Senior O&M Systems Lead-Springfield, VA

• Lead day-to-day STIP operations across CLIN 0002 (O&M) - incident management, corrective maintenance, daily operational verification, automated dashboard monitoring.
• Own the corrective maintenance backlog: triage, prioritization, defect-to-release lifecycle, release management. Drive the 98.9% Ao KPP and the Sev-1 SLA (
• 8 hours including non-business hours) - including 24x7 on-call coordination with the Tier 3 ops team.
• Coordinate STIX Client and external system interfaces (STIP-Secure Flight, STIP-CAT, STIP-EMD, future AIT/CPSS/BRT).
• Cross-CLIN coordination: bridge Enhancement sprint releases into O&M without operational disruption; transition Enhancement deliverables into sustained operations.
• Lead monthly Service Management Reviews with TSA and report on QASP performance metrics.
• Support Cybersecurity Posture (§4.3.4): monthly patching within 14 days, ConMon, STIG hardening coordination.
• Mentor Tier 3 staff and serve as escalation path for complex incidents; lead Critical Incident Root Cause Analysis (§4.2.6).

Do you have experience in Team management?, * Minimum 8 years of federal IT O&M experience, with at least 3 years in a Lead / Manager capacity.

• Demonstrated track record managing systems with availability SLAs of 99% or higher.
• ITIL Foundation certification; ITIL Practitioner or Expert preferred.
• Experience with Agile / SAFe sprint integration into an O&M release cadence.
• U.S. Citizenship and ability to obtain Public Trust with SSI access., + Direct STIP, DISCOVER I, or STEMM operational experience - knowledge of the STIP daily operational verification checklist, overnight batch processes, and known defect backlog is highly valued.
• Prior role with ASRC Federal or other firm supporting TSA STIP O&M.
• Experience with ServiceNow or equivalent ITSM tooling at federal scale.
• Familiarity with TSANet and DHS DC1/DC15 hosted environments.
• Active Public Trust at submission.

Compensation - Targeted range: $135,000-$155,000 base, plus performance bonus eligibility. Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award.

Location: Springfield, VA (TSA HQ) - hybrid; with periodic on-site at DHS DC1 (Mississippi) / DC15 (Virginia) as required

Employment Type: Full-time, contingent on contract award (anticipated September 2026); short-term proposal/consulting engagement also available

Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award.

Citizenship: Must be a U.S. citizen.