3406 - 2945 Product and Implementation Specialist

DeRoyal is seeking a Product & Implementation Specialist to support the Temple Touch Pro product portfolio. This role serves as a key clinical and product expert, partnering with sales teams to drive successful product evaluations, installations, and long-term customer adoption across healthcare settings.

You will play a critical role in delivering consistent, high-quality customer experiences within perioperative, critical care, and emergency department environments, ensuring effective workflow integration and maximizing product value.

What You'll Do:

Customer & Field Support

• Partner with sales representatives to plan, coordinate, and execute product evaluations and installations

• Provide on-site clinical support, training, and troubleshooting

• Guide customers on best practices and workflow integration

• Support post-evaluation follow-ups by analyzing outcomes and identifying next steps

Sales & Conversion Support

• Collaborate with sales teams to strengthen evaluation execution and improve conversion rates

• Develop targeted strategies for accounts and support opportunity progression

• Maintain regular follow-up on active opportunities and develop action plans

Product Expertise & Strategy

• Serve as a subject matter expert on Temple Touch Pro products

• Contribute field insights to product strategy, R&D, and forecasting

• Communicate market trends, customer feedback, and competitive insights

Training & Tools Development

• Assist in creating sales presentations and training materials

• Develop and maintain tools such as evaluation checklists, installation and training guides, clinician surveys, FAQ documents, and clinical resources

Operational Support

• Coordinate evaluation equipment logistics including shipment, setup, and returns

• Ensure consistent and organized execution across evaluations and installations

• Collaborate cross-functionally with sales, marketing, and clinical teams

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's degree required

• Minimum 3+ years of experience in medical sales, marketing, or clinical environment, or equivalent experience

Skills & Competencies

• Strong clinical and product knowledge within hospital environments

• Excellent communication and presentation skills

• Strong analytical skills (Excel, Salesforce preferred)

• Ability to manage multiple projects and travel extensively

• Strong problem-solving and critical thinking ability

Technical Skills

• Proficient in Microsoft Word and Excel

• Experience with CRM systems (Salesforce preferred)

Additional Requirements

• Ability to obtain and maintain hospital credentialing

• Willingness to travel up to 70%, including early mornings and evenings as needed