Support Analyst I

We believe that better technology leads to better care. As the first line of support, you ensure our providers and staff have the reliable tools they need to deliver exceptional patient care.

• Impactful Work: Your troubleshooting and support directly empower our healthcare teams, ensuring they can focus on what matters most-the patient.
• Engaging Challenges: Tackle complex problems across a variety of technologies in a fast-paced environment.
• Purpose: Be part of a mission-driven company working to transform healthcare access and delivery.
• Growth: Expand your skills in endpoint management, cybersecurity, and cross-functional collaboration.

CareATC Advantages

• Access to health center services and medications at no or low cost for you and your dependents!
• Comprehensive benefits: Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance, and a robust Wellness Program.
• A mission-first culture that values innovation, accountability, and teamwork.
• A role where you'll see the direct results of your work in the smooth operation of our clinics.

About the Job:

Imagine being the person who ensures our clinical teams can work without interruption. As a Support Analyst I, you are a critical partner to our end-users, providing the essential support that keeps our operations running. You'll work closely with every part of the business, solving issues with desktops, printers, phones, and applications. Your role is crucial to building confidence in our technology and enabling the delivery of seamless healthcare. This is a Hybrid Role requiring candidates to reside in the Tulsa, OK area.

Schedule:

• Monday - Friday 8:00 am - 5:00 pm (1 hour lunch)
• Occasional evening and weekend work.
• On-call schedule is part of a four-person rotation, working every fourth week Monday - Friday 6:00 am - 3:00 pm (1 hour lunch), then on-call Monday - Friday 4:00 am - 9:00 pm and Saturday and Sunday 7:00 am - 7:00 pm.

What You'll Do (Key Responsibilities in Service Delivery):

• Tier 1 & 2 Support: Triage and solve technical support requests involving desktops, printers, phones, and common applications. Provide telephone and live technical support across Windows, OSX, iOS, and Android platforms.
• System Monitoring: Monitor system notification alerts and take appropriate, timely action.
• Knowledge & Documentation: Create, update, and maintain our internal knowledge base articles.
• Project & Security Assistance: Assist the Service Delivery Manager with projects related to endpoint management and security.
• Deployment & Events: Assist with or lead custom software implementations, including testing and documentation. Assist with projects, clinic installations, or moves (may include after-hours work). Provide A/V production assistance for company meetings.
• On-Call: Provide after-hours on-call support on a rotational basis.

Do you have experience in Windows?, Do you have a Associate's degree?, * Experience & Education: An equivalent combination of 2 years' work experience and/or an associate degree.

• Technical Proficiency:

• Solid experience with Windows 10, printers, phones, and other common office peripherals.
• Experience with a helpdesk ticketing system.
• Basic knowledge of network design, cybersecurity principles, and IP-based phone systems (like Zoom Phone).

• Core Competencies:

• Strong customer service skills and the ability to work independently.
• Powerful critical thinking and troubleshooting skills that allow you to resolve complex issues effectively.
• Excellent communication skills, able to adapt your style to different teams and clearly convey ideas to all levels of the organization.

• Preferred: Experience in a desktop support role, preferably within the healthcare industry.

Ready to Make a Meaningful Impact?

If you're a detail-focused, problem-solving professional who's excited to support a team that improves lives, apply today and help us build healthcare technology that people trust.