Dialpad Conversational AI Implementation Specialist

RPR is seeking a hands-on Dialpad Conversational AI Implementation Specialist to support a customer-service chatbot and internal AI agent rollout.

We already have the workflow direction, PIM source, website content, and platform architecture defined. This is not a from-scratch chatbot build. This is not a platform redesign role.

You will implement, refine, load, configure, test, and launch chatbot workflows inside an existing Dialpad Kare/Koopid environment.

You will refine source content, structure website and PIM information, load customer-service questions and approved answers, configure triggered workflows, validate grounded chatbot responses, and support production deployment on the customer's website.

Responsibilities

• Work inside the existing Dialpad Kare/Koopid chatbot environment.
• Refine defined customer-service workflows.
• Review website, PIM, and product-source content for chatbot readiness.
• Scrape, structure, and organize website content where needed.
• Load customer questions and approved answers into chatbot workflow structures.
• Configure triggered workflows for known customer intents.
• Support workflows for product questions, stock checks, order lookup, account inquiries, and general support.
• Test chatbot responses against approved source material.
• Validate live-agent handoff and escalation paths.
• Debug broken responses, missing paths, and incorrect routing.
• Support internal AI agent rollout where appropriate.
• Document workflow changes, source mappings, and unresolved issues., * Have you worked hands-on with Dialpad Kare, Koopid, Dialpad AI Agents, or Dialpad Digital Engagement?
• Describe one chatbot/contact-center workflow you personally configured. Include details like platform used, use case, triggers, data source and testing methodology.
• What is the difference between grounding a chatbot and fine-tuning a model?

Do you have experience in Software implementation?, * Hands-on chatbot, contact-center, or conversational AI implementation experience.

• Experience with Dialpad Kare/Koopid or a comparable orchestration platform.
• Ability to configure workflows, not just write prompts.
• Understanding of customer-service routing, escalation, and human handoff.
• Experience organizing Q&A, knowledge-base content, website content, or product data.
• Ability to work with structured product, website, or PIM data.
• Comfort testing chatbot behavior before production launch.
• Ability to execute inside an established architecture.

Helpful Experience

• Dialpad Digital Engagement, Dialpad AI Agents, Kare, or Koopid.
• Genesys, Twilio Flex, Dialogflow CX, NICE CXone, Five9, Zendesk, Intercom, Ada, Kore.ai, Cognigy, or similar platforms.
• PIM, product catalog, or e-commerce data experience.
• Magento, Shopify, or similar e-commerce platform exposure.
• RAG, structured-content grounding, or knowledge-base design.
• Stock check, order lookup, account inquiry, or transactional-support workflows.
• Contact-center analytics, skill mining, or conversation review.

$25 - $55 an hour - Contract, Compensation: $25-55/hr, depending on platform depth and relevant implementation experience.

Direct hands-on Dialpad Kare/Koopid experience will command the higher end of the range.

Remote, US-based preferred. Business-hours overlap with Pacific Time required.

Pay: $25.00 - $55.00 per hour