:23.475>picture, <00:20:23.754>um, <00:20:24.034>is <00:20:24.314>showing <00:20:24.595>it

345
00:20:26.495 --> 00:20:28.175
<00:20:26.495>re <00:20:26.695>really <00:20:26.895>good <00:20:27.094>from <00:20:27.294>my <00:20:27.495>point <00:20:27.695>of <00:20:27.895>view.

346
00:20:28.435 --> 00:20:31.935
<00:20:28.435>Um, <00:20:28.635>it's <00:20:28.835>from <00:20:29.034>the <00:20:29.235>lean <00:20:29.435>startup, <00:20:29.635>uh, <00:20:29.835>methodology.

347
00:20:32.915 --> 00:20:36.975
<00:20:32.915>But, <00:20:33.042>um, <00:20:33.169>w <00:20:33.296>without <00:20:33.424>knowing <00:20:33.551>that <00:20:33.678>we <00:20:33.805>are <00:20:33.933>working <00:20:34.060>in <00:20:34.187>this <00:20:34.315>kind

348
00:20:36.975 --> 00:20:41.895
<00:20:36.975>of <00:20:37.102>way, <00:20:37.229>um, <00:20:37.356>um, <00:20:37.484>when <00:20:37.611>we, <00:20:37.738>when <00:20:37.865>we <00:20:37.993>saw <00:20:38.120>it <00:20:38.247>first, <00:20:38.375>uh,

349
00:20:42.295 --> 00:20:43.335
<00:20:42.295>I <00:20:42.529>think <00:20:42.763>one <00:20:42.997>or <00:20:43.231>one

350
00:20:43.395 --> 00:20:46.735
<00:20:43.395>or <00:20:43.535>half <00:20:43.675>a <00:20:43.815>year <00:20:43.955>ago, <00:20:44.095>um, <00:20:44.235>it <00:20:44.375>explains <00:20:44.514>how <00:20:44.655>we <00:20:44.795>work

351
00:20:46.735 --> 00:20:49.045
<00:20:46.735>and <00:20:46.909>how <00:20:47.084>we <00:20:47.260>proceed <00:20:47.435>in <00:20:47.610>the <00:20:47.784>program <00:20:47.959>quite <00:20:48.135>well.

352
00:20:49.625 --> 00:20:53.645
<00:20:49.625>Um, <00:20:49.800>we <00:20:49.975>started <00:20:50.150>before <00:20:50.325>the <00:20:50.500>program, <00:20:50.675>I <00:20:50.850>think <00:20:51.025>two

353
00:20:53.645 --> 00:20:55.805
<00:20:53.645>or <00:20:53.878>three <00:20:54.111>years <00:20:54.345>before <00:20:54.578>the <00:20:54.811>program <00:20:55.045>happened.

354
00:20:56.105 --> 00:20:57.965
<00:20:56.105>Um, <00:20:56.385>we <00:20:56.665>started <00:20:56.945>with <00:20:57.225>design <00:20:57.505>think,

355
00:20:58.035 --> 00:21:03.025
<00:20:58.035>with <00:20:58.235>a <00:20:58.435>design <00:20:58.635>thinking <00:20:58.835>approach, <00:20:59.035>meaning, <00:20:59.235>um, <00:20:59.435>that

356
00:21:03.535 --> 00:21:08.265
<00:21:03.535>some <00:21:03.675>kind <00:21:03.815>of <00:21:03.955>problems <00:21:04.095>user <00:21:04.235>have, <00:21:04.375>making <00:21:04.515>things <00:21:04.655>hard <00:21:04.795>to <00:21:04.935>work,

357
00:21:08.525 --> 00:21:10.585
<00:21:08.525>and <00:21:08.805>they <00:21:09.085>didn't <00:21:09.365>work <00:21:09.645>quite <00:21:09.925>well.

358
00:21:11.285 --> 00:21:14.505
<00:21:11.285>Um, <00:21:11.565>we, <00:21:11.845>we, <00:21:12.125>we <00:21:12.405>learned <00:21:12.685>how

359
00:21:14.525 --> 00:21:16.385
<00:21:14.525>to <00:21:14.875>make <00:21:15.225>design <00:21:15.575>thinking <00:21:15.925>workshops.

360
00:21:17.085 --> 00:21:20.425
<00:21:17.085>Um, <00:21:17.318>we <00:21:17.551>increased <00:21:17.785>our <00:21:18.018>know-how <00:21:18.251>on <00:21:18.485>that

361
00:21:20.485 --> 00:21:23.185
<00:21:20.485>and <00:21:20.764>also <00:21:21.044>our <00:21:21.324>capabilities, <00:21:21.604>um, <00:21:21.885>to

362
00:21:24.355 --> 00:21:27.545
<00:21:24.355>bring <00:21:24.635>a <00:21:24.915>creativity <00:21:25.195>process <00:21:25.475>to <00:21:25.755>persons

363
00:21:27.545 --> 00:21:30.865
<00:21:27.545>that <00:21:27.661>are <00:21:27.778>normally <00:21:27.895>not <00:21:28.011>used <00:21:28.128>to <00:21:28.245>work <00:21:28.361>in, <00:21:28.478>in <00:21:28.595>this <00:21:28.711>kind <00:21:28.828>of <00:21:28.945>way.

364
00:21:31.485 --> 00:21:35.305
<00:21:31.485>Um, <00:21:31.625>because <00:21:31.764>we <00:21:31.905>have <00:21:32.044>different <00:21:32.185>kind <00:21:32.324>of, <00:21:32.465>of <00:21:32.604>user <00:21:32.745>groups <00:21:32.885>there,

365
00:21:35.805 --> 00:21:40.025
<00:21:35.805>um, <00:21:35.980>from <00:21:36.155>normally <00:21:36.330>working <00:21:36.505>at <00:21:36.680>the, <00:21:36.855>uh, <00:21:37.030>at <00:21:37.205>the,

366
00:21:40.285 --> 00:21:43.785
<00:21:40.285>at <00:21:40.485>the <00:21:40.685>business <00:21:40.885>desks, <00:21:41.085>um, <00:21:41.285>to <00:21:41.485>people <00:21:41.685>working

367
00:21:44.385 --> 00:21:47.625
<00:21:44.385>directly <00:21:44.540>on <00:21:44.696>the <00:21:44.851>wagons <00:21:45.007>out <00:21:45.162>there, <00:21:45.318>uh, <00:21:45.473>with, <00:21:45.629>for <00:21:45.785>example,

368
00:21:47.625 --> 00:21:48.625
<00:21:47.625>gloves <00:21:47.925>on <00:21:48.225>their <00:21:48.525>hands.

369
00:21:48.765 --> 00:21:52.385
<00:21:48.765>So, <00:21:48.998>um, <00:21:49.231>we <00:21:49.465>have <00:21:49.698>different, <00:21:49.931>we <00:21:50.165>need

370
00:21:52.385 --> 00:21:54.705
<00:21:52.385>to <00:21:52.618>solve <00:21:52.851>different <00:21:53.085>user <00:21:53.318>experience, <00:21:53.551>uh, <00:21:53.785>topics.

371
00:21:55.445 --> 00:21:59.145
<00:21:55.445>And, <00:21:55.620>um, <00:21:55.794>next <00:21:55.970>to <00:21:56.145>that, <00:21:56.320>that <00:21:56.495>people <00:21:56.669>in, <00:21:56.845>in,

372
00:21:59.325 --> 00:22:03.915
<00:21:59.325>at <00:21:59.480>the <00:21:59.636>Ray <00:21:59.791>Target <00:21:59.947>group <00:22:00.102>haven't <00:22:00.258>been <00:22:00.413>that, <00:22:00.569>uh, <00:22:00.725>um,

373
00:22:04.105 --> 00:22:08.595
<00:22:04.105>that <00:22:04.245>used <00:22:04.385>to, <00:22:04.525>um, <00:22:04.665>work <00:22:04.805>in <00:22:04.945>such <00:22:05.085>a <00:22:05.225>creativity <00:22:05.365>process, <00:22:05.505>going

374
00:22:08.615 --> 00:22:12.515
<00:22:08.615>to, <00:22:08.815>um, <00:22:09.015>a <00:22:09.215>double <00:22:09.415>diamond <00:22:09.615>process, <00:22:09.815>um, <00:22:10.015>starting

375
00:22:12.515 --> 00:22:16.795
<00:22:12.515>with <00:22:12.670>some <00:22:12.826>kind <00:22:12.981>of <00:22:13.137>prototypes, <00:22:13.292>um, <00:22:13.448>um, <00:22:13.603>testing <00:22:13.759>things <00:22:13.915>out,

376
00:22:17.315 --> 00:22:20.155
<00:22:17.315>throwing <00:22:17.515>things, <00:22:17.715>uh, <00:22:17.915>away <00:22:18.115>if <00:22:18.315>they <00:22:18.515>don't <00:22:18.715>work.

377
00:22:20.655 --> 00:22:23.235
<00:22:20.655>Um, <00:22:20.810>and <00:22:20.966>this <00:22:21.121>is <00:22:21.277>some <00:22:21.432>kind <00:22:21.588>of, <00:22:21.743>of <00:22:21.899>mindset <00:22:22.055>change.

378
00:22:23.495 --> 00:22:27.515
<00:22:23.495>We, <00:22:23.650>we <00:22:23.806>had <00:22:23.961>before <00:22:24.117>the, <00:22:24.272>before <00:22:24.428>the <00:22:24.583>program <00:22:24.739>started <00:22:24.895>already,

379
00:22:28.055 --> 00:22:29.915
<00:22:28.055>and <00:22:28.255>then, <00:22:28.455>uh, <00:22:28.655>during <00:22:28.855>the <00:22:29.055>program, <00:22:29.255>we <00:22:29.455>started

380
00:22:29.915 --> 00:22:31.635
<00:22:29.915>with <00:22:30.195>the <00:22:30.475>Agile <00:22:30.754>way <00:22:31.034>of <00:22:31.315>working.

381
00:22:32.455 --> 00:22:36.035
<00:22:32.455>Um, <00:22:32.582>so <00:22:32.709>the <00:22:32.836>last <00:22:32.964>two <00:22:33.091>years, <00:22:33.218>the <00:22:33.345>main <00:22:33.473>focus <00:22:33.600>was <00:22:33.727>on <00:22:33.855>the,

382
00:22:36.295 --> 00:22:40.515
<00:22:36.295>on <00:22:36.435>the <00:22:36.575>blue <00:22:36.715>area <00:22:36.855>where <00:22:36.995>we <00:22:37.135>just <00:22:37.275>put <00:22:37.415>all <00:22:37.555>the <00:22:37.695>experiments,

383
00:22:40.575 --> 00:22:43.115
<00:22:40.575>all <00:22:40.730>the <00:22:40.886>feedback <00:22:41.041>we <00:22:41.197>have <00:22:41.352>from <00:22:41.508>the <00:22:41.663>design <00:22:41.819>thinking <00:22:41.975>approach,

384
00:22:43.575 --> 00:22:45.955
<00:22:43.575>uh, <00:22:43.808>and <00:22:44.041>started <00:22:44.275>to <00:22:44.508>create <00:22:44.741>those <00:22:44.975>things.

385
00:22:46.255 --> 00:22:48.395
<00:22:46.255>Um, <00:22:46.605>inside <00:22:46.955>the <00:22:47.305>MIC <00:22:47.655>platform,

386
00:22:48.395 --> 00:22:50.755
<00:22:48.395>inside <00:22:48.675>the <00:22:48.955>cargo <00:22:49.235>40 <00:22:49.514>92 <00:22:49.795>governance.

387
00:22:51.655 --> 00:22:55.845
<00:22:51.655>Um, <00:22:51.888>in <00:22:52.121>the <00:22:52.355>last <00:22:52.588>month, <00:22:52.821>um, <00:22:53.055>we,

388
00:22:55.945 --> 00:22:58.965
<00:22:55.945>we <00:22:56.120>explored, <00:22:56.294>okay, <00:22:56.470>this <00:22:56.645>is <00:22:56.820>some <00:22:56.995>kind <00:22:57.169>of, <00:22:57.345>uh,

389
00:22:58.965 --> 00:23:01.805
<00:22:58.965>working <00:22:59.139>procedure <00:22:59.314>and, <00:22:59.490>uh, <00:22:59.665>it <00:22:59.840>will <00:23:00.014>work <00:23:00.189>for <00:23:00.365>the,

390
00:23:01.865 --> 00:23:05.445
<00:23:01.865>for <00:23:02.040>the <00:23:02.215>next, <00:23:02.390>uh, <00:23:02.565>next, <00:23:02.740>next <00:23:02.915>years, <00:23:03.090>next <00:23:03.265>month.

391
00:23:06.185 --> 00:23:09.125
<00:23:06.185>But <00:23:06.325>the <00:23:06.465>linear <00:23:06.605>X <00:23:06.745>stuff <00:23:06.885>is <00:23:07.024>something <00:23:07.165>really <00:23:07.304>new <00:23:07.445>for <00:23:07.585>us,

392
00:23:09.265 --> 00:23:10.965
<00:23:09.265>but <00:23:09.440>we <00:23:09.615>give <00:23:09.790>them <00:23:09.965>a, <00:23:10.140>give <00:23:10.315>it <00:23:10.490>a <00:23:10.665>try

393
00:23:11.305 --> 00:23:13.645
<00:23:11.305>and <00:23:11.480>to <00:23:11.655>see <00:23:11.830>how <00:23:12.005>all <00:23:12.180>those <00:23:12.355>things <00:23:12.530>work <00:23:12.705>together.

394
00:23:14.265 --> 00:23:16.365
<00:23:14.265>Um, <00:23:14.615>we, <00:23:14.965>we <00:23:15.315>will, <00:23:15.665>uh,

395
00:23:16.465 --> 00:23:20.365
<00:23:16.465>or <00:23:16.620>we, <00:23:16.776>we <00:23:16.931>started <00:23:17.087>again <00:23:17.242>with <00:23:17.398>design <00:23:17.553>thinking <00:23:17.709>approaches, <00:23:17.865>um,

396
00:23:20.695 --> 00:23:24.125
<00:23:20.695>where <00:23:20.975>people, <00:23:21.254>where <00:23:21.534>users, <00:23:21.814>where <00:23:22.095>customers

397
00:23:25.775 --> 00:23:29.195
<00:23:25.775>can, <00:23:25.975>uh, <00:23:26.175>put <00:23:26.375>their, <00:23:26.575>their <00:23:26.775>daily <00:23:26.975>problems <00:23:27.175>in.

398
00:23:29.375 --> 00:23:33.275
<00:23:29.375>And, <00:23:29.515>uh, <00:23:29.655>and <00:23:29.795>then <00:23:29.935>we <00:23:30.075>will <00:23:30.215>go, <00:23:30.355>uh, <00:23:30.495>through <00:23:30.635>some <00:23:30.775>kind

399
00:23:33.275 --> 00:23:36.875
<00:23:33.275>of <00:23:33.450>creativity <00:23:33.625>process, <00:23:33.800>um, <00:23:33.975>doing <00:23:34.150>some <00:23:34.325>kind <00:23:34.500>of <00:23:34.675>experiments,

400
00:23:37.455 --> 00:23:40.395
<00:23:37.455>um, <00:23:37.610>give <00:23:37.766>it <00:23:37.921>a <00:23:38.077>try <00:23:38.232>with <00:23:38.388>a, <00:23:38.543>with <00:23:38.699>a <00:23:38.855>prototype,

401
00:23:40.495 --> 00:23:43.195
<00:23:40.495>and <00:23:40.635>then, <00:23:40.774>uh, <00:23:40.915>we <00:23:41.054>will <00:23:41.195>put <00:23:41.334>it <00:23:41.475>inside <00:23:41.614>the <00:23:41.754>MIC <00:23:41.895>platform.

402
00:23:43.935 --> 00:23:46.485
<00:23:43.935>So <00:23:44.110>we <00:23:44.284>split <00:23:44.460>the <00:23:44.635>things, <00:23:44.810>um, <00:23:44.985>inside <00:23:45.159>the <00:23:45.335>program

403
00:23:46.555 --> 00:23:49.405
<00:23:46.555>with <00:23:46.788>doing <00:23:47.021>the <00:23:47.255>right <00:23:47.488>things, <00:23:47.721>meaning, <00:23:47.955>um,

404
00:23:49.405 --> 00:23:52.605
<00:23:49.405>before <00:23:49.580>we <00:23:49.754>start <00:23:49.930>developing, <00:23:50.105>um, <00:23:50.280>we <00:23:50.455>will <00:23:50.629>get, <00:23:50.805>um,

405
00:23:54.485 --> 00:23:59.015
<00:23:54.485>more <00:23:54.659>or <00:23:54.834>less, <00:23:55.010>um, <00:23:55.185>a <00:23:55.360>good <00:23:55.534>idea, <00:23:55.709>um, <00:23:55.885>on

406
00:23:59.165 --> 00:24:00.415
<00:23:59.165>what <00:23:59.446>the <00:23:59.727>users <00:24:00.008>really <00:24:00.290>need

407
00:24:00.415 --> 00:24:02.735
<00:24:00.415>and <00:24:00.590>what <00:24:00.764>so, <00:24:00.940>uh, <00:24:01.115>is, <00:24:01.290>is <00:24:01.465>solving <00:24:01.639>the <00:24:01.815>problem.

408
00:24:03.835 --> 00:24:06.855
<00:24:03.835>Um, <00:24:03.951>and <00:24:04.068>then <00:24:04.185>we <00:24:04.301>are <00:24:04.418>doing <00:24:04.535>the <00:24:04.651>things <00:24:04.768>right <00:24:04.885>on <00:24:05.001>the <00:24:05.118>left, <00:24:05.235>uh,

409
00:24:06.855 --> 00:24:09.055
<00:24:06.855>the <00:24:07.205>right <00:24:07.555>side, <00:24:07.905>um, <00:24:08.255>meaning

410
00:24:09.055 --> 00:24:11.655
<00:24:09.055>that <00:24:09.255>we <00:24:09.455>we're <00:24:09.655>working <00:24:09.855>on <00:24:10.055>the <00:24:10.255>mastery <00:24:10.455>on,

411
00:24:11.755 --> 00:24:15.975
<00:24:11.755>on <00:24:11.988>agile <00:24:12.221>development, <00:24:12.455>um, <00:24:12.688>um, <00:24:12.921>starting <00:24:13.155>from,

412
00:24:16.245 --> 00:24:19.375
<00:24:16.245>from <00:24:16.524>continuous <00:24:16.804>integration, <00:24:17.084>continuous <00:24:17.364>deployment, <00:24:17.645>um,

413
00:24:21.035 --> 00:24:24.495
<00:24:21.035>to, <00:24:21.235>um, <00:24:21.435>deployment, <00:24:21.635>uh, <00:24:21.835>on, <00:24:22.035>on, <00:24:22.235>on <00:24:22.435>demand.

414
00:24:24.555 --> 00:24:27.015
<00:24:24.555>On <00:24:25.255>demand, <00:24:25.955>yes.

415
00:24:27.075 --> 00:24:29.935
<00:24:27.075>And <00:24:27.202>this <00:24:27.329>is <00:24:27.456>more <00:24:27.584>or <00:24:27.711>less <00:24:27.838>where <00:24:27.965>we <00:24:28.093>are <00:24:28.220>working <00:24:28.347>right <00:24:28.475>now.

416
00:24:29.995 --> 00:24:32.455
<00:24:29.995>As <00:24:30.150>you <00:24:30.306>see, <00:24:30.461>it's <00:24:30.617>not <00:24:30.772>a <00:24:30.928>normal <00:24:31.083>behavior <00:24:31.239>when <00:24:31.395>you,

417
00:24:32.725 --> 00:24:34.655
<00:24:32.725>when <00:24:32.958>you <00:24:33.191>think <00:24:33.425>about <00:24:33.658>the <00:24:33.891>traditional, <00:24:34.125>um,

418
00:24:34.655 --> 00:24:36.615
<00:24:34.655>company <00:24:35.004>like <00:24:35.355>the <00:24:35.705>Austrian <00:24:36.055>railways,

419
00:24:37.515 --> 00:24:40.455
<00:24:37.515>but, <00:24:37.655>um, <00:24:37.795>at <00:24:37.935>the <00:24:38.075>end <00:24:38.215>of <00:24:38.355>the <00:24:38.495>day, <00:24:38.635>it's <00:24:38.775>some <00:24:38.915>kind

420
00:24:40.455 --> 00:24:44.295
<00:24:40.455>of <00:24:40.571>success <00:24:40.688>factor <00:24:40.804>for <00:24:40.921>us <00:24:41.038>right <00:24:41.155>now, <00:24:41.271>um, <00:24:41.388>to <00:24:41.504>work <00:24:41.621>in <00:24:41.738>this <00:24:41.855>kind

421
00:24:44.295 --> 00:24:46.895
<00:24:44.295>of <00:24:44.450>stuff, <00:24:44.606>even <00:24:44.761>if <00:24:44.917>we <00:24:45.072>don't, <00:24:45.228>um, <00:24:45.383>call <00:24:45.539>it <00:24:45.695>the,

422
00:24:47.235 --> 00:24:48.615
<00:24:47.235>the <00:24:47.649>Lean <00:24:48.062>Startup <00:24:48.477>methodology.

423
00:24:49.075 --> 00:24:53.535
<00:24:49.075>Um, <00:24:49.191>it <00:24:49.308>explains <00:24:49.425>really <00:24:49.541>good, <00:24:49.658>um, <00:24:49.775>on, <00:24:49.891>on <00:24:50.008>how <00:24:50.125>we, <00:24:50.241>how <00:24:50.358>we <00:24:50.475>work

424
00:24:53.715 --> 00:24:55.815
<00:24:53.715>and <00:24:53.842>how <00:24:53.969>we <00:24:54.096>try <00:24:54.224>to <00:24:54.351>work <00:24:54.478>on <00:24:54.605>a, <00:24:54.733>on <00:24:54.860>a <00:24:54.987>daily <00:24:55.115>base.

425
00:24:58.405 --> 00:25:00.185
<00:24:58.405>So <00:24:58.638>some <00:24:58.871>tools <00:24:59.105>we <00:24:59.338>use <00:24:59.571>for <00:24:59.805>that.

426
00:25:00.525 --> 00:25:03.245
<00:25:00.525>Um, <00:25:00.875>what <00:25:01.225>really <00:25:01.575>worked <00:25:01.925>out,

427
00:25:03.245 --> 00:25:05.285
<00:25:03.245>because <00:25:03.445>normally, <00:25:03.645>um, <00:25:03.844>when <00:25:04.044>you <00:25:04.245>say, <00:25:04.445>okay, <00:25:04.645>you,

428
00:25:05.345 --> 00:25:07.245
<00:25:05.345>you <00:25:05.578>did <00:25:05.811>some <00:25:06.045>kind <00:25:06.278>of <00:25:06.511>digital <00:25:06.745>transformation,

429
00:25:07.245 --> 00:25:08.605
<00:25:07.245>you <00:25:07.448>have <00:25:07.653>a <00:25:07.857>plan, <00:25:08.061>you, <00:25:08.264>you, <00:25:08.469>you,

430
00:25:08.985 --> 00:25:10.645
<00:25:08.985>you <00:25:09.185>do <00:25:09.385>the <00:25:09.584>stuff <00:25:09.784>and <00:25:09.985>then <00:25:10.185>you're <00:25:10.385>finished.

431
00:25:11.225 --> 00:25:13.285
<00:25:11.225>Um, <00:25:11.399>we <00:25:11.574>work <00:25:11.750>a <00:25:11.925>little <00:25:12.100>bit <00:25:12.274>in <00:25:12.449>a <00:25:12.625>different,

432
00:25:13.425 --> 00:25:14.525
<00:25:13.425>uh, <00:25:13.672>in <00:25:13.920>a <00:25:14.167>different <00:25:14.415>mode.

433
00:25:14.985 --> 00:25:19.885
<00:25:14.985>Um, <00:25:15.159>we <00:25:15.334>try <00:25:15.510>a <00:25:15.685>lot <00:25:15.860>of <00:25:16.034>things <00:25:16.209>out, <00:25:16.385>um,

434
00:25:20.435 --> 00:25:21.925
<00:25:20.435>give <00:25:20.770>it <00:25:21.105>a <00:25:21.440>chance, <00:25:21.775>um,

435
00:25:22.705 --> 00:25:27.005
<00:25:22.705>and <00:25:22.832>if <00:25:22.959>it <00:25:23.086>works, <00:25:23.214>uh, <00:25:23.341>we <00:25:23.468>will, <00:25:23.595>we <00:25:23.723>will <00:25:23.850>keep <00:25:23.977>on <00:25:24.105>it.

436
00:25:27.185 --> 00:25:31.205
<00:25:27.185>Uh, <00:25:27.312>and <00:25:27.439>if <00:25:27.566>it <00:25:27.694>doesn't <00:25:27.821>work, <00:25:27.948>uh, <00:25:28.075>it's, <00:25:28.203>it's <00:25:28.330>no <00:25:28.457>problem <00:25:28.585>to,

437
00:25:31.425 --> 00:25:34.085
<00:25:31.425>to <00:25:31.565>put <00:25:31.705>it <00:25:31.845>away, <00:25:31.985>um, <00:25:32.125>and <00:25:32.264>try <00:25:32.405>out <00:25:32.544>the <00:25:32.685>next <00:25:32.825>thing.

438
00:25:34.665 --> 00:25:36.965
<00:25:34.665>So <00:25:34.865>what <00:25:35.065>really <00:25:35.264>worked <00:25:35.465>for <00:25:35.665>us <00:25:35.865>was <00:25:36.065>the,

439
00:25:37.185 --> 00:25:38.405
<00:25:37.185>or <00:25:37.404>is <00:25:37.624>still <00:25:37.843>working <00:25:38.063>for <00:25:38.283>us,

440
00:25:38.425 --> 00:25:42.765
<00:25:38.425>is <00:25:38.580>the <00:25:38.736>customer <00:25:38.891>journey <00:25:39.047>approach, <00:25:39.202>um, <00:25:39.358>where <00:25:39.513>we <00:25:39.669>put, <00:25:39.825>um,

441
00:25:42.785 --> 00:25:43.805
<00:25:42.785>the <00:25:43.244>personas <00:25:43.703>there.

442
00:25:43.945 --> 00:25:45.685
<00:25:43.945>We <00:25:44.178>do <00:25:44.411>some <00:25:44.645>kind <00:25:44.878>of <00:25:45.111>screenshots <00:25:45.345>there.

443
00:25:46.065 --> 00:25:48.525
<00:25:46.065>Um, <00:25:46.240>look <00:25:46.415>around <00:25:46.590>how <00:25:46.765>people <00:25:46.940>are <00:25:47.115>working <00:25:47.290>right <00:25:47.465>now,

444
00:25:48.625 --> 00:25:53.545
<00:25:48.625>and <00:25:48.800>also, <00:25:48.975>um, <00:25:49.150>how <00:25:49.325>the <00:25:49.500>overall <00:25:49.675>target, <00:25:49.850>um, <00:25:50.025>process,

445
00:25:53.725 --> 00:25:56.585
<00:25:53.725>the <00:25:53.865>target <00:25:54.004>journey <00:25:54.145>of <00:25:54.284>a, <00:25:54.425>uh, <00:25:54.564>of <00:25:54.705>a <00:25:54.844>user <00:25:54.985>will <00:25:55.125>be.

446
00:25:57.135 --> 00:26:00.945
<00:25:57.135>This <00:25:57.262>is <00:25:57.389>really, <00:25:57.516>uh, <00:25:57.644>uh, <00:25:57.771>one <00:25:57.898>of <00:25:58.025>our <00:25:58.153>most <00:25:58.280>valuable, <00:25:58.407>um, <00:25:58.535>tools.

447
00:26:01.045 --> 00:26:03.305
<00:26:01.045>We, <00:26:01.511>we <00:26:01.978>have, <00:26:02.445>um,

448
00:26:05.045 --> 00:26:06.665
<00:26:05.045>the <00:26:05.395>user <00:26:05.745>journeys <00:26:06.095>are <00:26:06.445>more

449
00:26:06.665 --> 00:26:08.585
<00:26:06.665>or <00:26:06.865>less <00:26:07.065>done <00:26:07.264>inside <00:26:07.465>the, <00:26:07.665>inside <00:26:07.865>the <00:26:08.065>program.

450
00:26:09.165 --> 00:26:12.185
<00:26:09.165>And, <00:26:09.320>um, <00:26:09.476>because <00:26:09.631>we <00:26:09.787>have <00:26:09.942>limited <00:26:10.098>resources <00:26:10.253>in <00:26:10.409>the <00:26:10.565>program,

451
00:26:12.765 --> 00:26:15.985
<00:26:12.765>um, <00:26:12.965>not <00:26:13.165>of, <00:26:13.365>not <00:26:13.565>everybody <00:26:13.765>of <00:26:13.965>our, <00:26:14.165>uh,

452
00:26:16.045 --> 00:26:18.465
<00:26:16.045>10,000 <00:26:16.245>people <00:26:16.445>can, <00:26:16.645>can <00:26:16.845>be <00:26:17.045>part <00:26:17.245>of <00:26:17.445>that.

453
00:26:19.005 --> 00:26:22.225
<00:26:19.005>And <00:26:19.160>therefore, <00:26:19.316>we <00:26:19.471>created <00:26:19.627>some <00:26:19.782>kind <00:26:19.938>of <00:26:20.093>of <00:26:20.249>life <00:26:20.405>demos

454
00:26:22.475 --> 00:26:27.305
<00:26:22.475>where <00:26:22.591>we <00:26:22.708>put, <00:26:22.824>um, <00:26:22.941>videos, <00:26:23.058>um, <00:26:23.175>on <00:26:23.291>a, <00:26:23.408>on <00:26:23.524>a, <00:26:23.641>uh, <00:26:23.758>regular <00:26:23.875>base,

455
00:26:27.645 --> 00:26:31.305
<00:26:27.645>um, <00:26:27.820>every <00:26:27.995>time <00:26:28.170>we <00:26:28.345>have, <00:26:28.520>uh, <00:26:28.695>finished <00:26:28.870>a <00:26:29.045>feature,

456
00:26:31.745 --> 00:26:34.065
<00:26:31.745>finished <00:26:31.945>some <00:26:32.145>kind <00:26:32.344>of, <00:26:32.544>of, <00:26:32.745>of <00:26:32.945>user <00:26:33.145>journey

457
00:26:35.415 --> 00:26:39.115
<00:26:35.415>and <00:26:35.555>put <00:26:35.695>it <00:26:35.835>on <00:26:35.975>site, <00:26:36.115>uh, <00:26:36.254>videos <00:26:36.395>where <00:26:36.534>user <00:26:36.675>get <00:26:36.815>navigated

458
00:26:39.115 --> 00:26:42.075
<00:26:39.115>through <00:26:39.290>the <00:26:39.465>process <00:26:39.640>and <00:26:39.815>how <00:26:39.990>it, <00:26:40.165>how <00:26:40.340>it <00:26:40.515>works

459
00:26:42.695 --> 00:26:45.205
<00:26:42.695>and, <00:26:42.895>uh, <00:26:43.095>how <00:26:43.294>the, <00:26:43.495>how <00:26:43.695>the <00:26:43.895>system <00:26:44.095>works,

460
00:26:45.705 --> 00:26:48.845
<00:26:45.705>and <00:26:45.879>see <00:26:46.054>how <00:26:46.230>things, <00:26:46.405>uh, <00:26:46.580>we, <00:26:46.754>we <00:26:46.929>put <00:26:47.105>together.

461
00:26:49.585 --> 00:26:52.605
<00:26:49.585>Um, <00:26:49.818>and <00:26:50.051>we <00:26:50.285>really <00:26:50.518>got, <00:26:50.751>um, <00:26:50.985>uh,

462
00:26:52.965 --> 00:26:55.125
<00:26:52.965>excellent <00:26:53.245>feedback <00:26:53.524>about <00:26:53.804>this, <00:26:54.084>uh, <00:26:54.365>approach.

463
00:26:55.625 --> 00:26:59.805
<00:26:55.625>Uh, <00:26:55.741>and <00:26:55.858>this <00:26:55.975>is <00:26:56.091>something, <00:26:56.208>um, <00:26:56.325>that, <00:26:56.441>uh, <00:26:56.558>helps <00:26:56.675>us <00:26:56.791>a <00:26:56.908>lot <00:26:57.025>to,

464
00:27:00.265 --> 00:27:03.445
<00:27:00.265>um, <00:27:00.465>manage <00:27:00.665>people <00:27:00.865>outside <00:27:01.065>the <00:27:01.265>program, <00:27:01.465>um, <00:27:01.665>so

465
00:27:03.445 --> 00:27:05.885
<00:27:03.445>that <00:27:03.725>everybody, <00:27:04.004>um, <00:27:04.284>is <00:27:04.564>involved <00:27:04.845>and,

466
00:27:05.945 --> 00:27:09.365
<00:27:05.945>and <00:27:06.120>gets, <00:27:06.294>um, <00:27:06.470>information <00:27:06.645>on <00:27:06.820>a <00:27:06.995>regular <00:27:07.169>base, <00:27:07.345>um,

467
00:27:09.465 --> 00:27:10.565
<00:27:09.465>the <00:27:09.712>Agile <00:27:09.960>way <00:27:10.207>of <00:27:10.455>working.

468
00:27:11.625 --> 00:27:14.805
<00:27:11.625>As <00:27:11.765>you <00:27:11.905>can <00:27:12.045>see, <00:27:12.185>there <00:27:12.325>are <00:27:12.465>some, <00:27:12.605>uh, <00:27:12.745>some <00:27:12.885>screenshots <00:27:13.025>there.

469
00:27:15.345 --> 00:27:18.845
<00:27:15.345>Um, <00:27:15.472>this <00:27:15.599>is <00:27:15.726>something, <00:27:15.854>uh, <00:27:15.981>we <00:27:16.108>are <00:27:16.235>really <00:27:16.363>proud <00:27:16.490>of <00:27:16.617>that, <00:27:16.745>uh,

470
00:27:19.305 --> 00:27:22.045
<00:27:19.305>inside, <00:27:19.505>uh, <00:27:19.705>a <00:27:19.905>company <00:27:20.105>like <00:27:20.305>the <00:27:20.505>rail <00:27:20.705>cargo.

471
00:27:22.545 --> 00:27:27.045
<00:27:22.545>Um, <00:27:22.685>we <00:27:22.825>are <00:27:22.965>able <00:27:23.105>to <00:27:23.245>work <00:27:23.385>in <00:27:23.525>an <00:27:23.665>agile <00:27:23.805>way, <00:27:23.945>uh,

472
00:27:27.155 --> 00:27:30.965
<00:27:27.155>meaning <00:27:27.355>putting <00:27:27.555>a <00:27:27.754>lot <00:27:27.955>of <00:27:28.155>post-its, <00:27:28.355>um, <00:27:28.555>scribbling

473
00:27:31.625 --> 00:27:36.485
<00:27:31.625>around <00:27:31.780>on, <00:27:31.936>on, <00:27:32.091>uh, <00:27:32.247>on <00:27:32.402>the, <00:27:32.558>on <00:27:32.713>the <00:27:32.869>tables <00:27:33.025>and,

474
00:27:36.545 --> 00:27:38.845
<00:27:36.545>and <00:27:36.778>putting <00:27:37.011>things <00:27:37.245>on <00:27:37.478>on <00:27:37.711>the <00:27:37.945>walls.

475
00:27:39.385 --> 00:27:44.285
<00:27:39.385>Um, <00:27:39.501>this <00:27:39.618>is <00:27:39.735>something <00:27:39.851>that <00:27:39.968>is, <00:27:40.085>um, <00:27:40.201>not, <00:27:40.318>not <00:27:40.435>used <00:27:40.551>to, <00:27:40.668>um, <00:27:40.785>how

476
00:27:44.285 --> 00:27:47.205
<00:27:44.285>to <00:27:44.425>say, <00:27:44.565>it's <00:27:44.705>not <00:27:44.845>used <00:27:44.985>to <00:27:45.125>work, <00:27:45.265>um, <00:27:45.405>in <00:27:45.545>this <00:27:45.685>kind

477
00:27:47.205 --> 00:27:48.645
<00:27:47.205>of <00:27:47.420>way <00:27:47.637>in <00:27:47.853>the <00:27:48.069>rail <00:27:48.284>cargo <00:27:48.501>group,

478
00:27:49.105 --> 00:27:52.685
<00:27:49.105>but, <00:27:49.260>um, <00:27:49.416>it <00:27:49.571>brings <00:27:49.727>us <00:27:49.882>really, <00:27:50.038>really, <00:27:50.193>really <00:27:50.349>fast <00:27:50.505>forward.

479
00:27:53.425 --> 00:27:58.125
<00:27:53.425>Um, <00:27:53.580>even <00:27:53.736>if <00:27:53.891>it's <00:27:54.047>not, <00:27:54.202>how <00:27:54.358>to <00:27:54.513>say <00:27:54.669>people <00:27:54.825>and,

480
00:27:58.145 --> 00:27:59.885
<00:27:58.145>and <00:27:58.425>users, <00:27:58.705>when <00:27:58.985>they <00:27:59.264>work, <00:27:59.545>um,

481
00:27:59.905 --> 00:28:04.325
<00:27:59.905>the <00:28:00.032>first <00:28:00.159>time <00:28:00.286>in <00:28:00.414>such <00:28:00.541>an <00:28:00.668>environment, <00:28:00.795>um, <00:28:00.923>they <00:28:01.050>are, <00:28:01.177>um, <00:28:01.305>how

482
00:28:04.325 --> 00:28:07.565
<00:28:04.325>to <00:28:04.465>say, <00:28:04.605>they're, <00:28:04.745>they're <00:28:04.885>more <00:28:05.025>or <00:28:05.165>less <00:28:05.305>blocking <00:28:05.445>a <00:28:05.585>little <00:28:05.725>bit

483
00:28:07.675 --> 00:28:10.605
<00:28:07.675>because, <00:28:07.850>um, <00:28:08.024>they <00:28:08.200>have <00:28:08.375>fears <00:28:08.550>and <00:28:08.725>how <00:28:08.899>it <00:28:09.075>works,

484
00:28:10.745 --> 00:28:13.645
<00:28:10.745>and <00:28:10.919>there <00:28:11.094>are <00:28:11.270>those <00:28:11.445>crazy <00:28:11.620>guys, <00:28:11.794>uh, <00:28:11.969>running <00:28:12.145>around

485
00:28:13.645 --> 00:28:17.645
<00:28:13.645>with <00:28:13.845>those <00:28:14.045>nice <00:28:14.245>t-shirts, <00:28:14.445>um, <00:28:14.645>uh, <00:28:14.845>having, <00:28:15.045>um,

486
00:28:18.015 --> 00:28:19.925
<00:28:18.015>those <00:28:18.295>post-its, <00:28:18.575>uh, <00:28:18.855>on <00:28:19.135>the <00:28:19.415>wall

487
00:28:19.945 --> 00:28:22.805
<00:28:19.945>and <00:28:20.178>looks <00:28:20.411>more <00:28:20.645>like, <00:28:20.878>like <00:28:21.111>chaos <00:28:21.345>than,

488
00:28:22.905 --> 00:28:24.205
<00:28:22.905>uh, <00:28:23.295>a <00:28:23.685>structured <00:28:24.074>approach.

489
00:28:24.865 --> 00:28:28.445
<00:28:24.865>Um, <00:28:24.992>so <00:28:25.119>this <00:28:25.246>is <00:28:25.374>some <00:28:25.501>kind <00:28:25.628>of, <00:28:25.755>of <00:28:25.883>things <00:28:26.010>we, <00:28:26.137>we <00:28:26.265>address,

490
00:28:28.665 --> 00:28:30.845
<00:28:28.665>so <00:28:28.865>everyone <00:28:29.065>who <00:28:29.264>starts <00:28:29.465>in <00:28:29.665>the, <00:28:29.865>in <00:28:30.065>the,

491
00:28:30.845 --> 00:28:32.685
<00:28:30.845>in <00:28:31.045>the <00:28:31.245>program <00:28:31.445>gets <00:28:31.645>some <00:28:31.845>kind <00:28:32.045>of <00:28:32.245>onboarding.

492
00:28:33.585 --> 00:28:37.165
<00:28:33.585>We <00:28:33.740>also <00:28:33.896>created <00:28:34.051>videos <00:28:34.207>for <00:28:34.362>that, <00:28:34.518>so <00:28:34.673>that, <00:28:34.829>uh, <00:28:34.985>um,

493
00:28:38.485 --> 00:28:41.185
<00:28:38.485>the <00:28:38.659>way, <00:28:38.834>um, <00:28:39.010>from <00:28:39.185>a <00:28:39.360>traditional <00:28:39.534>kind <00:28:39.709>of <00:28:39.885>working

494
00:28:41.445 --> 00:28:45.065
<00:28:41.445>to <00:28:41.585>this <00:28:41.725>agile <00:28:41.865>way <00:28:42.004>of <00:28:42.145>working <00:28:42.284>is <00:28:42.425>not <00:28:42.564>that, <00:28:42.705>that <00:28:42.845>big

495
00:28:45.085 --> 00:28:46.545
<00:28:45.085>and <00:28:45.523>not <00:28:45.961>that <00:28:46.399>complicated.

496
00:28:47.245 --> 00:28:51.425
<00:28:47.245>And, <00:28:47.372>uh, <00:28:47.499>when <00:28:47.626>the, <00:28:47.754>the <00:28:47.881>users, <00:28:48.008>um, <00:28:48.135>are <00:28:48.263>part <00:28:48.390>of, <00:28:48.517>of <00:28:48.645>the,

497
00:28:51.645 --> 00:28:55.065
<00:28:51.645>the <00:28:51.772>product <00:28:51.899>teams <00:28:52.026>are, <00:28:52.154>are <00:28:52.281>part <00:28:52.408>of <00:28:52.535>the, <00:28:52.663>the <00:28:52.790>way <00:28:52.917>of <00:28:53.045>working,

498
00:28:55.685 --> 00:29:00.025
<00:28:55.685>um, <00:28:55.860>we <00:28:56.034>only <00:28:56.210>got <00:28:56.385>really <00:28:56.560>good <00:28:56.735>feedback, <00:28:56.909>um, <00:28:57.085>um,

499
00:29:00.055 --> 00:29:04.705
<00:29:00.055>showing <00:29:00.288>up, <00:29:00.521>uh, <00:29:00.755>great <00:29:00.988>stuff <00:29:01.221>in, <00:29:01.455>in,

500
00:29:04.845 --> 00:29:06.625
<00:29:04.845>in <00:29:05.311>small, <00:29:05.778>uh, <00:29:06.245>timeframes.

501
00:29:07.165 --> 00:29:11.625
<00:29:07.165>Um, <00:29:07.320>and <00:29:07.476>yes, <00:29:07.631>um, <00:29:07.787>this, <00:29:07.942>this <00:29:08.098>works, <00:29:08.253>um, <00:29:08.409>quite <00:29:08.565>well.

502
00:29:11.805 --> 00:29:16.225
<00:29:11.805>Yes, <00:29:11.932>and <00:29:12.059>as <00:29:12.186>I've <00:29:12.314>written <00:29:12.441>here, <00:29:12.568>um, <00:29:12.695>the <00:29:12.823>overall <00:29:12.950>idea <00:29:13.077>is, <00:29:13.205>um,

503
00:29:16.485 --> 00:29:19.865
<00:29:16.485>to, <00:29:16.612>to <00:29:16.739>tell <00:29:16.866>people, <00:29:16.994>just <00:29:17.121>give <00:29:17.248>it <00:29:17.375>a <00:29:17.503>try, <00:29:17.630>it <00:29:17.757>won't <00:29:17.885>hurt.

504
00:29:20.445 --> 00:29:22.905
<00:29:20.445>Um, <00:29:20.600>and <00:29:20.756>if <00:29:20.911>it <00:29:21.067>doesn't <00:29:21.222>work <00:29:21.378>for <00:29:21.533>you, <00:29:21.689>then, <00:29:21.845>um,

505
00:29:23.485 --> 00:29:27.225
<00:29:23.485>the <00:29:23.612>only <00:29:23.739>thing <00:29:23.866>we <00:29:23.994>have <00:29:24.121>done <00:29:24.248>together <00:29:24.375>was <00:29:24.503>to, <00:29:24.630>to <00:29:24.757>learn, <00:29:24.885>uh,

506
00:29:27.325 --> 00:29:30.425
<00:29:27.325>and, <00:29:27.500>um, <00:29:27.675>this, <00:29:27.850>this <00:29:28.025>works <00:29:28.200>quite <00:29:28.375>well <00:29:28.550>for <00:29:28.725>us.

507
00:29:32.405 --> 00:29:33.985
<00:29:32.405>So <00:29:33.105>Cargo <00:29:33.805>1492.

508
00:29:34.965 --> 00:29:39.015
<00:29:34.965>Now <00:29:35.120>let's <00:29:35.276>go <00:29:35.431>a <00:29:35.587>little <00:29:35.742>bit <00:29:35.898>inside <00:29:36.053>how <00:29:36.209>we, <00:29:36.365>um,

509
00:29:39.315 --> 00:29:42.205
<00:29:39.315>how <00:29:39.490>we <00:29:39.665>are <00:29:39.840>sized, <00:29:40.015>how <00:29:40.190>we <00:29:40.365>are <00:29:40.540>structured, <00:29:40.715>um,

510
00:29:42.665 --> 00:29:44.805
<00:29:42.665>and <00:29:42.898>what <00:29:43.131>are <00:29:43.365>the <00:29:43.598>ideas <00:29:43.831>behind <00:29:44.065>that.

511
00:29:45.025 --> 00:29:49.205
<00:29:45.025>Um, <00:29:45.152>the <00:29:45.279>good <00:29:45.406>news <00:29:45.534>is, <00:29:45.661>um, <00:29:45.788>we <00:29:45.915>haven't <00:29:46.043>created <00:29:46.170>this, <00:29:46.297>this <00:29:46.425>kind

512
00:29:49.205 --> 00:29:52.325
<00:29:49.205>of <00:29:49.360>structure <00:29:49.516>upfront, <00:29:49.671>um, <00:29:49.827>and <00:29:49.982>it <00:29:50.138>is <00:29:50.293>still <00:29:50.449>the <00:29:50.605>same

513
00:29:52.325 --> 00:29:57.205
<00:29:52.325>after <00:29:52.441>two <00:29:52.558>years, <00:29:52.675>but <00:29:52.791>we, <00:29:52.908>um, <00:29:53.025>tried <00:29:53.141>a <00:29:53.258>lot <00:29:53.375>of <00:29:53.491>things <00:29:53.608>out, <00:29:53.725>um,

514
00:29:57.675 --> 00:29:59.645
<00:29:57.675>learned <00:29:57.955>a <00:29:58.235>lot <00:29:58.514>of <00:29:58.794>things, <00:29:59.075>um,

515
00:29:59.865 --> 00:30:04.845
<00:29:59.865>and <00:30:00.040>we <00:30:00.215>continually, <00:30:00.390>um, <00:30:00.565>changing <00:30:00.740>stuff <00:30:00.915>in <00:30:01.090>the <00:30:01.265>program.

516
00:30:05.305 --> 00:30:08.165
<00:30:05.305>Uh, <00:30:05.460>so <00:30:05.616>we <00:30:05.771>just <00:30:05.927>not <00:30:06.082>only <00:30:06.238>work <00:30:06.393>in <00:30:06.549>the <00:30:06.705>program,

517
00:30:08.305 --> 00:30:09.405
<00:30:08.305>but <00:30:08.552>also <00:30:08.800>on <00:30:09.047>the <00:30:09.295>program.

518
00:30:10.385 --> 00:30:12.005
<00:30:10.385>And <00:30:10.735>yes, <00:30:11.085>this <00:30:11.435>is <00:30:11.785>more

519
00:30:12.005 --> 00:30:16.085
<00:30:12.005>or <00:30:12.145>less <00:30:12.285>our, <00:30:12.425>uh, <00:30:12.565>view <00:30:12.705>to <00:30:12.845>the <00:30:12.985>program <00:30:13.125>from <00:30:13.265>the, <00:30:13.405>um,

520
00:30:17.075 --> 00:30:21.675
<00:30:17.075>from <00:30:17.355>the, <00:30:17.635>from <00:30:17.915>the <00:30:18.195>program <00:30:18.475>governance.

521
00:30:21.935 --> 00:30:24.675
<00:30:21.935>So <00:30:22.110>we <00:30:22.284>are <00:30:22.460>having, <00:30:22.635>uh, <00:30:22.810>we, <00:30:22.985>we <00:30:23.159>we're <00:30:23.335>scaling

522
00:30:25.255 --> 00:30:29.475
<00:30:25.255>or <00:30:25.371>we <00:30:25.488>started <00:30:25.605>with <00:30:25.721>Scrum, <00:30:25.838>um, <00:30:25.955>in, <00:30:26.071>in <00:30:26.188>the, <00:30:26.305>in <00:30:26.421>the <00:30:26.538>heart, <00:30:26.655>um,

523
00:30:30.115 --> 00:30:33.915
<00:30:30.115>starting <00:30:30.270>in <00:30:30.426>small <00:30:30.581>one <00:30:30.737>with <00:30:30.892>one <00:30:31.048>scrum <00:30:31.203>team, <00:30:31.359>then, <00:30:31.515>um,

524
00:30:34.015 --> 00:30:36.035
<00:30:34.015>the <00:30:34.190>second <00:30:34.365>one, <00:30:34.540>and <00:30:34.715>so <00:30:34.890>on <00:30:35.065>and <00:30:35.240>so <00:30:35.415>on.

525
00:30:36.415 --> 00:30:41.145
<00:30:36.415>In <00:30:36.615>the <00:30:36.815>meanwhile, <00:30:37.014>we <00:30:37.215>are <00:30:37.415>about, <00:30:37.615>uh, <00:30:37.815>four

526
00:30:41.165 --> 00:30:42.305
<00:30:41.165>to <00:30:41.507>five <00:30:41.849>feature <00:30:42.191>teams.

527
00:30:42.365 --> 00:30:45.545
<00:30:42.365>We <00:30:42.520>have <00:30:42.676>some <00:30:42.831>kind <00:30:42.987>of <00:30:43.142>platform <00:30:43.298>teams, <00:30:43.453>uh, <00:30:43.609>all, <00:30:43.765>uh,

528
00:30:45.605 --> 00:30:48.305
<00:30:45.605>all <00:30:45.805>are <00:30:46.005>working <00:30:46.205>on <00:30:46.405>the <00:30:46.605>scrum, <00:30:46.805>uh, <00:30:47.005>methodology.

529
00:30:49.525 --> 00:30:52.065
<00:30:49.525>And <00:30:49.665>in <00:30:49.805>the <00:30:49.945>meanwhile, <00:30:50.085>we <00:30:50.225>are, <00:30:50.365>we <00:30:50.505>have <00:30:50.645>the <00:30:50.785>scaling <00:30:50.925>effect,

530
00:30:52.245 --> 00:30:55.265
<00:30:52.245>and <00:30:52.478>we're <00:30:52.711>scaling, <00:30:52.945>um, <00:30:53.178>um, <00:30:53.411>to <00:30:53.645>save.

531
00:30:55.685 --> 00:30:59.945
<00:30:55.685>Um, <00:30:55.840>we, <00:30:55.996>we <00:30:56.151>used, <00:30:56.307>uh, <00:30:56.462>we, <00:30:56.618>we <00:30:56.773>tried, <00:30:56.929>um, <00:30:57.085>the,

532
00:31:00.245 --> 00:31:03.985
<00:31:00.245>the <00:31:00.385>Spotify <00:31:00.524>model <00:31:00.665>in <00:31:00.804>the <00:31:00.945>first, <00:31:01.084>in <00:31:01.225>the <00:31:01.364>first <00:31:01.504>half <00:31:01.645>year,

533
00:31:04.045 --> 00:31:05.945
<00:31:04.045>but <00:31:04.245>it, <00:31:04.445>they <00:31:04.645>didn't <00:31:04.845>work <00:31:05.045>out <00:31:05.245>for <00:31:05.445>us.

534
00:31:06.245 --> 00:31:10.385
<00:31:06.245>Um, <00:31:06.400>and <00:31:06.556>then <00:31:06.711>we, <00:31:06.867>we've, <00:31:07.022>uh, <00:31:07.178>done <00:31:07.333>some <00:31:07.489>research <00:31:07.645>on

535
00:31:10.575 --> 00:31:13.145
<00:31:10.575>what <00:31:10.808>other <00:31:11.041>frameworks <00:31:11.275>are <00:31:11.508>out <00:31:11.741>there <00:31:11.975>and,

536
00:31:13.245 --> 00:31:14.625
<00:31:13.245>and <00:31:13.555>tried <00:31:13.866>some <00:31:14.176>things <00:31:14.487>out.

537
00:31:14.725 --> 00:31:17.945
<00:31:14.725>And <00:31:14.880>for <00:31:15.036>us, <00:31:15.191>um, <00:31:15.347>it <00:31:15.502>was <00:31:15.658>the, <00:31:15.813>the <00:31:15.969>best <00:31:16.125>fit.

538
00:31:18.485 --> 00:31:21.345
<00:31:18.485>But, <00:31:18.659>um, <00:31:18.834>to, <00:31:19.010>to <00:31:19.185>be <00:31:19.360>honest, <00:31:19.534>we <00:31:19.709>are, <00:31:19.885>uh,

539
00:31:21.685 --> 00:31:24.305
<00:31:21.685>not <00:31:21.885>putting <00:31:22.085>everything <00:31:22.284>from <00:31:22.485>safe <00:31:22.685>inside <00:31:22.885>our <00:31:23.085>program

540
00:31:24.305 --> 00:31:25.665
<00:31:24.305>because <00:31:24.611>it <00:31:24.917>doesn't <00:31:25.223>make <00:31:25.529>sense.

541
00:31:26.325 --> 00:31:29.345
<00:31:26.325>Um, <00:31:26.465>but <00:31:26.605>we <00:31:26.745>are <00:31:26.885>using, <00:31:27.025>um, <00:31:27.165>those <00:31:27.305>things <00:31:27.445>that <00:31:27.585>work <00:31:27.725>out.

542
00:31:30.045 --> 00:31:33.625
<00:31:30.045>Um, <00:31:30.395>and, <00:31:30.745>uh, <00:31:31.095>yes, <00:31:31.445>and,

543
00:31:33.685 --> 00:31:37.065
<00:31:33.685>and <00:31:33.812>that's <00:31:33.939>it <00:31:34.066>at, <00:31:34.194>at, <00:31:34.321>uh, <00:31:34.448>at <00:31:34.575>the <00:31:34.703>end <00:31:34.830>of <00:31:34.957>the <00:31:35.085>day.

544
00:31:37.245 --> 00:31:39.385
<00:31:37.245>So <00:31:37.419>as <00:31:37.594>you <00:31:37.770>see, <00:31:37.945>we <00:31:38.120>have <00:31:38.294>three <00:31:38.469>flight <00:31:38.645>levels

545
00:31:39.665 --> 00:31:40.785
<00:31:39.665>starting <00:31:39.917>from <00:31:40.169>the <00:31:40.421>team <00:31:40.673>approach.

546
00:31:41.245 --> 00:31:44.825
<00:31:41.245>Um, <00:31:41.385>at <00:31:41.524>the <00:31:41.665>moment <00:31:41.804>we <00:31:41.945>are, <00:31:42.084>uh, <00:31:42.225>working <00:31:42.364>on <00:31:42.504>Pew <00:31:42.645>Scrum.

547
00:31:45.245 --> 00:31:49.265
<00:31:45.245>Um, <00:31:45.372>in <00:31:45.499>the <00:31:45.626>meanwhile, <00:31:45.754>we <00:31:45.881>see <00:31:46.008>that <00:31:46.135>KBank <00:31:46.263>can <00:31:46.390>solve <00:31:46.517>some <00:31:46.645>kind

548
00:31:49.265 --> 00:31:51.985
<00:31:49.265>of, <00:31:49.615>of, <00:31:49.965>of <00:31:50.315>team <00:31:50.665>problems

549
00:31:52.085 --> 00:31:55.945
<00:31:52.085>or <00:31:52.240>team, <00:31:52.396>um, <00:31:52.551>team <00:31:52.707>stuff, <00:31:52.862>um, <00:31:53.018>a <00:31:53.173>little <00:31:53.329>bit <00:31:53.485>better.

550
00:31:56.205 --> 00:31:59.545
<00:31:56.205>Um, <00:31:56.332>so <00:31:56.459>we <00:31:56.586>will <00:31:56.714>have <00:31:56.841>some <00:31:56.968>kind <00:31:57.095>of <00:31:57.223>mixture <00:31:57.350>in <00:31:57.477>the <00:31:57.605>future.

551
00:31:59.805 --> 00:32:01.865
<00:31:59.805>Um, <00:32:00.038>some <00:32:00.271>teams <00:32:00.505>working <00:32:00.738>on <00:32:00.971>Scrum, <00:32:01.205>uh,

552
00:32:01.865 --> 00:32:04.145
<00:32:01.865>some <00:32:02.145>teams <00:32:02.425>working <00:32:02.705>on <00:32:02.985>ban, <00:32:03.265>um,

553
00:32:04.535 --> 00:32:06.505
<00:32:04.535>with <00:32:04.735>the <00:32:04.935>traditional <00:32:05.135>stuff <00:32:05.335>like <00:32:05.535>a <00:32:05.735>Scrum <00:32:05.935>master,

554
00:32:06.605 --> 00:32:07.665
<00:32:06.605>the <00:32:06.923>product <00:32:07.241>owner <00:32:07.559>and,

555
00:32:07.665 --> 00:32:12.605
<00:32:07.665>and <00:32:07.840>the <00:32:08.014>team, <00:32:08.190>um, <00:32:08.365>on <00:32:08.540>the <00:32:08.715>level, <00:32:08.889>um, <00:32:09.065>program,

556
00:32:13.065 --> 00:32:16.365
<00:32:13.065>um, <00:32:13.298>we're <00:32:13.531>working <00:32:13.765>with <00:32:13.998>three, <00:32:14.231>um, <00:32:14.465>roles.

557
00:32:16.705 --> 00:32:18.805
<00:32:16.705>Um, <00:32:16.938>the <00:32:17.171>solution <00:32:17.405>architect, <00:32:17.638>the <00:32:17.871>product <00:32:18.105>manager,

558
00:32:18.825 --> 00:32:20.125
<00:32:18.825>and <00:32:19.215>the <00:32:19.605>training <00:32:19.995>engineer.

559
00:32:20.625 --> 00:32:23.645
<00:32:20.625>Um, <00:32:20.975>I, <00:32:21.325>myself, <00:32:21.675>uh, <00:32:22.025>um,

560
00:32:25.035 --> 00:32:26.155
<00:32:25.035>covering <00:32:25.371>the <00:32:25.707>solution <00:32:26.043>architect

561
00:32:26.155 --> 00:32:27.835
<00:32:26.155>and <00:32:26.435>the <00:32:26.715>release <00:32:26.995>train <00:32:27.274>engineer, <00:32:27.555>um,

562
00:32:28.745 --> 00:32:32.355
<00:32:28.745>because <00:32:28.919>it's <00:32:29.094>not <00:32:29.270>that <00:32:29.445>easy <00:32:29.620>to <00:32:29.794>find, <00:32:29.969>um, <00:32:30.145>trained,

563
00:32:32.355 --> 00:32:34.115
<00:32:32.355>release <00:32:32.821>trained <00:32:33.288>engineers, <00:32:33.755>uh,

564
00:32:34.255 --> 00:32:37.675
<00:32:34.255>or <00:32:34.488>solution <00:32:34.721>architects <00:32:34.955>that <00:32:35.188>have, <00:32:35.421>uh, <00:32:35.655>experience

565
00:32:37.675 --> 00:32:39.405
<00:32:37.675>with <00:32:37.908>this <00:32:38.141>kind <00:32:38.375>of <00:32:38.608>event <00:32:38.841>based, <00:32:39.075>uh,

566
00:32:39.405 --> 00:32:40.765
<00:32:39.405>microservice <00:32:40.629>architecture.

567
00:32:41.545 --> 00:32:44.765
<00:32:41.545>Um, <00:32:41.685>and <00:32:41.825>on <00:32:41.965>the <00:32:42.105>program <00:32:42.245>level, <00:32:42.385>we <00:32:42.525>do <00:32:42.665>the, <00:32:42.805>this <00:32:42.945>kind

568
00:32:44.765 --> 00:32:47.205
<00:32:44.765>of <00:32:45.115>planning, <00:32:45.465>um, <00:32:45.815>setting <00:32:46.165>targets,

569
00:32:47.205 --> 00:32:48.845
<00:32:47.205>like <00:32:47.554>the <00:32:47.905>program <00:32:48.254>increment <00:32:48.605>objectives.

570
00:32:48.845 --> 00:32:52.245
<00:32:48.845>Then <00:32:48.972>we, <00:32:49.099>we <00:32:49.226>are, <00:32:49.354>uh, <00:32:49.481>working <00:32:49.608>on <00:32:49.735>four <00:32:49.863>sprints <00:32:49.990>at <00:32:50.117>the <00:32:50.245>moment,

571
00:32:52.665 --> 00:32:54.925
<00:32:52.665>um, <00:32:53.131>with <00:32:53.598>about, <00:32:54.065>um,

572
00:32:57.285 --> 00:33:00.885
<00:32:57.285>a <00:32:57.485>hundred <00:32:57.685>people, <00:32:57.885>um, <00:32:58.085>moving <00:32:58.285>from, <00:32:58.485>uh, <00:32:58.685>two,

573
00:33:01.545 --> 00:33:04.325
<00:33:01.545>two <00:33:01.720>weeks <00:33:01.895>sprints <00:33:02.070>from, <00:33:02.245>uh, <00:33:02.420>doing <00:33:02.595>such <00:33:02.770>an, <00:33:02.945>uh,

574
00:33:04.325 --> 00:33:06.405
<00:33:04.325>program <00:33:04.791>increment <00:33:05.258>cycle, <00:33:05.725>um,

575
00:33:06.505 --> 00:33:08.285
<00:33:06.505>and <00:33:06.855>doing <00:33:07.205>this <00:33:07.555>increment <00:33:07.905>cycles.

576
00:33:08.345 --> 00:33:09.485
<00:33:08.345>Uh, <00:33:08.687>we <00:33:09.029>will <00:33:09.370>constantly,

577
00:33:09.745 --> 00:33:12.165
<00:33:09.745>or <00:33:09.978>we <00:33:10.211>are <00:33:10.445>doing <00:33:10.678>constantly <00:33:10.911>feedback <00:33:11.145>loops.

578
00:33:12.275 --> 00:33:15.685
<00:33:12.275>Some, <00:33:12.475>some <00:33:12.675>teams <00:33:12.875>making <00:33:13.075>this <00:33:13.275>quite, <00:33:13.475>quite <00:33:13.675>good.

579
00:33:16.465 --> 00:33:21.365
<00:33:16.465>Um, <00:33:16.620>but <00:33:16.776>some <00:33:16.931>teams <00:33:17.087>really <00:33:17.242>need <00:33:17.398>those <00:33:17.553>agile <00:33:17.709>coaching, <00:33:17.865>um,

580
00:33:21.505 --> 00:33:24.245
<00:33:21.505>so <00:33:21.660>that <00:33:21.816>they <00:33:21.971>put <00:33:22.127>the, <00:33:22.282>the <00:33:22.438>customer <00:33:22.593>feedback <00:33:22.749>in, <00:33:22.905>in,

581
00:33:24.305 --> 00:33:25.405
<00:33:24.305>in <00:33:24.503>the <00:33:24.701>middle <00:33:24.899>of <00:33:25.097>their <00:33:25.295>work.

582
00:33:25.905 --> 00:33:29.605
<00:33:25.905>So <00:33:26.045>as <00:33:26.185>you <00:33:26.325>can, <00:33:26.465>can <00:33:26.605>imagine, <00:33:26.745>we <00:33:26.885>have <00:33:27.024>some <00:33:27.165>different <00:33:27.305>kind

583
00:33:29.745 --> 00:33:32.365
<00:33:29.745>of <00:33:30.024>maturity <00:33:30.304>on <00:33:30.584>our <00:33:30.864>product <00:33:31.145>teams,

584
00:33:32.905 --> 00:33:36.485
<00:33:32.905>but <00:33:33.021>at <00:33:33.138>the <00:33:33.254>end <00:33:33.371>of <00:33:33.488>the <00:33:33.605>day, <00:33:33.721>we <00:33:33.838>are <00:33:33.955>moving <00:33:34.071>all <00:33:34.188>together <00:33:34.305>in,

585
00:33:36.585 --> 00:33:38.565
<00:33:36.585>in, <00:33:36.935>uh, <00:33:37.285>two <00:33:37.635>week <00:33:37.985>sprints.

586
00:33:38.665 --> 00:33:43.245
<00:33:38.665>And <00:33:38.865>one, <00:33:39.065>uh, <00:33:39.264>program, <00:33:39.465>uh, <00:33:39.665>program <00:33:39.865>iteration, <00:33:40.065>uh,

587
00:33:43.385 --> 00:33:46.365
<00:33:43.385>is <00:33:43.560>eight, <00:33:43.735>uh, <00:33:43.910>eight <00:33:44.085>weeks, <00:33:44.260>so <00:33:44.435>meaning <00:33:44.610>four <00:33:44.785>sprints.

588
00:33:47.605 --> 00:33:49.975
<00:33:47.605>Yeah, <00:33:47.745>we <00:33:47.885>all, <00:33:48.025>we, <00:33:48.165>we <00:33:48.305>don't <00:33:48.445>only <00:33:48.585>have <00:33:48.725>feature <00:33:48.865>teams <00:33:49.005>there,

589
00:33:50.155 --> 00:33:53.335
<00:33:50.155>um, <00:33:50.330>some <00:33:50.504>kind <00:33:50.680>of <00:33:50.855>of <00:33:51.030>architecture <00:33:51.205>in <00:33:51.379>one <00:33:51.555>way

590
00:33:53.355 --> 00:33:54.535
<00:33:53.355>as <00:33:53.620>you <00:33:53.886>see <00:33:54.151>on <00:33:54.417>safe,

591
00:33:54.595 --> 00:33:57.575
<00:33:54.595>and <00:33:54.770>we <00:33:54.945>have <00:33:55.120>a <00:33:55.295>separated <00:33:55.470>team <00:33:55.645>of <00:33:55.820>that, <00:33:55.995>um,

592
00:33:57.965 --> 00:34:01.215
<00:33:57.965>because <00:33:58.139>we <00:33:58.314>approach <00:33:58.490>the <00:33:58.665>architectural <00:33:58.840>stuff <00:33:59.014>a <00:33:59.189>little <00:33:59.365>bit,

593
00:34:01.475 --> 00:34:03.575
<00:34:01.475>um, <00:34:01.824>different <00:34:02.175>than <00:34:02.524>other <00:34:02.875>projects.

594
00:34:04.115 --> 00:34:08.535
<00:34:04.115>Um, <00:34:04.315>we <00:34:04.515>don't <00:34:04.715>have <00:34:04.915>this, <00:34:05.115>um, <00:34:05.315>architectural, <00:34:05.515>um,

595
00:34:08.535 --> 00:34:10.455
<00:34:08.534>roles <00:34:08.734>in <00:34:08.935>the, <00:34:09.134>in <00:34:09.335>the, <00:34:09.534>in <00:34:09.734>the <00:34:09.935>program,

596
00:34:11.075 --> 00:34:15.695
<00:34:11.074>but <00:34:11.274>facing <00:34:11.475>more, <00:34:11.674>uh, <00:34:11.875>on <00:34:12.074>senior, <00:34:12.274>senior <00:34:12.475>developers

597
00:34:15.755 --> 00:34:19.695
<00:34:15.755>who <00:34:15.930>can, <00:34:16.105>uh, <00:34:16.280>who <00:34:16.455>can <00:34:16.630>implement <00:34:16.805>the <00:34:16.980>architectural <00:34:17.155>ideas,

598
00:34:19.995 --> 00:34:21.095
<00:34:19.995>um, <00:34:20.984>directly.

599
00:34:21.515 --> 00:34:23.215
<00:34:21.514>And <00:34:21.714>this <00:34:21.915>brings <00:34:22.114>us <00:34:22.315>a <00:34:22.514>lot <00:34:22.714>of <00:34:22.915>speed.

600
00:34:23.835 --> 00:34:26.855
<00:34:23.835>Um, <00:34:24.010>instead <00:34:24.185>of <00:34:24.360>having <00:34:24.534>this, <00:34:24.710>uh, <00:34:24.885>ivory <00:34:25.060>tower <00:34:25.235>of,

601
00:34:26.855 --> 00:34:30.855
<00:34:26.855>of <00:34:27.010>architects, <00:34:27.166>um, <00:34:27.321>we, <00:34:27.477>we <00:34:27.632>had <00:34:27.788>good <00:34:27.943>experience <00:34:28.099>on <00:34:28.255>putting,

602
00:34:31.155 --> 00:34:33.575
<00:34:31.155>um, <00:34:31.355>the <00:34:31.555>architectural <00:34:31.755>runway <00:34:31.955>as <00:34:32.155>normal <00:34:32.355>scrum <00:34:32.555>team,

603
00:34:34.115 --> 00:34:36.775
<00:34:34.114>and <00:34:34.395>they're <00:34:34.674>working, <00:34:34.955>um, <00:34:35.234>upfront, <00:34:35.514>um,

604
00:34:36.955 --> 00:34:38.215
<00:34:36.955>to <00:34:37.181>the, <00:34:37.408>to <00:34:37.635>the <00:34:37.862>feature <00:34:38.089>teams.

605
00:34:38.715 --> 00:34:42.265
<00:34:38.715>Yes, <00:34:38.855>and <00:34:38.995>on <00:34:39.135>the <00:34:39.275>portfolio <00:34:39.415>level, <00:34:39.555>this <00:34:39.695>is <00:34:39.835>where <00:34:39.975>our, <00:34:40.115>uh,

606
00:34:42.375 --> 00:34:46.065
<00:34:42.375>main <00:34:42.550>stakeholders <00:34:42.725>are, <00:34:42.900>uh, <00:34:43.074>are <00:34:43.250>part <00:34:43.425>of <00:34:43.600>it, <00:34:43.775>uh,

607
00:34:46.295 --> 00:34:48.865
<00:34:46.295>meaning <00:34:46.575>the <00:34:46.855>board, <00:34:47.135>meaning <00:34:47.415>the <00:34:47.695>customers,

608
00:34:48.865 --> 00:34:50.665
<00:34:48.864>meaning <00:34:49.214>our <00:34:49.564>business <00:34:49.915>unit <00:34:50.264>leads.

609
00:34:51.245 --> 00:34:55.345
<00:34:51.245>Um, <00:34:51.384>we <00:34:51.525>create <00:34:51.665>there <00:34:51.804>some <00:34:51.944>kind <00:34:52.085>of <00:34:52.225>strategic <00:34:52.364>topics, <00:34:52.505>um, <00:34:52.645>also

610
00:34:55.345 --> 00:34:56.905
<00:34:55.344>with <00:34:55.811>customer <00:34:56.278>feedback, <00:34:56.745>um,

611
00:34:57.125 --> 00:35:00.425
<00:34:57.125>and <00:34:57.358>feedback <00:34:57.591>from <00:34:57.825>our <00:34:58.058>regulatory, <00:34:58.291>um, <00:34:58.525>uh,

612
00:35:00.425 --> 00:35:02.545
<00:35:00.425>requirements <00:35:00.705>we <00:35:00.985>have <00:35:01.265>to <00:35:01.545>fulfill, <00:35:01.825>um,

613
00:35:02.605 --> 00:35:04.985
<00:35:02.605>and <00:35:02.838>put <00:35:03.071>this <00:35:03.305>everything <00:35:03.538>into, <00:35:03.771>to <00:35:04.005>backlogs.

614
00:35:05.045 --> 00:35:07.865
<00:35:05.045>And <00:35:05.278>then <00:35:05.511>we <00:35:05.745>will <00:35:05.978>move, <00:35:06.211>um, <00:35:06.445>more

615
00:35:07.865 --> 00:35:12.305
<00:35:07.865>or <00:35:07.992>less <00:35:08.119>top <00:35:08.246>down <00:35:08.374>the <00:35:08.501>things <00:35:08.628>to <00:35:08.755>the <00:35:08.883>teams, <00:35:09.010>meaning <00:35:09.137>that, <00:35:09.265>uh,

616
00:35:12.905 --> 00:35:15.345
<00:35:12.905>feedback <00:35:13.105>on, <00:35:13.305>uh, <00:35:13.505>or <00:35:13.705>customer <00:35:13.905>feedback <00:35:14.105>on <00:35:14.305>a,

617
00:35:15.365 --> 00:35:19.545
<00:35:15.365>on <00:35:15.504>a <00:35:15.645>two <00:35:15.785>weekly <00:35:15.924>base, <00:35:16.064>um, <00:35:16.205>will <00:35:16.345>be <00:35:16.484>covered <00:35:16.625>in <00:35:16.765>the,

618
00:35:19.545 --> 00:35:21.225
<00:35:19.545>in <00:35:19.895>the <00:35:20.245>normal <00:35:20.595>scrum <00:35:20.945>iterations

619
00:35:21.845 --> 00:35:25.225
<00:35:21.845>and <00:35:22.020>everything <00:35:22.194>else <00:35:22.370>is <00:35:22.544>coming, <00:35:22.720>um, <00:35:22.895>over <00:35:23.069>the <00:35:23.245>program,

620
00:35:25.225 --> 00:35:26.505
<00:35:25.225>increment <00:35:25.801>planning <00:35:26.377>there.

621
00:35:27.285 --> 00:35:30.625
<00:35:27.285>So <00:35:27.412>this <00:35:27.539>is <00:35:27.666>more <00:35:27.794>or <00:35:27.921>less <00:35:28.048>on <00:35:28.175>how <00:35:28.303>we <00:35:28.430>do <00:35:28.557>from <00:35:28.685>a,

622
00:35:31.695 --> 00:35:33.025
<00:35:31.695>from <00:35:32.094>a <00:35:32.493>governance <00:35:32.892>perspective.

623
00:35:33.515 --> 00:35:35.785
<00:35:33.515>Let's <00:35:33.690>see <00:35:33.865>how <00:35:34.040>we <00:35:34.214>do <00:35:34.390>from <00:35:34.565>an <00:35:34.740>architectural <00:35:34.915>perspective.

624
00:35:37.805 --> 00:35:40.425
<00:35:37.805>Um, <00:35:37.960>as <00:35:38.116>I <00:35:38.271>mentioned <00:35:38.427>in <00:35:38.582>the, <00:35:38.738>in <00:35:38.893>the, <00:35:39.049>in <00:35:39.205>the,

625
00:35:40.445 --> 00:35:41.825
<00:35:40.445>on <00:35:40.755>the <00:35:41.066>first <00:35:41.376>slides, <00:35:41.687>um,

626
00:35:43.645 --> 00:35:46.505
<00:35:43.645>having <00:35:43.925>only <00:35:44.205>business <00:35:44.485>areas <00:35:44.765>of <00:35:45.045>governance,

627
00:35:46.505 --> 00:35:48.945
<00:35:46.505>topics <00:35:46.785>don't <00:35:47.065>work <00:35:47.345>out <00:35:47.625>by <00:35:47.905>themself.

628
00:35:49.805 --> 00:35:52.145
<00:35:49.805>Um, <00:35:49.980>and <00:35:50.154>we <00:35:50.330>were <00:35:50.504>only <00:35:50.680>able <00:35:50.855>to <00:35:51.029>scale <00:35:51.205>up

629
00:35:52.485 --> 00:35:56.745
<00:35:52.485>and <00:35:52.625>put <00:35:52.765>the <00:35:52.905>users <00:35:53.045>in, <00:35:53.185>in, <00:35:53.325>in, <00:35:53.465>in <00:35:53.605>the <00:35:53.745>center, <00:35:53.885>um,

630
00:35:57.495 --> 00:35:58.585
<00:35:57.495>when <00:35:57.740>we <00:35:57.985>have <00:35:58.230>this <00:35:58.476>kind

631
00:35:58.585 --> 00:36:00.545
<00:35:58.585>of <00:35:58.935>event <00:35:59.285>based <00:35:59.635>microservice <00:35:59.985>architecture.

632
00:36:01.125 --> 00:36:05.945
<00:36:01.125>So <00:36:01.325>this, <00:36:01.525>um, <00:36:01.725>fits <00:36:01.925>completely, <00:36:02.125>um, <00:36:02.325>um, <00:36:02.525>together.

633
00:36:06.565 --> 00:36:10.585
<00:36:06.565>Um, <00:36:06.720>and, <00:36:06.876>uh, <00:36:07.031>our <00:36:07.187>success <00:36:07.342>would <00:36:07.498>not <00:36:07.653>happen <00:36:07.809>if <00:36:07.965>we,

634
00:36:11.525 --> 00:36:13.185
<00:36:11.525>uh, <00:36:11.875>wouldn't <00:36:12.225>work <00:36:12.575>this <00:36:12.925>kind

635
00:36:13.365 --> 00:36:17.785
<00:36:13.365>or <00:36:13.564>if <00:36:13.765>we <00:36:13.964>haven't <00:36:14.165>designed <00:36:14.365>this, <00:36:14.564>um, <00:36:14.765>this,

636
00:36:17.815 --> 00:36:20.545
<00:36:17.815>this <00:36:18.048>platform <00:36:18.281>that <00:36:18.515>you <00:36:18.748>can <00:36:18.981>put <00:36:19.215>teams

637
00:36:20.845 --> 00:36:23.545
<00:36:20.845>and <00:36:21.044>work, <00:36:21.245>um, <00:36:21.444>next <00:36:21.645>to, <00:36:21.845>to <00:36:22.044>each <00:36:22.245>other

638
00:36:24.405 --> 00:36:26.025
<00:36:24.405>on <00:36:24.685>different <00:36:24.965>parts <00:36:25.245>of <00:36:25.525>the <00:36:25.805>platform.

639
00:36:26.925 --> 00:36:31.905
<00:36:26.925>So, <00:36:27.052>um, <00:36:27.179>we <00:36:27.306>see <00:36:27.434>a <00:36:27.561>high, <00:36:27.688>uh, <00:36:27.815>leverage <00:36:27.943>effect, <00:36:28.070>um, <00:36:28.197>um, <00:36:28.325>between,

640
00:36:32.845 --> 00:36:35.705
<00:36:32.845>um, <00:36:33.044>the <00:36:33.245>Agile, <00:36:33.444>uh, <00:36:33.645>approach, <00:36:33.845>the <00:36:34.044>scrum <00:36:34.245>approach

641
00:36:35.735 --> 00:36:36.945
<00:36:35.735>with <00:36:36.098>the <00:36:36.461>teams, <00:36:36.824>um,

642
00:36:37.205 --> 00:36:40.665
<00:36:37.205>and <00:36:37.404>the, <00:36:37.605>um, <00:36:37.805>the <00:36:38.005>structuring <00:36:38.205>of <00:36:38.404>the <00:36:38.605>architecture.

643
00:36:40.925 --> 00:36:45.185
<00:36:40.925>Um, <00:36:41.052>uh, <00:36:41.179>we, <00:36:41.306>we <00:36:41.434>have <00:36:41.561>chosen, <00:36:41.688>um, <00:36:41.815>and <00:36:41.943>this <00:36:42.070>works <00:36:42.197>quite <00:36:42.325>well.

644
00:36:45.845 --> 00:36:50.835
<00:36:45.845>Um, <00:36:46.125>I <00:36:46.404>also <00:36:46.685>have <00:36:46.964>written <00:36:47.245>here

645
00:36:50.835 --> 00:36:54.395
<00:36:50.835>some <00:36:51.035>things <00:36:51.235>we <00:36:51.435>recognized, <00:36:51.635>um, <00:36:51.835>from <00:36:52.035>the <00:36:52.235>architecture

646
00:36:54.395 --> 00:36:56.875
<00:36:54.395>or <00:36:54.595>for <00:36:54.795>the, <00:36:54.995>from <00:36:55.195>the, <00:36:55.395>uh, <00:36:55.595>development <00:36:55.795>perspective.

647
00:36:57.655 --> 00:37:00.795
<00:36:57.655>Um, <00:36:57.888>the <00:36:58.121>most <00:36:58.355>important <00:36:58.588>stuff <00:36:58.821>is, <00:36:59.055>um,

648
00:37:02.685 --> 00:37:04.745
<00:37:02.685>you <00:37:02.884>cannot, <00:37:03.085>or <00:37:03.285>we, <00:37:03.485>we <00:37:03.685>were <00:37:03.884>not <00:37:04.085>able

649
00:37:04.885 --> 00:37:08.705
<00:37:04.885>to <00:37:05.040>define <00:37:05.196>all <00:37:05.351>those <00:37:05.507>microservices <00:37:05.662>we <00:37:05.818>have <00:37:05.973>working, <00:37:06.129>uh, <00:37:06.285>uh,

650
00:37:08.965 --> 00:37:11.665
<00:37:08.965>uh, <00:37:09.198>running <00:37:09.431>on <00:37:09.665>parallel <00:37:09.898>without <00:37:10.131>the <00:37:10.365>user

651
00:37:11.695 --> 00:37:14.425
<00:37:11.695>because <00:37:11.895>we, <00:37:12.095>we <00:37:12.295>put <00:37:12.495>the <00:37:12.695>user <00:37:12.895>not <00:37:13.095>only

652
00:37:15.525 --> 00:37:19.065
<00:37:15.525>on <00:37:15.758>the <00:37:15.991>user <00:37:16.225>experience, <00:37:16.458>uh, <00:37:16.691>layer, <00:37:16.925>um,

653
00:37:19.165 --> 00:37:21.785
<00:37:19.165>but <00:37:19.365>we <00:37:19.565>also <00:37:19.765>inter, <00:37:19.965>uh, <00:37:20.165>integrate <00:37:20.365>the <00:37:20.565>users

654
00:37:22.405 --> 00:37:24.025
<00:37:22.405>on <00:37:22.755>the <00:37:23.105>technical <00:37:23.455>perspective <00:37:23.805>layer,

655
00:37:24.025 --> 00:37:28.185
<00:37:24.025>meaning <00:37:24.180>this <00:37:24.336>domain <00:37:24.491>driven <00:37:24.647>design <00:37:24.802>on <00:37:24.958>which <00:37:25.113>domains <00:37:25.269>we <00:37:25.425>have

656
00:37:28.245 --> 00:37:30.265
<00:37:28.245>or <00:37:28.525>which <00:37:28.805>domains <00:37:29.085>we <00:37:29.365>need, <00:37:29.645>um,

657
00:37:30.265 --> 00:37:33.745
<00:37:30.265>and <00:37:30.404>how <00:37:30.545>the, <00:37:30.685>uh, <00:37:30.825>how <00:37:30.964>they <00:37:31.105>interact, <00:37:31.245>uh, <00:37:31.384>between <00:37:31.525>each <00:37:31.665>other.

658
00:37:34.175 --> 00:37:37.745
<00:37:34.175>This <00:37:34.315>is <00:37:34.455>also <00:37:34.595>something <00:37:34.735>when, <00:37:34.875>where <00:37:35.015>the <00:37:35.155>user <00:37:35.295>fits <00:37:35.435>in, <00:37:35.575>um,

659
00:37:38.465 --> 00:37:39.585
<00:37:38.465>normally <00:37:38.717>you <00:37:38.969>don't <00:37:39.221>talk <00:37:39.473>with,

660
00:37:39.615 --> 00:37:41.625
<00:37:39.615>with <00:37:39.848>the <00:37:40.081>users <00:37:40.314>on <00:37:40.548>a <00:37:40.781>technical <00:37:41.015>perspective,

661
00:37:42.045 --> 00:37:45.025
<00:37:42.045>but <00:37:42.185>the <00:37:42.325>domain <00:37:42.465>driven <00:37:42.605>design <00:37:42.745>approach, <00:37:42.885>um, <00:37:43.025>helps <00:37:43.165>us <00:37:43.305>a <00:37:43.445>lot

662
00:37:45.725 --> 00:37:48.505
<00:37:45.725>to <00:37:45.880>get, <00:37:46.036>uh, <00:37:46.191>feedback <00:37:46.347>on <00:37:46.502>what <00:37:46.658>we <00:37:46.813>have <00:37:46.969>to <00:37:47.125>build

663
00:37:48.645 --> 00:37:50.825
<00:37:48.645>and <00:37:48.820>how <00:37:48.995>the <00:37:49.170>things <00:37:49.345>work <00:37:49.520>out <00:37:49.695>in <00:37:49.870>the <00:37:50.045>past,

664
00:37:51.365 --> 00:37:53.785
<00:37:51.365>and <00:37:51.504>how <00:37:51.645>the <00:37:51.785>things <00:37:51.924>should <00:37:52.064>be <00:37:52.205>worked <00:37:52.345>out <00:37:52.484>in <00:37:52.625>the <00:37:52.765>future.

665
00:37:54.485 --> 00:37:59.335
<00:37:54.485>Uh, <00:37:54.612>and, <00:37:54.739>uh, <00:37:54.866>this <00:37:54.994>would <00:37:55.121>be <00:37:55.248>not, <00:37:55.375>um, <00:37:55.503>uh, <00:37:55.630>would <00:37:55.757>be <00:37:55.885>not,

666
00:37:59.555 --> 00:38:04.335
<00:37:59.555>um, <00:37:59.730>possible <00:37:59.904>if <00:38:00.080>we <00:38:00.254>only, <00:38:00.430>um, <00:38:00.605>let <00:38:00.779>the, <00:38:00.955>uh,

667
00:38:04.395 --> 00:38:06.655
<00:38:04.395>our <00:38:04.595>UX <00:38:04.795>designers <00:38:04.995>work <00:38:05.195>together <00:38:05.395>with <00:38:05.595>the <00:38:05.795>user,

668
00:38:07.035 --> 00:38:10.055
<00:38:07.035>but <00:38:07.190>we <00:38:07.346>need <00:38:07.501>the, <00:38:07.657>the, <00:38:07.812>the <00:38:07.968>users <00:38:08.123>also <00:38:08.279>in <00:38:08.435>the,

669
00:38:10.055 --> 00:38:11.695
<00:38:10.055>in <00:38:10.404>the <00:38:10.754>more <00:38:11.105>technical <00:38:11.455>areas.

670
00:38:12.315 --> 00:38:14.775
<00:38:12.315>Um, <00:38:12.515>otherwise, <00:38:12.715>uh, <00:38:12.915>we <00:38:13.115>will <00:38:13.315>build <00:38:13.515>something <00:38:13.715>that,

671
00:38:15.035 --> 00:38:16.535
<00:38:15.035>um, <00:38:15.484>won't, <00:38:15.935>won't <00:38:16.384>work.

672
00:38:17.755 --> 00:38:21.095
<00:38:17.755>Um, <00:38:17.882>yes, <00:38:18.009>we <00:38:18.136>have <00:38:18.264>here <00:38:18.391>some <00:38:18.518>kind, <00:38:18.645>I <00:38:18.773>mean, <00:38:18.900>in <00:38:19.027>the <00:38:19.155>middle,

673
00:38:21.235 --> 00:38:23.215
<00:38:21.235>as <00:38:21.390>you <00:38:21.546>see, <00:38:21.701>we, <00:38:21.857>we <00:38:22.012>have <00:38:22.168>some <00:38:22.323>kind <00:38:22.479>of <00:38:22.635>event,

674
00:38:23.215 --> 00:38:25.815
<00:38:23.215>but <00:38:23.390>then <00:38:23.565>the <00:38:23.740>microservices, <00:38:23.915>um, <00:38:24.090>what <00:38:24.265>is <00:38:24.440>also <00:38:24.615>important

675
00:38:25.835 --> 00:38:29.455
<00:38:25.835>for <00:38:26.010>this <00:38:26.185>transition, <00:38:26.360>um, <00:38:26.535>uh, <00:38:26.710>during <00:38:26.885>the <00:38:27.060>next, <00:38:27.235>uh,

676
00:38:29.455 --> 00:38:32.375
<00:38:29.455>three <00:38:29.654>years <00:38:29.855>is <00:38:30.055>the <00:38:30.255>integration <00:38:30.455>to <00:38:30.654>the, <00:38:30.855>um,

677
00:38:32.395 --> 00:38:33.615
<00:38:32.395>legacy <00:38:33.493>applications.

678
00:38:33.955 --> 00:38:35.485
<00:38:33.955>So <00:38:34.151>we <00:38:34.348>have <00:38:34.545>a <00:38:34.741>lot <00:38:34.938>of <00:38:35.135>adapters <00:38:35.332>there

679
00:38:35.985 --> 00:38:39.125
<00:38:35.985>and, <00:38:36.160>uh, <00:38:36.335>doing <00:38:36.510>the <00:38:36.685>trans, <00:38:36.860>uh, <00:38:37.035>trans, <00:38:37.210>uh, <00:38:37.385>transportation

680
00:38:39.265 --> 00:38:42.845
<00:38:39.265>and <00:38:39.420>transformation <00:38:39.576>of <00:38:39.731>the <00:38:39.887>legacy <00:38:40.042>stuff <00:38:40.198>to <00:38:40.353>the <00:38:40.509>new, <00:38:40.665>uh,

681
00:38:42.865 --> 00:38:44.085
<00:38:42.865>to <00:38:43.231>the <00:38:43.596>new <00:38:43.963>architecture.

682
00:38:44.545 --> 00:38:47.885
<00:38:44.545>Um, <00:38:44.685>and <00:38:44.825>this <00:38:44.965>is <00:38:45.105>something <00:38:45.245>we <00:38:45.385>put <00:38:45.525>quite <00:38:45.665>high <00:38:45.805>effort <00:38:45.945>there.

683
00:38:48.585 --> 00:38:51.125
<00:38:48.585>Um, <00:38:48.865>together <00:38:49.145>with, <00:38:49.425>with <00:38:49.705>the <00:38:49.985>integration

684
00:38:51.125 --> 00:38:54.365
<00:38:51.125>of <00:38:51.280>the <00:38:51.436>legacy <00:38:51.591>environment, <00:38:51.747>we <00:38:51.902>also <00:38:52.058>looking, <00:38:52.213>uh, <00:38:52.369>to <00:38:52.525>the,

685
00:38:54.385 --> 00:38:56.325
<00:38:54.385>to <00:38:54.735>the <00:38:55.085>cloud, <00:38:55.435>uh, <00:38:55.785>capabilities.

686
00:38:57.545 --> 00:39:00.285
<00:38:57.545>So, <00:38:57.895>um, <00:38:58.245>we <00:38:58.595>integrate, <00:38:58.945>um,

687
00:39:02.235 --> 00:39:05.015
<00:39:02.235>the <00:39:02.515>legacy <00:39:02.795>systems <00:39:03.075>over <00:39:03.355>event <00:39:03.635>based

688
00:39:05.195 --> 00:39:07.415
<00:39:05.195>or <00:39:05.428>over <00:39:05.661>our <00:39:05.895>event <00:39:06.128>based <00:39:06.361>pattern, <00:39:06.595>uh,

689
00:39:07.415 --> 00:39:10.775
<00:39:07.415>with <00:39:07.695>the <00:39:07.975>on-premise <00:39:08.255>running, <00:39:08.535>um, <00:39:08.815>microservices,

690
00:39:10.775 --> 00:39:15.095
<00:39:10.775>running <00:39:10.975>on <00:39:11.175>Kubernetes, <00:39:11.375>um, <00:39:11.575>together <00:39:11.775>with, <00:39:11.975>um, <00:39:12.175>platform

691
00:39:15.095 --> 00:39:18.455
<00:39:15.095>as <00:39:15.270>a <00:39:15.444>service, <00:39:15.620>uh, <00:39:15.794>functionalities <00:39:15.970>like, <00:39:16.145>uh, <00:39:16.319>power <00:39:16.495>BI

692
00:39:18.675 --> 00:39:20.975
<00:39:18.675>for <00:39:18.955>reporting, <00:39:19.235>for <00:39:19.515>example, <00:39:19.795>um, <00:39:20.075>with,

693
00:39:21.005 --> 00:39:22.175
<00:39:21.005>with <00:39:21.531>cloud <00:39:22.058>capabilities.

694
00:39:22.875 --> 00:39:26.735
<00:39:22.875>Um, <00:39:23.050>and <00:39:23.225>this <00:39:23.400>just <00:39:23.575>works <00:39:23.750>quite <00:39:23.925>well, <00:39:24.100>um, <00:39:24.275>also

695
00:39:26.735 --> 00:39:29.615
<00:39:26.735>because <00:39:26.935>we, <00:39:27.135>we <00:39:27.335>took <00:39:27.535>the <00:39:27.735>user <00:39:27.935>upfront <00:39:28.135>together

696
00:39:29.615 --> 00:39:32.735
<00:39:29.615>with <00:39:29.770>us <00:39:29.926>showing <00:39:30.081>them <00:39:30.237>this <00:39:30.392>will <00:39:30.548>be <00:39:30.703>the <00:39:30.859>overall <00:39:31.015>tools

697
00:39:32.835 --> 00:39:33.895
<00:39:32.835>we, <00:39:33.073>we <00:39:33.312>want <00:39:33.550>to <00:39:33.788>use.

698
00:39:33.895 --> 00:39:37.295
<00:39:33.895>This <00:39:34.011>is <00:39:34.128>the <00:39:34.245>overall <00:39:34.361>work <00:39:34.478>style <00:39:34.595>we <00:39:34.711>want <00:39:34.828>to, <00:39:34.945>we <00:39:35.061>want <00:39:35.178>to <00:39:35.295>have.

699
00:39:37.515 --> 00:39:40.015
<00:39:37.515>And, <00:39:37.714>uh, <00:39:37.915>this <00:39:38.115>is <00:39:38.315>the <00:39:38.515>journey <00:39:38.714>from <00:39:38.915>the,

700
00:39:40.245 --> 00:39:44.055
<00:39:40.245>from <00:39:40.384>the <00:39:40.525>data <00:39:40.665>coming <00:39:40.805>from <00:39:40.944>legacy <00:39:41.085>systems <00:39:41.225>to <00:39:41.365>the <00:39:41.505>new <00:39:41.645>world

701
00:39:44.195 --> 00:39:45.615
<00:39:44.195>inside <00:39:44.514>the <00:39:44.834>inside <00:39:45.153>the <00:39:45.473>cloud.

702
00:39:46.235 --> 00:39:49.515
<00:39:46.235>Um, <00:39:46.410>it's <00:39:46.585>also <00:39:46.760>something <00:39:46.935>that, <00:39:47.110>that <00:39:47.285>works <00:39:47.460>quite <00:39:47.635>well.

703
00:39:50.255 --> 00:39:53.835
<00:39:50.255>Um, <00:39:50.410>so <00:39:50.566>the, <00:39:50.721>the <00:39:50.877>overall <00:39:51.032>architecture <00:39:51.188>pattern <00:39:51.343>we <00:39:51.499>have <00:39:51.655>chosen,

704
00:39:54.375 --> 00:39:58.555
<00:39:54.375>um, <00:39:54.530>supports <00:39:54.686>the, <00:39:54.841>um, <00:39:54.997>the <00:39:55.152>agile <00:39:55.308>way <00:39:55.463>of <00:39:55.619>working, <00:39:55.775>um,

705
00:39:58.855 --> 00:40:02.355
<00:39:58.855>and <00:39:59.088>supports, <00:39:59.321>um, <00:39:59.555>what <00:39:59.788>the <00:40:00.021>user, <00:40:00.255>uh,

706
00:40:02.355 --> 00:40:03.635
<00:40:02.355>what <00:40:02.643>the <00:40:02.931>user <00:40:03.219>really <00:40:03.507>likes

707
00:40:03.695 --> 00:40:05.035
<00:40:03.695>and, <00:40:03.896>uh, <00:40:04.097>what <00:40:04.298>the <00:40:04.499>user <00:40:04.700>really <00:40:04.901>wants.

708
00:40:05.895 --> 00:40:09.675
<00:40:05.895>Um, <00:40:06.035>on <00:40:06.175>the <00:40:06.315>left <00:40:06.455>side, <00:40:06.595>you <00:40:06.735>see <00:40:06.875>more <00:40:07.015>or <00:40:07.155>less <00:40:07.295>screenshots.

709
00:40:09.815 --> 00:40:14.235
<00:40:09.815>Um, <00:40:09.970>we <00:40:10.126>think <00:40:10.281>heavily <00:40:10.437>on, <00:40:10.592>uh, <00:40:10.748>use <00:40:10.903>case <00:40:11.059>based, <00:40:11.215>um,

710
00:40:15.795 --> 00:40:20.355
<00:40:15.795>approaches, <00:40:15.922>what <00:40:16.049>we <00:40:16.176>put <00:40:16.304>on <00:40:16.431>on <00:40:16.558>web <00:40:16.685>style, <00:40:16.813>um, <00:40:16.940>we <00:40:17.067>use <00:40:17.195>for

711
00:40:20.355 --> 00:40:22.475
<00:40:20.355>that <00:40:20.705>react, <00:40:21.055>uh, <00:40:21.405>uh, <00:40:21.755>react

712
00:40:22.475 --> 00:40:24.195
<00:40:22.475>and <00:40:22.650>type <00:40:22.825>script, <00:40:23.000>um, <00:40:23.174>on, <00:40:23.350>on <00:40:23.525>the <00:40:23.700>front <00:40:23.875>end

713
00:40:24.335 --> 00:40:26.955
<00:40:24.335>and <00:40:24.490>what <00:40:24.646>we <00:40:24.801>put, <00:40:24.957>for <00:40:25.112>example, <00:40:25.268>on <00:40:25.423>the <00:40:25.579>apps, <00:40:25.735>uh,

714
00:40:26.955 --> 00:40:30.475
<00:40:26.955>as <00:40:27.095>I <00:40:27.235>mentioned <00:40:27.375>before, <00:40:27.515>we <00:40:27.654>have <00:40:27.795>some, <00:40:27.935>uh, <00:40:28.075>users, <00:40:28.215>some <00:40:28.355>kind

715
00:40:30.475 --> 00:40:33.635
<00:40:30.475>of <00:40:30.630>employees <00:40:30.786>that <00:40:30.941>work <00:40:31.097>with <00:40:31.252>gloves <00:40:31.408>on <00:40:31.563>their <00:40:31.719>hand, <00:40:31.875>uh,

716
00:40:34.275 --> 00:40:36.635
<00:40:34.275>directly <00:40:34.430>on, <00:40:34.586>on <00:40:34.741>the <00:40:34.897>wagons <00:40:35.052>and <00:40:35.208>directly <00:40:35.363>on <00:40:35.519>the <00:40:35.675>trains.

717
00:40:37.135 --> 00:40:39.195
<00:40:37.135>So <00:40:37.415>touching <00:40:37.695>on, <00:40:37.975>on, <00:40:38.255>on <00:40:38.535>apps

718
00:40:39.215 --> 00:40:41.075
<00:40:39.215>and <00:40:39.415>this <00:40:39.615>kind <00:40:39.815>of <00:40:40.015>stuff <00:40:40.215>is <00:40:40.415>something, <00:40:40.615>uh,

719
00:40:41.075 --> 00:40:43.115
<00:40:41.075>sometimes <00:40:41.355>a <00:40:41.634>little <00:40:41.915>bit <00:40:42.194>tricky, <00:40:42.475>um,

720
00:40:43.215 --> 00:40:46.595
<00:40:43.215>but <00:40:43.355>it, <00:40:43.495>uh, <00:40:43.635>has <00:40:43.775>that, <00:40:43.915>there <00:40:44.055>are <00:40:44.195>some <00:40:44.335>special <00:40:44.475>use <00:40:44.615>cases

721
00:40:46.645 --> 00:40:49.035
<00:40:46.645>where, <00:40:46.878>um, <00:40:47.111>app <00:40:47.345>development <00:40:47.578>makes <00:40:47.811>really <00:40:48.045>sense.

722
00:40:49.575 --> 00:40:52.915
<00:40:49.575>Um, <00:40:49.702>and <00:40:49.829>we, <00:40:49.956>we, <00:40:50.084>we <00:40:50.211>test <00:40:50.338>a <00:40:50.465>lot, <00:40:50.593>a <00:40:50.720>lot <00:40:50.847>of, <00:40:50.975>of,

723
00:40:52.975 --> 00:40:54.395
<00:40:52.975>of <00:40:53.230>things <00:40:53.486>out <00:40:53.741>with <00:40:53.997>the <00:40:54.253>users.

724
00:40:54.855 --> 00:40:57.755
<00:40:54.855>Um, <00:40:55.010>another <00:40:55.166>thing <00:40:55.321>is <00:40:55.477>that, <00:40:55.632>uh, <00:40:55.788>working <00:40:55.943>directly <00:40:56.099>on <00:40:56.255>the,

725
00:40:57.755 --> 00:40:59.675
<00:40:57.755>on <00:40:57.955>the <00:40:58.155>area, <00:40:58.355>uh, <00:40:58.555>where <00:40:58.755>the <00:40:58.955>trains <00:40:59.155>are

726
00:40:59.675 --> 00:41:03.355
<00:40:59.675>and <00:40:59.830>where <00:40:59.986>the <00:41:00.141>wings <00:41:00.297>are, <00:41:00.452>uh, <00:41:00.608>we <00:41:00.763>don't <00:41:00.919>have <00:41:01.075>always,

727
00:41:03.495 --> 00:41:05.035
<00:41:03.495>um, <00:41:04.188>internet <00:41:04.881>connectivity.

728
00:41:05.655 --> 00:41:09.755
<00:41:05.655>So, <00:41:05.830>um, <00:41:06.005>the <00:41:06.180>online <00:41:06.355>offline <00:41:06.530>pattern <00:41:06.705>is <00:41:06.880>something, <00:41:07.055>um,

729
00:41:10.265 --> 00:41:15.235
<00:41:10.265>that <00:41:10.404>is, <00:41:10.545>uh, <00:41:10.685>uh, <00:41:10.825>something <00:41:10.964>we <00:41:11.105>have <00:41:11.245>to <00:41:11.384>take <00:41:11.525>special <00:41:11.665>care

730
00:41:15.695 --> 00:41:18.915
<00:41:15.695>and <00:41:15.870>makes <00:41:16.045>things <00:41:16.220>not, <00:41:16.395>uh, <00:41:16.570>not <00:41:16.745>every <00:41:16.920>time <00:41:17.095>easy,

731
00:41:20.115 --> 00:41:24.255
<00:41:20.115>but, <00:41:20.270>um, <00:41:20.426>it, <00:41:20.581>it <00:41:20.737>is <00:41:20.892>important <00:41:21.048>to <00:41:21.203>get <00:41:21.359>the, <00:41:21.515>the,

732
00:41:24.755 --> 00:41:27.255
<00:41:24.755>the <00:41:24.988>user <00:41:25.221>inside <00:41:25.455>the, <00:41:25.688>inside <00:41:25.921>the <00:41:26.155>program

733
00:41:27.555 --> 00:41:30.975
<00:41:27.555>and, <00:41:27.694>uh, <00:41:27.835>to <00:41:27.975>have <00:41:28.115>him <00:41:28.254>have <00:41:28.395>him <00:41:28.535>as <00:41:28.674>supporter <00:41:28.815>of <00:41:28.955>the,

734
00:41:31.035 --> 00:41:32.415
<00:41:31.035>of <00:41:31.449>the <00:41:31.863>overall <00:41:32.277>transformation.

735
00:41:33.225 --> 00:41:37.365
<00:41:33.225>And <00:41:33.341>yes, <00:41:33.458>um, <00:41:33.575>based <00:41:33.691>on <00:41:33.808>that, <00:41:33.924>we <00:41:34.041>have, <00:41:34.158>um, <00:41:34.275>our, <00:41:34.391>uh, <00:41:34.508>user, <00:41:34.625>uh,

736
00:41:37.435 --> 00:41:41.365
<00:41:37.435>user <00:41:37.634>experience <00:41:37.835>designers, <00:41:38.035>um, <00:41:38.235>our <00:41:38.435>user <00:41:38.634>UX <00:41:38.835>team

737
00:41:42.035 --> 00:41:44.245
<00:41:42.035>that <00:41:42.234>work <00:41:42.435>out <00:41:42.634>with <00:41:42.835>the, <00:41:43.035>with <00:41:43.234>the <00:41:43.435>users,

738
00:41:44.315 --> 00:41:45.565
<00:41:44.315>with <00:41:44.690>the <00:41:45.065>business <00:41:45.440>people,

739
00:41:45.665 --> 00:41:49.245
<00:41:45.665>and <00:41:45.820>also <00:41:45.976>with <00:41:46.131>the <00:41:46.287>technical <00:41:46.442>people, <00:41:46.598>um, <00:41:46.753>the <00:41:46.909>journeys, <00:41:47.065>um,

740
00:41:49.635 --> 00:41:54.045
<00:41:49.635>with, <00:41:49.810>with <00:41:49.985>screenshots, <00:41:50.160>with, <00:41:50.335>um, <00:41:50.510>screen <00:41:50.685>designs, <00:41:50.860>um, <00:41:51.035>with,

741
00:41:54.385 --> 00:41:59.005
<00:41:54.385>um, <00:41:54.735>um, <00:41:55.085>with <00:41:55.435>prototypes, <00:41:55.785>um,

742
00:41:59.625 --> 00:42:02.405
<00:41:59.625>um, <00:41:59.780>before <00:41:59.936>we <00:42:00.091>start <00:42:00.247>to, <00:42:00.402>to, <00:42:00.558>to <00:42:00.713>develop <00:42:00.869>that, <00:42:01.025>we,

743
00:42:02.405 --> 00:42:05.085
<00:42:02.405>we <00:42:02.605>just <00:42:02.805>started <00:42:03.005>this <00:42:03.205>rapid <00:42:03.405>prototyping <00:42:03.605>approach <00:42:03.805>in,

744
00:42:05.085 --> 00:42:06.645
<00:42:05.085>in <00:42:05.365>the <00:42:05.645>last <00:42:05.925>weeks, <00:42:06.205>last <00:42:06.485>month.

745
00:42:07.145 --> 00:42:09.245
<00:42:07.145>Um, <00:42:07.425>but <00:42:07.705>we, <00:42:07.985>we <00:42:08.265>tried <00:42:08.545>out

746
00:42:09.245 --> 00:42:13.415
<00:42:09.245>and <00:42:09.352>let's <00:42:09.460>see <00:42:09.568>how <00:42:09.675>it, <00:42:09.783>uh, <00:42:09.891>how <00:42:09.998>it <00:42:10.106>will <00:42:10.214>look <00:42:10.321>like <00:42:10.429>by <00:42:10.537>the <00:42:10.645>end

747
00:42:13.415 --> 00:42:16.295
<00:42:13.415>of <00:42:13.570>the <00:42:13.726>next <00:42:13.881>year <00:42:14.037>and <00:42:14.192>how <00:42:14.348>things <00:42:14.503>will, <00:42:14.659>will <00:42:14.815>proceed.

748
00:42:16.955 --> 00:42:21.415
<00:42:16.955>Yes. <00:42:17.082>Um, <00:42:17.209>as <00:42:17.336>I <00:42:17.464>see <00:42:17.591>the <00:42:17.718>time <00:42:17.845>is <00:42:17.973>always, <00:42:18.100>uh, <00:42:18.227>running, <00:42:18.355>um,

749
00:42:21.415 --> 00:42:23.815
<00:42:21.415>lessons <00:42:21.615>learned, <00:42:21.815>what <00:42:22.015>we <00:42:22.215>have <00:42:22.415>learned <00:42:22.615>about <00:42:22.815>that.

750
00:42:24.075 --> 00:42:27.475
<00:42:24.075>Um, <00:42:24.541>we, <00:42:25.008>we <00:42:25.475>defined,

751
00:42:28.625 --> 00:42:33.125
<00:42:28.625>or <00:42:28.825>we, <00:42:29.025>we <00:42:29.225>summarized <00:42:29.425>our <00:42:29.625>learnings <00:42:29.825>in, <00:42:30.025>uh,

752
00:42:33.785 --> 00:42:38.725
<00:42:33.785>six <00:42:34.251>Agile, <00:42:34.718>which <00:42:35.185>makes

753
00:42:38.825 --> 00:42:40.525
<00:42:38.825>our <00:42:39.524>transformation <00:42:40.225>successful.

754
00:42:40.825 --> 00:42:43.565
<00:42:40.825>Um, <00:42:41.105>starting <00:42:41.384>by <00:42:41.665>the <00:42:41.944>user <00:42:42.225>experience.

755
00:42:43.835 --> 00:42:45.805
<00:42:43.835>It's, <00:42:44.068>it's <00:42:44.301>the <00:42:44.535>most <00:42:44.768>important <00:42:45.001>one, <00:42:45.235>um,

756
00:42:45.805 --> 00:42:48.085
<00:42:45.805>because <00:42:46.085>nobody <00:42:46.365>wants <00:42:46.645>to <00:42:46.924>use, <00:42:47.205>um,

757
00:42:48.155 --> 00:42:50.405
<00:42:48.155>ugly <00:42:48.388>user <00:42:48.621>interfaces <00:42:48.855>that <00:42:49.088>don't <00:42:49.321>work <00:42:49.555>out.

758
00:42:51.385 --> 00:42:54.765
<00:42:51.385>Um, <00:42:51.618>then <00:42:51.851>we, <00:42:52.085>we <00:42:52.318>start <00:42:52.551>to, <00:42:52.785>uh,

759
00:42:55.465 --> 00:42:57.965
<00:42:55.465>go <00:42:55.640>a <00:42:55.815>little <00:42:55.990>bit <00:42:56.165>in <00:42:56.340>this <00:42:56.515>lean <00:42:56.690>startup <00:42:56.865>methodology.

760
00:42:59.165 --> 00:43:02.375
<00:42:59.165>Then <00:42:59.320>my <00:42:59.476>personal <00:42:59.631>favorite <00:42:59.787>is <00:42:59.942>the <00:43:00.098>full <00:43:00.253>stack, <00:43:00.409>uh, <00:43:00.565>area.

761
00:43:02.995 --> 00:43:07.135
<00:43:02.995>Um, <00:43:03.170>because <00:43:03.345>we <00:43:03.520>see <00:43:03.694>that, <00:43:03.870>um, <00:43:04.045>having <00:43:04.220>people, <00:43:04.395>um,

762
00:43:07.135 --> 00:43:11.015
<00:43:07.135>having <00:43:07.310>developers, <00:43:07.485>um, <00:43:07.660>uh, <00:43:07.835>working <00:43:08.010>on <00:43:08.185>the <00:43:08.360>front <00:43:08.535>end

763
00:43:11.015 --> 00:43:12.575
<00:43:11.015>and <00:43:11.295>on <00:43:11.575>the <00:43:11.855>backend <00:43:12.134>side, <00:43:12.415>um,

764
00:43:13.155 --> 00:43:14.735
<00:43:13.155>is <00:43:13.435>a <00:43:13.715>really <00:43:13.995>a <00:43:14.275>performance <00:43:14.555>boost.

765
00:43:15.315 --> 00:43:20.055
<00:43:15.315>Um, <00:43:15.515>and <00:43:15.715>we <00:43:15.915>we're <00:43:16.115>forced <00:43:16.315>to, <00:43:16.515>um, <00:43:16.715>to,

766
00:43:20.395 --> 00:43:22.015
<00:43:20.395>um, <00:43:20.861>develop <00:43:21.328>our <00:43:21.795>people

767
00:43:22.315 --> 00:43:25.495
<00:43:22.315>during <00:43:22.455>the <00:43:22.595>time <00:43:22.735>they <00:43:22.875>are <00:43:23.015>working <00:43:23.155>in <00:43:23.295>the <00:43:23.435>program, <00:43:23.575>um, <00:43:23.715>to,

768
00:43:26.195 --> 00:43:27.895
<00:43:26.195>to <00:43:26.545>be <00:43:26.895>full <00:43:27.245>stack <00:43:27.595>developer.

769
00:43:27.995 --> 00:43:31.335
<00:43:27.995>Um, <00:43:28.134>we <00:43:28.275>are <00:43:28.415>having, <00:43:28.555>um, <00:43:28.694>some <00:43:28.835>kind <00:43:28.975>of <00:43:29.115>development <00:43:29.255>pass <00:43:29.395>there,

770
00:43:31.875 --> 00:43:34.295
<00:43:31.875>um, <00:43:32.108>which, <00:43:32.341>which <00:43:32.575>is <00:43:32.808>not <00:43:33.041>always <00:43:33.275>easy

771
00:43:34.295 --> 00:43:36.855
<00:43:34.295>because, <00:43:34.470>um, <00:43:34.645>we, <00:43:34.820>we <00:43:34.995>also <00:43:35.170>have <00:43:35.345>developers <00:43:35.520>who <00:43:35.695>want

772
00:43:36.855 --> 00:43:38.815
<00:43:36.855>to <00:43:37.135>focus <00:43:37.415>only <00:43:37.695>on <00:43:37.975>one <00:43:38.255>technology

773
00:43:39.035 --> 00:43:41.855
<00:43:39.035>and <00:43:39.268>one, <00:43:39.501>uh, <00:43:39.734>one <00:43:39.968>special <00:43:40.201>area, <00:43:40.435>um,

774
00:43:41.855 --> 00:43:43.415
<00:43:41.855>meaning <00:43:42.205>front <00:43:42.555>end <00:43:42.905>or <00:43:43.255>backend.

775
00:43:44.155 --> 00:43:48.895
<00:43:44.155>But <00:43:44.282>having <00:43:44.409>people <00:43:44.536>that <00:43:44.664>could <00:43:44.791>work <00:43:44.918>on, <00:43:45.045>uh, <00:43:45.173>on <00:43:45.300>both <00:43:45.427>sides, <00:43:45.555>um,

776
00:43:49.475 --> 00:43:52.535
<00:43:49.475>is <00:43:49.755>really, <00:43:50.035>um, <00:43:50.315>um, <00:43:50.595>performance <00:43:50.875>booster.

777
00:43:53.395 --> 00:43:55.095
<00:43:53.395>Yes, <00:43:53.861>co-location <00:43:54.328>is <00:43:54.795>something

778
00:43:55.095 --> 00:43:57.255
<00:43:55.095>that <00:43:55.375>worked <00:43:55.654>good <00:43:55.935>the <00:43:56.214>last <00:43:56.495>year.

779
00:43:57.595 --> 00:44:01.975
<00:43:57.595>Um, <00:43:57.750>we <00:43:57.906>just, <00:43:58.061>um, <00:43:58.217>having <00:43:58.372>good <00:43:58.528>progress <00:43:58.683>working <00:43:58.839>on <00:43:58.995>remote,

780
00:44:02.795 --> 00:44:06.975
<00:44:02.795>but <00:44:02.935>the <00:44:03.075>Agile, <00:44:03.215>um, <00:44:03.355>uh, <00:44:03.495>the <00:44:03.635>agile <00:44:03.775>way <00:44:03.915>of <00:44:04.055>working, <00:44:04.195>um,

781
00:44:06.975 --> 00:44:10.095
<00:44:06.975>needs <00:44:07.150>some <00:44:07.325>kind <00:44:07.500>of, <00:44:07.674>uh, <00:44:07.850>of, <00:44:08.025>of <00:44:08.200>direct, <00:44:08.375>uh,

782
00:44:10.095 --> 00:44:12.215
<00:44:10.095>human <00:44:10.375>interaction <00:44:10.654>in, <00:44:10.935>in <00:44:11.214>one <00:44:11.495>room.

783
00:44:12.635 --> 00:44:15.615
<00:44:12.635>And <00:44:12.775>we <00:44:12.915>see <00:44:13.055>that <00:44:13.195>this <00:44:13.335>is, <00:44:13.475>uh, <00:44:13.615>a <00:44:13.755>little <00:44:13.895>bit, <00:44:14.035>uh,

784
00:44:15.615 --> 00:44:18.575
<00:44:15.615>decreasing <00:44:15.814>our <00:44:16.015>performance <00:44:16.214>now <00:44:16.415>since <00:44:16.615>we <00:44:16.814>are <00:44:17.015>working

785
00:44:19.185 --> 00:44:21.735
<00:44:19.185>about <00:44:19.384>one <00:44:19.585>year <00:44:19.785>in, <00:44:19.985>in, <00:44:20.185>in <00:44:20.384>home <00:44:20.585>office.

786
00:44:22.475 --> 00:44:27.015
<00:44:22.475>Um, <00:44:22.615>this <00:44:22.755>is <00:44:22.895>something, <00:44:23.035>um, <00:44:23.174>that <00:44:23.315>is, <00:44:23.455>uh, <00:44:23.595>is <00:44:23.735>really <00:44:23.875>crucial.

787
00:44:27.635 --> 00:44:30.935
<00:44:27.635>Um, <00:44:27.762>but <00:44:27.889>it's <00:44:28.016>not <00:44:28.144>that <00:44:28.271>easy <00:44:28.398>in, <00:44:28.525>in <00:44:28.653>times <00:44:28.780>of <00:44:28.907>Corona <00:44:29.035>to,

788
00:44:31.785 --> 00:44:33.725
<00:44:31.785>to <00:44:32.134>support <00:44:32.484>this, <00:44:32.835>this <00:44:33.185>stuff.

789
00:44:34.225 --> 00:44:38.045
<00:44:34.225>We <00:44:34.341>try <00:44:34.458>a <00:44:34.575>lot <00:44:34.691>of <00:44:34.808>things <00:44:34.924>out <00:44:35.041>working <00:44:35.158>with <00:44:35.275>teams <00:44:35.391>with <00:44:35.508>Zoom <00:44:35.625>and,

790
00:44:38.185 --> 00:44:42.365
<00:44:38.185>and <00:44:38.360>how <00:44:38.535>we <00:44:38.710>can, <00:44:38.884>uh, <00:44:39.060>define, <00:44:39.235>um, <00:44:39.410>meeting <00:44:39.585>setups,

791
00:44:43.345 --> 00:44:46.005
<00:44:43.345>um, <00:44:43.544>in <00:44:43.745>the, <00:44:43.944>uh, <00:44:44.145>in <00:44:44.345>the <00:44:44.544>online <00:44:44.745>world.

792
00:44:46.065 --> 00:44:50.805
<00:44:46.065>But, <00:44:46.192>um, <00:44:46.319>working <00:44:46.446>as <00:44:46.574>a, <00:44:46.701>as <00:44:46.828>a, <00:44:46.955>as <00:44:47.083>a <00:44:47.210>human <00:44:47.337>together <00:44:47.465>with,

793
00:44:50.835 --> 00:44:54.325
<00:44:50.835>with <00:44:50.962>people <00:44:51.089>in, <00:44:51.216>in <00:44:51.344>the <00:44:51.471>room, <00:44:51.598>um, <00:44:51.725>is, <00:44:51.853>uh, <00:44:51.980>is <00:44:52.107>really <00:44:52.235>crucial.

794
00:44:54.785 --> 00:44:58.925
<00:44:54.785>Yes. <00:44:54.924>Then <00:44:55.065>the <00:44:55.205>agile <00:44:55.345>work <00:44:55.484>style, <00:44:55.625>meaning <00:44:55.765>having <00:44:55.904>not, <00:44:56.045>uh, <00:44:56.185>an,

795
00:44:59.145 --> 00:45:03.845
<00:44:59.145>an <00:44:59.272>an <00:44:59.399>or <00:44:59.526>not <00:44:59.654>following <00:44:59.781>an <00:44:59.908>overall <00:45:00.035>plan, <00:45:00.163>um, <00:45:00.290>but <00:45:00.417>dealing <00:45:00.545>more

796
00:45:03.845 --> 00:45:06.845
<00:45:03.845>or <00:45:03.984>less <00:45:04.125>with <00:45:04.265>change, <00:45:04.404>um, <00:45:04.544>is <00:45:04.685>also <00:45:04.825>something <00:45:04.964>that <00:45:05.105>is <00:45:05.245>really,

797
00:45:07.105 --> 00:45:08.605
<00:45:07.105>uh, <00:45:07.555>important <00:45:08.005>for <00:45:08.455>us.

798
00:45:09.265 --> 00:45:12.085
<00:45:09.265>And, <00:45:09.498>uh, <00:45:09.731>we, <00:45:09.964>we <00:45:10.198>were <00:45:10.431>not <00:45:10.665>able

799
00:45:12.505 --> 00:45:15.005
<00:45:12.505>to <00:45:12.785>work <00:45:13.065>in <00:45:13.345>any <00:45:13.625>modern <00:45:13.905>way

800
00:45:15.005 --> 00:45:16.885
<00:45:15.005>of <00:45:15.205>style <00:45:15.405>if <00:45:15.605>we <00:45:15.805>won't <00:45:16.005>have <00:45:16.205>this <00:45:16.405>kind

801
00:45:16.885 --> 00:45:18.085
<00:45:16.885>of <00:45:17.425>elastic <00:45:17.965>infrastructure.

802
00:45:18.985 --> 00:45:23.405
<00:45:18.985>Um, <00:45:19.140>meaning <00:45:19.296>not <00:45:19.451>waiting, <00:45:19.607>uh, <00:45:19.762>for, <00:45:19.918>for <00:45:20.073>weeks, <00:45:20.229>for <00:45:20.385>months

803
00:45:23.545 --> 00:45:25.525
<00:45:23.545>to <00:45:23.745>get <00:45:23.945>some <00:45:24.145>kind <00:45:24.345>of, <00:45:24.545>of, <00:45:24.745>of <00:45:24.945>server

804
00:45:25.785 --> 00:45:28.845
<00:45:25.785>or <00:45:26.065>some <00:45:26.345>kind <00:45:26.625>of, <00:45:26.904>um, <00:45:27.185>hardware,

805
00:45:29.305 --> 00:45:32.805
<00:45:29.305>but, <00:45:29.460>um, <00:45:29.616>just, <00:45:29.771>uh, <00:45:29.927>clicking <00:45:30.082>on, <00:45:30.238>on <00:45:30.393>a <00:45:30.549>website <00:45:30.705>and,

806
00:45:32.865 --> 00:45:37.205
<00:45:32.865>and <00:45:33.004>having <00:45:33.145>the <00:45:33.285>system <00:45:33.424>run, <00:45:33.564>uh, <00:45:33.705>in, <00:45:33.845>in, <00:45:33.984>in <00:45:34.125>minutes <00:45:34.265>instead

807
00:45:37.205 --> 00:45:38.365
<00:45:37.205>of, <00:45:37.466>of <00:45:37.727>weeks <00:45:37.988>or <00:45:38.249>months.

808
00:45:38.545 --> 00:45:40.525
<00:45:38.545>Um, <00:45:39.011>otherwise <00:45:39.478>we <00:45:39.945>won't,

809
00:45:40.525 --> 00:45:43.125
<00:45:40.525>we <00:45:40.680>won't <00:45:40.836>get <00:45:40.991>those <00:45:41.147>performance <00:45:41.302>on <00:45:41.458>the, <00:45:41.613>on <00:45:41.769>the <00:45:41.925>program.

810
00:45:44.235 --> 00:45:47.765
<00:45:44.235>Just <00:45:44.362>to <00:45:44.489>give <00:45:44.616>you <00:45:44.744>an, <00:45:44.871>an <00:45:44.998>outlook <00:45:45.125>on, <00:45:45.253>uh, <00:45:45.380>what <00:45:45.507>we <00:45:45.635>approach,

811
00:45:48.025 --> 00:45:49.165
<00:45:48.025>uh, <00:45:48.281>for <00:45:48.538>the <00:45:48.794>next <00:45:49.051>thing.

812
00:45:49.665 --> 00:45:53.565
<00:45:49.665>Um, <00:45:49.865>the, <00:45:50.065>the <00:45:50.265>evolution <00:45:50.465>signs <00:45:50.665>of <00:45:50.865>the <00:45:51.065>program

813
00:45:53.615 --> 00:45:56.725
<00:45:53.615>after <00:45:53.814>two <00:45:54.015>years <00:45:54.214>are, <00:45:54.415>are <00:45:54.615>really, <00:45:54.814>um, <00:45:55.015>transparent

814
00:45:56.785 --> 00:45:58.525
<00:45:56.785>and <00:45:57.134>really, <00:45:57.484>um, <00:45:57.835>really <00:45:58.185>high.

815
00:45:59.065 --> 00:46:02.805
<00:45:59.065>Um, <00:45:59.220>so <00:45:59.376>we'll <00:45:59.531>we're <00:45:59.687>working <00:45:59.842>right <00:45:59.998>now <00:46:00.153>to, <00:46:00.309>uh, <00:46:00.465>think

816
00:46:03.145 --> 00:46:07.765
<00:46:03.145>how <00:46:03.320>we <00:46:03.495>could, <00:46:03.670>uh, <00:46:03.845>integrate <00:46:04.020>the <00:46:04.195>lean <00:46:04.370>startup <00:46:04.545>method,

817
00:46:08.185 --> 00:46:09.325
<00:46:08.185>um, <00:46:08.527>or <00:46:08.868>thing <00:46:09.211>or,

818
00:46:09.325 --> 00:46:13.285
<00:46:09.325>or <00:46:09.480>parts <00:46:09.636>of <00:46:09.791>that <00:46:09.947>inside <00:46:10.102>the <00:46:10.258>overall <00:46:10.413>program <00:46:10.569>structure <00:46:10.725>so

819
00:46:13.285 --> 00:46:17.445
<00:46:13.285>that <00:46:13.412>the <00:46:13.539>user <00:46:13.666>starting, <00:46:13.794>um, <00:46:13.921>by <00:46:14.048>the <00:46:14.175>clear <00:46:14.303>need <00:46:14.430>a <00:46:14.557>user <00:46:14.685>has

820
00:46:17.465 --> 00:46:21.205
<00:46:17.465>to <00:46:17.698>brainstorming <00:46:17.931>concepts <00:46:18.165>to <00:46:18.398>the <00:46:18.631>experimental <00:46:18.865>stuff,

821
00:46:21.385 --> 00:46:25.165
<00:46:21.385>how <00:46:21.525>could <00:46:21.665>this <00:46:21.805>integrate <00:46:21.945>to <00:46:22.085>the, <00:46:22.225>to <00:46:22.365>the <00:46:22.505>overall <00:46:22.645>program, <00:46:22.785>um,

822
00:46:25.585 --> 00:46:30.205
<00:46:25.585>and <00:46:25.740>how <00:46:25.896>could <00:46:26.051>we, <00:46:26.207>um, <00:46:26.362>implement <00:46:26.518>those <00:46:26.673>stuff, <00:46:26.829>um, <00:46:26.985>in,

823
00:46:30.225 --> 00:46:34.005
<00:46:30.225>in <00:46:30.352>the <00:46:30.479>program <00:46:30.606>structure <00:46:30.734>so <00:46:30.861>that <00:46:30.988>the <00:46:31.115>user <00:46:31.243>is, <00:46:31.370>uh, <00:46:31.497>is <00:46:31.625>visible

824
00:46:34.005 --> 00:46:38.285
<00:46:34.005>through <00:46:34.285>all, <00:46:34.565>um, <00:46:34.845>different, <00:46:35.125>um, <00:46:35.405>um,

825
00:46:38.435 --> 00:46:39.765
<00:46:38.435>flights, <00:46:38.834>uh, <00:46:39.232>flight <00:46:39.632>levels.

826
00:46:40.065 --> 00:46:44.605
<00:46:40.065>Um, <00:46:40.205>and <00:46:40.345>the <00:46:40.485>user <00:46:40.625>will <00:46:40.765>have <00:46:40.905>some <00:46:41.045>something <00:46:41.185>at <00:46:41.325>the <00:46:41.465>end

827
00:46:44.605 --> 00:46:48.845
<00:46:44.605>of <00:46:44.721>the <00:46:44.838>day, <00:46:44.955>um, <00:46:45.071>in <00:46:45.188>inside <00:46:45.305>Mike <00:46:45.421>where <00:46:45.538>he <00:46:45.655>has <00:46:45.771>a <00:46:45.888>smile, <00:46:46.005>uh,

828
00:46:48.845 --> 00:46:52.485
<00:46:48.845>when <00:46:49.020>he <00:46:49.194>start, <00:46:49.370>uh, <00:46:49.544>his, <00:46:49.720>his <00:46:49.895>application, <00:46:50.069>uh, <00:46:50.245>and,

829
00:46:52.545 --> 00:46:56.525
<00:46:52.545>and <00:46:52.672>start <00:46:52.799>to <00:46:52.926>work, <00:46:53.054>uh, <00:46:53.181>work <00:46:53.308>out, <00:46:53.435>um, <00:46:53.563>his, <00:46:53.690>his <00:46:53.817>daily <00:46:53.945>work.

830
00:46:59.015 --> 00:47:01.395
<00:46:59.015>So, <00:46:59.365>um, <00:46:59.714>this <00:47:00.065>is <00:47:00.415>more

831
00:47:01.395 --> 00:47:04.715
<00:47:01.395>or <00:47:01.595>less, <00:47:01.795>um, <00:47:01.995>the, <00:47:02.195>the <00:47:02.395>cargo <00:47:02.595>1492 <00:47:02.795>stuff.

832
00:47:05.095 --> 00:47:05.315
Um.