Field Technical Support Rep HVAC

The HVAC Field Technical Support Rep is a highly skilled professional responsible for delivering advanced post-sales technical support to contractors, dealers, and customers across multiple communication channels. This role manages inbound technical cases via phone, email, text, and digital platforms while also providing on-site field support through jobsite visits, equipment startups, system commissioning, and technical training.

The ideal candidate blends deep HVAC expertise with strong customer engagement skills and thrives in both remote troubleshooting and hands-on field environments. This position plays a critical role in ensuring proper equipment application, accelerating contractor proficiency, and enhancing the overall customer experience., * Manage multi-channel support cases from intake through resolution across phone, email, text, and digital platforms with timely follow-up and high satisfaction standards

• Diagnose and resolve complex HVAC issues while escalating critical problems appropriately and maintaining stakeholder communication
• Conduct on-site technical support including equipment startups, commissioning, troubleshooting, and installation practice evaluation to minimize downtime
• Deliver technical training to contractors, dealers, and internal teams in classroom and field settings, addressing knowledge gaps with targeted solutions
• Build contractor relationships as a trusted technical partner while identifying supplemental sales opportunities and promoting company tools and resources
• Support customer onboarding with product orientation and operational guidance emphasizing best practices in airflow, controls, and refrigerant management
• Maintain operational documentation in case management systems and stay current on HVAC technologies, controls, and regulatory requirements
• Drive business impact through regional service initiatives that improve quality, enhance contractor capability, and strengthen organizational partnerships

Do you have experience in Technical Proficiency?, Do you have a Associate's degree?, * Associate degree (AA/AS) in HVAC or related field preferred.

• Minimum 5+ years of combined HVAC technical and customer support experience.
• Strong troubleshooting background across residential and commercial applications.
• Proven ability to communicate complex technical concepts clearly.
• Comfortable working both independently and collaboratively.
• Strong PC proficiency and ability to learn technical platforms quickly.
• Willingness to travel regionally for job site visits and training events.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Employee discount
• Vision insurance
• Health savings account
• Dental insurance, Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.