Configuration Engineer / Manager

The Configuration Engineer / Manager is responsible for overseeing daily configuration and imaging operations within TOGA Technology Configuration Center. This role combines hands-on technical expertise with leadership and process management, ensuring that all devices are prepared accurately, securely, and on schedule for deployment.

The ideal candidate will have strong experience in system imaging, endpoint deployment, and technical process leadership, as well as the ability to mentor a team, engage directly with clients, and continuously improve configuration workflows.

Key Responsibilities

Leadership & Operations Management

• Lead, mentor, and develop the Configuration Team to ensure consistent performance, accuracy, and adherence to SLAs.
• Manage daily workload distribution, scheduling, and task prioritization to meet project timelines.
• Conduct regular quality control checks to maintain accuracy and compliance with client standards.
• Identify and implement process improvements to drive efficiency and reduce rework.

Technical Responsibilities

• Design, build, and maintain standard system images for Windows, macOS, and other supported operating systems.
• Manage and maintain imaging platforms and tools such as MDT, SCCM, Autopilot, or equivalent solutions.
• Collaborate with internal project managers and client stakeholders to define imaging requirements and translate them into repeatable configuration standards.
• Ensure proper documentation of all imaging procedures, asset tagging, and kitting workflows.
• Act as the technical escalation point for complex configuration or imaging issues.
• Maintain inventory accuracy and device accountability throughout staging and deployment.

Client Engagement & Communication

• Serve as the primary technical point of contact for configuration-related client interactions.
• Participate in project kickoff calls and ongoing meetings to align deliverables with client expectations.
• Address client feedback promptly and troubleshoot post-deployment configuration issues as needed., This position is ideal for a driven and technically skilled professional who thrives on leadership, organization, and hands-on technical work. As the Configuration Engineer / Manager, you'll play a pivotal role in ensuring that TOGA Technology client deployments meet the highest standards of quality and reliability.

Do you have experience in Supervising experience?, * 3-5 years of experience in IT configuration, imaging, or systems deployment.

• 1-2 years of experience in a leadership or supervisory role within a technical operations or configuration environment.
• Proven ability to create and maintain custom system images for Windows 10/11 and macOS.
• Hands-on experience with imaging and deployment tools such as SCCM, MDT, Autopilot, or similar.
• Familiarity with scripting languages (PowerShell, Batch, Bash) a plus.
• Strong understanding of hardware configuration, BIOS settings, and device preparation best practices.
• Excellent organizational, communication, and time management skills.
• Comfortable engaging directly with clients and explaining technical processes in a professional manner., * Microsoft certifications such as MD-100, MD-101, or equivalent.
• Experience working in a high-volume configuration or staging environment.
• Knowledge of IT asset management, logistics coordination, and hardware lifecycle processes.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Career Growth: Access to professional development programs and technical certification support.
• Innovative Environment: Work with cutting-edge technologies and enterprise-scale deployments.
• Collaborative Culture: Join a supportive team that values technical excellence and shared success.
• Comprehensive Benefits: Competitive pay, health insurance, 401(k), paid time off, and more., * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

TOGA Technology is a national technology solutions provider delivering comprehensive IT services across multiple industries. Our Configuration Center plays a vital role in supporting our Managed Services operations - ensuring devices are imaged, configured, and deployed to client environments with precision and consistency. We take pride in maintaining a collaborative and high-performance culture where technical expertise and quality execution come together to deliver exceptional client outcomes.