Testing Center Coordinator

Under the supervision of the Assistant Director of Testing, the Testing Center Coordinator is a full-time professional position responsible for leading the daily operations of the Testing Center. This role emphasizes active test administration, on-site supervision of testing personnel, enforcement of established testing policies, and secure management of testing materials.

The Coordinator serves as the primary operational lead during testing sessions and maintains a consistent presence within the testing environment to ensure a secure, efficient, and testing candidate-centered experience. The position implements institutional and vendor testing procedures and addresses routine testing irregularities while escalating complex matters to the Assistant Director as appropriate.

Typically works Monday-Friday, 8:00 a.m. - 5:00 p.m. Evening, weekend, and peak period hours, including Saturday coverage, may be required based on center needs.

Responsibilities:

Essential Duties

• Serves as a primary test administrator and proctor for institutional and national examinations, including but not limited to Pearson VUE, CLEP, TSIA, Certiport, correspondence exams, and other approved assessments.
• Maintains consistent on-floor presence during testing sessions to ensure security, supervision, and operational continuity.
• Coordinates examinee testing programs, including staff, facilities, materials, and test schedules; supervises arrangements for and administration of national testing programs in which the institution participates.
• Verifies examinee identity and ensures approved testing accommodations are implemented in accordance with institutional procedures.
• Administers examinations in strict accordance with institutional policies and test publisher guidelines.

Daily Operations and Coordination

• Coordinates daily testing schedules, staffing coverage during shifts, and material preparation.
• Oversees testing session setup and breakdown, ensuring technology, vendor software, lockdown systems, and testing environments meet required standards.
• Monitors testing rooms through camera systems and routine walk-throughs to ensure compliance with security procedures.
• Ensures accurate documentation of testing activity within institutional and vendor systems.
• Communicates testing procedures and scheduling information to examinees, faculty, and external partners.
• Provides input to the Assistant Director regarding operational needs, staffing coverage, and workflow adjustments.

Secure Materials & Inventory Management

• Maintains secure storage and controlled access to testing materials in accordance with institutional and vendor requirements.
• Manages inventory of paper-based, faculty-provided, and correspondence examinations.
• Ensures accurate logging, tracking, and chain-of-custody documentation using designated systems (e.g., Jira or equivalent platforms).
• Coordinates secure receipt, distribution, return, and documentation of testing materials to faculty and external institutions.
• Ensures restricted access to secure storage areas and monitors adherence to exam handling protocols.

Supervision & Staff Support

• Provides day-to-day supervision and guidance to proctors, student employees, graduate assistants, and temporary staff during testing sessions.
• Assists with training and onboarding of testing personnel in accordance with established procedures and vendor requirements.
• Monitors staff adherence to testing protocols and provides performance feedback as appropriate.
• Ensures testing sessions are conducted under appropriate professional supervision at all times.

Professional Engagement & Service

• Assists in promoting awareness of testing services to students and campus partners.
• Participates in professional development activities to maintain knowledge of testing standards, security practices, and operational best practices.
• Participates in professional associations to promote and enhance professional development and best practices.

Do you have experience in Team scheduling?, Do you have a Bachelor's degree?, * Bachelor's degree or higher in related field.

• Three (3) years of related experience.

Preferred Education & Experience:

• Experience administering high-stakes or nationally standardized examinations.
• Experience supervising staff in a structured or compliance-driven environment.
• Familiarity with testing platforms and systems such as Banner, RegisterBlast, ACCUPLACER/TSI, CLEP, DSST, Pearson VUE, or similar software.

Knowledge, Skills and Abilities:

• Knowledge of testing security standards and examination administration procedures.
• Ability to confidently enforce policies and maintain professional authority in a high-volume testing environment.
• Ability to respond calmly and appropriately to testing irregularities and academic integrity concerns.
• Ability to maintain confidentiality and handle sensitive student information in compliance with FERPA regulations.
• Strong organizational skills and attention to detail, particularly in inventory management and documentation.
• Ability to supervise and coordinate staff effectively during peak testing periods.
• Proficiency with student information systems, testing software, and inventory tracking platforms.
• Strong interpersonal and communication skills.
• Ability to multitask and work cooperatively in a fast-paced, structured environment.