Help Desk Technician - Tier 2
The Greysmith Companies
West Warwick, United States of America
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
$ 62KJob location
West Warwick, United States of America
Tech stack
Microsoft Active Directory
Wireless Access Point
Internet Protocol Telephony
Firewalls (Computer Science)
Information Technology
User Accounts
Job description
- Provide Tier 2 Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely.
- Provide customer service by supporting enterprise PCs, VoIP systems, and mobile devices.
- Champion IT policies and best practices.
- Configure user accounts through Active Directory and other proprietary systems.
- Provision, install, and support infrastructure including switches, firewalls, access points, PCs, printers, and scanners.
- Analyze and monitor systems and reports.
- Participate in other duties as assigned.
Requirements
Do you have experience in Wireless Access Point implementation?