IT Support Specialist

RIFFEL-ROBERSON, P.A.
Selma, United States of America
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Remote
Selma, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
iOS
Software Applications
System Configuration
DNS
Issue Tracking Systems
Information Security Management
IT Management
Networking Hardware
Virtual Private Networks (VPN)
Microsoft Office
Windows Server
Networking Basics
Network administration
PCI Data Security Standards
TCP/IP
Software Troubleshooting
Peripherals
Firewalls (Computer Science)
Computer Equipment
Information Technology

Job description

This is a remote position. Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide expert technical support to users, troubleshoot software and hardware issues, and assist in maintaining our IT systems. Your proactive approach will ensure seamless computer operations, enhance user experience, and contribute to the overall efficiency of our organization's technology environment. DUTIES AND RESPONSIBILITIES:

  • Respond to support requests in person, by phone and through the ticketing system

  • Guide users through troubleshooting and problem-solving processes

  • Install, modify and repair computer hardware and software

  • Deploy and support computer peripherals and accessories

  • Ensure proper security hardening of network devices using industry-standard benchmarks

  • Troubleshoot network performance, bandwidth, connectivity and access issues

  • Assist with mobile device management and support

  • Promote strong information security practices and ensure compliance with PCI-DSS, HIPAA, PII and NFL ISRI requirements

  • Be available for occasional six-day work weeks and intermittent after-hours support

  • Manage hardware purchasing and provisioning

Requirements

  • Proven experience providing technical support in a help desk or desktop support environment with excellent customer service skills.

  • Strong troubleshooting skills in software applications including Microsoft Office Suite and enterprise tools like Microsoft Windows Server and Active Directory.

  • Solid understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network administration tools.

  • Hands-on experience managing computer hardware components and operating systems including Windows (Windows 10/11) and Apple IOS.

  • Familiarity with IT management tools.

  • Ability to analyze technical issues quickly and communicate solutions clearly to users of varying technical backgrounds.

  • Strong organizational skills with attention to detail when documenting incidents or system configurations.

About the company

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