IT Service Desk Technician (1st Line)

Do you have experience in Windows?, Passionate about IT? Ready to turn that into a career?

If you're enthusiastic about technology and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

We're looking for a highly motivated IT Service Desk Technician (1st line) to deliver first-class, customer-focused technical support to over 550 users.

As an IT Service Desk Technician (1st line) you'll be the first point of contact and responsible for initial troubleshooting. You'll handle queries via our service desk system, phone, email, Microsoft Teams, and in person.

You will be encouraged to continue your professional development by sitting certification-based training such as CompTIA certification pathways including A+, N+ and S+.

You'll have excellent communication skills, being able to explain technical issues in plain English, and show empathy and patience with end users.

Skills and experience required

Basic Windows operating systems and hardware troubleshooting

• . Excellent written and verbal communication skills
• . Ability to work independently and as part of a team
• . A fundamental understanding of network concepts such as LAN and Wi-F
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Pulled from the full job description

• Annual leave
• Employee assistance programme
• Free parking
• Company pension
• Cycle to work scheme, A minimum of 25 days annual leave plus bank holidays
• . Membership to Local Government Pension Scheme - Local Government Pension Schem
• e Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp
• . Career development, training opportunities and access to e-learnin
• g Access to eye care vouchers and VDU Glasse
• s External Occupational Health servic
• e Cycle to Work Schem
• e Access to Employee Assistance Programme 24/
• 7 Free parkin
• g