Desktop Support Specialist

Our client is seeking a reliable and customer-focused Desktop Support Specialist to support our growing workforce. They are a rapidly growing industrial products manufacturer that has built a strong reputation for producing durable components that support essential industrial operations across multiple sectors. This role will be responsible for deploying and maintaining desktop computers, laptops, iPads, and other end-user technology. A primary focus of the position is onboarding new employees by ensuring all hardware, software, accounts, and access permissions are configured and ready before their first day., + Prepare, configure, and deploy desktops, laptops, iPads, mobile devices, and related peripherals for new hires.

• Create and configure user accounts, email access, security permissions, and application access.
• Coordinate with Human Resources and department managers to ensure technology is ready prior to employee start dates.
• Maintain onboarding checklists and asset assignment records.
• Conduct basic orientation and training for employees on company technology and systems.

• Desktop and End-User Support

• Provide technical support for desktops, laptops, tablets, printers, monitors, and mobile devices.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Respond to helpdesk tickets and support requests in a timely manner.
• Install, configure, and update operating systems and business applications.
• Diagnose and resolve issues related to Microsoft Windows, Microsoft 365, email, VPN, and network connectivity.

• Asset Management

• Track, inventory, and maintain IT equipment and software licenses.
• Manage device lifecycle processes including procurement, deployment, replacement, and retirement.
• Ensure devices are properly labeled, documented, and secured.
• Maintain accurate records of assigned equipment and user assets.

• Security and Compliance

• Follow company IT security policies and procedures.
• Configure devices according to security standards and best practices.
• Assist with user access management, password resets, and multi-factor authentication support.
• Support device patching, updates, and endpoint security initiatives.

• General IT Support

• Assist with conference room technology and audiovisual equipment.
• Support office moves, workstation setups, and equipment relocations.
• Collaborate with internal teams and external vendors as needed.
• Participate in IT projects and continuous improvement initiatives.

Do you have experience in Wireless networking?, Do you have a Associate's degree?, The ideal candidate is organized, detail-oriented, and enjoys providing hands-on technical support while delivering excellent user experience., * Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.

• 2+ years of desktop support, IT technician, or help desk experience preferred.
• Experience deploying and supporting Windows desktops and laptops.
• Experience configuring and managing iPads and mobile devices.
• Familiarity with Microsoft 365, Active Directory, Azure AD/Entra ID, and endpoint management tools.
• Knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and printers.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple onboarding projects simultaneously.

Desktop Support Specialist Preferred Qualifications

• Experience with Microsoft Intune, Autopilot, or mobile device management (MDM) platforms.
• Experience supporting hybrid or multi-location environments.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

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