IT Assistant (Part Time)

Join our dynamic team as a Part-Time IT Assistant and become a vital contributor to our technology infrastructure! In this role, you will provide essential technical support, troubleshoot software and hardware issues, and assist with managing computer systems across various platforms. Your proactive approach will ensure seamless IT operations, empowering our team to work efficiently and securely. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while supporting diverse IT functions., * Deliver prompt and effective technical support to end-users for hardware, software, and network issues

• Troubleshoot and resolve software problems across operating systems and IT infrastructure
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance
• Assist with computer network administration tasks including LAN, VPN, DNS, TCP/IP, firewall configurations, and network security measures
• Support IT infrastructure management by monitoring license agreements for Microsoft products, core banking processor, etc.
• Maintain and update help desk tickets; document incidents thoroughly for analysis and resolution tracking
• Collaborate with team members on system upgrades, security patches, and network improvements to enhance overall IT resilience

• Prior experience in IT support or help desk roles demonstrating strong customer service skills
• Knowledge of troubleshooting tools such as BMC Remedy or similar ticketing systems
• Familiarity with operating systems including Windows (especially Windows Server)
• Hands-on experience with computer networking concepts like LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices
• Understanding of computer hardware components and maintenance procedures
• Ability to analyze technical issues quickly and communicate solutions clearly to non-technical users
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced setting

Embark on an exciting journey where your technical expertise makes a real impact! We're dedicated to fostering growth and providing a supportive environment for all our team members. If you're passionate about technology and eager to develop your career in IT support within a vibrant organization, we want to hear from you!

• Flexible schedule