RSA Head of Platform - UK & Ireland

We are looking for ahighly experienced Platform Leader to lead the end-to-end delivery, and performance of a large-scaleRoadside Assistance (RSA) operations platform for our global clients. The candidate will be based inUK and Ireland and will serve as thecentral leader for managing and expanding RSA operations across all UK and Ireland Business Partners This is a strategic and operational leadership role that requiresstrong platform management experience, deep understanding ofoperations, stakeholder management capabilities, and the ability to build and scale high-performing teams in in the UK.

What you will do

Platform Ownership Strategic Execution

• Take full ownership of the RSA operations platform for internal operations management
• Lead theend-to-end platform delivery, including workforce planning, process mapping, technology integration, and performance governance
• Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence
• Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability

Operational Excellence

• Oversee day-to-day operations for UK RSA business delivered from UK and Ireland
• Drive productivity, efficiency, and accuracy across the entire service lifecycle - including emergency roadside assistance, accident response, and customer support
• Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives
• Deliver operation performance with agreed budget

Leadership Team Building

• Build and lead a team of managers, team leads, and frontline staff.
• Define goals, manage performance, and develop talent through coaching and structured development plans.
• Create a high-performance culture focused on accountability, ownership, and customer satisfaction.

Client Stakeholder Management

• Act as a primary interface between the client's senior leadership in UK
• Own operational governance, manage escalations, and lead regular business reviews
• Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives

AI Readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Do you have experience in Operations management?, * 10-15 years of experience inplatform or operations management, preferably in Roadside Assistance sector

• Excellent leadership, communication, and stakeholder management skills.
• Proven experience setting up and managing end-to-end platforms in a high-complexity, client-facing environment operating a 24/7 operation
• Experience managing global clients and stakeholders, preferably in theautomotive or RSA sector.
• Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools.
• Ability to thrive in a fast-paced, startup-like setup environment.
• Previous experience managing UK/Europe-based clients.
• Exposure to RSA, emergency response, or auto-assistance operations.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.