4755 - 53771 - Continuum Technical Support Specialist I

DeRoyal Industries, Inc.
Powell, United States of America
3 months ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Powell, United States of America

Tech stack

Azure
Dynamic Host Configuration Protocol
Desktop Computing
PC Tools
Radio-Frequency Identification
Remote Access Technology
TCP/IP
Wide Area Networks
Smartsheet
File Transfer Protocol (FTP)
Firewalls (Computer Science)

Job description

Continuum® is an automated Inventory Management/Charge Capture system. As a Continuum Technical Support Specialist, you will be the first point of contact for all user issues pertaining to Continuum.

Requirements

  • Responsible for processing & shipping all RFID tag requests via JDE and/or Smartsheet
  • Working knowledge of remote access tools such as LogMeIn, SecureLink, RDP, VNC
  • Ability to document and summarize requests in service tickets
  • Ability to troubleshoot hardware issues such as maglocks, push to exit's, desktops, touchscreen monitor's, RFID printers, iPad's, etc.
  • Ability to troubleshoot and support proprietary systems and software. Experience with Microsoft Azure Cloud is a plus
  • Familiar with network terminologies such as DHCP, Static, TCP/IP, Firewall, LAN/WAN, FTP, etc.
  • Ability to monitor all device and interface alerts and follow our downtime procedure where necessary
  • Ability to determine the most effective manner to resolve user issues. Engage in research and in-depth troubleshooting to resolve technical issues. Contacting and working closely with IT departments internally and externally.
  • Ability to work as a productive member of a cohesive group toward a common goal, contributing to team development and effective team dynamics
  • Ability to work and communicate with team members from various organizational levels
  • Will need to be available for on-call support at least 2 weeks/month
  • Ability to work on helpdesk related projects as assigned by Manager

Growth Opportunities: This position has the potential to move into both an advanced technical support role or a customer facing travel installation role.

EDUCATION AND/OR EXPERIENCE

Minimum of 2 years of technical experience and 1 year of call center/customer service experience highly preferred.

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

OTHER SKILLS AND ABILITIES

Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency. Technical aptitude and mechanical dexterity are a must.

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