Technology Support Technician

Troubleshoot, maintain, repair, and install technology systems across restaurant locations, including (not limited to):

• Digital Menu Boards
• Payment Devices
• CCTV/Security Camera Systems
• Drive-Thru Headset and Communication Systems
• Printers and Peripheral Devices
• Windows, iOS, and Android devices
• Network Infrastructure
• POS Servers, POS Terminals, KDS Systems
• Audio Systems
• Work directly with store operator and third-party vendors to diagnose and resolve technical issues.
• Coordinate equipment replacements, including preparing and delivering devices to shipping carriers for warranty repairs and exchanges.
• Perform preventative maintenance to ensure equipment reliability and minimize operational disruptions.
• Accurately document all troubleshooting, repair activities, parts utilized, and resolutions while submitting work orders in a timely manner.
• Onboard and support store operators and store support team members with company email accounts and various software platforms used across both Sonic Drive-In and 7 Brew Coffee locations.

Do you have a valid Driver's License license?, Do you have experience in Troubleshooting audio issues?, * Strong ability to troubleshoot and resolve hardware, software, network, and connectivity issues

• Ability to diagnose, repair, and replace low-voltage cabling, including CAT5e, CAT6, and 22/4 communication wiring
• Occasionally work after store closing hours to minimize business disruption
• Valid driver's license with clean driving record
• Technology Experience, Degrees, or Certifications

Core Values

• Treat others with kindness and respect at all times
• Demonstrate honesty, integrity, and professionalism in every interaction
• NO EXCUSES!
• Be dependable, accountable, and reliable
• Maintain a positive attitude and a strong commitment to customer service
• Work effectively both independently and as part of a team

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Flexible schedule, * Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Flavored Operations and Flavored Ops Brew Krewe is a growing quick-service restaurant (QSR) franchise organization that owns and operates 19 Sonic Drive-In locations and nine 7 Brew Coffee locations across Louisiana. Our company has established territories in Baton Rouge, New Orleans, Alexandria, and Lake Charles, with continued expansion throughout the region. Our team is built on delivering exceptional guest experiences, developing strong teams, and creating opportunities for growth within our organization.