IT Support Technician

We are seeking a motivated and customer-focused Tier 1 IT Support Technician to join our team. This entry-level IT role will serve as the first point of contact for employees needing technical assistance with hardware, software, network connectivity, and user account issues., * Respond to employee IT support requests via phone, email, and ticketing systems

• Troubleshoot and resolve common hardware, software, and network connectivity issues
• Reset passwords and manage user access permissions
• Install, configure, and deploy workstations, printers, peripherals, and other IT equipment
• Support Microsoft 365 applications and Windows operating systems
• Document support activities, solutions, and procedures within the ticketing system
• Escalate more complex technical issues to higher-level IT support personnel
• Assist with maintaining IT inventory and tracking company technology assets
• Perform basic preventative maintenance and software updates
• Support end users with professionalism, patience, and strong customer service
• Assist with basic IT infrastructure projects, including running network cable, installing drop connections, mounting and supporting wireless access points, and setting up network-connected devices

Do you have experience in Time management?, Do you have a Associate's degree?, The ideal candidate will have foundational IT training through a technical program, community college, certification path (such as CompTIA), or prior experience in a similar support role. Manufacturing IT experience is a plus but not required. This position requires strong communication skills, attention to detail, and a service-oriented mindset., * Associate degree, technical certification, or formal IT training preferred

• Previous experience in an IT support or help desk environment preferred
• Equivalent hands-on experience may be considered in place of formal education or certifications
• Manufacturing industry IT experience is a plus, but not required, * Strong customer service and interpersonal communication skills
• Basic understanding of: Windows operating systems, Microsoft 365, Computer hardware and peripherals, Basic networking concepts
• Ability to troubleshoot and resolve common technical issues
• Strong organizational and time management skills
• Ability to prioritize multiple support requests effectively
• Experience using or learning IT ticketing systems
• Team-oriented mindset with willingness to learn and grow

$40,500 - $54,750 a year - Permanent, Full-time, Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance