IT Support Specialist

We are seeking a talented IT Support Specialist to join our team! The ideal candidate will have a strong background in troubleshooting and resolving technical issues with hardware and software, as well as possessing a strong understanding of how computers, networks, and mobile systems work., * Diagnosing, troubleshooting, and resolving hardware and software issues

• Providing timely, thorough technical support to end-users
• Following all departmental policies and procedures
• Digital and physical asset inventorying and tracking
• Executing all audits and assessments on a recurring schedule, as prescribed by your Supervisor
• Support a growing set of core software, including internal applications and customer-facing products
• Assist with training end-users regarding company-supported hardware and software
• Manage incoming support tickets efficiently, escalating as appropriate
• Creating documentation (network diagrams, instructions, process maps) as needed
• Participate as a team member/stakeholder in company technical projects, providing valuable input as needed
• Working with the Systems Administrator, define, document, and adhere to a well-defined set of policies and procedures
• Staying current with supported technologies
• Participate in off-hours server maintenance
• Contribute to cross-functional efforts as business needs arise, including one-time troubleshooting requests, longer-term project support, and direct assistance to customer-facing teams or end-user customers
• Other tasks, duties, and responsibilities as assigned

Do you have experience in Technical support?, Do you have a High school diploma or GED?, * Experience providing technical support to non-technical end-users, both in-person and using remote access technologies

• Strong customer service skills, including a demonstrable level of patience and understanding for end-users' technical issues
• Strong technical troubleshooting skills
• Experience with RMM and MDM tools is a plus
• Eager to learn new technologies

Pulled from the full job description

• Food provided
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Carl's Place is proud to be recognized as a 2025 Wisconsin State Journal Top Workplace - an award based entirely on employee feedback! Our team tells us that Carl's Place is the best place they've worked. Here are some of the ways we've earned those glowing reviews: * Provide free lunch, snacks, and drinks to fuel you through the workday. * Help you improve your golf game with simulators on site. Only the cool companies have them. * Help you improve your bowling game with lanes on-site. See the comment above about cool companies. * Encourage a casual dress code. All the best work gets done in comfy clothes. * Arrange fun initiatives like Dog Friday, where you can bring your pup to work and have an extra coworker for the day., Since 2006, Carl's Place has been creating, innovating, and giving people what they want: high-quality screens for indoor and outdoor use, bringing entertainment of all sorts to the world. Now Carl's Place has expanded beyond screens to sell Golf Simulators and all the accessories needed to make a dream indoor golf setup a reality.