IT Field Technician

The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base. Sound interesting? Do you want to make a positive difference in the next generation of schools?, Includes, but is not limited to the following, * Provide technical support on software, web browsers, and other applications.

• Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Set up new devices and install them in classrooms, offices, and labs.
• Work with the network team on updates to the network or infrastructure as needed., * Assist school staff members with technology requests that come through the ticketing system.
• Provide excellent customer service to clients.
• Answer questions and teach staff members tips and tricks to accomplish their tasks.
• Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way.
• Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.

Ticket & Task Management

• Respond to, follow up on, update, and close assigned tickets in a timely manner.
• Update and close project tasks as they are completed.
• Escalate and assist with technical issues and/or requests when necessary.
• Balance workload and ticket assignments.
• Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.

Documentation & Confidentiality

• Update client documentation when changes are discovered.
• Maintain an up-to-date client inventory.
• Ensure the privacy of confidential information including records and files.

Team Participation & Travel

• Travel to and from client sites as needed, as assigned by the Team Lead/Manager.
• Participate in team meetings and company updates.

To excel here, you'll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you'll need to be passionate about making an impact., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required., * Require 1 year of basic technical experience or education in IT

• Minimum of 1 year of customer service experience.

Technical & Problem-Solving Skills

• Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
• Ability to comprehend and follow verbal/written instructions in English.

Professionalism & Communication

• Ability to always present oneself in a professional manner.
• High level of discretion and ability to follow confidentiality protocols., * Must have reliable transportation to travel to and from work sites.
• Must maintain a safe driving record.
• Must always carry valid vehicle insurance and a driver's license.
• Must clear a criminal background check., * Associate degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 1 year of technical support experience and A+ Certification.
• Demonstrated experience in helpdesk, network documentation, and network maintenance.

Technical Skills

• Demonstrated experience repairing end-user equipment in a professional capacity.
• Demonstrated experience diagnosing end-user networking issues., * Demonstrated experience performing technical work in a customer-facing role., * Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
• Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
• Vision abilities (with correction) include close, distance, and ability to adjust focus.
• The ability to communicate information and ideas in speaking so others will understand.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.

Mileage reimbursement, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance, Cell phone reimbursement, This is a full-time position, and typical work hours are Monday through Friday, 40 hours. We observe first-shift hours that vary based on client needs. Overtime, while rare, may be requested by management on a seasonal or as-needed basis. TRAVEL This position may require daily travel up to a 50-mile radius around the posting of this position. Dependable transportation to and from client locations is required. Vinson reimburses employees at a rate of $.70 per mile after 40 miles of travel per day. PAY RATE From $15.00 - $24.00 an hour based on experience and job location BENEFITS FOR FULL-TIME EMPLOYEES

• 401(k) with company match after six months of employment
• Health Insurance
• Dental Insurance
• Vision Insurance
• Tenure-based PTO policy, accruing starts at 120 Hours per year
• 10 Paid Holidays
• Life Insurance
• Paid Monthly Team Lunches
• Hours of Operation: Monday - Friday
• Mileage Reimbursement
• Company Phone or Personal Phone Reimbursement
• Flexible Schedule
• Being Part of a Team vs. Being a Number
• Friendly Working Environment

About the Company We live in a fast-paced world where technology is transforming lives every day-especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees-experts in their fields-partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape. At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee's dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you'll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.