Application Support Specialist (m/f/d)
Application Support Specialist (m/f/d) at EXTEDO
Requirements
- Technical training/apprenticeship (e.g. IT specialist with a focus on system integration), an academic degree or a comparable qualification
- You already gained professional experience in a similar environment
- You feel right at home, surrounded by IT professionals who use and support web-based and client-based software tools
- You are familiar with Windows Server, Linux and SQL databases
- Ideally, you already have basic knowledge of Docker, Cara platform from Generis, Azure and scripting languages (e.g. Python, Powershell)
- You love to explore problems and develop solutions
- You have a talent for multitasking and a strong ability to prioritize topics
- You are customer-oriented and have strong communication skills
- Very good knowledge of English (spoken and written), German is a plus
Scope of Work
- Incident & Problem Management in the 1st & 2nd level for our customers
- Identify, understand, analyze, and develop solutions while ensuring a positive customer experience
- Communication and documentation of the measures carried out, as well as expansion of our knowledge database
- Track solutions with internal and external stakeholders
- Perform installations, updates, and configurations on customer systems
- Proactively contribute ideas to make our support services even more valuable to our customers and implement your ideas
- Learn and constantly expand your skills with regard to our EXTEDO products, IT technologies and regulatory know-how
- Work in a cross-functional team and get involved in innovative projects for sustainable process improvement
- You will work closely with our international support and sales teams, as well as product management and software development
Benefits
- Meaningful job and work environment: with your work, you help to bring new medicines and vaccines to patients faster and safer
- Structured onboarding: personal coach and a personal development plan fitting the position and your needs
- Flat hierarchy and short decision-making processes
- Personnel Development
- 30 days of vacation
- Company Pension (Direktversicherung) and access to Corporate Benefits program
- Flexible working hours and overtime regulation with compensation in leisure time
- Free tea, coffee and a table soccer at the office
- Outstanding company and team events
- At EXTEDO you work in a great multicultural team
Applicant Location Requirements
About EXTEDO
Working at EXTEDO stands for being a part of something truly meaningful: We are passionate about making a positive impact on the world by empowering health authorities and pharmaceutical companies to bring life-saving drugs and vaccines to patients faster and safer than ever before.
Our innovative software and services in Regulatory Information Management (RIM) are enabling our customers to bring healing to patients all around the globe. As a member of our dynamic team, you will have the opportunity to work with some of the brightest minds in the industry, contributing your own unique talents and skills to make a real difference. Together, we are making the world a healthier and safer place for everyone, and we invite you to join us on this exciting journey.
Today, EXTEDO enables around 35 regulatory authorities and 1000 maintained customers across 65 countries to deliver Effortless Compliance™. Our clients range from small CROs to large multi-national pharmaceutical organizations, and we cover industries from biotech to homeopathics, and medical devices to crop sciences.
Our mission of Effortless Compliance™ ensures that organizations are able to spend more time doing the things they want to do, rather than the things they have to do.