CRM Administrator

We are seeking an experienced CRM Administrator to lead the implementation, administration, support and ongoing optimization of our CRM platform. This role requires a strong blend of technical expertise and business collaboration, ensuring that CRM systems effectively support organizational goals and drive data-informed decision-making., * Administer, configure, and maintain the CRM platform to ensure optimal performance, reliability, and scalability

• Lead CRM implementation projects, including system upgrades, enhancements, and integrations
• Collaborate closely with Technology and Business stakeholders to gather requirements and translate them into effective CRM solutions
• Design and manage data models, workflows, automation rules, and user roles/permissions
• Ensure data integrity, quality, and governance across CRM systems
• Develop and maintain dashboards, reports, and analytics to support business insights and strategic decisions
• Perform data analysis to identify trends, gaps, and opportunities for improvement
• Manage integrations between CRM and other enterprise systems using APIs and integration tools (e.g., Jitterbit)
• Support and troubleshoot CRM-related issues, providing timely resolution and user support
• Maintain documentation for system configurations, processes, and best practices
• Stay up to date with CRM trends, tools, and emerging technologies, * Collaborate closely with Technology teams for system architecture and integrations
• Partner with Business teams to align CRM capabilities with operational needs
• Support end-users across departments to maximize CRM adoption and effectiveness

• Minimum 5 years of experience in CRM implementation, administration, and management
• Strong knowledge of CRM platforms (e.g., Salesforce, Zoho, Microsoft Dynamics, or similar)
• Proficiency in SQL for data querying and manipulation
• Experience with Java, JavaScript, or similar programming languages
• Hands-on experience with Azure services and cloud-based environments
• Solid understanding of data warehousing concepts and data architecture
• Experience with APIs and system integrations
• Familiarity with integration tools such as Jitterbit (or equivalent)
• Strong data analytics and reporting skills
• Excellent problem-solving and troubleshooting abilities

Preferred Skills

• Experience with ETL processes and tools
• Knowledge of data visualization tools (e.g., Power BI, Tableau)
• Understanding of Agile or Scrum methodologies
• CRM certifications (preferred but not required)

Soft Skills

• Strong communication and stakeholder management skills
• Ability to bridge the gap between technical and business teams
• Detail-oriented with a focus on data accuracy and system efficiency
• Proactive and self-driven with a continuous improvement mindset

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Sick pay