Help Desk Technician

Our client is looking to add a help desk technician to their team on a 6-month contract to hire basis. This tech will support healthcare end-users with the client's automated inventory management/charge capture systems as well as some general PC software issues. The system uses RFID technology to monitor inventory levels and track medical device/consumable usage for healthcare providers and integrates the data into providers' existing IT systems. The team gets about 400-500 tickets/month and uses a Salesforce ticketing system.

Do you have experience in Ticketing system technical support?, Big on career advancement and growth opportunities and they are looking for a candidate with call center experience, strong customer service skills, good communication, and most importantly initiative to learn and grow with the team.

Skills

customer service, phone support, service desk, ticketing system, help desk, help desk support, technical support, troubleshooting, support, service

Top Skills Details

customer service,phone support,service desk,ticketing system,help desk

Additional Skills & Qualifications

Excellent Written and verbal communication

Previous customer support experience Job Type & Location

part of Allegis Group, 3.83.8 out of 5 stars Powell, TN 37849 $18 - $20 an hour - Temporary, Temp-to-hire, Pulled from the full job description

• AD&D insurance

• 401(k)

• Health insurance

• Paid time off

• Vision insurance

• Health savings account

• Dental insurance, The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

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