Warranty & Service Support

REPORTING RELATIONSHIPS: This position reports to the General Manager, Warranty, Service & Training.

BACKGROUND: GapVax, Inc. is a Johnstown, PA manufacturer of vacuum trucks, municipal sewer cleaning trucks, trailer-mounted jetter equipment and related equipment.

The Warranty & Service Support position provides operational and administrative support to the Service & Warranty Department. This role assists in the coordination, documentation, and tracking of equipment repairs, refurbishment activities, and warranty evaluations for GapVax-manufactured equipment. This position has a collateral duty of supporting after-market efforts of the Product Development Team.

DUTIES and RESPONSIBILITIES:

· Assist in the intake and processing of equipment entering the Service & Warranty Department for repair, refurbishment, or warranty evaluation.

· Create and maintain work orders and documentation.

· Track repair progress and update internal systems with relevant information.

· Assist with customer phone calls to troubleshoot issues with equipment in the field.

· Assist in verifying warranty eligibility based on company policies and equipment documentation.

· Coordinate communication between the service department, internal departments, and customers regarding repair status, parts requirements, and service timelines.

· Support preparation of service reports, warranty documentation, and repair summaries.

· Assist with scheduling and coordination of repairs.

· Support parts identification and documentation for service and warranty repairs.

· Perform additional administrative or operational duties within the Service & Warranty Department as assigned., Ability to move between office and shop environments and occasionally lift 40 pounds when assisting parts handling or other duties., · Must have working knowledge of safety requirements (ie. MSHA, NIOSH, OSHA, etc.) when needed to meet product specifications or customer requirements.

POLICIES / PROCEDURES:

· Follow safety personal protective equipment policy

· Observe scheduled work hours and maintain appropriate attendance according to policy

· Comply with Drug & Alcohol policies

GENERAL:

· Maintain requirements of personnel file including participation in required safety training

· Accept and respond to constructive feedback and comply with directives from supervisor

· Review and accept terms and conditions as presented in the company handbook

· Maintain positive and collaborative working relationships with all coworkers, visitors, and personnel

· Direct complaints or concerns to appropriate staff

· Incorporate safety policies and procedures into daily work practices

· Perform all duties as assigned by supervisor

Do you have experience in Welding?, Do you have a High school diploma or GED?, · Strong organizational and documentation skills.

· Ability to interpret equipment documentation and service records.

· Effective written and verbal communication skills.

· Ability to coordinate tasks across multiple departments.

· Proficiency with Microsoft Office and internal business systems.

· Ability to manage multiple assignments and maintain attention to detail.

· Basic understanding of mechanical equipment or industrial machinery preferred.

EXPERIENCE AND QUALIFICATIONS:

· High school diploma or equivalent required.

· Previous experience in service support, warranty administration, manufacturing support, or equipment repair environments preferred.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account, This position operates in both an office and industrial shop environment and requires regular interaction with technicians performing equipment repairs and refurbishment., * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance