Desktop Support Technician

• Provide basic hardware and software troubleshooting for desktops, laptops, printers, and other peripherals.
• Assist with the setup, deployment, and basic configuration of new Windows machines for incoming staff.
• Assist users with Microsoft 365 applications (Outlook, Word, Excel) and basic Active Directory tasks like password resets.
• Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing system.
• Perform initial triage to diagnose issues, resolving L1 tickets within standard SLAs.
• Promptly escalate complex issues to L2/L3 technicians or specialized manufacturing IT teams.
• Perform pre-meeting checks and basic setup for conference room hardware (displays, microphones, cameras).
• Provide rapid, hands-on assistance for users experiencing basic connectivity or audio/video issues with Microsoft Teams or similar Windows-based conferencing tools.
• Provide initial response and basic troubleshooting for IT equipment on the manufacturing floor (e.g., Windows-based industrial PCs, barcode scanners, and label printers).
• Verify power, basic connectivity, and standard configurations on shop floor devices before escalating production-critical issues.
• Perform basic physical checks for network connectivity (e.g., verifying patched cables, checking port lights, and tracing network drops).
• Check basic Windows IP configurations (IPconfig, ping tests) to confirm LAN and Wi-Fi connectivity

Do you have experience in Windows?, * Desktop support: 2 years (Required)

• Active Directory: 2 years (Required)
• windows : 2 years (Required)
• DHCP: 2 years (Required)

Pulled from the full job description

• Health insurance
• Vision insurance
• Life insurance, * Health insurance
• Life insurance
• Vision insurance