Order Management Co-ordinator

• Loading Civil and Military, New Build and Spares Orders within Ontic's Enterprise Resource Planning (ERP) and wider business systems. Ensuring that information provided by Customers is accurately captured within the respective Purchase Order.
• Validating the accuracy and integrity of Customer provided documentation, including Purchase Order and Customer specific requirements that may be required. Work with both Customer Account Managers (CAMs) and Customer Programme Managers (CPMs) to resolve information omissions.
• Administering a variety of Customer Portals to extract and upload requisite information.
• Communicating updates regarding the status of Order Reviews and Purchase Order queries to both CAMs and CPMs.
• Responsible for loading orders to Ontic's Customer Relationship Management system to facilitate and close Contract Reviews. Providing reports to Customer Account Managers concerning Orders that are held and working towards resolutions of such bottlenecks.
• Responsible for working across functions to complete and close out Contract Reviews, escalating delays in the progression of Contract Reviews
• Responsible for supporting the invoicing function within Ontic. Reconciling exports against Customer Orders and the issuance of invoices.
• Apply attention to detail and possesses a pragmatic approach towards problem solving

Do you have experience in SharePoint?, At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.

• Self-motivated and able to work within a multi-disciplined team.
• Comfortable using Microsoft applications (Dynamics 365, Excel Outlook, SharePoint).
• Ability to prioritise and manage a diverse workload.
• You'll possess strong interpersonal skills and be an expert at building relationships with customers, suppliers and internal functions.

At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our benefits package highlights include:

• Up to 29 days paid holiday plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for an Order Management Co-ordinator to join our programmes team responsible for managing relationships with a portfolio of clients. This role will be based at our Staverton site. Please note this position is a 12-month fixed term contract. Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.