Help Desk Support Technician

Full-time, standard business hoursOverviewOur client is seeking an IT Helpdesk Support Technician (Level 1/2) to provide hands-on end-user support and assist with a range of active infrastructure projects. This is a hybrid role based out of West Lebanon, NH, requiring two days per week onsite. The right candidate is comfortable splitting time between day-to-day helpdesk tickets and project-based work in a mixed Mac/Windows environment, including physical work in warehouse and server room settings.Key, * Provide Level 1/2 helpdesk support to onsite and remote end users, including warehouse staff and office personnel

• Support and troubleshoot macOS devices, including imaging, deployment, and configuration of new MacBook Pros for end users
• Administer and support devices through Mosyle MDM, including enrollment, policy management, and troubleshooting
• Manage and troubleshoot mapped network drives and file share access
• Provide auxiliary server support, including basic administration, monitoring, and escalation
• Support password management workflows and user administration in Bitwarden
• Assist with storage expansion initiatives, including capacity planning support and hardware installation
• Support power infrastructure work, including PDU configuration and migration to utility power
• Assist with endpoint certificate authority (CA) renewal planning and deployment across managed devices
• Support physical infrastructure projects, including relocating equipment between racks and top-of-rack switch setup and cabling
• Document procedures, asset moves, and configurations; maintain accurate ticket records

Do you have experience in macOS administration?, * 1-3 years of experience in a helpdesk, desktop support, or IT support role (Level 1/2)

• Strong hands-on experience supporting macOS in a business environment
• Experience with an MDM platform (Mosyle preferred; Jamf, Intune, or Kandji acceptable)
• Working knowledge of Windows networking fundamentals, including mapped drives, permissions, and Active Directory basics
• Comfort working physically with hardware: racking/unracking equipment, cable management, switch installation, and PDU work
• Strong troubleshooting skills and clear written and verbal communication
• Ability to work onsite in West Lebanon, NH two days per week

Preferred Qualifications

• Experience with Bitwarden or similar enterprise password managers
• Exposure to server administration (Windows or Linux)
• Familiarity with storage platforms and capacity expansion projects
• Experience with PKI/certificate management on endpoints
• Prior experience supporting warehouse or distribution environments

Work Environment

• This role splits time between standard office/helpdesk support and hands-on work in warehouse and server room environments. Candidates should be comfortable lifting and moving IT equipment and working around racks, cabling, and power distribution hardware.

4.24.2 out of 5 stars West Lebanon, NH 03784 Hybrid work $25 an hour - Full-time