Repairs Administrator

At MSV Housing we're committed to making sure our customers have good quality, safe and well-maintained homes, and our Repairs Administrators are key to making this happen. We are looking to recruit an experienced repairs or administrative professional, or an enthusiastic individual with strong organisational, coordination and customer service skills, to join our established team.

Reporting to the Repairs Manager, our Repairs Administrators provide comprehensive administrative support to the repairs and maintenance service, including resource planning, invoice processing and support across contractor, materials and fleet management. In addition, we are looking for candidates who have a genuine passion for advocating on behalf of people and communities.

What do our Repairs Administrators do;

• Provide comprehensive administrative support to enable the efficient delivery of the repairs and maintenance service, including resource planning and day-to-day coordination.

• Manage ordering, invoice processing and supplier administration for repairs, ensuring accuracy, compliance and value for money.

• Support the delivery of a customer-focused repairs service, raising repair orders, scheduling appointments, handling enquiries and resolving customer queries or dissatisfaction at point of contact.

• Maintain accurate and up-to-date data systems and records, ensuring confidentiality, data protection and compliance with organisational standards.

• Work flexibly and professionally across the service, contributing to MSV's values, health and safety requirements, equality and diversity commitments, and positive team wellbeing.

• A good standard of education, including a minimum of 5 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English, with a commitment to ongoing professional development.

• Proven experience of working in a busy, customer-focused administrative or support role, ideally within a repairs, housing or service delivery environment.

• Experience of providing effective administrative support, including processing invoices, maintaining records and managing related data accurately.

• Strong IT skills, with confidence using Microsoft Office and service or data management systems.

• Excellent communication and listening skills, with the ability to respond professionally, empathetically and compassionately to a diverse customer base.

• A structured, organised and resilient approach, with the ability to plan workloads, work flexibly and take ownership of issues to achieve positive outcomes., We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.

• A positive, collaborative attitude with a commitment to equality, diversity, confidentiality and delivering excellent customer service.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs

• Flexibility on where you work with home working kit provided

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.

• Company pension scheme with up to 10% matched contributions

• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives

• Life assurance subject to being a member of our company pension scheme.

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.