Technology Service Coordinator

Job Summary: The Technology Service Coordinator is responsible for ensuring the smooth operation and support of technology services within the organization. This role involves overseeing account creation, managing equipment maintenance, providing end-user support, troubleshooting issues, handling inventory management, and configuring systems. The Technology Service Coordinator will act as a key liaison between end-users and network administrator to deliver efficient and effective technology solutions., * Account Creation:

• Set up and manage user accounts, permissions, and access across various systems and platforms.
• Ensure timely and accurate creation, modification, and deactivation of accounts as per organizational policies.

• Equipment Maintenance:

• Oversee the maintenance and repair of hardware including computers, printers, and other IT equipment.
• Schedule regular maintenance checks and ensure equipment is kept in optimal working condition.

• Troubleshooting:

• Diagnose and resolve hardware and software issues for end-users.
• Provide technical support and escalate complex issues to network administrators, when necessary.

• Inventory Management:

• Track and manage IT equipment inventory, including acquisition, deployment, and disposal.
• Maintain accurate records of inventory levels and equipment status.

• End User Support:

• Serve as the primary point of contact for end-users seeking technical assistance.
• Provide exceptional customer service and support to ensure user satisfaction and resolve technical issues promptly.

• Ticket Management:

• Manage and prioritize service tickets using the organization's ticketing system.
• Monitor ticket progress, ensure timely resolution, and communicate updates to end-users.

• System Configuration:

• Configure and deploy software and hardware systems in accordance with organizational requirements.
• Ensure systems are set up correctly and comply with IT policies and standards.

• Other Duties:

• Plan/manage resources for IT projects while acting as a liaison between employees, clients, and network administrators.
• Pull data from our proprietary software to measure program performance and develop reports.
• Analyze company workflow to streamline and automate processes to improve efficiency.
• Test software releases, network updates/backups, and new technologies while keeping internal employees informed and educated.
• Other duties, as needed to support the growth and success of the company.

Do you have experience in iOS?, Do you have a Bachelor's degree?, * Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

• Experience: Minimum of 2-3 years of experience in IT support, technology coordination, or a similar role.
• Skills:

• Proficiency in diagnosing and resolving technical issues.
• Experience with ticketing systems and inventory management tools.
• Strong understanding of hardware, software, and networking principles.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and strong problem-solving abilities.

Additional Requirements:

• Ability to work independently and as part of a team.
• Ability to pass a background check and urine drug screen.
• Flexibility to adapt to changing technology and organizational needs.
• Willingness to work outside standard hours if required for urgent issues or maintenance.
• Proficient knowledge of iOS and Android device set-up and troubleshooting.
• Proficient knowledge of licensing activation, set-up, and management.
• Proficient in Microsoft Office Suite including Sharepoint, OneDrive, Teams, and Outlook

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Disability Insurance
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Schedule:

• 8:30 a.m. - 5:00 p.m. Monday - Friday

Mobile Medical Corporation is a Women Business Enterprise (WBE) that provides solutions for occupational medical and risk management programs nationwide. We deliver industry best practices and focus on the physical and mental well-being of the workforce. From sales to operations, we prioritize customer satisfaction, compliance, secure technology, and cost containment to build and retain long-term partnerships with our clients.