Assistant Service Desk Manager (m/f)
BERG Personalmanagement GmbH
Nürnberg, Germany
8 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Nürnberg, Germany
Tech stack
Macintosh Computers
Business Software
Microsoft Office
Information Technology
Job description
- Assist the Service Desk Managers in all daily operational tasks as listed below and act as a stand-in Day to Day monitoring of the external provider's service delivery and SLA fulfillment
- Incident- and Problem Management
- Knowledge- and Quality Management internal and external service provider
- Point of contact for the Business user community in all IT-related inquiries
- Handling of escalations and interface between Business users, IT-departments and external Service Desk
- Provide a high level of customer service/satisfaction
- Creating and analyzing reports
- Arranging meetings and creating presentations
Requirements
-
Minimum 2 years of working in a large corporate IT-setting with experience in IT-Service Management and/or IT-Service Desk environments
-
Experience working with a wide range of computer technologies and business solutions
-
Non-expert but wide spread knowledge of PC, MAC, Business Applications and IT Infrastructure
-
Excellent Communication- and English language skills in verbal and written form
-
Strong analytical skill and understanding of reports
-
Advanced Knowledge in MS Office
About the company
Our company located in the Metropolregion Nürnberg is a recruitment consultancy within the IT and Office staff environment. We work for small, medium and large scale enterprises in the North-Bavarian region and recruit well-qualified personnel on demand.
For one of our customers, a leading sporting googs manufacturer situated in Herzogenaurach, we are looking for an