Application Manager & Platform Owner

The Internal IT team is responsible for all IT-related matters of our employees, from workplace devices to the company-wide application landscape. We rely on modern equipment, cloud technologies, and powerful tools to optimally support our employees and create sustainable business value. In doing so, we make a key contribution to the success of our company. As a Senior Application Manager, you take ownership of our ServiceNow platform and ensure its stable operation as well as its continuous strategic development. You think end-to-end, connect business needs with platform capabilities, and ensure that ServiceNow evolves as a central backbone for our internal IT processes. This role is aimed at a personality who takes responsibility, enjoys working across departments, and creates sustainable solutions with a pragmatic, hands-on mindset. Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Spain and Switzerland.

This is what you get up for in the morning:

• Ownership of the ServiceNow platform, ensuring stable operation, governance, and continuous improvement.
• Responsibility for the strategic development of the ServiceNow platform and its alignment with internal IT processes and business needs.
• Operation, maintenance, and configuration of the platform, including workflows, modules, and integrations.
• End-to-end ownership of platform changes and improvements: from requirements gathering through configuration, testing, and user adoption to productive release.
• Ensuring a stable production environment, including incident, problem, and change management within ServiceNow.
• Planning and coordinating releases, platform updates, and upgrades.
• Close collaboration with application managers, developers, and data engineers to integrate. ServiceNow with the broader application landscape.
• Coordination of internal stakeholders and external partners to ensure sustainable platform evolution.
• Driving best practices around platform governance, security, scalability, and process standardization.

• Solid experience (around 5+ years) working with ServiceNow, ideally in a platform ownership, application management, or administrator role.
• Experience operating and evolving enterprise platforms or business-critical applications.
• Strong understanding of IT service management processes and platform-based workflows.
• Strong ownership mindset with the ability to connect technical platform capabilities with business needs.
• Hands-on mentality with the ability to configure and adapt platform functionality independently.
• Experience working with integrations, workflows, or low-code platform configurations.
• Structured, independent, and solution-oriented working style.
• Very good English skills for collaboration with international teams and stakeholders. German language skills are considered a strong asset.

• Continuous Learning from Day 1: We support your personal and professional development with both time and financial resources.
• Strong Company Culture: Open communication, helpfulness, authentic collaboration, and a true learn-it-all mindset.
• Living New Work: Flexible working hours and a hybrid setup in Barcelona, designed around your needs for an optimal work-life balance.
• International Environment: Work with people from diverse backgrounds and collaborate with colleagues across Switzerland in Bern, Basel, and Zurich.
• Room to Shape and Create: With us, you can actively contribute ideas and create real value for our clients and the team.
• Master a New Language: We offer free language courses in German, English, Catalan, and more.