Enterprise Systems Manager

We are seeking a strategic and results-driven Systems Program Manager to lead the implementation of a new ERP platform - Microsoft Dynamics 365 Business Central - and oversee the integration of related add-on systems. This individual will also spearhead the evaluation, selection, and deployment of a new CRM system, managing relationships with technology vendors and ensuring seamless cross-functional alignment.

This is a pivotal role requiring strong leadership, deep systems knowledge, and the ability to partner across departments to build processes that leverage the full potential of our business systems.

Major Responsibilities:

ERP System Implementation (Business Central)

• Lead the end-to-end implementation of Microsoft Dynamics 365 Business Central, including planning, resource allocation, risk management, and timeline management.

• Collaborate with department heads (Finance, Operations, Sales, etc.) to define system requirements, workflows, and reporting needs.

• Identify, evaluate, and implement add-on modules and third-party integrations that enhance Business Central functionality.

• Ensure data integrity and migration from legacy systems with minimal disruption to business operations.

• Partner with end users across functional teams to drive UAT, validate configurations against business requirements, and ensure the system is fit for purpose ahead of go-live.

CRM Strategy and Deployment

• Conduct a full analysis of business needs across Sales, Marketing, and Customer Service to define CRM requirements.
• Lead the evaluation, selection, and implementation of a new CRM platform, ensuring it integrates effectively with Business Central and other systems.
• Manage vendor relationships, contracts, and performance throughout the CRM lifecycle.

Cross-Functional Leadership & Process Development

• Facilitate workshops and working sessions with stakeholders to document and optimize business processes that align with system capabilities.
• Act as a liaison between technical teams and business users, ensuring alignment and mutual understanding.
• Develop training programs and change management plans to support adoption and long-term success of systems.

Vendor and Project Management

• Serve as the primary point of contact for software vendors, implementation partners, and consultants.
• Monitor performance, budgets, and delivery milestones across multiple projects.
• Ensure that system implementations stay on schedule and meet functional and business requirements.

Do you have experience in Vendor relationship management?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems, Business, or a related field (Master's preferred).

• 5+ years of program or project management experience, preferably with ERP/CRM systems.
• Proven experience implementing Microsoft Dynamics 365 Business Central or similar ERP systems.
• Strong understanding of business processes in Finance, Sales, and Operations.
• Excellent project management and organizational skills (PMP certification is a plus).
• Strong interpersonal and communication skills, with a demonstrated ability to lead cross-departmental initiatives.
• Experience in vendor selection, negotiation, and management.

Preferred Experience:

• Familiarity with common Business Central add-ons and integrations (e.g., inventory, manufacturing, etc.).
• Hands-on involvement with CRM systems like Salesforce, HubSpot, Zoho, or Microsoft Dynamics CRM.
• Experience with data migration and business intelligence/reporting tools.

Background in change management or organizational transformation project